Nextiva

Alex Orlov is a great technician. Thank you for all of your help. Alex perservered through our problems and came up with a solution. I can’t say enough positive about this technician. We had multiple issues addressed during the call, mostly caused by Nextiva configuration. Alex solved all of them in a timely manner and repeatedly apologized for Nextiva problems.

Swift, fast, and accurate. That is the topic of my latest service request. We have gotten to chat with April who was able to get my phone system back online after having a new firewall installed. I do not like this 300 minimum character review request. It really makes me upset when I have to do other important things.

Pavel A was very helpfully, and got everything working with no issues. He was able to setup my VVX 350 very fast, I had to do nothing! I would highly recommend to any body! Thanks Nextiva for such a service that can helps out to solve business issues with communication! Pavel A. was very professional and helpful.

I was assisted today by Sergio B. in an online Chat box with Nextiva Support. He was able to offer advice on the internet/email Fax service offered and included in our new account.

Additionally he sent a test fax, added an additional email receiver, and reset our password to allow for direct login to the Fax website. I have never received such thorough help.

Thank you,

Pamela Redden

The support staff was really helpful, and walked us through the setup like it was magic. We were able to set up the new phone, add it to user groups, and test everything out in minutes. Our technical support team guided us through the setup and they taught us everything that we needed to know to be able to manage it ourselves going forward.

I got help from Julia S. on a live chat today and she was very patient, pleasant, and helpful. She was able to remotely access my computer and access my phone settings through the phone’s IP address. She knew exactly where to go and what to change. Her instructions to me were very easy to follow and very well typed out. Best online live chat assistance I have ever received!

Pavel A. was SPECTACULAR. I was very upset and angry when I first called in. He was a TOTAL professional; he stayed calm and cool, and worked very hard to resolve my issue successfully. He is technically proficient, but more importantly, he knows how to handle people, even difficult callers. A total winner!

Great Customer Service! Victor L. was awesome in walking me through and helping to set me up my system. He took time to explain to me how the system worked, and was very patient with my questions, and very thorough in explaining everything to me, and helping me to customize the system to work the best for my company. Awesome Service!!!!

Used the online chat feature for help with voicemail setup and I cannot say enough about Yana Trykoz. She was incredibly patient with me and so helpful in setting up a general office mailbox. Thank you!

Tony M assisted me this morning setting up a second Polycom 401 in our office. This was necessary so that someone else could answer particular lines when I am out of the office. He was professional, courteous and efficiently handled this set up with the outcome exactly as I needed the phone to be set up. Thank you Tony!

Linda Thomas
Office Administrator
713.955.4020

Called technical support today for assistance in setting up our new office phone. Oleg was awesome. He got both phone lines working. 2 thumbs up Oleg. Strong work!! Although I find the dashboard not very user friendly, the tech support team is responsive and helpful. If not for them, I may not continue using the service.

Anton Arestov did a terrific job with a very complicated issue that our company was experiencing. Anton was very knowledgeable and persistent, and he resolved our issue. He explained the options very well and was very committed to getting it right. You don’t see that every day but we did see it today. Great work Anton!

I have been serviced by Pavel A. He went over and above in his service. Very personable and extremely helpful. He is certainly a great asset for Nextiva and he make me want to recommend Nextiva to any and all my associates. I wish I could give him more than a 5 rating. A++++. Could not have been a better experience.!!!

Paval A. was a pleasure to work with today. I called earlier to ask for assistance and the person said they were unable to find me in the system, they hardly put any effort in at all. Now, when I call back Paval answered and it was an entirely different attitude. From the begining to the end Paval was extremely helpful and professional with a lot of enthusiasm thrown in. I had a failed faxed the last two times I attempted to send one to the same business number a week apart. I fear my payment ran out but I thought I had recently paid but could not find the verification. Paval took his time with me and went through my account assuring me that everything was in excellent standing. Of course being elderly it takes me a little longer to understand everything right away, but Paval was very patient. Paval is an excellent employee, he is a shining example of how more people today in the world should conduct themsleves. Thank you Paval.

I had a great experience today with Dima Sachenko helping me set up my auto attendant. I was pleased just to find out that I even had the service at no extra cost and then within minutes he remotely logged into my computer and set it up for me. He was great and when I hung up the system was ready to go. Thank you Dima, you made my day! I would recommend Nextiva to anyone.