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8×8 Inc.

8×8 Inc. Verified Reviews & Ratings

San Jose, CA
8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well...
1987
Year Founded
84%
Recommend It
561
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Every step of the way – 8×8 has helped…

Every step of the way – 8×8 has helped make my phone system work the best. I keep coming up with challenges that weren’t there a month or year ago, and each time they find a solution and teach me in the process. You can even be part of virtual meetings that are WAY over my head, yet may fit your want for knowledge.

Every step of the way – 8×8 has helped make my phone system work the best. I keep coming up with challenges that weren’t there a month or year ago, and each time they find a solution and teach me in the process. You can even be part of virtual meetings that are WAY over my head, yet may fit your want for knowledge.

Would Recommend: Yes

Agent solved issue with Lightning Fast…

Agent solved issue with Lightning Fast Customer Service. Hardly any waiting on the phone for someone to respond. The Technical Team also sent a a service request to Sales to answer another question I had about an additional issue not related to Technical Support. It is easy to contact them and request assistance.

Agent solved issue with Lightning Fast Customer Service. Hardly any waiting on the phone for someone to respond. The Technical Team also sent a a service request to Sales to answer another question I had about an additional issue not related to Technical Support. It is easy to contact them and request assistance.

Would Recommend: Yes

A great app with good features suitable…

A great app with good features suitable for small, medium, and large companies. I personally use it for my small business, their service is very affordable and convenient for all of my needs. They gave me one month free trial and I will be paying $15. I think I’m extremely satisfied with their service within that price range.

A great app with good features suitable for small, medium, and large companies. I personally use it for my small business, their service is very affordable and convenient for all of my needs. They gave me one month free trial and I will be paying $15. I think I’m extremely satisfied with their service within that price range.

Pros: Affordable price with good options.
Cons: Sales department needs improvement.
Would Recommend: Yes

Features are good and solid, I would…

Features are good and solid, I would like it better if mobile worked every time. It’s frustrating that sometimes it doesn’t allow me to login and says “webpage unavailable.” This doesn’t happen on desktop luckily. Best features are the texting and faxing–much simpler than having multiple apps for each thing.

Features are good and solid, I would like it better if mobile worked every time. It’s frustrating that sometimes it doesn’t allow me to login and says “webpage unavailable.” This doesn’t happen on desktop luckily. Best features are the texting and faxing–much simpler than having multiple apps for each thing.

Would Recommend: Yes
Luca C.'s review for8×8 Inc.

good tool to work, especially for…

good tool to work, especially for calls. In addition, it is a great tool for video conferences especially with a huge number of people. We use 8×8 for organizing meetings and for doing the business calls and this tool rarely gives us issues and if these arises the support is always open to support and help the customer. Thanks for this!

good tool to work, especially for calls. In addition, it is a great tool for video conferences especially with a huge number of people. We use 8×8 for organizing meetings and for doing the business calls and this tool rarely gives us issues and if these arises the support is always open to support and help the customer. Thanks for this!

Would Recommend: Yes

This app is great. It is easy to use…

This app is great. It is easy to use and makes calls easy for work. I use every day for work and I usually have no issues at all. Today I had an issue with my audio and it was easy to submit a ticket for help. My Issue was resolved right away and I was able to continue using the app without an issue.

This app is great. It is easy to use and makes calls easy for work. I use every day for work and I usually have no issues at all. Today I had an issue with my audio and it was easy to submit a ticket for help. My Issue was resolved right away and I was able to continue using the app without an issue.

Would Recommend: Yes

Amazing service, I love the company and…

Amazing service, I love the company and the customer service, they are more than 5 stars. I will recomend them šŸ’Æ to everyone who needs the service.

Amazing service, I love the company and the customer service, they are more than 5 stars.

I will recomend them šŸ’Æ to everyone who needs the service.

Would Recommend: Yes

Great support, the agent that help me…

Great support, the agent that help me knew what he had to do found the problem and solved my issue. He also confirmed that the needed email was received successfully by the affected user, and he didn’t close the ticket until I confirmed him that I spoked with the affected user which confirmed as well that the issue was solved. Great communication as well. Keep up the good work.

