Call center software provider Aircall helps businesses elevate the customer experience through a rich set of call management, queue optimization, and self-service features.
However, customer expectations have skyrocketed when it comes to
how
to contact businesses – and a single communication channel is no longer enough.
Omnichannel and multichannel contact centers with social media and chat messaging, SMS texting, email, and AI-powered self-service options with 24/7/365 availability are now essential.
Here we’ll review the best Aircall alternatives, all of which provide the same voice calling capabilities as Aircall, in addition to advanced features and customer service and support options Aircall does not.
Best Aircall Alternatives
Here’s the list of best alternatives to Aircall:
1. Five9
Five9 provides virtual call center software that integrates with most CRM and helpdesk platforms. The company claims their platform helps make agent’s three times more efficient, thanks to things like smart dialers, intelligent routing and east CRM integration.
Five9 Features
- Inbound Contact Systems
- Outbound Call Systems
- Blended Call Systems
- Global Voice
- Multichannel Communication
- Workforce Optimization
- Analytics and Reporting
- Integrations
Five9 Integrations
- Oracle
- Salesforce
- Microsoft Dynamics
- Netsuite
- SugarCRM
- Velocify
Five9 Pricing & Plans
Five9’s pricing starts at $149 / month for a core package. You can get a more detailed pricing by requesting a quote that will be tailored specifically for your business needs and team size.
Five9 Pros & Cons
| Five9 Pros | Five9 Cons |
| Superior user training and customer support | Unclear pricing structure |
| Intuitive, high ease of use | Notifications in the center of screen interrupt workflow |
| Increased employee flexibility |
2. Talkdesk
This solution offers enterprise level virtual telephony functionality with advanced features yet can still be quickly deployed even without phones or hardware. It features a web-based interface that makes it easy for users to configure multiple functions into their day-to-day work.
Talkdesk Features
- Advanced Call Control
- Warm and Blind Transfers
- Call Queues
- Voicemail
- Call Dispositions and Notes
- Personalized Greetings
- Extensions
- Contact Importer
Talkdesk Integrations
- Salesforce
- Zendesk
- Desk.com
- Bigcommerce
- Contactuality
Talkdesk Pricing
Talkdesk’s CX Cloud Essentials plan starts at $75 per user per month. You can see a more detailed pricing breakdown on the screenshot below.
Additionally, Talkdesk also offers per hour login consumption pricing & concurrent pricing.
Talkdesk Pros & Cons
| Talkdesk Pros | Talkdesk Cons |
| Easy to implement | Limited free features |
| Strong uptime history and reliability | Contract renewal minimums require advanced planning |
| Simple call UI |
3. Dialpad
DialPad features a revolutionary, cloud-based software that provides businesses and callers with a wide range of capabilities. It has established itself as a business VoIP provider for companies of all sizes, whether you are looking to set up a business account, customer support teams, or an outbound sales call center.
Dialpad Features
- Phone, Messaging, Video
- App Integration
- Unlimited Calls
- International Calls
- Call Routing
- Desk Phone Integration
- Voicemail
- Business Text Messages
Dialpad Integrations
- Salesforce
- Zendesk
- Slack
- Hubspot
- Zapier
- G Suite
- Office 365
Dialpad Pricing
Dialpad offers two pricing plans for its contact center – Pro and Enterprise – however, they don’t openly advertise the cost, you’ll need to request a quote for that.
Dialpad Pros & Cons
| Dialpad Pros | Dialpad Cons |
| Allows users to view full call journey | Occasional delay in talking |
| Strong use of notifications | Other platforms offer a wider range of integrations |
| Multiple features for different forms of customer communications |
4. Twilio
Twilio provides an all-in-one omnichannel solution for business communications, including social media, SMS, WhatsApp, email, real-time live chat and more. It has regularly been ranked among our top performing platforms in user reviews.
