Cisco Webex is a communication and collaboration cloud platform known for unifying voice calling, video meetings, team chat, analytics, and in-meeting features like file sharing and whiteboarding in one desktop and mobile app.

Webex’s business phone system includes call management features like call merge, IVR, call forwarding, call hold, call queueing, do not disturb, visual voicemail, and audio conference calls for up to 6 participants.

While Webex meetings have useful tools, some alternative UCaaS platforms, team collaboration software, and call centers offer distinct advantages. Let’s take a look at our top Webex alternatives.

 

Why You Can Trust GetVoIP + Our Research

Our team follows strict editorial guidelines and is committed to providing value by bringing you unique, independently researched information about service providers.

Unlike other comparison and review sites, we exclusively research and analyze VoIP, call center, team communication, and collaboration systems like Cisco WebEx.

We shopped, signed up for, and regularly used each provider on this list to determine how it measures up to WebEx.

That's right, we have our own paid subscriptions to the solutions we write about.

Our team analyzed WebEx alternatives according to price and collaboration features (basic and premium add-ons), user experience, security, customer service, reliability, and each platform’s signup and cancellation proces.

All research and testing is conducted by us and fact-checked by a communication and collaboration expert.

 

Best WebEx Alternatives

  • Microsoft Teams - Best low-priced plans and task management features
  • Zoom - Best AI-supported video tools and mobile app
  • GoTo Connect - Best IVR system and calling queue management
  • Dialpad - Best for cost-effective UCaaS and AI-enhanced meetings
  • Nextiva - Best for ease of use and toll-free minutes
  • RingCentral - Best for video summaries and live meeting transcription
  • Google Workspace - Best for large meetings, streaming, and advanced video features

 

Microsoft Teams - Best low-priced plans and task management features

 

 

Microsoft Teams is a messaging and collaboration app with web conferencing, real-time chat, and a scalable VoIP phone system. Its feature-rich desktop and mobile apps integrate with over 250 third-party platforms (Zoho, Salesforce, Slack, social media platforms, etc.) while providing standout native features like virtual cafes, 30-hour web conference time limits, and chat-based task automation.

 

Cost

Microsoft Teams offers 3 team collaboration plans with chat and video, ranging from $4 to $12.50 monthly per user.

  • Teams Essentials ($4.00 monthly): Desktop and mobile apps, team chat, 30-hour video meetings, 10 GB cloud storage, file sharing, tasks, polling, and several meetings features–whiteboard, English-only live captions, recordings, and transcripts
  • 365 Business Basic ($6.00 monthly): Adds a library of Microsoft 365 apps–OneNote, Outlook, Word, PowerPoint, Excel, and more. Adds email hosting, expanded cloud storage to 1 TB per user, and live captions in over 30 languages
  • 365 Business Standard ($12.50 monthly): Adds desktop versions of Microsoft 365 apps with premium features, webinar hosting, attendee registration and reporting tools, customer appointment management features

 

Cool Features

  • Meetings “Together Mode”: During meetings, place each participant’s video stream in a shared virtual scene to increase attendee engagement
  • Microsoft Apps web collaboration: Share, access, and simultaneously edit web versions of Microsoft Word, Excel, and PowerPoint files
  • Tasks App: Streamline personal and shared tasks from Outlook and To Do in Planner’s at-a-glance workflow overview. Sort tasks by importance, due date, and task type, or view the tasks assigned within each of your chat groups
  • Power Virtual Agents App: Design omnichannel AI bots with natural language understanding (NLU) and Natural Language Generation (NLG) to manage customer-facing and internal team tasks, access knowledge bases and calendars, and route customers to appropriate agents

 

Why We Like It

  • Affordability: All Microsoft Teams plans are below $12.50 monthly and include VoIP phone, team chat, and video meetings. Plans with video meeting and chat features are available from $4.00/month
  • High-level integrations: Microsoft Teams’ network of over 250 built-in apps lets users customize their experience and enhances core channels with features like annotations, bot creation, business flow builders, and team collaboration within Word, Excel, and PowerPoint

Here is our complete side-by-side breakdown of Teams vs Webex

 

Zoom - Best AI-supported video tools and mobile app

 

 

Zoom One, built around the popular Zoom Meetings, provides a video-optimized internal collaboration platform.

The free Basic plan, the Pro plan, and the Business Plan include only chat, video, and whiteboard features–Zoom Phone and SMS come with the Business Plus and Enterprise plans. All plans include Zoom Meetings features like whiteboards, breakout rooms, in-meeting instant messaging, emoji responses, and more.

 

Cost

Zoom One offers 5 business communications plans ranging from free to over $25 monthly per user.

