Call center software provider Aircall helps businesses elevate the customer experience through a rich set of call management, queue optimization, and self-service features.
However, customer expectations have skyrocketed when it comes to how to contact businesses – and a single communication channel is no longer enough.
Here are the 10 best Aircall alternatives, all of which provide the same voice calling capabilities as Aircall, in addition to advanced features and customer service and support options Aircall does not.
Overview of Best Aircall Alternatives
|Provider||Pricing||Top Features||Integrations||Customer Support Options||More Information|
||Salesforce, Oracle, Microsoft Dynamics and Teams, ServiceNow, Zoomphone, Zendesk, RingCentral and more||Voice, Video, Email, Social media, SMS Texting, Messaging Apps, Webchat, Chatbot, IVR||Our Five9 Review|
||Salesforce, Zendesk, Slack, Microsoft Dynamics and Teams, ServiceNow, Zoom and more||Voice, Email, Social media, SMS Texting, Messaging Apps, Webchat, Chatbot, IVR||Our Talkdesk Review|
||Salesforce, Slack, Playvox QM, Microsoft Dynamics and Teams, Zendesk, Google Workspace, Hubspot, and more||Voice, Video, Email, Social media, SMS, Messaging apps, Webchat, Chatbot, IVR||Our Dialpad Review|
||Salesforce, ServiceNow, Microsoft Dynamics, Zoho, SAP C4C, Oracle and more||Voice, Video, Email, Social media, SMS, Texting, Messaging Apps, Webchat, Chatbot, IVR||Our Twilio Review|
||Salesforce, Oracle, Microsoft Dynamics and Teams, ServiceNow, Zendesk, Bullhorn, Netsuite, SugarCRM, RingCentral, Zoom and more||Voice, Email, Social media, SMS Texting, Messaging Apps, Webchat, Chatbot, IVR||Our NICE CXOne Review|
||Salesforce, Microsoft Dynamics 365, Oracle, SugarCRM, Freshdesk, Zendesk, Eccentex and more||Voice, Email, Social media, SMS Texting, Messaging Apps, Webchat, Chatbot, IVR||Our Genesys Review|
||Collaborative ticketing with Team Inbox, for customer support
||Salesforce, Microsoft Teams, Mailchimp, Slack, Zendesk, Whatsapp||Voice, Email, Webchat, Social Media, Messaging Apps, Chatbot, IVR||Our Freshdesk Review|
||Salesforce, ServiceNow, Microsoft Dynamics 365 and Teams, Oracle, Zendesk and more||Voice, Email, SMS Texting, Webchat, Video, Social Media, Chatbot, IVR||Our Nextiva Review|
||Microsoft Dynamics 365 and Teams, Salesforce, Azure, Zendesk, Netsuite, Zoho, Google Workspace||Voice, Email, Webchat, Social Media, Messaging Apps, SMS Texting||Our 8×8 Review|
||Salesforce, Microsoft Dynamics 365, Zendesk, ServiceNow||Voice, Video, SMS Texting, Webchat, Messaging Apps, Social media, Live chat, Email, IVR, Chatbots|
Aircal Alternatives Detailed Review
Now let’s take a look at a more detailed review of top Aircall alternatives.
Five9 provides virtual call center software that integrates with most CRM and helpdesk platforms. The company claims their platform helps make agent’s three times more efficient, thanks to things like smart dialers, intelligent routing and east CRM integration.
- Inbound Contact Systems
- Outbound Call Systems
- Blended Call Systems
- Global Voice
- Multichannel Communication
- Workforce Optimization
- Analytics and Reporting
- Microsoft Dynamics
Five9 Pricing & Plans
Like many companies, Five9 does not promote its pricing plans. However, as opposed to a one-size-fits-all approach or communication packages to choose from, our research found that Five9 offers tier-based pricing based on the number of users as well as specific products and features.
These can start at $100 per month per agent and go up to $175 per agent per month for the full-featured enterprise solution.
