Overall
4.7
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Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
If your business is searching for only the best, then Nextiva should be the first option you consider. Originally...
2006
Year Founded
94%
Recommend It
1494
User Reviews
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Yet another time Angella came to my…

Yet another time Angella came to my rescue, delivering a customized voip solution to accommodate our needs during the pandemic. We are incredibly happy with our Nextiva system. Everything just works so well and when specialized solutions are needed, Angella and her talented team can be reliably counted on to integrate a flexible solution. Friendly, pleasant, professional and so so so so knowledgeable, they are a breath of fresh air. We switched from ATT and, for me, the switch was a scary one. The monetary saving was large so I was terrified of getting what you pay for. It went very smoothly and the flexibility and clarity we ended up with is incredible. That was about 7 years ago and we haven’t looked back once, not even for one moment. I would give these guys higher than 5 stars if I could. They truly deserve it.

Yet another time Angella came to my rescue, delivering a customized voip solution to accommodate our needs during the pandemic.

We are incredibly happy with our Nextiva system. Everything just works so well and when specialized solutions are needed, Angella and her talented team can be reliably counted on to integrate a flexible solution.

Friendly, pleasant, professional and so so so so knowledgeable, they are a breath of fresh air.

We switched from ATT and, for me, the switch was a scary one. The monetary saving was large so I was terrified of getting what you pay for. It went very smoothly and the flexibility and clarity we ended up with is incredible. That was about 7 years ago and we haven’t looked back once, not even for one moment.

I would give these guys higher than 5 stars if I could. They truly deserve it.

Pros: Support is phenomenal.
Cons: None. Seriously. None.
Would Recommend: Yes

Nextiva is by far, the best option when…

Nextiva is by far, the best option when it comes to paying for a complete VOIP system. They might be very busy, because of the coronavirus epidemic but they are still fast to respond. I had no idea how extensive and powerful their system is until I because an Administrator for a client of mine. If I had a company, I would get this service because you can start small and end up with a multimillion company phone system as there are endless features that not everyone will use at first!

Nextiva is by far, the best option when it comes to paying for a complete VOIP system. They might be very busy, because of the coronavirus epidemic but they are still fast to respond. I had no idea how extensive and powerful their system is until I because an Administrator for a client of mine. If I had a company, I would get this service because you can start small and end up with a multimillion company phone system as there are endless features that not everyone will use at first!

Pros: Everything.
Cons: Takes time and effort to master.
Would Recommend: Yes
Jay L.'s review forNextiva

I worked with Alex Y. to set up our new…

I worked with Alex Y. to set up our new phone system. He was incredibly patient, helpful and friendly throughout the process. I was able to get connected with support right away when I called in. The phones are great and service is very clear. I’m happy with all of the options available with Nextiva.

I worked with Alex Y. to set up our new phone system. He was incredibly patient, helpful and friendly throughout the process. I was able to get connected with support right away when I called in. The phones are great and service is very clear. I’m happy with all of the options available with Nextiva.

Would Recommend: Yes

It’s a good service however off late…

It’s a good service however off late it takes a long time to get hold of anybody in support. For businesses the phone lines being the lifelines, support becomes crucial when you are working to setup something against a deadline or anything that requires technical support. Adding additional knowledgeable support will be a big help to customers !

It’s a good service however off late it takes a long time to get hold of anybody in support. For businesses the phone lines being the lifelines, support becomes crucial when you are working to setup something against a deadline or anything that requires technical support. Adding additional knowledgeable support will be a big help to customers !

Would Recommend: Yes

Nextiva has my business. I am happy…

Nextiva has my business. I am happy with them for approx. 4 years now and as I open and close offices, they seem to be responsive. Phones need reprogrammed, add a line, port a line, etc. -they know what they are doing on their end. if you are a small business looking to expand you should put your faith in Nextiva. Once the set up, you are good to go!

Nextiva has my business. I am happy with them for approx. 4 years now and as I open and close offices, they seem to be responsive. Phones need reprogrammed, add a line, port a line, etc. -they know what they are doing on their end. if you are a small business looking to expand you should put your faith in Nextiva. Once the set up, you are good to go!

Would Recommend: Yes
MIchelle J.'s review forNextiva

Quinn is amazing. He figured out the…

Quinn is amazing. He figured out the issue with our phones & got them working in no time. He was very patient, thorough and worked diligently to determine the cause of our issue. From now on I’m calling and specifically asking for Quinn. Thank you so much for putting a smile on my face this morning!

Quinn is amazing. He figured out the issue with our phones & got them working in no time. He was very patient, thorough and worked diligently to determine the cause of our issue. From now on I’m calling and specifically asking for Quinn. Thank you so much for putting a smile on my face this morning!

Pros: Friendly and professional.
Cons: None.
Would Recommend: Yes
David Z.'s review forNextiva

Got support from Kate in technical…

Got support from Kate in technical support. She went the extra mile to make sure that I had everything I needed within the license that I am already paying for. She double checked that everything was working and walked me through every process in order to know how to use the specific features that I was looking to set up. Very efficient and friendly.

