Call center software provider Aircall helps businesses elevate the customer experience through a rich set of call management, queue optimization, and self-service features. 

However, customer expectations have skyrocketed when it comes to how to contact businesses – and a single communication channel is no longer enough.

Omnichannel and multichannel contact centers with social media and chat messaging, SMS texting, email, and AI-powered self-service options with 24/7/365 availability are now essential.  

Here are the 10 best Aircall alternatives, all of which provide the same voice calling capabilities as Aircall, in addition to advanced features and customer service and support options Aircall does not.

 

Overview of Best Aircall Alternatives

Provider Pricing Top Features Integrations Customer Support Options More Information
Five9
  • Four plans from $149 to $229 monthly per user
  • Five9 Reporting analytics
  • Five9 Digital Engagement customer journeys
  • Five9 Workforce Optimization
  • Five9 Operational Intelligence
Salesforce, Oracle, Microsoft Dynamics and Teams, ServiceNow, Zoomphone, Zendesk, RingCentral and more Voice, Video, Email, Social media, SMS Texting, Messaging Apps, Webchat, Chatbot, IVR Our Five9 Review
Talkdesk
  • Four price plans starting at $75 monthly per user
  • Custom quote for the all-inclusive “Experienced Clouds” plan
  • Talkdesk Studio flexible IVR 
  • Talkdesk predictive dialer delivers 200-300% more outbound contacts
  • Service level agreement ensures 100% uptime
  • Industry-leading 4.22 mean opinion score for voice quality
Salesforce, Zendesk, Slack, Microsoft Dynamics and Teams, ServiceNow, Zoom and more Voice, Email, Social media, SMS Texting, Messaging Apps, Webchat, Chatbot, IVR Our Talkdesk Review
Dialpad
  • Three price plans starting at $15 monthly per user, to a customized quote for the enterprise-level plan
  • Built-in AI to support agents
  • Live transcriptions
  • Flexible routing
  • Live Caller Sentiment
Salesforce, Slack, Playvox QM, Microsoft Dynamics and Teams, Zendesk, Google Workspace, Hubspot, and more  Voice, Video, Email, Social media, SMS, Messaging apps, Webchat, Chatbot, IVR Our Dialpad Review
Twilio
  • Pay-per-minute pricing for each channel Starting prices:
  • Voice: $.013 per minute
  • Messaging: .0075 per message
  • SendGrid Email API: $14.95 per month; up to 100 emails free per day (nice)
  • WhatsApp Business API: $.005 per message
  • SMS, WhatsApp, and Chat Conversations: $.05 per month
  • Video: $.0015 per minute, per participant
  • Twilio Flex Insights reporting tool 
  • Color-tagged conversation summaries indicate when agents and customers talked, and when it was silent
  • Twilio SendGrid for email campaigning
Salesforce, ServiceNow, Microsoft Dynamics, Zoho, SAP C4C, Oracle and more Voice, Video, Email, Social media, SMS, Texting, Messaging Apps, Webchat, Chatbot, IVR Our Twilio Review
NICE CXone
  • NICE CXone offers custom quotes (requiring a sales call) on a tiered, pay-as-you-go structure, but core package is generally $90-$100 monthly per user
  • NICE CXone Attendant 
  • NICE Nexidia AI-enabled speech and text analytics
  • NICE WFM Enhanced Strategic Planner
  • NICE Sales Performance Management (SPM)
Salesforce, Oracle, Microsoft Dynamics and Teams, ServiceNow, Zendesk, Bullhorn, Netsuite, SugarCRM, RingCentral, Zoom and more Voice, Email, Social media, SMS Texting, Messaging Apps, Webchat, Chatbot, IVR Our NICE CXOne Review
Genesys
  • Three price plans from $75 to $150 monthly per user
  • More options on a custom-quote basis
  • Genesys Engage CX Insights
  • CC Pulse graphical user interface (GUI)
  • Genesys nGAGEMENT Gamification
  • Genesys Guru CX Speech Assessment with patented speech analytics engines
Salesforce, Microsoft Dynamics 365, Oracle, SugarCRM, Freshdesk, Zendesk, Eccentex and more Voice, Email, Social media, SMS Texting, Messaging Apps, Webchat, Chatbot, IVR Our Genesys Review
Freshdesk
  • Four price plans for Support Desk from free to $79 monthly per user.
  • Three price plans for Omnichannel from $29 to $99 monthly per agent.
Collaborative ticketing with Team Inbox, for customer support

