The Best CallHippo Alternatives + What Makes Them Better

CallHippo is a virtual phone system that streamlines VoIP voice calling, SMS and MMS text messaging, workflow automation, performance management, and AI-powered analytics into a single scalable platform. CallHippo is known for  its outbound auto dialer, voice broadcasting feature, and advanced call management features like smart DID routing and call queueing.

However, CallHippo’s lack of video calling and team collaboration tools–alongside its confusing pricing structure–mean many businesses seek CallHippo alternatives.

In this post, we review and compare popular CallHippo alternatives like Grasshopper, 8x8, Aircall, RingCentral, and Ooma Office. We cover why each platform is a good CallHiippo alternative, available pricing and plans, top features, ideal user base, and more.

The Best CallHippo Alternatives: An Overview

The below table is a quick overview of the top CallHippo alternatives, outlining each provider’s pricing and plans, best features, and ideal user base.

Why Look For A CallHippo Alternative?

CallHippo is an advanced business phone system and call center platform offering unlimited calling in the United States and Canada, integration with over 90 third-party platforms, and AI add-ons like voicebots and automated call summaries. It’s an excellent option for SMBs looking to optimize the call routing process, improve agent performance with in-call coaching and scorecards, and leverage predictive and power dialers to increase conversions.

That said, CallHippo has a few shortcomings, which include:

• Lack of Unified Communications: CallHippo lacks essential team collaboration and UC tools like video conferencing, team chat, whiteboards, file co-editing, and more
• Included Features: Standard features, including warm and blind call transfer, call barge and whisper, call tagging, custom caller ID, and call monitoring are all restricted to the most expensive plan–which costs $40/user/month
• “Free” Plan: CallHippo claims to offer a free plan with text messaging, call groups, and voicemail. However, unlike free VoIP phone number providers such as Google Voice, CallHippo requires free plan users to purchase a phone number
• Confusing Pricing Structure: CallHippo offers a business phone system product, a call center product, a predictive dialer add-on, and the option to upgrade to an omnichannel contact center. There seems to be no difference between the business phone and call center plans, and it’s difficult to tell which features are included in each plan
• Limited Customer Support: Phone support is only available on the most expensive CallHippo plan, and information about support hours across phone, chat, and email is unavailable

How We Evaluated CallHippo Alternatives

We used the following criteria to select and compare the CallHippo alternatives in this post:

• Pricing and Plans: We evaluated each provider’s available pricing and plans, looking at affordability, overall value, any free plans, and more
• Included Features: We looked at the features included in each plan, paying close attention to available communication channels, team collaboration tools, and automated call management capabilities
• Scalability: We evaluated each platform’s overall scalability, checking bundled plans, individual add-ons, and the availability of additional products like video conferencing or contact center solutions
• Analytics and Reporting: We reviewed available real-time and historical reporting tools and KPIs. We also looked for AI-powered speech and text analytics like intent and sentiment monitoring
• Third-Party Integrations:  We studied available third-party integrations with CRM, helpdesk, and marketing tools; as well as available APIs for further customization
• Security and Customer Support: We looked at each provider’s included security features and compliance certifications (HIPAA, SSO, PCI, etc.) We also reviewed available customer support hours, channels, response/resolution times, and priority support upgrades
• Ease of Use: We evaluated the intuitiveness of each provider’s desktop and mobile applications, the complexity of the installation and setup process, and estimated onboarding time

The Best CallHippo Alternatives

• Grasshopper: Best for small teams needing multiple business phone numbers and basic voice calling
• 8x8: Best for global hybrid teams needing unlimited international calling and high-capacity video meetings
• Aircall: Best for growing teams needing agent coaching tools and AI-powered analytics
• RingCentral RingEX: Medium-sized teams needing an all-in-one UCaaS solution with AI-powered voice calling
• Ooma Office: Best for in-office sales teams needing auto dialers and competitive toll-free calling rates

Grasshopper

Grasshopper is a basic VoIP number app offering local, toll-free, and vanity numbers with unlimited domestic calling and text messaging. It is much more user-friendly than CallHippo and offers more individual feature add-ons.

That said, unlike CallHippo, Grasshopper does not offer any third-party integrations. While Grasshopper does provide call forwarding, call greetings, and call transfer, it lacks advanced call management tools offered by CallHippo. For example, Grasshopper doesn’t have skills-based call routing, call recording, AI-powered features, multi-level IVR, automated callbacks, or call queues.

While CallHippo is a good fit for smaller teams (5-10 agents) looking to automate routine workflows and optimize call flow management, Grasshopper is not meant to handle high inbound call volumes and complex customer self-service requests.

