We’ve been a re-seller of their system and really like their on-boarding but service issues and support have gotten to the point where we had to leave. When we did leave the customers we sold this system to were unable to dial us and they have not been able to resolve. They don’t have their procedures and policies together well enough to support customers and it feels like the talent and anyone who cared jumped ship a few years ago
Fonality Verified Reviews & Ratings
I cancelled my service before my…
I cancelled my service before my renewal and they are claiming I didn’t cancel it far enough in advance and have sued me for $11,000 for the next year’s service. Please stay away from this company. There are many companies that don’t have contracts.
I have currently had Fonality for…
I have currently had Fonality for 3 years. The phone quality is ok. The reliability was ok too. Only down a few times in 3 years. My big issue with them is the automatic renewing contract and terminating the service. i have been trying for 2 months to get the service dropped. First they tell me is going to be $854 to drop the service. So I drop phone lines and drop it to the lowest possible level of service. Now they can not tell me how much my bill is going to be after several weeks and several phone calls. they still have not given me the address to send back my phones. Their customer service is a nightmare. My other issue is I can tell how many phone calls my reps are making daily. With my new phone system, I can tell immediately who made what phone calls during the day, week, and month. I have already saved thousands by getting rid of non productive employees who are just not doing their jobs.
This company deserves a 0 star review…
This company deserves a 0 star review. The service is terrible, and the customer service is worse. I would avoid the company at all cost. I was never notified of my renewal. I contacted them to cancel; the process to over a week, at which point Fonality threatened me with a $5600 termination fee – which is more than 10 times the annual cost of service excluding taxes. Now the company as auto-renewed my service for another year, and when I tried contacting the customer service/billing department I was directed to a voicemail.
DO NOT USE FONALITY!
Fonality service and features are…
Fonality service and features are hard to match by any competitor in it’s field and price range. The service is very reliable IF your network and internet connection is good. If it’s not – it is your responsibility to fix it, as they will provide you with limited network support (it’s not their responsibility to fix your network after-all). When all is set and done – the system performs amazing for the price you pay. Totally worth the bang for the buck.If your internet/network is poor – your Fonality experience (and any VoIP experience) will also be poor.Most folks that complain about the call quality don’t understand/realize the network’s importance, and role it plays in their phone calls.HUD it self is amazing! Nobody else provides a replacement that I’ve been able to find (there are some that are close like SwitchVox and iSymphony, but no cigar!).
Used Fonality for about 18 months…
We used Fonality for about 18 months and found it extremely unreliable. Calls were frequently dropped and call quality was poor. Our shortest customer service hold time was 25 minutes and we had calls of over 3 hours trying to resolve issues. When we cancelled the account, Finality had extremely dubious billing practices; effectively continuing to charge us for services not delivered. This system is not viable for use in a business environment.
Service is fantastic
The service is fantastic and the price is cost effective as well. Customer service unmatched
Getting started was very easy. The sales rep, Brian Flood, walked me through the phone styles and features needed to run my office. Nash from the install dept was really patient and got everything up and running. Would definitely recommend Fonality.
Great support and quality
From the moment I bought the phones to now I have had nothing but a pleasant experience. Even when things have not worked the way I want I call customer support and they walk me through it.
Getting started was easy
Getting started was very easy. The sales rep walked through the different phone types and features of the service I would need for my office. The install team was very patient walking me through the set-up. Very happy with quality and would recommend Fonality.
Sound quality could
The sound quality could be better but amazing customer service reps and features. Installation was a breeze.
Reliable service, great support
All of my experience with Fonality has been positive. My rep Brian Flood helps me find solutions for all of my users. I would recommend them to my clients.
The Fonality system has proven to be great, it has solid features which has helped our company better serve our own customers. The customer service behind the product is fast and knowledgeably as well. We would highly recommend the system.
Quality Products, Timely Delivery
Fonality is great, I would recommend it to anyone, especially business owners who are looking for reliable technology! It is the best service I have used to date and I don’t know what I’d do without Fonality and my service provider. Keep up the great work! You guys rule!
I signed up with Fonality because of all the features the system has. I have people working for me in multiple locations and the customer would not know we are not all sitting in the same office. You can see where everyone is and if they are on a call or away from their desk. You can also use your cell phone to manage your calls. The customer service is awesome and I recommend Fonality to everyone!
Founded in 2004, Plano, Texas-based Fonality is a pioneer in VoIP business communications. They offer small and medium sized businesses the same features normally associated with Fortune 500 companies. They offer cloud-based and hybrid-hosted solutions at a fraction of the cost of legacy PBX systems. They market to growing small and medium sized businesses, emphasizing how much time and money users will save compared to older, legacy systems.
They recently celebrated their contract with Airline Wifi provider GoGo Inc. by having a paper plane contest for all their employees.
Fonality Pricing and Services
Most Popular Plan – Fonality Hosted PBX:
Fonality offers several plans in their Hosted and Hybrid Hosted PBX. In a hosted solution, Fonality hosts the PBX within their own data center. This is the more popular of the two solutions, as the costs associated with installing, maintaining, and upgrading equipment are moot (due to the absence of on-site equipment). Fonality enterprise call solutions are geared towards small-to-medium businesses, not concerned with usage, and include unlimited calling to the US & Canada (check long distance rates). The monthly price for each extension is $29.99, with promotional deals that leased IP phones for users if desired, in exchange for contract agreements.
Both Plans offer these free features: Advanced Call Hunting, Auto Attendant, Call Recording, Call Rules, Call Transfer, Intercom, Desktop Integration, Dial-By-Name Directory, Paperless Fax, Enhanced Voice Mail, Find Me/Follow Me, Holiday/Custom Scheduling, Intercom, Music, Remote Access, Speed Dial, Virtual Extensions, Web Portal
Fonality HUD: The flagship benefit to subscribing with Fonality. Fonality’s HUD (Heads Up Display) is an intuitive way to take the office with you, streamline business communications to one central location. As a Unified Communications solution, Fonality’s Heads Up Display stands alone in delivering a smart interface that can increase productivity and organization significantly – via unprecedented presence options and more. New updates are constantly being made, and with the interface finding a home on the web, users will always open up to the latest and greatest version of the client. HUD Mobile equips and empowers the mobile workforce with cloud-based VoIP communications and contact center capabilities in a single-view, secure, easy to utilize interface via Apple’s iOS or Android platform.
Fonality Screen Share: Fonality Screen Share is fully integrated with the Fonality phone system, as well as the HUD, and Fonality Web Client. Users may launch Fonality Screen Share from the dashboard, and begin to share and interact on the go, recording audio if desired through integration with their Fonality phone system. Employee productivity and mobility are also improved through the new feature, allowing businesses to stay connected and able to collaborate at an advanced level.
– 2011-12 INTERNET TELEPHONY Product of the Year
– 2011 UC Excellence Award
– 2011 TMC Labs Innovation Award
Editor’s Bottom Line of Fonality
An ideal solution for SMBs needing to frequently work collaboratively and/or remotely, using their exclusive Fonality HUD. Included IP phones with contracted subscriptions are a nice perk, plus a more than complete feature set with either their Hosted or Hybrid Hosted PBX solutions. Slightly behind the curve in terms of customer support and system management portal design.