  • Agent Collision Detection
  • Freddy Answers automated bots
  • Omniroute to auto-assign emails, chats, and phone calls to agents based on bandwidth
Salesforce, Microsoft Teams, Mailchimp, Slack, Zendesk, Whatsapp Voice, Email, Webchat, Social Media, Messaging Apps, Chatbot, IVR Our Freshdesk Review
Nextiva
  • Three price plans from $18.95 to $32.95 monthly per agent
  • Single-agent interface
  • Automatic Call Distribution and skills-based routing
  • Screen pops
  • Speech-enabled IVR
Salesforce, ServiceNow, Microsoft Dynamics 365 and Teams, Oracle, Zendesk and more Voice, Email, SMS Texting, Webchat, Video, Social Media, Chatbot, IVR Our Nextiva Review
8×8
  • Three price plans from $85 to $140 monthly per agent
  • Agent Workspace, with an intuitive, design-led interface
  • 8×8 Auto Dialer with campaign management
  • Universal Team Messaging
  • Hot and cold storage for team-accessible data
Microsoft Dynamics 365 and Teams, Salesforce, Azure, Zendesk, Netsuite, Zoho, Google Workspace Voice, Email, Webchat, Social Media, Messaging Apps, SMS Texting Our 8×8 Review
RingCentral
  • For MVP (message, video, phone): four price plans from $19.99 to $49.99 monthly per user
  • For Contact Center: three price plans, each available by custom quote
  • Smart routing and skills-based routing
  • Campaign management with compliance risk mitigation
  • Customer Survey Application
  • Call blending
Salesforce, Microsoft Dynamics 365, Zendesk, ServiceNow Voice, Video, SMS Texting, Webchat, Messaging Apps, Social media, Live chat, Email, IVR, Chatbots  

Our RingCentral Review

 

 

Aircal Alternatives Detailed Review

Now let’s take a look at a more detailed review of top Aircall alternatives.

 

1. Five9

Five9 logo

Five9 provides virtual call center software that integrates with most CRM and helpdesk platforms. The company claims their platform helps make agent’s three times more efficient, thanks to things like smart dialers, intelligent routing and east CRM integration.

 

Five9 Features

  • Inbound Contact Systems
  • Outbound Call Systems
  • Blended Call Systems
  • Global Voice
  • Multichannel Communication
  • Workforce Optimization
  • Analytics and Reporting
  • Integrations

 

Five9 Integrations

  • Oracle
  • Salesforce
  • Microsoft Dynamics
  • Netsuite
  • SugarCRM
  • Velocify

 

Five9 Pricing & Plans

Like many companies, Five9 does not promote its pricing plans. However, as opposed to a one-size-fits-all approach or communication packages to choose from, our research found that Five9 offers tier-based pricing based on the number of users as well as specific products and features.

These can start at $100 per month per agent and go up to $175 per agent per month for the full-featured enterprise solution.

 

Five9 Pros & Cons

Five9 Pros Five9 Cons
Superior user training and customer support Unclear pricing structure
Intuitive, high ease of use Notifications in the center of screen interrupt workflow
Increased employee flexibility

 

2. Talkdesk

Talkdesk Logo

This solution offers enterprise level virtual telephony functionality with advanced features yet can still be quickly deployed even without phones or hardware. It features a web-based interface that makes it easy for users to configure multiple functions into their day-to-day work.

 

TalkDesk Features

  • Advanced Call Control
  • Warm and Blind Transfers
  • Call Queues
  • Voicemail
  • Call Dispositions and Notes
  • Personalized Greetings
  • Extensions
  • Contact Importer

 

TalkDesk Integrations

  • Salesforce
  • Zendesk
  • Desk.com
  • Bigcommerce
  • Contactuality

 

Talkdesk Pricing

Talkdesk’s Starter plan costs $45 per agent per month when billed annually. Pricing is seen below:

Talkdesk Pricing

 

Talkdesk Pros & Cons

Talkdesk Pros Talkdesk Cons
Easy to implement Limited free features
Strong uptime history and reliability Contract renewal minimums require advanced planning
Simple call UI

 

3. Dialpad

Dialpad Logo

DialPad features a revolutionary, cloud-based software that provides businesses and callers with a wide range of capabilities. It has established itself as a business VoIP provider for companies of all sizes, whether you are looking to set up a business account, customer support teams, or an outbound sales call center.

