The support I received was great. My Tech was Ivan S and he walked me through 2 phone setups and one other issue. His knowledge was superb and the fact he did remote support ensured it was handled quick and efficently.
This call was also mid-morning and wait time was FAST, less than 5 minute.
I am impressed with the service, support, and the tech (Ivan)!
Robert Norton helped me to setup my new Nextiva phone system. What a great experience!!!! All my questions answered in a way I was able to understand. Step by step guidance to be able to make different changes in a later time. The management interface is intuitive and easy to setup. Great customer service. Keep it going.
My company just switched to Nextiva and we are so happy with the change. Most of all the support team Nextiva has are the most helpful, kind and pleasant to work with. I specifically want to thank Alex. He was the most genuine person I have met. The other staff and customer service reps have been great too.
They do a wonderful job setting up phones, configuring them just how you like. Also great during COVID. You are able to use these phones from anywhere and the app is also awesome. I spent all day on the phone to get it just right, but helpful – polite – helpful – knowledgeable. I would recommend them to any office.
Needed help configuring and updating my system. Alex K. walked me through everything via chat and remote support and was able to complete everything on my list in a timely manner! Would highly recommend! Thank you again – greatly appreciate the wonderful customer service! Have confidence knowing that in the near future if I need to configure and update my system once again, I can do so with my mind at ease!
I needed help configuring my phone system and Ivan S from the support team was able to help me very quickly. I definitely would recommend Nextiva to any business owner. Great service, excellent customer service at a very affordable price.
Thank you
Lorenzo DeStefanis I President
AlliedCapital Group, LLC
Had an issue and Ivan from Nextiva Support helped out right away. They got our business up and rolling in minuets. Thank you Ivan for your calm and detailed instructions while I was freaking out that our phones were not working. I would reccommed Netiva voIP to any small business around. They are quick and effecient.
Our law firm is a new Nextiva customer and we love it. The versatility to use the app or desktop phones through VoIP is a huge plus. My favorite part is being able to call and speak with support and the representatives’ patience walking me through how to activate and use different features. Nextiva has so many options for ways to route calls and monitor call usage. It has been great for us so far!
The interaction we’ve had with Nextiva over the last year of service has been 5-star. They just seem to make everything simple, allowing our employees to focus on their jobs. When a product “just works” AND their company has incredible support, like Nextiva, you wonder why everyone isn’t using them?
At first, I had an issue where calls were only ringing on my office phone, but not ringing on my cell phone with the Nextiva App. Then today, calls that were coming to my extension were not ringing on either phone at all & would go straight to our General Voicemail. I spoke with Vlad, who spent over an hour assisting me, in order to find a solution. He reset my office phone, went through all of our Nextiva settings & connections, reset my Nextiva App, had me uninstall & reinstall the App and more. After fixing the issue, he went above & beyond to assist us in changing some of our Extension Labels & recorded names. I couldn’t be happier with the results & I wanted to make sure that Vlad got the recognition he deserved.
Nextiva is a cloud-based all-in-one unified business communications platform, team collaboration tool, and customer service software.
Top products include Nextiva’s VoIP business phone system, Sales and Customer CRM tools, and advanced Analytics and Reporting.
In 2020, Nextiva announced a partnership with the Pac-12 as the Official Communications Partner of the conference and the athletic departments of its 12 member universities. In partnering with the “Conference of Champions”, Nextiva is connecting champions in business and education with our leading business communications platform.
This post provides a detailed look at available Nextiva products, specific features, pricing, and plans. It also breaks down the top pros and cons of Nextiva to help you decide if it’s the right fit for your business.
Additional reading:
» Our complete review on Nextiva Plans & Pricing in 2020
Nextiva’s Business telephone Service offers Voice Over Internet Protocol voice calling with advanced features like call forwarding, call screening, call routing, and the ability to send/receive unlimited messages from a desktop or mobile app.
Nextiva also offers free number porting, allowing users to keep any existing phone numbers while adding new United States local or toll-free numbers. Unlimited calling to the US and Canada, call recording, and voicemail to email and text capabilities are also available.
Agents are able to take calls from any device or even switch devices in the middle of a call if needed. Customizable priority alerts let customers know when their most important clients are on the line, giving them time to prepare for the call.
Admins may also customize extension numbers, use the push-to-talk feature, and anonymously reject and block calls from certain numbers.
Nextiva’s multi-level auto-attendant, makes call routing even easier, decreasing customer wait times and allowing team members to take calls from anywhere. To allow for better monitoring, each agent has their own status indicator and call presence settings.
Any number of users can bring their own device, make calls via softphone, rent desk and conference phones, or purchase new phone equipment from Nextiva.
Note that Nextiva’s VoIP phone system also allows for Hosted PBX and SIP Trunking.
Nextiva Sales can be phoned at – (866) 436-1491
Nextiva Customer service can be phoned at – (800) 285-7995
Nextiva offers three main Business Phone plans, which all include a free 30 days trial. Business Phone systems can be purchased individually or as a part of their Business Communication Suite.
