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8×8 Inc.

8×8 Inc. Verified Reviews & Ratings

San Jose, CA
8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well...
1987
Year Founded
84%
Recommend It
385
User Reviews
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I needed assistance recently to…

I needed assistance recently to complete a task and RaghuRam in technical customer support was extremely helpful. He stayed on the call until a solution was found. I really appreciate his expertise. He suggested a conference call with an IT in my compqny to coordinate, did a screen share to further diagnose the problem and even followed up via email to make sure that my problem was solved. Thank you.

I needed assistance recently to complete a task and RaghuRam in technical customer support was extremely helpful. He stayed on the call until a solution was found. I really appreciate his expertise. He suggested a conference call with an IT in my compqny to coordinate, did a screen share to further diagnose the problem and even followed up via email to make sure that my problem was solved. Thank you.

Would Recommend: Yes

I used to love 8×8 universally, but it…

I used to love 8×8 universally, but it seems that they’ve obscured access to customer support. Calling in for help, you’re hung up on and redirected to a website. This is both insulting, and unacceptable for a critical service like this. I will no longer be recommending 8×8 going forward, which is a shame because they have impeccable reliability.

I used to love 8×8 universally, but it seems that they’ve obscured access to customer support. Calling in for help, you’re hung up on and redirected to a website. This is both insulting, and unacceptable for a critical service like this. I will no longer be recommending 8×8 going forward, which is a shame because they have impeccable reliability.

Pros: Excellent reliability and pricing.
Cons: Excellent reliability and pricing.
Would Recommend: No

The set up and service is fine, but if…

The set up and service is fine, but if you run into any issues, it is impossible to get help. We’ve used their services for over three years with random fixable glitches. This year, their techs left us hanging for two weeks with error messages on our phones after setting up multiple appointments for call backs. No one called.

The set up and service is fine, but if you run into any issues, it is impossible to get help. We’ve used their services for over three years with random fixable glitches. This year, their techs left us hanging for two weeks with error messages on our phones after setting up multiple appointments for call backs. No one called.

Pros: Easy set up and decent connectivity generally.
Cons: if you hav an issue, it is impossible to get connected with a tech in a timely manner.
Would Recommend: No
Anthony S.'s review for8×8 Inc.

TLDR; Great service if you don’t need…

TLDR; Great service if you don’t need support. Installation was fairly straight forward, the assigned account techs are great and very helpful. Once you are out of the new customer stage though, you’re left to their helpful KB articles. Need more support, chat is largely unanswered and will just create a case for you, then you call in and speak with not very fluent English speakers, who may or may not be able to resolve your case. Usually ends up escalating it – with a promised call back that hasn’t happened for me in 3 cases so far.

TLDR; Great service if you don’t need support.

Installation was fairly straight forward, the assigned account techs are great and very helpful. Once you are out of the new customer stage though, you’re left to their helpful KB articles. Need more support, chat is largely unanswered and will just create a case for you, then you call in and speak with not very fluent English speakers, who may or may not be able to resolve your case. Usually ends up escalating it – with a promised call back that hasn’t happened for me in 3 cases so far.

Would Recommend: Yes

Excellent VOIP product, easy to make…

Excellent VOIP product, easy to make changes to your phones from anywhere and can access your phones / calls from anywhere with virtual office. Easy to set up new products and can always get support reps on the line when needed for assistance. Have not had any significant reliability issues, and 8×8 always has very high call quality! As well the 8×8 video conference has very high quality video conferencing.

Excellent VOIP product, easy to make changes to your phones from anywhere and can access your phones / calls from anywhere with virtual office. Easy to set up new products and can always get support reps on the line when needed for assistance. Have not had any significant reliability issues, and 8×8 always has very high call quality! As well the 8×8 video conference has very high quality video conferencing.

Pros: Cloud based.
Cons: None.
Would Recommend: Yes
Orlando A.'s review for8×8 Inc.

All in all very complete system with…

All in all very complete system with all features of the big boys. Lots.of room to expand and grow your office. Easly have a work from home team that is easly manageable. Both wit internal and external chat. So far great system and greT support team. Would definitely recommend. You get a fre 30 day trial so nothing to lose by trying it out. You won’t regret it. Oh and I forgot extremely affordable for the price.

All in all very complete system with all features of the big boys. Lots.of room to expand and grow your office. Easly have a work from home team that is easly manageable. Both wit internal and external chat.
So far great system and greT support team. Would definitely recommend. You get a fre 30 day trial so nothing to lose by trying it out. You won’t regret it. Oh and I forgot extremely affordable for the price.

