Latest Business VoIP Reviews

  • A.J. D.'s review for 8x8 Inc.
    A.J. D.
    July 05, 2024
    4.2
    I am long time user (6+ years) and implementer of 8x8 Hosted VoIP and can say that they are one of the top in the hosted VoIP space, and I've used a number...
  • Natasha D.'s review for 8x8 Inc.
    Natasha D.
    July 05, 2024
    4.7
    8x8 is very easy to use and has several features to call and text with others. In addition, utilizing the contacts for everyone in the organization is...
  • Hema P.
    July 05, 2024
    1.5
    After starting service, our texting service was disconencted out of nowhere. We tried calling customer service, and were told vonage is experiencing serious ...
  • Jaryn S.
    June 24, 2024
    5.0
    works good is easy to use and user friendly. Always makes calls on time and rarely drops them.works good is easy to use and user friendly. Always makes...
  • Lindsey S.
    June 24, 2024
    4.7
    I've used other services with other companies & this has been the most user-friendly by far! It's integrated across devices seamlessly. It's not buggy / ...
  • Melody B.
    June 24, 2024
    4.7
    Use Convoso every day for work and it works great! The only issue i could even mention is that sometimes it freezes and lags very badly, but just refresh...
  • Nadin M.
    June 24, 2024
    4.7
    Very well communication and support. They offer great help and keep up with the time lines. Their system is also very easy to work with and straight to the...
  • Eric O.'s review for 8x8 Inc.
    Eric O.
    June 24, 2024
    4.2
    8x8 has been a affordable and easy to use service with the video, chat and talk features all built in it's been a great addition to our office services, the ...
  • Leonard R.
    June 24, 2024
    4.7
    8x8 has been our provider since our inception. It's been solid as a rock and the quality has been stellar. We had a problem with lack of response from our...
  • John R.
    June 17, 2024
    2.7
    I've used Voiply for two years and decided to get it for a relative in another state as well. nightmare from day one. When placing the order I explained...
  • Fred P.
    June 17, 2024
    5.0
    I have been using 8x8 for over a year now and I dont have a single complatint. The service just plain works. I have only had to call support on a very minor ...
  • Ryan H.
    June 17, 2024
    4.0
    Convoso is used everyday for our auto-dialer to reach beneficiaries. It has been very easy to navigate and use throughout my day. The only issue I have seen ...
  • Susan S.
    June 17, 2024
    5.0
    Convoso has everything I need to connect with my clients. It is easy to use too. Other systems I have used in the past were clunky, but I have never run...
  • Lily R.
    June 17, 2024
    4.0
    I appreciate how you can set appointments to make calls, and then the call will be served up to you at the correct time. It is user friendly on the front...
  • Aleehya B.
    June 17, 2024
    5.0
    so good!! would recommend for EVERYBODY to use!!!!!! I love it so much!!!!! so very easy to use. Idk what ore yall want me to say on here like idk what...
  • Amber R.
    June 17, 2024
    5.0
    This is the first time I am using convoso and it's so easy to use, it makes everything run efficiently and I don't need to dial out anymore. I love it!...

Featured Business VoIP Providers

Features
Setup
Money Back
Reviews
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  • No Reported Outages in 5 Years - Highest Reliability
  • Unlimited Calls, Texts, Faxing, Video, Chat
  • Free Phones + Setup in Minutes + 24/7 Support
  • Award Winning Customer Service Guaranteed
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As low as $10/mo. Cancel Anytime For a Full Refund
4.6
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  • Personalized Solutions for Any Sized Business
  • Connect Anywhere: Desktop & Mobile App
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  • Vonage Cloud Comms: Voice, Video, Meet
Free
As low as $13.99/line/mo
3.8
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  • Unlimited Calls/Fax/SMS/Conferencing
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Free
Free trial. Cancel anytime.
3.9
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  • Hybrid, Public and Private Cloud Solutions
  • Communications tech that fits your business
  • Award-winning 24/7 Customer Support
Free
MiCloud Connect 90-Day Guarantee
3.3
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  • Advanced Business Phone System with 100+ Features
  • Best in Class Customer & Digital Channels
  • Suitable for Businesses of All Sizes Seeking a High ROI
  • Intuitive Admin with Advanced Call routing and Dial Plans
  • Speedy, 24/7 Customer Support and 99.999% Uptime
Free
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4.3
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  • Unlimited Calls, Text, Video, and Chat in 47 Countries
  • 99.999% Uptime Guarantee, Reliability, Security
  • 24/7/365 US-based and Multilingual Support
  • Mobile and Desktop App for Unified UCaaS and CCaaS
Free
Starts at $15/mo. Free Trial.
4.3
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Nextiva
4.6
  • No Reported Outages in 5 Years - Highest Reliability
  • Unlimited Calls, Texts, Faxing, Video, Chat
  • Free Phones + Setup in Minutes + 24/7 Support
  • Award Winning Customer Service Guaranteed
Vonage Business
3.8
  • Personalized Solutions for Any Sized Business
  • Connect Anywhere: Desktop & Mobile App
  • Special Offer: Get 30% off Your Order*
  • Vonage Cloud Comms: Voice, Video, Meet
RingCentral
3.9
  • Unlimited Calls/Fax/SMS/Conferencing
  • Includes 100+ Premium Features
  • Trusted By Over 400,000 Businesses Globally
  • Find a Better Deal - Price Match Guarantee
Mitel
3.3
  • Hybrid, Public and Private Cloud Solutions
  • Communications tech that fits your business
  • Award-winning 24/7 Customer Support
GoTo Connect
4.3
  • Advanced Business Phone System with 100+ Features
  • Best in Class Customer & Digital Channels
  • Suitable for Businesses of All Sizes Seeking a High ROI
  • Intuitive Admin with Advanced Call routing and Dial Plans
  • Speedy, 24/7 Customer Support and 99.999% Uptime
8x8 Inc.
4.3
  • Unlimited Calls, Text, Video, and Chat in 47 Countries
  • 99.999% Uptime Guarantee, Reliability, Security
  • 24/7/365 US-based and Multilingual Support
  • Mobile and Desktop App for Unified UCaaS and CCaaS

