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Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
Nextiva is a cloud-based all-in-one unified business communications platform, team collaboration tool, and customer service software. Top...
2006
Year Founded
91%
Recommend It
1915
User Reviews
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Had some issue with login at first, was…

Had some issue with login at first, was resolved by nextiva support, everyone iIspoke to was very helpful. Saving me a small fortune over my landline business phone plan. The app on my cellphone is extremely helpful as I am a one person office and work in the field at least some most days. One drawback, I was told texting would work to my phone, but I cannot receive texts.

Had some issue with login at first, was resolved by nextiva support, everyone iIspoke to was very helpful. Saving me a small fortune over my landline business phone plan. The app on my cellphone is extremely helpful as I am a one person office and work in the field at least some most days. One drawback, I was told texting would work to my phone, but I cannot receive texts.

Would Recommend: Yes

Setting up was seamless thanks to…

Setting up was seamless thanks to customer support. Olga S. (Support Escalations Manager) was the most pleasant and knowledgeable expert on porting numbers and helping me setup my Cisco hardphone with Nextiva. I was unavailable for most of the week to receive calls but Olga called every day to make sure my issue was resolved until I picked up the phone. She patiently went over details with me to make sure I understood the process of porting my lines properly. These people really care about getting your issues resolved.

Setting up was seamless thanks to customer support. Olga S. (Support Escalations Manager) was the most pleasant and knowledgeable expert on porting numbers and helping me setup my Cisco hardphone with Nextiva. I was unavailable for most of the week to receive calls but Olga called every day to make sure my issue was resolved until I picked up the phone. She patiently went over details with me to make sure I understood the process of porting my lines properly. These people really care about getting your issues resolved.

Pros: Customer Support.
Cons: None.
Would Recommend: Yes

Moving from a PRI service to VoIP with…

Moving from a PRI service to VoIP with Nextiva has been a great experience from implementation to daily operation. The Implementation team helps a lot but the admin portal is really easy to use. I was able to set the X-885 phones by myself with no issues. Support is always available and it was one of my concerns before moving to Nextiva. I check reviews about Nextiva and they said that support was not helping enough but in my experience it is the opposite. Support is helpful and it is available in a short wait time.

Moving from a PRI service to VoIP with Nextiva has been a great experience from implementation to daily operation. The Implementation team helps a lot but the admin portal is really easy to use. I was able to set the X-885 phones by myself with no issues. Support is always available and it was one of my concerns before moving to Nextiva. I check reviews about Nextiva and they said that support was not helping enough but in my experience it is the opposite. Support is helpful and it is available in a short wait time.

Would Recommend: Yes

In our case we were having a difficult…

In our case we were having a difficult time with our old provider. Nextiva was very helpful for what they needed and specifics on what to ask for. We had on-site training and later support when the pool of our users wanted to change some of the options. There are few providers that I am 100% pleased with, but Nextiva is one of the few 100% scores for us.

In our case we were having a difficult time with our old provider. Nextiva was very helpful for what they needed and specifics on what to ask for. We had on-site training and later support when the pool of our users wanted to change some of the options. There are few providers that I am 100% pleased with, but Nextiva is one of the few 100% scores for us.

Pros: Lots!.
Cons: It's a ongoing cost commitment, but it seems that way with anyone.
Would Recommend: Yes
Allison H.'s review forNextiva

I used Nextiva for a few years. The…

I used Nextiva for a few years. The website was very difficult to navigate and make changes. Over the years the customer support went downhill. I switched to a new provider and canceled the service, but they continue to charge me. When I put in a dispute and asked to be refunded I was denied. This is the third month I have requested to cancel and I’m still not sure if they have. They are stealing money from the church that I work out. Horrible. Couldn’t be more disgusted.

I used Nextiva for a few years. The website was very difficult to navigate and make changes. Over the years the customer support went downhill. I switched to a new provider and canceled the service, but they continue to charge me. When I put in a dispute and asked to be refunded I was denied. This is the third month I have requested to cancel and I’m still not sure if they have. They are stealing money from the church that I work out. Horrible. Couldn’t be more disgusted.

