10 Best VoIP Software in 2024

Today's VoIP software provides an all-in-one interface for multiple communication channels including video conferencing, voice calling, SMS text messages, chat messaging, and even online faxing.

It eliminates the need to switch between multiple applications throughout the day, streamlines voice communication, video, and team collaboration tools into a unified application with real-time conversation syncing.

In this post, we’ll cover the benefits of VoIP software, highlight key VoIP features, and outline the 10 best providers to help you narrow your search for the best business communications platform for your team.

Why You Can Trust GetVoIP + Our Research

At GetVoIP, we follow strict editorial guidelines in line with our commitment to bring you unique, independently researched, and unbiased information about SaaS solutions.

Unlike other comparison and review sites, we exclusively research and analyze VoIP, contact center, and team collaboration platforms. This laser focus, combined with years of industry experience and hands-on product testing, informs our expertise and opinions.

We don’t just take providers at their word: we verify their claims by directly contacting customer service and sales representatives, obtaining quotes, creating and setting up our own paid accounts, and conducting a deep analysis of the end-user experience.

To determine which VoIP providers to include on this list, we evaluated each potential platform’s:

• Pricing, value, and scalability
• Included and add-on features+communication channels
• Customer service, network reliability, and system security
• Ease of use, intuitiveness of desktop+mobile interface
• Compatible hardware
• Available third-party integrations and APIs

The 10 Best VoIP Software Platforms

• RingCentral: Best For Remote SMBs
• Nextiva: Best For Small Call Centers Needing Built-In CRM
• Dialpad: Best For High Volume Call Centers Needing AI Automation
• 3CX: Best For Teams Needing A Customizable Open Platform
• 8x8: Best For Hybrid International Teams
• CloudTalk: Best For Outbound Sales Calls
• Grasshopper: Best For Solopreneurs and Micro Businesses
• Avaya: Best For Teams Prioritizing Value For Money
• GoTo Connect: Best For Businesses Needing IVR-Powered Self-Service
• Vonage: Best For Mobile Teams Prioritizing Scalability

RingCentral RingEX

The RingCentral RingEX Business Communications package is an all-in-one Message, Phone, and Video VoIP software for 2-1000+ users.

The unified RingCentral App interface lets users send team chat messages, SMS texts, online faxes, access third-party integrations, and make one-click phone or video calls across devices from any location.

What We Like

• Strong Unified Communications Features: All RingEX plans include HD video conferencing for up to 100 participants for 24 hours with breakout rooms, collaborative note-taking, task management, in-meeting and persistent team chat, live meeting transcription, screen sharing/remote desktop control, and unlimited video recording. All RingEX plans also include AI Meeting Insights with automatic post-meeting summaries, searchable meeting transcripts, highlight reels, and meeting topics with keyword-based clips.
• Excellent Customer Service, Security, and Reliability: All RingEX plans include a 99.999% uptime, 24/7 phone and chat customer support, SSO, and end-to-end encryption for calls, messages, and videos.
• Robust Hardware Options: RingCentral offers some of the most extensive hardware options in the UCaaS/CCaaS space, including Device as a Service (DaaS) subscriptions, BYOD compatibility, Yealink and desk phones and conference phones for purchase, and a softphone app for desktop and mobile devices.

What Needs Improvement

• Live Reports Add-On: While all RingEx plans include basic real-time and historical QoS alerts, live call queue analytics and agent activity monitoring are only available with the “Live Reports” paid add-on for all plans. Users must purchase the add-on to view real-time KPIs like agent status, average talk time/transfer rate, call wait and hold times, current call queue lengths, overall call volume, and SLA monitoring.
• SMS Limitations: Even the most expensive RingEX plan caps monthly text messages at 200/user, and international MMS is not supported on any plan. Though limited group texting is supported, bulk SMS requires the High Volume SMS paid add-on and still costs $0.0085 per inbound/outbound message.
• RingSense AI: RingSense AI for RingEX is still in beta, and interested users must join a waitlist with no guarantee of enrollment. Therefore, features like real-time call notetaking, GenAI interaction search, summaries of recorded calls, and AI-powered unread message recaps are currently unavailable–with no set launch date in sight.

Pricing+Plans

RingCentral pricing for RingEX offers a 14-day free trial and three paid plans from $20-$25+/user/month with annual billing and $30-$40+/user/month with monthly billing.

