Latest Business VoIP Reviews
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We’ve enjoyed RingCentral. I’ve used RingCentral in my legal days and it’s one of best software I’ve come across too. I’m happy I was able to...
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Overall Ring Central is a great service, I was able to merge and integrate 3 different companies into a single tenant and their customer support its...
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Everything is made easy with RingCentral!! I can take my personal cell phone and still connect so I don't miss anything. The website is easily...
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Excellent application with reliable features and seamless communication options. However, the initial setup is challenging without guidance, especially for...
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I have had a good experience with 8X8. They are constantly updating and improving their service and features. I have used it as a stand alone phone system,... -
Fernan Correa, Technical Support Engineer, was professional, patient, and knowledgeable helping to Activate a new phone that kept showing on the backend as... -
After using several different companies, I'm kind of blown away by how good the aftercare and support of the Ring Central team is. Hardly any wait to get...
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We recently made the switch to RingCentral for our VOIP phone services. The onboarding process was smooth and straightforward, thanks to their outstanding... -
Good quality calls and experience in general. Customer service was useful when I was having questions, and more importantly;...
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Overall it’s a very great system, we’re an insurance company and it’s improved our service side of things. We hope to stay with them for years to...
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This product is fantastic! The pricing for features is outstanding. The service person was very helpful in the initial account setup and helped us set up...
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Ring Central has been a huge came changer for our small business. It allows our employees to answer the phone on the go, which is better for our patients....
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I recently had the pleasure of using 8x8 for my business communication needs, and I couldn't be more impressed. Their platform is incredibly user-friendly...
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My business has been with 8x8 for many years. We have had very good overall experience with the system. It performs well for our needs. I am of the opinion...
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I was having difficulty with firmware updates on several of my business Polycom phones. 8x8 support called and walked us through each step to troubleshoot... -
My experience with 8x8 support has for the two years of my tenure as Lead IT for The SSL Store has been excellent. I can't think of any ongoing or repeating ...
Featured Business VoIP Providers
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Provider
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Features
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Setup
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Money Back
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Reviews
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More Details
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|---|---|---|---|---|---|
Nextiva
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Free
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As low as $10/mo. Cancel Anytime For a Full Refund
| Read Reviews | |
Vonage Business
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Free
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As low as $13.99/line/mo
| Read Reviews | |
RingCentral
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Free
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Free trial. Cancel anytime.
| Read Reviews | |
Mitel
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Free
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MiCloud Connect 90-Day Guarantee
| Read Reviews | |
GoTo Connect
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Free
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Cancel Anytime, First Month Free
| Read Reviews | |
8x8 Inc.
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Free
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Starts at $15/mo. Free Trial.
| Read Reviews |
What to Look at When Reading VoIP Reviews
Based on our years of industry expertise and hands-on experience with top business communication solutions, we have developed the below criteria for ranking and reviewing VoIP providers:
- Available Features: We review and test the provider’s features to see how they influence and improve the end-user, admin, and customer experience. We evaluate feature accessibility on desktop and mobile devices, available communication channels, how the provider leverages new/emerging technologies, and how often the provider adds new features. We consider which features are included with each plan and if the provider restricts access to essential VoIP features by limiting them to the most expensive tier.
- Pricing, Plans, and Value: Does the provider offer scalable pricing tiers, a free trial, annual/monthly billing options, volume/exclusive use discounts, refunds, warranties, and money-back guarantees. Are individual add-on features available a la carte? Can users purchase additional toll-free/international minutes, storage space, user seats, text messages, and business phone numbers? How much value for money does each plan provide, and are there plans for businesses of all sizes (startups/solopreneurs, SMBs, global enterprises, etc.?) What is the contract length, and does the provider charge early termination, number porting, setup, or additional VoIP fees? What equipment is required, and can users purchase or rent the necessary hardware directly from the provider?
- Customer Experience: We evaluate each provider’s overall customer experience, from the installation and onboarding process to continued customer support. We examine tech support availability (hours+channels), priority support options, custom/on-demand end-user training materials, online knowledge bases, average wait times, resolution times, and available support languages. We review the platform’s overall ease of use via hands-on testing, evaluating the length and complexity of the setup process, the intuitiveness of desktop and mobile apps, and expected learning curves.
- Quality of Service (QoS): Does the provider use wideband audio codecs, prioritize voice traffic, and automatically send calls over the most efficient route to reduce bandwidth usage? Are features like HD voice audio, background noise cancellation/suppression, and active speaker differentiation included to improve call quality and reduce jitter, latency, and packet loss? Is 24/7/365 network monitoring with real-time QoS analytics and alerts included?
- Network Reliability: Is a 99.9% minimum SLA guaranteed uptime, with geographic network redundancy and backup power sources to ensure uninterrupted service, available? What is the average annual downtime, incident response time, and resolution time? How frequent are automated data backups and software updates?
- Platform Security: We review the provider’s VoIP security features, compliance certifications, and data privacy policy. We look for third-party penetration testing, 24/7/365 network monitoring, HIPAA/GDPR/PCI compliance, end-to-end encryption, custom data retention policies, and access control. We review physical safeguards at server storage facilities and consider how providers manage, store, and share user data.
Top Tips For VoIP Buyers
Whether you’re a first-time buyer or switching providers, follow these best practices when choosing a VoIP phone system:
- Evaluate current bandwidth: The bandwidth required to power a VoIP phone system depends on the number of concurrent users, but you’ll generally need a minimum of 100 upload/download kbps per line. Use our speed test tool to test your network.
- Choose between premise vs cloud-based VoIP: While an on-premises phone system provides greater security and control over your network, it comes with expensive, bulky equipment, high maintenance costs, and lengthy installation processes. Hosted VoIP solutions are managed offsite, in the cloud, entirely by the provider–and work in any location, on any device, with an Internet connection.
- Select business phone numbers: Quality VoIP providers allow you to port in existing business phone numbers and purchase local, toll-free, vanity, and international numbers directly on their site. Evaluate the number of toll-free minutes included in each plan, international calling rates, and which areas are included in the provider’s “free unlimited local calling” range (for example, some providers offer unlimited calling in the US only, while others include unlimited calling for the US, Canada, and Mexico.)
- Determine essential features: Decide which VoIP features are “must-haves” and which ones you’d like to have in the future but don’t need now. Ensure the provider offers a diverse feature set across voice and digital channels–and identify if key features are native to the platform or powered by a third-party partnership.
- Review available integrations: To continue using existing business communications software (CRM tools, chat apps, WFM solutions, etc.) ensure they integrate with potential providers. Evaluate available APIs and SDKs, and look for a platform with an active developer community.
- Read user reviews: Current user reviews include unbiased opinions about a potential platform’s strengths, weaknesses, and user experience. These reviews offer insight into details providers may not be eager to share, including information about surprise fees, customer service rep knowledge and responsiveness, service outages/bugs, and feature limitations.
- Test out potential platforms: Use free trials for a hands-on experience that makes it easy to evaluate a platform’s ease of use, features, and approach to customer service. Have admins and agents from multiple departments test the software, and solicit their feedback once the trial has concluded.
- Evaluate pricing: Ask providers about available discounts, extended free trials, money-back guarantees, and warranties for any purchased/rented equipment. Ensure plans are scalable to avoid paying for features you don’t need. Some providers may require long-term contracts with high early termination fees to secure discount pricing, so review terms carefully before signing anything.
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“GetVoIP’s comparison guides made it easy to summarize services and make an informed and cost-effective decision.”
Richard J.
Founder & CEO, Fanology Social