Best Aircall Alternatives and Competitors [Compared]

Call center software provider Aircall helps businesses elevate the customer experience through a rich set of call management, queue optimization, and self-service features. 

However, customer expectations have skyrocketed when it comes to how to contact businesses – and a single communication channel is no longer enough.

Omnichannel and multichannel contact centers with social media and chat messaging, SMS texting, email, and AI-powered self-service options with 24/7/365 availability are now essential.  

Here are the 10 best Aircall alternatives, all of which provide the same voice calling capabilities as Aircall, in addition to advanced features and customer service and support options Aircall does not.

Overview of Best Aircall Alternatives

Aircal Alternatives Detailed Review

Now let’s take a look at a more detailed review of top Aircall alternatives.

1. Five9

Five9 provides virtual call center software that integrates with most CRM and helpdesk platforms. The company claims their platform helps make agent’s three times more efficient, thanks to things like smart dialers, intelligent routing and east CRM integration.

Five9 Features

• Inbound Contact Systems
• Outbound Call Systems
• Blended Call Systems
• Global Voice
• Multichannel Communication
• Workforce Optimization
• Analytics and Reporting
• Integrations

Five9 Integrations

• Oracle
• Salesforce
• Microsoft Dynamics
• Netsuite
• SugarCRM
• Velocify

Five9 Pricing & Plans

Like many companies, Five9 does not promote its pricing plans. However, as opposed to a one-size-fits-all approach or communication packages to choose from, our research found that Five9 offers tier-based pricing based on the number of users as well as specific products and features.

These can start at $100 per month per agent and go up to $175 per agent per month for the full-featured enterprise solution.

Five9 Pros & Cons

2. Talkdesk

This solution offers enterprise level virtual telephony functionality with advanced features yet can still be quickly deployed even without phones or hardware. It features a web-based interface that makes it easy for users to configure multiple functions into their day-to-day work.

TalkDesk Features

• Advanced Call Control
• Warm and Blind Transfers
• Call Queues
• Voicemail
• Call Dispositions and Notes
• Personalized Greetings
• Extensions
• Contact Importer

TalkDesk Integrations

• Salesforce
• Zendesk
• Desk.com
• Bigcommerce
• Contactuality

Talkdesk Pricing

Talkdesk’s Starter plan costs $45 per agent per month when billed annually. Pricing is seen below:

Talkdesk Pros & Cons

3. Dialpad

DialPad features a revolutionary, cloud-based software that provides businesses and callers with a wide range of capabilities. It has established itself as a business VoIP provider for companies of all sizes, whether you are looking to set up a business account, customer support teams, or an outbound sales call center.

Dialpad Features

• Phone, Messaging, Video
• App Integration
• Unlimited Calls
• International Calls
• Call Routing
• Desk Phone Integration
• Voicemail
• Business Text Messages

Dialpad Integrations

• Salesforce
• Zendesk
• Slack
• Hubspot
• Zapier
• G Suite
• Office 365

Dialpad Pricing

Dialpad offers two pricing options for its contact center option, seen below:

Dialpad Pros & Cons

4. Twilio

Twilio provides an all-in-one omnichannel solution for business communications, including social media, SMS, WhatsApp, email, real-time live chat and more. It has regularly been ranked among our top performing platforms in user reviews.

Twilio Features

• 2-Way Messaging
• Access Controls/Permissions
• Chat/Messaging
• Contact Management
• Manual Dialer
• Reporting/Analytics

Twilio Integrations

• Microsoft Dynamics 365
• ServiceNow
• Zendesk
• Bullhorn
• NetSuite
• SAP
• SugarCRM
• NICE CXexchange

Twilio Pricing

Twilio Pricing models are available in pay-as-you-go, volume discounts, or committed use discount plans. Twilio also offers thousands of free hours upon sign up through customizable plans.

The below list outlines key pay-per-minute Twilio API Pricing:

• Voice: $.013 per minute
• Messaging: .0075 per message
• SendGrid Email API: $14.95 per month; up to 100 emails free per day (nice)
• WhatsApp Business API: $.005 per message
• SMS, WhatsApp, and Chat Conversations: $.05 per month
• Video: $.0015 per minute, per participant

Twilio Pros & Cons

5. NICE CXone

NICE CXone offers a cloud-based contact center software that features omnichannel communications tools, analytics, workforce and workflow optimization and automation.