Pros: So far no issues. Connectivity is great. Support is great. System is a bit extensive .
Cons: System is a bit extensive and have to get to k ow it bu on the other hand very complete.
Would Recommend: Yes

I wouldn’t use this company due to the…

I wouldn’t use this company due to the lack of customer service. If you need immediate help good luck. You will have to put a ticket in and it takes a couple days for a response and it’s by phone and not a scheduled time. Can’t call back. No live chat or call center agents available. i was on hold 2 hours and still no one picked up

I wouldn’t use this company due to the lack of customer service. If you need immediate help good luck. You will have to put a ticket in and it takes a couple days for a response and it’s by phone and not a scheduled time. Can’t call back. No live chat or call center agents available. i was on hold 2 hours and still no one picked up

Pros: good qualify.
Cons: None.
Would Recommend: No

I bought these phones off eBay and Mike…

I bought these phones off eBay and Mike at 8×8 helped me set them up. Mike was awesome and he went above and beyond in helping me setting these phones up. The phone had one issue and it was a big problem, firmware, we had to downgrade and etc. to get this fixed. Mike is very knowledgeable and a great agent at 8×8!

I bought these phones off eBay and Mike at 8×8 helped me set them up. Mike was awesome and he went above and beyond in helping me setting these phones up. The phone had one issue and it was a big problem, firmware, we had to downgrade and etc. to get this fixed. Mike is very knowledgeable and a great agent at 8×8!

Would Recommend: Yes
Ambrosio A.'s review for8×8 Inc.

I think 8×8 is a very good option if…

I think 8×8 is a very good option if you need a centralize system for your people to manual dial, you have the basic needs like call recordings. Also support is very good some thing we appreciate when there is an issue. Is very easy to set up and what i like more about that is that you don’t need a computer with very high requirements like other systems, 8×8 works fine with very basic computers.

I think 8×8 is a very good option if you need a centralize system for your people to manual dial, you have the basic needs like call recordings.
Also support is very good some thing we appreciate when there is an issue.
Is very easy to set up and what i like more about that is that you don’t need a computer with very high requirements like other systems, 8×8 works fine with very basic computers.

Would Recommend: Yes
Mark M.'s review for8×8 Inc.

Most recently, received excellent rapid…

Most recently, received excellent rapid answer to find accidental call block implemented by a user. against another user . However, the 8×8 System is always available, works flawlessly in the office and from mobile devices, and works for great conference calls mixing staff in the office, staff in home locations in the US, staff in locations in the UK, and staff in India all flawlessly.

Most recently, received excellent rapid answer to find accidental call block implemented by a user. against another user . However, the 8×8 System is always available, works flawlessly in the office and from mobile devices, and works for great conference calls mixing staff in the office, staff in home locations in the US, staff in locations in the UK, and staff in India all flawlessly.

Would Recommend: Yes
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Provider Overview

8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

 

8×8 Pricing and Services

 

Virtual Office X2 Edition – $25 per user, per month

  • Phone Number and Virtual Extensions
  • Unlimited Calling to 14 Countries
  • Unlimited Internet Fax
  • 1GB Media Store
  • Mobile and Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging and Presence
  • Voicemail
  • Auto Attendant
  • Call Queuing
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio and Video Conferencing With Meetings for 5 participants
  • Salesforce, Zendesk & Netsuite CRM Integration

Virtual Office X5 Edition – $35 per user, per month

  • All Virtual Office X2 features, plus
  • Unlimited Calling to 32 Countries
  • 5GB Media Storage
  • Audio & Video Conferencing with Meetings for 25 participants
  • Call Recording
  • Operator Switchboard

Virtual Office x8 Edition – $55 per user, per month

  • All Virtual Office X5 features, plus
  • Unlimited Calling to 47 Countries
  • 10GB Media Storage
  • Audi & Video Conferencing with Meeting with 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • 2000 Contact Center Minutes
  • Contact Center Call Recording Storage for 3 months
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics

Unlimited Calling Zone Countries

X2 Edition – 14 Countries

Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States

X5 Edition – 32 Countries

Includes the 14 countries from X2 plus – Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*

X8 Edition – 47 Countries

Includes the 32 countries from X5 plus – Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*

*Excludes Mobile, Special and Premium Numbers

8×8 Awards
– 8×8 Named a Leader in the Magic Quadrant for Unified Communications as a Service ’12-’14

 

Editor’s Bottom Line of 8×8

 

Consistently ranked as a Leader on Gartner’s UCaaS Magic Quadrant, 8×8 compelling platform has been recognized has one of the strongest industry options. 8×8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8×8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.

If your team is simply looking for a complete Business VoIP platform, then even 8×8’s entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8×8’s unlimited calling to multiple countries is a strong selling point — even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8×8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8×8’s Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.

Overall, 8×8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8×8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they’re on the go.

When searching for a complete platform, 8×8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.

 

Screenshots
  • Virtual Office General Settings
    Virtual Office General Settings
  • Account Manager Dashboard
    Account Manager Dashboard
  • 8x8 Call Forwarding
    8x8 Call Forwarding
  • 8x8 Agent Console
    8x8 Agent Console
  • 8x8 Analytics Overview
    8x8 Analytics Overview
  • 8x8 Template Editor
    8x8 Template Editor
  • 8x8 Salesforce Integration
    8x8 Salesforce Integration

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