Overall
4.7
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Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
If your business is searching for only the best, then Nextiva should be the first option you consider. Originally...
2006
Year Founded
93%
Recommend It
749
User Reviews
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Alex Orlov is a great technician. Thank you…

Alex Orlov is a great technician. Thank you for all of your help. Alex perservered through our problems and came up with a solution. I can’t say enough positive about this technician. We had multiple issues addressed during the call, mostly caused by Nextiva configuration. Alex solved all of them in a timely manner and repeatedly apologized for Nextiva problems.

Alex Orlov is a great technician. Thank you for all of your help. Alex perservered through our problems and came up with a solution. I can’t say enough positive about this technician. We had multiple issues addressed during the call, mostly caused by Nextiva configuration. Alex solved all of them in a timely manner and repeatedly apologized for Nextiva problems.

Pros: Alex Orlov.
Cons: None.
Would Recommend: Yes

Swift, fast, and accurate. That is the…

Swift, fast, and accurate. That is the topic of my latest service request. We have gotten to chat with April who was able to get my phone system back online after having a new firewall installed. I do not like this 300 minimum character review request. It really makes me upset when I have to do other important things.

Swift, fast, and accurate. That is the topic of my latest service request. We have gotten to chat with April who was able to get my phone system back online after having a new firewall installed. I do not like this 300 minimum character review request. It really makes me upset when I have to do other important things.

Would Recommend: Yes

Pavel A was very helpfully, and got everything…

Pavel A was very helpfully, and got everything working with no issues. He was able to setup my VVX 350 very fast, I had to do nothing! I would highly recommend to any body! Thanks Nextiva for such a service that can helps out to solve business issues with communication! Pavel A. was very professional and helpful.

Pavel A was very helpfully, and got everything working with no issues. He was able to setup my VVX 350 very fast, I had to do nothing! I would highly recommend to any body! Thanks Nextiva for such a service that can helps out to solve business issues with communication! Pavel A. was very professional and helpful.

Would Recommend: Yes

I was assisted today by Sergio B. in an…

I was assisted today by Sergio B. in an online Chat box with Nextiva Support. He was able to offer advice on the internet/email Fax service offered and included in our new account. Additionally he sent a test fax, added an additional email receiver, and reset our password to allow for direct login to the Fax website. I have never received such thorough help. Thank you, Pamela Redden

I was assisted today by Sergio B. in an online Chat box with Nextiva Support. He was able to offer advice on the internet/email Fax service offered and included in our new account.

Additionally he sent a test fax, added an additional email receiver, and reset our password to allow for direct login to the Fax website. I have never received such thorough help.

Thank you,

Pamela Redden

Pros: Quick support service.
Cons: None.
Would Recommend: Yes

The support staff was really helpful…

The support staff was really helpful, and walked us through the setup like it was magic. We were able to set up the new phone, add it to user groups, and test everything out in minutes. Our technical support team guided us through the setup and they taught us everything that we needed to know to be able to manage it ourselves going forward.

The support staff was really helpful, and walked us through the setup like it was magic. We were able to set up the new phone, add it to user groups, and test everything out in minutes. Our technical support team guided us through the setup and they taught us everything that we needed to know to be able to manage it ourselves going forward.

Pros: Helpful and easy.
Cons: None.
Would Recommend: Yes

I got help from Julia S. on a live chat…

I got help from Julia S. on a live chat today and she was very patient, pleasant, and helpful. She was able to remotely access my computer and access my phone settings through the phone’s IP address. She knew exactly where to go and what to change. Her instructions to me were very easy to follow and very well typed out. Best online live chat assistance I have ever received!

I got help from Julia S. on a live chat today and she was very patient, pleasant, and helpful. She was able to remotely access my computer and access my phone settings through the phone’s IP address. She knew exactly where to go and what to change. Her instructions to me were very easy to follow and very well typed out. Best online live chat assistance I have ever received!

Would Recommend: Yes

Pavel A. was SPECTACULAR…

Pavel A. was SPECTACULAR. I was very upset and angry when I first called in. He was a TOTAL professional; he stayed calm and cool, and worked very hard to resolve my issue successfully. He is technically proficient, but more importantly, he knows how to handle people, even difficult callers. A total winner!

