Jump to ↓

International VoIP calling is essential for businesses serving customers in multiple locations. It helps reduce call costs, offers mobility and flexibility, advanced call management features, and integrations with other business tools.

This article will overview the best VoIP providers and UCaaS platforms for international calling, including their pricing, features, how to make international calls with VoIP, and how to choose the best provider.

 

Pricing Overview for International VoIP Calling

Provider VoIP Service Starting Price Unlimited Calling Area
RingCentral $20 monthly per user US and Canada
Ooma $20 monthly per user US, Canada, and Mexico
Dialpad $15 monthly per user US and Canada
8x8 $15 monthly per user Up to 48 countries
Vonage $20 monthly per user US, Canada, and Mexico
Grasshopper $14 monthly per account US and Canada
Intermedia $26 monthly per user US and Canada
GoTo Connect $27 monthly per user Over 50 countries
Zoom Phone $10 monthly per user US and Canada, or domestic in another country

 

Best VoIP Providers for International Calling

 

RingCentral

RingCentral MVP is RingCentral’s cloud phone system and UCaaS platform, bundling VoIP calling (voice over internet protocol), SMS, team chat, and video meetings with 200 participants. It includes advanced collaboration features like file sharing and storage, whiteboards, screen sharing, and more. The platform includes IVR but does not support call queueing or ring groups.

The phone system includes a local or toll-free virtual number, and RingCentral offers local phone numbers around the world and the option to port in your pre-existing numbers. RingCentral plans support unlimited calling within the US.

 

Pricing

  • 3 pricing plans: $20, $25, and 35 monthly per user
  • Unlimited calling area: US and Canada
  • Per-minute international rates:
    • $0.039 to China
    • $0.039 to UK
    • $0.042 to India
    • $0.044 to Australia
    • Up to $0.44 elsewhere

 

Standout Features

  • Real-time analytics: Usage, activity, and queue metrics and KPIs like calls made, total and average call time, customer satisfaction score, channel usage, and more–sortable by agent and historical time period
  • Call center monitoring: Supervisors can listen in on phone calls, whisper privately to agents, barge into the call, or take it over
  • Multi-level auto attendant: A self-service phone menu that routes customers to submenus, announcements, or users within the company
  • Advanced voicemail: Voicemail transcription, plus voicemail-to-email and voicemail-to-text forwarding

 

Who is RingCentral Best For?

RingCentral is best for US-based companies seeking collaborative features built into their phone system. While RingCentral offers advanced collaboration features like file-sharing and whiteboards, they do not offer unlimited calling outside of North America–as some competitors do.

 

Why We Picked Them

We picked RingCentral because they offer strong collaboration features and multiple communication channels within an easy-to-use business communications app.

 

Ooma

Ooma Office is Ooma’s small-business VoIP phone system and unified communications platform with voice, SMS, and video conferencing. Their cloud-based phone service includes routing tools, queuing, over 50 standard calling features, recording, analytics, and integrations with popular third-party apps.

Ooma offers local and toll-free phone numbers throughout the US, plus number porting. Their Ooma Office business phone plans include unlimited calling within the US, Canada, and Mexico, with additional per-minute rates to call anywhere else in the world.

Ooma Office

 

Pricing

  • 3 pricing plans: $19.95, $24.95, and $29.95 monthly per user
  • Unlimited calling area: US, Mexico, and Canada
  • Per-minute international rates:
    • $0.029 to China
    • $0.032 to UK
    • $0.033 to India
    • $0.044 to Australia
    • Up to $0.20 elsewhere

 

Standout Features

  • Virtual receptionist: Design a self-service, multi-level routing menu that directs customers to various users and messages within your phone system. Create your IVR menu in multiple languages
  • Call recording: Automatic or on-demand
  • Voicemail transcription: Voicemail audio and transcription are forwarded to the user’s email
  • Call queueing and analytics: Organize agents into queue groups, with live queue statistics such as average wait time and the number of online agents

 

Who is Ooma Best For?

Ooma is best for companies seeking phone and SMS only, especially those that call mostly within the US, Canada, and Mexico. Ooma video conferencing lacks collaboration features, and they don’t offer team chat.

 

Why We Picked Them

Ooma offers HD voice call quality around the world, with an unlimited calling network spanning 3 countries. Further, their phone system includes a well-rounded suite of basic features, including some multichannel and collaboration capabilities.

 

Dialpad

Dialpad offers a virtual phone system and UCaaS platform with VoIP calling, SMS texting, team chat, and video conferencing with up to 10 participants. Dialpad offers collaborative features like file sharing, advanced AI support, and routing tools like auto attendants, ring groups, and hold queues.