 

Dialpad Features

  • Phone, Messaging, Video
  • App Integration
  • Unlimited Calls
  • International Calls
  • Call Routing
  • Desk Phone Integration
  • Voicemail
  • Business Text Messages

 

Dialpad Integrations

  • Salesforce
  • Zendesk
  • Slack
  • Hubspot
  • Zapier
  • G Suite
  • Office 365

 

Dialpad Pricing

Dialpad offers two pricing options for its contact center option, seen below:

Dialpad Pricing Plans

 

Dialpad Pros & Cons

Dialpad Pros Dialpad Cons
Allows users to view full call journey Occasional delay in talking
Strong use of notifications Other platforms offer a wider range of integrations
Multiple features for different forms of customer communications

 

4. Twilio

twilio logo

Twilio provides an all-in-one omnichannel solution for business communications, including social media, SMS, WhatsApp, email, real-time live chat and more. It has regularly been ranked among our top performing platforms in user reviews.

 

Twilio Features

  • 2-Way Messaging
  • Access Controls/Permissions
  • Chat/Messaging
  • Contact Management
  • Manual Dialer
  • Reporting/Analytics

 

Twilio Integrations

  • Microsoft Dynamics 365
  • ServiceNow
  • Zendesk
  • Bullhorn
  • NetSuite
  • SAP
  • SugarCRM
  • NICE CXexchange

 

Twilio Pricing

Twilio Pricing models are available in pay-as-you-go, volume discounts, or committed use discount plans. Twilio also offers thousands of free hours upon sign up through customizable plans.

The below list outlines key pay-per-minute Twilio API Pricing:

  • Voice: $.013 per minute
  • Messaging: .0075 per message
  • SendGrid Email API: $14.95 per month; up to 100 emails free per day (nice)
  • WhatsApp Business API: $.005 per message
  • SMS, WhatsApp, and Chat Conversations: $.05 per month
  • Video: $.0015 per minute, per participant

 

Twilio Pros & Cons

Twilio Pros Twilio Cons
Integrates well with other platforms Strong mobile application
Strong security history While straightforward, some customers prefer more traditional pricing options
Omnichannel marketing functionality

 

5. NICE CXone

Nice CXOne

NICE CXone offers a cloud-based contact center software that features omnichannel communications tools, analytics, workforce and workflow optimization and automation.

 

NICE CXone Features

  • Automatic Contact Distributor (ACD)
  • Interactive Voice Response (IVR)
  • Proactive Outbound
  • Interaction Channels
  • Workforce Intelligence
  • Workforce Management
  • My Agent eXperience (MAX)
  • Omnichannel Analytics
  • CRM Integrations

 

NICE CXone Integrations

  • Salesforce
  • Microsoft Teams
  • Zoom
  • Zendesk
  • Fuse
  • ServiceNow

 

NICE CXOne Pricing & Plans

The company offers a core package that starts between $90 and $100 per month per user with prices changing based on user numbers and features. Onboarding assistance is available. The company’s core package includes:

  • User license and access to system login
  • Live reporting dashboard
  • Basic historical reporting and analytics
  • 5 GB of call recording space per license
  • Call scripting
  • IVR
  • 3 voice queuing ports per agent

 

NICE CXone Pros & Cons

NICE CXone Pros NICECXone Cons
Dynamic interface No free trial
Provides visibility into workforce dasks Limited settings and display options
Robust user metrics

 

6. Genesys

Genesys logo

Genesys provides a solution packed with features and regular updates, making it an excellent choice for large companies with plenty of needs. Companies like PayPal use Genesys to power their contact center, so the company has plenty of experience in high-volume operations.

 

Genesys Features

  • Inbound and Outbound
  • Email, Social, and Messaging/SMS
  • Co-browse and Screen Share
  • Chatbots
  • Voicebots
  • Customer journey management
  • Reporting and Analytics

 

Genesys Integrations

  • Salesforce
  • ServiceNow
  • Zendesk
  • Geofluent
  • Google Analytics

 

Genesys Pricing

Genesys officers three different products for VoIP, and pricing is shown below: 

 

Genesys Pros & Cons

Genesys Pros Genesys Cons
Build with large enterprises in mind Higher price point
Highly personable System administration can be overly complex
Agents have many feature options

 

7. Freshdesk

freshdesk logo

Known for helping companies reduce resolution times, Freshdesk’s cloud-based solutions offer advanced and automated routing capabilities to improve efficiency.