Got support from Kate in technical support. She went the extra mile to make sure that I had everything I needed within the license that I am already paying for. She double checked that everything was working and walked me through every process in order to know how to use the specific features that I was looking to set up. Very efficient and friendly.

Pros: Very Knowledgable.
Cons: Slightly long wait.
Would Recommend: Yes

Customer service is amazing! Easy to…

Customer service is amazing! Easy to get a hold of and they took care of my issue immediately without any hassles. Michael was extremely nice and patient. I would definitely recommend Nextiva to all business users. We love every function provided. Especially the ease of voicemails and call recording.

Customer service is amazing! Easy to get a hold of and they took care of my issue immediately without any hassles. Michael was extremely nice and patient. I would definitely recommend Nextiva to all business users. We love every function provided. Especially the ease of voicemails and call recording.

Would Recommend: Yes

Andrew with Nextiva helped me adjust…

Andrew with Nextiva helped me adjust current schedules that I needed help with today. One great thing about Nextiva is that their support is excellent. Other providers will help you initially set up everything and after that either you are on your own with adjusting your portal, or they may charge you a certain amount of support hours per month, or charge on an ad hoc basis. Not the case with Nextiva. I’ve worked with them for 5 years and counting and have not had a bad experience.

Andrew with Nextiva helped me adjust current schedules that I needed help with today. One great thing about Nextiva is that their support is excellent. Other providers will help you initially set up everything and after that either you are on your own with adjusting your portal, or they may charge you a certain amount of support hours per month, or charge on an ad hoc basis. Not the case with Nextiva. I’ve worked with them for 5 years and counting and have not had a bad experience.

Would Recommend: Yes

Nextiva has been our provider for about…

Nextiva has been our provider for about 5 years now. Have rarely had a problem and tech support has always been quick to resolve it. Just spent almost 2 hours with tech support helping to reconfigure and resolve some issues I created when I put in a new firewall. Thanks Andrew, great job! I appreciate your patience.

Nextiva has been our provider for about 5 years now. Have rarely had a problem and tech support has always been quick to resolve it. Just spent almost 2 hours with tech support helping to reconfigure and resolve some issues I created when I put in a new firewall. Thanks Andrew, great job! I appreciate your patience.

Would Recommend: Yes
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Provider Overview

If your business is searching for only the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and they now provide service to over 150,000 businesses nationwide. Nextiva’s unique cloud solutions allow companies of any size to establish the most capable and robust communication system possible from small to midsize business, up to airlines that routinely make international flights, and even automobile manufacturers.

With a reputation as one of the top companies to work for, Nextiva offers a warm and positive atmosphere that extends to their client base, too. Nextiva has won multiple awards for their outstanding in-house customer service, with friendly helpful agents and minimal downtime for users when it matters most.

Nextiva is highly regarded for its innovation; the provider is constantly changing the business communications land scape and introducing revolutionary products and solutions. NextOS, the all-in one communication platform, puts Nextiva in a class of its own.

Nextiva Pricing:

Available Nextiva Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence
  • Business SMS

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere
  • Business SMS

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • US & Global, 100% In-House Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking
  • Call Rating

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

Editor’s Bottom Line of Nextiva:

It should come as no surprise to hear that Nextiva frequently ranks top among user reviews of service providers. Nextiva offers compelling services and solutions at some of the best price points for the industry, all while maintaining a robust carrier-grade network with redundant data centers placed strategically around the country. Any business that requires an absolute complete package with unique, custom configurations will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system – they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling and high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution, then the basic Office Pro plan will supply the necessary features as well as a few you may not expect at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you take Nextiva’s award-winning service and support into account.

Beyond just communications, Nextiva has continued to innovate and expand their offerings. Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal. In fact, NextOS can be considered an entire operating system for your communications setup.

Nextiva also offers PBX SIP trunking for any business that wants to take advantage of legacy solutions, as well as Nextiva Drive for cloud storage and Nextiva vFAX for internet faxing. At the end of the day, Nextiva is one of the most well-rounded Unified Communication providers on the market. The combination of a diversified solution portfolio, unmatched service and support, and a robust network create a recipe for success.

Screenshots
  • Nextiva Voice User Portal Overview
    Nextiva Voice User Portal Overview
  • Nextiva Analytics Dashboard
    Nextiva Analytics Dashboard
  • Nextiva Analytics - Survey Responses
    Nextiva Analytics - Survey Responses
  • Nextiva Surveys - Builder
    Nextiva Surveys - Builder
  • Nextiva Calendar
    Nextiva Calendar
  • Nextiva Cospace Meetings
    Nextiva Cospace Meetings
  • Nextiva Inbox View
    Nextiva Inbox View
  • Nextiva Mobile Chat
    Nextiva Mobile Chat
  • Nextiva with Advanced Call Recording
    Nextiva with Advanced Call Recording
  • Nextiva CRM with Sentiment Analysis
    Nextiva CRM with Sentiment Analysis

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