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Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
Nextiva is a cloud-based all-in-one unified business communications platform, team collaboration tool, and customer service software. Top...
2006
Year Founded
93%
Recommend It
1644
User Reviews
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The support I received was great. My…

The support I received was great. My Tech was Ivan S and he walked me through 2 phone setups and one other issue. His knowledge was superb and the fact he did remote support ensured it was handled quick and efficently. This call was also mid-morning and wait time was FAST, less than 5 minute. I am impressed with the service, support, and the tech (Ivan)!

The support I received was great. My Tech was Ivan S and he walked me through 2 phone setups and one other issue. His knowledge was superb and the fact he did remote support ensured it was handled quick and efficently.

This call was also mid-morning and wait time was FAST, less than 5 minute.

I am impressed with the service, support, and the tech (Ivan)!

Pros: Support.
Cons: None.
Would Recommend: Yes

Robert Norton helped me to setup my new…

Robert Norton helped me to setup my new Nextiva phone system. What a great experience!!!! All my questions answered in a way I was able to understand. Step by step guidance to be able to make different changes in a later time. The management interface is intuitive and easy to setup. Great customer service. Keep it going.

Robert Norton helped me to setup my new Nextiva phone system. What a great experience!!!! All my questions answered in a way I was able to understand. Step by step guidance to be able to make different changes in a later time. The management interface is intuitive and easy to setup. Great customer service. Keep it going.

Would Recommend: Yes

My company just switched to Nextiva and…

My company just switched to Nextiva and we are so happy with the change. Most of all the support team Nextiva has are the most helpful, kind and pleasant to work with. I specifically want to thank Alex. He was the most genuine person I have met. The other staff and customer service reps have been great too.

My company just switched to Nextiva and we are so happy with the change. Most of all the support team Nextiva has are the most helpful, kind and pleasant to work with. I specifically want to thank Alex. He was the most genuine person I have met. The other staff and customer service reps have been great too.

Would Recommend: Yes

They do a wonderful job setting up…

They do a wonderful job setting up phones, configuring them just how you like. Also great during COVID. You are able to use these phones from anywhere and the app is also awesome. I spent all day on the phone to get it just right, but helpful – polite – helpful – knowledgeable. I would recommend them to any office.

They do a wonderful job setting up phones, configuring them just how you like. Also great during COVID. You are able to use these phones from anywhere and the app is also awesome. I spent all day on the phone to get it just right, but helpful – polite – helpful – knowledgeable. I would recommend them to any office.

Pros: Call Quality, Phones, Support.
Cons: Billing.
Would Recommend: Yes

Needed help configuring and updating my…

Needed help configuring and updating my system. Alex K. walked me through everything via chat and remote support and was able to complete everything on my list in a timely manner! Would highly recommend! Thank you again – greatly appreciate the wonderful customer service! Have confidence knowing that in the near future if I need to configure and update my system once again, I can do so with my mind at ease!

Needed help configuring and updating my system. Alex K. walked me through everything via chat and remote support and was able to complete everything on my list in a timely manner! Would highly recommend! Thank you again – greatly appreciate the wonderful customer service! Have confidence knowing that in the near future if I need to configure and update my system once again, I can do so with my mind at ease!

Would Recommend: Yes

I needed help configuring my phone…

I needed help configuring my phone system and Ivan S from the support team was able to help me very quickly. I definitely would recommend Nextiva to any business owner. Great service, excellent customer service at a very affordable price. Thank you Lorenzo DeStefanis I President AlliedCapital Group, LLC

I needed help configuring my phone system and Ivan S from the support team was able to help me very quickly. I definitely would recommend Nextiva to any business owner. Great service, excellent customer service at a very affordable price.

Thank you

Lorenzo DeStefanis I President
AlliedCapital Group, LLC

Pros: Many.
Cons: None.
Would Recommend: Yes

Had an issue and Ivan from Nextiva…

Had an issue and Ivan from Nextiva Support helped out right away. They got our business up and rolling in minuets. Thank you Ivan for your calm and detailed instructions while I was freaking out that our phones were not working. I would reccommed Netiva voIP to any small business around. They are quick and effecient.

