Tyler Webb

Tyler Webb

  • B2B Writer

Tyler Webb is a California-based writer and business technology researcher who presents communication tools and trends in clear, concise language.

Before beginning his technology-writing career this year with GetVoIP, Tyler taught high school English for five years, connecting with young writers and helping them express themselves through writing. During this time, he began researching health and nutrition as a means to overcome some of his own inflammatory symptoms, and these studies continue to lay the foundation for health articles that he publishes independently. Tyler has also authored a series of education-focused articles, outlining various grammar topics.

Just beginning his career in business communication writing, Tyler seeks to help companies better serve their employees and customers by taking advantage of the rapidly growing world of communication technology.  

In his free time, Tyler enjoys writing song lyrics, playing guitar, reading philosophy books, and going on walks in the forest around his house.

Read some of Tyler's latest articles below:

May 13, 2022

Avaya OneCloud CPaaS: Plans, Pricing, Features

While your business always aims for a high level of customer satisfaction, keeping up with consumer demands like fast support times, automated self-service, and personalized, authentic omnichannel communication is increasingly difficult. This is especially true for businesses that either don’t have an in-house IT team, or that lack the time and knowledge required to build their own...
May 04, 2022

What is a VoIP Phone and How Does it Work?

A VoIP phone system provides countless benefits over landlines–so much so that, by 2025, traditional telephones are expected to become obsolete. Therefore, if you haven’t yet made the switch to a VoIP phone, now is the time to do so. But what are VoIP phones, how do they work, and how are they different from landlines? This post is here to give you the answers you need, plus more...
May 03, 2022

Zendesk vs ServiceNow: Comparing CX Solutions

Today’s business leaders know the importance of quality customer service, relying on live agents and AI-powered tools to improve buying and support processes. For example, SMBs may use website chat software to make real-time shopping recommendations, let customers access asset management tools and other financial services via IVR call menus, or offer live video product tutorials to entice...
April 28, 2022

Best Aircall Alternatives and Competitors [Compared]

Call center software provider Aircall helps businesses elevate the customer experience through a rich set of call management, queue optimization, and self-service features.  However, customer expectations have skyrocketed when it comes to how to contact businesses – and a single communication channel is no longer enough. Omnichannel and multichannel contact centers with social media and ...
April 21, 2022

Best VoIP Routers for Business or Home: Detailed Comparison

Choosing the right VoIP router is an overwhelming but essential process. After all, fast Internet speeds and high-quality, consistent service are the backbone of your entire Voice Over IP (Internet Protocol) experience – no pressure. In addition to ensuring that your VoIP router is compatible with your existing hardware and VoIP software, you’ll need to consider your budget, the number...
April 14, 2022

Multichannel Contact Center 101: All you Need to Know

A multichannel contact center provides customer-facing agents with centralized cross-channel communication capabilities and up-to-date customer data, streamlining customer support and dramatically improving customer satisfaction as a result. This article outlines key features, benefits, and best practices for multichannel contact center software.   Jump to ↓ What is a...
April 06, 2022

Conversational Marketing 101: Benefits, Features & Examples

Immediate responses to support requests, personalized product recommendations based on past purchases, seamless interactions with team members across multiple communication channels: it’s no secret that today's customer expectations are sky-high. One way to make meeting them easier? Conversational Marketing. As the name suggests, conversational marketing wins over customers through a...
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