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Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
If your business is in the search for nothing but the best, then Nextiva should be the first option...
2006
Year Founded
79%
Recommend It
110
User Reviews
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I had been using Nextiva for over 5 years…

I had been using Nextiva for over 5 years now. It has been to be a good, solid system with excellent quality voice quality. When I call support, there’s always a live person to speak with immediately.

I had been using Nextiva for over 5 years now. It has been to be a good, solid system with excellent quality voice quality. When I call support, there’s always a live person to speak with immediately.

Pros: In the past it has been an excellent, solid provider. Responsive to problems.
Cons: Not so anymore. Nothing but bad scratchy, staticky voice files.
Would Recommend: Yes
Donnan O.'s review forNextiva

We had tried Digium and were not…

We had tried Digium and were not satisfied with the back end support or lack of it since you have to manage and train yourself on it. Its very difficult to maneuver. So we started trials with Nextiva and RingCentral. We gave Nextiva a shot initially due to the pricing and US based support and for having a single point of contact which would have been our sales rep. We quickly had issues with call quality regardless of device, hardwire, VOIP, internet, or cell service. After multiple call quality issues including two with our sales rep we decided to cancel our trial month. Keep in mind we set up a month to month contract with the ability to get a full refund if we were dissatisfied for ANY reason. Well 3 conversations, a chat, and several emails later the cancellation we requested 5 days ago still has not been processed and we still have not received a refund. I am told its coming. I would also like to add that the sales rep Corey S. who was initially very pleasant has taken a very rude tone. I would never recommend the Nextiva service to anyone after this experience. We have been on RC for a few days now and there support is top notch and the system and app integration is far superior. Heres to hoping that RC continues to deliver the great service Nextiva did not.

We had tried Digium and were not satisfied with the back end support or lack of it since you have to manage and train yourself on it. Its very difficult to maneuver. So we started trials with Nextiva and RingCentral. We gave Nextiva a shot initially due to the pricing and US based support and for having a single point of contact which would have been our sales rep. We quickly had issues with call quality regardless of device, hardwire, VOIP, internet, or cell service. After multiple call quality issues including two with our sales rep we decided to cancel our trial month. Keep in mind we set up a month to month contract with the ability to get a full refund if we were dissatisfied for ANY reason. Well 3 conversations, a chat, and several emails later the cancellation we requested 5 days ago still has not been processed and we still have not received a refund. I am told its coming. I would also like to add that the sales rep Corey S. who was initially very pleasant has taken a very rude tone. I would never recommend the Nextiva service to anyone after this experience. We have been on RC for a few days now and there support is top notch and the system and app integration is far superior. Heres to hoping that RC continues to deliver the great service Nextiva did not.

Pros: Easy set up, friendly sales people.
Cons: intermitten function and quality issues, di.
Would Recommend: No

I would highly recommend this…

I would highly recommend this service to anyone looking to have a realistically priced, well supported phone service. The big communication corporations are no better and unrealistically priced for what you get. Other VOIP providers are nowhere close in service and features.

I would highly recommend this service to anyone looking to have a realistically priced, well supported phone service. The big communication corporations are no better and unrealistically priced for what you get. Other VOIP providers are nowhere close in service and features.

Pros: Cost, Service, Options, Features.
Cons: Subject some noise/fluctuation when cable service is bad.
Would Recommend: Yes

The service is not the same in all…

The service is not the same in all areas. Our international sales manager insists on keeping his local telephone line since Nextiva is not always reliable. The thing that make me really mad is that they keep there customers only by threatening penalties if you leave. Even lines added after the agreement was signed are subject to penalties. The salesperson never disclosed this and is never available to help after you sign up. Stay away to save yourself. Also have heard they are over priced from reading other reviews and complaints.

The service is not the same in all areas. Our international sales manager insists on keeping his local telephone line since Nextiva is not always reliable. The thing that make me really mad is that they keep there customers only by threatening penalties if you leave. Even lines added after the agreement was signed are subject to penalties. The salesperson never disclosed this and is never available to help after you sign up. Stay away to save yourself. Also have heard they are over priced from reading other reviews and complaints.

Pros: None.
Cons: cant hit a button to redial someone who left a message.
Would Recommend: No

I have been with Nextiva since 2009 and…

I have been with Nextiva since 2009 and have never had any outages or problems that were caused by Nextiva. Only recently did I have to update my outdated hardware and the support team was very helpful. The system is easy to maintain and affordable which makes it the perfect combination for a small business that does not want to spend a fortune on phones, but wants to look professional enough to grow. No complaints here!

I have been with Nextiva since 2009 and have never had any outages or problems that were caused by Nextiva. Only recently did I have to update my outdated hardware and the support team was very helpful. The system is easy to maintain and affordable which makes it the perfect combination for a small business that does not want to spend a fortune on phones, but wants to look professional enough to grow. No complaints here!

Would Recommend: Yes
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Provider Overview

If your business is in the search for nothing but the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and by 2017 they now provide service to over 100,000 customers worldwide. Nextiva’s unique cloud solutions allow any size company to establish the most capable and robust communication system possible – from the starting small to midsize business, up to airlines that routinely make international flights, and even Japanese-based automobile manufacturers.

With a reputation for one of the top companies to work for, Nextiva offers a warm and positive atmosphere that even extends to their client base. Nextiva has won multiple awards for their outstanding U.S. based, in house customer service, with both friendly helpful agents, and minimal downtime for users when it matters most. Innovation is also something Nextiva is highly regarded for, as the provider is constantly changing the landscape and introducing revolutionary solutions and products. Their next generation call center platform, NextOS and data analytic solutions put Nextiva in a class of their own.

 

Nextiva Pricing and Services

 

Available Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • 100% US-Based Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

 

Editor’s Bottom Line of Nextiva

 

It should come as almost no surprise to hear that Nextiva frequently ranks top amongst user reviews of service providers. Nextiva offers some of the most compelling services and solutions at some of the best price points for the industry, all while maintaining a robust, carrier grade network with redundant data centers scattered around the country. Any business that requires an absolute complete package, but also might require some assistance in developing the best solution for their unique situation will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system, they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling included, among some of high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution then the basic Office Pro will supply the necessary features, others you didn’t expect to have at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you remember Nextiva’s award winning service and support.

Beyond just communications, Nextiva has continued to innovate and expand their offerings wherever the Nextiva touch is necessary. If your business also requires contact center functions to handle incoming phone calls, Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal – in fact NextOS can even be considered an entire operating system for your communications setup, and with Nextiva driving everything, the entire experience is seamless, simple and quick.

Nextiva does also offer PBX SIP trunking for any business that wants to take advantage of legacy solutions, or even Nextiva Drive for cloud storage and Nextiva vFax for all internet faxing. At the end of the day, Nextiva is one of the most well rounded Unified Communication providers on the market – the combination of a diversified solution portfolio, unmatched service and support, and a robust network are a key recipe for Nextiva’s success, and your business’ success.

Screenshots
  • Nextiva Analytics Summary
    Nextiva Analytics Summary
  • Nextiva Voice User Portal Overview
    Nextiva Voice User Portal Overview
  • Nextiva User Overview
    Nextiva User Overview
  • Nextiva Monitoring Dashboard
    Nextiva Monitoring Dashboard
  • Nextiva Analytics Summary
    Nextiva Analytics Summary
  • Nextiva Analytics User Activity
    Nextiva Analytics User Activity
  • Nextiva Report Overview
    Nextiva Report Overview

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