8x8 Inc.

4.2
4.2/5
Headquarters:San Jose, CA
Founded In:1987
Website:www.8x8.com
$19.99
Number of Reviews:
Would recommend:
86% of Users
Quality
4.38095
Installation
4.285715
Support
3.95238
Reliability
4.285715
Features
4.285715
Price
4.142855
OVERALL SCORE
4.2
4.2
Michael

The features of this...

The features of this service is very good. The rep also knew her stuff. I'm looking forward to years of reliable VoIP service. And my phone looks totally cool. In fact, if my phone was a person, I would totally want to go out with it. It's THAT good looking. The rep was pretty good too. She had a unique musical candy fruit-like name. Her name sounded something like "Tangerine" or "Tambourine" or "Tangy". Something like that. It was cute and I like tangy fruits and candy...especially those sour powder candy. She made it easy for me to make my purchase. I was also pleased that the agent was from the US. I want us to continue to have jobs in the US for our country's sake and for our economy. Looks like 8x8 has everything I need for a VoIP solution.

Quality
4
Installation
4
Support
4
Reliability
4
Features
5
Price
4
Overall Score:4.3 Out of 5
Blanche

Our first experience with...

Our first experience with a VOIP service and so far everything has been great. We did a lot of research before deciding to go with 8x8 and have no regrets. Their prices are competitive. We have 11 lines and use the Polycom phones. We have had no problems with slow internet or dropped calls. Sales staff and support staff have been very helpful. Setup was a breeze and online management is user-friendly. Also appreciate all the online documentation and user guides.

Pros:Painless installation; excellent support in setting up and helping afterwards; have had no problems with reliability.
Cons:None.
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
Thomas

Great Support...

Switched to 8x8 after being for many years with Cox. What I like the most is the support, which is available over phone, chat and e-mail. Before we had to submit ticket and wait days for a response. Now everything is a click or a call away, and all the reps are based in the US. Still getting to know the features.

Pros:Great Support!
Quality
5
Installation
5
Support
5
Reliability
5
Features
4
Price
4
Overall Score:4.7 Out of 5
David

Great support and service...

8x8 is a company that actually cares about keeping their customers happy, and will go that extra mile. I have been with them since 2004. Their name has changed since then, but product and customer oriented focus has not. Highly recommended.

Pros:Great tech support and service
Cons:None
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
Larry

Setting up and signing...

Setting up and signing up was pretty easy. Started using their Virtual PBX the very same day. Learned how to send faxes via email and is quite affordable.

Pros:Reliable, Price
Quality
5
Installation
4
Support
4
Reliability
4
Features
4
Price
5
Overall Score:4.4 Out of 5
John

Great experience

Great experience! This is a great service! I would recommend it to anyone! They're the best!

Pros:Everything; no negatives from what I've experienced
Cons:Nothing
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
Michael

The support that...

The support that i have gotten over the years with this company is of the utmost best. The flow of great service, the quality of the support team, and not to exclude your billing department who has been there for me in every way, even at my darkest times of paying my bills on time, they were there in the trenches with me to see me come through. Reminds me so much of some of my buddies back in South East Asia during the Vietnam war. They are there to help me. Thank you guys so much for keeping my lines open to get some business on my end.

Pros:Nothing But The Best.
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
4
Overall Score:4.9 Out of 5
Nick

10 out of 10 Experience

I'm happy to report that every time I've called 8x8, I've had a 10/10 experience, including this most recent call. I've never had to hold for a tech. And every tech I've worked with has been US-based and had an excellent understanding of the 8x8 software and hardware. My issue has been resolved in an extremely efficient manner every time I've called. Some of the 8x8 setup and maintenance can be a bit daunting - even for someone with computer and electronics experience. If the phone support wasn't as good as it was, I wouldn't have the faith that I have in 8x8 and probably would have moved on to another solution by now. And all the support that I've talked to is US-based. No offense to anyone overseas, but I consistently have a better experience on support calls with a US-based tech.

Quality
4
Installation
4
Support
5
Reliability
4
Features
5
Price
5
Overall Score:4.6 Out of 5
Jonathon

Impressive Features

8x8 has been the best VoIP service I've used so far. This is my 3rd switch and I've had the best service and experience with them. Very reliable service with trained customer support. Shipping and setup was really quick. 8x8 did not waste time. Service is worth the price tag. Highly Recommend

Pros:Reliablilty and Features were impressive
Quality
4
Installation
4
Support
5
Reliability
4
Features
5
Price
5
Overall Score:4.6 Out of 5
Miranda

Been very reliable

Been very reliable. Quick setup, installation. Sound quality is quite impressive and my internet hasn't changed or slowed down since signing up with 8x8 a couple months ago. Customer Service portal could be more descriptive when trying to explain or answer certain setup questions.

Haven't had a bad experience or poor phone quality issues yet. Good enough for our small business of 7 employees.

