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Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
Nextiva is a cloud-based all-in-one unified business communications platform, team collaboration tool, and customer service software. Top...
2006
Year Founded
92%
Recommend It
1729
User Reviews
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Audrey L.'s review forNextiva

Writing this after a failed attempt to…

Writing this after a failed attempt to switch from Nextiva to Zoom Phone. We’ve had Nextiva for several years and been satisfied but I was lured by some of the new features Zoom Phone has and the ability to consolidate multiple systems (conference line and phone with same provider). Big mistake, Zoom Phone was TERRIBLE. Support was nonexistent (they would not let us access live support despite being on a paid business plan) and whenever we managed to get to anyone they were unable to solve issues. Going back to Nextiva my desk phone wasn’t working properly. Nextiva support was amazing, answered quickly, worked through the issues expertly, and got me back up and running. The way they directed me on the support call showed they knew 1000 times what Zoom support did about phone systems. Very happy to be back with them, such a relief! It might be very slightly more expensive than some other VOIP providers but it is SO worth it to have good support from a company that knows what they’re doing.

Writing this after a failed attempt to switch from Nextiva to Zoom Phone. We’ve had Nextiva for several years and been satisfied but I was lured by some of the new features Zoom Phone has and the ability to consolidate multiple systems (conference line and phone with same provider). Big mistake, Zoom Phone was TERRIBLE. Support was nonexistent (they would not let us access live support despite being on a paid business plan) and whenever we managed to get to anyone they were unable to solve issues. Going back to Nextiva my desk phone wasn’t working properly. Nextiva support was amazing, answered quickly, worked through the issues expertly, and got me back up and running. The way they directed me on the support call showed they knew 1000 times what Zoom support did about phone systems. Very happy to be back with them, such a relief! It might be very slightly more expensive than some other VOIP providers but it is SO worth it to have good support from a company that knows what they’re doing.

Pros: Fantastic support.
Cons: Features could use some updating.
Would Recommend: Yes
Robert L.'s review forNextiva

Robert Norton is a best person I have…

Robert Norton is a best person I have ever worked with on Nextiva project. Fantastic knowledge of the subject, willingness to help in any way possible for me to understand the process. Best material for promotion for a higher level of management. Do not forget to raise his compensation. At lest the price I’m paying for a service will go to the best purpose. Thank you very much for amazing service.

Robert Norton is a best person I have ever worked with on Nextiva project.
Fantastic knowledge of the subject, willingness to help in any way possible for me to understand the process. Best material for promotion for a higher level of management. Do not forget to raise his compensation. At lest the price I’m paying for a service will go to the best purpose. Thank you very much for amazing service.

Pros: Amazing Customer Service.
Cons: Price is very expensive.
Would Recommend: Yes

I would presume that if you are a huge…

I would presume that if you are a huge company with a multiperson technical support IT department, this may be your system. For a small 1-5 man shop, YIKES. I had to email the “Leadership” (guessing at their email addresses) to get help getting this thing setup. Got a great guy to help filter out the BS and make it work right. Updates are crazy bad. The quality of screen share while video conferencing (don’t waste your time trying). Give it up if you want calls forwarded from one user to another. Our customers were laughing at us when they called and my tech person tried to forward them to me One in eight got through. Had my guy work 1/2 of a day to get that problem handled and it still didn’t work. We finally gave up and went to another program. During the “trial period” we had NO PROBLEMS with video and screen share at the same time, no problem forwarding calls all through our company, and SETUP WAS A BREEZE. Dialpad is a game changer.

I would presume that if you are a huge company with a multiperson technical support IT department, this may be your system. For a small 1-5 man shop, YIKES.

I had to email the “Leadership” (guessing at their email addresses) to get help getting this thing setup. Got a great guy to help filter out the BS and make it work right.

Updates are crazy bad.

The quality of screen share while video conferencing (don’t waste your time trying). Give it up if you want calls forwarded from one user to another. Our customers were laughing at us when they called and my tech person tried to forward them to me One in eight got through.

Had my guy work 1/2 of a day to get that problem handled and it still didn’t work.

