The features of this service is very good. The rep also knew her stuff. I'm looking forward to years of reliable VoIP service. And my phone looks totally cool. In fact, if my phone was a person, I would totally want to go out with it. It's THAT good looking. The rep was pretty good too. She had a unique musical candy fruit-like name. Her name sounded something like "Tangerine" or "Tambourine" or "Tangy". Something like that. It was cute and I like tangy fruits and candy...especially those sour powder candy. She made it easy for me to make my purchase. I was also pleased that the agent was from the US. I want us to continue to have jobs in the US for our country's sake and for our economy. Looks like 8x8 has everything I need for a VoIP solution.
Our first experience with a VOIP service and so far everything has been great. We did a lot of research before deciding to go with 8x8 and have no regrets. Their prices are competitive. We have 11 lines and use the Polycom phones. We have had no problems with slow internet or dropped calls. Sales staff and support staff have been very helpful. Setup was a breeze and online management is user-friendly. Also appreciate all the online documentation and user guides.
Switched to 8x8 after being for many years with Cox. What I like the most is the support, which is available over phone, chat and e-mail. Before we had to submit ticket and wait days for a response. Now everything is a click or a call away, and all the reps are based in the US. Still getting to know the features.
8x8 is a company that actually cares about keeping their customers happy, and will go that extra mile. I have been with them since 2004. Their name has changed since then, but product and customer oriented focus has not. Highly recommended.
Setting up and signing up was pretty easy. Started using their Virtual PBX the very same day. Learned how to send faxes via email and is quite affordable.
Great experience! This is a great service! I would recommend it to anyone! They're the best!
The support that i have gotten over the years with this company is of the utmost best. The flow of great service, the quality of the support team, and not to exclude your billing department who has been there for me in every way, even at my darkest times of paying my bills on time, they were there in the trenches with me to see me come through. Reminds me so much of some of my buddies back in South East Asia during the Vietnam war. They are there to help me. Thank you guys so much for keeping my lines open to get some business on my end.
I'm happy to report that every time I've called 8x8, I've had a 10/10 experience, including this most recent call. I've never had to hold for a tech. And every tech I've worked with has been US-based and had an excellent understanding of the 8x8 software and hardware. My issue has been resolved in an extremely efficient manner every time I've called. Some of the 8x8 setup and maintenance can be a bit daunting - even for someone with computer and electronics experience. If the phone support wasn't as good as it was, I wouldn't have the faith that I have in 8x8 and probably would have moved on to another solution by now. And all the support that I've talked to is US-based. No offense to anyone overseas, but I consistently have a better experience on support calls with a US-based tech.
8x8 has been the best VoIP service I've used so far. This is my 3rd switch and I've had the best service and experience with them. Very reliable service with trained customer support. Shipping and setup was really quick. 8x8 did not waste time. Service is worth the price tag. Highly Recommend
Been very reliable. Quick setup, installation. Sound quality is quite impressive and my internet hasn't changed or slowed down since signing up with 8x8 a couple months ago. Customer Service portal could be more descriptive when trying to explain or answer certain setup questions.
Haven't had a bad experience or poor phone quality issues yet. Good enough for our small business of 7 employees.
8x8, Inc., (Nasdaq: EGHT), offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8x8 Virtual Office small business phone solution, hosted by a PBX (Private Branch Exchange). Business services of 8x8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.
8x8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte's Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.
Most Popular Plan: 8x8 Virtual Office – Unlimited Extension
The most popular plan from 8x8 is their Virtual Office – Unlimited Extension. Unlimited Extension provides for unlimited calling to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the UK. Find a better rate? 8x8 will match any competitor quote, and also offer volume discounts for multiple users.
Unlimited Extension Plan comes with the following features: Hosted PBX, Auto Attendant, Extension Dialing, On-Hold Music, Ring Groups, Directory Assistance Listing, Online Billing, Online Admin Portal, Local Number Porting (LNP)
Included with each extension: Unlimited calling, Direct Phone Number, Personalized Voicemail, Voicemail to Email, Conference Bridge, Caller ID, Call Waiting, Caller ID Block, Call Transfers, Call Park, 3-Way Calling, Online Dashboard, Advanced Call Forwarding, Group Intercom Paging, DND, Stutter Tone Notification, Local Time Display, Phone-Based Management, iOS & Android App Integration, Click2Call
CRM/Contact Integration: Salesforce, ACT!, Netsuite, SugarCRM, eAgent, Outlook
Faxing Options: Unlimited Fax, Metered Fax
Inbound Numbers: Virtual Numbers, International Virtual Numbers, Toll-Free Virtual Numbers
8x8 Virtual Office Mobile: Available for the iOS and Android, 8x8 Virtual Office Mobile is a mobile PBX software platform. The most recent build in Virtual Office Mobile 4.0 is optimized for Wi-Fi, 3G, 4G, and LTE. It leverages some of the most advanced audio codecs to offer better compression algorithms, making use seamless despite less desirable connections. By connecting to a user’s extension, the platform allows calls to be recorded on the fly, voicemail to be checked, and most recently, video chats through a camera equipped device. Through the offering, users may also monitor the status of co-workers, virtually or otherwise, while managing incoming faxes, parked calls voicemails, and much more.
- 2012 Magic Quadrant Market Leader for Unified Communications as a Service (UCaaS)
- 2012 Leading Lights Public Company of the Year
- 2012 North American Frost & Sullivan Award for Market Share Leadership
San Jose, CA
USA & Canada
|Service Type Availability|
Business Phone Service, Hosted PBX, Call Center, Unified Communications
|Popular Service Plan|
Virtual Office Unlimited
|Money Back Guarantee|
|Services & Pricing|
|Monthly Cost of Cheapest Service|
|Amount of Lines Per Price Tier|
Varies, See site for more details
|Month to Month Option|
|Number Porting Fee|
|Works with 3rd party Softphones|
Paperless Fax Only - $20/mo for bundle
|Desktop Integration Client|
|Toll Free Numbers|
Yes$25.99/mo (1500 Mins Included, Add'l $0.03/min)
|Available Features (some features cost extra, as per provider rates)|
|Advanced Call Forwarding|
|Anonymous Call Rejection|
|Busy Lamp Field|
YesSet of 6 call queues for $14.99/mo + $9.99 activation
|Call Me Now|
|Do Not Disturb|
|Find Me/Follow Me|
|Push To Talk|
|Selective Call Acceptance|
|Selective Call Rejection|
|Shared Call Appearance|
|Switchboard Software for Live Receptionist|
Yes$19.99/mo/user - $9.99 activation fee
Mon - Fri 8am-5pm PST
|24/7 Call-in Support|
|Online Ticket Submissions|