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RingCentral

RingCentral Verified Reviews & Ratings

RingCentral was founded in 1999 by Vlad Shmunis and launched officially in 2003. They were one of the first...
2003
Year Founded
70%
Recommend It
198
User Reviews
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Have been a RingCentral customer since…

Have been a RingCentral customer since 2016. Was not overly impressed with the user interface and sound quality from the start. Was forced to sign a two year contract when I signed on. I made the decision with in the first year that I would leave Ring Central once my contract lapsed. So recently I found the time to sign up with Ooma, I signed up and had my number ported then notified RingCentral I was ending their service. This is when I found out that they automatically renewed my contract for 2 more years. Reading over the contract, they were correct it was in the contract. Needless to say I was very upset! NO COMPANY WHO HAS THE CUSTOMERS BEST INTEREST IN MIND OPERATES THIS WAY! It didn’t matter to them that I was a trouble free client for two years. Automatic renewal locked me into a price higher than any new subscribers would receive. When I spoke with their customer service the response was “you signed a contract”. They were right. Shame on me. So now I will be posting where I can to help keep other small business owners from making the same mistake. I am currently paying the remainder of my contract and using Ooma.

Have been a RingCentral customer since 2016. Was not overly impressed with the user interface and sound quality from the start. Was forced to sign a two year contract when I signed on. I made the decision with in the first year that I would leave Ring Central once my contract lapsed. So recently I found the time to sign up with Ooma, I signed up and had my number ported then notified RingCentral I was ending their service.

This is when I found out that they automatically renewed my contract for 2 more years. Reading over the contract, they were correct it was in the contract.

Needless to say I was very upset! NO COMPANY WHO HAS THE CUSTOMERS BEST INTEREST IN MIND OPERATES THIS WAY! It didn’t matter to them that I was a trouble free client for two years. Automatic renewal locked me into a price higher than any new subscribers would receive. When I spoke with their customer service the response was “you signed a contract”. They were right. Shame on me. So now I will be posting where I can to help keep other small business owners from making the same mistake. I am currently paying the remainder of my contract and using Ooma.

Pros: None.
Cons: Over priced, Profit driven.
Would Recommend: No

Wish I had switched to Ring Central…

Wish I had switched to Ring Central sooner! Easy installation, GREAT customer support! Clients hear my voice on the auto-receptionist. No more robo calls (computers can’t choose an option to connect). I love all the features and have no complaints!

Wish I had switched to Ring Central sooner! Easy installation, GREAT customer support! Clients hear my voice on the auto-receptionist. No more robo calls (computers can’t choose an option to connect). I love all the features and have no complaints!

Would Recommend: Yes
Raid S.'s review forRingCentral

Best provider ever, after trying 3…

Best provider ever, after trying 3 market providers, Support team, account management, and services are awesome. We faced an upgrade phase to new features demands, the process didn’t take more than 1 hour to get the new features. Well done RingCentral, keep the good services up!

Best provider ever, after trying 3 market providers,

Support team, account management, and services are awesome.

We faced an upgrade phase to new features demands, the process didn’t take more than 1 hour to get the new features.

Well done RingCentral, keep the good services up!

Would Recommend: Yes

Horrible Texting ( SMS ) Service…

Horrible Texting ( SMS ) Service! I’m a heavy user of the RingCentral texting app, which in general I really quite like. Only problem is, that half of the time my messages don’t make it through (despite the fact they’re showing as “sent”). I have heard from multiple customers that they didn’t receive messages they should have. When I called customer service, they had escalated my case right away, but ultimately where unable to resolve the issue!! They kept asking me to reach out to customers and ask them about their carrier and such, which is unacceptable. Hence, without help of a paying customer they are simply incapable of fixing their faulty unreliable SMS service!

Horrible Texting ( SMS ) Service!

I’m a heavy user of the RingCentral texting app, which in general I really quite like. Only problem is, that half of the time my messages don’t make it through (despite the fact they’re showing as “sent”). I have heard from multiple customers that they didn’t receive messages they should have.