Five9 Pros & Cons
|Five9 Pros||Five9 Cons|
|Superior user training and customer support||Unclear pricing structure|
|Intuitive, high ease of use||Notifications in the center of screen interrupt workflow|
|Increased employee flexibility|
This solution offers enterprise level virtual telephony functionality with advanced features yet can still be quickly deployed even without phones or hardware. It features a web-based interface that makes it easy for users to configure multiple functions into their day-to-day work.
- Advanced Call Control
- Warm and Blind Transfers
- Call Queues
- Call Dispositions and Notes
- Personalized Greetings
- Contact Importer
Talkdesk’s Starter plan costs $45 per agent per month when billed annually. Pricing is seen below:
Talkdesk Pros & Cons
|Talkdesk Pros||Talkdesk Cons|
|Easy to implement||Limited free features|
|Strong uptime history and reliability||Contract renewal minimums require advanced planning|
|Simple call UI|
DialPad features a revolutionary, cloud-based software that provides businesses and callers with a wide range of capabilities. It has established itself as a business VoIP provider for companies of all sizes, whether you are looking to set up a business account, customer support teams, or an outbound sales call center.
- Phone, Messaging, Video
- App Integration
- Unlimited Calls
- International Calls
- Call Routing
- Desk Phone Integration
- Business Text Messages
- G Suite
- Office 365
Dialpad offers two pricing options for its contact center option, seen below:
Dialpad Pros & Cons
|Dialpad Pros||Dialpad Cons|
|Allows users to view full call journey||Occasional delay in talking|
|Strong use of notifications||Other platforms offer a wider range of integrations|
|Multiple features for different forms of customer communications|
Twilio provides an all-in-one omnichannel solution for business communications, including social media, SMS, WhatsApp, email, real-time live chat and more. It has regularly been ranked among our top performing platforms in user reviews.
- 2-Way Messaging
- Access Controls/Permissions
- Contact Management
- Manual Dialer
- Microsoft Dynamics 365
- NICE CXexchange
Twilio Pricing models are available in pay-as-you-go, volume discounts, or committed use discount plans. Twilio also offers thousands of free hours upon sign up through customizable plans.
The below list outlines key pay-per-minute Twilio API Pricing:
- Voice: $.013 per minute
- Messaging: .0075 per message
- SendGrid Email API: $14.95 per month; up to 100 emails free per day (nice)
- WhatsApp Business API: $.005 per message
- SMS, WhatsApp, and Chat Conversations: $.05 per month
- Video: $.0015 per minute, per participant
Twilio Pros & Cons
|Twilio Pros||Twilio Cons|
|Integrates well with other platforms||Strong mobile application|
|Strong security history||While straightforward, some customers prefer more traditional pricing options|
|Omnichannel marketing functionality|
NICE CXone offers a cloud-based contact center software that features omnichannel communications tools, analytics, workforce and workflow optimization and automation.
NICE CXone Features
- Automatic Contact Distributor (ACD)
- Interactive Voice Response (IVR)
- Proactive Outbound
- Interaction Channels
- Workforce Intelligence
- Workforce Management
- My Agent eXperience (MAX)
- Omnichannel Analytics
- CRM Integrations
NICE CXone Integrations
- Microsoft Teams
NICE CXOne Pricing & Plans
The company offers a core package that starts between $90 and $100 per month per user with prices changing based on user numbers and features. Onboarding assistance is available. The company’s core package includes:
- User license and access to system login
- Live reporting dashboard
- Basic historical reporting and analytics
- 5 GB of call recording space per license
- Call scripting
- 3 voice queuing ports per agent
NICE CXone Pros & Cons
|NICE CXone Pros||NICECXone Cons|
|Dynamic interface||No free trial|
|Provides visibility into workforce dasks||Limited settings and display options|
|Robust user metrics|
Genesys provides a solution packed with features and regular updates, making it an excellent choice for large companies with plenty of needs. Companies like PayPal use Genesys to power their contact center, so the company has plenty of experience in high-volume operations.