Had an issue and Ivan from Nextiva Support helped out right away. They got our business up and rolling in minuets. Thank you Ivan for your calm and detailed instructions while I was freaking out that our phones were not working. I would reccommed Netiva voIP to any small business around. They are quick and effecient.

Would Recommend: Yes

Our law firm is a new Nextiva customer…

Our law firm is a new Nextiva customer and we love it. The versatility to use the app or desktop phones through VoIP is a huge plus. My favorite part is being able to call and speak with support and the representatives’ patience walking me through how to activate and use different features. Nextiva has so many options for ways to route calls and monitor call usage. It has been great for us so far!

Our law firm is a new Nextiva customer and we love it. The versatility to use the app or desktop phones through VoIP is a huge plus. My favorite part is being able to call and speak with support and the representatives’ patience walking me through how to activate and use different features. Nextiva has so many options for ways to route calls and monitor call usage. It has been great for us so far!

Would Recommend: Yes

The interaction we\’ve had with Nextiva…

The interaction we’ve had with Nextiva over the last year of service has been 5-star. They just seem to make everything simple, allowing our employees to focus on their jobs. When a product “just works” AND their company has incredible support, like Nextiva, you wonder why everyone isn’t using them?

The interaction we’ve had with Nextiva over the last year of service has been 5-star. They just seem to make everything simple, allowing our employees to focus on their jobs. When a product “just works” AND their company has incredible support, like Nextiva, you wonder why everyone isn’t using them?

Pros: Simple setup and operation. Incredible customer support!.
Cons: None that I've seen in the last year of service.
Would Recommend: Yes

At first, I had an issue where calls…

At first, I had an issue where calls were only ringing on my office phone, but not ringing on my cell phone with the Nextiva App. Then today, calls that were coming to my extension were not ringing on either phone at all & would go straight to our General Voicemail. I spoke with Vlad, who spent over an hour assisting me, in order to find a solution. He reset my office phone, went through all of our Nextiva settings & connections, reset my Nextiva App, had me uninstall & reinstall the App and more. After fixing the issue, he went above & beyond to assist us in changing some of our Extension Labels & recorded names. I couldn’t be happier with the results & I wanted to make sure that Vlad got the recognition he deserved.

At first, I had an issue where calls were only ringing on my office phone, but not ringing on my cell phone with the Nextiva App. Then today, calls that were coming to my extension were not ringing on either phone at all & would go straight to our General Voicemail. I spoke with Vlad, who spent over an hour assisting me, in order to find a solution. He reset my office phone, went through all of our Nextiva settings & connections, reset my Nextiva App, had me uninstall & reinstall the App and more. After fixing the issue, he went above & beyond to assist us in changing some of our Extension Labels & recorded names. I couldn’t be happier with the results & I wanted to make sure that Vlad got the recognition he deserved.

Would Recommend: Yes
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Provider Overview

Nextiva is a cloud-based all-in-one unified business communications platform, team collaboration tool, and customer service software.

Top products include Nextiva’s VoIP business phone system, Sales and Customer CRM tools, and advanced Analytics and Reporting.

In 2020, Nextiva announced a partnership with the Pac-12 as the Official Communications Partner of the conference and the athletic departments of its 12 member universities. In partnering with the “Conference of Champions”, Nextiva is connecting champions in business and education with our leading business communications platform.

This post provides a detailed look at available Nextiva products, specific features, pricing, and plans. It also breaks down the top pros and cons of Nextiva to help you decide if it’s the right fit for your business.

Additional reading:

» Our complete review on Nextiva Plans & Pricing in 2020

» Top 10 Nextiva Alternatives

 

Nextiva Business Phone Service

Nextiva interface

Nextiva’s Business telephone Service offers Voice Over Internet Protocol voice calling with advanced features like call forwarding, call screeningcall routing, and the ability to send/receive unlimited messages from a desktop or mobile app.

