Google Voice is a simple cloud phone system providing virtual phone numbers for calling and texting from mobile or desktop.
The Google Voice phone system includes business features like call forwarding, multi-level IVR, and ring groups. It integrates smoothly into Google Workspace, with a simple interface that makes it easy for users to manage voicemail, send SMS, and scale a business by adding new users.
However, many Google Voice users feel limited by its limited feature offering. We tested and compared dozens of other VoIP phone systems to rank the best Google Voice alternatives.
TL;DR: Best Google Voice Alternatives
Here are our rankings for the top Google Voice alternatives:
- RingCentral: Best for internal team collaboration
- Nextiva: Best for a user-friendly phone system
- Grasshopper: Best for simple calling and texting
- Dialpad: Best for AI support and analytics
- GoTo Connect: Best for international calling
- Zoom Phone: Best bang for your buck
- 8x8: Best for supervisor support
- Ooma Office: Best for business SMS features
- Aircall: Best for routing and call distribution
- OnSIP: Best pay-per-minute option
Our Research Methodology
We assessed each platform’s strengths, weaknesses, and overall vision. Our goal was to highlight providers that offer a clear improvement over Google Voice in key areas. Here's how we conducted our research:
- Pricing and Plans: We analyzed each provider’s pricing tiers to understand what features are included at different levels, helping us evaluate overall value in comparison to Google Voice’s limited pricing model
- Integrations: We reviewed how pre-built integrations worked for each platform, our focus was on CRM, helpdesk, and productivity tools as we looked for native integrations and APIs that support scalability
- Security: We know security is crucial for business communications, so we compared encryption standards, authentication options, and compliance certifications (such as HIPAA, SOC 2, or GDPR) across all platforms
- Reliability: We examined each provider’s uptime guarantees, redundancy infrastructure, and global points of presence. Publicly available outage logs and SLA commitments were also considered to assess platform stability
- Advanced Features: We gave extra weight to platforms offering innovative features beyond Google Voice’s scope like live transcription and automated summaries to real-time analytics and intelligent routing
- Communication Channels: We evaluated which platforms supported multiple communication channels (voice, SMS, team chat, video conferencing) and whether these were accessible through a unified interface
- Ease of Use: We tested how intuitive each solution was to set up and use, including the web and mobile apps. We also assessed whether key features like call flows, IVRs, and automations could be built without requiring technical expertise
- Customer Support: We researched support hours, contact channels (phone, chat, email), and whether platforms offer premium or priority support packages
Why Look for a Google Voice Alternative?
While easy to use, Google Voice doesn’t offer as many extensive features as other business phone systems. It doesn’t support toll-free numbers, real-time business analytics, call queues, or CRM integrations.
Here are a few reasons you might consider an alternative:
- Call queueing: Google Voice doesn’t have call queues, which limits a company’s ability to separate phone system departments
- Routing: Google Voice lacks some of the call distribution and call routing tools that alternatives have
- Team collaboration: Some alternatives offer team chat, video meetings, and other features that enhance team collaboration–in addition to voice telephony
- Customer support: Other cloud phone systems have more responsive customer support options, providing round-the-clock service through live chat, phone, and email
- Integrations: Alternative solutions integrate with more third-party software, syncing the tools and data you already use
- Analytics and data: Many Google Voice alternatives offer more comprehensive, AI-based analytics systems that track deeper insights about customers and users
The Best Google Voice Alternatives
Based on our research, here are the top Google Voice alternatives:
| Provider | Starting Price | Key Features | Best For |
| RingCentral | $20/user/month (Core Plan) | Team messaging, AI video meetings, multi-level IVR, call queues, analytics | Teams needing a full collaboration suite with voice, video, and chat |
| Nextiva | $20–30/user/month | Visual IVR, toll-free numbers, CRM-lite features, team chat, video huddles | Growing teams seeking ease-of-use without a steep UCaaS learning curve |
| Grasshopper | $14–$55/month | Shared numbers, voicemail transcription, mobile/desktop app | Freelancers or micro-teams wanting a straightforward phone system |
| Dialpad | $15–$25/user/month | AI call transcription, coaching, IVR, analytics, CRM integration | Data-driven sales or support teams leveraging AI and analytics |
| GoTo Connect | ~$27/user/month (historical) | Unlimited international calling to 50+ countries, IVR, video, analytics | Global businesses with extensive international calling and routing needs |
| Zoom Phone | $15–22.49/user/month | Zoom integration, IVR, call queues, call monitoring, metered/unlimited plans | Teams already using Zoom seeking affordable VoIP with analytics |
| 8x8 | Quote-based | Supervisor tools, international numbers, call monitoring, video for 500 participants | Enterprises or support teams needing supervision, analytics, and compliance features |
| Ooma Office | $19.95–29.95/user/month | IVR, SMS with templates, call blocking, 100-participant video meetings | Hybrid teams needing voice/SMS tools without full UCaaS complexity |
| Aircall | $30/license/month (3 seat min) | Skill-based routing, shared inbox, CRM integration, queue callbacks | Inbound support/sales teams focused on call distribution and detailed routing |
| OnSIP | 3.2¢/min (pay-as-you-go) | Web-based calling, IVR, ring groups, web chat, usage-based billing | Budget-conscious or seasonal teams needing scalable, no-contract voice solutions |
1. RingCentral: Best for Team Collaboration
RingCentral offers a full unified communications suite (voice, video meetings, SMS, and team messaging) designed for business collaboration. Google Voice is limited to just text, voice, and basic call management, giving RingCentral the edge as it grants teams a centralized hub for their communication and collaborative needs.