Pros:Quick & Easy Setup, Clear Sound Quality
Quality
5
Installation
5
Support
4
Reliability
5
Features
4
Price
4
Overall Score:4.6 Out of 5

Pages

8x8, Inc., (Nasdaq: EGHT), offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8x8 Virtual Office small business phone solution, hosted by a PBX (Private Branch Exchange). Business services of 8x8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8x8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte's Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

Most Popular Plan: 8x8 Virtual Office – Unlimited Extension
The most popular plan from 8x8 is their Virtual Office – Unlimited Extension. Unlimited Extension provides for unlimited calling to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the UK. Find a better rate? 8x8 will match any competitor quote, and also offer volume discounts for multiple users.

Unlimited Extension Plan comes with the following features: Hosted PBX, Auto Attendant, Extension Dialing, On-Hold Music, Ring Groups, Directory Assistance Listing, Online Billing, Online Admin Portal, Local Number Porting (LNP)

Included with each extension: Unlimited calling, Direct Phone Number, Personalized Voicemail, Voicemail to Email, Conference Bridge, Caller ID, Call Waiting, Caller ID Block, Call Transfers, Call Park, 3-Way Calling, Online Dashboard, Advanced Call Forwarding, Group Intercom Paging, DND, Stutter Tone Notification, Local Time Display, Phone-Based Management, iOS & Android App Integration, Click2Call

CRM/Contact Integration: Salesforce, ACT!, Netsuite, SugarCRM, eAgent, Outlook

Faxing Options: Unlimited Fax, Metered Fax

Inbound Numbers: Virtual Numbers, International Virtual Numbers, Toll-Free Virtual Numbers

Exclusive Options:
8x8 Virtual Office Mobile: Available for the iOS and Android, 8x8 Virtual Office Mobile is a mobile PBX software platform. The most recent build in Virtual Office Mobile 4.0 is optimized for Wi-Fi, 3G, 4G, and LTE. It leverages some of the most advanced audio codecs to offer better compression algorithms, making use seamless despite less desirable connections. By connecting to a user’s extension, the platform allows calls to be recorded on the fly, voicemail to be checked, and most recently, video chats through a camera equipped device. Through the offering, users may also monitor the status of co-workers, virtually or otherwise, while managing incoming faxes, parked calls voicemails, and much more.

8x8 Awards:
- 2012 Magic Quadrant Market Leader for Unified Communications as a Service (UCaaS)
-
2012 Leading Lights Public Company of the Year
-
2012 North American Frost & Sullivan Award for Market Share Leadership

Provider Info
Year Founded
1987
Headquarters Location
San Jose, CA
Service Location
USA & Canada
Service Type Availability
Business Phone Service, Hosted PBX, Call Center, Unified Communications
Popular Service Plan
Virtual Office Unlimited
Money Back Guarantee
30-Days
Services & Pricing
Monthly Cost of Cheapest Service
$19.99/mo
Amount of Lines Per Price Tier

Varies, See site for more details

Month to Month Option
No
Metered Plans
Available
Customizable Plans
Yes
Activation Fee
Free
Setup Fee
Free
Number Porting Fee
Free
Mobile App
Yes
Own Softphone
Yes
Works with 3rd party Softphones
No
Fax Options
Yes
Fax Pricing

Paperless Fax Only - $20/mo for bundle

Desktop Integration Client
Yes
Toll Free Numbers
Yes
$25.99/mo (1500 Mins Included, Add'l $0.03/min)
Local Numbers
Yes
BYOD Option
No
Available Features (some features cost extra, as per provider rates)
Advanced Call Forwarding
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Busy Lamp Field
Yes
Call Queuing
Yes
Set of 6 call queues for $14.99/mo + $9.99 activation
Call Me Now
No
Call Notifications
Yes
Call Parking
Yes
Call Recording
Yes
Call Return
Yes
Call Waiting
Yes
Caller ID
Yes
Conference Calls
Yes
Dial-by-name Directory
Yes
Do Not Disturb
Yes
E911
Yes
Find Me/Follow Me
Yes
Group Paging
Yes
Hunt Group
Yes
IVR
Yes
Mobile/Deskphone Sync
Yes
On-Hold Music
Yes
Privacy Options
No
Push To Talk
Yes
Selective Call Acceptance
No
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
Yes
Switchboard Software for Live Receptionist
Yes
$19.99/mo/user - $9.99 activation fee
Three-way Calling
Yes
Unlimited Extensions
Yes
Voicemail Transcriptions
No
Virtual Extensions
Yes
$4.99/mo/ext
Integrations
Outlook
Yes
NetSuite
Yes
SalesForce
Yes
SugarCRM
Yes
Support
Hours
Mon - Fri 8am-5pm PST
Telephone Support
Yes
Email Support
Yes
Instant Chat
Yes
24/7 Call-in Support
No
FAQs Section
Yes
Video Tutorials
Yes
E-Guides
Yes
Online Ticket Submissions
No