When I called customer service, they had escalated my case right away, but ultimately where unable to resolve the issue!! They kept asking me to reach out to customers and ask them about their carrier and such, which is unacceptable. Hence, without help of a paying customer they are simply incapable of fixing their faulty unreliable SMS service!

Would Recommend: No
Ian W.'s review forRingCentral

We have used this service…

We have used this service for just over two years now. I have had no issues. I find the features amazing! The caller info helps us communicate better with our customers, the web portal also helps us with CRM. When I have contacted customer support they have always been very professional, polite, friendly and helpful with the little tweaks we have had to make. All in all we are very happy with RingCentral’s service. – Via BT (UK)

We have used this service for just over two years now. I have had no issues. I find the features amazing! The caller info helps us communicate better with our customers, the web portal also helps us with CRM. When I have contacted customer support they have always been very professional, polite, friendly and helpful with the little tweaks we have had to make. All in all we are very happy with RingCentral’s service.

– Via BT (UK)

Would Recommend: Yes
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Provider Overview

RingCentral was founded in 1999 by Vlad Shmunis and launched officially in 2003. They were one of the first providers to stick their flag in the ground and offer cloud-based IP PBX and phone service. They offer a robust, redundant, and reliable platform that has numerous features. For over a decade, RingCentral has offered small and medium-sized businesses phone features that were previously only available to the largest and richest companies. Now, they have plenty of company, but they still lead the way.

 

RingCentral Pricing and Services

 

Help & Support Options:

  • 24/7 customer phone support available for Office customers with two or more users.
  • Professional and Office customers with one user: Phone support Monday–Friday, 8 AM–9 PM ET (5 AM–6 PM PT)
  • Comprehensive FAQ section
  • Online guides and video tutorials

RingCentral’s Most Popular Plan: Office Premium

  • Mobile App: Available for iOS, Apple Watch, Android, and Windows Phone
  • 2,500 toll free minutes (number not included)
  • Maximum 25 participants in HD videoconferencing
  • Unlimited inbound and outbound US and Canada calling
  • Call management and phone system administration
  • Glip for team collaboration
  • Integrations with business applications
  • Phone rental or purchase options
  • Call log reports
  • Inbound Caller ID by name
  • HD Voice
  • Automatic call recording
  • Multi-level Auto Attendant
  • Salesforce, Zendesk, and Desk.com integration
  • Single Sign-on

RingCentral Office Premium Pricing:

  • 1 User: $34.99/mo, $42.99/mo, $49.99/mo
  • 2-19 Users: $24.99/mo, $27.99/mo, $34.99/mo
  • 20-99 Users: $21.99/mo, $24.99/mo, $31.99/mo
  • 100-999 Users: $19.99/mo, $22.99/mo, $29.99/mo

