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Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
If your business is searching for only the best, then Nextiva should be the first option you consider. Originally...
2006
Year Founded
95%
Recommend It
1372
User Reviews
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Sviat P was very helpful. he corrected…

Sviat P was very helpful. he corrected a major error made by the previous help desk employee i spoke with 4 days prior. Sviat changed the settings back to how my company needed them no questions asked. the previous employee tried to sell me a virtual line just so 2 phones at the same desk could put calls on hold so either phone could pick up the call. a simple feature was made entirely more complicated. sviat just assigned the phones back to how they were previously and corrected the other help desk employee’s mistake.

Sviat P was very helpful. he corrected a major error made by the previous help desk employee i spoke with 4 days prior. Sviat changed the settings back to how my company needed them no questions asked. the previous employee tried to sell me a virtual line just so 2 phones at the same desk could put calls on hold so either phone could pick up the call. a simple feature was made entirely more complicated. sviat just assigned the phones back to how they were previously and corrected the other help desk employee’s mistake.

Would Recommend: Yes

Rose M was excellent in solving my…

Rose M was excellent in solving my problems. She quickly found out what the issue was and worked with me to resolve it, then she tested it and explained how I caused the issue.

Rose M was excellent in solving my problems. She quickly found out what the issue was and worked with me to resolve it, then she tested it and explained how I caused the issue.

Would Recommend: Yes

Thanks to Arthur B. for helping our…

Thanks to Arthur B. for helping our office set up their call flow! He has so much patients and was very informative! I highly recommend him as was as Nextiva Ticket# DLW-1545771 Thanks you nextiva

Thanks to Arthur B. for helping our office set up their call flow! He has so much patients and was very informative! I highly recommend him as was as Nextiva Ticket# DLW-1545771

Thanks you nextiva

Pros: Awesome Tech.
Cons: None.
Would Recommend: Yes

Rose M was an excellent resource in…

Rose M was an excellent resource in helping us identify and solve a problem with our app. The Nextiva chat functionality was easy to navigate and Rose was able to provide all the necessary steps to walk me through the process easily. We were able to get our issue resolved. She was patient and precise, thanks Rose!

Rose M was an excellent resource in helping us identify and solve a problem with our app. The Nextiva chat functionality was easy to navigate and Rose was able to provide all the necessary steps to walk me through the process easily. We were able to get our issue resolved. She was patient and precise, thanks Rose!

Would Recommend: Yes

I have contacted the Nextiva in regards…

I have contacted the Nextiva in regards to my new voice mail greetings. I spoke with first Alex and then Andrew who were extremely friendly and helpful not to mention effective. I am extremely pleased with the customer service!!! Thank you :)

I have contacted the Nextiva in regards to my new voice mail greetings.
I spoke with first Alex and then Andrew who were extremely friendly and helpful not to mention effective.

I am extremely pleased with the customer service!!!
Thank you :)

Would Recommend: Yes

Tony M.Excellent setup information…

Tony M. Excellent setup information during my first date setting the phone. Thanks I move from Ooma Office. He explain the fax features, also the voice service, how record the message, how setup the CRM. Also he connect and check my system to be sure work with Nextiva, I recommend all the services and move to a platform like this to help increase your business and relation to your customers.

Tony M.

Excellent setup information during my first date setting the phone. Thanks I move from Ooma Office.

He explain the fax features, also the voice service, how record the message, how setup the CRM.

Also he connect and check my system to be sure work with Nextiva, I recommend all the services and move to a platform like this to help increase your business and relation to your customers.

Would Recommend: Yes

Amazing services, I was so confused…

Amazing services, I was so confused about a service but I finally decided to contact them on the chat service that they provide on their website and they helped me in a minute is good to know that you can contact them any time and they are always available, I love their customer services 100% recommended!!!!!!!!!!

Amazing services, I was so confused about a service but I finally decided to contact them on the chat service that they provide on their website and they helped me in a minute is good to know that you can contact them any time and they are always available, I love their customer services 100% recommended!!!!!!!!!!

Would Recommend: Yes

I was able to receive customer support…

I was able to receive customer support without a wait time. Andrii S was very helpful and solved my issues with professionalism and patience. We have been very pleased with Nextiva. My only comment would be I had to have a certain number of characters in my review in order to submit it and I tend to be short and sweet.

I was able to receive customer support without a wait time. Andrii S was very helpful and solved my issues with professionalism and patience. We have been very pleased with Nextiva. My only comment would be I had to have a certain number of characters in my review in order to submit it and I tend to be short and sweet.

Would Recommend: Yes

I didn’t have the best initial…

I didn’t have the best initial installation experience, but I have had a great time working with some of the customer service since. I specifically want to shout out to Victor L. for walking me through some things I needed help with. He was helpful, patient, and all around wonderful to work with! Navigating through was a bit daunting at first, but Victor L. helped me piece through the things I was missing.

I didn’t have the best initial installation experience, but I have had a great time working with some of the customer service since. I specifically want to shout out to Victor L. for walking me through some things I needed help with. He was helpful, patient, and all around wonderful to work with! Navigating through was a bit daunting at first, but Victor L. helped me piece through the things I was missing.

Would Recommend: Yes

Tony M. Did a FANTASTIC JOB. He was…

Tony M. Did a FANTASTIC JOB. He was very patient with me and very knowledgable about the product. He would not continue to the next step until he was assured that I understood every element of Nextiva. I truly appreciated the process. Thank you Tony M. you did a great job from start to finish. Do not change.

Tony M. Did a FANTASTIC JOB. He was very patient with me and very knowledgable about the product. He would not continue to the next step until he was assured that I understood every element of Nextiva. I truly appreciated the process. Thank you Tony M. you did a great job from start to finish. Do not change.