Pavel A. was SPECTACULAR. I was very upset and angry when I first called in. He was a TOTAL professional; he stayed calm and cool, and worked very hard to resolve my issue successfully. He is technically proficient, but more importantly, he knows how to handle people, even difficult callers. A total winner!

Would Recommend: Yes

Great Customer Service! Victor L. was…

Great Customer Service! Victor L. was awesome in walking me through and helping to set me up my system. He took time to explain to me how the system worked, and was very patient with my questions, and very thorough in explaining everything to me, and helping me to customize the system to work the best for my company. Awesome Service!!!!

Great Customer Service! Victor L. was awesome in walking me through and helping to set me up my system. He took time to explain to me how the system worked, and was very patient with my questions, and very thorough in explaining everything to me, and helping me to customize the system to work the best for my company. Awesome Service!!!!

Would Recommend: Yes

Used the online chat feature for help…

Used the online chat feature for help with voicemail setup and I cannot say enough about Yana Trykoz. She was incredibly patient with me and so helpful in setting up a general office mailbox. Thank you!

Used the online chat feature for help with voicemail setup and I cannot say enough about Yana Trykoz. She was incredibly patient with me and so helpful in setting up a general office mailbox. Thank you!

Would Recommend: Yes

Tony M assisted me this morning setting…

Tony M assisted me this morning setting up a second Polycom 401 in our office. This was necessary so that someone else could answer particular lines when I am out of the office. He was professional, courteous and efficiently handled this set up with the outcome exactly as I needed the phone to be set up. Thank you Tony! Linda Thomas Office Administrator 713.955.4020

Tony M assisted me this morning setting up a second Polycom 401 in our office. This was necessary so that someone else could answer particular lines when I am out of the office. He was professional, courteous and efficiently handled this set up with the outcome exactly as I needed the phone to be set up. Thank you Tony!

Linda Thomas
Office Administrator
713.955.4020

Would Recommend: Yes

Called technical support today for…

Called technical support today for assistance in setting up our new office phone. Oleg was awesome. He got both phone lines working. 2 thumbs up Oleg. Strong work!! Although I find the dashboard not very user friendly, the tech support team is responsive and helpful. If not for them, I may not continue using the service.

Called technical support today for assistance in setting up our new office phone. Oleg was awesome. He got both phone lines working. 2 thumbs up Oleg. Strong work!! Although I find the dashboard not very user friendly, the tech support team is responsive and helpful. If not for them, I may not continue using the service.

Would Recommend: Yes

Anton Arestov did a terrific job with a…

Anton Arestov did a terrific job with a very complicated issue that our company was experiencing. Anton was very knowledgeable and persistent, and he resolved our issue. He explained the options very well and was very committed to getting it right. You don’t see that every day but we did see it today. Great work Anton!

Anton Arestov did a terrific job with a very complicated issue that our company was experiencing. Anton was very knowledgeable and persistent, and he resolved our issue. He explained the options very well and was very committed to getting it right. You don’t see that every day but we did see it today. Great work Anton!

Pros: Very knowledgeable.
Cons: None.
Would Recommend: Yes

I have been serviced by Pavel A…

I have been serviced by Pavel A. He went over and above in his service. Very personable and extremely helpful. He is certainly a great asset for Nextiva and he make me want to recommend Nextiva to any and all my associates. I wish I could give him more than a 5 rating. A++++. Could not have been a better experience.!!!

I have been serviced by Pavel A. He went over and above in his service. Very personable and extremely helpful. He is certainly a great asset for Nextiva and he make me want to recommend Nextiva to any and all my associates. I wish I could give him more than a 5 rating. A++++. Could not have been a better experience.!!!

Pros: very helpful and personable.
Cons: NONE.
Would Recommend: Yes

Paval A. was a pleasure to work with…

Paval A. was a pleasure to work with today. I called earlier to ask for assistance and the person said they were unable to find me in the system, they hardly put any effort in at all. Now, when I call back Paval answered and it was an entirely different attitude. From the begining to the end Paval was extremely helpful and professional with a lot of enthusiasm thrown in. I had a failed faxed the last two times I attempted to send one to the same business number a week apart. I fear my payment ran out but I thought I had recently paid but could not find the verification. Paval took his time with me and went through my account assuring me that everything was in excellent standing. Of course being elderly it takes me a little longer to understand everything right away, but Paval was very patient. Paval is an excellent employee, he is a shining example of how more people today in the world should conduct themsleves. Thank you Paval.