We finally gave up and went to another program. During the “trial period” we had NO PROBLEMS with video and screen share at the same time, no problem forwarding calls all through our company, and SETUP WAS A BREEZE. Dialpad is a game changer.

Pros: Nothing that comes to mind.
Cons: Service, installation, QUALITY.
Would Recommend: No

Chat or phone support is great. The…

Chat or phone support is great. The last three times I have used chat support to reset passwords. That has worked pretty good. The only concern is that sometimes resetting passwords by the users gets complicated. I’m not sure if that is a user issue or just the design of the password recovery platform. Other than that, I definitely recommend vFax.

Chat or phone support is great. The last three times I have used chat support to reset passwords. That has worked pretty good. The only concern is that sometimes resetting passwords by the users gets complicated. I’m not sure if that is a user issue or just the design of the password recovery platform. Other than that, I definitely recommend vFax.

Pros: Once logged in it's easy to use.
Cons: Sometimes resetting passwords take time.
Would Recommend: Yes

GEORGE O. IS THE BEST! Twice on…

GEORGE O. IS THE BEST! Twice on different dates and on diferent phone numbers, Geoge patiently helped me in connecting to Nextiva. He does not have a scary voice, in fact a soothing voice that makes me feel like a high tech person . Very patient indeed. Then when I couldnt find where to write this report, Ana kindly helped me to sent this link so I can inform Nextiva that you have good people. George O. most especially. More power to all of you and God bless! Evelyn Beverly Hills Courier newspaper

GEORGE O. IS THE BEST!

Twice on different dates and on diferent phone numbers, Geoge patiently helped me in connecting to Nextiva.

He does not have a scary voice, in fact a soothing voice that makes me feel like a high tech person . Very patient indeed.

Then when I couldnt find where to write this report, Ana kindly helped me to sent this link so I can inform Nextiva that you have good people. George O. most especially.

More power to all of you and God bless!
Evelyn
Beverly Hills Courier newspaper

Would Recommend: Yes
Michael N.'s review forNextiva

After contacting support to cancel my…

After contacting support to cancel my service after my original agreement ended over a year ago I was called back by to confirm my service would cancel the 11th of March 2021. It was confirmed my service would end. That reference for the call is XXX That call ended and the nightmare began when “Paul” called back to insult me and tell me that the service was not cancelled. The service started on Mon, Sep 11, 2017. The 2 year agreement is over and the service has been month to month. I did not sign a new agreement at any point. Furthermore, Paul called back to insult me by saying the first call did not take place. When I provided the reference number he changed the story saying it was a mistake. He then threatened me with a $149 fee if I did not obey his demands. I can’t believe Nextiva would employ such scare tactics. This is beyond the realm of thought for a modern company to not only encourage these scare tactics but try to implement them in 2021 with such competition for VOIP services. I used Nextiva since 2013 at a different company and still can’t believe how much you have changed. Nextiva is a terrible and negligent company. I spent HOURS on the phone with advanced support trying to fix your service. You have cost me $1,000’s in time and lost faxes that never arrived due to your negligence. Your Agent Paul called from XXX. He told me that his actions were encouraged by your company. I do not know of a better way to lose 8 year long customers than to employee and train people the way Nextiva does. From it’s negligently bad service to its abusive scare tactics, Nextiva is the first choice if you want bad service and lost revenue. I have wasted an additional 3 hours on hold through your chat and phone services trying to cancel. Nextiva, come for the bad service, stay because we threaten you when you try to leave ®

After contacting support to cancel my service after my original agreement ended over a year ago I was called back by to confirm my service would cancel the 11th of March 2021. It was confirmed my service would end. That reference for the call is XXX

That call ended and the nightmare began when “Paul” called back to insult me and tell me that the service was not cancelled. The service started on Mon, Sep 11, 2017. The 2 year agreement is over and the service has been month to month. I did not sign a new agreement at any point. Furthermore, Paul called back to insult me by saying the first call did not take place. When I provided the reference number he changed the story saying it was a mistake. He then threatened me with a $149 fee if I did not obey his demands. I can’t believe Nextiva would employ such scare tactics. This is beyond the realm of thought for a modern company to not only encourage these scare tactics but try to implement them in 2021 with such competition for VOIP services. I used Nextiva since 2013 at a different company and still can’t believe how much you have changed. Nextiva is a terrible and negligent company.