Would Recommend: Yes

I’m a new customer but already love…

I’m a new customer but already love the service. And I want to say special thank you to Yana T., who helped to set up my system. She was extremely pleasant to work with and got what I needed done quick! The reason I won’t even look at another provider is because of how helpful of a customer service team Nextiva has.

I’m a new customer but already love the service. And I want to say special thank you to Yana T., who helped to set up my system. She was extremely pleasant to work with and got what I needed done quick! The reason I won’t even look at another provider is because of how helpful of a customer service team Nextiva has.

Pros: Awesome customer support, reasonable price.
Cons: None.
Would Recommend: Yes

My customer service rep was Victoria…

My customer service rep was Victoria Shevchenko. She is the model support personnel for what companies should strive for in the Cloud support world. Her subject matter expertise, professionalism and calming decorum made this on-boarding an easy and efficient cut-over. Victoria was by far one of the top customer reps I’ve ever had to deal with.

My customer service rep was Victoria Shevchenko. She is the model support personnel for what companies should strive for in the Cloud support world.
Her subject matter expertise, professionalism and calming decorum made this on-boarding an easy and efficient cut-over. Victoria was by far one of the top customer reps I’ve ever had to deal with.

Would Recommend: Yes

I worked with Sviat P. He definitely…

I worked with Sviat P. He definitely knew his stuff, great customer service. Was super patient and helpful. Can’t say enough good stuff. I had an issues with a physical device in my office, Sviat walked me through all kinds of trouble shooting, even doing some work on his end. Eventually after about 35 mins we narrowed it down and solved the issue.

I worked with Sviat P. He definitely knew his stuff, great customer service. Was super patient and helpful. Can’t say enough good stuff.

I had an issues with a physical device in my office, Sviat walked me through all kinds of trouble shooting, even doing some work on his end. Eventually after about 35 mins we narrowed it down and solved the issue.

Would Recommend: Yes

Nextiva provides a great service!…

Nextiva provides a great service! Support is always great, very helpful. Yana Trykoz has helped me several times. She’s my favorite and she is very pleasant to work with. Yana is very knowledgeable. She answers all my questions and always resolves issues that I come with. I would highly recommend Nextiva!

Nextiva provides a great service! Support is always great, very helpful. Yana Trykoz has helped me several times. She’s my favorite and she is very pleasant to work with. Yana is very knowledgeable. She answers all my questions and always resolves issues that I come with. I would highly recommend Nextiva!

Pros: Reliable service, variety of features, great customer support.
Cons: None.
Would Recommend: Yes

Alexis was a SUPERSTAR. She spent over…

Alexis was a SUPERSTAR. She spent over 1 hr helping set our stuff up. She answered all questions. The best part was she spoke in plain English so I could understand what to do. She never used computer geek words! Of all the tech people I have had to use so far she was the best! She was very professional.

Alexis was a SUPERSTAR. She spent over 1 hr helping set our stuff up. She answered all questions. The best part was she spoke in plain English so I could understand what to do. She never used computer geek words! Of all the tech people I have had to use so far she was the best! She was very professional.

Would Recommend: Yes
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Provider Overview

If your business is searching for only the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and they now provide service to over 150,000 businesses nationwide. Nextiva’s unique cloud solutions allow companies of any size to establish the most capable and robust communication system possible from small to midsize business, up to airlines that routinely make international flights, and even automobile manufacturers.

With a reputation as one of the top companies to work for, Nextiva offers a warm and positive atmosphere that extends to their client base, too. Nextiva has won multiple awards for their outstanding in-house customer service, with friendly helpful agents and minimal downtime for users when it matters most.

Nextiva is highly regarded for its innovation; the provider is constantly changing the business communications land scape and introducing revolutionary products and solutions. NextOS, the all-in one communication platform, puts Nextiva in a class of its own.

Nextiva Pricing:

Available Nextiva Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence
  • Business SMS

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere
  • Business SMS

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • US & Global, 100% In-House Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking
  • Call Rating

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

Editor’s Bottom Line of Nextiva:

It should come as no surprise to hear that Nextiva frequently ranks top among user reviews of service providers. Nextiva offers compelling services and solutions at some of the best price points for the industry, all while maintaining a robust carrier-grade network with redundant data centers placed strategically around the country. Any business that requires an absolute complete package with unique, custom configurations will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system – they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling and high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution, then the basic Office Pro plan will supply the necessary features as well as a few you may not expect at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you take Nextiva’s award-winning service and support into account.

Beyond just communications, Nextiva has continued to innovate and expand their offerings. Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal. In fact, NextOS can be considered an entire operating system for your communications setup.

Nextiva also offers PBX SIP trunking for any business that wants to take advantage of legacy solutions, as well as Nextiva Drive for cloud storage and Nextiva vFAX for internet faxing. At the end of the day, Nextiva is one of the most well-rounded Unified Communication providers on the market. The combination of a diversified solution portfolio, unmatched service and support, and a robust network create a recipe for success.

Screenshots
  • Nextiva Voice User Portal Overview
    Nextiva Voice User Portal Overview
  • Nextiva Analytics Dashboard
    Nextiva Analytics Dashboard
  • Nextiva Analytics - Survey Responses
    Nextiva Analytics - Survey Responses
  • Nextiva Chat
    Nextiva Chat
  • Nextiva Surveys - Builder
    Nextiva Surveys - Builder
  • Nextiva Surveys - Manage Surveys
    Nextiva Surveys - Manage Surveys
  • Nextiva Calendar
    Nextiva Calendar
  • Nextiva CRM with Call Pop
    Nextiva CRM with Call Pop
  • Nextiva CRM with Sentiment Analysis
    Nextiva CRM with Sentiment Analysis

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