Would Recommend: No

From the start Nextiva was was to work…

From the start Nextiva was was to work with from the initial sales pitch to our onboarding coordinator. They customized a solution that worked for our business needs. We came with our own equipment that was prechecked to ensure compatibility. Tech support is easy to reach via chat and seems quite knowledgeable. I would highly recommend Nextiva to other businesses looking to move into the VOIP world.

From the start Nextiva was was to work with from the initial sales pitch to our onboarding coordinator. They customized a solution that worked for our business needs. We came with our own equipment that was prechecked to ensure compatibility. Tech support is easy to reach via chat and seems quite knowledgeable. I would highly recommend Nextiva to other businesses looking to move into the VOIP world.

Would Recommend: Yes

I have been Nextiva customer for over a…

I have been Nextiva customer for over a year for phone service and for about a decade for fax service. Nextiva was a mistake as most integrations and add-ons do not work, and tech support is clueless to help. SMS was not working for 2 months. An integration with another software program has been down for over a month. If you need CRM or any synchronization with Microsoft, Google, or any other software of any kind, do yourself a favor and look elsewhere.

I have been Nextiva customer for over a year for phone service and for about a decade for fax service. Nextiva was a mistake as most integrations and add-ons do not work, and tech support is clueless to help. SMS was not working for 2 months. An integration with another software program has been down for over a month. If you need CRM or any synchronization with Microsoft, Google, or any other software of any kind, do yourself a favor and look elsewhere.

Pros: For phone, fax and other basic VOIP services it is fine. However, if looking for any integrations, synchronization with Google or Microsoft 365, CRM or any program of any kind, look elsewhere because nothing works and tech support has no clue.
Cons: Tech Support, Integrations and Add-ons.
Would Recommend: No

Yuliia Geranina was both knowledgeable…

Yuliia Geranina was both knowledgeable and helpful in getting our cordless phone back up and working. Nextiva Customer Support is always such a delight to call – instead of being annoyed that I have a problem, I actually look forward to speaking with one of their staff! Thank you Nextiva for having some of the best customer service folks in the industry!

Yuliia Geranina was both knowledgeable and helpful in getting our cordless phone back up and working. Nextiva Customer Support is always such a delight to call – instead of being annoyed that I have a problem, I actually look forward to speaking with one of their staff!

Thank you Nextiva for having some of the best customer service folks in the industry!

Would Recommend: Yes

Tetiana was incredibly helpful and…

Tetiana was incredibly helpful and patient! One of our phones did not work, and after trying to reset it, we discovered that the base unit was damaged. She was able to get us a new one sent out in short order. I have always had great experiences with the staff at Nextiva, from onboarding to maintenance and customer service. Thank you Nextiva for having such a great customer service team!

Tetiana was incredibly helpful and patient! One of our phones did not work, and after trying to reset it, we discovered that the base unit was damaged. She was able to get us a new one sent out in short order.

I have always had great experiences with the staff at Nextiva, from onboarding to maintenance and customer service. Thank you Nextiva for having such a great customer service team!

Would Recommend: Yes

Eugene Khablenko is wonderful man to…

Eugene Khablenko is wonderful man to have on your support team. Do not let this gentlemen leave Nextiva. He was incredibly patient and kind while working a huge problem with my phones. I was on the verge of quitting Nextiva but his brilliant mind found a solution to a problem that I was told twice was impossible. Even Eugene thought it was impossible, but he was determined to find a solution to keep me as a customer. BIG THANK YOU TO EUGENE.

Eugene Khablenko is wonderful man to have on your support team. Do not let this gentlemen leave Nextiva. He was incredibly patient and kind while working a huge problem with my phones. I was on the verge of quitting Nextiva but his brilliant mind found a solution to a problem that I was told twice was impossible. Even Eugene thought it was impossible, but he was determined to find a solution to keep me as a customer. BIG THANK YOU TO EUGENE.

Would Recommend: Yes
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Provider Overview

Nextiva is a cloud-based all-in-one unified business communications platform, team collaboration tool, and customer service software.

Top products include Nextiva’s VoIP business phone system, Sales and Customer CRM tools, and advanced Analytics and Reporting.

In 2020, Nextiva announced a partnership with the Pac-12 as the Official Communications Partner of the conference and the athletic departments of its 12 member universities. In partnering with the “Conference of Champions”, Nextiva is connecting champions in business and education with our leading business communications platform.