Paval A. was a pleasure to work with today. I called earlier to ask for assistance and the person said they were unable to find me in the system, they hardly put any effort in at all. Now, when I call back Paval answered and it was an entirely different attitude. From the begining to the end Paval was extremely helpful and professional with a lot of enthusiasm thrown in. I had a failed faxed the last two times I attempted to send one to the same business number a week apart. I fear my payment ran out but I thought I had recently paid but could not find the verification. Paval took his time with me and went through my account assuring me that everything was in excellent standing. Of course being elderly it takes me a little longer to understand everything right away, but Paval was very patient. Paval is an excellent employee, he is a shining example of how more people today in the world should conduct themsleves. Thank you Paval.

Pros: Professional, Friendly, Courteous.
Cons: None.
Would Recommend: Yes

I had a great experience today with…

I had a great experience today with Dima Sachenko helping me set up my auto attendant. I was pleased just to find out that I even had the service at no extra cost and then within minutes he remotely logged into my computer and set it up for me. He was great and when I hung up the system was ready to go. Thank you Dima, you made my day! I would recommend Nextiva to anyone.

I had a great experience today with Dima Sachenko helping me set up my auto attendant. I was pleased just to find out that I even had the service at no extra cost and then within minutes he remotely logged into my computer and set it up for me. He was great and when I hung up the system was ready to go. Thank you Dima, you made my day! I would recommend Nextiva to anyone.

Pros: Great Support!.
Cons: None.
Would Recommend: Yes
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Provider Overview

If your business is searching for only the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and they now provide service to over 150,000 businesses nationwide. Nextiva’s unique cloud solutions allow companies of any size to establish the most capable and robust communication system possible from small to midsize business, up to airlines that routinely make international flights, and even automobile manufacturers.

With a reputation as one of the top companies to work for, Nextiva offers a warm and positive atmosphere that extends to their client base, too. Nextiva has won multiple awards for their outstanding in-house customer service, with friendly helpful agents and minimal downtime for users when it matters most.

Nextiva is highly regarded for its innovation; the provider is constantly changing the business communications land scape and introducing revolutionary products and solutions. NextOS, the all-in one communication platform, puts Nextiva in a class of its own.

Nextiva Pricing:

Available Nextiva Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence
  • Business SMS

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere
  • Business SMS

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • 100% US-Based Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking
  • Call Rating

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

Editor’s Bottom Line of Nextiva:

It should come as no surprise to hear that Nextiva frequently ranks top among user reviews of service providers. Nextiva offers compelling services and solutions at some of the best price points for the industry, all while maintaining a robust carrier-grade network with redundant data centers placed strategically around the country. Any business that requires an absolute complete package with unique, custom configurations will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system – they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling and high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution, then the basic Office Pro plan will supply the necessary features as well as a few you may not expect at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you take Nextiva’s award-winning service and support into account.

Beyond just communications, Nextiva has continued to innovate and expand their offerings. Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal. In fact, NextOS can be considered an entire operating system for your communications setup.

Nextiva also offers PBX SIP trunking for any business that wants to take advantage of legacy solutions, as well as Nextiva Drive for cloud storage and Nextiva vFAX for internet faxing. At the end of the day, Nextiva is one of the most well-rounded Unified Communication providers on the market. The combination of a diversified solution portfolio, unmatched service and support, and a robust network create a recipe for success.

Screenshots
  • Nextiva Voice User Portal Overview
    Nextiva Voice User Portal Overview
  • Nextiva Analytics Dashboard
    Nextiva Analytics Dashboard
  • Nextiva Analytics - Survey Responses
    Nextiva Analytics - Survey Responses
  • Nextiva Chat
    Nextiva Chat
  • Nextiva Surveys - Builder
    Nextiva Surveys - Builder
  • Nextiva Surveys - Manage Surveys
    Nextiva Surveys - Manage Surveys
  • Nextiva Calendar
    Nextiva Calendar
  • Nextiva CRM with Call Pop
    Nextiva CRM with Call Pop
  • Nextiva CRM with Sentiment Analysis
    Nextiva CRM with Sentiment Analysis

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