Additional vanity phone numbers are available for a $30 one-time fee, additional international numbers start at $5.99/user/month, and additional local/toll-free numbers start at $4.99/user/month. RingCentral paid add-ons include RingCentral Webinar ($40+/organizer/month), RingCX AI Contact Center ($65+/user/month), and RingSense for Sales ($60+/user/month). Dedicated pricing for schools/universities is available with RingCentral Education, and volume discounts are available for organizations with 50+ users.

RingCentral is Best For

• Scalability: RingEx is a great choice for businesses looking for a highly scalable solution that allows them to purchase a video conferencing app, a basic business phone system, an omnichannel contact center, an online event platform, and AI-powered sales intelligence tools all from one provider
• Remote Teams: Remote/hybrid teams will get the most out of RingEX’s extensive UC/team collaboration tools, including AI-powered meeting recap features that keep everyone on the same page while reducing the number and length of monthly meetings

Nextiva

Nextiva is a cloud-based business VoIP phone system for 2-100+ users offering voice calling, video conferencing, team collaboration, and faxing within the Nextiva App for desktop or mobile devices. Nextiva is unique in that it also offers advanced native CRM capabilities in addition to third-party CRM integrations. Designed for today’s mobile workforce, Nextiva offers over 45 VoIP features that streamline communication and simplify workflows.

What We Like

• Built-in CRM: Nextiva is known for its native CRM features like real-time call pops with customer experience scores, last interaction data, account value, prior call and contact notes, and customer survey responses–eliminating the need for extensive third-party CRM integrations
• Superior Voice Calling Features: Nextiva plans include unlimited calling in the US/Canada, ring groups, simultaneous ringing, basic call routing, auto attendants, a drag-and-drop IVR call follow design tool, call forwarding, shared voicemail boxes, and up to 12,500 included monthly toll-free minutes.
• Message Pro: Nextiva Message Pro is a shared SMS inbox enabling two-way customer: agent conversations and file sharing. Messages are sent to team inboxes instead of single agents, multiple agents can join a conversation to provide additional assistance, and mix-and-match Message Pro pricing is available.

What Needs Improvement

• Video Meetings: Although all plans include video meeting recording, Nextiva limits video conferences to 45 minutes on its most affordable plan. Its top-tier plan only allows up to 250 participants with just 16 simultaneous video streams. Unlimited meeting lengths are also restricted to the top-tier plan.
• Call Recording: Call recording is restricted to the top-tier plan, the most affordable plan doesn’t include voicemail transcriptions or SMS voicemail notifications, and call recording transcription is not included in any Customer Conversation Suite plans.
• Limited Integrations: Although all Nextiva plans integrate with MS Outlook and Google Contacts, integrations with essential tools like HubSpot, Salesforce, and Zendesk require upgrading to the mid-tier plan–and Microsoft Teams integration is only available on the top-tier plan. Compared to competitors, Nextiva offers a lower number of pre-built third-party integrations.

Pricing+Plans

Nextiva pricing for the Customer Conversation Suite offers four plans from $20-$30/user/month with annual billing and $25-$75/user/month with monthly billing. No free trial is available, but a 30-day money-back guarantee comes with all plans. Paid add-ons include an Intelligent Virtual Agent, pre-built CRM integrations, and real-time performance dashboards.

Nextiva is Best For

• Mobile Teams: The full-featured NextivaONE mobile app includes inbound/outbound calling, contact management tools, call transfer, inbound/outbound SMS messaging, user presence updates, call queue management, and more–making it ideal for fully remote or on-the-go teams.
• Voice-First Call Centers: Although Nextiva facilitates communication via video, SMS/MMS, team messaging, and virtual faxing, all plans include advanced voice calling features that make it best for voice-centric call centers ready to increase FCR and keep call wait times low.

Dialpad

Dialpad is a VoIP software provider that combines business telephony, team messaging, one-click audio conference meetings, and AI-powered customer service into one platform.

Dialpad’s built-in AI capabilities allow for detailed sentiment analysis, agent coaching, transcriptions, automation, and more in real time across multiple devices.

What We Like

• Call Recording: Dialpad offers superior on-demand and automatic call recording with real-time, AI-powered call transcription that automatically displays on agent screens during active calls. Recording features also include active speaker differentiation, sentiment analysis, key moment identification, call summaries, and suggested action items. All recordings are editable, shareable, searchable, downloadable, and time-stamped.
• Advanced Business SMS: Dialpad offers 250 two-way SMS/MMS text messages per month with local and international customers plus unlimited internal texting. Users can forward and favorite text messages, create group messages with up to 25 internal and 10 external participants, enable shared SMS inboxes, and search message history.
• Call Queue Management: Dialpad provides advanced call routing and call queue management features like multi-level auto attendants, unlimited ring groups, custom business hour routing, simultaneous ringing, fixed order/most idle call routing, call flip, and call queues for up to 50 simultaneous customers (300 minutes maximum call queue wait time.) Admins can add custom hold music, enable customer callbacks, and provide real-time call queue wait time updates to on-hold customers.