What Makes Grasshopper A Good CallHipppo Alternative?

Grasshopper is a good CallHippo alternative because of:

• Ease of Use: CallHippo’s feature-rich platform and cluttered interface cause long onboarding times and agent frustration. Since Grasshopper includes only basic calling  features, it has a much faster setup process and short onboarding time
• Customizable: Grasshopper offers more individual add-ons than CallHippo, including a virtual receptionist, call blasting, voice recording studio, and additional extensions for purchase
• 24/7 Support: Unlike CallHippo, all Grasshopper plans include 24/7 support

Grasshopper Pricing and Plans

Grasshopper has a unique pricing structure. All three plans, which range from $14-$55/month with annual billing, include the same features, but offer an increasing amount of phone numbers, extensions, and users:

• True Solo Plan ($14-$18/month): Includes 1 user, 1 extension, and 1 phone number
• Solo Plus Plan ($25-$32/month): Includes unlimited users, 1 phone number, and 3 extensions
• Small Business Plan ($55-$70/month): Includes unlimited users, unlimited extension, and 4 phone numbers

See our Grasshopper pricing page for more information.

Top Grasshopper Features

The best Grasshopper features are:

• Instant Response: When you miss a call from a new number, Grasshopper automatically sends a text message letting the caller know their message was received
• Virtual Receptionist: Users can add on a live virtual receptionist, which means a real person will be on call for your customers 24/7 to take messages and answer basic questions
• Voice Studio: Users can hire professional voice actors to record their call menus, voicemail messages, and more

Who Should Use Grasshopper?

Grasshopper is best for:

• Solopreneurs who need a business VoIP number to appear more established and want to avoid giving out their personal phone number, but don’t want to be overwhelmed by advanced features
• First-time VoIP users looking for an affordable and straightforward way to purchase multiple business phone numbers at once

8x8

8x8 is a unified communications platform with voice calling, text messaging, video calling, and team chat all in one scalable platform. By contrast, CallHippo offers only voice calling and SMS texting.

Unlike CallHippo, which only guarantees a 99.5% uptime, 8x8 includes a 99.999% SLA uptime in all plans. 8x8 is also a much more secure platform than CallHippo, thanks to features like 8x8 Secure Pay, one-time passwords, number masking, and mobile verification. While CallHippo advertises itself as HIPAA-compliant, it doesn’t offer BAAs.

That said, 8x8 doesn’t offer outbound auto dialers on its UCaaS plans, while CallHippo provides power and predictive dialers with advanced campaign management tools. Additionally, CallHippo provides far more advanced call routing options–including smart routing and skills-based routing–than 8x8 UCaaS.

What Makes 8x8 A Good CallHipppo Alternative?

8x8 is a good CallHippo alternative because of:

• Video Conferencing: Unlike CallHippo, all 8x8 plans include built-in video calling with post-meeting insights, AI-powered meeting summaries, multi-screen sharing, and YouTube live streaming
• Unlimited Global Calling: 8x8 plans offer unlimited calling to 14-48 countries, offering a huge cost savings over CallHippo
• Mix-and-Match Pricing: 8x8 allows mix-and-match pricing, so teams don’t need to pay for licenses they don’t need

8x8 Pricing and Plans

8x8 has two quote-based unified communications plans:

• X2 Plan (Quote-based): Unlimited calling to 14 countries, video conferencing for 500 participants, business texting, team chat
• X4 Plan (Quote-based): Unlimited calling to 48 countries, supervisor analytics and call monitoring

Read our 8x8 pricing review for more information.

Top 8x8 Features

The best 8x8 features are:

• Team Chat: Real-time team messaging with agent presence monitoring, click to call or meet, file sharing, public/private chat channels, and company directory syncing
• Speech Analytics: The 8x8 Speech Analytics add-on includes key topic monitoring, automated call transcripts, interactive reporting, AI sentiment monitoring, and quality management
• 8x8 Frontdesk: A receptionist-facing tool offering swarm and cold call transfers, call notes, automatic call forwarding, and call parking on desktop and mobile devices

Who Should Use 8x8?

8x8 is best for:

• Businesses that need flexible pricing options, including mix-and-match pricing, metered calling, and pay-as-you-go pricing
• Businesses in the financial, healthcare, or government sectors that have strict compliance and security requirements

Aircall

Aircall is a virtual business phone system with unlimited calling in the US/Canada, business text messaging, an outbound power dialer, and 100+ third-party integrations.

Like CallHippo, Aircall doesn’t offer video calling, team chat messaging, or extensive collaboration features aside from call commenting and assignment.  Also like CallHippo, Aircall offers an AI add-on with deep analytics and workflow automation capabilities.