 

Freshdesk Features

  • Reporting/Analytics
  • API
  • Third Party Integrations
  • Reporting & Statistics
  • Alerts / Escalation
  • Activity Dashboard
  • Alerts/Notifications
  • Knowledge Base Management

 

Freshdesk Integrations

  • Hubspot
  • Zoho
  • Zapier
  • Pipedrive
  • Nimble
  • Freshsales

 

Freshdesk Pricing

Freshdesk offers three primary plans: Basic, Growth and Enterprise. Pricing is shown below:

Freshdesk Pricing

 

Freshdesk Pros & Cons

Freshdesk Pros Freshdesk Cons
Plug and play solution Customization can be tedious and time-consuming
Basic version features many tools Integrations can be difficult to add without professional support
Strong metrics to help provide agents with guidance

 

8. Nextiva

nextiva logo

Nextiva system allows for easy automation to minimize the number of tasks that agents need to complete. This allows for agents to handle higher call volumes than typical inbound call centers as they only focus on clients where human intervention is needed.

 

Nextiva Features

  • Call forwarding
  • Customizable hold music
  • Call management
  • Call log reports
  • Block of free toll-free phone number minutes each month

 

Nextiva Integrations

  • Zoho
  • Salesforce
  • HubSpot
  • Zendesk

 

Nextiva Pricing

Nextiva does not openly advertise its contact center solution pricing, but the four available plans are shown below:NEXTIVA contact center pricing

 

Nextiva Pros & Cons

Nextiva Pros Nextiva Cons
Built to integrate easily with existing Nextiva services Inconsistent call quality
Strong analytics List of lower-tier price options may block out smaller businesses
Popular among large enterprises

 

9. 8×8

8x8 Logo

8×8 has established itself as one of the easiest call center software solutions to get up and running. Its cloud-based solution has been used by more than 40,000 organizations and combines with an existing business phone system to deliver a strong unified communications platform and a high overall call quality.

 

8×8 Features

  • Unlimited calling on all plans
  • Paging
  • Public and private chat rooms
  • Conference bridges
  • Virtual Office recording

 

8×8 Integrations

  • Salesforce
  • HubSpot
  • Pipedrive
  • SugarCRM
  • Zoho

 

8×8 Pricing

8×8 offers three primary plans for its contact center software, shown in the image below: 8x8 contact center pricing

 

8×8 Pros & Cons

8×8 Pros 8×8 Cons
Very affordable base-level plan Videoconferencing is limited to 100 users
Compliant with various privacy standards including GDPR and HIPAA 24/7 support only available at higher tiers
Many plans feature unlimited international calling depending on the country

 

10. RingCentral

RingCentral Logo

RingCentral remains one of the most popular names in VoIP solutions. Founded in 1999, the company offers products for customers with fewer than 10 employees to those with more than 1,000. More than 350,000 businesses worldwide trust RingCentral.

 

RingCentral Features

  • Activity Dashboard
  • Activity Tracking
  • Calendar Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Manual Dialer
  • Mobile App (Apple iOS or Android) Access
  • Call Monitoring
  • Reporting & Statistics
  • Reporting/Analytics

RingCentral Integrations

  • Box
  • Zendesk
  • Hubspot
  • Okta
  • Slack
  • Google
  • Microsoft
  • Salesforce

RingCentral Pricing

RingCental offers four separate plans: Essentials, Standard, Premium and Ultimate. Pricing is shown in the image below:

RingCentral Pricing

 

RingCentral Pros RingCentral Cons
Very fluid solution that can work with employees in an office or remote Essentials plan limited to 10 users and 100 toll-free minutes
Unlimited number of users can be added without rebuilding the database No video conferencing capabilities
Offers secure global PBX services in more than 40 countries

 

Why Aircall?

Aircall offers seamless integration with some of the most popular business tools, such as Zendesk and Salesforce, and has advanced features including pause-resume recording, unlimited concurrent calls, click-to-dial, and dynamic call analytics.

Aircall is intuitive and easy to use, making it a great choice for startups and small businesses without a full-time IT staff. Despite Aircall’s simple interface, the company offers a strong list of cutting-edge features that can help any organization. It also only requires three users to use its mid-range tier, which makes it accessible to businesses of all sizes.

Pros Cons
Economical options for many organizations No free version
Intuitive design May not be suitable for larger enterprises
Easy to set up

 

More Informtaion On Aircall Alternatives 

Aircall offers a robust solution that customer’s praise for its ease of use and reliability.

While Aircall provides a solid product, businesses should explore alternative options to ensure available capabilities meet their budgetary restrictions. Larger enterprises, in particular, may want to search for alternatives to Aircall, which has established itself amid mid-tier businesses.

For more information on alternatives to Aircall – those listed here and others – see our contact center comparison page.