Nextiva also offers free number porting, allowing users to keep any existing phone numbers while adding new United States local or toll-free numbers. Unlimited calling to the US and Canada, call recording, and voicemail to email and text capabilities are also available.

Agents are able to take calls from any device or even switch devices in the middle of a call if needed. Customizable priority alerts let customers know when their most important clients are on the line, giving them time to prepare for the call.

Admins may also customize extension numbers, use the push-to-talk feature, and anonymously reject and block calls from certain numbers.

Nextiva’s multi-level auto-attendant, makes call routing even easier, decreasing customer wait times and allowing team members to take calls from anywhere. To allow for better monitoring, each agent has their own status indicator and call presence settings.

Any number of users can bring their own device, make calls via softphone, rent desk and conference phones, or purchase new phone equipment from Nextiva.

Note that Nextiva’s VoIP phone system also allows for Hosted PBX and SIP Trunking.

Nextiva Sales can be phoned at – (866) 436-1491

Nextiva Customer service can be phoned at – (800) 285-7995

 

Nextiva’s Business Phone Pricing and Plans

Nextiva offers three main Business Phone plans, which all include a free 30 days trial. Business Phone systems can be purchased individually or as a part of their Business Communication Suite.

The below table reflects a quick overview of their starting pricing for their business calling plans on a month to month basis, along with key highlights for each:

Features Basic Plan Pro Plan Enterprise Plane
Price $22/mo/user $25/mo/user $32/mo/user
Free Number Porting
Free Local/toll-free Numbers
Unlimited Calling
Call Recording X X
SMS Messaging X
Unlimited Conference Calls X
Voice Analytics X X

Here is a detailed look at the above plans and pricing, but with an annual commitment:

Nextiva Plans & Pricing

Nextiva Office Phone – Annual Pricing & Plans – Updated on August 12, 2020

 

Nextiva Business VoIP Hardware

Users who do not wish to bring their own devices have several options when it comes to Nextiva business phones.

They can choose from popular top VoIP desktop phones, including Cisco phones, cordless, or conference phones, or use adapters.

 

VoIP Adapters

The Nextiva Fax Bridge ($150) connects existing standard office fax machines with Nextiva’s vFAX service. The Bridge connects the office Internet cable to the fax machine.

For $850, users can get the AudioCodes Mediant 500, which integrates Nextiva’s SIP trunking service with the PBX of your choice. This means users won’t have to purchase additional equipment to switch from PBX to IP-based communication.

 

Conference Phones

Users can choose from 6 available Nextiva conference phones, ranging in price from $195.00 to $1099.95.

These conference phones include features like:

  • NoiseBlock technology
  • 20-foot vocal pickup range
  • Bluetooth and USB connectivity
  • Speed dialing
  • Color LCD displays

 

Desk Phones

Nextiva offers 17 different desk phones, ranging in price from $74.99 to $349.95.

Desk phone features include:

  • Bluetooth/WiFi connectivity
  • USB inputs
  • Up to 16 phone lines
  • Headset input
  • Expansion module connectivity

 

Cordless Phones

Nextiva offers 4 cordless phone options ranging in price from $84.99 to $169.95.

Cordless phone features include:

  • Cordless headset connectivity
  • HD Voice
  • Up to 8 phone lines
  • Color LCD screen

 

Nextiva Suites

While it’s possible to purchase individual products a la carte, Nextiva also provides three bundled service suites combining their most popular products to provide solutions for specific business needs.

They are:

  • Business Communication Suite
  • Customer Relationship Suite
  • Team Collaboration Suite

 

Business Communication Suitenextiva communication suite

Nextiva’s Business Communication Suite provides customers with an all-in-one virtual phone system.

It is the company’s most popular suite, saving the average company about 60% on their phone bill.

It includes the following Nextiva products:

  • Business Phone Service
  • Sales and Service CRM tools
  • Live Chat
  • Customer Surveys
  • Nextiva Analytics

The below Business Communication Suite pricing table breaks down the additional features in each of the three plans. Users can be billed monthly or annually, with annual billing offering a 20% discount.