This post provides a detailed look at available Nextiva products, specific features, pricing, and plans. It also breaks down the top pros and cons of Nextiva to help you decide if it’s the right fit for your business.

Additional reading:

» Our complete review on Nextiva Plans & Pricing in 2022

» Top 10 Nextiva Alternatives

 

Nextiva Business Phone Service

Nextiva interface

Nextiva’s Business telephone Service offers Voice Over Internet Protocol voice calling with advanced features like call forwarding, call screeningcall routing, and the ability to send/receive unlimited messages from a desktop or mobile app.

Nextiva also offers free number porting, allowing users to keep any existing phone numbers while adding new United States local or toll-free numbers. Unlimited calling to the US and Canada, call recording, and voicemail to email and text capabilities are also available.

Agents are able to take calls from any device or even switch devices in the middle of a call if needed. Customizable priority alerts let customers know when their most important clients are on the line, giving them time to prepare for the call.

Admins may also customize extension numbers, use the push-to-talk feature, and anonymously reject and block calls from certain numbers.

Nextiva’s multi-level auto-attendant, makes call routing even easier, decreasing customer wait times and allowing team members to take calls from anywhere. To allow for better monitoring, each agent has their own status indicator and call presence settings.

Any number of users can bring their own device, make calls via softphone, rent desk and conference phones, or purchase new phone equipment from Nextiva.

Note that Nextiva’s VoIP phone system also allows for Hosted PBX and SIP Trunking.

Nextiva Sales can be phoned at – (866) 436-1491

Nextiva Customer service can be phoned at – (800) 285-7995

 

Nextiva’s Business Phone Pricing and Plans

Nextiva offers three main Business Phone plans, which all include a free 30 days trial. Business Phone systems can be purchased individually or as a part of their Business Communication Suite.

The below table reflects a quick overview of their starting pricing for their business calling plans on a month to month basis, along with key highlights for each:

Features Basic Plan Pro Plan Enterprise Plane
Price $22/mo/user $25/mo/user $32/mo/user
Free Number Porting
Free Local/toll-free Numbers
Unlimited Calling
Call Recording X X
SMS Messaging X
Unlimited Conference Calls X
Voice Analytics X X

Here is a detailed look at the above plans and pricing, but with an annual commitment:

Nextiva Plans & Pricing

Nextiva Office Phone – Annual Pricing & Plans – Updated on August 12, 2020

 

Nextiva Business VoIP Hardware

Users who do not wish to bring their own devices have several options when it comes to Nextiva business phones.

They can choose from popular top VoIP desktop phones, including Cisco phones, cordless, or conference phones, or use adapters.

 

VoIP Adapters

The Nextiva Fax Bridge ($150) connects existing standard office fax machines with Nextiva’s vFAX service. The Bridge connects the office Internet cable to the fax machine.

For $850, users can get the AudioCodes Mediant 500, which integrates Nextiva’s SIP trunking service with the PBX of your choice. This means users won’t have to purchase additional equipment to switch from PBX to IP-based communication.

 

Conference Phones

Users can choose from 6 available Nextiva conference phones, ranging in price from $195.00 to $1099.95.

These conference phones include features like:

  • NoiseBlock technology
  • 20-foot vocal pickup range
  • Bluetooth and USB connectivity
  • Speed dialing
  • Color LCD displays

 

Desk Phones

Nextiva offers 17 different desk phones, ranging in price from $74.99 to $349.95.

Desk phone features include:

  • Bluetooth/WiFi connectivity
  • USB inputs
  • Up to 16 phone lines
  • Headset input
  • Expansion module connectivity

 

Cordless Phones

Nextiva offers 4 cordless phone options ranging in price from $84.99 to $169.95.

Cordless phone features include:

  • Cordless headset connectivity
  • HD Voice
  • Up to 8 phone lines
  • Color LCD screen

 

Nextiva Suites

While it’s possible to purchase individual products a la carte, Nextiva also provides three bundled service suites combining their most popular products to provide solutions for specific business needs.

They are:

  • Business Communication Suite
  • Customer Relationship Suite
  • Team Collaboration Suite

 

Business Communication Suitenextiva communication suite

Nextiva’s Business Communication Suite provides customers with an all-in-one virtual phone system.

It is the company’s most popular suite, saving the average company about 60% on their phone bill.

