Aircall has established itself as a top call center software provider. With headquarters in Paris and New York, Aircall today features more than 200 employees thanks to a solution that is seen as accessible, transparent, and collaborative. While Aircall gets many positive reviews from its customers, it may not be the best solution for all businesses. Let’s look at what Aircall offers and what alternatives are available.

 

Why Aircall?

Aircall offers seamless integration with some of the most popular business tools, such as Zendesk and Salesforce, and has advanced features including pause-resume recording, unlimited concurrent calls, click-to-dial and dynamic call analytics.

Aircall is seen as intuitive and easy to use, making it a great choice for startups and small businesses that do not have a full-time IT staff. Despite Aircall’s simple interface, the company offers a strong list of cutting-edge features that can help any organization. It also only requires three users to use its mid-range tier, which makes it accessible to businesses of all sizes.

Pros Cons
Economical options for many organizations No free version
Intuitive design May not be suitable for larger enterprises
Easy to set up

 

Here Are the Best Alternatives to Aircall

 

1. Five9

Five9 provides call center software that integrates with most CRM and helpdesk platforms. The company claims their platform helps make agent’s three times more efficient, thanks to things like smart dialers, intelligent routing and east CRM integration.

Five9 contact center

Five9 Features

  • Inbound Contact Systems
  • Outbound Call Systems
  • Blended Call Systems
  • Global Voice
  • Multichannel Communication
  • Workforce Optimization
  • Analytics and Reporting
  • Integrations

 

Five9 Integrations

  • Oracle
  • Salesforce
  • Microsoft Dynamics
  • Netsuite
  • SugarCRM
  • Velocify

 

Five9 Pricing & Plans

Like many companies, Five9 does not promote its pricing plans. However, as opposed to a one-size-fits-all approach or communication packages to choose from, our research found that Five9 offers tier-based pricing based on the number of users as well as specific products and features. These can start at $100 per month per agent and go up to $175 per agent per month for the full-featured enterprise solution.

 

Five9 Pros & Cons

Pros Cons
Superior user training and customer support Unclear pricing structure
Intuitive, high ease of use Notifications in the center of screen interrupt workflow
Increased employee flexibility

 

 

2. Talkdesk

This solution offers enterprise level VoIP functionality with advanced features yet can still be quickly deployed even without phones or hardware. It features a web-based interface that makes it easy for users to configure multiple functions into their day-to-day work.

TalkDesk Features

  • Advanced Call Control
  • Warm and Blind Transfers
  • Call Queues
  • Voicemail
  • Call Dispositions and Notes
  • Personalized Greetings
  • Extensions
  • Contact Importer

 

TalkDesk Integrations

  • Salesforce
  • Zendesk
  • Desk.com
  • Bigcommerce
  • Contactuality

 

TalkDesk Pricing

TalkDesk’s Starter plan costs $45 per agent per month when billed annually. That tier includes unlimited concurrent calls, comprehensive contact history, and advanced call control, among other features. The Professional plan, which is the most popular, costs $65 per agent per month and includes everything in the Starter plan along with two integrations. It can be used for up to 100 agents. Finally, the Enterprise plan costs $125 per agent per month and features unlimited integrations, phone and email support, custom storage of call recordings and a dedicated account manager.

 

TalkDesk Pros & Cons

Pros Cons
Easy to implement Limited free features
Strong uptime history and reliability Contract renewal minimums require advanced planning
Simple call UI

 

3. Dialpad

DialPad features a revolutionary, cloud-based software that provides businesses with a wide range of capabilities. It has established itself as a business VoIP provider for companies of all sizes, whether you are looking to set up a business account, customer support center, or an outbound sales call center.

Dialpad Contact Center

Dialpad Features

  • Phone, Messaging, Video
  • App Integration
  • Unlimited Calls
  • International Calls
  • Call Routing
  • Desk Phone Integration
  • Voicemail

 

Dialpad Integrations

  • Salesforce
  • Zendesk
  • Slack
  • Hubspot
  • Zapier
  • G Suite
  • Office 365

 

Dialpad Pricing

Dialpad offers two pricing options for its contact center option. The Pro plan is aimed at smaller organizations and requires a minimum of just three seats. It allows for unlimited SMS and MMS, along with help desk integrations and around-the-clock support. The Enterprise plan adds customer business rules, a 100% uptime SLA and custom dashboards. Dialpad provides prices for both only by request.

