Our psychiatric practice takes care of 5,000 patients. We purchased Nextiva phones, fax and equipment in 2017. Fast Forward 3 years later during a pandemic, our medical office needed more phone lines, patients could not reach their doctors as we literally could not answer the calls coming in with the number of lines we had (really unsafe to patients and overall medical care, we needed 6 lines and not 3). Nextiva after multiple attempts and shutting our phones down for two business days (again very unsafe and scary to our patients emergent needs during the pandemic) could not add phone lines and demanded we purchase upgraded equipment. Mind you this would be very expensive. We went with a different carrier and now have six lines to safely care for our patients during these emergent times. We never bought new equipment either. Nextiva states they will not release us from a contract as their lawyers in the state of Arizona have placed a two year autorenewal on our contract. This is illegal in Florida and there are laws to protect against it but in Arizona where the company is based its not a law. They will not release us from the contract despite the circumstances and we have been good customers. Please see better business bureau complaints regarding the same issue. The autorenewal Nextiva has goes into effect with no email, no written notification or any notification at all. They than force you to pay the balance or threaten with collections and to ruin your credit score. To me this is a horrible practice of business and they could care less about our medical practice caring for those with mental illness during a time of crisis. All they care about is the bottom dollar. Please just look at the BBB complaints (Nextiva doesnt even respond to those as they just want $$$). The human resource department and customer support is horrible. They don’t even respond to you once you sign the contract.
Nextiva Verified Reviews & Ratings
This is my 2nd experience with a VoiP…
This is my 2nd experience with a VoiP provider in just a couple months…won’t mention the first one. Guess I had to learn by picking the wrong one the first time. I am a single user and new to VoiP. Nextiva is hands down one of the best service providers I have ever used in any arena! Glad I’m now with the A Team!
Let me begin by saying that Nextiva has…
Let me begin by saying that Nextiva has went above and beyond to help our company. I have not yet once had any user tell me about bad call quality or dropped calls.
Quinn from support is amazing. He took his time to help me troubleshoot some small random issues, most of which were my lack of knowledge on where to find the settings needed. If all support crew had Quinn’s knowledge and abilities, dang!
I appreciate Nextiva and all that have already went out of their way to do for us!
Quinn, you saved me today! Thanks again!
Extremely helpful! – Did a complete…
Extremely helpful! – Did a complete walk thru went thru page by page and described all the functionalities for each. Very nice and salable software. They always answer the phone and quick to help. Excited to use this platform for my business. Ted was a great help and would recommend this app to anyone.
Very rarely do I need to touch base…
Very rarely do I need to touch base with support, but when I do they are always professional, knowledgable, and great to work with. The sheer availability of products and services that Nextiva offers can be daunting, but they do have an in-depth online knowledge base along with countless videos on ‘how-to” for the do-it-yourselfers out there.
Oleksii is exceptionally helpful,…
Oleksii is exceptionally helpful, professional and friendly.
It is really a pleasure doing business with these guys. They are extremely smart and know their product very well. They are able to handle our seemingly-complex requests easily and quickly, all while we are on the phone with them. Two thumbs up.
I had the pleasure of working with…
I had the pleasure of working with Vladyslav K. at tech support to resolve an issue with button programming. In a few short hours, he had corrected the problem for all of our users! He was great to work with. He was professional, courteous and knowledgeable, but also was engaging, understanding, and had a great sense of humor. Thanks again Vlad!
Yet another time Angella came to my…
Yet another time Angella came to my rescue, delivering a customized voip solution to accommodate our needs during the pandemic.
We are incredibly happy with our Nextiva system. Everything just works so well and when specialized solutions are needed, Angella and her talented team can be reliably counted on to integrate a flexible solution.
Friendly, pleasant, professional and so so so so knowledgeable, they are a breath of fresh air.
We switched from ATT and, for me, the switch was a scary one. The monetary saving was large so I was terrified of getting what you pay for. It went very smoothly and the flexibility and clarity we ended up with is incredible. That was about 7 years ago and we haven’t looked back once, not even for one moment.