  • Basic (free): 40-minute meetings for 100 attendees, team chat, notes, 3 basic whiteboards, local storage, collaborative meeting features–polling, filters, spotlights, waiting room, multi-share, screen sharing, co-annotations, virtual backgrounds, breakout rooms
  • Pro ($15.99 monthly): Expands meeting time limit to 30 hours, 5 GB cloud storage, adds AI Companion, streaming, automated captions, and reporting
  • Business ($19.99 monthly): 300 meeting attendees, unlimited whiteboards, custom mail domain, branding, recording transcripts
  • Business Plus ($25 monthly): Adds Zoom Phone with VoIP, routing, queueing, and call monitoring. Adds 10 GB cloud storage and translated captions
  • Enterprise (Custom pricing): Unlimited cloud storage, webinars for 500 or 1000 attendees

Check out our review of Zoom plans and pricing for more info.

 

Cool Features

  • Whiteboards: Drawing, annotation, and ideation tools with multicolored paint brushes, shapes, smart connectors, sticky notes, and comments
  • AI Companion: Automate chat and video meeting features, auto-generate responses to team chat, update meeting latecomers on what’s happened so far, summarize chat messages, and more
  • Notes: Separate Workspace for meeting attendees to create agendas, collaborate during meetings, and assign tasks. Multiple users can simultaneously format and share notes with different fonts, colors, and styles
  • Meetings features: Participant engagement features include filters, 9 max. user spotlights, pinned screens, audience polling and surveys, meeting co-hosts, waiting rooms, and more

 

Why We Like It 

  • Low-priced plans: Affordable plans with team chat, whiteboard, collaborative notes, file sharing, and dynamic video meeting features–plus scalable VoIP phone access
  • AI Companion Tool: Zoom’s unique AI Companion feature for video and chat provides automated meeting/chat channel summaries, transcripts with action items, and conversation highlights

Here is our complete side-by-side breakdown of Zoom vs Webex.

 

GoTo Connect - Best IVR system and calling queue management

 

 

GoTo’s business collaboration platform, GoTo Connect, combines a VoIP phone system, video calls, and chat with call management capabilities like a drag-and-drop dial plan editor, advanced ring strategies, do-not-disturb, and unlimited call queues. GoTo Meeting includes useful collaboration features but only hosts up to 150 participants maximum–less than the competition.

GoTo Connect is a Good Webex Alternative if you need international calling, as the Standard plan supports a 50+ country unlimited calling area. The Standard plan also supports unlimited call queues, ring groups, and IVR–enabling teams to make intricate inbound call routing systems for strong customer service

 

Cost

GoTo Connect offers 2 UCaaS plans, at $24 and $29 monthly per user:

  • Basic ($24 monthly): Desktop and mobile UCaaS app, unlimited VoIP calling in the US and Canada, 150-participant video meetings, team chat, 40 SMS credits monthly per user, integrations with Outlook and Google Workspace, one usage of phone-system features–IVR, call queue, ring group
  • Standard ($29 monthly): Unlimited users, unlimited phone-system features like auto attendants and queues, 250-participant video meetings, unlimited calling to over 50 countries, 80 monthly SMS credits/user

Check out our GoTo Connect cost breakdown to learn more.

 

Cool Features

  • Custom call flows: With the visual plan editor, create custom call flows that map out the incoming caller’s self-service journey
  • Smart Notes: Multiple meeting attendees can simultaneously write timestamped notes during a live meeting
  • One-click video and audio conferencing: Switch from a chat into a group or one-on-one meeting with a single click
  • Meeting scheduling: Easily create, schedule, add co-organizers to, and set a duration for one-time or recurring video meetings

 

Why We Picked It

  • International calling: Businesses needing affordable international calling rates will find great value GoTo Connect’s Standard plan, which supports unlimited calling to 50 countries–more than any alternative. At $29, this is a steal.
  • Video conferencing: GoTo Connect also has robust video meetings features like no time limit, Smart Notes, desktop sharing, and a Miro integration that enables whiteboarding

Here is our complete side-by-side breakdown of GoTo Meeting vs Webex

 

Dialpad - Best for cost-effective UCaaS and AI-enhanced meetings

 

Dialpad

 

Dialpad’s Business Communication platform packs a surprising breadth of advanced features, even on the cheapest plan. All Dialpad plans include unlimited calling, SMS, chat, and 5-hour video meetings with up to 10 participants. While large teams should take note of the small video meeting capacity, Dialpad’s advanced AI and meeting engagement features make it a great option for a small business.

 

Cost

Dialpad offers 3 UCaaS plans that range from $15 to over $25 monthly per user. In addition to the plans outlined below, Dialpad offers 2 AI Meetings plans with video-only, a free version, and a $15 monthly version.