It includes the following Nextiva products:

  • Business Phone Service
  • Sales and Service CRM tools
  • Live Chat
  • Customer Surveys
  • Nextiva Analytics

The below Business Communication Suite pricing table breaks down the additional features in each of the three plans. Users can be billed monthly or annually, with annual billing offering a 20% discount.

Features Essential Plan Professional Plan Enterprise Plan
Price From $19.95/user per month From $20.95/user per month From $27.95/user per month
Unlimited US/CA calling
Number porting
Free local/toll-free number
Monthly toll-free minutes 1,000 2,500 10,000
HD Voice and Video
Call forwarding, waiting, transfer, hold
Call queues Add-on feature Add-on feature Add-on feature
Unlimited Virtual Fax
Caller AI Pops 100 250 Unlimited
Voicemail to text/email
Voicemail transcription
Conference Call Participants 4 maximum 40 maximum Unlimited
Unlimited Video Calls X
Team Chat Messaging X
Screen Sharing X
Unlimited SMS X
Call Recording X
Salesforce, Hubspot, Zendesk Integrations X
Call History and Log Reports
Voice Analytics X

 

Nextiva Mobile App

Though Nextiva has both a Mac/iOS and Android mobile VoIP app, users must purchase the Nextiva app add-on or have Pro/Enterprise Business Communication Suite or Office Pro Plus/Enterprise licenses.

Users can switch from desktop to mobile at any time, and users can access their business and personal contacts within the app. Though the app does offer

The app offers many of the calling system features that the desktop version does, including:

  • Unlimited HD voice calls
  • Advanced voicemail management
  • Voice and video conferencing
  • Screen sharing
  • Custom caller ID
  • Call routing
  • Auto attendant
  • Instant messaging

This makes Nextiva an especially ideal UC platform for companies requiring remote work tools to connect a geographically dispersed workforce.

 

Nextiva User Experience

Nextiva cases

Nextiva boasts an impressive client list including Taco Bell, Stanley Steemer, the YMCA, and even the Conan O’Brien Show.

But do Nextiva’s claims that its tools are a good fit for businesses of any size and stage measure up?

Nextiva reviews from users consistently point to the following pros and cons of relying on Nextiva for your company’s unified communication and collaboration needs.

 

Pros

  • Superior customer service compared to other VoIP providers
  • Ease of use and intuitive NextOS interface
  • Robust mobile app
  • Reduces the number of communication/collaboration tools needed
  • The excellent audio call quality
  • Software training for Nextiva customers
  • Improved customer service and employee productivity
  • Detailed analytics provide new insights into roadblocks

 

Cons

  • Lengthy onboarding and training process
  • High cancellation fee
  • Lengthy, problematic contracts
  • Few integrations with other business tools/software
  • The high cost of premium features
  • Recordings stored for 30 days only
  • No photos with SMS texting

 

In 2020, Nextiva announced a partnership with Pac-12 as the Official Communications Partner of the conference and the athletic departments of all 12 member universities. In partnering with the “Conference of Champions”, Nextiva is connecting champions in business and education with our leading business communications platform.

Is Nextiva Right For Your Business?

Nextiva is best for large corporations with a high daily call volume and a large number of employees across many locations.

It’s also ideal for companies of any size who want to streamline communications services into a single platform and interface.

Want to explore other phone systems before making your final decision as a business owner?

Our Enterprise VoIP comparison table shows how Nextiva stack up against other top service providers like RingCentral, Dialpad, and GoToConnect.

Screenshots
  • Nextiva Voice User Portal Overview
    Nextiva Voice User Portal Overview
  • Nextiva Analytics Dashboard
    Nextiva Analytics Dashboard
  • Nextiva Analytics - Survey Responses
    Nextiva Analytics - Survey Responses
  • Nextiva Surveys - Builder
    Nextiva Surveys - Builder
  • Nextiva Calendar
    Nextiva Calendar
  • Nextiva Cospace Meetings
    Nextiva Cospace Meetings
  • Nextiva Inbox View
    Nextiva Inbox View
  • Nextiva Mobile Chat
    Nextiva Mobile Chat
  • Nextiva with Advanced Call Recording
    Nextiva with Advanced Call Recording
  • Nextiva CRM with Sentiment Analysis
    Nextiva CRM with Sentiment Analysis

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