Phone.com is a business phone system that offers VoIP calling, SMS texting, video conferencing, routing features, and analytics, on mobile and desktop apps.
With 3 pricing plans starting at $12.74 monthly per user, Phone.com offers a VoIP solution for all budgets and companies, ranging from solopreneurs to enterprise businesses.
But how does Phone.com stack up against competitors?
This article will outline Phone.com alternatives, comparing features, pricing, strengths, and what they’re missing.
Comparison of Phone.Com Alternatives At-A-Glance
| Provider | Pricing | Key Features | Best For |
| Dialpad | $15-$25+/user/month |
|
SMBs looking for innovative AI-powered features such as transcription and analytics |
| Nextiva | $20-$60/user/month |
|
SMBs that need self-service and social listening tools in addition to telephony |
| RingCentral | $20-$35/user/month |
|
High-volume enterprises that require a high level of security and advanced features |
| Zoom | $10-$22.49/user/month |
|
SMBs already using Zoom video meetings or startups looking for an affordable metered telephony solution |
| Vonage | $13.99-$27.99/user/month |
|
SMBs that want a flexible and customizable UCaaS solution |
| Grasshopper | $14-$55/month |
|
Entrepreneurs and partnerships that need a low-cost business phone system |
| GoTo Connect | $26-$80/user/month |
|
Global teams that need advanced analytics and collaboration tools |
| Avaya | $20-$35/user/month |
|
SMBs that need advanced security and analytics |
| Ooma | $19.95-$29.95/user/month |
|
SMBs that need calling to Mexico and/or Puerto Rico |
| Mitel | Custom quote based |
|
Businesses that need a private cloud or on premise solution |
How We Evaluated the Phone.com Alternatives
When selecting providers to include in our list of Phone.com alternatives, our team spent many hours conducting hands-on research. Here is what we focused on:
- Security: We compared the security features of Phone.com, such as HIPAA compliance and data encryption, to those of the alternatives
- Call quality: We tested the audio and (when applicable) video quality of alternatives and compared them with Phone.com’s calling experience. We also looked at reliability assurances such as uptime guarantees and points of presence
- Price and value: We evaluated the pricing and plans offered by each provider, taking into account included features, hardware, add-ons, etc. to determine overall value
- Customer support: We conducted hands-on research to determine how responsive customer service teams were, available hours and channels, and the quality of self-service options
- Features: We looked at the quantity and quality of UCaaS features offered, especially advanced and innovative features like AI-powered agent assist and predictive analytics
- Integrations: We reviewed the variety and depth of integrations offered compared to Phone.com
- Ease of Use: We evaluated each platform’s user experience to determine how it compared to Phone.com, including customizations, advanced features, and mobile apps
Best Phone.com Alternatives
Below are some of the top Phone.com alternatives, each with standout features tailored to specific business needs.
- Dialpad
- Nextiva
- RingCentral MVP
- Zoom Phone
- Vonage Business
- Grasshopper
- GoTo Connect
- Avaya Cloud Office
- Ooma Office
- Mitel
Dialpad - Best for SMBs That Need Telephony and Agent Training Tools
Dialpad is a UCaaS business phone system offering HD voice, small-team video conferencing, SMS, web chat messaging, and online collaboration meetings. Dialpad includes local number support in over 70 countries, with unlimited calling inside your country, the US, and Canada while Phone.com charges an extra $5 per month plus usage for international numbers.
While Phone.com offers some AI functionality with voicemail transcription and an NLP-powered smart routing add-on called AI-connect, Dialpad’s service truly shines when it comes to AI agent support. Dialpad’s real-time transcriptions and sentiment analysis offer superior accuracy, and AI-powered coaching provides agents with helpful, live insights.
Pricing & Plans
Dialpad is priced only slightly higher than Phone.com with three UCaaS plans, ranging from $15 to over $25 monthly per user when paid annually.
For more information, see our Dialpad pricing guide.
Standout Features
- Built-in AI for agent support: Real-time call recording and transcription, AI-powered live speech coaching to improve agent pacing and monitor keywords
- Supervisor visibility tools: Live call center monitoring with custom wallboards and real-time KPIs like real-time caller sentiment, agent activity heatmaps, agent service quality scorecards, and customer CSAT survey results.
