RingCentral, one of the early veterans in the business VoIP scene is still going strong to this day with new technologies on the horizon. RingCentral is a business communication provider with a complete UCaaS platform to offer, and much more than that.
Presenting their products as business communication solutions to businesses of all sizes, RingCentral has something for everyone. Whether you’re looking for a full UCaaS platform or just a few useful tools to boost your business communication, you may find your solution here.
Ever since the acquisition of Glip, RingCentral has been working on expanding their business communication systems, and they now have lots of different solutions to offer, from cloud phone systems, team messaging software, and all the way to customer engagement platforms. There’s a lot of products to explore, so let’s find out what exactly is on the table here.
RingCentral Products Overview
RingCentral provides solutions for all businesses, regardless of the size. Their solutions include products such as cloud-based phone systems, online messaging & meetings, contact centers, support centers, internet faxing and much more. Overall, the products are packed with features that provide powerful tools for efficient, modern business communication.
RingCentral currently offers 7 products to its customers:
- RingCentral Office — All-in-one cloud-based phone system
- RC Meetings — Online meetings, video conferencing, team messaging
- RC Glip — Team messaging software
- RC Fax — Online internet fax, anywhere & from any device
- RC Professional — Call management system, local & toll-free numbers
- RC Contact Center — Call center software with cloud-based solutions
- RC Engage — Customer support platform with multichannel features
RingCentral Office is a powerful cloud phone system with over 50 features, and it’s also the main product for business communication. Users can also choose to use the other six products that are offered individually, depending on their needs and wants.
Now, we’re going to go over each of these products covering its features, and also explore the way RingCentral pricing structure works so that you can get a better understanding of what you’re getting for your budget.
Let’s start off with Office since it’s the most important product coming from RingCentral.
RingCentral Office is a cloud phone system that integrates phone, video, messaging, meetings, and analytics in one solution. With Office, you can say goodbye to ancient PBX systems and hello to new, cutting-edge communication technology hosted in the cloud. This feature-rich phone system will allow you to efficiently communicate your day-to-day business operations using cloud phone systems, HD video, messaging, fax, and more.
So, how exactly can Office contribute to your business goals?
Starting off, the phone system is fairly simple to set up & use which is a huge thing if you’re working in larger teams. Office allows you to easily connect with all team members on the same platform, using multiple devices. Whether your team members want to use desktop computers or mobile devices, all they have to do is install & setup the RingCentral Office app.
You have to ability to communicate through multiple devices using the app, and you can also integrate other apps such as Google, Zendesk or Salesforce. In short, RingCentral Office provides you with a lot of flexibility when it comes to communication.
The phone system is packed with modern features such as cloud PBX, mobile apps, local & toll-free numbers, call managing, intercom, paging, business voicemail, fax and more. On top of that, your business administration can make use of features like call monitoring, logs, multi-site management, and analytics portal with QoS & performance reports. You can also hold meetings & web conferences using HD-quality video & audio capabilities.
Security is also guaranteed with RingCentral’s VoIP service, and you even get the ability to assign roles & grant permissions for a little bit of that extra security. All things considered, Office is a powerful product that you can leverage for as low as $19.99 per user if you take on a yearly plan.
RingCentral Office Features & Pricing
There are four plans available for RingCentral Office — Essentials, Standard, Premium & Ultimate.
The plans come with different price and features, and we’re here to help you decide which plan to choose for your business. Pricing is largely based on team size and commitment, and you can get better deals if you’re buying for 100+ users with annual payment plans. Committing to a yearly plan seems to be the best option, and you are to pay $19.99/month per user for the Essential plan, or $49.99/month per user for the Ultimate plan.
If you prefer to pay monthly instead, the cost is increased by an additional $10/month per user.
