Nextiva

Sviat P was very helpful. he corrected a major error made by the previous help desk employee i spoke with 4 days prior. Sviat changed the settings back to how my company needed them no questions asked. the previous employee tried to sell me a virtual line just so 2 phones at the same desk could put calls on hold so either phone could pick up the call. a simple feature was made entirely more complicated. sviat just assigned the phones back to how they were previously and corrected the other help desk employee’s mistake.

Rose M was excellent in solving my problems. She quickly found out what the issue was and worked with me to resolve it, then she tested it and explained how I caused the issue.

Thanks to Arthur B. for helping our office set up their call flow! He has so much patients and was very informative! I highly recommend him as was as Nextiva Ticket# DLW-1545771

Thanks you nextiva

Rose M was an excellent resource in helping us identify and solve a problem with our app. The Nextiva chat functionality was easy to navigate and Rose was able to provide all the necessary steps to walk me through the process easily. We were able to get our issue resolved. She was patient and precise, thanks Rose!

I have contacted the Nextiva in regards to my new voice mail greetings.
I spoke with first Alex and then Andrew who were extremely friendly and helpful not to mention effective.

I am extremely pleased with the customer service!!!
Thank you :)

Tony M.

Excellent setup information during my first date setting the phone. Thanks I move from Ooma Office.

He explain the fax features, also the voice service, how record the message, how setup the CRM.

Also he connect and check my system to be sure work with Nextiva, I recommend all the services and move to a platform like this to help increase your business and relation to your customers.

Amazing services, I was so confused about a service but I finally decided to contact them on the chat service that they provide on their website and they helped me in a minute is good to know that you can contact them any time and they are always available, I love their customer services 100% recommended!!!!!!!!!!

I was able to receive customer support without a wait time. Andrii S was very helpful and solved my issues with professionalism and patience. We have been very pleased with Nextiva. My only comment would be I had to have a certain number of characters in my review in order to submit it and I tend to be short and sweet.

I didn’t have the best initial installation experience, but I have had a great time working with some of the customer service since. I specifically want to shout out to Victor L. for walking me through some things I needed help with. He was helpful, patient, and all around wonderful to work with! Navigating through was a bit daunting at first, but Victor L. helped me piece through the things I was missing.

Tony M. Did a FANTASTIC JOB. He was very patient with me and very knowledgable about the product. He would not continue to the next step until he was assured that I understood every element of Nextiva. I truly appreciated the process. Thank you Tony M. you did a great job from start to finish. Do not change.

I’m a new customer but already love the service. And I want to say special thank you to Yana T., who helped to set up my system. She was extremely pleasant to work with and got what I needed done quick! The reason I won’t even look at another provider is because of how helpful of a customer service team Nextiva has.

My customer service rep was Victoria Shevchenko. She is the model support personnel for what companies should strive for in the Cloud support world.
Her subject matter expertise, professionalism and calming decorum made this on-boarding an easy and efficient cut-over. Victoria was by far one of the top customer reps I’ve ever had to deal with.

I worked with Sviat P. He definitely knew his stuff, great customer service. Was super patient and helpful. Can’t say enough good stuff.

I had an issues with a physical device in my office, Sviat walked me through all kinds of trouble shooting, even doing some work on his end. Eventually after about 35 mins we narrowed it down and solved the issue.

Nextiva provides a great service! Support is always great, very helpful. Yana Trykoz has helped me several times. She’s my favorite and she is very pleasant to work with. Yana is very knowledgeable. She answers all my questions and always resolves issues that I come with. I would highly recommend Nextiva!

Alexis was a SUPERSTAR. She spent over 1 hr helping set our stuff up. She answered all questions. The best part was she spoke in plain English so I could understand what to do. She never used computer geek words! Of all the tech people I have had to use so far she was the best! She was very professional.