Summary: Sprinklr and Nextiva both provide omnichannel contact center functionality combined with social media posting and review management. Nextiva excels with voice, text, and video features, while Sprinklr has superior social media and review management and engagement capabilities.
How We Compared Sprinklr and Nextiva
We used the following criteria to compare Nextiva and Sprinklr:
- Pricing+value: We looked at the various pricing plans offered by each provider as well as add-ons, service fees, free trials, and contract lengths
- Customer support: We compared customer support hours and quality, available support channels, premium support plans, and self-service options
- Security+reliability: We researched security features like data encryption, user authentication, firewalls, etc. as well as SLA uptimes, reported outages, POPs, and compliance certifications
- Innovative AI-powered features: We tested out advanced AI-powered features like virtual assistants, automated summaries, analytics, dynamic scripts, etc.
- Communication channels: We looked for communication channels like voice, email, video, social media, etc. as well as omnichannel communication availability for a seamless user experience
- Integrations: We compared the number of third-party integrations and APIs each provider offered as well as the depth of those integrations
Sprinklr vs Nextiva: At A Glance
Sprinklr | Nextiva | |
Best For | Established enterprises that are focused on digital communication and social media | Companies of any size that want to combine reputation management and social media strategy with a secure business phone system |
Pricing+Plans | 3 enterprise plans from $199-$299+ per user/month | 4 small business plans from $20-$60 per user/month and 3 Enterprise plans from $129-$199 per user/month |
Contact Center Features |
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Communication Channels | 30+ channels with the ability to add new channels in weeks | Voice, SMS, chat, email, social, messaging, webform |
Reputation Management Features |
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Security |
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Customer Support | 24/7 via web, email, and phone | 24/7 via web, email, and phone |
Sprinklr vs Nextiva Pricing and Plans
Summary: Sprinklr is more expensive than Nextiva, even at the enterprise level. Sprinklr also does not offer SMB-friendly plans, while Nextiva does. On the other hand, Sprinklr has more advanced brand management tools and analytics than Nextiva, while Nextiva offers more contact center features like workforce management.
Sprinklr Pricing
Sprinklr Social offers a generous 30-day free trial and three paid plans from $199 to $299 and up per seat, per month when paid annually. Month-to-month pricing is available from $249 to $359 and up per seat, per month.
Sprinklr also offers a self-service customer service package for $199+ per user, per month. This package includes AI-powered chatbots, an omnichannel inbox, and reporting. Marketing and Analytics packages are available only via quote-based pricing.
Our Sprinklr pricing guide offers additional details.
Nextiva Pricing
Nextiva offers four small business plans ranging from $20 to $60 per user, per month when paid annually. These plans include limited social media and review management tools and some contact center tools such as smart IVR. Nextiva also offers three enterprise plans ranging from $129 to $199 per user, per month.
For more information, please see our detailed Nextiva pricing guide.
Sprinklr vs Nextiva: User Experience
Summary: Sprinklr has a better, more seamless, and more efficient experience when it comes to social media and review management, while Nextiva has a better user experience for inbound/outbound calling and other contact center features like SMS.
The Sprinklr mobile app allows users to post on social media, engage with messages and content, and even capture a live moment and publish directly to social media. Nextiva’s mobile app does not offer any social media posting or management at all.
On the other hand, the Nextiva mobile app includes advanced business phone features like call routing, business texting, note taking, call recording and IVR and voicemail configuration–while Sprinklr only includes basic dialing on its mobile app.
Both platforms provide a unified inbox where users can engage with customer posts, mentions, comments, comments, and DMs under a single pane of glass. Both providers include AI-powered sentiment analysis and profile history through CRM integrations and other touchpoints, but only Sprinklr includes a GenAI assistant to help create, edit, and optimize social media posts and responses. The GenAI assistant makes it easier and faster for Sprinklr users to publish and share social media content and engage with customers.