Here is a full list of features for all four Office plans:
|Unlimited video and audio meetings with screen sharing||4 people per meeting||4 people per meeting||100 people per meeting||200 people per meeting|
|Unlimited phone calls||Yes||Yes||Yes||Yes|
|Unlimited Business SMS||Yes||Yes||Yes||Yes|
|Call management & phone system administration||Yes||Yes||Yes||Yes|
|Phone rental options: desk and conference phones||Yes||Yes||Yes||Yes|
|Mobile apps for iOS® and Android™||Yes||Yes||Yes||Yes|
|High-definition (HD) voice||Yes||Yes||Yes||Yes|
|Visual voicemail and voicemail to email||Yes||Yes||Yes||Yes|
|Integrations with Microsoft®, Google, Box and Okta||Yes||Yes||Yes||Yes|
|24/7 Customer support||Yes||Yes||Yes||Yes|
|Multi-level auto attendant||No||Yes||Yes||Yes|
|Call log reports||No||Yes||Yes||Yes|
|Quality of Service Reports||No||Yes||Yes||Yes|
|Automatic call recording||No||No||Yes||Yes|
|Custom app development and deployment||No||No||Yes||Yes|
|Integration with Salesforce.com®, Zendesk®, and Desk.com™||No||No||Yes||Yes|
|Voicemail transcription to text||No||No||Yes||Yes|
Now, the Essential plan ($19.99/user/month) should cover the basics for modern phone systems, however, you’re limited to 10 users, 100 toll-free minutes per month, and you miss out on some of the features. The Premium plan ($39.99/user/month) will get you access to all features, but you don’t get as much user access & free minutes as with the Ultimate plan ($49.99/user/month).
As we can see, the more expensive plans give businesses the opportunity to host more member in meetings, more toll-free minutes, and access to more advanced features such as multi-site support, CRM integration, automatic call recording and more.
Additionally, businesses can expand their system with additional numbers at these rates:
Overall, RingCentral Office is a powerful all-in-one tool for business communication, and there are tons of useful features available with both essential & ultimate plans.
If your business doesn’t require all this technology, you can instead choose to invest in some of the products that are offered individually. These products are tailored to meet more specific needs, and you get the chance to spend less money each month.
RingCentral Meetings is the first individual product that offers you the ability to host & experience high-quality online meetings with dozens of team members from multiple devices. In short, Meetings allows you to group up with over 100 participants, share screens & apps, chat, use a whiteboard, annotations, and much more. You get access to HD video, multiple device support, team messaging, and additional add-ons.
If you have a need for this individual product, RingCentral pricing for Meetings comes with three separate plans:
- Free — $0/user/month
- Essentials — $14.99/user/month
- Advanced — $19.99/user/month
All three plans come with different features, more minutes, longer meeting durations, and the decision comes down to your team’s needs.
Let’s take a look at features from each of the three plans:
|Unlimited 1:1 meetings||Yes||Yes||Yes|
|Group meetings with up to 100 participants||40 minutes limit||Unlimited meeting duration||Unlimited meeting duration|
|Desktop and application sharing||Yes||Yes||Yes|
|Simultaneous screen share||Yes||Yes||Yes|
|Private and group in-meeting chat||Yes||Yes||Yes|
|Team messaging and collaboration||Yes||Yes||Yes|
|Integration with Outlook®: one-click scheduling||Yes||Yes||Yes|
|Join meetings from computers, mobile, telephone, and room systems||Yes||Yes||Yes|
|Local recording (*MP4 and M4A)||Yes||Yes||Yes|
|Secure meetings (*secure web access (HTTPS) and Secure Socket Layer (SSL) encryption)||Yes||Yes||Yes|
|Schedule Meetings for Me||No||Yes||Yes|
|Call Me/Call Out||No||Yes||Yes|
|Outbound local PSTN minutes for Meetings Call Me||No||1,000 minutes per license||2,500 minutes per license|
|Advanced team messaging and collaboration||No||Yes||Yes|
|Dashboard with real-time reporting||No||No||Yes|
All three plans give businesses access to great features for conferencing. Paid plans also provide access to more advanced features such as reporting and unlimited durations which is a decent deal if your business is heavily reliant on online meetings.
RingCentral Glip is a team messaging software that allows you to efficiently communicate with your team members, share files, manage tasks, hold conferences or share screens. If your team has a need for powerful messaging software, you should definitely consider giving Glip a shot.
When it comes to RingCentral pricing for Glip, you can get it absolutely free!
There are two basic plans for Glip, one free and one Standard with a cost of $5/user/month which gives you access to more video minutes, as well as compliance exports & data retention policies. Both plans give you full access to unlimited chat, storage, guest users, teams, calendars, task management, notifications, third-party app integration, and 24/7 live support. Again, the only reason to pay is if you’re looking to take advantage of screen sharing features in case you don’t have access to RC Meetings software.
Overall, Glip is a great product for team messaging, and you might consider using it over popular alternatives such as Slack or Skype.
RingCentral Professional is an inbound call management system that allows you to get toll-free & local phone numbers & receive, manage, and route calls as you require. Apart from these features, businesses using RC Pro also get to set up voicemail, greetings, music on hold, internet fax, mobile apps, and other app integrations. With the flexibility of using Professional on any device, you can take your business anywhere, anytime.
