8x8, Inc. Reviews & Service Offerings

8x8 Inc. Corporate Info:
Headquarters:San Jose, CA
Founded In:1987
Service Availability:USA & Canada
Website:www.8x8.com
8x8, Inc. Website
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Overall Consumer Ratings
Sound/Call Quality
3.88889
Installation Process
3.88889
Customer Experience
3.22222
Service Reliability
4
Features
3.77778
Price
3.555555
Number of Reviews:
9
7 Positive reviews
2 Negative reviews
Would recommend:
78% of Users
3.7
Out of 5 stars

In house development and support

User's Rating: 4.9
Sound/Call Quality
5
Installation Process
5
Customer Experience
5
Service Reliability
5
Features
5
Price
4
Date:
April 25, 2013
Reviewer:
Vincent J.
Recommend:
Yes
Pros:In house development and support
VS
Cons:Billing issue but support was very professional and gave quick credit.

8x8 is the Premier business VOIP provider. After experiencing Ring Central (outages) and Fonality (outages) and researching many other companies, 8x8 has the very best reliability. In every category 8x8 is the clear leader, all the others are amateurs. They are playing catch up since 8x8 developed many of the PBX/ Auto Attendant tech in the cloud 10 years ago before any of the others were in the game. I especially like the voice recording that for my business lines. That is huge for a business plugging revenue holes and building new revenue. Bottom line 8x8 is the most reliable provider with the most features that they developed in house years ago!!

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Lacks basic functionality

User's Rating: 0.9
Sound/Call Quality
1
Installation Process
1
Customer Experience
1
Service Reliability
1
Features
1
Price
1
Date:
April 12, 2013
Reviewer:
Matthew K.
Recommend:
No
Pros:None
VS
Cons:Lacks basic functionality, deceptive marketing (there is no 30 day money back guarantee), sales staff lacks knowledge

I was very disappointed in my experience with 8x8, and will never do business with them again. To start with, the system did not have some basic features one would expect from any PBX solution. For example, the softphone rings the headset rather than the PC speaker. That’s fine for a call center solution, but not for a work desk where people don’t wear their headsets all day long. There were other feature problems as well. I discovered these issues on the first day of use. I tried to work with tech support and sales to work around the problems, but they did not have solutions. So, we cancelled our service the next day. To my surprise, 8x8 did not issue a refund. I had to call to request a refund. After a long wait, they agreed to issue a PARTIAL refund (about 70% of what I paid them) and said I would receive it within 8 days. I called back 3 weeks later because I had still not received my refund. Another long wait, and finally the representative, Jessica, told me she would look into it. I have yet to receive any refund. Some companies are poorly run, some have bad products or bad services, and some are dishonest. Based on my experience with 8x8, I believe it to be guilty of the first two. I hope it is not guilty of the third.

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Email case numbers

User's Rating: 4.6
Sound/Call Quality
5
Installation Process
5
Customer Experience
4
Service Reliability
5
Features
4
Price
4
Date:
January 29, 2013
Reviewer:
Rob S.
Recommend:
Yes
Pros:email case numbers
VS
Cons:during outages, IM is difficult to get in touch with a CSR

Their customer service department is amazing. We had one issue and after speaking to a customer service rep, everything was taken care of and they followed up with us several times to make sure everything was up to par.

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No one calls back.

User's Rating: 1.9
Sound/Call Quality
2
Installation Process
2
Customer Experience
1
Service Reliability
2
Features
3
Price
3
Date:
January 16, 2013
Reviewer:
Joe G.
Recommend:
No
Pros:Ummm ....
VS
Cons:Service is absolutley the worst!

With a small business my phones are my lifeline. I have story after story of the phones not working, the router not working - replaced 3X. My current issue with the phones has been elevated to the 'next level' TWICE. No one calls back. It takes over 10 minutes before anyone will even ANSWER THEIR PHONES!

STAY AWAY.

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Great Quality of calls

User's Rating: 4.1
Sound/Call Quality
5
Installation Process
4
Customer Experience
4
Service Reliability
5
Features
3
Price
3
Date:
August 31, 2012
Reviewer:
Jonathan M.
Recommend:
Yes
Pros:Virtual Office, Calling Quality
VS
Cons:Finding Settings in the Account Manager

8x8 has been great, and the quality of calls is amazing. The only difficulty I had so far was in setting up my auto attendant, but their tech team helped me through it. Virtual Office is a fantastic way for me to manage my team and keep my network all in on place.