- Inbound and Outbound
- Email, Social, and Messaging/SMS
- Co-browse and Screen Share
- Customer journey management
- Reporting and Analytics
- Google Analytics
Genesys officers three different products for VoIP, and pricing is shown below:
Genesys Pros & Cons
|Genesys Pros||Genesys Cons|
|Build with large enterprises in mind||Higher price point|
|Highly personable||System administration can be overly complex|
|Agents have many feature options|
Known for helping companies reduce resolution times, Freshdesk’s cloud-based solutions offer advanced and automated routing capabilities to improve efficiency.
- Third Party Integrations
- Reporting & Statistics
- Alerts / Escalation
- Activity Dashboard
- Knowledge Base Management
Freshdesk offers three primary plans: Basic, Growth and Enterprise. Pricing is shown below:
Freshdesk Pros & Cons
|Freshdesk Pros||Freshdesk Cons|
|Plug and play solution||Customization can be tedious and time-consuming|
|Basic version features many tools||Integrations can be difficult to add without professional support|
|Strong metrics to help provide agents with guidance|
Nextiva system allows for easy automation to minimize the number of tasks that agents need to complete. This allows for agents to handle higher call volumes than typical inbound call centers as they only focus on clients where human intervention is needed.
- Call forwarding
- Customizable hold music
- Call management
- Call log reports
- Block of free toll-free phone number minutes each month
Nextiva does not openly advertise its contact center solution pricing, but the four available plans are shown below:
Nextiva Pros & Cons
|Nextiva Pros||Nextiva Cons|
|Built to integrate easily with existing Nextiva services||Inconsistent call quality|
|Strong analytics||List of lower-tier price options may block out smaller businesses|
|Popular among large enterprises|
8×8 has established itself as one of the easiest call center software solutions to get up and running. Its cloud-based solution has been used by more than 40,000 organizations and combines with an existing business phone system to deliver a strong unified communications platform and a high overall call quality.
- Unlimited calling on all plans
- Public and private chat rooms
- Conference bridges
- Virtual Office recording
8×8 offers three primary plans for its contact center software, shown in the image below:
8×8 Pros & Cons
|8×8 Pros||8×8 Cons|
|Very affordable base-level plan||Videoconferencing is limited to 100 users|
|Compliant with various privacy standards including GDPR and HIPAA||24/7 support only available at higher tiers|
|Many plans feature unlimited international calling depending on the country|
RingCentral remains one of the most popular names in VoIP solutions. Founded in 1999, the company offers products for customers with fewer than 10 employees to those with more than 1,000. More than 350,000 businesses worldwide trust RingCentral.
- Activity Dashboard
- Activity Tracking
- Calendar Management
- IVR / Voice Recognition
- Inbound Call Center
- Manual Dialer
- Mobile App (Apple iOS or Android) Access
- Call Monitoring
- Reporting & Statistics
RingCental offers four separate plans: Essentials, Standard, Premium and Ultimate. Pricing is shown in the image below:
|RingCentral Pros||RingCentral Cons|
|Very fluid solution that can work with employees in an office or remote||Essentials plan limited to 10 users and 100 toll-free minutes|
|Unlimited number of users can be added without rebuilding the database||No video conferencing capabilities|
|Offers secure global PBX services in more than 40 countries|
Aircall offers seamless integration with some of the most popular business tools, such as Zendesk and Salesforce, and has advanced features including pause-resume recording, unlimited concurrent calls, click-to-dial, and dynamic call analytics.
Aircall is intuitive and easy to use, making it a great choice for startups and small businesses without a full-time IT staff. Despite Aircall’s simple interface, the company offers a strong list of cutting-edge features that can help any organization. It also only requires three users to use its mid-range tier, which makes it accessible to businesses of all sizes.
|Economical options for many organizations||No free version|
|Intuitive design||May not be suitable for larger enterprises|
|Easy to set up|
More Informtaion On Aircall Alternatives
Aircall offers a robust solution that customer’s praise for its ease of use and reliability.
While Aircall provides a solid product, businesses should explore alternative options to ensure available capabilities meet their budgetary restrictions. Larger enterprises, in particular, may want to search for alternatives to Aircall, which has established itself amid mid-tier businesses.
For more information on alternatives to Aircall – those listed here and others – see our contact center comparison page.