Dialpad Business Communications Plans:

  • Standard ($15 monthly): Desktop and mobile app, unlimited VoIP calling in the US and Canada, SMS, team chat with file sharing, AI call and video support with transcriptions, meeting action item capture, real-time analytics and reporting, multi-level IVR, call queues, 3 ring groups
  • Pro ($25 monthly): Adds international business numbers from 70+ countries, global SMS texting, multiple phone numbers per user, Microsoft Teams integration, and 25 ring groups
  • Enterprise (custom pricing): Guarantees 100% uptime, unlimited ring groups, and integrations with SSO providers

Learn more about all Dialpad plans and pricing in our review.

 

Cool Features

  • Video-conferencing: Dialpad video conferences feature personal meeting IDs and allow users to join meetings from any desktop or mobile browser with unlimited audio recording, a waiting room, chat, virtual backgrounds, and whiteboarding
  • AI meetings: AI transcribes video meetings in real-time, providing in-meeting captions, access to shareable post-meeting transcriptions, and identification of important meeting moments, keywords, and action items
  • Live speech coaching: During live voice call transcription, Dialpad AI identifies keywords indicating customer sentiment and intent, triggering in-call agent assistance pop-ups with suggested topics, actions, and information pulled from the internal knowledge base
  • Post-call summaries: After each phone conversation, agents automatically receive a call summary email containing the recording, participant list, transcript, action item to-do list, meeting highlights, and notes

 

Why We Like It

  • AI-powered productivity tools: Dialpad uses AI and machine learning for live meeting transcriptions and post-meeting summaries. In addition to waiting rooms, chat, and a whiteboard integration, this UCaaS platform offers highly collaborative meetings.
  • Affordable pricing: Dialpad’s phone system is robust across all plans. Even the $15 Standard plan includes unlimited auto attendants and call queues, and the Pro plan supports international business with DID numbers from over 70 countries.

 

Nextiva - Best for ease of use and toll-free minutes

 

Nate Reviews Nextiva

 

Nextiva’s Business Communications plans unify Nextiva’s VoIP business cloud phone system, team chat, video conferencing software, and SMS into one dashboard on desktop and mobile apps. A side menu displays agent notifications on each channel, and an inbox compiles inbound notifications across channels.

Nextiva’s user interface includes all the necessary channels and features–like IVR and call groups–without the bells and whistles that may feel overwhelming for new users.

Nextiva’s Enterprise plan supports nearly unlimited video meeting participants, unique in the UCaaS space.

 

Cost

Nextiva offers 3 UCaaS paid plans from $18.95 to $32.95 monthly per user:

  • Essential ($18.95 monthly): Desktop and mobile UCaaS apps, a local and toll-free number per user, unlimited VoIP in the US, 1:1 video meetings with a 45-minute time limit, team chat, voicemail, toll-free numbers, 1500 toll-free minutes basic auto attendant
  • Professional: ($22.95 monthly): Adds 1000 monthly SMS per user, 40-participant video meetings, 3000 toll-free minutes, multi-level IVR, email-to-SMS forwarding, CRM integrations like Salesforce and HubSpot
  • Enterprise ($32.95 monthly): Adds unlimited video participants, 2000 monthly SMS per user, 12,500 monthly toll-free minutes, call and video-meeting recording, voicemail transcription

For more information, check out our complete breakdown of Nextiva pricing and plans.

 

Cool Features

  • Call Pop: Inbound calls trigger a pop-up on the agent screen  showing key customer data (contact info, last survey response, sentiment, account value, CSAT score, etc.)
  • Automation: With the Enterprise plan, automate cross-channel outbound customer communications–welcome messages, surveys, campaign sequences, and more
  • Virtual voicemail, voicemail-to-text, and voicemail-to-email: Agents access voicemail audio recordings or transcriptions from desktop/mobile devices, email, or via SMS text–then return customer calls with one click
  • Customer journey AI: Natural Language Processing analyzes conversations, providing live agent assistance and customer experience scores in an interactive graph format

 

Why We Like It

  • Ease of use: Nextiva’s UCaaS system is straightforward and easy to use, with all the basic channels a company would expect from a business communication tool.
  • Toll free calling: Each Nextiva plan includes at least 1,500 toll-free minutes (the Enterprise plan supports 12,500.) Teams that receive inbound calls from around the world will appreciate this high limit, which is more than most alternatives.

 

RingCentral - Best for video summaries and live meeting transcription

 

 

RingCentral’s RingEX UCaaS platform brings team chat, VoIP, and video meetings into a mobile or desktop application. In chat, teammates can share files, whiteboards, and task-management to-do lists.