Sprinklr vs Nextiva: CCaaS Features
Summary: As a digital-first platform, Sprinklr has fewer voice capabilities than Nextiva. However, Sprinklr does include powerful inbound and outbound calling features like Conversational IVR, AI-powered routing, and predictive dialing. Nextiva, on the other hand, is a more reliable phone system with a 99.999% uptime SLA.
Nextiva Enterprise works well for inbound, outbound, and blended call centers as well as omnichannel contact centers. Both Sprinklr and Nextiva automatically create call transcripts, post call summaries, and workflow automations–but only Nextiva offers dynamic scripting. Nextiva also offers toll free numbers and includes up to 10,000 toll free minutes, while Sprinklr does not.
Both platforms include customer engagement features like outbound auto dialing and campaign management dashboards, but Nextiva also has voicemail drop. Sprinklr lacks workforce engagement tools, while Nextiva includes quality monitoring, scheduling and gamification tools in its upper-tier enterprise pricing plans.
Sprinklr’s AI-powered conversational IVR understands and processes what callers are saying and responds using natural language. It also leverages AI pairing to match callers with the best agent or direct them to digital self-service channels. Nextiva also offers conversational IVR, but via Google Dialogflow and IBM Watson.
While both providers include queue callbacks, Nextiva’s IVR can only handle simple tasks such as appointment scheduling. Nextiva’s IVAR lacks the seamless integration with self-service channels that Sprinklr’s IVR provides.
Sprinklr vs Nextiva: Social Media and Review Management
Summary: Sprinklr excels in social media management with AI-powered social listening alerts, smart scheduling, and deep insights. Sprinklr’s powerful GenAI Assistant suggests social post ideas in multiple formats. Sprinklr also includes editing and translations for content, comments, and responses. Nextiva is much more limited in social media features, but is far more affordable.
All Sprinkler users have access to an omnichannel publisher allowing users to schedule and publish content with channel-specific customizations from a unified dashboard and calendar. Nextiva also allows users to schedule and publish content from a unified dashboard, but it includes fewer social channels and customizations.
Both platforms allow users to post on Facebook, X (formerly Twitter), Instagram, LinkedIn, and YouTube. Sprinklr additionally allows posting on TikTok and Pinterest, and includes more customizations such as response templates, a link shortener, account permissions. Sprinklr’s AI assistant provides content guidance in multiple formats like images, GIFs, and threads. Both platforms include social tagging, surveys, and competitor benchmarking.
Nextiva limits the number of social media accounts and review site profiles per user on most plans, while Sprinklr allows unlimited accounts for all users. For example, the Nextiva Digital plan ($20 per user/month) only includes two social media accounts while the Power Suite plan ($60 per user/month) includes up to 30 accounts. On the other hand, Nextiva’s Power Suite plan is less than half the cost of Sprinklr’s most economical plan ($199 per user/month).
Both platforms include social listening tools that let admins track and analyze trends and mentions in real time across platforms like Reddit, Quora, Yelp, TrustPilot, and more.
Sprinklr vs Nextiva: Self-Service Capabilities
Summary: Both providers offer a number of self-service capabilities such as knowledge base, chatbots, IVR, and appointment scheduling, however, Sprinklr’s Digital Twin builder is extremely innovative and unique due to its granular customization options and easy no-code builder.
Sprinklr enables companies to provide customer support on up to 15 different channels. Its AI-powered self-service automatically directs customers to the appropriate knowledge base article or chat bot, reducing the load on live agents tremendously.
Nextiva also offers chat bots that can be deployed on multiple channels including LiveChat, Facebook Messenger, Instagram Messaging, and WhatsApp. Nextiva chatbots support multiple intents and workflows, transferring customers to the right team, answering customer questions, or completing a simple task. Like Sprinklr chatbots, Nextiva chatbots can be exclusively flow-based, or utilize conversational AI to engage with customers in natural language. Both platforms allow businesses to offer self-service appointment scheduling, ticket creation, and/or knowledge base searches on their website.