What Needs Improvement

• Video Meetings: Dialpad video conferencing comes with advanced features like Miro whiteboards, unlimited audio recording, desktop/mobile screen sharing, file sharing/co-editing, in-meeting chat, and always-on video huddle rooms. However, it limits the maximum number of participants to 10 and the maximum meeting duration to five hours–across all plans.
• Learning Curve: Although Dialpad offers superior 24/7 customer support and add-on premium support packages, its AI-powered features and advanced voice calling capabilities mean it has a much higher learning curve than competitors.
• Limited Integrations: Google Workspace is the only integration included on all Dialpad plans. Plus, unlike competitor platforms that boast 300+ pre-built third-party integrations, Dialpad offers just over 50.

Pricing+Plans

Dialpad pricing for the Business Communications offers a 14-day free trial and 3 paid plans from $15-$25+/user/month with annual billing and $27-$35+/user/month with monthly billing. Note that the top-tier Enterprise Plan is entirely quote-based. Popular Dialpad add-ons include additional conference room lines from $15/number/month, online faxing from $10/number/month, additional local numbers from $5/number/month, and additional international or toll-free numbers from $15/number/month.

Dialpad is Best For

• High Volume Call Centers: Dialpad's built-in AI capabilities automate routine business processes, optimize available agents, and provide high-level 24/7 customer self-service. This eliminates the need to hire additional live agents and helps enterprise-level call centers better manage high daily call volumes.
• Teams Needing Advanced Reporting+Analytics: Dialpad offers advanced real-time analytics and QoS reports with customer sentiment monitoring, call logs, interactive heat map call volume trends, call journey monitoring, and custom KPIs

3CX

3CX is an on-premises or hosted PBX communications system offering app-free video conferencing, business SMS, live chat and team chat, voice calling, and social media messaging in a single interface.

What We Like

• Call Routing: 3CX offers numerous call routing options including round-robin, skills-based, first available, shortest talk time, longest idle, priority routing, and least amount of calls answered in the set time period. Call forwarding, ring groups, estimated call wait times, and priority queues are also available.
• Team Collaboration Features: 3CX includes video conferencing for up to 250 participants with features like screen and PDF sharing, a virtual whiteboard, team polling and surveys, chat messaging, file sharing, and YouTube integration.
• Bring Your Own SIP Trunk: 3CX integrates with numerous worldwide SIP Trunk/VoIP providers. It also offers both hosted on on-premise PBX deployment options ideal for teams with extensive security or platform customization needs.

What Needs Improvement

• Customer Support: 3CX is the only provider on this list that charges for customer support–a whopping $75 per support ticket for all users (unless 3CX is purchased from a partner program.) Because it’s an open source solution, it’s not a good fit for businesses that need 24/7 customer support or those that lack an in-house developer team.
• Confusing Pricing: Because pricing varies so much according to your preferred deployment options, business size, and the desired number of simultaneous calls, it’s difficult to evaluate if the provider offers a more competitive value than competitors.
• Limited Analytics: Although 3CX users can add their own reporting tools via integrations or APIs, 3CX has the most limited call reporting/analytics options out of any provider on this list.

Pricing+Plans

3CX pricing has a unique structure, offering 1 free plan (BYO SIP Trunk) and three paid plans from $195/year for up to 20 users to $495+/year for a hosted solution with up to 10 users. Pricing varies according to whether or not you want an on-premise or cloud-based solution, your desired user amount, and the number of available simultaneous calls.

3CX is Best For

• Teams Needing Live Chat+Messaging Tools: All 3CX plans include a a free WordPress plugin for live website chat/click-to-call. 3CX integrates with WhatsApp and Facebook in addition to providing SMS/MMS messaging, making it ideal for teams that don’t need a complete CCaaS solution but do require website chat and social media messaging.
• Teams Preferring Open Source Solutions: Because 3CX is an open platform, users have the flexibility to bring their own SIP trunks, cloud provider, and hardware. 3CX is a great fit for teams needing a highly customizable platform that lets them choose between on-premise or cloud-based hosting while adding industry-specific features.

