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Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
If your business is searching for only the best, then Nextiva should be the first option you consider. Originally...
2006
Year Founded
94%
Recommend It
1422
User Reviews
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Jacqueline H.'s review forNextiva

Nextiva’s data capabilities have…

Nextiva’s data capabilities have really helped us get a much deeper understanding of our customer, what they need, and most importantly, how we can help them. We now have a lot more data about the customer, and with all touch points coming through the one system we’re finally getting a full picture. This is a big benefit of the company. It’s helped us start to move our customer retention rates up, and we’ve been able to put some steps in to be more proactive. Overall, I think Nextiva is really going to help us become more customer focused and follow through with all the additional services we’d like to provide for our customers.

Nextiva’s data capabilities have really helped us get a much deeper understanding of our customer, what they need, and most importantly, how we can help them. We now have a lot more data about the customer, and with all touch points coming through the one system we’re finally getting a full picture. This is a big benefit of the company. It’s helped us start to move our customer retention rates up, and we’ve been able to put some steps in to be more proactive. Overall, I think Nextiva is really going to help us become more customer focused and follow through with all the additional services we’d like to provide for our customers.

Would Recommend: Yes

I was asked for router & phone info…

I was asked for router & phone info during the aggressive sales pitch, which I gave, & was assured that the Nextiva system would work with our internet/wifi technical system, which I told the rep involved a sublet of office space inclusive of internet service with limited if any control. I was assured it would be no problem. Nextiva mailed the phones & none could be set up. They said it was the phones & sent another batch (really? All the phones were defective??) The next set didn’t work either, and this last Nextiva phone support tech told us that our internet service – which involved a Gateway – wasn’t compatible without substantial changes & costs. Let’s see whether Nextiva gives me a problem with the one year contract it had me sign. For installation & reliability I’d give zero if I could.

I was asked for router & phone info during the aggressive sales pitch, which I gave, & was assured that the Nextiva system would work with our internet/wifi technical system, which I told the rep involved a sublet of office space inclusive of internet service with limited if any control. I was assured it would be no problem. Nextiva mailed the phones & none could be set up. They said it was the phones & sent another batch (really? All the phones were defective??) The next set didn’t work either, and this last Nextiva phone support tech told us that our internet service – which involved a Gateway – wasn’t compatible without substantial changes & costs. Let’s see whether Nextiva gives me a problem with the one year contract it had me sign. For installation & reliability I’d give zero if I could.

Would Recommend: No

We used Nextiva for 4 years and…

We used Nextiva for 4 years and everything was pretty smooth until they lost control of literally all of our phone numbers (calling our main line gave an out of service message). Over a period of two MONTHS, they hemmed and hawed, often not communicating with us for weeks at a time, until finally saying the best they could do is get us a new number in a prefix an hour away from our location. I asked about a toll free number (since it would fix the location problem) and was told I’d have to pay 2.5 cents/minute. I get that things go wrong but Nextiva made zero effort to find a solution that worked as the 100% outage dragged on and on.

We used Nextiva for 4 years and everything was pretty smooth until they lost control of literally all of our phone numbers (calling our main line gave an out of service message). Over a period of two MONTHS, they hemmed and hawed, often not communicating with us for weeks at a time, until finally saying the best they could do is get us a new number in a prefix an hour away from our location. I asked about a toll free number (since it would fix the location problem) and was told I’d have to pay 2.5 cents/minute. I get that things go wrong but Nextiva made zero effort to find a solution that worked as the 100% outage dragged on and on.

Pros: Was fine when it worked.
Cons: Lost 100% of our phone numbers.
Would Recommend: No

After asking several discovery…

After asking several discovery questions with the sales person I was directed to purchase a particular set of phones. After receiving the phones and spending a large portion of my day with support, I found out the phones are not capable of performing how promised. Nextiva will not help with shipping costs on the new phones to have them expedited, even though we are paying them more for the new phones. It has been a very poor customer service experience.

After asking several discovery questions with the sales person I was directed to purchase a particular set of phones. After receiving the phones and spending a large portion of my day with support, I found out the phones are not capable of performing how promised. Nextiva will not help with shipping costs on the new phones to have them expedited, even though we are paying them more for the new phones. It has been a very poor customer service experience.

Pros: None yet.
Cons: Being lied to for a sale.
Would Recommend: No

Once again, a smooth and time-saving…

Once again, a smooth and time-saving experience with Nextiva: I needed to have a Cisco phone provisioned and working right away for a new line, called their support team and got Daria Y. on the line – she was fast, efficient, and got it all done without a problem, while providing clear directions as needed for my end – very nice and professional young lady, as is to be expected from Nextiva – no wonder Steve Wozniak (the co-founder of Apple) fully endorses Nextiva!

Once again, a smooth and time-saving experience with Nextiva: I needed to have a Cisco phone provisioned and working right away for a new line, called their support team and got Daria Y. on the line – she was fast, efficient, and got it all done without a problem, while providing clear directions as needed for my end – very nice and professional young lady, as is to be expected from Nextiva – no wonder Steve Wozniak (the co-founder of Apple) fully endorses Nextiva!

Pros: Everything.
Cons: None.
Would Recommend: Yes

My review is pending their performance…

My review is pending their performance in delivery. Will come back and change it as needed. I am expecting some materials over the coming weeks. So far I am not entirely impressed, but I could be wrong. The sales staff seems somewhat knowledgeable, more so than I am used to with companies in general.

My review is pending their performance in delivery. Will come back and change it as needed.