Dialpad offers local and toll-free numbers in over 70 countries, including one phone number with each plan. Dialpad pricing plans include unlimited calling within the US and Canada, charging per-minute rates for international calls outside this area.\Dialpad Realtime AI Coaching

 

Pricing

  • 3 pricing plans: $15 and $25 monthly per user, with a custom rate for the Enterprise plan
  • Unlimited calling area: US, Canada, and Puerto Rico
  • Per-minute international rates:
    • $0.03 to China
    • $0.032 to UK
    • $0.05 to India
    • $0.03 to Australia
    • Up to $0.75 elsewhere

 

Standout Features

  • Routing and queueing: Multi-level auto attendants, ring groups, and hold queues
  • Post-call summaries: AI-generated post-call summaries with call recording, transcription, highlights, and action items
  • Live speech coaching: AI analyzes live call transcripts to offer agent feedback on skills like pace, word choice, tone, and customer satisfaction
  • Real-time analytics: Agent and queue statistics and KPIs such as total and average talk time, calls in queue, customer satisfaction score, and more

 

Who is Dialpad Best For?

Dialpad is best for small US-based companies prioritizing team collaboration and AI-enhanced agent support. While Dialpad’s unlimited-calling area is smaller than alternatives, and its video meetings support far fewer participants than average, the platform uniquely offers live speech transcription and AI coaching.

 

Why We Picked Them

Dialpap’s automated and AI offerings provide unique features that no alternative phone system can match.

 

8x8

8x8’s X Series is a UCaaS platform and business phone system with multiple communication channels: VoIP calling, SMS texting, team chat, and video conferencing.

8x8’s unlimited international area outmatches nearly every competitor. Their budget-priced Express plan, for small businesses, offers unlimited domestic calling in the country of your license. The X2 plan offers unlimited calling in 14 countries, while the X4 plan offers unlimited calling to 48 countries. 8x8 offers virtual, direct inward dial (DID) business phone numbers in over 100 countries.

The cloud PBX phone system includes routing and call management features like multi-level auto attendants, ring groups, call queues, routing rules, and call monitoring tools. Higher-tier plans include call recording, voicemail transcription, and real-time call center analytics.

8x8 Agent Workspace

 

Pricing

  • 2 pricing plans: $24 and $44 monthly per user
  • Unlimited calling area: Up to 48 countries including the UK, Spain, Italy, and Australia
  • Per-minute international rates:
    • Free to UK and Australia (on X2 plan)
    • Free to China and India (on X4 plan)
    • Up to $0.60 per minute to countries outside unlimited area

 

Standout Features

  • Conversation IQ: Live, AI-supported speech analytics offering conversation insights and transcription. IQ identifies spoken keywords, topics, conversation trends, and sentiment. After each conversation, examine a visual display with volume, separate audio tracks, and a searchable transcript.
  • Call queues: Organize agents into queues for shared call responsibility and call hold, with a shared voicemail inbox and custom ring style.
  • Call monitoring: Supervisors can listen in on conversations, “whisper” private guidance to on-call agents, “barge” into the call to participate, or take over the call completely
  • Multi-level auto attendant

 

Who is 8x8 Best For?

8x8’s X2 and X4 plans work well for companies with high international call volumes, as those plans support 14-country and 48-country free-calling areas, respectively. Between them, the better fit for your company depends on where you call most frequently, and if those countries are covered under the X2’s 14 countries or the X4’s 48 countries.

 

Why We Picked Them

When it comes to international VoIP solutions, 8x8 offers everything a company needs: multiple communication channels, internal collaboration options, analytics, routing, and a wide international domain for unlimited calling.

 

Vonage

Vonage Business Communications (VBC) is a unified communications platform and business phone system with VoIP calling, SMS texting, unlimited team messaging, and video conferencing with up to 100 users.

VBC offers local and toll-free virtual phone numbers in over 96 countries, for you to establish a company identity anywhere in the world. Vonage’s pricing plans offer unlimited calling within North America, plus flexible international calling with pay-per-minute or global calling plans. VBC global calling plans offer monthly bundles of prepaid minutes, priced by amount and country tier.

Vonage key features

 

Pricing

  • 3 pricing plans: $19.99, $29.99, and $39.99 monthly per user
  • Unlimited calling area: US, Mexico, and Canada
  • Added international calling plans: Flexible minute bundles priced by amount and two country tiers
  • Per-minute international rates:
    • $0.03 to China
    • $0.02 to UK
    • $0.02 to India
    • $0.03 to Australia
    • up to $0.45 elsewhere

 

Standout Features

  • Business inbox: Message customers across channels–SMS, MMS, and Facebook Messenger–organizing all messages in one inbox
  • Call park: An active agent can park a call communally, where any other agent can retrieve it
  • Multi-level IVR
  • Call queues

 

Who is Vonage Best For?