Features Essential Plan Professional Plan Enterprise Plan
Price From $19.95/user per month From $20.95/user per month From $27.95/user per month
Unlimited US/CA calling
Number porting
Free local/toll-free number
Monthly toll-free minutes 1,000 2,500 10,000
HD Voice and Video
Call forwarding, waiting, transfer, hold
Call queues Add-on feature Add-on feature Add-on feature
Unlimited Virtual Fax
Caller AI Pops 100 250 Unlimited
Voicemail to text/email
Voicemail transcription
Conference Call Participants 4 maximum 40 maximum Unlimited
Unlimited Video Calls X
Team Chat Messaging X
Screen Sharing X
Unlimited SMS X
Call Recording X
Salesforce, Hubspot, Zendesk Integrations X
Call History and Log Reports
Voice Analytics X

 

Nextiva Mobile App

Though Nextiva has both a Mac/iOS and Android mobile VoIP app, users must purchase the Nextiva app add-on or have Pro/Enterprise Business Communication Suite or Office Pro Plus/Enterprise licenses.

Users can switch from desktop to mobile at any time, and users can access their business and personal contacts within the app. Though the app does offer

The app offers many of the calling system features that the desktop version does, including:

  • Unlimited HD voice calls
  • Advanced voicemail management
  • Voice and video conferencing
  • Screen sharing
  • Custom caller ID
  • Call routing
  • Auto attendant
  • Instant messaging

This makes Nextiva an especially ideal UC platform for companies requiring remote work tools to connect a geographically dispersed workforce.

 

Nextiva User Experience

Nextiva cases

Nextiva boasts an impressive client list including Taco Bell, Stanley Steemer, the YMCA, and even the Conan O’Brien Show.

But do Nextiva’s claims that its tools are a good fit for businesses of any size and stage measure up?

Nextiva reviews from users consistently point to the following pros and cons of relying on Nextiva for your company’s unified communication and collaboration needs.

 

Pros

  • Superior customer service compared to other VoIP providers
  • Ease of use and intuitive NextOS interface
  • Robust mobile app
  • Reduces the number of communication/collaboration tools needed
  • The excellent audio call quality
  • Software training for Nextiva customers
  • Improved customer service and employee productivity
  • Detailed analytics provide new insights into roadblocks

 

Cons

  • Lengthy onboarding and training process
  • High cancellation fee
  • Lengthy, problematic contracts
  • Few integrations with other business tools/software
  • The high cost of premium features
  • Recordings stored for 30 days only
  • No photos with SMS texting

 

In 2020, Nextiva announced a partnership with Pac-12 as the Official Communications Partner of the conference and the athletic departments of all 12 member universities. In partnering with the “Conference of Champions”, Nextiva is connecting champions in business and education with our leading business communications platform.

Is Nextiva Right For Your Business?

Nextiva is best for large corporations with a high daily call volume and a large number of employees across many locations.

It’s also ideal for companies of any size who want to streamline communications services into a single platform and interface.

Want to explore other phone systems before making your final decision as a business owner?

Our Enterprise VoIP comparison table shows how Nextiva stack up against other top service providers like RingCentral, Dialpad, and GoToConnect.

Screenshots
  • Nextiva Voice User Portal Overview
    Nextiva Voice User Portal Overview
  • Nextiva Analytics Dashboard
    Nextiva Analytics Dashboard
  • Nextiva Analytics - Survey Responses
    Nextiva Analytics - Survey Responses
  • Nextiva Surveys - Builder
    Nextiva Surveys - Builder
  • Nextiva Calendar
    Nextiva Calendar
  • Nextiva Cospace Meetings
    Nextiva Cospace Meetings
  • Nextiva Inbox View
    Nextiva Inbox View
  • Nextiva Mobile Chat
    Nextiva Mobile Chat
  • Nextiva with Advanced Call Recording
    Nextiva with Advanced Call Recording
  • Nextiva CRM with Sentiment Analysis
    Nextiva CRM with Sentiment Analysis

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