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Vonage Business

Vonage Business Verified Reviews & Ratings

Holmdel, NJ
Vonage Overview: Reinventing Communications Once Again Change is an essential part of the Vonage DNA. The company’s original business...
2000
Year Founded
56%
Recommend It
165
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Debra H.'s review forVonage Business

Our service was switched with no…

Our service was switched with no notification or training on a Friday (our busiest day), it has been three weeks, still no proper training, my account manager will not return my call or respond to emails. I chatted and ask to speak with a supervisor, I was told that I wan not able to speak to a supervisor but they would review my chat. Really, this is how they treat customers.

Our service was switched with no notification or training on a Friday (our busiest day), it has been three weeks, still no proper training, my account manager will not return my call or respond to emails. I chatted and ask to speak with a supervisor, I was told that I wan not able to speak to a supervisor but they would review my chat. Really, this is how they treat customers.

Would Recommend: No
Tony M.'s review forVonage Business

I signed up for my small business to…

I signed up for my small business to integrate it with my new crm. I ended up not changing crms and didnt need the vonage account. I had it for 13 days without even using it and wasn’t told it was a year contract. I was under the assumption it was month to month. Even though i didnt make one phone call or use the system, they still charged me $250.00 cancelation fee. This is horrible customer service. I would have even excepted a prorated fee. I will be sure to tell everyone to not do business with vonage. This has to be one of the worst experiences for me.

I signed up for my small business to integrate it with my new crm. I ended up not changing crms and didnt need the vonage account. I had it for 13 days without even using it and wasn’t told it was a year contract. I was under the assumption it was month to month. Even though i didnt make one phone call or use the system, they still charged me $250.00 cancelation fee. This is horrible customer service. I would have even excepted a prorated fee. I will be sure to tell everyone to not do business with vonage. This has to be one of the worst experiences for me.

Would Recommend: No

I signed up with this company looking…

I signed up with this company looking for a number for my business. They took more than 72 hours and still no phone number. When I signed up with a different courier, they waste my time even more in the name of someone has to call me to cancel the account. Please save yourself time and stress, this company is bad luck and time wasters.

I signed up with this company looking for a number for my business. They took more than 72 hours and still no phone number. When I signed up with a different courier, they waste my time even more in the name of someone has to call me to cancel the account. Please save yourself time and stress, this company is bad luck and time wasters.

Pros: None.
Cons: Dishonest, time wasters.
Would Recommend: No

I have been a customer of Vonage…

I have been a customer of Vonage Business since 2009, more than 12 years as of the time of this review. To date, my service performance has been hit and miss, but there has been much more uptime than not. Support in the past has been helpful, however the experience I had today has totally turned me off to this company. My business credit card expired last month and needed to be update, as it has many other times. I forgot to update it in their system and the company attempted to charge my monthly fees today. The charge was obviously declined. Normally, I would receive a courtesy email to update my card information in their system at my earliest convenience. This time, it is the evening before Thanksgiving and I am already spending time with family. A support representative called me to let me know that I needed to update my card information with him immediately over the phone. When I told him that I was not comfortable providing that information to him over the phone, and also explaining that I was on vacation with family, he insisted that I get my credit card and update it over the phone. He even noted that I had been with them since 2009, and that I was a “valued customer”… After this experience, I have decided to switch my VOIP provider ASAP. The card information could have been updated as normal within 24-48 hours rather than spur of the moment over the phone. I can’t believe that a major provider such as Vonage would act so unprofessionally. I’ve always been on time with my payments for their service and they take payment every month via autopay…but not for much longer… Buyer beware!!!

I have been a customer of Vonage Business since 2009, more than 12 years as of the time of this review. To date, my service performance has been hit and miss, but there has been much more uptime than not. Support in the past has been helpful, however the experience I had today has totally turned me off to this company.

My business credit card expired last month and needed to be update, as it has many other times. I forgot to update it in their system and the company attempted to charge my monthly fees today. The charge was obviously declined. Normally, I would receive a courtesy email to update my card information in their system at my earliest convenience.

This time, it is the evening before Thanksgiving and I am already spending time with family. A support representative called me to let me know that I needed to update my card information with him immediately over the phone. When I told him that I was not comfortable providing that information to him over the phone, and also explaining that I was on vacation with family, he insisted that I get my credit card and update it over the phone. He even noted that I had been with them since 2009, and that I was a “valued customer”…

After this experience, I have decided to switch my VOIP provider ASAP. The card information could have been updated as normal within 24-48 hours rather than spur of the moment over the phone. I can’t believe that a major provider such as Vonage would act so unprofessionally. I’ve always been on time with my payments for their service and they take payment every month via autopay…but not for much longer…

Buyer beware!!!