NICE CXone Features

• Automatic Contact Distributor (ACD)
• Interactive Voice Response (IVR)
• Proactive Outbound
• Interaction Channels
• Workforce Intelligence
• Workforce Management
• My Agent eXperience (MAX)
• Omnichannel Analytics
• CRM Integrations

NICE CXone Integrations

• Salesforce
• Microsoft Teams
• Zoom
• Zendesk
• Fuse
• ServiceNow

NICE CXOne Pricing & Plans

The company offers a core package that starts between $90 and $100 per month per user with prices changing based on user numbers and features. Onboarding assistance is available. The company’s core package includes:

• User license and access to system login
• Live reporting dashboard
• Basic historical reporting and analytics
• 5 GB of call recording space per license
• Call scripting
• IVR
• 3 voice queuing ports per agent

NICE CXone Pros & Cons

6. Genesys

Genesys provides a solution packed with features and regular updates, making it an excellent choice for large companies with plenty of needs. Companies like PayPal use Genesys to power their contact center, so the company has plenty of experience in high-volume operations.

Genesys Features

• Inbound and Outbound
• Email, Social, and Messaging/SMS
• Co-browse and Screen Share

• Chatbots
• Voicebots
• Customer journey management
• Reporting and Analytics

Genesys Integrations

• Salesforce
• ServiceNow
• Zendesk
• Geofluent
• Google Analytics

Genesys Pricing

Genesys officers three different products for VoIP, and pricing is shown below: 

Genesys Pros & Cons

7. Freshdesk

Known for helping companies reduce resolution times, Freshdesk’s cloud-based solutions offer advanced and automated routing capabilities to improve efficiency.

Freshdesk Features

• Reporting/Analytics
• API
• Third Party Integrations
• Reporting & Statistics
• Alerts / Escalation
• Activity Dashboard
• Alerts/Notifications
• Knowledge Base Management

Freshdesk Integrations

• Hubspot
• Zoho
• Zapier
• Pipedrive
• Nimble
• Freshsales

Freshdesk Pricing

Freshdesk offers three primary plans: Basic, Growth and Enterprise. Pricing is shown below:

Freshdesk Pros & Cons

8. Nextiva

Nextiva system allows for easy automation to minimize the number of tasks that agents need to complete. This allows for agents to handle higher call volumes than typical inbound call centers as they only focus on clients where human intervention is needed.

Nextiva Features

• Call forwarding
• Customizable hold music
• Call management
• Call log reports
• Block of free toll-free phone number minutes each month

Nextiva Integrations

• Zoho
• Salesforce
• HubSpot
• Zendesk

Nextiva Pricing

Nextiva does not openly advertise its contact center solution pricing, but the four available plans are shown below:

Nextiva Pros & Cons

9. 8×8

8×8 has established itself as one of the easiest call center software solutions to get up and running. Its cloud-based solution has been used by more than 40,000 organizations and combines with an existing business phone system to deliver a strong unified communications platform and a high overall call quality.

8×8 Features

• Unlimited calling on all plans
• Paging
• Public and private chat rooms
• Conference bridges
• Virtual Office recording

8×8 Integrations

• Salesforce
• HubSpot
• Pipedrive
• SugarCRM
• Zoho

8×8 Pricing

8×8 offers three primary plans for its contact center software, shown in the image below: 

8×8 Pros & Cons

10. RingCentral

RingCentral remains one of the most popular names in VoIP solutions. Founded in 1999, the company offers products for customers with fewer than 10 employees to those with more than 1,000. More than 350,000 businesses worldwide trust RingCentral.

RingCentral Features

• Activity Dashboard
• Activity Tracking
• Calendar Management
• IVR / Voice Recognition
• Inbound Call Center
• Manual Dialer
• Mobile App (Apple iOS or Android) Access
• Call Monitoring
• Reporting & Statistics
• Reporting/Analytics

RingCentral Integrations

• Box
• Zendesk
• Hubspot
• Okta
• Slack
• Google
• Microsoft
• Salesforce

RingCentral Pricing

RingCental offers four separate plans: Essentials, Standard, Premium and Ultimate. Pricing is shown in the image below:

Why Aircall?

Aircall offers seamless integration with some of the most popular business tools, such as Zendesk and Salesforce, and has advanced features including pause-resume recording, unlimited concurrent calls, click-to-dial, and dynamic call analytics.

Aircall is intuitive and easy to use, making it a great choice for startups and small businesses without a full-time IT staff. Despite Aircall’s simple interface, the company offers a strong list of cutting-edge features that can help any organization. It also only requires three users to use its mid-range tier, which makes it accessible to businesses of all sizes.

More Informtaion On Aircall Alternatives 

Aircall offers a robust solution that customer’s praise for its ease of use and reliability.

While Aircall provides a solid product, businesses should explore alternative options to ensure available capabilities meet their budgetary restrictions. Larger enterprises, in particular, may want to search for alternatives to Aircall, which has established itself amid mid-tier businesses.

For more information on alternatives to Aircall – those listed here and others – see our contact center comparison page.