Vonage is best for US-based teams that consistently call outside the US, but without enough volume to warrant a built-in international calling plan like competitors offer.

 

Why We Picked Them

Vonage’s global calling plans offer unique flexibility for companies with small-but-consistent international calling needs. They offer the best per-minute international calling rates on our list.

 

Grasshopper

Grasshopper is a cloud-based phone system with VoIP calling and SMS texting. It includes basic call management features like call forwarding, voicemail transcription, call transfers, custom greetings, and instant text response.

Grasshopper plans include unlimited calling and texting within the US and Canada, plus metered international calling around the world. They offer local, toll-free, and vanity phone numbers in area codes throughout the US, plus the option to port in your pre-existing numbers.

Grasshopper app

 

Pricing

Grasshopper’s pricing structure is unique in that each plan is charged by the account–rather than by the user–and each account includes a bundle of phone numbers and extensions.

  • 4 whole-account pricing plans
    • True Solo: $14 monthly for 1 user, 1 phone number, and 1 extension
    • Solo: $28 monthly for unlimited users, 1 phone number, and 3 extensions
    • Partner: $46 monthly for unlimited users, 3 phone numbers, and 6 extensions
    • Small Business: $80 monthly for unlimited users, 5 phone numbers, and unlimited extensions
  • Unlimited calling area: US and Canada
  • Per-minute international rates:
    • $0.02 to China
    • $0.04 to UK
    • $0.43 to India
    • $0.10 to Australia
    • Up to $0.95 elsewhere

 

Standout Features

  • Voicemail transcription: Automatically transcribe voicemails to text, accessing them via the Grasshopper desktop and mobile app or forwarding them to email
  • Simultaneous call handling: A forwarding system for calls that reach a busy signal, so customers always reach an available agent
  • Custom Greetings: Record custom greetings and announcements, which play for inbound callers who reach a particular number
  • Automated SMS instant response

 

Who is Grasshopper Best For?

Grasshopper is best for US-based small businesses seeking a basic phone system. Their pricing structure offers budget deals for companies who plan to share 5 or fewer phone numbers among 6-20 users.

Users may be disappointed that Grasshopper lacks key routing features and communication channels, like IVR and team chat.

 

Why We Picked Them

Grasshopper offers an easy-to-use virtual phone system, basic phone features, and small-business-friendly pricing structures that potentially work out to under $10 monthly per user.

But companies making frequent international calls should consider an alternative because Grasshopper does not offer a large unlimited calling area.

 

Intermedia

Intermedia Unite is a virtual business phone system and UCaaS platform bundling VoIP calling, SMS texting, team messaging, and HD video meetings. All Intermedia plans include routing features, call recording, file sharing, in-meeting collaboration features, call center monitoring tools, and analytics.

Intermedia offers toll-free and local virtual phone numbers throughout the United States, plus the option to port pre-existing numbers. All Intermedia plans include unlimited calling within the United States, plus per-minute international calling services.

Intermedia Unite Chat

 

Pricing

Each Intermedia plan includes a free VoIP desk phone.

  • 2 pricing plans: $27.99 and $32.99 monthly per user
  • Unlimited calling area: US and Canada
  • Per-minute international rates:
    • $0.042 to China
    • $0.07 to UK
    • $0.02 to India
    • $0.03 to Australia
    • Up to $0.81 elsewhere

 

Standout Features

  • Supervisor analytics: Access real-time and historical multichannel contact center analytics, including agent performance and queue performance KPIs like first call resolution, talk time intervals, daily transfers, total and average call time, and more.
  • Call recording
  • Multi-level IVR
  • Ring groups

 

Who is Intermedia Best For?

Intermedia is best for US-based companies that want both UCaaS and contact-center functionality from their VoIP phone system.

 

Why We Picked Them

While Intermedia’s plans are some of the priciest on this list, they offer advanced collaboration features, high-level analytics, multiple communication channels, and strong integrations with popular applications.

 

GoTo Connect

GoTo Connect is GoTo’s virtual phone system and business communications platform, uniting VoIP calling, SMS, team chat, and video conferencing with up to 250 participants. The phone system includes routing features, call queues, recording, and real-time analytics. The Premium plan includes contact center features like call monitoring and traffic analytics.

GoTo Connect’s Basic plan charges a metered, per-minute rate for all calls. However, the Standard and Premium plans support unlimited calling to over 50 countries–a much wider unlimited calling area than most competitors offer.

Purchase local and toll-free virtual phone numbers within the United States, or port in your pre-existing numbers.

