I got 8×8 for my business after the recommendation of a colleague in a similar industry. I was impressed with the array of services provided and the HIPAA compliant aspects of the products. The first few weeks were okay with a few glitches, but as time went on we had more and more issues. A coworker’s fax failed to work. Additional fax numbers for employees were suddenly not available after having been promised initially. The computer app not only stopped working for me but began to crash my whole computer. I have gone five days without working service on my computer and have only spoken to two individuals in the course of this time. Phone service is an integral part of my business. 8×8 seems not to prioritize their customers once they are hooked into paying their rates. Very disappointing.
8×8 Inc. Verified Reviews & Ratings
Been very satisfied with my service…
Been very satisfied with my service. Customer service is always readily available to help me make changes to my system. The app could use some improvement, as there’s a lag with loading and deleting voicemails, which is kind of annoying. But overall the service delivers on the promise!
As a seasoned start-up founder and…
As a seasoned start-up founder and operations specialist, I would strongly advise to steer clear of this company. Classic case of a company that harnesses the ability to sell in products and services without the support to back up claims. I would give zero stars for support if that was an option.
Some of the worst customer service…
Some of the worst customer service I’ve experienced – honestly have never been treated so inhumanely. The staff clearly doesn’t get treated well by the upper management. Customer service could care less about you and your business – this kind of thing almost always trickles down from the top. They have drastically sacrificed quality of service and customer support in exchange for short term growth. Hold times avg over 30 minutes only to send you to wrong person over and over again. The only time you will get a person sounding like they care is if you are making payment to a billing rep – then once you pay you’re back to being another account number.
Not to mention they are very aggressive with their sales promises. We were contemplating 8×8 with Nextiva for the same services with very minor differences, 8×8 offered to beat the pricing, but I guess we got what we paid for. Lesson learned.
Anyone who actually goes and price shops, don’t let a few extra dollars in savings cloud your judgment.
Be prepared for unexpected…
Be prepared for unexpected and large fluctuations in your monthly billing and to be told you received an email that never arrived informing you of the pending increase. A staffer tried to tell me that my bill had not increased rather the underlying discounts had “simply gone away”. As a small business owner, I certainly notice a 58% plus increase in my expenses. When I attempt to cancel my service, I am read a litany of small print buried deep within their Service Agreement that was never highlighted to me – my fault for not reading every sentence but I can say this is the only vendor in 15 years in any industry to ever pull this crap with me. Cancellation Manager was arrogant and condescending. Buyer beware!
8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.
8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.
Pricing and Plans
Virtual Office X2 Edition – $25 per user, per month
- Phone Number and Virtual Extensions
- Unlimited Calling to 14 Countries
- Unlimited Internet Fax
- 1GB Media Store
- Mobile and Desktop Apps
- Virtual Office Analytics Essentials
- Business SMS
- Instant Messaging and Presence
- Auto Attendant
- Call Queuing
- HD Voice
- Secure Voice
- Single Sign On
- Audio and Video Conferencing With Meetings for 5 participants
- Salesforce, Zendesk & Netsuite CRM Integration
Virtual Office X5 Edition – $35 per user, per month
- All Virtual Office X2 features, plus
- Unlimited Calling to 32 Countries
- 5GB Media Storage
- Audio & Video Conferencing with Meetings for 25 participants
- Call Recording
- Operator Switchboard
Virtual Office x8 Edition – $55 per user, per month
- All Virtual Office X5 features, plus
- Unlimited Calling to 47 Countries
- 10GB Media Storage
- Audi & Video Conferencing with Meeting with 50 Participants
- Salesforce Analytics
- Virtual Office Call Quality Reporting & Analytics
- Virtual Office Analytics Supervisor
- Inbound Contact Center
- Outbound Contact Center
- 2000 Contact Center Minutes
- Contact Center Call Recording Storage for 3 months
- Contact Center Visual IVR
- Contact Center Reporting & Analytics
Unlimited Calling Zone Countries
X2 Edition – 14 Countries
Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States
X5 Edition – 32 Countries
Includes the 14 countries from X2 plus – Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*
X8 Edition – 47 Countries
Includes the 32 countries from X5 plus – Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*
*Excludes Mobile, Special and Premium Numbers
Editor’s Bottom Line
Consistently ranked as a Leader on Gartner’s UCaaS Magic Quadrant, 8×8 compelling platform has been recognized has one of the strongest industry options. 8×8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8×8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.
If your team is simply looking for a complete Business VoIP platform, then even 8×8’s entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8×8’s unlimited calling to multiple countries is a strong selling point — even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8×8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8×8’s Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.
Overall, 8×8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8×8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they’re on the go.
When searching for a complete platform, 8×8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.