On top of that, it provides powerful routing features like multi-level IVR and call queues which Google Voice does not have. Businesses looking to replace fragmented workflows (like using Slack, Zoom, and Voice at once) with an integrated system should look to RingCentral.
Pricing
RingCentral pricing starts at $20/user/month for the Core plan which includes team messaging, video meetings, IVR, and call groups even at the entry level.
Top Features
- Built-in team chat with file sharing and task management
- AI-powered video meetings for up to 200 participants
- Multi-level IVR and drag-and-drop call routing
- Call queues and advanced ring group settings
- Analytics and call monitoring for supervisors
Pros
- Excellent for internal team communication
- Comprehensive call routing and queueing tools
- Stronger value on lower-tier plans
Cons
- Higher learning curve than Google Voice
- More features than some small teams need
Who Should Use RingCentral
Teams that collaborate heavily via chat and video, or need sophisticated call routing, will find RingCentral a significant upgrade over Google Voice.
2. Nextiva: Most User-Friendly UCaaS
Nextiva takes VoIP, video conferencing, messaging and basic CRM features and combines it into one user-friendly platform. Google Voice offers minimal integration and team collaboration features, whereas Nextiva provides a one-stop-shop without overwhelming basic users. It is driven on usability and an intuitive interface for teams that want auto attendants, analytics, and team messaging without the more complex UCaaS platforms’ learning curve.
Pricing
Nextiva pricing starts around $20/user/month for the lowest tier Digital plan, though for SMS and Voice one has to do the Core plan at $30/user/month. All plans starting at the Core level include toll-free minutes and local numbers.
Top Features
- Toll-free numbers included
- Team chat with channels and video huddles
- Visual IVR with drag-and-drop setup
- Contact profiles with CRM-like notes
- User-friendly interface across all apps
Pros
- Easy to use, even for non-technical users
- Integrates team chat and video without being overwhelming
- Industry-class contact management tools
Cons
- Fewer analytics features than RingCentral or Dialpad
- Limited video meeting capacity (250 participants, 16 on video)
Who Should Use Nextiva
Nextiva is most ideal for growing teams who want more than Google Voice offers, but without diving into or scaring off existing team members with overly complex platforms.
3. Grasshopper: Best for a Simple Phone System
Grasshopper delivers a no-frills business phone system with extensions, voicemail transcription and shared numbers. It is similar to Google Voice in its basic nature, but offers better support for multiple users operating under one business identity. Google Voice is tied to Google Workspace but not much else, Grasshopper is a more business-focused option that’s great for solo professionals or small, agile teams looking for a less complex communication tool without baggage.
Pricing
Grasshopper pricing starts at just $14/month for the True Solo plan for 1 user, 1 extension, and 1 phone number, though for teams you will want to do the Solo Plus Plan ($28/month) which adds unlimited users, and 2 more extensions. While the Small Business plan at $55/month takes you to 4 numbers and unlimited extensions.
Top Features
- Shared phone number with extensions
- Unlimited domestic texting and calling
- Voicemail transcription
- Simple mobile and desktop app
Pros
- Easy setup and user-friendly interface
- No unnecessary features or clutter
- Strong value for basic needs
Cons
- No video, team chat, or analytics
- Pricing less flexible for solopreneurs
Who Should Use Grasshopper
Best for freelancers or small teams who want a stripped-down voice and SMS system that’s easier than Google Voice to manage.
4. Dialpad: Best For AI Features and Analytics
Dialpad is a communications platform that has embraced AI in all its facets, offering AI-powered call transcription in real time, sentiment analysis, and live coaching tools. Google Voice lacks AI features, robust analytics, and coaching tools, making Dialpad the pick for data-driven teams, supervisors, and sales representatives. Dialpad also integrates with CRMs and other real-time analytics dashboards to give managers even more granularity in oversight, something Google Voice just cannot compete with.