8x8

8x8 is a business communications platform with unlimited calling, team chat messaging, video conferencing, and communication APIs for those who prefer to completely customize their system through an open-source platform.

What We Like

• Video Conferencing: All 8x8 plans include HD audio and video conferencing for 500 active participants with no meeting time limit. Additional video meeting tools include screen sharing, in-meeting reactions, live streaming to YouTube, virtual backgrounds, breakout rooms, in-meeting polls, and virtual hand raising.
• Universal Messaging: 8x8’s team chat tool is integrated with over 20 chat apps including Slack, Chatter, and more within the “SameRoom” interface, offering streamlined messaging communication.
• Security and Support: All 8x8 plans include SSO, 24/7 customer support, a 99.999% uptime SLA, HIPAA/GDPR compliance, and enterprise-grade security.

What Needs Improvement

• Analytics: The most basic 8x8 UC plan doesn’t include any analytics outside of basic call logs, and the X4 plan includes only basic real-time call center activity monitoring. Users must purchase the quality management and speech analytics add-on package for more extensive historical reporting.
• Limited Third-Party Integrations: As of this writing, 8x8 integrates with only about 40 SaaS solutions–and out-of-the-box CRM integrations are only available on with Contact Center plans
• Call Monitoring: The most affordable 8x8 UC plan (X2) doesn’t include call barge, call monitor, or whisper–meaning supervisors cannot provide real-time support to agents

Pricing+Plans

8x8 pricing offers only two quote-based Unified Communications Plans, making it difficult to estimate overall value. Users can upgrade to one of the three 8x8 Contact Center Plans or choose from paid add-ons like cold media storage, quality management, and speech analytics (pricing unlisted.)

8x8 is Best For

• Global Businesses: 8x8 is one of the only providers on this list to offer extensive international calling features, making it the obvious choice for global businesses. 8x8 users can enjoy unlimited calling in 14 countries, phone number support in 100+ countries, and number porting within 40 countries.
• Mix-and-Match Pricing: 8x8 allows mix-and-match pricing for all UC and contact center plans, offering competitive cost savings by helping you avoid paying for features or user seats you don’t need.

CloudTalk

CloudTalk is a cloud-based call center software that primarily focuses on voice communication (note that native video calling features are not available.) Tailored inbound and outbound dialer solutions are available to sales agents and customer support.

What We Like

• AI Conversation Intelligence: AI add-on with key topic analysis across 100% of interactions, automatic post-call summaries and tags, customer sentiment analysis, call transcription, talk/listen ratio analysis, call scoring, and keyword monitoring.
• Resolved Call Smart Detection: Smart Detection shows the most recent missed calls and filters them according to Resolved (called back) and Unresolved (still needing callback) status
• Preferred Agent Routing: Assigns a preferred agent per client, to ensure that the caller is always connected to that agent. Allows for a higher level of personalization, increases customer loyalty, and prevents overworking agents. Clients can also be assigned to specific groups/departments, not just individuals, for skills-based routing.

What Needs Improvement

• Team Collaboration Tools: CloudTalk does not include any native video conferencing, team chat messaging, or collaboration features–meaning users will need to purchase and integrate additional UC platforms into CloudTalk
• Add-ons: Some essential features, like smart routing, speech-to-text and CSAT monitoring are only available as a paid add-on across all plans, and pricing is not publicly listed.
• Security and Network Reliability: An SLA-guaranteed uptime and SSO are available only on the quote-based Custom plan. Phone support is limited to the top-tier plans–all other users can only receive customer support via email and the on-demand help center.

Pricing+Plans

CloudTalk pricing offers a two-week free trial and 4 paid plans from $25-$50/user/month when billed annually and $34-$69/user/month with monthly billing (the top-tier Custom plan is quote-based.) The AI Conversation Intelligence add-on is available for $19/agent/month.

CloudTalk is Best For

• Outbound Sales Teams: CloudTalk includes extensive sales features including campaign management and call scripting tools, real-time campaign monitoring, deep CRM integrations, an outbound power dialer, voicemail drop, and WhatsApp outbound messages. Its Smart Dialer tool scans websites, CRM tools, and integrated HelpDesk solutions to immediately add phone numbers to outbound call queues. All these features make CloudTalk an excellent solution for outbound sales call centers needing to increase lead list penetration and conversions.
• Global Businesses: CloudTalk offers local business phone numbers in over 160 countries, international SMS, and competitive international calling rates, making it a good fit for global businesses with a large international clientele.