GoTo Connect messaging

 

Pricing

  • 2 pricing plans: $27 and $32 monthly per user
  • Unlimited calling area: Up to 50 countries on the Standard plan
  • Per-minute international rates:
    • Free to China
    • Free to UK
    • Free to India
    • Free to Australia
    • Up to $0.50 elsewhere

 

Standout Features

  • Advanced routing and queueing: Ring groups, call queues, and smart call routing for intentional and customized ring order
  • Voicemail features: Visual voicemail, voicemail-to-email
  • Call analytics: Real-time and historical analytics about agent and queue performance. KPIs include talk time, hold time, channel usage and activity, customer satisfaction score, and more.
  • Multi-level IVR
  • Call recording

 

Who is GoTo Connect Best For?

GoTo Connect is best for US-based teams with high international call volumes. With the broadest unlimited-calling area of any service provider on this list, GoTo Connect offers a strong international phone system.

 

Why We Picked Them

We picked GoTo Connect because their free calling area includes over 50 countries, even on their Standard plan for $29 a month–a great deal for companies making frequent calls overseas.

 

Zoom Phone

Zoom Phone is Zoom’s cloud-based phone system with VoIP calling, SMS, and team chat. With call distribution, IVR menus, monitoring tools, recording, and analytics, Zoom Phone is a complete virtual phone system, sold on its own or as part of Zoom’s UCaaS platform, Zoom One.

Each Zoom Phone plan includes a virtual DID phone number in your billing country, and Zoom offers local numbers in over 45 countries. While Zoom Phone offers flexible domestic calling options around the world, they only offer unlimited international calling via add-on.

Zoom Phone

Pricing

Zoom offers several different styles of pricing plans: a metered plan, an unlimited domestic plan in the US and Canada, domestic plans based outside North America, and an add-on for unlimited calling within 19 countries.

  • US & Canada Metered ($10 monthly per user): Pay-as-you-go calling everywhere, with a US- or Canada-based number
  • US & Canada Unlimited ($15 monthly per user): Unlimited calling within the US and Canada, pay-per-minute elsewhere
  • Pro Global Select ($20 monthly per user): Domestic calling in one of 40+ countries
  • International Calling Add-on (starting at $10 monthly per user): Unlimited calling to 19 countries

 

Standout Features

  • Automatic call distribution (ACD) groups and queueing: Create agent groups that share inbound call responsibility, with custom ring style and hold queues that organize waiting callers.
  • Call monitoring: Whisper, barge, and takeover
  • Call handoff: Agents can switch devices seamlessly without disrupting a live call
  • Multi-level IVR
  • Call recording

 

Who is Zoom Phone Best For?

Zoom Phone is best for companies that have separate locations internationally, each making a majority of their calls domestically in their respective countries. Zoom’s Pro Global Select plan offers great-value domestic calling options outside the US.

Users who make frequent domestic and international calls should purchase a domestic plan plus the international calling add-on.

 

Why We Picked Them

We picked Zoom Phone because they offer a complete phone system and unique domestic calling options around the world.

 

How to Make International Calls with VoIP

To call a landline, mobile phone, or VoIP number internationally, use the following process:

  1. Dial your country’s exit code: In the US and Canada, this is + (plus sign) or 011. Most other countries use 00 as the exit code
  2. Dial the destination’s country code: If calling a US or Canada number, the country code is 1. Other countries have their own code, listed here.
  3. Dial the recipient’s area code: Part of the phone’s 10-digit number, the area code changes by city or region
  4. Dial the recipient’s 7-digit number
Example Call Exit Code Country Code Area Code 7-Digit Number
US to London, UK 011 (US) 00 (United Kingdom) 020 (London) 315-8783
India to Panama City, Panama 00 (India) 507 (Panama) 850 (Panama City) 547-6589

 

How to Choose a Provider for International VoIP Calls

The best provider for international VoIP calls depends on your company’s business needs. Some of the providers listed above emphasize collaborative UCaaS features like video-conferencing, file-sharing, and team chat, while others emphasize routing features or a wide unlimited calling area.

When picking a provider, consider the following:

  • Unlimited calling area: Some providers only offer unlimited calling within the United States and Canada. Some include Mexico, while some offer international calling options in over 50 countries. Consider where you call, and how often, to evaluate how large of an unlimited area you need.
  • Phone number offerings: Some of the above providers only offer business phone numbers from area codes within the US, while some provide international numbers. If you want to establish an overseas presence, consider a provider that offers virtual phone numbers in your desired country.
  • Routing and queuing features: Some of the providers listed above offer diverse routing and queueing features–IVR, hold queues, ring groups, and custom ring styles–that transform your phone system into a call center. Alternatively, some providers don’t offer any of these features. Consider your inbound call volume to determine if you want advanced routing features.
  • Channel offerings: Consider your team’s internal collaboration needs to decide if you want a phone system that offers team chat and video conferencing. Even further, determine if you want to prioritize advanced collaborative features, like whiteboards and file sharing.