- AI video meetings: In-app meeting scheduling, in-meeting chat, link and file sharing, meeting agendas, virtual backgrounds, whiteboards, screen sharing, and meeting countdown timers
Dialpad Is A Good Alternative to Phone.com If You Need
- Intuitive interface: Dialpad is a user-friendly platform, with a forgiving learning curve and basic features perfect for small teams
- Unparalleled AI tools: Even with the highly affordable Standard plan, Dialpad offers AI support for phone calls and video meetings: tools like live-agent suggestions, real-time transcription, action items, and automated summaries. No UCaaS alternatives include these features, let alone at $15 monthly per user
Nextiva - Best for Omnichannel Capabilities and Reputation Management
Nextiva’s business communications solution supports video conferencing, chat messaging, SMS, and unlimited HD-voice calling within the US and Canada. But Nextiva is more than just a phone system. It also offers live chat capabilities and reputation management through social media and review site monitoring. Phone.com, conversely, does not offer any reputation management or self-service tools.
While both Nextiva and Phone.com offer toll-free numbers, only Nextiva includes at least 1,500 toll-free minutes.
Nextiva’s mobile and web app interface is more robust than Phone.com’s as it provides agents with CRM-enhanced pop-ups for a full context of inbound customer calls.
Pricing & Plans
Nextiva's pricing ranges from $20 to $60 per user, per month. While it is more expensive than Phone.com, Nextiva offers a broader set of features and capabilities.
For more information, see our Nextiva pricing guide.
Standout Features
- Collaboration–chat and calendars: Create unique team channels and 1:1 chats with voicemail sharing with playback, message sorting and search, file sharing, and integrated calendars where teammates can create, sync, and organize events and video meetings
- Video conferencing: Video meetings, accessible on desktop or mobile, host up to 250 participants per meeting but are capped at 45 minutes on all regular plans (uncapped meeting lengths require purchasing the productivity add-on.) In meetings, users can record, chat, share images and files, and manage agendas or to-do lists
- Productivity features: Agents can create contact and call notes to enhance productivity and effectiveness during phone calls. Transcribed visual voicemail, voicemail-to-SMS, and voicemail-to-email ensure that each inbound call reaches an available agent as soon as possible
Nextiva Is A Good Alternative To Phone.com If You Need
- A well-rounded business communication platform: Like Phone.com Nextiva VoIP, SMS, team chat, and video but unlike Phone.com it also includes customer self service and reputation management tools
- Toll-free minutes: Nextiva offers a toll-free or regular local number with each plan, plus between 1,500 and 12,500 monthly toll-free minutes. Phone.com charges extra for toll-free minutes
RingCentral RingEX - Best for Large Enterprises That Require a Secure Solution
RingCentral’s RingEX plan includes messaging, video, and phone–plus fax and SMS texting. RingEX is highly customizable with over 250 app integrations, while Phone.com has an extremely limited list of CRM integrations.
RingEX also boasts a 99.999% uptime and high level of security, featuring E2EE and SSO. In contrast, Phone.com only offers data encryption in transit and at rest–and does not have an uptime SLA guarantee.
RingCentral also offers more advanced features than Phone.com, including multi-level IVR, call queueing, advanced call monitoring, business analytics, and AI-enhanced video meeting features.
Pricing & Plans
RingCentral offers three unified communications plans from $20 to $35 monthly per user if billed annually. Additional numbers and features are available as add-ons.
For more information, see our RingCentral pricing guide.
Standout Features
- Video conferencing: RingCentral’s HD video conferencing, requiring no download, is full of collaboration features. With up to 200 participants, enjoy screen sharing, whiteboards, annotations, breakout rooms, live chat, and recording
- AI meeting features: AI support enhances video meetings with features like post-meeting insights–summaries, topics, highlight reels, keywords, and transcripts. AI generates a live transcript during the meeting and automatically reduces speaker background noise
- Messaging productivity tools: Within 1:1 chats and group channels–create and assign tasks with to-do lists, add external contacts by email, enter a live video huddle anytime, and share or pin messages and files.
RingCentral Is A Good Alternative To Phone.com If You Need:
- Analytics: RingEX analytics are far superior to Phone.com and include real-time interactive reports, adoption analytics, business analytics such as trends, and dozens of customizable templates
- Collaboration: While Phone.com does have some video conferencing capabilities, it can’t compare to RingCentral’s highly secure video platform featuring avatars, closed captioning, and as many team chat rooms as you want
Zoom Phone - Best for Remote Teams Currently Using Zoom Meetings
Zoom Phone is a VoIP solution with voice, SMS, and web chat. As opposed to Phone.com, which includes video meetings in all plans, Zoom Phone does not include video conferencing. However, it does integrate with Zoom Workplace, which offers one of the most innovative and advanced video conferencing platforms in the market. All channels–including video–are housed neatly in Zoom’s agent portal, accessible on mobile or desktop apps.
