I spent six months trying to use 1-VOIP on my iPad for both calls and text. I tried three different apps: Bria, SessionTalk and Zoiper (premium service in all three cases). The 1-VOIP call functionality was great — I loved how it sent my voice mail to email, and reception was pretty good. But if you need SMS capability, forget it! No matter what their advertising says, SMS IS NOT AN OPTION! I spent hours on the phone with tech support. 1-VOIP blames the apps, and the apps blame 1-VOIP. It was an extremely frustrating waste of time, and pretty expensive, too — around $50 for the various apps and upgrades plus a one-year contract with 1-VOIP. All these companies are offering a service they can’t actually provide, and there’s no recourse when the products fail.
1-VoIP Verified Reviews & Ratings
We have used 1-VOIP for our business…
We have used 1-VOIP for our business phone since opening about 2 years ago. While VOIP is a great idea and should be very easy to use the available features, 1-VOIP is terrible at providing the service.
Every time we make a change to any part of the telephone configuration it takes days for 1-VOIP to get our system working correctly. Currently, our system rings first in the office then transfers to a cell phone. If the call is not answered, it transfers back to the office number to take a message. Every time we change the cell number (ie someone goes on vacation), our system does not work properly and it takes 1-VOIP days to fix the issue. And, some basic features on the system will occasionally stop working. Just last week we lost the ability to transfer calls between extensions. It took 1-VOIP several days to correct the problem.
1-VOIP will also play the “bait and switch” game if you are not careful. We recently added another extension to our system. When the new telephone arrived, 1-VOIP had configured it with the wrong extension number. When we called to correct, we discovered 1-VOIP had another device on our system we were unaware of and never used. Alex, from 1-VOIP told us they made a mistake by not billing us for the device for a year and they would start bill us for that device unless we returned it AND we would be bill additional fees for the new telephone.
We use our system as a business phone. Every time we call with problems (frequently), we are transferred to the business tech support who are often not available (not in the office or “on call” and will return the call, which has taken up to 3 days).
While the concept of VOIP is a great idea, 1-VOIP has not figured it out and does not offer good/honest service. We are currently looking for a new provider and there a lot of them to look at.
I want to personally congratulate…
I want to personally congratulate everyone for their services. Every time I need something, even if it is a little bit dumb there is always someone that makes me feel special and solve my problem instantly and never ever failed me or my company.
Great communication, social people, well taught personnel, quality services.
Thank you for everything guys.
I’ve called get help to connect my…
I’ve called get help to connect my Bria DeskTop phone. Anton Arestov was fabulous in helping me with my issues. He tried different ways until the phone finally worked. Also, he went further & helped me improve some of my settings. He’s been patient and professional, just outstanding in efforts to get me up and running. Thank you very much! I would recommend your service.
I have been a 1VoIP customer for a…
I have been a 1VoIP customer for a few years now. I did a lot of research before switching from Verizon and have not been disappointed in the least. 1VoIP has given me excellent call quality, better reliability than my Verizon landline, and some of the best customer service I’ve had with any company (phone or otherwise). Any time I had a question or needed anything…they were right there to help…a real person, really quickly, really helpful. Couldn’t ask for any better! FYI…my questions were never an issue with the phone service…that has worked flawlessly since day 1. They helped me with everything from refining callerID to helping me find the least expensive way to call my daughter while she was interning in France…things like that…they made everything easy. I’m a very happy customer.
I got your service several months…
I got your service several months ago, your team in OK. Was just great with all the info and then for some reason I was not able to make the final hook up having to do with something in my computer BUT your tech to the rescue and after a little bit of work he got me up and running and I hope to always be your customer. Great service at a reasonable price. Many thanks, Pat
I’ve had 1-VoIP’s service for…
I’ve had 1-VoIP’s service for a year now and have NEVER had a problem. Their customer service is superb – friendly, professional, and knowledgeable. I’m paying less than one half of what I was paying CenturyLink, and with them I wasn’t even getting long distance or a fourth of the features that 1-VoIP provides. I’m very glad I switched over, and for me it’s a no-brainer.
BEWARE!! 1-VoIP internet Call…
BEWARE!! 1-VoIP internet Call Service has a bait and switch pricing SCAM!! Their service was horrific as well!
I find the website below which clearly shows a current link to their site and CLEARLY shows NO Activation Fee or Set Up Fee.
I proceeded to their website where it automatically charged me a ACTIVATION FEE. I called to get it waived and after having to produce the website that I’m sure they’re aware of
And going to a supervisor, I was told that it would be waived. He proceeded to give me the exact same total that I originally had (SEE BELOW) and I of course quickly corrected his math. He then said there was a SHIPPING charge of $14.95, which was again, clearly misleading because there was NOTHING to ship. I again brought this to his attention and he
Immediately said that was fine but he could do anything about the ACTIVATION FEE which he had previously removed.
This company is not anyone I want to do business with and I strongly urge anyone considering it to look at another service.
Can you imagine what it will be like once you’ve signed up. There is NO WAY I would give this company my Credit Card information, period!
I’ve been a customer since January…
I’ve been a customer since January 2017 and so far so good. Great services, great customer service and great value. Keep up the good work!
We switched over from Comcast VoIP…
We switched over from Comcast VOIP to 1VOIP to save money. Comcast was charging more than twice what we pay 1VOIP, for far fewer services.
Once you get the system set up and running, it works like a charm. We were able to port our home number over. We had a few glitches with which side of our wifi router the adapter sat on, and the configuration of the router to allow it to work, but those were resolved quicky with 1VOIP’s customer service. That’s the only reason I say that the setup is slightly complicated. If you’re competent in working with your modem and router, you won’t have a problem. It’s not exactly plug and play.