Unlike CallHippo, Aircall offers call queueing, IVR, call transfers, and call recording with pause-resume capabilities on all plans. Aircall monthly plans also include features that CallHippo requires paid add-ons to access, like call transcription and voicemail transcription.

That said, with pricing starting from $30/license/month with a 3 license minimum, Aircall is much more expensive than CallHippo. CallHippo also offers some features Aircall lacks, like post-call surveys and a callback button for your business website.

What Makes Aircall A Good CallHipppo Alternative?

Aircall is a good CallHippo alternative because of:

• Analytics: Aircall offers far better analytics than CallHippo, especially with its Analytics+ tool with high-level live reporting and data heatmaps
• Customer Support: All Aircall plans include phone, chat, and email customer support, plus onboarding support for new users (CallHippo only provides phone support and an onboarding coach on its top-tier plan)
• Conference Calling: Aircall includes conference calling for up to 5 users on all plans  while CallHippo restricts conference calling for only up to 3 people to its top-tier plan

Aircall Pricing and Plans

Aircall offers three plans from $30-$50/license/month with annual billing and $40-$70/user/month with monthly billing:

• Essentials Plan ($30-$40/license/month): 3 license minimum, unlimited local calling, SMS/MMS, 100+ integrations
• Professional Plan ($50-$70/license/month): Adds smart routing, queue callback, call whisper, live reporting, Power Dialer
• Custom Plan (Quote-Based): 25 license minimum, adds SLA, SSO, unlimited worldwide calls to select countries, custom onboarding,

Top Aircall Features

The best Aircall features are:

• Aircall Analytics+: Unlimited reporting history, advanced report filters, drill down reporting, reporting dashboards
• Aircall AI Add-On: Post-call summaries, trending topic analysis, talk-listen ratios, CRM logging, call scoring, and sentiment analysis
• Smartflow Editor: Advanced IVR and call flow designer with 16 language options, 15 different voices, and drag-and-drop editing

Who Should Use Aircall?

Aircall is best for:

• Teams that need extensive live and historical analytics to identify customer sentiment and agent performance trends, common customer conversation topics, and peak call times
• Businesses that want to leverage AI tools like automated post-call summaries and call scoring to increase productivity and prevent miscommunications

See our Aircall pricing page for more information.

RingCentral RingEX

RingCentral RingEX is an AI-powered unified communications platform with high-level call management tools, audio and video conferencing, text messaging, online faxing, and team chat. RingEx and CallHippo share many of the same features, but RingCentral is much more efficient thanks to its built-in AI Assistant–included on every plan.

RingCentral also has much stronger analytics than CallHippo, especially when it comes to real-time monitoring. Users can access template-based and customizable reports, drill down to view individual KPIs, and set up live alerts when performance standards dip below established thresholds.

While CallHippo integrates with over 90 third-party platforms, RingEX integrates with 300+ apps–including industry-specific tools for medical professionals, financial advisors, educators,  and more.

Above all, RingCentral provides a much better value for the money compared to CallHippo–especially given that AI Assistant is already built in.

What Makes RingCentral RingEX A Good CallHipppo Alternative?

• RingSense AI: RingSense AI included in all RingEX plans, while CallHippo AI requires a paid add-on. RingSense AI also has stronger AI features than CallHippo, including GenAI-powered team chat and SMS message creation, automated call notes in real-time, and call and meeting transcriptions
• UCaaS Features: RingCentral is a true UCaaS platform, offering voice and video calling, SMS, team chat, file sharing, unlimited audio conferencing, and unlimited online faxing in one easy-to-use platform. CallHippo offers voice calling and SMS only
• RingSense for Sales: While CallHippo offers basic coaching and agent performance monitoring tools, the RingSense AI for Sales add-on is far superior. It includes in-call conversation intelligence, deal and call scoring, filler word analysis, agent and customer sentiment scoring, real-time coaching, and will soon include AI Agent Assist

RingCentral RingEX Pricing and Plans

RingCentral RingEX offers 3 plans from $20-$35/user/month and up with annual billing:

• Core Plan ($20-$30/user/month:) Unlimited domestic calling, SMS/MMS, video calling for 100 participants, IVR, SSO
• Advanced Plan ($25-$325/user/month): Adds auto call recording, CRM integrations, unlimited online faxing, advanced monitoring

• Ultra Plan ($35-$45/user/month): Adds custom analytics and 12 months reporting history, unlimited storage, and 200 meeting participants

Top RingCentral RingEX Features

The best RingCentral RingEX features are:

• RingCentral Video: Up to 200 participants can meet for 24 hours. Whiteboards, breakout rooms, live meeting transcription, meeting recording, video highlight reels, collaborative in-meeting notes, and meeting summaries are included
• AI Assistant: Available for messaging, meeting, and voice, RingCentral’s AI Assistant offers live call transcription, call summaries, writes and translates SMS and chat messages, catches users up on chat channels, and automatically creates a list of relevant action items
• Team Messaging: Users can create public/private chat channels, share and edit files, tag other users, react to messages, and access unlimited file storage

Who Should Use RingCentral RingEX?