Zoom Phone also includes some advanced features that Phone.com doesn’t offer, such as call monitoring (listen/whisper/barge) and AI-powered post-call summaries and task extraction.
Pricing & Plans
Zoom Phone offers three pricing plans that vary according to the calling area and how calls are charged. Rates range from $10 to $22.49 per user, per month, and Zoom Phone’s metered plan ($10/user/month) is therefore less expensive than Phone.com’s Basic plan ($12.74/user/month). However, Phone.com’s Basic plan includes 500 minutes while Zoom’s Metered plan does not include minutes.
For more information, check out our Zoom Phone pricing guide.
Standout Features
- Administration: Agent monitoring tools like monitor/whisper/barge/takeover, call logs, call quality dashboards, and call delegation for assistants to make calls for executives
- Routing and queueing: Global call routing with set business hours and follow-the-sun settings, call queues with overflow rules, and unlimited auto-attendant self-service menus to route customers anywhere within the phone network.
- Call controls: Users can park calls, record calls, flip calls between devices, and forward calls to other users
- International business numbers: Zoom offers phone numbers and domestic calling in over 45 countries
Zoom Phone Is A Good Alternative To Phone.com If You Need
- Highly affordable plans with unique pricing options: No other provider offers a $10 plan with advanced features like call monitoring, call recording, and call queues
- Large video meeting capacity: While Phone.com caps video participants at 100, Zoom users can host meetings of up to 300 with the Zoom Workplace add-on, or webinars for thousands with the Zoom Events add-on
Vonage Business - Best for Tech-Savvy SMBs That Need a Custom Solution
Vonage’s unified communications plans include unlimited calling and SMS plus and team messaging. While Phone.com has a video participant limit of 100 in its top-tiered pricing plan, Vonage allows users to host video meetings with up to 200 participants in most plans–all on mobile and desktop apps.
Like Phone.com, Vonage’s mobile app features call controls like queueing, call parking, call hold, caller ID, and call flipping between devices. Unlike Phone.com, Vonage enables developers to create a completely custom solution through APIs, SDKs, integrations, and a flexible pricing structure that allows companies to select which advanced features they need to add on.
Pricing & Plans
Vonage is priced similarly to Phone.com, with plans ranging from $13.99 to $27.99 per user/month. Add-ons include AI-powered virtual assistant, business call recording, and conference bridge.
For more information on Vonage pricing, check out our detailed Vonage pricing guide.
Standout Features
- Vonage meetings: Users can schedule meetings and add them to the calendar right within the Vonage app, join from a team chat room, and escalate to video from SMS. Video meetings include screen sharing, whiteboard with up to 20 participants, waiting rooms, and chat.
- Agent dashboard: The Vonage agent mobile and desktop dashboards host all of a user’s activity and contacts in one home screen. Users can send texts, manage internal and customer-facing messaging conversations, initiate videos, and make softphone calls–within just a few hours of signing up. Simply clicking on a contact’s name pulls up customer information and one-click calling or video meeting.
- Queueing and routing: Set up a multi-level IVR, manage overflowed calls with call queueing, and create ring groups so that agents can share queue and inbound call responsibility
Vonage Is A Good Alternative To Phone.com If You Need
- A global solution: Vonage offers unlimited calling to the US, Canada, and Mexico, plus local phone numbers in area codes from dozens of countries
- A custom solution: Vonage offers more flexibility than Phone.com in its pricing structure, allowing companies to add on advanced features as needed. Developers can also create a completely custom solution using voice, video, and SMS APIs.
Grasshopper - Best for Value-Focused Entrepreneurs and Startups
Like Phone.com, Grasshopper offers a virtual phone system for small businesses, with voice calling, business SMS texting, fax, voicemail, and basic call management features. Grasshopper users can make unlimited calls and send unlimited texts with all Grasshopper plans, while Phone.com only includes texting in its Plus and Pro plans.