Available Calling Features

  • Automatic call recording: Record calls for legal and training purposes
  • Call Flip: Seamlessly transfer a call from your home device to your mobile device without even putting the caller on hold. RingCentral was the first to develop this feature, and few others have it.
  • Call Forwarding: Redirect all calls
  • Call Logs: See who called and for how long
  • Call Management/Call Rules/ Phone System Administration: This sums up many terms for the ways you can control inbound and outbound calls, including working hours. It also controls what phones are connected within the plan so you can work from anywhere
  • Call Park: Transfer a call to a dedicated “empty” line while you find the best person to take the call, who can pick up the call without having to talk to the first agent again
  • Call screening: Have the inbound caller say their name before they can connect to a call.
  • Glip for team collaboration: Similar to Slack or Hipchat, this feature allows teams to communicate in their own permanent chat room, share notes, assign tasks, and access your files. This is available on all RingCentral Office plans.
  • HD Videoconferencing: Hold conferences in 1080P on your tablet or computer using a regular webcam rather than room-sized equipment. The software automatically focuses on the person speaking.
  • HD Voice: delivers audio in higher quality speech during a regular call.
  • Inbound Caller ID by name: See more than just a phone number when your phone rings
  • Integrations: RingCentral office seamlessly integrates with business applications such as software suites from Google and Microsoft. What services can be integrated depends on your level of service.
  • Intercom: Talk to your colleagues within the office through your desk phone.
  • Message alerts: Get an email alert or text message when you receive faxes and voicemail.
  • Missed-call notifications: Get notifications via email, text message, and your softphone/app when you miss a call.
  • Mobile App: Available for iOS, Android, and Windows Phone
  • Multi-Level Auto-Attendant: Set up a way to navigate inbound calls to the best agent to take incoming calls.
  • VoIP Paging: Your desk phones’ speakerphones become a mini PA system within a department. Make announcements directly through your desk phone or smartphone.
  • Phone rental or purchase: Save money in the long term by buying, or save money upfront and be assured of the best technical support with ongoing rentals
  • Presence: See who your colleagues are talking to, if anyone, before transferring a call
  • Shared lines: More than one phone can be connected to the same number or extension; no need for call transfers.
  • Single Sign-on: Empowers select or all members in a company to access all the company application with one set of credentials.
  • Toll free minutes: Every plan includes inbound toll free minutes to be shared with all users. Toll free number costs the same as a second local number.
  • Unlimited inbound and outbound US calling: Plus great rates on international calls
  • Voicemail-to-text: Automatic voicemail transcription.

RingCentral’s Recent Awards:

RingCentral has acquired a number of awards and official certifications over the past few years. Some recent accreditations include:

RingCentral Earns Frost & Sullivan’s Market Leadership Award for the Second Consecutive Year
– RingCentral Named a Leader in Gartner’s 2015 Magic Quadrant for Unified Communications as a Service Worldwide
– 2015 American Business Awards℠ Recognizes RingCentral With Bronze Stevie Award for Customer Service Team of the Year
– RingCentral Receives Frost & Sullivan Market Leadership Award
RingCentral Selected for Internet Telephony TMC Labs Innovation Award
RingCentral Recognized for Global Business Excellence Award
RingCentral Awarded for CRM Customer Magazine Award

 

Editor’s Bottom Line of RingCentral


Over 300,000 customers can’t be wrong. RingCentral has been a perennial favorite of VoIP review sites. They continue to innovate from either their in-house team or by making deals with smart companies. One of their best choices was to enter a partnership with Zoom, making it possible to have HD quality video conferences with large numbers of participants. Formerly, this was only available with huge hardware, some that even needed its own dedicated rooms. Instead, a laptop or tablet is now all you need. This offering is a game changer that few other providers can compete with.

RingCentral has a huge head start over today’s VoIP startups, and but they’re always looking forward rather than resting on their laurels. Every few years, they find a way to reinvent themselves and stay fresh. It’s hard to say anything bad about RingCentral, but they do seem a little vanilla. Vanilla, of course, is the most popular flavor of ice cream, so that’s good for most. But, there are some companies out there that like quirky companies and gimmicks. RingCentral stays away from the bleeding edge and sticks to software and hardware with a proven track record.

RingCentral has exclusive features, but they aren’t available unless you pay for the top tiers. If you want a great VoIP experience, you won’t go wrong with RingCentral as a whole, but organizations that are able to afford it can get more with RingCentral than with many other providers.
Screenshots
  • RingCentral Admin Portal Overview
    RingCentral Admin Portal Overview
  • RingCentral Auto Receptionist
    RingCentral Auto Receptionist
  • RingCentral Call Log
    RingCentral Call Log
  • RingCentral Call Queues
    RingCentral Call Queues
  • RingCentral Company Numbers Overview
    RingCentral Company Numbers Overview
  • RingCentral Device Overview
    RingCentral Device Overview
  • RingCentral Dialpad
    RingCentral Dialpad
  • RingCentral Faxing
    RingCentral Faxing
  • RingCentral Report Overview
    RingCentral Report Overview
  • RingCentral User Overview
    RingCentral User Overview

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