The other nice thing is that customer service responds over email almost immediately when you have a problem, and is almost always correct in their assessment and solution, unlike Comcast. So that’s a plus.
In short, it’s reliable VOIP phone, with a whole bunch of useful add-ons, and less expensive that the monopolies.
I came to 1-VoIP after a couple…
I came to 1-VoIP after a couple years with Phone Power. Not only is it cheaper than Phone Power, the reliability of the residential service I have with 1-VoIP is outstanding. The only time it goes down is when there is a storm and power / internet goes out. I have only had to deal with customer service one or two times and they were great. I could be wrong, but the customer service center appears to be in the USA. My only gripe with 1-VoIP is the Black List feature only allows 40 entries. I know you can add wild cards to expand it some, but feel like they could easily expand this to say 100 or more.
This service is worth the…
I find this service to be worth the cost. One VERY good feature is the ability to use a Voip app on my Android phone using the same service, I use this overseas on every trip (using WiFi on my phone in conjunction with the app. One can always pick up free WiFi in small shops.Also like stacking overseas numbers on my line for my family who travels overseas. This reduces the cost of communication to less than $7.50 a month.As stated I travel frequently to far off locations, so I very much like bringing my spare router with me to these locations (for extended trips)and use it for US communications using the hotel phone reducing my communications bill to a minimum.
Great customer care…
I had the misfortune of having my phone number being ported out with some adjustments made in one of my companies. 1-Voip personnel (Evan and Lori) worked very hard to get it back in and set up even when the other carrier was not returning phone calls. Thanks guys!
Been with 1-VoIP for
I’ve been with 1-VoIP for at least 3-4 years now and feel I have grown with them. Sure, there were technical issues at the beginning, but I’ve always felt that their technical support people were knowledgeable and caring, especially Allen, a rarity in this business. In terms of features, 1-VoIP is the only provider to my knowledge that offers two free virtual numbers with all of their plans, and to me that was the clincher. I’m on their Premier Global Residential Plan and I think the value is unbeatable and the reliability excellent (although not faultless). Furthermore, I live in Canada and needed a number in the 613 area code, which they cover along with a lot of other places like Quebec City, Montreal and Vancouver. Many US-based providers do not pay much attention to Canada, which is not the case with these guys, thankfully!I was with Vonage before (although that was at least 3-4 years ago) and am way happier with 1-VoIP. It’s like dealing with a mom & pop operation: you get much more personalized service, and as I like to say over and over, their staff really cares. There is no issue I experienced with my phone line that we were not able to fix quickly together – they follow up on calls and emails and really work with you to solve any problem that arises. I highly recommend 1-VoIP to you, as I’ve been recommending them to my family and friends, because they’ve earned my loyalty. And by the way, I’m often skeptical when reading overly positive reviews, as we all should be: but I’m a real long-term customer of 1-VoIP, my name is Marc, I do exist, I’m based in Ottawa, Canada, and regularly write hotel reviews on tripadvisor as I travel a lot (one of the reasons why I love using 1-VoIP as a telephone provider) – my username on TA is marxusboy, please do not hesitate to contact me there if you need extra pointers on 1-VoIP.
The only problem…
The only problem I have is when construction digging is going on, they sometimes tear up the fiber optic cable and my phone and internet is off for several hours.
Headquartered in Oklahoma City, OK, 1-VoIP was built on the premise that excellent service and support will better retain customers than long-term contracts. To that end, all of the services they offer are contract-free. 1-VoIP is so confident in their network that they offer a 99.999% uptime SLA, and take care that the audio is of the highest quality. 1-VoIP offers both hosted VoIP and SIP trunking to SMBs, and residential service as well.
1-VoIP Pricing and Services
Available Products and Services:
– Premier Basic, $14.97/mo: Unlimited incoming minutes; 500 outbound minutes.
– Premier Unlimited, $23.97/mo or $189/yr: Unlimited inbound and outbound minutes.
– Premier Global: $29.97/mo or $233/yr: Unlimited inbound and outbound minutes plus unlimited calls to 30 countries.
Corporate (Unlimited calling), $24.97/mo/extension
Professional (includes Phone and Number), $34.97/mo/extension
– Free number porting on all plans
– All plans include over 40 premium calling features like Custom Greetings, Auto Attendant and Call Recording
– No contracts of cancelation fees
– $25/mo for every 2,000 minutes
– $4.95/mo for local number.
– $5.95/mo for toll-free number.
– Optional Cisco RV082 Router for $99.99, or Cisco WRV4400N for $149.99, shipping $30 extra for either.
– $24.90 activation charge.
Free Residential features include:
– 24/7 US-based support
– 99.999% Service Level Guarantee
– Music on hold
– Paperless fax-to-email
– Call routing
– Digital softphone
– Reject/accept calls from certain numbers
– Virtual number (up to two phone numbers)
– Custom announcement to inbound calls
– Wake up call
Business Features include:
– Music on hold
– 24/7 US-based support
– 99.999% SLA
– Extension transfer
– Auto attendant
– Call treatment, including business hours
– Paperless fax-to-email
Editor’s Bottom Line of 1-VoIP
1-VoIP stands out from the pack with a very impressive 99.999% SLA. Their hosted PBX features are no more or no less than I would expect from a top-notch VoIP provider. Their SIP trunking rates are a good deal. Their residential service is average, but I’ve seen better prices on similar services.