Unlike Phone.com, Grasshopper primarily uses your cell provider’s network service to make calls. This decreases the audio quality a bit. However, Grasshopper does offer WiFi and VoIP calling as non-default options.
Pricing & Plans
Grasshopper has a different pricing structure than Phone.com and offers three phone-system plans that range from $14 to $55 monthly per account. Each plan includes the same core features but varies by the number of included phone numbers and extensions.
For more information, check out our review of Grasshopper pricing.
Standout Features
- Simultaneous call handling: Set a chain of fallback numbers, for a call-forwarding sequence when the initial number is busy
- Instant response: An automatic text response for inbound callers who reach a busy or away number
- Incoming call control: Screen and block callers, and set custom business hours with call-handling options
- Phone numbers and extensions: Grasshopper offers local and toll-free numbers from area codes across the US, and each number can host multiple extensions
Grasshopper Is A Good Alternative To Phone.com If You Need
- A simple and easy-to-use phone system: Grasshopper does not offer video conferencing like Phone.com and is instead focused solely on calling and SMS
- Teams that can share phone numbers: Unlike Phone.com, Grasshopper does not charge user fees and is therefore extremely affordable for small-to-medium teams whose users can share phone numbers
GoTo Connect - Best for Large Global Teams
GoTo Connect is a cloud-based phone system uniting VoIP phone, SMS, video meetings, team chat, analytics, and quick setup–in both mobile and desktop apps. GoTo Connect enables companies to host video meetings with up to 250 users in all plans, while Phone.com caps video participants at 10, 25, and 100 depending on the plan.
GoTo Connect is pricier than Phone.com, but includes several advanced features that Phone.com doesn’t have, such as SMS campaigns, live chat, customer surveys, and real-time analytics
All GoTo Connect plans support unlimited VoIP calling to over 50 countries, while Phone.com charges by the minute for international calling and requires companies to pay extra for global numbers.
Pricing & Plans
GoTo Connect is significantly more expensive than Phone.com and offers three unified communications plans from $26 and $80 monthly per user. However, its higher cost is justified by robust features such as advanced collaboration tools, seamless integrations, and strong global connectivity, making it a better choice for larger teams that need comprehensive communication solutions.
For more information, check out our GoTo Connect pricing guide.
Standout Features
- Live AI agent support: Predictive AI uses NLU and predictive analytics to determine customer sentiment during calls and provide agent action recommendations, for improved customer experience and support-team effectiveness
- Call center analytics: Queue Caller Boards monitor call traffic, the Resolved Conversations Board compares each channel’s usage and activity, and the Agent Performance Board displays where most agents spend their time
- Video meetings: Built-in HD-video meetings with up to 250 participants and an uncapped time limit, displaying up to 25 simultaneous webcams. Schedule meetings right within the app and invite users with custom email templates, a one-click join link, or the option to jump in right from chat. Features include wait rooms, video chat, breakout rooms, recording, and live transcription
GoTo Connect Is A Good Alternative to Phone.com If You Need
- International calling: No VoIP competitor can match GoTo’s 50-country unlimited calling area, let alone at $26 monthly per user
- Advanced analytics: GoTo Connect’s real-time analytics include alerts, usage reports, and AI-powered chat analysis and call summaries, none of which are offered by Phone.com
Avaya Cloud Office - Best for Businesses That Need Advanced Security and Analytics
Avaya Cloud Office, Avaya’s cloud-based phone system, includes voice calling with RingCentral’s high-quality phone system, video meetings, and messaging on any device. Like Phone.com, users can make unlimited business calls within the US and Canada and send unlimited SMS, but unlike Phone.com, Avaya includes up to 2500 toll-free minutes from phone numbers in over 100 countries.
While Phone.com is lacking in omnichannel services, Avaya’s workspace unifies an agent’s internal and customer-facing communication, with notifications across all channels, the ability to jump into a meeting directly from a team chat, and one-click calling to any contact or user.
Avaya also includes more integrations than Phone.com, with popular software like 365, Google Workspace, Slack, Salesforce, and more.
Pricing & Plans
Avaya Cloud Office offers three unified communications plans ranging from $20 to $35 monthly per user if billed annually. Per-month pricing ranges from $25 to $40.
For more information, see our Avaya pricing guide.