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8x8 makes it easy to add new people to our phone system

User's Rating: 4.3
Sound/Call Quality
5
Installation Process
4
Customer Experience
2
Service Reliability
5
Features
5
Price
4
Date:
July 5, 2012
Reviewer:
Kendra J.
Recommend:
Yes
Pros:Phones were the best price out of any other provider I compared them with. Service setup went as planned, thanks to their techs.
VS
Cons:The customer service is not 24/7. Experienced long wait times

I would recommend the phone service with 8x8.com. It's far better than what I had with Verizon and as my company grows with more employees, 8x8 makes it easy to add new people to our phone system settings.

If you're looking to join, I recommend you talk to a sales rep about their phone deals. I got a steep discount on Polycom phones when I joined and I'm sure they give these phone discounts frequently.

I was offered 2 different deals on both times I called their sales team. So be sure to ask for the absolute best deal, or perhaps even try again and speak to another rep.

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Easy and Fast number porting experience

User's Rating: 4.0
Sound/Call Quality
3
Installation Process
5
Customer Experience
3
Service Reliability
5
Features
4
Price
3
Date:
June 11, 2012
Reviewer:
Jason I.
Recommend:
Yes
Pros:easy to work with
VS
Cons:nothing major

Easy and Fast number porting experience, and setup. I was very nervous about switching my numbers and service to 8x8 from our old phone company. I was told we would experience delays in getting our phone numbers over. We have a taxi company so its very important for us to make sure our 4 main lines are always up and running. We made the switch pretty quickly without any major delays. Although, could be a bit cheaper.

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Great Price, no hidden fees

User's Rating: 4.4
Sound/Call Quality
4
Installation Process
5
Customer Experience
5
Service Reliability
3
Features
4
Price
5
Date:
June 5, 2012
Reviewer:
Richie D.
Recommend:
Yes

8x8 gave our business the best deal on VOIP phone service. They treated me great and walked me through the setup process. Also the price they quoted me was the price I got. There was no hidden fees, which was a surprise. Thanks 8x8!

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Was the lowest price for Polycom 550 phones for my business

User's Rating: 4.7
Sound/Call Quality
5
Installation Process
4
Customer Experience
4
Service Reliability
5
Features
5
Price
5
Date:
May 31, 2012
Reviewer:
Michael L.
Recommend:
Yes

I got the Polycom 550 phones from 8x8 for $60 each. This was the lowest price around...I shopped nearly every phone company for business. But even though the price of the phones were lower than the rest, 8x8 was more expensive than most companies when it came to their monthly service rate. I pay approximately $36 each month per line. Save at least 2 hours of your day to go through the entire setup of their system. It's not as easy as I'd like, but it in the end it's all worth it. The quality of the calls are great and overall I would recommend 8x8 to others.

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8x8, Inc., (Nasdaq: EGHT), offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8x8 Virtual Office small business phone solution, hosted by a PBX (Private Branch Exchange). Business services of 8x8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8x8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte's Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

Most Popular Plan: 8x8 Virtual Office – Unlimited Extension
The most popular plan from 8x8 is their Virtual Office – Unlimited Extension. Unlimited Extension provides for unlimited calling to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the UK. Find a better rate? 8x8 will match any competitor quote, and also offer volume discounts for multiple users.

Unlimited Extension Plan comes with the following features: Hosted PBX, Auto Attendant, Extension Dialing, On-Hold Music, Ring Groups, Directory Assistance Listing, Online Billing, Online Admin Portal, Local Number Porting (LNP)

Included with each extension: Unlimited calling, Direct Phone Number, Personalized Voicemail, Voicemail to Email, Conference Bridge, Caller ID, Call Waiting, Caller ID Block, Call Transfers, Call Park, 3-Way Calling, Online Dashboard, Advanced Call Forwarding, Group Intercom Paging, DND, Stutter Tone Notification, Local Time Display, Phone-Based Management, iOS & Android App Integration, Click2Call