Twilio Features
- 2-Way Messaging
- Access Controls/Permissions
- Chat/Messaging
- Contact Management
- Manual Dialer
- Reporting/Analytics
Twilio Integrations
- Microsoft Dynamics 365
- ServiceNow
- Zendesk
- Bullhorn
- NetSuite
- SAP
- SugarCRM
- NICE CXexchange
Twilio Pricing
Twilio Pricing models are available in pay-as-you-go, volume discounts, or committed use discount plans. Twilio also offers thousands of free hours upon sign up through customizable plans.
The below list outlines key pay-per-minute Twilio API Pricing:
- Voice: $.013 per minute
- Messaging: .0075 per message
- SendGrid Email API: $14.95 per month; up to 100 emails free per day (nice)
- WhatsApp Business API: $.005 per message
- SMS, WhatsApp, and Chat Conversations: $.05 per month
- Video: $.0015 per minute, per participant
Twilio Pros & Cons
| Twilio Pros | Twilio Cons |
| Integrates well with other platforms | Strong mobile application |
| Strong security history | While straightforward, some customers prefer more traditional pricing options |
| Omnichannel marketing functionality |
5. NICE CXone
NICE CXone offers a cloud-based contact center software that features omnichannel communications tools, analytics, workforce and workflow optimization and automation.
NICE CXone Features
- Automatic Contact Distributor (ACD)
- Interactive Voice Response (IVR)
- Proactive Outbound
- Interaction Channels
- Workforce Intelligence
- Workforce Management
- My Agent eXperience (MAX)
- Omnichannel Analytics
- CRM Integrations
NICE CXone Integrations
- Salesforce
- Microsoft Teams
- Zoom
- Zendesk
- Fuse
- ServiceNow
NICE CXOne Pricing & Plans
The company offers a core package that starts between $90 and $100 per month per user with prices changing based on user numbers and features. Onboarding assistance is available. The company’s core package includes:
- User license and access to system login
- Live reporting dashboard
- Basic historical reporting and analytics
- 5 GB of call recording space per license
- Call scripting
- IVR
- 3 voice queuing ports per agent
NICE CXone Pros & Cons
| NICE CXone Pros | NICECXone Cons |
| Dynamic interface | No free trial |
| Provides visibility into workforce dasks | Limited settings and display options |
| Robust user metrics |
6. Genesys
Genesys provides a solution packed with features and regular updates, making it an excellent choice for large companies with plenty of needs. Companies like PayPal use Genesys to power their contact center, so the company has plenty of experience in high-volume operations.
Genesys Features
- Inbound and Outbound
- Email, Social, and Messaging/SMS
- Co-browse and Screen Share
- Chatbots
- Voicebots
- Customer journey management
- Reporting and Analytics
Genesys Integrations
- Salesforce
- ServiceNow
- Zendesk
- Geofluent
- Google Analytics
Genesys Pricing
Genesys has three pricing tiers with with two additional options in Genesys Cloud CX 2 and Genesys Cloud CX 3 plans.
The cheapest plan starts at $75/ month and can go up to $150/ month, however the final quote will depend on your particular business needs and team size. You can see more details in the image below.
Genesys Pros & Cons
| Genesys Pros | Genesys Cons |
| Build with large enterprises in mind | Higher price point |
| Highly personable | System administration can be overly complex |
| Agents have many feature options |
7. Freshdesk
Known for helping companies reduce resolution times, Freshdesk’s cloud-based solutions offer advanced and automated routing capabilities to improve efficiency.
Freshdesk Features
- Reporting/Analytics
- API
- Third Party Integrations
- Reporting & Statistics
- Alerts / Escalation
- Activity Dashboard
- Alerts/Notifications
- Knowledge Base Management
Freshdesk Integrations
- Hubspot
- Zoho
- Zapier
- Pipedrive
- Nimble
- Freshsales
Freshdesk Pricing
Freshdesk offers four plans with a free plan for up to 10 agents. The cheapest paid plan is $15/agent/month if billed annually and $18/agent/month if billed monthly.
The most feature packed plan, Enterprise, is $79/agent/month if billed annually and $95/agent/month if billed monthly. All of the plans have a free trial option.