Standout Features
- Voicemail features: Visual voicemail inbox with voicemail transcription and voicemail to email–all searchable by user or keyword
- Reporting and analytics: Real-time analytics with multichannel call center data and metrics, plus quality of service reports that identify and diagnose service quality issues. Call log reports organize all inbound and outbound calls and faxes
- Monitor, whisper, barge takeover: Admin can listen in on any call, barge and join the call, offer live coaching with whisper, or take over the call entirely
Avaya Cloud Office Is A Good Alternative To Phone.com If You Need
- IVR: Avaya Cloud Office includes multi-level auto attendants in all plans, while Phone.com only offers advanced call routing with the AI Connect add-on
- Voicemail transcription: Avaya includes this feature in all plans while Phone.com only offers transcription in its Plus and Pro plans
Ooma Office - Best for Companies That Do Business in the U.S., Mexico, and Puerto Rico
Ooma Office is a small-business cloud phone system with HD-voice VoIP calling, text messaging, and video conferencing.
Like Phone.com, Ooma includes essential business telephony features like call forwarding, hold music, and call logs, and offers advanced features like call recording as an add-on or as part of higher-tiered plans. Unlike Phone.com, which includes unlimited calling in the U.S. and Canada only, Ooma includes unlimited calling to the U.S., Canada, Mexico, and Puerto Rico.
Pricing & Plans
Ooma Office has in three unified communications pricing plans from $19.95 to $29.95 monthly per user.
For more information, read or review of Ooma Office pricing.
Standout Features:
- Call reports and analytics: Ooma Office reports and analytics display statistics and graphs for a variety of call center KPIs–call volume trends, call metrics by the weekday, call metrics by the hour, and call distribution heatmaps, all viewable over customized timeframes
- Virtual receptionist: Ooma’s customizable auto-attendant system. Give customers multi-level menu options including custom messages and announcements, multiple language options, business hours and after-hours menus, dial-by-name directories, and routing to extensions and ring groups
- Advanced voicemail options: Automatic emails with voicemail audio attachments and voicemail transcription
Ooma Office Is A Good Alternative to Phone.com If You Need
- A voice-only solution: Ooma Office’s Essentials plan provides a reliable mobile-only phone system without any other communication channels
- Calling to Mexico and/or Puerto Rico: Ooma is one of the few providers to include unlimited calling to Mexico and Puerto Rico for all users
Mitel MiVoice Business - Best for Businesses That Need a Private Cloud or On-Premise Solution
Mitel MiVoice is Mitel’s cloud-based business communications app that unites calling, video meetings, and team messaging on desktop and mobile apps. Mitel makes a solid yet basic business VoIP option.
While Phone.com is solely a cloud-based solution, Mitel allows companies to choose from a private cloud, public cloud or on-premise solution. Mitel also offers a number of customizable hardware options, while Phone.com has more limited compatibility.
Pricing & Plans
Mitel does not post pricing information online for Mitel One, so you will have to contact their sales team for a custom quote.
Standout Features
- Video meetings: Launch or schedule a meeting within the Mitel app, hosting up to 100 participants. In-meeting users can share files, chat, and share screens.
- Mobile app: The mobile version of the Mitel app runs on iOS and Android platforms, consolidating all communication channels. From the home screen, users can store favorite contacts, examine missed call details and call logs, and read or respond to messages.
- Messaging and streams: Send 1:1 or group chats, and receive home screen notifications of all activity. Share files, images, and voice messages via chat. Streams are team messaging channels devoted to particular groups or projects, where users can share files, voice notes, location, and chat
Mitel Is A Good Alternative to Phone.com If You Need
- Collaboration features: Mitel combines voice features like call controls with useful collaboration features–video conferencing screen sharing, and file sharing, while Phone.com lacks a team messaging platform
- Ease of Use: The desktop app is easy to use, enabling agents to easily track their interaction history, call customers, and message teammates
Which Phone.com Alternative Should You Choose?
The best Phone.com alternative for your company depends on your team size, your budget, and your intended use cases for your cloud-based phone and collaboration system.
- Best for entrepreneurs: If your team is on a budget and wants a phone-only system without other bells and whistles, Grasshopper, Zoom Phone, and Ooma offer affordable options
- Best for Startups and SMBs: If you’re a small team or startup that still wants to take advantage of a multichannel cloud-based UCaaS system, Dialpad and GoTo Connect would make sense
- Best for enterprises: If you have a large team and want all the features you can get–routing, IVR, AI agent support, and all–Nextiva and RingCentral provide excellent all-inclusive UCaaS solutions and phone systems