 

Dialpad Pros & Cons

Pros Cons
Allows users to view full call journey Occasional delay in talking
Strong use of notifications Other platforms offer a wider range of integrations
Multiple features for different forms of customer communications

 

4. Twilio

Twilio provides an all-in-one omnichannel solution for business communications, including social media, SMS, WhatsApp, email, live chat and more. It has regularly been ranked among our top performing platforms in user reviews.

Twilio Contact Center

Twilio Features

  • 2-Way Messaging
  • Access Controls/Permissions
  • Chat/Messaging
  • Contact Management
  • Manual Dialer
  • Reporting/Analytics

 

Twilio Integrations

  • Microsoft Dynamics 365
  • ServiceNow
  • Zendesk
  • Bullhorn
  • NetSuite
  • SAP
  • SugarCRM
  • NICE CXexchange

 

Twilio Pricing

This company aims to make its pricing easy and straightforward: The platform costs $1 per user per hour. For companies that expect higher usage, they can go to a $150 per month plan. Twilio also typically offers thousands of free hours upon sign up through customizable plans.

 

Twilio Pros & Cons

Pros Cons
Integrates well with other platforms Strong mobile application
Strong security history While straightforward, some customers prefer more traditional pricing options
Omnichannel marketing functionality

 

5. NICE CXone

NICE CXone offers a cloud-based contact center software that features omnichannel communications tools, analytics, workforce optimization and automation.

Nice CXone Contact Center

NICE CXone Features

  • Automatic Contact Distributor (ACD)
  • Interactive Voice Response (IVR)
  • Proactive Outbound
  • Interaction Channels
  • Workforce Intelligence
  • Workforce Management
  • My Agent eXperience (MAX)
  • Omnichannel Analytics
  • CRM Integrations

NICE CXone Integrations

  • Salesforce
  • Microsoft Teams
  • Zoom
  • Zendesk
  • Fuse
  • ServiceNow

 

NICE CXOne Pricing & Plans

The company offers a core package that starts between $90 and $100 per month per user with prices changing based on user numbers and features. The company’s core package includes:

  • User license and access to system login
  • Live reporting dashboard
  • Basic historical reporting and analytics
  • 5 GB of call recording space per license
  • Call scripting
  • IVR
  • 3 voice queuing ports per agent

 

NICE CXone Pros & Cons

Pros Cons
Dynamic interface No free trial
Provides visibility into workforce dasks Limited settings and display options
Robust user metrics

 

6. Genesys

Genesys provides a solution packed with features and regular updates, making it an excellent choice for large companies with plenty of needs. Companies like PayPal use Genesys to power their contact center, so the company has plenty of experience in high-volume operations.

Genesys Contact Center

Genesys Features

  • Inbound and Outbound
  • Email, Social, and Messaging/SMS
  • Co-browse and Screen Share
  • Chatbots
  • Voicebots
  • Customer journey management
  • Reporting and Analytics

 

Genesys Integrations

  • Salesforce
  • ServiceNow
  • Zendesk
  • Geofluent
  • Google Analytics

 

Genesys Pricing

Genesys officers three different products for VoIP: CLoud CX1, CX2, CX3, Choice and DX. Cloud CX1 starts at $75 per month while Cloud CX2 costs $110 per month per user. Genesys Cloud CX3 goes for $140 per month while the other choices require direct quotes.

 

Genesys Pros & Cons

Pros Cons
Build with large enterprises in mind Higher price point
Highly personable System administration can be overly complex
Agents have many feature options

 

7. Freshdesk

Known for helping companies reduce resolution times, Freshdesk’s cloud-based solutions offer advanced and automated routing capabilities to improve efficiency.

Freshdesk Contact Center

Freshdesk Features

  • Reporting/Analytics
  • API
  • Third Party Integrations
  • Reporting & Statistics
  • Alerts / Escalation
  • Activity Dashboard
  • Alerts/Notifications
  • Knowledge Base Management

Freshdesk Integrations

  • Hubspot
  • Zoho
  • Zapier
  • Pipedrive
  • Nimble
  • Freshsales

 

Freshdesk Pricing

Freshdesk offers three primary plans: Basic, Growth and Enterprise.