Freshdesk Pros & Cons
| Freshdesk Pros | Freshdesk Cons |
| Plug and play solution | Customization can be tedious and time-consuming |
| Basic version features many tools | Integrations can be difficult to add without professional support |
| Strong metrics to help provide agents with guidance |
8. Nextiva
Nextiva system allows for easy automation to minimize the number of tasks that agents need to complete. This allows for agents to handle higher call volumes than typical inbound call centers as they only focus on clients where human intervention is needed.
Nextiva Features
- Call forwarding
- Customizable hold music
- Call management
- Call log reports
- Block of free toll-free phone number minutes each month
Nextiva Integrations
- Zoho
- Salesforce
- HubSpot
- Zendesk
Nextiva Pricing
Nextiva does not openly advertise its contact center solution pricing, but the four available plans are shown below:
Nextiva Pros & Cons
| Nextiva Pros | Nextiva Cons |
| Built to integrate easily with existing Nextiva services | Inconsistent call quality |
| Strong analytics | List of lower-tier price options may block out smaller businesses |
| Popular among large enterprises |
9. 8×8
8×8 has established itself as one of the easiest call center software solutions to get up and running. Its cloud-based solution has been used by more than 40,000 organizations and combines with an existing business phone system to deliver a strong unified communications platform and a high overall call quality.
8×8 Features
- Unlimited calling on all plans
- Paging
- Public and private chat rooms
- Conference bridges
- Virtual Office recording
8×8 Integrations
- Salesforce
- HubSpot
- Pipedrive
- SugarCRM
- Zoho
8×8 Pricing
8×8 offers three primary plans for its contact center software, shown in the image below:
8×8 Pros & Cons
| 8×8 Pros | 8×8 Cons |
| Very affordable base-level plan | Videoconferencing is limited to 100 users |
| Compliant with various privacy standards including GDPR and HIPAA | 24/7 support only available at higher tiers |
| Many plans feature unlimited international calling depending on the country |
10. RingCentral
RingCentral remains one of the most popular names in VoIP solutions. Founded in 1999, the company offers products for customers with fewer than 10 employees to those with more than 1,000. More than 350,000 businesses worldwide trust RingCentral.
RingCentral Features
- Activity Dashboard
- Activity Tracking
- Calendar Management
- IVR / Voice Recognition
- Inbound Call Center
- Manual Dialer
- Mobile App (Apple iOS or Android) Access
- Call Monitoring
- Reporting & Statistics
- Reporting/Analytics
RingCentral Integrations
- Box
- Zendesk
- Hubspot
- Okta
- Slack
- Microsoft
- Salesforce
RingCentral Pricing
RingCentral doesn’t openly advertise pricing for their contact center solution. You’ll need to talk to their sales for a custom pricing quote.
| RingCentral Pros | RingCentral Cons |
| Very fluid solution that can work with employees in an office or remote | Essentials plan limited to 10 users and 100 toll-free minutes |
| Unlimited number of users can be added without rebuilding the database | No video conferencing capabilities |
| Offers secure global PBX services in more than 40 countries |
Why Aircall?
Aircall offers seamless integration with some of the most popular business tools, such as Zendesk and Salesforce, and has advanced features including pause-resume recording, unlimited concurrent calls, click-to-dial, and dynamic call analytics.
Aircall is intuitive and easy to use, making it a great choice for startups and small businesses without a full-time IT staff. Despite Aircall’s simple interface, the company offers a strong list of cutting-edge features that can help any organization. It also only requires three users to use its mid-range tier, which makes it accessible to businesses of all sizes.
| Pros | Cons |
| Economical options for many organizations | No free version |
| Intuitive design | May not be suitable for larger enterprises |
| Easy to set up |
More Informtaion On Aircall Alternatives
Aircall offers a robust solution that customer’s praise for its ease of use and reliability.
While Aircall provides a solid product, businesses should explore alternative options to ensure available capabilities meet their budgetary restrictions. Larger enterprises, in particular, may want to search for alternatives to Aircall, which has established itself amid mid-tier businesses.
For more information on alternatives to Aircall – those listed here and others – see our contact center comparison page.
