I was able to do the set up myself. Had a porting problem but a call in to CS and was resolved in a timely manner. Great experience so far… Looking forward to utilizing all the tools. I am cuurently using the desk phone while at the office and the app for my iPhone while putside. As a Glass Co we spend about half my time indoors and half outside. The app is a seemless transition which assures I can answer as many calls as I can. Great CS and Support!!!
8×8 Inc. Verified Reviews & Ratings
8×8 is a great phone service. We…
8×8 is a great phone service. We haven’t had any issues they couldn’t handle. Their customer service is friendly, knowledgeable, and I never have to wait too long to talk to someone. They will stay on the phone with you to fix the problem(s). I recommend 8×8 for those looking for a reliable and easy to use system.
The system we have works really well….
The system we have works really well. We rarely have any issues with anything 8×8 related which is one less worry on my mind. When we do need support, it doesn’t take long from when the 8×8 support line is called to be on the phone with a support tech ready to help. When I have questions or need help they always are able to help me out.
8×8 is a valuable tool for our business…
8×8 is a valuable tool for our business having multi locations including International. The network is lighting fast, reliable, and sound quality is excellent. Leveraging all the tools and features of the system to include analytics is a well though out process to maximize productivity and portray a professional image. Customer Service is very knowledgeable and easy to get-a-hold of to answer questions and help to IT.
I love my system. The sales team was…
I love my system. The sales team was awesome and the set up support team was awesome… I had a question and the customer support team were awesome.. I will definitely send other… My overall experience with 8×8 has been Awesome. Through them I have learned a few things and I applaud them for that.
I really love 8×8. They have a ton of…
I really love 8×8. They have a ton of useful features, responsive customer support and they stay up to date with the latest features. They are also user-friendly. I’ve used a variety of different phone systems and they are by far the one with the most features, customer support and innovative features. I would recommend.
We recently made the switch from our…
We recently made the switch from our internet provider to 8X8 for phone service and couldn’t be happier. Our cost actually went down, but we received more features. The level of support we received during the transition and then since has been speedy and top notch. Would recommend the service to anyone.
Great service, the value of what you…
Great service, the value of what you pay to what you are getting is amazing. Similarly priced platforms may have not to them but they can be up to 5 times in price. There are some speed issues that I noticed and the customer service options could be better. I have had issues with not being called back in a timely manner.
Good service at reasonable price. …
Good service at reasonable price. Customer support is efficient and always available. The issues I’ve encountered with the app or the phones have been minor, and have been resolved quickly. Their technicians are knowledgeable and friendly. 8×8 offers better customer service than their competitors.
8×8 has been great for us in a few…
8×8 has been great for us in a few different businesses now. Deployment was simple and the number porting process and team have been excellent. Their support can be slow at times but once engaged they are quick to resolve the issue. Feature set is pretty great for the price. My sales rep was great and made the deals work after feedback from management.
It’s a very good platform, because i…
It’s a very good platform, because i can take the office with me, no matter if i’m in a cafe, restaurant , mall, friends house, couch, it´s safe .great connection, and also very good audio , it’s very usefull to my company and to my employees. i highly recomend this for every business, i can send text messages too.. in other words, very usefull app
I had an issue and was not able to…
I had an issue and was not able to resolve it. I did a live chat and got someone right away that was able to fix the problem. It was easy and didn’t take much time. It is really great to have a company that you can contact in the middle of a hectic day to help to resolve an issue. Great customer service.
8×8’s customer service is excellent…
8×8’s customer service is excellent and reliable. They are professional, respectful and communicate efficiently. They will work through all issues until the problem is solved and will not get off the phone with you until all your questions are answered. We are new to 8×8 and have been in constant contact with customer service. We would definitely recommend this company.
I am a regular user of 8×8’s…
I am a regular user of 8×8’s products & using it since long time. in case of any problem, the customer support responds very well. Customer support does have patience & they are easily reachable.
I contacted them today for technical support for my one line, and they did helped me with exceptional support.
We have been using 8X8 for over 3 years…
We have been using 8X8 for over 3 years now and the system works great. I had to call customer service for a phone that had issues reconnecting to the service after having it unplugged during some remodeling. The online tech was courteous and walked me through getting the phone up and running in a rather short amount of time.
8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.
8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.
8×8 Pricing and Services
Virtual Office X2 Edition – $25 per user, per month
- Phone Number and Virtual Extensions
- Unlimited Calling to 14 Countries
- Unlimited Internet Fax
- 1GB Media Store
- Mobile and Desktop Apps
- Virtual Office Analytics Essentials
- Business SMS
- Instant Messaging and Presence
- Auto Attendant
- Call Queuing
- HD Voice
- Secure Voice
- Single Sign On
- Audio and Video Conferencing With Meetings for 5 participants
- Salesforce, Zendesk & Netsuite CRM Integration
Virtual Office X5 Edition – $35 per user, per month
- All Virtual Office X2 features, plus
- Unlimited Calling to 32 Countries
- 5GB Media Storage
- Audio & Video Conferencing with Meetings for 25 participants
- Call Recording
- Operator Switchboard
Virtual Office x8 Edition – $55 per user, per month
- All Virtual Office X5 features, plus
- Unlimited Calling to 47 Countries
- 10GB Media Storage
- Audi & Video Conferencing with Meeting with 50 Participants
- Salesforce Analytics
- Virtual Office Call Quality Reporting & Analytics
- Virtual Office Analytics Supervisor
- Inbound Contact Center
- Outbound Contact Center
- 2000 Contact Center Minutes
- Contact Center Call Recording Storage for 3 months
- Contact Center Visual IVR
- Contact Center Reporting & Analytics
Unlimited Calling Zone Countries
X2 Edition – 14 Countries
Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States
X5 Edition – 32 Countries
Includes the 14 countries from X2 plus – Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*
X8 Edition – 47 Countries
Includes the 32 countries from X5 plus – Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*
*Excludes Mobile, Special and Premium Numbers
Editor’s Bottom Line of 8×8
Consistently ranked as a Leader on Gartner’s UCaaS Magic Quadrant, 8×8 compelling platform has been recognized has one of the strongest industry options. 8×8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8×8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.
If your team is simply looking for a complete Business VoIP platform, then even 8×8’s entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8×8’s unlimited calling to multiple countries is a strong selling point — even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8×8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8×8’s Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.
Overall, 8×8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8×8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they’re on the go.
When searching for a complete platform, 8×8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.