Grasshopper

Grasshopper is a business phone system mainly designed for small businesses or solopreneurs. Though standard calling features are somewhat limited compared to the other VoIP service providers here, Grasshopper has communication add-ons ideal for scalable solutions.

What We Like

• SMS Business Texting: Grasshopper users can send/receive unlimited text, video, and photo messages, individual and group texting, The “Instant Response” feature automatically lets new callers know their call has been received.
• Ruby Virtual Receptionist: A paid Grasshopper add-on that connects customers to live remote receptionists when in-house agents are not available, increasing first call resolution rates.
• Voicemail: Grasshopper includes a separate voice mailbox per extension, unlimited message storage for 30 days, and automatic voicemail transcription with transcription forwarding to up to 15 email addresses.

What Needs Improvement

• Expensive Plans: Grasshopper provides little overall value for money–especially when compared to other providers on this list. The most expensive plan costs $55/month and lacks team collaboration tools, video calling, real-time analytics, and AI-powered automation. Grasshopper also charges additional registration fees for business text messaging and voice calling to further pad costs.
• No Hardware Support: Grasshopper is not compatible with existing hardware or desk phones.
• Call Recording: Grasshopper is the only provider on this list that does not offer call recording capabilities–even as a paid add-on.

Pricing+Plans

Grasshopper pricing is known for its unique structure, offering a total of three paid plans from $14-$55/month with annual billing and $18-$70/month with monthly billing. All plans include most of the same features, but each plan offers a preset amount of business phone numbers, users, and extensions. Unlimited users and extensions are included in the top-tier plan.

Grasshopper is Best For

• Solopreneurs: Grasshopper is best for solopreneurs or micro-businesses of under 5 employees who need an established business phone number with basic VoIP features. Grasshopper users don’t need a complete business phone system. Instead, they need a VoIP number to appear more professional and to avoid giving out their personal phone numbers.
• Teams Wanting Flexible Pricing: Grasshopper provides flexible pricing options that let users purchase plans according to the number of included users, telephone numbers, and user extensions–not by available features.

Avaya

Avaya Cloud Office is a unified communications solution with SMS and MMS messaging, VoIP voice calling, video conferencing, and instant messaging.

This all-in-one cloud communications tool allows for constant team collaboration, a high level of employee flexibility, and a cohesive digital workspace.

What We Like

• Unlimited Audio Conferencing: All Avaya plans include unlimited audio conference calls with up to 1,000 participants, and each user gets their own access and host meeting code.
• Avaya Spaces Collaboration App: Collaboration solution offering video, chat messaging, audio conferencing, and file sharing, storage, and editing in one unified workspace for up to 1,000 users. Also includes task management, activity stream notifications, screen sharing, and the ability to see up to 61 meeting participants at once
• Visual Voicemail: Users can access transcriptions or MP3 files of voice messages from their email inbox, desk or mobile phone, desktop computer, or Avaya account

What Needs Improvement

• No SLA Uptime: As of this writing, Avaya does not offer a guaranteed minimum uptime for its Cloud Office product. Additionally, device status alerts and reports are restricted to the most expensive plan.
• Integrations: Although integrations with essential software like Slack, Microsoft 265, and GSuite are available on all plans, advanced CRM and helpdesk software integrations are limited to the most expensive plans.
• Real-Time Analytics: While real-time reporting is included in Avaya’s middle and top-tier plans, analytics are limited to QoS reports and don’t include real-time call queue updates, SLA alerts, or call volume analysis.

Pricing+Plans

Avaya pricing for Cloud Office offers three paid plans from $20-$25/user/month with annual billing and $24-$40/user/month with monthly billing. Popular add-ons include additional local, toll-free, or vanity numbers (from $4.99/number/month), additional toll-free international numbers ($25 one-time fee+$14.99/number/month), and additional international numbers (from $5.99/number/month.)

Avaya is Best For

• Value For Money: All Avaya plans include HD voice and video, extensive third-party integrations, on-demand call recording, business SMS, 1,000 toll-free monthly minutes, and unlimited US/Canada calling. Many of these features are only included on more expensive competitor plans, but are available from Avaya for just $25/user/month.
• Remote Team Collaboration: All Avaya plans include extensive team collaboration tools, including team chat messaging with built-in file sharing and editing integrations, native document sharing/co-editing, video conferencing for up to 100 participants (24-hour meeting duration), screen sharing, and unlimited audio conferencing.

GoTo Connect

GoTo Connect is a unified meeting, cloud PBX phone, and chat communications solution accessible from anywhere, on any device (in fact, it’s compatible with over 180 desk phones.)

