Nextiva

Nextiva has excellent customer service, I rarely have to call in with my issues. Live agent support answered all of my questions promptly and had excellent communication in regards to our problems and what steps I should take after the issue was uncovered. I would recommend Nextiva based on their customer service alone and overall performance. They really care about their customers.

Worked with Nikita K over chat to get my account set up. He was kind, helpful, and never treated me like my questions were dumb, although I’m sure they were. He helped me set up fax, fax to email, auto attendant, iphone app and my line. He was a pleasure to work with, very helpful and quick to complete each task.

I was contacted by Nextiva, about signing up for a VOIP plan in May 2019. It was a very high-pressure sales call and the salesman did not even tell me that it was a 38-month contract. I impulsively signed the docusign, even though I had a bad feeling in my gut and a lump in my throat that this was the wrong move.

I called to cancel 10 minutes after signing the contract and Nextiva refused to refund my money, then told me there would be… an $800 early termination fee to cancel. Mind you this is one line, one person, simple features, and because I decided not to sign up after 10 minutes, I have to pay $800 to get out of it, which as it turns out, is the price for the entire 38-month contract.

I put in two requests to waive the early termination fee, imploring them to do what is right and advising them that I would contact my lawyer if they did not do so, but instead they denied them both. I am not rich; I don’t normally contact a lawyer for things, but I just won’t stand for injustice. Luckily in this case, I was able to resolve things with my credit card company.

I am very disappointed in Nextiva. I thought poor ethics like this was limited to Comcast and Frontier. I highly suggest avoiding this company.

I’ve signed up for phone.com and had a much better experience in every way from product to customer service.

Since installation of Nextiva I have dealt with many support Reps. But by far the one that stands out the most by knowledge of product and client as well as ease to converse with and get the corrections done has been Matt Blair. I would say he is a huge asset to the company. Our phones are a lot more clear than before as well.

We moved our storage to Nextiva’s cloud solution. It was a big job and we were a little nervous about losing files and making sure we had access to the key things we need for our clients. We had everything backed up in another system so that if anything went wrong we would be able to revert back easily. Fortunately, we have not needed to use the back up at all. The Nextiva tool has made it easier to find the files we use, and even old files that I forgot we had. The search tool is so much better and our version management is included in here too, which is a huge benefit of the Nextiva system. I’m impressed and really happy with how it’s working for me and the team.

Our sales team is spread all over the country and we needed a system that would allow for a central organization. Nextiva gives us a seamless experience we couldn’t have on any other system. Our disparate network of people is able to stay connected to all clients at all times. This set up enables better service and sets us apart as a brand.

They are severely overpriced. They nickel and dime you for every added feature. I have quotes for half as much money for better phones and better features. The hardware is outdated by several years. And don’t forget about the 3 year contract you’re stuck in. Continue to shop for a better partner for your phones.

Just want to thank Matt Blair who resolved our issues in a timely manner. He was polite the whole time during my moment of frustration, he’s well trained, knew what he was doing. Expert in his field over and beyond. I will request him if I can for all my future needs with Nextiva support .

Thanks Matt Blair!

We had a problem with our clients’ outgoing caller IDs saying “Front Desk 1” or “Check In” instead of the company name. We didn’t want to change the name of the phone, but the ILEC and CLEC. I was getting frustrated after a month of this and trying to get it fixed, until I finally reached the technician Ivan Strotckyi. He is an excellent technician and was able to resolve a problem that six prior phone calls still had not fixed. Thank you Ivan!

We are happy with how our transition to VoIP has gone so far. We spoke to about 6 different providers before we decided to proceed with Nextiva. We chose them for a few reasons; they were the only provider that responded to our questions in a timely manner initially, their pricing is very competitive, and we were confident they could delivery us exactly what we wanted. Implementation went well, and it was clear they are very experienced in this area. We had zero issues, and our staff was very impressed with how smooth the entire process was. It’s a big step up from our old system.

Ordered service and got it going but had a minor issue. Contacted tech support and Anastasiia was the one that assisted me. She was great, knew exactly what was going on and corrected it within a few minutes. She was wonderful to deal with and very professional.

Support after the sale is very important and everything I have encountered has been great.

I was on a phone call for over an hour with Pavel Yukhimovich. He did a wonderful job patiently guiding me through all the steps and helped successfully set up our Auto Attendant etc. Overall I’m extremely satisfied with the assistance I was provided. It was a good start of hopefully long term business relationship with Nextiva. Thank you, Pavel!

I had great customer support from Aren when an employee left with some account info and access and didn’t make the proper changes. He helped me reset what I needed to and get my phone lines back on. I really appreciated the time he took to check the security of the account and that we ended on resolving the issue.

We recently made the long-awaited upgrade to our phone systems. We had 75 staff in two locations to transition over, with 90 phone lines. I’m sure it’s not big in terms of sizes of customers Nextiva has dealt with before, but for us, it was enough to make us very nervous. When we were looking for suppliers, we were focused on two things; finding a great phone system, and having it supported by a good customer focused service team.

We had problems in the past with our other technology providers where their product was great, but their service didn’t match it when things went wrong. We felt like Nextiva really stood out on these two criteria compared with their competitors; the bonus was how cost effective their solution was too. The VoIP system and the Nextiva App are second to none. The call quality has been a really big improvement for us, and it is now so much easier to divert customers and make sure they are talking with the best person for them. From when we first began talking to Nextiva, to when we transitioned our phones across, the support and transparent communication from their staff has been very impressive.

We found that they were approachable, they returned our calls quickly, and they were really patient while we worked through the process of understanding exactly what we required. When it came to the actual upgrade of our phone, their training approach was really effective, and the majority of our staff felt comfortable with the new system when it was first rolled out. We had a few questions come up after implementation, and the Nextiva staff were able to answer all those questions quickly to help us get up and running as fast as possible. Our overall experience with the phones was fantastic; the call quality improvement was noticed immediately, there was no down time between the handover, there was no downtime between transitions (it was done overnight so our customers weren’t effected), the cost of the transition and the new hardware was very reasonable (we priced checked everything along the way and have been very impressed by how competitive their pricing is when you think about how many features come with the phones), and our teams were very impressed with all the functionality and how much easier it made their jobs. Overall we have had a really positive experience with Nextiva, and cannot thank the staff we dealt with enough – they ensured we had a really great experience.

I was helped to set up my first phone with Nextiva by Pavel Yukhimovich. He did a great job guiding me through all the steps and helped successfully configure the device. The communication process was easy. Overall I’m extremely satisfied with the assistance I was provided. It was a good start of hopefully long term business relationship with Nextiva. Thank you, Pavel