RingCentral Professional pricing comes with 3 plans: Pro, ProPlus, and Office All-in-One Standard.
Pro plans allow you to use standard call management features at a lower price, and we already covered the Office Standard plan earlier.
Each plan allows you to take advantage of the basic features, and the latter plans include additional features such as dedicated fax numbers, unlimited messaging & conferences, app integrations and more. Additionally, Plus & Office plans add more minutes & inbound call extensions.
RingCentral pricing plans for Professional is as follows:
- Pro — $15.99/user/month
- ProPlus — $19.99/user/month
- Office Standard — $34.99/user/month
Overall, RingCentral Professional gives you the chance to engage with modern call management technology at a lower price point, and it’s a good product to have for your business if you’re unwilling to fully invest in one of the RingCentral Office plans. There’s also the possibility to expand your system with additional international, local, vanity or toll-free numbers if needed.
RingCentral Fax is a software that allows businesses to send & receive faxes through the internet without the need for a fax machine. It’s a modern alternative which allows you to fax anytime, anywhere, and from any device. Using RC Fax gives you the ability to easily send online faxes to any machine, and also receive them in your email inbox, removing the need to use outdated methods.
Apart from efficient and secure faxing, RingCentral Fax also integrates with cloud storages such as Box, Dropbox, and Google Drive which gives users the additional flexibility to fax documents using a desktop or mobile devices.
RingCentral Fax pricing structure is divided into four plans: Fax 750, Fax 1500, Fax 2500, and Fax UNLIMITED.
An annual subscription starts as low as $12.99/month and goes up to $39.99/month for the UNLIMITED plan. The main difference with these plans is the number of available pages each month, as well as phone support & cheaper additional page prices for more expensive plans. All plans can also add an additional number for extra $4.99 per month.
If your business relies heavily on faxing, committing to the FAX UNLIMITED plan will ensure you never have to worry about your output load again.
RingCentral Contact Center is a powerful solution for call center operations. Whether you’re looking for tools to help with your inbound, outbound or internal agent operations, this solution has something to offer. RC Contact Center provides businesses with 7 product that can be used to improve the call center experience using features like skill-based call routing, automation, omnichannel routing, collaborative centers, workforce optimization, management interface, and real-time analytics & reports.
The software also seamlessly integrates with CRM solutions such as ZenDesk, Salesforce, ServiceNow and others.
Your business can use RC Contact Center to build a powerful call center software that’s highly optimized and agents are always available to efficiently answer to customer needs using the available technology.
There are three available plans: Basic, Advanced, and Ultimate. Each plan opens up more additional features, so let’s explore them all quickly.
|Service||Inbound voice||Integrations and omnichannel||Blended outbound dialers|
|Standard IVR and ACD||Yes||Yes||Yes|
|Advanced IVR and ACD||No||Yes||Yes|
Pricing is per quote based, so it’s hard to give estimates at which plan is best, although RingCentral emphasizes the Advanced plan as the most popular option given the increasing need for omnichannel communication.
Finally, we have the RingCentral Engage platform that’s built to deliver the next generation customer service. The Engage platform is Omni-digital which allows businesses to collect messages from all channels to one platform, improving agent productivity and increasing customer satisfaction. Smart routing, Omni-digital channels, unified platform, and real-time analytics & KPI tracking is everything your business needs to take customer care to the next level.
This solution will help your business to reduce costs & the need for manpower, as well as increase the overall customer satisfaction. The idea seems great, especially for businesses who are dealing with customers on multiple different channels.
This platform will allow you to merge conversations from your social accounts, live chats, email, review sites, and your customer’s favorite messaging apps all onto one single platform which helps your agents to efficiently manage all customers requests. Pricing is based on quotation, and the platform is relatively new so it’s hard to tell how well it exactly performs.
The Bottom Line
It is always difficult to give generalized recommendations for VoIP providers since every organization fits specific requirements. However, RingCentral makes a very strong case for businesses that place a high emphasis on team collaboration and communication.
With a powerful unified communication platform powered by Glip, integration & other technologies, RingCentral certainly stands out among the crowd of competitors. The products are packed with features, yet still simple enough to handle. This company has everything to offer for teams that thrive with collaboration.
Overall, RingCentral offers a compelling package of products, and it’s up to you to take advantage of all the features that can allow you to build a powerful communication platform.