Each user has their own phone number, plans offer unlimited extensions, and admins can create their own customized call flow and set ring strategies via the user-friendly drag-and-drop interface.

What We Like

• Visual Dial Plan Editor: A drag-and-drop call flow/path editor that allows admins to instantly adjust call routing strategies, automation, IVR menus, and even the number of seconds before a call is transferred
• Supervisor Real-Time View: Call monitoring with reports on current call queues, agent activity, and ability to silently monitor, access call whisper, or use call barge
• Caller Hold Time Reporting: Agents are automatically informed of the amount of time a caller has been on hold before the conversation begins, or to ensure that longest hold times are assisted first

What Needs Improvement

• Transparent Pricing: GoTo Connect no longer provides any pricing information directly on its website, making it difficult to ascertain value for money compared to competitors. While their website claims discounts are available for businesses with a higher user volume, they require customers to provide extensive information (and call in directly) to get any information about pricing.
• Third-Party Integrations: With just above 30 pre-built integrations, GoTo Connect does not offer the same level of third-party integrations as other competitors on this list. The provider over-focuses on niche, industry-specific integrations instead of popular tools like Asana or Zoom.
• Limited Scalability: GoTo Connect is a part of the GoTo software ecosystem, and therefore offers limited scalability on its call center plans. Instead of offering phone system pricing tiers, the pricing structure is designed to “encourage” users to purchase additional GoTo products or upgrade to a complete omnichannel CCaaS solution–meaning smaller companies will be paying for many features they don’t need.

Pricing+Plans

GoTo Connect pricing offers four quote-based plans (although really, only two of them are genuine VoIP phone systems–the other two are omnichannel contact center platforms.)

GoTo Connect is Best For

• International Businesses: GoTo Connect is another platform that’s ideal for global businesses, as it offers free international calling in 52 countries. However, be aware that as of this writing, GoTo Connect does not offer international SMS.
• Business Prioritizing IVR Self-Service: GoTo Connect is an ideal solution for call centers that want to provide 24/7/265 customer self-service via IVR. All GoTo Connect plans include smart call routing, unlimited ring groups, unlimited custom dial plans, and unlimited auto attendants. Call queues with custom business hours and advanced call routing strategies are also available.

Vonage

Vonage is a cloud-based business communications system with voice calling, SMS, online faxing, video calling, and team chat messaging.

What We Like

• Company Summary: Vonage’s Company Summary feature compares up to 18 months of data on metrics like call duration, activity by agent, extension, ring group, the total number of calls, percentage of calls that were unanswered/went to voicemail, information on the most and least active groups, and call logs.
• International Calling: Vonage Global Calling plans provide bundled monthly international calling minutes in 85 countries for one fixed price, offering tremendous cost savings. If additional international minutes are needed, users can purchase additional minute bundles or be charged per minute.
• Call Announce: Vonage’s warm transfer tool that plays audible messages to agents before they take the call, announcing information like the reason for the call, related call tags, basic customer support history, and more

What Needs Improvement

• Expensive Add-Ons: Vonage doesn’t necessarily provide the best value, given that many essential features (including call queues and call recording) are only available via paid add-ons.
• Video Conferencing: Vonage video meetings are not included in the Mobile plan, nor are any team chat messaging capabilities. Although video conferencing capabilities are included in more expensive plans, Vonage has a maximum participant limit of 200 and only stores up to 15 hours of meeting recordings.
• Customer Support: Although Vonage offers 24/7 customer service and a 99.999% uptime guarantee, many customers complain support is difficult to reach and slow to respond.

Pricing+Plans

Vonage Business Communications pricing offers three paid plans from $13.99-$27.99/line/month when paid annually and $19.99-$39.99/line/month when paid annually. VBC offers 18 paid add-on features, including call recording ($49.99/month), a shared Business Inbox ($9.99/month), toll-free numbers ($39.99/month), online faxing ($14.99/month), call queues, and an AI virtual assistant.

Vonage is Best For

• Mobile Teams: Vonage offers a plan specifically for mobile-first users, including unlimited local calling, SMS/MMS, a virtual receptionist, virtual voicemail/voicemail-to-email, and access to the admin portal.
• Scalability: Although Vonage add-ons can get expensive, their pricing structure provides an unparalleled level of scalability that lets admins add on individual features as needed instead of upgrading to a higher-tier plan

FAQs

Below, we’ve answered some of the most common VoIP software FAQs.

For more details about top VoIP software pricing, plans, features, and user experience, check out our detailed guide of the best business VoIP providers.