What to Look for When Reading Reviews

  1. Retain Objectivity – Identify the purpose of the review. Is the review factual, emotional, or opinion based.
  2. Comprehension – Does it capture all the points of the provider. Look for a comprehensive scope within a review.
  3. Check the Dating – Providers change over time. Look for the most current information to fairly assess a company.
  4. Identity – Anonymous reviews diminish credibility and the authority of the source. Look for the reviewer’s validity.

Featured Business VoIP Reviews

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Amazing Service Guarantee
Simply put, Nextiva is the most powerful system we've come across. Along with one of the most knowledgable and comprehensive support teams in the industry, Nextiva's award-winning Office Pro is aggressively priced at $19.95/mo/user, and comes with over 40 robust calling features catering to any size business. With no startup fees, and their 30 day money back guarantee, Nextiva is a must try!
37 Reviews
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Cloud Powered Business Phone System
Complete, all-inclusive cloud PBX solution w/ a ton of flexibility and features. Faxes and calls may be uniquely launched and managed from your desktop. User interface requires some getting accustomed to; pricing tier discounts geared towards multiple users.
79 Reviews
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Global Cloud Communication Market Leader
Mitel keeps their ear to the ground when it comes to customer needs and business communication solutions. They constantly run focus groups and monitor social media to better understand what their clients want. Although they are well known for developing their own hardware, Mitel has begun to focus on BYOD and also browser-based platforms. By keeping their software OS-agnostic, they have expanded their potential customer base. Mitel has over 60 million users worldwide.
36 Reviews
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Award-winning Business VoIP Experts
Constantly improving & updating their phone service for the better - one of the most feature-rich and innovative no contract VoIP companies. Tech support are attentative, professional, and thorough. Essentially limitless in scalability - system admins need to be vigilant with regard to incurring high monthly costs due to pricey yet attractive add-ons.
58 Reviews
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Fully Customizable Hosted VoIP
Competitive pricing & extensive feature set, backed up by a native, knowledgeable customer support team. Wide roster of phones w/ easy implementation and in-depth system management. Jive includes many advanced features where other companies charge a monthly fee.
55 Reviews
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Featured Residential VoIP Reviews

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All-inclusive Premiere Features
An all-inclusive affordable service that is tailored to your specific needs. Includes all their VoIP features with any plan. Not the lowest price out there, but comes extremely highly rated by their customers for their amazing service and levels of support.
10 Reviews
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Unlimited Calls + HUGE Savings
Subscription with two-year commitment equals huge value with unlimited calling to US/Canada. Customer support is limited to weekdays, 9-6 CT and there is a lack of softphone support. Up front payment is required for promotion w/ 30-Day MBG is included.
11 Reviews
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Risk-Free Guarantee
2-yr subscription at a promotional pricing requires full pre-payment. Includes expansive features, allotted international minutes, & unlimited calls in US and Canada. Service can be used with existing phone - provides free VoIP adapter. Extensive US based support includes live chat, email and live support; reps are only available 8am-4pm PST M-F. Number porting and/or new numbers are available. Comes w/ 30 day money back guarantee.
10 Reviews
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How Our Editors Rank and Review VoIP Providers

Our extensive reviews and rankings are composed of 6 main factors: About our VoIP Reviews

  • Product Quality

    How good or bad is the performance quality of the service/product offered? Are there any discrepancies such as echo, delay, etc.? If so how prominent were they, and how long were they affective?

  • Refund Policy

    Does the service provider offer a money back guarantee? If so, what is it? Potential customers should be able to trial a services and get a full refund if they are not satisfied.

  • Setup Process

    How much effort did it take to get up and fully running? Assistance from the provider or manufacturer Needed? If so why? What are the provider’s commonly known setup issues?

  • Pricing

    Details pricing options and points, as well as early termination fees, equipment charges, flexibility of pricing, monthly charges, etc. Represent the cumulative cost value of service with this provider.

  • Customer Experience

    Encapsulates users interactions with the company’s support department. Includes tech support, sales, email correspondence, navigation of user portal, and overall experiences with the service and provider’s customer-centric resources. Details feedback on live reps – were they knowledgeable, was there long wait times, etc.

  • Service Reliability

    Cover factors that affect the availability of the service including, outages, disaster redundancies, uptime, tech support availability and more. Users should note the affects of the provider’s scheduled downtime – i.e. how long was it down, maintenance, updates, etc.

  • Uptime Guarantee

    What is the service provider’s guaranteed uptime? Do they deliver what they promise?

  • Features

    Outlines the features offered and included, as well as hands-on experiences of them. Includes exclusive offerings, add-on features, scalability/flexibility of these features. Also accounts for quality, availability, and pricing of these features.

Disclosure: Our team of editors work hard to offer you invaluable and up-to-date reviews on all the communication service providers out there. In order to provide you with this free service, we collect referral fees from service providers displayed on our site. We assure you that this does not influence any of the content we publish, but only supports our honest efforts to offer you the best and most transparent comparisons. For more info regarding this disclosure email [email protected]

Our Tips For Buyers…

VoIP offers different solutions designed to fit various needs. With that, there are hosted VoIP solutions, in which a provider delivers and manages service(s) to you, and on-site solutions which require you to supply, manage, and maintain the necessary hardware. Both solutions dictate different levels of user involvement – as both solutions work differently to provide the same end result service. Though both options allow you to handle the basic functionality of the selected system, more advanced options are also readily available via user control panels.

Equipment and network quality can greatly impact the quality of calls; therefore, you want to be sure that you have chosen the best option, and have all the necessary equipment. As households and businesses vary in size and need, so do the equipment requirements. VoIP requires a sufficient broadband connection with bandwidth. (Note: the amount of bandwidth needed is determined by the amount of simultaneous users) Also users should be sure their internal network is fit to handle all the data (use our speed test tool to determine). Additionally, you should be sure your phones can support Voice over IP transmitting. In doing this, users will need SIP ready phones, or for non IP phones you will need a analog telephone adapter.

While VoIP offers tremendous cost efficiency in comparison to landlines, you should be aware that cost savings is relative to your calling needs. Installation and equipment fees are relative to the selected setting and system. Additionally, all startup and operating costs are determined based on the vendor and plan selected. In regards to calling plans, many services have additional fees for add-on features as well as international calling. VoIP calling is typically unlimited within the US and Canada; however, many times connecting to special lines or mobile phones can incur extra charges. Users should determine their needs before seeking out a vendor. Aside from need, users’ infrastructure also plays a large part in determining the overall cost efficiency of switching to this solution. If you will require an elaborate solution, costs will typically reflect this.

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