I would give these guys higher than 5 stars if I could. They truly deserve it.
Nextiva is by far, the best option when…
Nextiva is by far, the best option when it comes to paying for a complete VOIP system. They might be very busy, because of the coronavirus epidemic but they are still fast to respond. I had no idea how extensive and powerful their system is until I because an Administrator for a client of mine. If I had a company, I would get this service because you can start small and end up with a multimillion company phone system as there are endless features that not everyone will use at first!
I worked with Alex Y. to set up our new…
I worked with Alex Y. to set up our new phone system. He was incredibly patient, helpful and friendly throughout the process. I was able to get connected with support right away when I called in. The phones are great and service is very clear. I’m happy with all of the options available with Nextiva.
If your business is searching for only the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and they now provide service to over 150,000 businesses nationwide. Nextiva’s unique cloud solutions allow companies of any size to establish the most capable and robust communication system possible from small to midsize business, up to airlines that routinely make international flights, and even automobile manufacturers.
With a reputation as one of the top companies to work for, Nextiva offers a warm and positive atmosphere that extends to their client base, too. Nextiva has won multiple awards for their outstanding in-house customer service, with friendly helpful agents and minimal downtime for users when it matters most.
Nextiva is highly regarded for its innovation; the provider is constantly changing the business communications land scape and introducing revolutionary products and solutions. NextOS, the all-in one communication platform, puts Nextiva in a class of its own.
Available Nextiva Plans and Pricing
Office Pro – $19.95/mo
- Cloud PBX
- Free Number Porting
- Advanced Call Management
- Unlimited Calling
- Free Local Number
- Free Toll Free Number
- Voicemail to Email
- Unlimited Virtual Faxing
- Shared Call Appearance
- HD Music on Hold
- Voicemail to Text*
- Barge In
Office Pro Plus – $22.95
- All Office Pro features, plus:
- Professionally Recorded Greeting (1)
- Call Me Now
- Conference Bridge
- Nextiva Mobile App
- Team Presence
- Business SMS
Office Enterprise – $29.95
- All Office Pro Plus features, plus
- Professionally Recorded Greeting (3)
- Call Recording
- Nextiva Anywhere
- Business SMS
Other Features From Nextiva Include:
- Unlimited Calling and Faxing
- Unlimited Long Distance
US & Global, 100% In-House Customer Support
- Multi-Tiered Auto Attendants
- Call Forwarding, Waiting, ID
- HD Voice
- No Setup or Activation Fees
- Push to Talk
- Group Paging
- User-Friendly Web Interface
- Dial by Name Directory
- Setup Wizard
- Voicemail to Email
- Presence on Multiple Devices
- Shared Line Appearance
- Unlimited Hunt Groups
- Call Parking
- Call Rating
Other Services From Nextiva Include:
- Call Center
- PBX SIP Trunking
- Nextiva Connect
- Nextiva vFax
- Nextiva Drive
Editor’s Bottom Line of Nextiva:
It should come as no surprise to hear that Nextiva frequently ranks top among user reviews of service providers. Nextiva offers compelling services and solutions at some of the best price points for the industry, all while maintaining a robust carrier-grade network with redundant data centers placed strategically around the country. Any business that requires an absolute complete package with unique, custom configurations will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system – they sell an entire experience and support network along with it.
Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling and high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution, then the basic Office Pro plan will supply the necessary features as well as a few you may not expect at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you take Nextiva’s award-winning service and support into account.
Beyond just communications, Nextiva has continued to innovate and expand their offerings. Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal. In fact, NextOS can be considered an entire operating system for your communications setup.
Nextiva also offers PBX SIP trunking for any business that wants to take advantage of legacy solutions, as well as Nextiva Drive for cloud storage and Nextiva vFAX for internet faxing. At the end of the day, Nextiva is one of the most well-rounded Unified Communication providers on the market. The combination of a diversified solution portfolio, unmatched service and support, and a robust network create a recipe for success.