The below table reflects a quick overview of their starting pricing for their business calling plans on a month to month basis, along with key highlights for each:
| Features | Basic Plan | Pro Plan | Enterprise Plane |
| Price | $22/mo/user | $25/mo/user | $32/mo/user |
| Free Number Porting | ✓ | ✓ | ✓ |
| Free Local/toll-free Numbers | ✓ | ✓ | ✓ |
| Unlimited Calling | ✓ | ✓ | ✓ |
| Call Recording | X | X | ✓ |
| SMS Messaging | X | ✓ | ✓ |
| Unlimited Conference Calls | X | ✓ | ✓ |
| Voice Analytics | X | X | ✓ |
Here is a detailed look at the above plans and pricing, but with an annual commitment:
Nextiva Office Phone – Annual Pricing & Plans – Updated on August 12, 2020
Users who do not wish to bring their own devices have several options when it comes to Nextiva business phones.
They can choose from popular top VoIP desktop phones, including Cisco phones, cordless, or conference phones, or use adapters.
The Nextiva Fax Bridge ($150) connects existing standard office fax machines with Nextiva’s vFAX service. The Bridge connects the office Internet cable to the fax machine.
For $850, users can get the AudioCodes Mediant 500, which integrates Nextiva’s SIP trunking service with the PBX of your choice. This means users won’t have to purchase additional equipment to switch from PBX to IP-based communication.
Users can choose from 6 available Nextiva conference phones, ranging in price from $195.00 to $1099.95.
These conference phones include features like:
Nextiva offers 17 different desk phones, ranging in price from $74.99 to $349.95.
Desk phone features include:
Nextiva offers 4 cordless phone options ranging in price from $84.99 to $169.95.
Cordless phone features include:
While it’s possible to purchase individual products a la carte, Nextiva also provides three bundled service suites combining their most popular products to provide solutions for specific business needs.
They are:
Nextiva’s Business Communication Suite provides customers with an all-in-one virtual phone system.
It is the company’s most popular suite, saving the average company about 60% on their phone bill.
It includes the following Nextiva products:
The below Business Communication Suite pricing table breaks down the additional features in each of the three plans. Users can be billed monthly or annually, with annual billing offering a 20% discount.
| Features | Essential Plan | Professional Plan | Enterprise Plan |
| Price | From $19.95/user per month | From $20.95/user per month | From $27.95/user per month |
| Unlimited US/CA calling | ✓ | ✓ | ✓ |
| Number porting | ✓ | ✓ | ✓ |
| Free local/toll-free number | ✓ | ✓ | ✓ |
| Monthly toll-free minutes | 1,000 | 2,500 | 10,000 |
| HD Voice and Video | ✓ | ✓ | ✓ |
| Call forwarding, waiting, transfer, hold | ✓ | ✓ | ✓ |
| Call queues | Add-on feature | Add-on feature | Add-on feature |
| Unlimited Virtual Fax | ✓ | ✓ | ✓ |
| Caller AI Pops | 100 | 250 | Unlimited |
| Voicemail to text/email | ✓ | ✓ | ✓ |
| Voicemail transcription | ✓ | ✓ | ✓ |
| Conference Call Participants | 4 maximum | 40 maximum | Unlimited |
| Unlimited Video Calls | X | ✓ | ✓ |
| Team Chat Messaging | X | ✓ | ✓ |
| Screen Sharing | X | ✓ | ✓ |
| Unlimited SMS | X | ✓ | ✓ |
| Call Recording | X | ✓ | ✓ |
| Salesforce, Hubspot, Zendesk Integrations | X | ✓ | ✓ |
| Call History and Log Reports | ✓ | ✓ | ✓ |
| Voice Analytics | X | ✓ | ✓ |
Though Nextiva has both a Mac/iOS and Android mobile VoIP app, users must purchase the Nextiva app add-on or have Pro/Enterprise Business Communication Suite or Office Pro Plus/Enterprise licenses.
Users can switch from desktop to mobile at any time, and users can access their business and personal contacts within the app. Though the app does offer
The app offers many of the calling system features that the desktop version does, including:
This makes Nextiva an especially ideal UC platform for companies requiring remote work tools to connect a geographically dispersed workforce.
Nextiva boasts an impressive client list including Taco Bell, Stanley Steemer, the YMCA, and even the Conan O’Brien Show.
But do Nextiva’s claims that its tools are a good fit for businesses of any size and stage measure up?
Nextiva reviews from users consistently point to the following pros and cons of relying on Nextiva for your company’s unified communication and collaboration needs.
In 2020, Nextiva announced a partnership with Pac-12 as the Official Communications Partner of the conference and the athletic departments of all 12 member universities. In partnering with the “Conference of Champions”, Nextiva is connecting champions in business and education with our leading business communications platform.
Nextiva is best for large corporations with a high daily call volume and a large number of employees across many locations.
It’s also ideal for companies of any size who want to streamline communications services into a single platform and interface.
Want to explore other phone systems before making your final decision as a business owner?
Our Enterprise VoIP comparison table shows how Nextiva stack up against other top service providers like RingCentral, Dialpad, and GoToConnect.
