Nextiva

Writing this after a failed attempt to switch from Nextiva to Zoom Phone. We’ve had Nextiva for several years and been satisfied but I was lured by some of the new features Zoom Phone has and the ability to consolidate multiple systems (conference line and phone with same provider). Big mistake, Zoom Phone was TERRIBLE. Support was nonexistent (they would not let us access live support despite being on a paid business plan) and whenever we managed to get to anyone they were unable to solve issues. Going back to Nextiva my desk phone wasn’t working properly. Nextiva support was amazing, answered quickly, worked through the issues expertly, and got me back up and running. The way they directed me on the support call showed they knew 1000 times what Zoom support did about phone systems. Very happy to be back with them, such a relief! It might be very slightly more expensive than some other VOIP providers but it is SO worth it to have good support from a company that knows what they’re doing.

Robert Norton is a best person I have ever worked with on Nextiva project.
Fantastic knowledge of the subject, willingness to help in any way possible for me to understand the process. Best material for promotion for a higher level of management. Do not forget to raise his compensation. At lest the price I’m paying for a service will go to the best purpose. Thank you very much for amazing service.

I would presume that if you are a huge company with a multiperson technical support IT department, this may be your system. For a small 1-5 man shop, YIKES.

I had to email the “Leadership” (guessing at their email addresses) to get help getting this thing setup. Got a great guy to help filter out the BS and make it work right.

Updates are crazy bad.

The quality of screen share while video conferencing (don’t waste your time trying). Give it up if you want calls forwarded from one user to another. Our customers were laughing at us when they called and my tech person tried to forward them to me One in eight got through.

Had my guy work 1/2 of a day to get that problem handled and it still didn’t work.

We finally gave up and went to another program. During the “trial period” we had NO PROBLEMS with video and screen share at the same time, no problem forwarding calls all through our company, and SETUP WAS A BREEZE. Dialpad is a game changer.

Chat or phone support is great. The last three times I have used chat support to reset passwords. That has worked pretty good. The only concern is that sometimes resetting passwords by the users gets complicated. I’m not sure if that is a user issue or just the design of the password recovery platform. Other than that, I definitely recommend vFax.

GEORGE O. IS THE BEST!

Twice on different dates and on diferent phone numbers, Geoge patiently helped me in connecting to Nextiva.

He does not have a scary voice, in fact a soothing voice that makes me feel like a high tech person . Very patient indeed.

Then when I couldnt find where to write this report, Ana kindly helped me to sent this link so I can inform Nextiva that you have good people. George O. most especially.

More power to all of you and God bless!
Evelyn
Beverly Hills Courier newspaper

After contacting support to cancel my service after my original agreement ended over a year ago I was called back by to confirm my service would cancel the 11th of March 2021. It was confirmed my service would end. That reference for the call is XXX

That call ended and the nightmare began when “Paul” called back to insult me and tell me that the service was not cancelled. The service started on Mon, Sep 11, 2017. The 2 year agreement is over and the service has been month to month. I did not sign a new agreement at any point. Furthermore, Paul called back to insult me by saying the first call did not take place. When I provided the reference number he changed the story saying it was a mistake. He then threatened me with a $149 fee if I did not obey his demands. I can’t believe Nextiva would employ such scare tactics. This is beyond the realm of thought for a modern company to not only encourage these scare tactics but try to implement them in 2021 with such competition for VOIP services. I used Nextiva since 2013 at a different company and still can’t believe how much you have changed. Nextiva is a terrible and negligent company.

I spent HOURS on the phone with advanced support trying to fix your service. You have cost me $1,000’s in time and lost faxes that never arrived due to your negligence.

Your Agent Paul called from XXX. He told me that his actions were encouraged by your company. I do not know of a better way to lose 8 year long customers than to employee and train people the way Nextiva does. From it’s negligently bad service to its abusive scare tactics, Nextiva is the first choice if you want bad service and lost revenue.

I have wasted an additional 3 hours on hold through your chat and phone services trying to cancel. Nextiva, come for the bad service, stay because we threaten you when you try to leave ®

Great customer service and phone quality, I’ve been with them for years without 1 single issue! I highly recommend them to any small or large business that is needing high quality fast phone/voip services with 2nd to none customer service and reliability. Any time I have a question or want to upgrade they are there for me

Great job with a unique problem from getting our total phone system set up independently. Very complex scenario and did a great job with all of the problem resolution. Worked on it from multiple levels and go it figured out. A lot of troubleshooting with our network and setting our network for quick extensions. Very polite and A+ customer service.

Looking for a phone company that doesn’t answer your phone call? Support that takes HOURS on hold? Assigns you a phone number that belongs to another company? Mobile app that only partly works? If yes to any of these questions, go with Nextiva! Good riddance! I will find someone else! I’ve wasted enough time with them. Top rated? Baloney!!!

Both DJ and Tony Johnson were absolutely helpful. There was a 3rd guy that I also spoke with, I believe his name was Mark, he was a newer agent. All of these gentlemen went out of their way to help and assist me with my needs. I am very new to Nextiva and so there is so much that I need to learn, and need people who are willing to bare patience with me. These 3 did just that. Thank you!