RingCentral is best for:

• Smaller teams that need to leverage AI-powered interaction summary and content creation tools to automate time-consuming business processes and ensure remote team members are all on the same page
• Growing teams that want a provider that also offers omnichannel contact center software, workforce management solutions, and online event/webinar platforms–allowing them to scale without having to switch providers or integrate third=party tools

Ooma Office

Ooma Office is a unified communications platform with unlimited voice calling in the US, Mexico, and Canada–plus video calling, SMS/MMS, team chat, and collaboration tools.

Unlike Ooma Office, which restricts business texting to top-tier plans, CallHippo includes SMS and MMS texting in all plans. CallHippo also offers far more third-party integrations: CallHippo integrates with 90+ tools, while Ooma Office only integrates with fewer than 20.

Still, Ooma Office does provide the team collaboration tools CallHippo lacks, like video calling, team chat messaging, file sharing, and even virtual faxing. Ooma Office also includes a toll-free number and at least 500 monthly toll-free minutes with each plan, while CallHippo users must purchase them separately.

What Makes Ooma Office A Good CallHipppo Alternative?

Ooma Office is a good CallHippo alternative because of:

• International Calling: For $9.99/month, Ooma Office provides unlimited global calling to 60+ countries, while CallHippo only offers per-minute international rates
• Enhanced Call Blocking: While CallHippo offers basic call blocking and add-on spam protection, Ooma Office lets users block up to 100 phone numbers–and automatically blocks unknown callers and known spam callers
• Conference Calling: While CallHippo limits conference call participants to 3, Ooma Office lets up to 100 participants join a conference call

Ooma Office Pricing and Plans

Ooma Office has three plans from $19.95-$29.95/user/month:

• Essentials Plan ($19.95/user/month): 50+ calling features alongside unlimited calling in the US, Canada, and Mexico
• Pro Plan ($24.95/user/month): Adds business text messaging, video calling, and call recording
• Pro Plus Plan ($29.95/user/month): Adds team chat, CRM integrations, call queueing

See our Ooma Office pricing page for more information.

Top Ooma Office Features

The best Ooma Office features are:

• Ooma Meetings: 100-participant, 12-hour video calls with in-meeting chat,  whiteboard, screen sharing, meeting scheduling, speaker statistics, screen sharing, and virtual hand-raising
• Caller Info Match: Integrates with your CRM system and leverages public data from Facebook, LInkedIn, and Google for in-call agent screen pops containing relevant customer data
• Virtual Receptionist: Auto attendant with custom menu options that automatically direct callers to the right agent, call queue, or department. Customers can get after-hours assistance, choose their preferred language, and find the right agent via dial-by-name directory

Who Should Use Ooma Office?

Ooma Office is best for:

• Teams that want an affordable and user-friendly all-in-one UCaaS solution, not just a business phone system
• In-office businesses looking for a business phone system with compatible hardware, as Ooma Office provides compatible Ooma IP phones and Yealink phones with a 30-day money-back guarantee

Which CallHippo Alternative Should You Choose?

While CallHippo is a strong option for teams looking for a voice-only communications platform with extensive call routing, performance monitoring, and AI-powered features, its lack of customer support and collaboration tools mean many look for CallHIppo alternatives.

Check out our final recommendations below, or visit our business VoIP providers page for additional CallHippo alternatives.

• Choose Grasshopper If: You’re a new business or solopreneur that wants a no-frills VoIP calling tool that helps you save money on multiple business phone numbers

• Choose Aircall If: You need a business phone system with advanced analytics, agent coaching and scoring tools, and basic AI-powered automations
• Choose 8x8 If: You’re a global business needing affordable unlimited international calling, the option to choose between metered and unlimited calling, and high-capacity video conferencing
• Choose RingCentral RingEX If: You’re a remote or hybrid team needing a highly scalable, AI-powered all-in-one unified communications platform with voice and video calling, SMS, and team collaboration tools
• Choose Ooma Office If: You need an affordable UCaaS solution with excellent global calling rates, an intuitive user interface, and real-time CRM call pops