8x8 Inc.

4.3
4.3/5
Headquarters:San Jose, CA
Founded In:1987
Website:www.8x8.com
$19.99
Number of Reviews:
Would recommend:
88% of Users
Quality
4.458335
Installation
4.375
Support
4.083335
Reliability
4.375
Features
4.333335
Price
4.25
OVERALL SCORE
4.3
4.3
Christie

My experience with 8x8...

My experience with 8x8 was actually fabulous. There will always be hiccups with any new installation. 8x8 was there for us all the way. From my amazing Sales Rep, Faith Greene, to the wonderful tech support by Reynaldo Pakeo I am not only satisfied but elated with our system and the amazing company 8x8 that sold it to us.

Quality
5
Installation
5
Support
5
Reliability
5
Features
4
Price
5
Overall Score:4.9 Out of 5
Richard

Best kept secret in...

Best kept secret in phone system providers. Read about them in the Wall Street Journal, got a demo, purchased the system. Replaced a traditional switch, saving about $1800/mo.

Pros:Great provider
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
April

My rep Shawna...

My rep Shawna Marino is top notch and is always happy and helpful. I am going to do an email blast promoting her and her account management capabilities.

Pros:flexibility
Cons:connection
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
Michael

The features of this...

The features of this service is very good. The rep also knew her stuff. I'm looking forward to years of reliable VoIP service. And my phone looks totally cool. In fact, if my phone was a person, I would totally want to go out with it. It's THAT good looking. The rep was pretty good too. She had a unique musical candy fruit-like name. Her name sounded something like "Tangerine" or "Tambourine" or "Tangy". Something like that. It was cute and I like tangy fruits and candy...especially those sour powder candy. She made it easy for me to make my purchase. I was also pleased that the agent was from the US. I want us to continue to have jobs in the US for our country's sake and for our economy. Looks like 8x8 has everything I need for a VoIP solution.

Quality
4
Installation
4
Support
4
Reliability
4
Features
5
Price
4
Overall Score:4.3 Out of 5
Blanche

Our first experience with...

Our first experience with a VOIP service and so far everything has been great. We did a lot of research before deciding to go with 8x8 and have no regrets. Their prices are competitive. We have 11 lines and use the Polycom phones. We have had no problems with slow internet or dropped calls. Sales staff and support staff have been very helpful. Setup was a breeze and online management is user-friendly. Also appreciate all the online documentation and user guides.

Pros:Painless installation; excellent support in setting up and helping afterwards; have had no problems with reliability.
Cons:None.
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
Thomas

Great Support...

Switched to 8x8 after being for many years with Cox. What I like the most is the support, which is available over phone, chat and e-mail. Before we had to submit ticket and wait days for a response. Now everything is a click or a call away, and all the reps are based in the US. Still getting to know the features.

Pros:Great Support!
Quality
5
Installation
5
Support
5
Reliability
5
Features
4
Price
4
Overall Score:4.7 Out of 5
David

Great support and service...

8x8 is a company that actually cares about keeping their customers happy, and will go that extra mile. I have been with them since 2004. Their name has changed since then, but product and customer oriented focus has not. Highly recommended.

Pros:Great tech support and service
Cons:None
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
Larry

Setting up and signing...

Setting up and signing up was pretty easy. Started using their Virtual PBX the very same day. Learned how to send faxes via email and is quite affordable.

Pros:Reliable, Price
Quality
5
Installation
4
Support
4
Reliability
4
Features
4
Price
5
Overall Score:4.4 Out of 5
John

Great experience

Great experience! This is a great service! I would recommend it to anyone! They're the best!

Pros:Everything; no negatives from what I've experienced
Cons:Nothing
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
Michael

The support that...

The support that i have gotten over the years with this company is of the utmost best. The flow of great service, the quality of the support team, and not to exclude your billing department who has been there for me in every way, even at my darkest times of paying my bills on time, they were there in the trenches with me to see me come through. Reminds me so much of some of my buddies back in South East Asia during the Vietnam war. They are there to help me. Thank you guys so much for keeping my lines open to get some business on my end.

Pros:Nothing But The Best.
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
4
Overall Score:4.9 Out of 5

Pages

8x8, Inc., (Nasdaq: EGHT), offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8x8 Virtual Office small business phone solution, hosted by a PBX (Private Branch Exchange). Business services of 8x8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8x8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte's Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

Most Popular Plan: 8x8 Virtual Office – Unlimited Extension
The most popular plan from 8x8 is their Virtual Office – Unlimited Extension. Unlimited Extension provides for unlimited calling to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the UK. Find a better rate? 8x8 will match any competitor quote, and also offer volume discounts for multiple users.