I spent HOURS on the phone with advanced support trying to fix your service. You have cost me $1,000’s in time and lost faxes that never arrived due to your negligence.

Your Agent Paul called from XXX. He told me that his actions were encouraged by your company. I do not know of a better way to lose 8 year long customers than to employee and train people the way Nextiva does. From it’s negligently bad service to its abusive scare tactics, Nextiva is the first choice if you want bad service and lost revenue.

I have wasted an additional 3 hours on hold through your chat and phone services trying to cancel. Nextiva, come for the bad service, stay because we threaten you when you try to leave ®

Pros: support.
Cons: everything else.
Would Recommend: No

Great customer service and phone…

Great customer service and phone quality, I’ve been with them for years without 1 single issue! I highly recommend them to any small or large business that is needing high quality fast phone/voip services with 2nd to none customer service and reliability. Any time I have a question or want to upgrade they are there for me

Great customer service and phone quality, I’ve been with them for years without 1 single issue! I highly recommend them to any small or large business that is needing high quality fast phone/voip services with 2nd to none customer service and reliability. Any time I have a question or want to upgrade they are there for me

Would Recommend: Yes

Great job with a unique problem from…

Great job with a unique problem from getting our total phone system set up independently. Very complex scenario and did a great job with all of the problem resolution. Worked on it from multiple levels and go it figured out. A lot of troubleshooting with our network and setting our network for quick extensions. Very polite and A+ customer service.

Great job with a unique problem from getting our total phone system set up independently. Very complex scenario and did a great job with all of the problem resolution. Worked on it from multiple levels and go it figured out. A lot of troubleshooting with our network and setting our network for quick extensions. Very polite and A+ customer service.

Pros: Great communication.
Cons: N/A.
Would Recommend: Yes

Looking for a phone company that…

Looking for a phone company that doesn’t answer your phone call? Support that takes HOURS on hold? Assigns you a phone number that belongs to another company? Mobile app that only partly works? If yes to any of these questions, go with Nextiva! Good riddance! I will find someone else! I’ve wasted enough time with them. Top rated? Baloney!!!

Looking for a phone company that doesn’t answer your phone call? Support that takes HOURS on hold? Assigns you a phone number that belongs to another company? Mobile app that only partly works? If yes to any of these questions, go with Nextiva! Good riddance! I will find someone else! I’ve wasted enough time with them. Top rated? Baloney!!!

Pros: None.
Cons: SUPPORT IS AWFUL!.
Would Recommend: No

Both DJ and Tony Johnson were…

Both DJ and Tony Johnson were absolutely helpful. There was a 3rd guy that I also spoke with, I believe his name was Mark, he was a newer agent. All of these gentlemen went out of their way to help and assist me with my needs. I am very new to Nextiva and so there is so much that I need to learn, and need people who are willing to bare patience with me. These 3 did just that. Thank you!

Both DJ and Tony Johnson were absolutely helpful. There was a 3rd guy that I also spoke with, I believe his name was Mark, he was a newer agent. All of these gentlemen went out of their way to help and assist me with my needs. I am very new to Nextiva and so there is so much that I need to learn, and need people who are willing to bare patience with me. These 3 did just that. Thank you!

Pros: Features.
Cons: Complexity.
Would Recommend: Yes
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Provider Overview

Nextiva is a cloud-based all-in-one unified business communications platform, team collaboration tool, and customer service software.

Top products include Nextiva’s VoIP business phone system, Sales and Customer CRM tools, and advanced Analytics and Reporting.

In 2020, Nextiva announced a partnership with the Pac-12 as the Official Communications Partner of the conference and the athletic departments of its 12 member universities. In partnering with the “Conference of Champions”, Nextiva is connecting champions in business and education with our leading business communications platform.

This post provides a detailed look at available Nextiva products, specific features, pricing, and plans. It also breaks down the top pros and cons of Nextiva to help you decide if it’s the right fit for your business.