Pricing
Dialpad pricing is set up in a traditional three-tiered structure. The lowest tier at $15/user/month includes almost all of the same features as the higher tiers. The mid-tier at $25/user/month adds on international calling capabilities, while the highest tier (quote-based only) offers a superior level of reliability and security including a 100% uptime guarantee.
Top Features
- AI call transcription and real-time speech coaching
- Video meetings with whiteboards and waiting rooms
- IVR, call queues, and ring groups
- Real-time and historical analytics
- International numbers from 70+ countries
Pros
- Powerful AI and analytics features
- Strong routing and queuing tools
- Best-suited for remote teams and coaching-oriented organizations
Cons
- Video meetings limited to 10 participants
- Interface can feel busy compared to Google Voice
Who Should Use Dialpad
Teams that value data-driven insights and AI tools for training and performance will benefit far more than they would with Google Voice’s barebones offerings.
5. GoTo Connect: Best For International Calling
GoTo Connect offers a full-fledged UCaaS platform with a strong slant towards international calling coverage and customization. Google Voice offers limited international service (and even requires manual credit reloads), GoTo Connect does unlimited calls to 50+ countries. It is much better suited for global teams or any business looking for world-class call routing and flexibility with voice and video tools all in one place.
Pricing
GoTo Connect pricing is currently quote-based but previously the Connect Phone System was listed at $27/user/month. The base plan comes with free calls to 50 countries and includes toll-free minutes. The Connect CX and Contact Center plans add WhatsApp and other social integrations as well as AI Chat analysis and advanced integrations with CRM platforms like Salesforce.
Top Features
- Unlimited calling to 50+ countries
- Video meetings for 250 users
- Unlimited IVR, ring groups, and call queues
- Real-time analytics and custom dashboards
- Drag-and-drop dial plan builder
Pros
- Great for international teams
- High meeting capacity and strong routing tools
- Detailed reporting and analytics
Cons
- Interface can feel complex and overwhelming for less tech-savvy users
- Higher cost than basic systems
- Lack of transparent pricing
Who Should Use GoTo Connect
Global businesses looking for unlimited international calling and flexible call routing will find it a clear upgrade from Google Voice.
6. Zoom Phone: Best Value
Zoom Phone takes the familiar Zoom interface and integrates business VoIP, call queues, SMS, and solid call management. Compared to Google Voice, it is a solid upgrade to teams already using Zoom Meetings extensively. Unlike Google Voice, which only does basic texting and calling, Zoom Phone throws in analytics, IVRs, and an assortment of supervisor tools. Zoom’s metered pricing also just adds a degree of flexibility for small teams looking for tailored plans.
Pricing
Zoom Phone pricing starts at $15/user/month for the US and Canada plan with metered calling for both domestic and international calls. The Pro Plus (at $18.49/user/month) and Business (at $22.49/user/month) plans include Zoom Workplace Pro as well as Unlimited Zoom Phone use in the US and Canada.
Top Features
- Choice of metered or unlimited plans
- Team chat with file sharing
- Call queues and IVR
- Call monitoring, whisper, barge, and takeover
- Seamless Zoom Meetings integration
Pros
- Affordable entry-level plans
- Integrated with Zoom’s broader ecosystem (their Workspace suite for example)
- Good mix of simplicity and features
Cons
- Meetings and chat less advanced than RingCentral
- Overwhelming for very small teams
- Not as ideal for those not already invested in the Zoom platform
Who Should Use Zoom Phone
Global businesses looking for unlimited international calling and flexible call routing will find it a clear upgrade from Google Voice.
7. 8x8: Best for Supervisor Support
8x8 is a global communications tool that does voice, messaging, video, and advanced analytics, it is designed with supervisors in mind. It’s also much more powerful and scalable than Google Voice for support teams or contact centers. With call whisper, barge, performance-tracking dashboards, and unlimited international calling, Google Voice feels elementary. 8x8 is also better oriented for hybrid or international organizations who need compliance tools.
Pricing
8x8 pricing is currently quote-based, you will need to contact their sales team to get specific details. They offer pay-as-you-go pricing without commitments or contracts for some of their calling and texting services, but are mostly subscription-based with customized rates based on your organization size. 8x8 also offers enterprise plans for large scale operations.