CRM/Contact Integration: Salesforce, ACT!, Netsuite, SugarCRM, eAgent, Outlook

Faxing Options: Unlimited Fax, Metered Fax

Inbound Numbers: Virtual Numbers, International Virtual Numbers, Toll-Free Virtual Numbers

Exclusive Options:
8x8 Virtual Office Mobile: Available for the iOS and Android, 8x8 Virtual Office Mobile is a mobile PBX software platform. The most recent build in Virtual Office Mobile 4.0 is optimized for Wi-Fi, 3G, 4G, and LTE. It leverages some of the most advanced audio codecs to offer better compression algorithms, making use seamless despite less desirable connections. By connecting to a user’s extension, the platform allows calls to be recorded on the fly, voicemail to be checked, and most recently, video chats through a camera equipped device. Through the offering, users may also monitor the status of co-workers, virtually or otherwise, while managing incoming faxes, parked calls voicemails, and much more.

8x8 Awards:
- 2012 Magic Quadrant Market Leader for Unified Communications as a Service (UCaaS)
- 2012 Leading Lights Public Company of the Year
- 2012 North American Frost & Sullivan Award for Market Share Leadership

Provider Info
Year Founded
1987
Headquarters Location
San Jose, CA
Service Location
USA & Canada
Service Type Availability
Business Phone Service, Hosted PBX, Call Center, Unified Communications
Popular Service Plan
Virtual Office Unlimited
Money Back Guarantee
30-Days
Services & Pricing
Monthly Cost of Cheapest Service
$19.99/mo
Amount of Lines Per Price Tier

Varies, See site for more details

Month to Month Option
No
Metered Plans
N/A
Requires Contract
Yes
Contract Length (in yrs)
1 yr.
Customizable Plans
No
Activation Fee
Free
Setup Fee
N/A
Number Porting Fee
Waived
Shipping
N/A
Equipment Leasing
No
Mobile App
Yes
iOS, Android
Own Softphone
Yes
Browser & Standalone
Works with 3rd party Softphones
No
Fax Options
Yes
Internet Paperless Fax Only
Fax Pricing

Unlimited US/Canada Fax $20/month for bundle

Desktop Integration Client
Yes
IP Phones Supported
Cisco, Polycom
Toll Free Numbers
Yes
Local Numbers
Yes
Vanity Numbers
No
BYOD Option
No
Available Features (some features cost extra, as per provider rates)
Advanced Call Forwarding
Yes
Anonymous Call Rejection
No
Auto Attendant
Yes
Busy Lamp Field
Yes
Call Queuing
Yes
Set of 6 call queues for $14.99/mo + $9.99 activation, free mailbox for each queue
Call Me Now
No
Call Notifications
No
Call Parking
Yes
Call Recording
Yes
Call Return
Yes
Call Waiting
Yes
Caller ID
Yes
Conference Calls
Yes
Dial-by-name Directory
Yes
Directed Call Pickup
Yes
BLF Call Pickup
Do Not Disturb
Yes
E911
Yes
Find Me/Follow Me
Yes
Group Paging
Yes
Free intercom on all phones and free group paging in Polycom phones
Hoteling Guest
No
Hunt Group
Yes
IVR
Yes
Line Mirroring
No
Mobile/Deskphone Sync
No
On-Hold Music
Yes
Privacy Options
No
Push To Talk
Yes
Selective Call Acceptance
No
Selective Call Rejection
No
Shared Call Appearance
No
Simultaneous Ring
Yes
Switchboard Software for Live Receptionist
Yes
$19.99 per month per installation/$9.99 one-time activation
Three-way Calling
Yes
Unlimited Extensions
Yes
Voicemail Transcriptions
No
Virtual Extensions
Yes
Virtual Numbers
Yes
$4.99/mo
Integrations
ACT!
Yes
Filemaker
No
Outlook
Yes
NetSuite
Yes
SalesForce
Yes
SugarCRM
Yes
Support
Hours
Mon - Fri 8am-5pm
Telephone Support
Yes
Email Support
Yes
Instant Chat
Yes
24/7 Call-in Support
No
FAQs Section
Yes
Video Tutorials
No
E-Guides
Yes
Online Ticket Submissions
No