Additional reading:

» Our complete review on Nextiva Plans & Pricing in 2020

» Top 10 Nextiva Alternatives

 

Nextiva Business Phone Service

Nextiva interface

Nextiva’s Business telephone Service offers Voice Over Internet Protocol voice calling with advanced features like call forwarding, call screeningcall routing, and the ability to send/receive unlimited messages from a desktop or mobile app.

Nextiva also offers free number porting, allowing users to keep any existing phone numbers while adding new United States local or toll-free numbers. Unlimited calling to the US and Canada, call recording, and voicemail to email and text capabilities are also available.

Agents are able to take calls from any device or even switch devices in the middle of a call if needed. Customizable priority alerts let customers know when their most important clients are on the line, giving them time to prepare for the call.

Admins may also customize extension numbers, use the push-to-talk feature, and anonymously reject and block calls from certain numbers.

Nextiva’s multi-level auto-attendant, makes call routing even easier, decreasing customer wait times and allowing team members to take calls from anywhere. To allow for better monitoring, each agent has their own status indicator and call presence settings.

Any number of users can bring their own device, make calls via softphone, rent desk and conference phones, or purchase new phone equipment from Nextiva.

Note that Nextiva’s VoIP phone system also allows for Hosted PBX and SIP Trunking.

Nextiva Sales can be phoned at – (866) 436-1491

Nextiva Customer service can be phoned at – (800) 285-7995

 

Nextiva’s Business Phone Pricing and Plans

Nextiva offers three main Business Phone plans, which all include a free 30 days trial. Business Phone systems can be purchased individually or as a part of their Business Communication Suite.

The below table reflects a quick overview of their starting pricing for their business calling plans on a month to month basis, along with key highlights for each:

Features Basic Plan Pro Plan Enterprise Plane
Price $22/mo/user $25/mo/user $32/mo/user
Free Number Porting
Free Local/toll-free Numbers
Unlimited Calling
Call Recording X X
SMS Messaging X
Unlimited Conference Calls X
Voice Analytics X X

Here is a detailed look at the above plans and pricing, but with an annual commitment:

Nextiva Plans & Pricing

Nextiva Office Phone – Annual Pricing & Plans – Updated on August 12, 2020

 

Nextiva Business VoIP Hardware

Users who do not wish to bring their own devices have several options when it comes to Nextiva business phones.

They can choose from popular top VoIP desktop phones, including Cisco phones, cordless, or conference phones, or use adapters.

 

VoIP Adapters

The Nextiva Fax Bridge ($150) connects existing standard office fax machines with Nextiva’s vFAX service. The Bridge connects the office Internet cable to the fax machine.

For $850, users can get the AudioCodes Mediant 500, which integrates Nextiva’s SIP trunking service with the PBX of your choice. This means users won’t have to purchase additional equipment to switch from PBX to IP-based communication.

 

Conference Phones

Users can choose from 6 available Nextiva conference phones, ranging in price from $195.00 to $1099.95.

These conference phones include features like:

  • NoiseBlock technology
  • 20-foot vocal pickup range
  • Bluetooth and USB connectivity
  • Speed dialing
  • Color LCD displays

 

Desk Phones

Nextiva offers 17 different desk phones, ranging in price from $74.99 to $349.95.

Desk phone features include:

  • Bluetooth/WiFi connectivity
  • USB inputs
  • Up to 16 phone lines
  • Headset input
  • Expansion module connectivity

 

Cordless Phones

Nextiva offers 4 cordless phone options ranging in price from $84.99 to $169.95.

Cordless phone features include:

  • Cordless headset connectivity
  • HD Voice
  • Up to 8 phone lines
  • Color LCD screen

 

Nextiva Suites

While it’s possible to purchase individual products a la carte, Nextiva also provides three bundled service suites combining their most popular products to provide solutions for specific business needs.

They are:

  • Business Communication Suite
  • Customer Relationship Suite
  • Team Collaboration Suite

 

Business Communication Suitenextiva communication suite

Nextiva’s Business Communication Suite provides customers with an all-in-one virtual phone system.

It is the company’s most popular suite, saving the average company about 60% on their phone bill.