Would Recommend: No
Ann M.'s review forVonage Business

I didn’t even get the 14 day free…

I didn’t even get the 14 day free trial like promised. They just charged my account then suspended my account without even sending an email why. I had to contact customer service. The guy that answered was rude and said “if you are worried about your money then contact Fraud Department.” I contacted Fraud Department and they said they needed to verify my business. I understand verifying my business but that could have been done during the 14 day trial or before you take my money out of my account and suspending services.

I didn’t even get the 14 day free trial like promised. They just charged my account then suspended my account without even sending an email why. I had to contact customer service. The guy that answered was rude and said “if you are worried about your money then contact Fraud Department.” I contacted Fraud Department and they said they needed to verify my business. I understand verifying my business but that could have been done during the 14 day trial or before you take my money out of my account and suspending services.

Would Recommend: No

I signed up recently the agent…

I signed up recently the agent Alejandro Velazquez, offer me a plan of $30 dollars a month. The next day I am being charge ($25 + $15+ $99.94 + 37.87). I summit a request for a refund and they haven’t gotten back to me. The agent that I file the complain said ” I don’t know why they are charging you that much”. I don’t recommend it to sign up, the sales agent are not reliable and not trust worthy.

I signed up recently the agent Alejandro Velazquez, offer me a plan of $30 dollars a month. The next day I am being charge ($25 + $15+ $99.94 + 37.87). I summit a request for a refund and they haven’t gotten back to me. The agent that I file the complain said ” I don’t know why they are charging you that much”.

I don’t recommend it to sign up, the sales agent are not reliable and not trust worthy.

Pros: None.
Cons: Poor service.
Would Recommend: No
Trey B.'s review forVonage Business

My phone line has been on and off for 3…

My phone line has been on and off for 3 weeks. I can’t figure out the issue. There is not a customer service phone number, only chat. The wait is always an hour, the reps close the chat if you don’t respond immediately. I’m trying to switch to another carrier now, still can’t reach anyone at Vonage.

My phone line has been on and off for 3 weeks. I can’t figure out the issue. There is not a customer service phone number, only chat. The wait is always an hour, the reps close the chat if you don’t respond immediately. I’m trying to switch to another carrier now, still can’t reach anyone at Vonage.

Pros: Price.
Cons: Poor Service.
Would Recommend: No

Vonage phone support representatives…

Vonage phone support representatives have been a great feature to the Vonage product. On the occasions when I have called they have taken their time to clearly explain processed to me and ensure I was able to obtain a clear understanding of my options. The Vonage representative was also very professional and ensured account access was completed in a secure and appropriate manner.

Vonage phone support representatives have been a great feature to the Vonage product. On the occasions when I have called they have taken their time to clearly explain processed to me and ensure I was able to obtain a clear understanding of my options. The Vonage representative was also very professional and ensured account access was completed in a secure and appropriate manner.

Would Recommend: Yes

Vonage is an awesome service that…

Vonage is an awesome service that allows me to work from home for my office and their support team it great when you need their help. I would recommend Vonage as a VOIP provider. I have been using them for over 2 years and they have always been there for our company. Thanks Vonage for your service.

Vonage is an awesome service that allows me to work from home for my office and their support team it great when you need their help. I would recommend Vonage as a VOIP provider. I have been using them for over 2 years and they have always been there for our company. Thanks Vonage for your service.

Would Recommend: Yes

When I started my job, my employer was…

When I started my job, my employer was already using Vonage at our 2 office locations. Long story short, our sister office decided to switch to another phone service, but my office continued to use Vonage. That’s when I inherited the monster. Ever since our sister office split off the plan, we have had nothing but unresolved glitches for the past 11 months. In 11 months, I’ve just today received a call from a human at Vonage, and that was only after I informed my Live Chat rep that I was considering switching to another phone provider. Here are the glitches we deal with daily: We have 4 extensions at our office, and sometimes the texts from our clients appear on all of our mobile apps, and sometimes they don’t, which means we sometimes accidentally “ignore”our clients. When I live chatted about this, I was told, “if it isn’t happening right at this moment while we are chatting, there is nothing I can do to help you.” Our outgoing call numbers are not the same number our clients are familiar with. I was told there is no way to resolve this, since we each need our own extension, our outgoing calls are the internal numbers associated with our unique extensions. This means that clients often ignore our calls, because they don’t recognize the number. Finally, when setting up our account Vonage mis-titled our business name, and after several attempts to get it changed, it is still wrong.