Top Features
- Video meetings with up to 500 participants
- Supervisor tools: call monitoring and real-time analytics
- Contact center upgrade options
- International phone numbers from 100 countries
- Live streaming on YouTube
Pros
- Robust international and monitoring features
- Built for those looking for call center and team supervision
- Supports larger video meetings than most other platforms
Cons
- More than small teams typically need
- Some features paywalled by higher-tier plans
Who Should Use 8x8
Supervisors and support teams needing visibility and control over performance will get more than Google Voice can offer.
8. Ooma Office: Best for Hybrid Teams
Ooma Office offers three plans: the Essentials Plan for $19.95/user/month, the Pro Plan (Ooma’s most popular) for $24.95/user/month, and the Pro Plus Plan for $29.95/user/month. Unlike most cloud phone providers, Ooma Office does not require a contract. Each plan comes with a free local or toll-free business phone number, 50+ standard VoIP features, and unlimited calling in the United States, Canada, and Mexico.
Pricing
Ooma Office pricing is currently quote-based, you will need to contact their sales team to get specific details. They offer pay-as-you-go pricing without commitments or contracts for some of their calling and texting services, but are mostly subscription-based with customized rates based on your organization size. 8x8 also offers enterprise plans for large scale operations.
Top Features
- Multi-level IVR and call queues
- SMS with templates, analytics, and bulk messaging
- 100-participant video meetings
- Enhanced spam and call blocking tools
Pros
- Straightforward interface with advanced features
- Excellent SMS tools, amongst some of the better options here
- A great choice for organizations with office and remote-based teams
Cons
- Limited team chat features
- Video meetings less advanced than Zoom or RingCentral
Who Should Use Ooma Office
Hybrid and remote teams needing better SMS and IVR than Google Voice without jumping into full-scale UCaaS.
9. Aircall: Best for Routing and Call Distribution
Aircall prioritizes voice and is tailored towards inbound support and sales teams. Compared to Google Voice which lacks any intelligent routing or queuing options, Aircall is an ace. It offers skill-based routing, shared inboxes, and queue callbacks and integrates with CRMs and helpdesks. Aircall is the top pick for teams who need control over how calls are handled and distributed.
Pricing
Aircall pricing starts at $30/licence/month for their Essentials plan, with a three-seat minimum. It comes with a 7-day free trial. Monthly and annual plans are available with a 25% discount for the annual offerings. Add-ons like AI summaries and advanced analytics run up the costs.
Top Features
- Multi-level IVR and skill-based routing
- Call queue callbacks
- Shared inbox for calls and SMS
- Advanced analytics with live queue activity
- CRM-integrated call logs and tagging
Pros
- Powerful routing and queue features
- Great for call centers and support teams
- Searchable transcripts and call data
Cons
- No video or chat
- More complex than Google Voice for basic users
- AI features are paywalled behind an add-on
Who Should Use Aircall
Inbound sales and support teams who will outgrow Google Voice’s routing and need better distribution and analytics tools.
10. OnSIP: Best Pay-As-You-Go Option
OnSIP is one of the most flexible picks as it is a SIP-based VoIP system with pay-as-you-go pricing which Google Voice does not support. For teams with fluctuating call volumes and tight budgets, OnSIP is the best option providing customizable IVRs, ring groups, and browser-based call management. It’s a far more scalable option for teams who need voice tools without the monthly per-user fee commitments and limitations Google Voice imposes.
Pricing
OnSIP pricing is divided into two pricing plans: The Basic plan is charged by the account on a pay-as-you-go structure, and the Unlimited plan is charged per user with unlimited minutes. The Basic plan charges 3.2 cents per minute within OnSIP’s 21-country network. Intended for small businesses with low call volumes, the Basic plan has no user minimum and includes limited feature access.
Top Features
- Voice, basic video calls, and embedded web chat
- Multi-level IVR and ring groups
- Web-based call management
- Sayso click-to-call on websites
- International calling to 20+ countries
Pros
- Flexible pricing for small or seasonal teams
- Web chat includes a solid customer engagement tool
- Free desk phone adds value
Cons
- Limited video and collaboration tools
- Less robust than Zoom or RingCentral
Who Should Use OnSIP
Budget-conscious or low-call-volume teams that need more flexibility than Google Voice or prefer usage-based pricing.
Which Google Voice Alternative Should You Pick?
Here’s a quick breakdown to help you decide which Google Voice alternative is best for your business needs:
- Simplicity: Grasshopper and Ooma make strong options if you want simple, easy-to-use phone systems
- Team collaboration: RingCentral, Nextiva, and Dialpad are strong unified communications platforms that encourage collaboration via chat and video
- International calling: GoTo Connect, 8x8, and OnSIP all provide large unlimited calling areas that span multiple countries
- Routing and queueing: Zoom and Aircall provide intricate routing and queueing systems to customize how you handle inbound calls
