Latest Business VoIP Reviews
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This company steals money from their B2B customers. We closed account because they could not replace malfunctioning rental hardware after 5 phone calls. I...
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Wildly disappointing company. We paid over USD $10,000 to get started, were given multiple PM's because their call quality was so poor. Ivy then joined...
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Great phone system, allows us to work remotely. Had to make an service request, responded almost immediately and solved the issue on the first response. The ...
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Akshay was extremely helpful and patient in helping me first try and pinpoint the issue I was having then helping me resolve it. He did not try and rush me...
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I've been using 8x8 for years with their mobile app, but wanted to transition to their softphone with my new headset. I downloaded their softphone and...
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We've been using 8x8 for over 3 years and have been able to highly customize the call distributions and analytics based on our mid-sized business needs.... -
8x8 is very user-friendly once it's set up. Regular updates keep it running optimally, and always improving. If a problem arises, they respond very quickly, ...
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Love the support are Filipinos, I love speaking with them, they are always nice, respectful, and easy to understand, and they always help me out, that's why ...
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I recently had the opportunity to use this service, and while it does come with a higher price tag, I found the support to be invaluable. Whenever I... -
I had VOIPO for several years, they always charged 2 years in advance but had a low price when calculated by month. Their systems are pretty rudimentary and ...
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I am very pleased with RingCentral. Have had no outages and the integration with my existing Polycom phones was a plus. Very versatile management console... -
WORK took me away from completing installation myself but, luckily, I had a paid IT guy with experience and he pushed past the finish line in one week....
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TThe system demonstrates a high level of reliability, allowing for usage at any time, regardless of varying time zones. Its functionality is adaptable to...
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You would be better off with some string and dixie cups. Seriously. They are that bad. Remember Lilly Tomlin "we're the phone company, we don't care." bit?...
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If I could give negative stars for customer service, it wouldn't be enough. It takes HOURS to connect with anyone from customer service. HOURS. Then, when...
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We have been using this app for a few months now and it is just terrible our staff are giving up on it and no one can find me a good solution. We have had...
What to Look at When Reading VoIP Reviews
Based on our years of industry expertise and hands-on experience with top business communication solutions, we have developed the below criteria for ranking and reviewing VoIP providers:
- Available Features: We review and test the provider’s features to see how they influence and improve the end-user, admin, and customer experience. We evaluate feature accessibility on desktop and mobile devices, available communication channels, how the provider leverages new/emerging technologies, and how often the provider adds new features. We consider which features are included with each plan and if the provider restricts access to essential VoIP features by limiting them to the most expensive tier.
- Pricing, Plans, and Value: Does the provider offer scalable pricing tiers, a free trial, annual/monthly billing options, volume/exclusive use discounts, refunds, warranties, and money-back guarantees. Are individual add-on features available a la carte? Can users purchase additional toll-free/international minutes, storage space, user seats, text messages, and business phone numbers? How much value for money does each plan provide, and are there plans for businesses of all sizes (startups/solopreneurs, SMBs, global enterprises, etc.?) What is the contract length, and does the provider charge early termination, number porting, setup, or additional VoIP fees? What equipment is required, and can users purchase or rent the necessary hardware directly from the provider?
- Customer Experience: We evaluate each provider’s overall customer experience, from the installation and onboarding process to continued customer support. We examine tech support availability (hours+channels), priority support options, custom/on-demand end-user training materials, online knowledge bases, average wait times, resolution times, and available support languages. We review the platform’s overall ease of use via hands-on testing, evaluating the length and complexity of the setup process, the intuitiveness of desktop and mobile apps, and expected learning curves.
- Quality of Service (QoS): Does the provider use wideband audio codecs, prioritize voice traffic, and automatically send calls over the most efficient route to reduce bandwidth usage? Are features like HD voice audio, background noise cancellation/suppression, and active speaker differentiation included to improve call quality and reduce jitter, latency, and packet loss? Is 24/7/365 network monitoring with real-time QoS analytics and alerts included?
- Network Reliability: Is a 99.9% minimum SLA guaranteed uptime, with geographic network redundancy and backup power sources to ensure uninterrupted service, available? What is the average annual downtime, incident response time, and resolution time? How frequent are automated data backups and software updates?
- Platform Security: We review the provider’s VoIP security features, compliance certifications, and data privacy policy. We look for third-party penetration testing, 24/7/365 network monitoring, HIPAA/GDPR/PCI compliance, end-to-end encryption, custom data retention policies, and access control. We review physical safeguards at server storage facilities and consider how providers manage, store, and share user data.
Top Tips For VoIP Buyers
Whether you’re a first-time buyer or switching providers, follow these best practices when choosing a VoIP phone system:
- Evaluate current bandwidth: The bandwidth required to power a VoIP phone system depends on the number of concurrent users, but you’ll generally need a minimum of 100 upload/download kbps per line. Use our speed test tool to test your network.
- Choose between premise vs cloud-based VoIP: While an on-premises phone system provides greater security and control over your network, it comes with expensive, bulky equipment, high maintenance costs, and lengthy installation processes. Hosted VoIP solutions are managed offsite, in the cloud, entirely by the provider–and work in any location, on any device, with an Internet connection.
- Select business phone numbers: Quality VoIP providers allow you to port in existing business phone numbers and purchase local, toll-free, vanity, and international numbers directly on their site. Evaluate the number of toll-free minutes included in each plan, international calling rates, and which areas are included in the provider’s “free unlimited local calling” range (for example, some providers offer unlimited calling in the US only, while others include unlimited calling for the US, Canada, and Mexico.)
- Determine essential features: Decide which VoIP features are “must-haves” and which ones you’d like to have in the future but don’t need now. Ensure the provider offers a diverse feature set across voice and digital channels–and identify if key features are native to the platform or powered by a third-party partnership.
- Review available integrations: To continue using existing business communications software (CRM tools, chat apps, WFM solutions, etc.) ensure they integrate with potential providers. Evaluate available APIs and SDKs, and look for a platform with an active developer community.
- Read user reviews: Current user reviews include unbiased opinions about a potential platform’s strengths, weaknesses, and user experience. These reviews offer insight into details providers may not be eager to share, including information about surprise fees, customer service rep knowledge and responsiveness, service outages/bugs, and feature limitations.
- Test out potential platforms: Use free trials for a hands-on experience that makes it easy to evaluate a platform’s ease of use, features, and approach to customer service. Have admins and agents from multiple departments test the software, and solicit their feedback once the trial has concluded.
- Evaluate pricing: Ask providers about available discounts, extended free trials, money-back guarantees, and warranties for any purchased/rented equipment. Ensure plans are scalable to avoid paying for features you don’t need. Some providers may require long-term contracts with high early termination fees to secure discount pricing, so review terms carefully before signing anything.
Featured Business VoIP Providers
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Provider
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Features
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Setup
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Money Back
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Reviews
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More Details
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Nextiva
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Free
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As low as $10/mo. Cancel Anytime For a Full Refund
| Read Reviews | |
Vonage Business
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Free
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As low as $13.99/line/mo
| Read Reviews | |
RingCentral
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Free
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Free trial. Cancel anytime.
| Read Reviews | |
Mitel
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Free
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MiCloud Connect 90-Day Guarantee
| Read Reviews | |
GoTo Connect
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Free
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Cancel Anytime, First Month Free
| Read Reviews | |
8x8 Inc.
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Free
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Starts at $15/mo. Free Trial.
| Read Reviews |
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Richard J.
Founder & CEO, Fanology Social