What to Look at When Reading VoIP Reviews

Based on our years of industry expertise and hands-on experience with top business communication solutions, we have developed the below criteria for ranking and reviewing VoIP providers:

  • Available Features: We review and test the provider’s features to see how they influence and improve the end-user, admin, and customer experience. We evaluate feature accessibility on desktop and mobile devices, available communication channels, how the provider leverages new/emerging technologies, and how often the provider adds new features. We consider which features are included with each plan and if the provider restricts access to essential VoIP features by limiting them to the most expensive tier.
  • Pricing, Plans, and Value: Does the provider offer scalable pricing tiers, a free trial, annual/monthly billing options, volume/exclusive use discounts, refunds, warranties, and money-back guarantees. Are individual add-on features available a la carte? Can users purchase additional toll-free/international minutes, storage space, user seats, text messages, and business phone numbers? How much value for money does each plan provide, and are there plans for businesses of all sizes (startups/solopreneurs, SMBs, global enterprises, etc.?) What is the contract length, and does the provider charge early termination, number porting, setup, or additional VoIP fees? What equipment is required, and can users purchase or rent the necessary hardware directly from the provider?
  • Customer Experience: We evaluate each provider’s overall customer experience, from the installation and onboarding process to continued customer support. We examine tech support availability (hours+channels), priority support options, custom/on-demand end-user training materials, online knowledge bases, average wait times, resolution times, and available support languages. We review the platform’s overall ease of use via hands-on testing, evaluating the length and complexity of the setup process, the intuitiveness of desktop and mobile apps, and expected learning curves.
  • Quality of Service (QoS): Does the provider use wideband audio codecs, prioritize voice traffic, and automatically send calls over the most efficient route to reduce bandwidth usage? Are features like HD voice audio, background noise cancellation/suppression, and active speaker differentiation included to improve call quality and reduce jitter, latency, and packet loss? Is 24/7/365 network monitoring with real-time QoS analytics and alerts included?
  • Network Reliability: Is a 99.9% minimum SLA guaranteed uptime, with geographic network redundancy and backup power sources to ensure uninterrupted service, available? What is the average annual downtime, incident response time, and resolution time? How frequent are automated data backups and software updates?
  • Platform Security: We review the provider’s VoIP security features, compliance certifications, and data privacy policy.  We look for third-party penetration testing, 24/7/365 network monitoring, HIPAA/GDPR/PCI compliance, end-to-end encryption, custom data retention policies, and access control. We review physical safeguards at server storage facilities and consider how providers manage, store, and share user data.

Top Tips For VoIP Buyers

Whether you’re a first-time buyer or switching providers, follow these best practices when choosing a VoIP phone system:

  • Evaluate current bandwidth: The bandwidth required to power a VoIP phone system depends on the number of concurrent users, but you’ll generally need a minimum of 100 upload/download kbps per line. Use our speed test tool to test your network.
  • Choose between premise vs cloud-based VoIP: While an on-premises phone system provides greater security and control over your network, it comes with expensive, bulky equipment, high maintenance costs, and lengthy installation processes. Hosted VoIP solutions are managed offsite, in the cloud, entirely by the provider–and work in any location, on any device, with an Internet connection.
  • Select business phone numbers: Quality VoIP providers allow you to port in existing business phone numbers and purchase local, toll-free, vanity, and international numbers directly on their site. Evaluate the number of toll-free minutes included in each plan, international calling rates, and which areas are included in the provider’s “free unlimited local calling” range (for example, some providers offer unlimited calling in the US only, while others include unlimited calling for the US, Canada, and Mexico.)
  • Determine essential features: Decide which VoIP features are “must-haves” and which ones you’d like to have in the future but don’t need now. Ensure the provider offers a diverse feature set across voice and digital channels–and identify if key features are native to the platform or powered by a third-party partnership.
  • Review available integrations: To continue using existing business communications software (CRM tools, chat apps, WFM solutions, etc.) ensure they integrate with potential providers. Evaluate available APIs and SDKs, and look for a platform with an active developer community.
  • Read user reviews: Current user reviews include unbiased opinions about a potential platform’s strengths, weaknesses, and user experience. These reviews offer insight into details providers may not be eager to share, including information about surprise fees, customer service rep knowledge and responsiveness, service outages/bugs, and feature limitations.
  • Test out potential platforms: Use free trials for a hands-on experience that makes it easy to evaluate a platform’s ease of use, features, and approach to customer service. Have admins and agents from multiple departments test the software, and solicit their feedback once the trial has concluded.
  • Evaluate pricing: Ask providers about available discounts, extended free trials, money-back guarantees, and warranties for any purchased/rented equipment. Ensure plans are scalable to avoid paying for features you don’t need. Some providers may require long-term contracts with high early termination fees to secure discount pricing, so review terms carefully before signing anything.

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