Great support, the agent that help me knew what he had to do found the problem and solved my issue. He also confirmed that the needed email was received successfully by the affected user, and he didn’t close the ticket until I confirmed him that I spoked with the affected user which confirmed as well that the issue was solved. Great communication as well. Keep up the good work.

Would Recommend: Yes

The service is awesome and the ability…

The service is awesome and the ability to customize is what I like best. They are quick to respond when I have a question. All around great company. The choice of phone devices, services and ease of use is what sealed the deal for my business. I highly recommend this service. Easy configuration via web portal.

The service is awesome and the ability to customize is what I like best. They are quick to respond when I have a question. All around great company.

The choice of phone devices, services and ease of use is what sealed the deal for my business. I highly recommend this service. Easy configuration via web portal.

Pros: Great product and greet customer service. Company is quick to respond during set up.
Cons: None.
Would Recommend: Yes

Have used 8×8 for over a year, it is an…

Have used 8×8 for over a year, it is an inexpensive VOIP provider. The instructions are thorough and when I have needed support, they were quick and pleasant to deal with. No run arounds, and informative. Porting in was okay, even with a larger order, from multiple providers. I would recommend them to others, ease of use, support staff and of course price.

Have used 8×8 for over a year, it is an inexpensive VOIP provider. The instructions are thorough and when I have needed support, they were quick and pleasant to deal with. No run arounds, and informative. Porting in was okay, even with a larger order, from multiple providers.

I would recommend them to others, ease of use, support staff and of course price.

Pros: Cost, ease of use and reporting.
Cons: none I have found.
Would Recommend: Yes
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Provider Overview

8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

 

8×8 Pricing and Services

 

Virtual Office X2 Edition – $25 per user, per month

  • Phone Number and Virtual Extensions
  • Unlimited Calling to 14 Countries
  • Unlimited Internet Fax
  • 1GB Media Store
  • Mobile and Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging and Presence
  • Voicemail
  • Auto Attendant
  • Call Queuing
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio and Video Conferencing With Meetings for 5 participants
  • Salesforce, Zendesk & Netsuite CRM Integration

Virtual Office X5 Edition – $35 per user, per month

  • All Virtual Office X2 features, plus
  • Unlimited Calling to 32 Countries
  • 5GB Media Storage
  • Audio & Video Conferencing with Meetings for 25 participants
  • Call Recording
  • Operator Switchboard

Virtual Office x8 Edition – $55 per user, per month

  • All Virtual Office X5 features, plus
  • Unlimited Calling to 47 Countries
  • 10GB Media Storage
  • Audi & Video Conferencing with Meeting with 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • 2000 Contact Center Minutes
  • Contact Center Call Recording Storage for 3 months
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics

Unlimited Calling Zone Countries

X2 Edition ā€“ 14 Countries

Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States

X5 Edition ā€“ 32 Countries

Includes the 14 countries from X2 plus ā€“ Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*

X8 Edition ā€“ 47 Countries

Includes the 32 countries from X5 plus ā€“ Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*

*Excludes Mobile, Special and Premium Numbers

8×8 Awards
–Ā 8×8 Named a Leader in the Magic Quadrant for Unified Communications as a Service ’12-’14

 

Editor’s Bottom Line of 8×8

 

Consistently ranked as a Leader on Gartner’s UCaaS Magic Quadrant, 8×8 compelling platform has been recognized has one of the strongest industry options. 8×8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8×8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.

If your team is simply looking for a complete Business VoIP platform, then even 8×8’s entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8×8’s unlimited calling to multiple countries is a strong selling point — even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8×8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8×8’s Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.

Overall, 8×8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8×8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they’re on the go.

When searching for a complete platform, 8×8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.

 

Screenshots
  • Virtual Office General Settings
    Virtual Office General Settings
  • Account Manager Dashboard
    Account Manager Dashboard
  • 8x8 Call Forwarding
    8x8 Call Forwarding
  • 8x8 Agent Console
    8x8 Agent Console
  • 8x8 Analytics Overview
    8x8 Analytics Overview
  • 8x8 Template Editor
    8x8 Template Editor
  • 8x8 Salesforce Integration
    8x8 Salesforce Integration

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