One-click HD video supports high-quality meetings with up to 200 participants, whiteboards, video chat, and AI capabilities.

 

Cost

RingCentral offers 3 UCaaS plans that range from $20 to $35 monthly per user.

  • Core ($20 monthly): Desktop and mobile UCaaS app, unlimited VoIP calling in the US and Canada, team chat/file sharing, 100-participant video meetings with a 24-hour duration, 25 monthly SMS per user, basic call queues, multi-level IVR, on-demand call recording
  • Advanced ($25 monthly): Adds 1000 toll-free minutes, 100 monthly SMS per user, advanced call queues and routing rules, automatic call recording, call monitoring, and basic business analytics
  • Ultra ($35 monthly): Expands to 200 video participants, 10,000 toll-free minutes, and 200 monthly SMS per user. Adds unlimited file storage and advanced business analytics

For more information, check out our complete breakdown of RingCentral pricing and plans.

 

Cool Features

  • Messaging built-in task management: RingCentral chat conversations have built-in project management tools, allowing team members to assign tasks, set due dates, and update task status
  • Team huddle: Each group chat contains a team huddle, a persistent online meeting room
  • Live meeting transcription: One-click live video meeting transcription lets latecomers scroll back through transcriptions to catch up or search for keywords
  • Advanced meeting insights: Post-meeting insights from RingCentral AI include a summary of meeting keywords, snippets, topics, video highlights, and full meeting transcripts

 

Why We Like It

  • Good Value: RingCentral provides superior value compared to competitor UCaaS tools, offering call monitoring, AI video meetings, and task management for under $25/month.
  • Advanced call center features: Cloud-based phone system features like call queues, real-time analytics, call whisper, and multi-level IVR increase FCR and keep call wait times low

 

Google Workspace - Best for large meetings, streaming, and advanced video features

 

 

Google Workspace is a communication platform that unites a wide library of Google Apps–Gmail, Drive, Calendar, Google Meet (formerly Hangouts), Chat, Docs, Sheets, Slides, Forms, and more.

It includes additional business-grade services not included in these apps’ free plans: custom business email domains, extra cloud-based storage in Gmail and Drive, longer group meetings with advanced interactive features, a Google Chrome extension, extra security features, and more.

 

Cost

Google Workspace offers 4 plans ranging from $6 to over $18 monthly per user). Each Workspace plan unifies a suite of Google Apps–Gmail, Drive, Meet, Calendar, Chat, Jamboard, Docs, Sheets, Slides, and Forms.

  • Business Starter ($6 monthly): Custom business email, 100-participant video meetings, digital whiteboards, 30 GB cloud storage per user
  • Business Standard ($12 monthly): 150-participant video meetings, 2 TB cloud storage, and a variety of meetings features–noise cancellation, polling and Q&A, moderator controls, hand raising, breakout rooms
  • Business Plus ($18 monthly): 500-participant video meetings, 5 TB cloud storage per user, attendance tracking in video meetings
  • Enterprise (custom pricing): 1000-participant video meetings, 5 TB with the ability to request more, in-domain live streaming

 

Cool Features

  • Custom email: Create a personal email for team members with a custom email domain, then access all business emails in the familiar Gmail and Workspace layout
  • Advanced collaboration tools: Hundreds of users can simultaneously co-edit, share, and chat within files from Google Sheets, Slides, and Docs
  • Calendar sharing and appointment booking pages: Share calendars and availability with an open audience, allowing customers and teammates to view available times and book appointments, consultations, and meetings
  • Work Insights: Admin can customize a Work Insights dashboard, a reporting tool providing digestible charts and insights about Google Workspace team use, work patterns and productivity, and cross-team collaboration

 

Why We Like It

  • Large scale video meetings: Google Meet supports up to 500 or even 1000 users on the high-tier places, with the ability to live stream. Users planning to have a large audience will find excellent value in Google Workspace.
  • Integrates with all other Google apps seamlessly: Unlike UCaaS platforms, Google Workspace is a “do it all” collaboration app that links meetings, calendars, document creation, chat, and a custom email domain.

 

Which WebEx Alternative Should You Choose?

Depending on your team’s needs, you have a variety of Webex alternatives to choose from: some emphasize team collaboration and video meetings, while others emphasize a complex phone system.

  • For Enterprises and Large Businesses: Microsoft Teams and RingCentral both offer large-scale video conferencing, enterprise-grade security, and hundreds of integrations
  • For Small and medium-sized businesses: Nextiva and Dialpad both have intuitive user interfaces and are scalable
  • For Startups and Solopreneurs: Zoom offers low prices and reliable service
  • For Remote Teams: Google Workspace and GoTo Connect offer state-of-the-art video conferencing and collaboration tools

 

FAQs