I am expecting some materials over the coming weeks. So far I am not entirely impressed, but I could be wrong. The sales staff seems somewhat knowledgeable, more so than I am used to with companies in general.

Would Recommend: No

My call with Jenna Franquero was the…

My call with Jenna Franquero was the best experience so far with Nextiva. She was able to explain and complete many things for us that seem to have been dropped and overlooked during our implementation. I have had some real concerns with this process and she was a breath of fresh air. We’ll probably be calling her back in the future as we learn more about the system.

My call with Jenna Franquero was the best experience so far with Nextiva. She was able to explain and complete many things for us that seem to have been dropped and overlooked during our implementation. I have had some real concerns with this process and she was a breath of fresh air. We’ll probably be calling her back in the future as we learn more about the system.

Would Recommend: Yes

Had an issue pop up suddenly, I wasn’t…

Had an issue pop up suddenly, I wasn’t able to call my conference line from my Nextiva phone app or my desk phone (Nextiva provider), though I could make other outbound calls). Began searching in the Nextiva Support when Michael B popped up on chat. He was EXTREMELY helpful and resolved the issue! Thank you for your great support, Michael B and Nextiva!

Had an issue pop up suddenly, I wasn’t able to call my conference line from my Nextiva phone app or my desk phone (Nextiva provider), though I could make other outbound calls). Began searching in the Nextiva Support when Michael B popped up on chat. He was EXTREMELY helpful and resolved the issue! Thank you for your great support, Michael B and Nextiva!

Would Recommend: Yes

Tony M was very efficient. He handled…

Tony M was very efficient. He handled my concern very well and he sounded very knowledgeable about the processes. He guided me on the website and resolved the issue right away, all through the live chat support! Got immediate assistance, with no wait time. One of the best customer service experiences ever received. Surely, a brand that I would recommend! Keep it up, Tony! Enjoy your shift, buddy!

Tony M was very efficient. He handled my concern very well and he sounded very knowledgeable about the processes. He guided me on the website and resolved the issue right away, all through the live chat support! Got immediate assistance, with no wait time. One of the best customer service experiences ever received.

Surely, a brand that I would recommend!
Keep it up, Tony!
Enjoy your shift, buddy!

Would Recommend: Yes

My Nextiva Representative was helpful…

My Nextiva Representative was helpful. He was efficient and patient in our companies time of need! I highly recommend them for anybody looking for reliable phone services. The app needs a lot of work though. It regularly crashes, and never rings properly when a call is actually coming in, yet the notifications for “missed calls” is always displaying, even after I’ve dismissed it, the red alert is always on.

My Nextiva Representative was helpful. He was efficient and patient in our companies time of need! I highly recommend them for anybody looking for reliable phone services. The app needs a lot of work though. It regularly crashes, and never rings properly when a call is actually coming in, yet the notifications for “missed calls” is always displaying, even after I’ve dismissed it, the red alert is always on.

Would Recommend: Yes
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Provider Overview

If your business is searching for only the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and they now provide service to over 150,000 businesses nationwide. Nextiva’s unique cloud solutions allow companies of any size to establish the most capable and robust communication system possible from small to midsize business, up to airlines that routinely make international flights, and even automobile manufacturers.

With a reputation as one of the top companies to work for, Nextiva offers a warm and positive atmosphere that extends to their client base, too. Nextiva has won multiple awards for their outstanding in-house customer service, with friendly helpful agents and minimal downtime for users when it matters most.

Nextiva is highly regarded for its innovation; the provider is constantly changing the business communications land scape and introducing revolutionary products and solutions. NextOS, the all-in one communication platform, puts Nextiva in a class of its own.

Nextiva Pricing:

Available Nextiva Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence
  • Business SMS

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere
  • Business SMS

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • US & Global, 100% In-House Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking
  • Call Rating

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

Editor’s Bottom Line of Nextiva:

It should come as no surprise to hear that Nextiva frequently ranks top among user reviews of service providers. Nextiva offers compelling services and solutions at some of the best price points for the industry, all while maintaining a robust carrier-grade network with redundant data centers placed strategically around the country. Any business that requires an absolute complete package with unique, custom configurations will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system – they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling and high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution, then the basic Office Pro plan will supply the necessary features as well as a few you may not expect at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you take Nextiva’s award-winning service and support into account.

Beyond just communications, Nextiva has continued to innovate and expand their offerings. Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal. In fact, NextOS can be considered an entire operating system for your communications setup.

Nextiva also offers PBX SIP trunking for any business that wants to take advantage of legacy solutions, as well as Nextiva Drive for cloud storage and Nextiva vFAX for internet faxing. At the end of the day, Nextiva is one of the most well-rounded Unified Communication providers on the market. The combination of a diversified solution portfolio, unmatched service and support, and a robust network create a recipe for success.

Screenshots
  • Nextiva Voice User Portal Overview
    Nextiva Voice User Portal Overview
  • Nextiva Analytics Dashboard
    Nextiva Analytics Dashboard
  • Nextiva Analytics - Survey Responses
    Nextiva Analytics - Survey Responses
  • Nextiva Chat
    Nextiva Chat
  • Nextiva Surveys - Builder
    Nextiva Surveys - Builder
  • Nextiva Surveys - Manage Surveys
    Nextiva Surveys - Manage Surveys
  • Nextiva Calendar
    Nextiva Calendar
  • Nextiva CRM with Call Pop
    Nextiva CRM with Call Pop
  • Nextiva CRM with Sentiment Analysis
    Nextiva CRM with Sentiment Analysis

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