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8×8 Inc.

8×8 Inc. Verified Reviews & Ratings

San Jose, CA
8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well...
1987
Year Founded
59%
Recommend It
82
User Reviews
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Love my 8×8 system. It allows me to…

Love my 8×8 system. It allows me to work whenever and from wherever I want. Call quality is always good. The app allows me to stay in touch at any time. I use the app all the time to make and receive calls. For a busy CEO this is the perfect phone system to allow me to work on the go. I also allows my staff the same flexibility. No longer tied to a desk phone 24/7.

Love my 8×8 system. It allows me to work whenever and from wherever I want. Call quality is always good. The app allows me to stay in touch at any time. I use the app all the time to make and receive calls. For a busy CEO this is the perfect phone system to allow me to work on the go. I also allows my staff the same flexibility. No longer tied to a desk phone 24/7.

Pros: Great ability to take calls from anywhere.
Cons: None.
Would Recommend: Yes

We have been using the 8X8 phone system…

We have been using the 8X8 phone system in our office for several years now. It has been a great system to use. We really enjoy having the ability to forward the phones when we are out of the office. I also like having the option to make changes to the auto attendant depending on what is going on in the office.

We have been using the 8X8 phone system in our office for several years now. It has been a great system to use. We really enjoy having the ability to forward the phones when we are out of the office. I also like having the option to make changes to the auto attendant depending on what is going on in the office.

Pros: Call forwarding and Auto attendant.
Cons: when internet is down phones are too.
Would Recommend: Yes
Kyle W.'s review for8×8 Inc.

Great flexible service and advanced…

Great flexible service and advanced service. Great. I like the technology and the app. Perfect for small or large Enterprise. We have had the service now for over 4 years. We use the service for multiple locations and both internal and outside reps. Technical support is always available and we can use tracking phone numbers for marketing.

Great flexible service and advanced service. Great. I like the technology and the app. Perfect for small or large Enterprise. We have had the service now for over 4 years. We use the service for multiple locations and both internal and outside reps. Technical support is always available and we can use tracking phone numbers for marketing.

Pros: None.
Cons: Some features are not available.
Would Recommend: Yes
Joe H.'s review for8×8 Inc.

I’ve been an 8×8 customer for a number…

I’ve been an 8×8 customer for a number of years. I’ve nothing but good to say about their product and their service. For me and my business 8×8 has proven to be the best choice I could have made. I am more than satisfied with their product and service.

I’ve been an 8×8 customer for a number of years. I’ve nothing but good to say about their product and their service.

For me and my business 8×8 has proven to be the best choice I could have made.

I am more than satisfied with their product and service.

Pros: Can't beat the Price; Can't beat the quality.
Cons: When the internet goes down voip goes down. Not.
Would Recommend: Yes
Ken B.'s review for8×8 Inc.

I’ve used 8×8 for a number of years…

I’ve used 8×8 for a number of years with several companies. Love the product and great service on top. The price has always been very competitive. All the settings you could ever want are easily managed via the 8×8 app. 8×8 has also helped with suggestion and provided our hardware. We’ve never had any call quality issues.

I’ve used 8×8 for a number of years with several companies. Love the product and great service on top. The price has always been very competitive. All the settings you could ever want are easily managed via the 8×8 app. 8×8 has also helped with suggestion and provided our hardware. We’ve never had any call quality issues.

Would Recommend: Yes
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Provider Overview

8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

 

8×8 Pricing and Services

 

Virtual Office X2 Edition – $25 per user, per month

  • Phone Number and Virtual Extensions
  • Unlimited Calling to 14 Countries
  • Unlimited Internet Fax
  • 1GB Media Store
  • Mobile and Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging and Presence
  • Voicemail
  • Auto Attendant
  • Call Queuing
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio and Video Conferencing With Meetings for 5 participants
  • Salesforce, Zendesk & Netsuite CRM Integration

Virtual Office X5 Edition – $35 per user, per month

  • All Virtual Office X2 features, plus
  • Unlimited Calling to 32 Countries
  • 5GB Media Storage
  • Audio & Video Conferencing with Meetings for 25 participants
  • Call Recording
  • Operator Switchboard

Virtual Office x8 Edition – $55 per user, per month

  • All Virtual Office X5 features, plus
  • Unlimited Calling to 47 Countries
  • 10GB Media Storage
  • Audi & Video Conferencing with Meeting with 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • 2000 Contact Center Minutes
  • Contact Center Call Recording Storage for 3 months
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics

Unlimited Calling Zone Countries

X2 Edition – 14 Countries

Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States

X5 Edition – 32 Countries

Includes the 14 countries from X2 plus – Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*

X8 Edition – 47 Countries

Includes the 32 countries from X5 plus – Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*

*Excludes Mobile, Special and Premium Numbers

8×8 Awards
– 8×8 Named a Leader in the Magic Quadrant for Unified Communications as a Service ’12-’14

 

Editor’s Bottom Line of 8×8

 

Consistently ranked as a Leader on Gartner’s UCaaS Magic Quadrant, 8×8 compelling platform has been recognized has one of the strongest industry options. 8×8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8×8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.

If your team is simply looking for a complete Business VoIP platform, then even 8×8’s entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8×8’s unlimited calling to multiple countries is a strong selling point — even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8×8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8×8’s Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.

Overall, 8×8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8×8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they’re on the go.

When searching for a complete platform, 8×8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.

 

Screenshots
  • Virtual Office General Settings
    Virtual Office General Settings
  • Account Manager Dashboard
    Account Manager Dashboard
  • 8x8 Call Forwarding
    8x8 Call Forwarding
  • 8x8 Agent Console
    8x8 Agent Console
  • 8x8 Analytics Overview
    8x8 Analytics Overview
  • 8x8 Template Editor
    8x8 Template Editor
  • 8x8 Salesforce Integration
    8x8 Salesforce Integration

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