It includes the following Nextiva products:

  • Business Phone Service
  • Sales and Service CRM tools
  • Live Chat
  • Customer Surveys
  • Nextiva Analytics

The below Business Communication Suite pricing table breaks down the additional features in each of the three plans. Users can be billed monthly or annually, with annual billing offering a 20% discount.

Features Essential Plan Professional Plan Enterprise Plan
Price From $19.95/user per month From $20.95/user per month From $27.95/user per month
Unlimited US/CA calling
Number porting
Free local/toll-free number
Monthly toll-free minutes 1,000 2,500 10,000
HD Voice and Video
Call forwarding, waiting, transfer, hold
Call queues Add-on feature Add-on feature Add-on feature
Unlimited Virtual Fax
Caller AI Pops 100 250 Unlimited
Voicemail to text/email
Voicemail transcription
Conference Call Participants 4 maximum 40 maximum Unlimited
Unlimited Video Calls X
Team Chat Messaging X
Screen Sharing X
Unlimited SMS X
Call Recording X
Salesforce, Hubspot, Zendesk Integrations X
Call History and Log Reports
Voice Analytics X

 

Nextiva Mobile App

Though Nextiva has both a Mac/iOS and Android mobile VoIP app, users must purchase the Nextiva app add-on or have Pro/Enterprise Business Communication Suite or Office Pro Plus/Enterprise licenses.

Users can switch from desktop to mobile at any time, and users can access their business and personal contacts within the app. Though the app does offer

The app offers many of the calling system features that the desktop version does, including:

  • Unlimited HD voice calls
  • Advanced voicemail management
  • Voice and video conferencing
  • Screen sharing
  • Custom caller ID
  • Call routing
  • Auto attendant
  • Instant messaging

This makes Nextiva an especially ideal UC platform for companies requiring remote work tools to connect a geographically dispersed workforce.

 

Nextiva User Experience

Nextiva cases

Nextiva boasts an impressive client list including Taco Bell, Stanley Steemer, the YMCA, and even the Conan O’Brien Show.

But do Nextiva’s claims that its tools are a good fit for businesses of any size and stage measure up?

Nextiva reviews from users consistently point to the following pros and cons of relying on Nextiva for your company’s unified communication and collaboration needs.

 

Pros

  • Superior customer service compared to other VoIP providers
  • Ease of use and intuitive NextOS interface
  • Robust mobile app
  • Reduces the number of communication/collaboration tools needed
  • The excellent audio call quality
  • Software training for Nextiva customers
  • Improved customer service and employee productivity
  • Detailed analytics provide new insights into roadblocks

 

Cons

  • Lengthy onboarding and training process
  • High cancellation fee
  • Lengthy, problematic contracts
  • Few integrations with other business tools/software
  • The high cost of premium features
  • Recordings stored for 30 days only
  • No photos with SMS texting

 

In 2020, Nextiva announced a partnership with Pac-12 as the Official Communications Partner of the conference and the athletic departments of all 12 member universities. In partnering with the “Conference of Champions”, Nextiva is connecting champions in business and education with our leading business communications platform.

Is Nextiva Right For Your Business?

Nextiva is best for large corporations with a high daily call volume and a large number of employees across many locations.

It’s also ideal for companies of any size who want to streamline communications services into a single platform and interface.

Want to explore other phone systems before making your final decision as a business owner?

Our Enterprise VoIP comparison table shows how Nextiva stack up against other top service providers like RingCentral, Dialpad, and GoToConnect.

Screenshots
  • Nextiva Voice User Portal Overview
    Nextiva Voice User Portal Overview
  • Nextiva Analytics Dashboard
    Nextiva Analytics Dashboard
  • Nextiva Analytics - Survey Responses
    Nextiva Analytics - Survey Responses
  • Nextiva Surveys - Builder
    Nextiva Surveys - Builder
  • Nextiva Calendar
    Nextiva Calendar
  • Nextiva Cospace Meetings
    Nextiva Cospace Meetings
  • Nextiva Inbox View
    Nextiva Inbox View
  • Nextiva Mobile Chat
    Nextiva Mobile Chat
  • Nextiva with Advanced Call Recording
    Nextiva with Advanced Call Recording
  • Nextiva CRM with Sentiment Analysis
    Nextiva CRM with Sentiment Analysis

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