Unlimited Extension Plan comes with the following features: Hosted PBX, Auto Attendant, Extension Dialing, On-Hold Music, Ring Groups, Directory Assistance Listing, Online Billing, Online Admin Portal, Local Number Porting (LNP)

Included with each extension: Unlimited calling, Direct Phone Number, Personalized Voicemail, Voicemail to Email, Conference Bridge, Caller ID, Call Waiting, Caller ID Block, Call Transfers, Call Park, 3-Way Calling, Online Dashboard, Advanced Call Forwarding, Group Intercom Paging, DND, Stutter Tone Notification, Local Time Display, Phone-Based Management, iOS & Android App Integration, Click2Call

CRM/Contact Integration: Salesforce, ACT!, Netsuite, SugarCRM, eAgent, Outlook

Faxing Options: Unlimited Fax, Metered Fax

Inbound Numbers: Virtual Numbers, International Virtual Numbers, Toll-Free Virtual Numbers

Exclusive Options:
8x8 Virtual Office Mobile: Available for the iOS and Android, 8x8 Virtual Office Mobile is a mobile PBX software platform. The most recent build in Virtual Office Mobile 4.0 is optimized for Wi-Fi, 3G, 4G, and LTE. It leverages some of the most advanced audio codecs to offer better compression algorithms, making use seamless despite less desirable connections. By connecting to a user’s extension, the platform allows calls to be recorded on the fly, voicemail to be checked, and most recently, video chats through a camera equipped device. Through the offering, users may also monitor the status of co-workers, virtually or otherwise, while managing incoming faxes, parked calls voicemails, and much more.

8x8 Awards:
- 2012 Magic Quadrant Market Leader for Unified Communications as a Service (UCaaS)
-
2012 Leading Lights Public Company of the Year
-
2012 North American Frost & Sullivan Award for Market Share Leadership

Provider Info
Year Founded
1987
Headquarters Location
San Jose, CA
Service Location
USA & Canada
Service Type Availability
Business Phone Service, Hosted PBX, Call Center, Unified Communications
Popular Service Plan
Virtual Office Unlimited
Money Back Guarantee
30-Days
Services & Pricing
Monthly Cost of Cheapest Service
$19.99/mo
Amount of Lines Per Price Tier

Varies, See site for more details

Month to Month Option
No
Metered Plans
Available
Customizable Plans
Yes
Activation Fee
Free
Setup Fee
Free
Number Porting Fee
Free
Mobile App
Yes
Own Softphone
Yes
Works with 3rd party Softphones
No
Fax Options
Yes
Fax Pricing

Paperless Fax Only - $20/mo for bundle

Toll Free Numbers
Yes
$25.99/mo (1500 Mins Included, Add'l $0.03/min)
Local Numbers
Yes
BYOD Option
No
Available Features (some features cost extra, as per provider rates)
Advanced Call Forwarding
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Busy Lamp Field
Yes
Business SMS
No
Call Queuing
Yes
Set of 6 call queues for $14.99/mo + $9.99 activation
Call Me Now
No
Call Notifications
Yes
Call Parking
Yes
Call Recording
Yes
Call Return
Yes
Call Waiting
Yes
Caller ID
Yes
Conference Calls
Yes
Desktop Integration Client
No
Dial-by-name Directory
Yes
Do Not Disturb
Yes
E911
Yes
Find Me/Follow Me
Yes
Group Paging
Yes
Hunt Group
Yes
IVR
Yes
Mobile/Deskphone Sync
Yes
On-Hold Music
Yes
Privacy Options
No
Push To Talk
Yes
Selective Call Acceptance
No
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
Yes
Switchboard Software for Live Receptionist
Yes
$19.99/mo/user - $9.99 activation fee
Three-way Calling
Yes
Unlimited Extensions
Yes
Video Conferencing
No
Virtual Extensions
Yes
$4.99/mo/ext
Voicemail Transcriptions
No
Integrations
Outlook
Yes
NetSuite
Yes
SalesForce
Yes
SugarCRM
Yes
Box
No
Dropbox
No
Google Drive
No
Support
Hours
Mon - Fri 8am-5pm PST
Telephone Support
Yes
Email Support
Yes
Instant Chat
Yes
24/7 Call-in Support
No
FAQs Section
Yes
Video Tutorials
Yes
E-Guides
Yes
Online Ticket Submissions
No