When I started my job, my employer was already using Vonage at our 2 office locations. Long story short, our sister office decided to switch to another phone service, but my office continued to use Vonage. That’s when I inherited the monster. Ever since our sister office split off the plan, we have had nothing but unresolved glitches for the past 11 months. In 11 months, I’ve just today received a call from a human at Vonage, and that was only after I informed my Live Chat rep that I was considering switching to another phone provider. Here are the glitches we deal with daily: We have 4 extensions at our office, and sometimes the texts from our clients appear on all of our mobile apps, and sometimes they don’t, which means we sometimes accidentally “ignore”our clients. When I live chatted about this, I was told, “if it isn’t happening right at this moment while we are chatting, there is nothing I can do to help you.” Our outgoing call numbers are not the same number our clients are familiar with. I was told there is no way to resolve this, since we each need our own extension, our outgoing calls are the internal numbers associated with our unique extensions. This means that clients often ignore our calls, because they don’t recognize the number. Finally, when setting up our account Vonage mis-titled our business name, and after several attempts to get it changed, it is still wrong.

Pros: Unable to speak with Human.
Cons: Live Chat is unable to resolve my issues.
Would Recommend: No
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Provider Overview

Vonage Overview: Reinventing Communications Once Again

Change is an essential part of the Vonage DNA. The company’s original business brought VoIP to families and small businesses. And now they’re making communications more flexible, intelligent, and personal to help enterprises around the world stay ahead. Through acquisitions and organic growth, Vonage has combined unified communications, contact centers, and communications APIs under one roof. The collective expertise has created the world’s most flexible cloud communications platform.

 

 Vonage Business Communications

Vonage Business Communications is one of the strongest offerings for SMB organizations looking for an entire unified communications platform that enables users to connect by voice, messaging, SMS, and video. The scalable solution helps companies deliver secure, global customer communications experiences to over 35 countries. Pricing is competitive, with plans tailored to fit specific needs and requirements, and month-to-month contracts are available as well.

 

Vonage Business Communications Plan Options

Mobile Plan

1 – 4 lines, $19.99 per line

5 – 19 lines, $17.99 per line

20+ lines, $14.99 per line

Plus taxes and fees per line

Great for remote teams and professionals on the go, with seamless connectivity across mobile devices and desktop apps.

 

 Premium Plan

1 – 4 lines, $29.99 per line

5 – 19 lines, $27.99 per line

20+ lines, $24.99 per line

Plus taxes and fees per line

Users can collaborate and communicate on their preferred channel, whether that’s calls, messaging, or video—including desk phones. Also includes access to business applications or IP phones.

 

 Advanced Plan

1 – 4 lines, $39.99 per line

5 – 19 lines, $37.99 per line

20+ lines, $34.99 per line

 

Plus taxes and fees per line

From calls to messaging to video, the advanced package keeps everyone connected on their preferred channels. Users can access business applications and numerous premium calling features. Available for IP phones.

Refer to the Vonage site for detailed plan options, a free trial offer, free quote, and more.

 

Help & Support Options

Vonage features a number of dedicated support channels and resources, including:

 

Editor’s Bottom Line

Vonage offers three packages with increasing feature sets, and each has select pricing based on the number of lines you require. All of the packages come with desktop and mobile apps, unlimited calling and messaging, and dozens of phone features such as call screening.

Your business can completely tailor the solution with the features you need, instead of paying a price that includes features that will never be used.

As an added bonus, every plan includes Vonage Team Messaging. So even if your company only has a few VoIP lines, you can connect all of your employees. This makes it easy to share files, start a group chat, or make voice or video calls.

The Premium and Advanced plans also include Vonage Meetings at no extra cost. This allows remote teams to optimally collaborate however they wish—by phone, messaging, or video for completely unified communications.

Overall, Vonage Business Communications is a strong choice for any organization that’s looking for a tailored approach solution, while still maintaining the flexibility and scalability of a cloud solution. Vonage manages to include an impressive feature set into a cost-effective, custom solution for every business. And its platform extensions—across voice, SMS, messaging, video, and more—help round out Vonage’s offerings to be much more than just business VoIP.

To learn more about Vonage Business Communications, call 1 (844) 365-9460.

Screenshots
  • VBC Desktop
    VBC Desktop
  • VBC Call Log
    VBC Call Log
  • VBC Mobile
    VBC Mobile

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