The Basic plan costs $15 per user per month when billed annually and includes up to 2000 incoming call minutes per month. The Growth plan costs $39 per user per month with up to 3000 minutes while the Enterprise plan costs $69 per user per month and offers 5000 incoming minutes per month.

 

Freshdesk Pros & Cons

Pros Cons
Plug and play solution Customization can be tedious and time consuming
Basic version features many tools Integrations can be difficult to add without professional support
Strong metrics to help provide agents with guidance

 

8. Nextiva

Nextiva system allows for easy automation to minimize the number of tasks that agents need to complete. This allows for agents to handle higher call volumes than typical inbound calls centers as they only focus on clients where human intervention is needed.

Nextiva Contact Center

Nextiva Features

  • Call forwarding
  • Customizable hold music
  • Call management
  • Call log reports
  • Certain number of free toll-free minutes each month

 

Nextiva Integrations

  • Zoho
  • Salesforce
  • HubSpot
  • Zendesk

Nextiva Pricing

Nextiva does not openly advertise its contact center solution pricing.

 

Nextiva Pros & Cons

Pros Cons
Built to integrate easily with existing Nextiva services Inconsistent call quality
Strong analytics List of lower-tier price options may block out smaller businesses
Popular among large enterprises

 

9. 8×8

8×8 has established itself as one of the easiest call center software solutions to get up and running. Its cloud-based solution has been used by more than 40,000 organizations and combines with the company’s phone systems to deliver a strong unified communications platform.

8x8 contact center

8×8 Features

  • Unlimited calling on all plans
  • Paging
  • Public and private chat rooms
  • Conference bridges
  • Virtual Office recording

 

8×8 Integrations

  • Salesforce
  • HubSpot
  • Pipedrive
  • SugarCRM
  • Zoho

 

8×8 Pricing

8×8 offers three primary plans for its contact center software:

  • The X6 plan costs $95 per agent per month and includes skills-based routing, IVR, call recording, reporting analytics, and CX journey map.
  • The X7 costs $105 per agent and includes additional social media, chat, email and SMS functionality.
  • The X8 plan comes in at $133 per user per month and adds quality management, speech analytics and screen recording capabilities.

 

8×8 Pros & Cons

Pros Cons
Very affordable base-level plan Videoconferencing is limited to 100 users
Compliant with various privacy standards including GDPR and HIPAA 24/7 support only available at higher tiers
Many plans feature unlimited international calling depending on the country

 

10. RingCentral

RingCentral remains one of the most popular names in VoIP solutions. Founded in 1999, the company offers products for customers with fewer than 10 employees to those with more than 1,000. More than 350,000 businesses worldwide trust RingCentral.

RingCentral Contact Center

RingCentral Features

  • Activity Dashboard
  • Activity Tracking
  • Calendar Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Reporting & Statistics
  • Reporting/Analytics

 

RingCentral Integrations

  • Box
  • Zendesk
  • Hubspot
  • Okta
  • Slack
  • Google
  • Microsoft
  • Salesforce

 

RingCentral Pricing

RingCental offers four separate plans: Essentials, Standard, Premium and Ultimate. These plans grow in price as they add more features. Here are the four that the company offers:

  • Essentials offers ACD, IVR with three ports and 5 GB active recording storage.
  • Standard provides everything in Essentials plus digital channels and AVR.
  • Premium provides everything in Standards along with quality management and screen reporting.
  • Ultimate provides everything in Premium along with workforce and performance management tools.

 

Pros Cons
Very fluid solution that can work with employees in an office or remote Essentials plan limited to 10 users and 100 toll-free minutes
Unlimited number of users can be added without rebuilding the database No video conferencing capabilities
Offers secure global PBX services in more than 40 countries

 

Conclusion

Aircall offers a robust solution that customer’s praise for its ease of use and reliability. While Aircall provides a solid product, businesses should explore alternative options to ensure available capabilities meet their budgetary restrictions. Larger enterprises, in particular, may want to search for alternatives to Aircall, which has established itself amid mid-tier businesses.