Sprinklr uniquely offers a Digital Twin builder. Sprinklr’s Digital Twin is an AI Assistant that is trained to represent a specific employee, team, or the company as a whole. It is built without code and the business specifies the Twin’s brand voice, knowledge bank, personas it can serve, guardrails, and tasks it will complete. The Digital Twin can route customers to live agents or other Digital Twins in accordance with preconfigured routing rules.
Sprinklr vs Nextiva: Analytics
Summary: Both Sprinklr and Nextiva offer real-time reporting, pre-built templates, and AI-driven insights, but Sprinklr’s analytics platform is more advanced with the ability to process extremely large data sets and offer more nuanced insights and queries.
Both providers include interaction analytics that track data across social media, video calls, chats, texts, voice calls and reviews. Users of both platforms can create custom reports or choose from a library of report templates. Both solutions identify and track keywords, sentiment, emotion, and intent, leveraging AI to predict customer needs and make recommendations for improvement.
Sprinklr offers deeper insights than Nextiva. Sprinklr has over 500 custom AI models to identify data anomalies, over 7500 pre-built inquiries, and quick insights from over 60 verticals. Sprinklr is meant to work with large amounts of data and analyzes information across 30+ channels with the ability to translate 100 languages. Admins can also upload files through extensive API Support, Webhooks, FTP, and SFTPs. Overall, Sprinklr can digest and analyze millions of data points from virtually any source.
Sprinklr vs Nextiva: Which Provider Should You Choose?
Here’s a look at the ideal use cases for Sprinklr and Nextiva.
Sprinklr Is Best For
- Enterprises: Sprinklr is more expensive than most competitors, but offers a high degree of customization and attentive customer service–making it ideal for large businesses and enterprises
- Online businesses: Due to its powerful social media engagement tools and unlimited access to emerging social channels, Sprinklr is the better choice for digital-first businesses that interact with customers across several social platforms
- Companies that need to prioritize self-service: Sprinklr lets users create a Digital Twin that automatically routes customers to self-service channels, collects and analyzes data, and makes improvements
Sprinklr Is Not Right For
- Companies on a tight budget: Sprinklr’s least expensive plan is the same price as Nextiva’s most expensive enterprise plan, and Sprinklr does not offer any affordable options for small businesses
- High volume call centers: Sprinklr does include call and text functionality, but it does not offer the same reliability as other VoIP providers who specialize in voice
- Businesses that host frequent video meetings: Sprinklr has very limited video chat capabilities
Nextiva Is Best For
- SMBs: Nextiva offers plans at many different price points starting at just $20 per user, per month. This, along with 24/7 live customer support make Nextiva a good choice for SMBs
- Companies that need workforce management tools: Unlike Sprinklr, Nextiva offers automated scheduling and employee engagement tools such as leaderboards
- Sales companies: Nextiva’s platform enables users to sell products or services on LiveChat, Instagram or WhatsApp using SKUs, and APIs to build AI-powered touchpoints
Nextiva Is Not Right For
- Companies that rely heavily on social media marketing: Although Nextiva allows for social media posting and scheduling, it limits the number of social media accounts for this feature and does not have deep integrations with emerging platforms like TikTok
- Businesses that need a bespoke solution: Nextiva does not offer as many customizations as Sprinklr, especially when it comes to social media posts and analytics
- Companies that need a niche integration: Nextiva has very few integrations compared to competitors like Sprinklr
Video Comparison
Sprinklr and Nextiva Alternatives
Sprinklr and Nextiva are both solid choices for companies that need a business phone system combined with omnichannel and social media capabilities. However, there are many SaaS providers that excel where these two fall short.
- For a CCaaS provider that has a robust video conferencing platform as well as top notch security, RingCentral or Zoom are good options to look into.
- For SMBs, Dialpad and OpenPhone are good alternatives for the contact center capabilities, while Hootsuite and Zoho Social offer social media management for much less than Sprinklr.
- For enterprises, 8x8 and GoTo Connect are highly reliable, scalable, and secure systems packed with contact center features.