4.3

8x8 Inc.

San Jose, CA
Service Location: USA & Canada
  • 1987Year Founded
  • 83%Recommend
  • 36User Reviews
Request a Demo
Request a Quote
Write Review
Quality
Installation
Support
Reliability
Features
Price
Overall
4.3
  • Customer Reviews
  • Provider Overview
  • Available Services
Customer Reviews
Sort ByDateRating
Order ByAscDesc

After being with 2 other...

After being with 2 other VoIP carriers, 8x8 has restored my confidence in cutting landlines. Previous providers boasted more features at a better price, but 8x8 came to the rescue when our previous company suddenly went out of business. Extremely knowledge customer service, helped us simply the overwhelming installation process.

After being with 2 other VoIP carriers, 8x8 has restored my confidence in cutting landlines. Previous providers boasted more features at a better price, but 8x8 came to the rescue when our previous company suddenly went out of business. Extremely knowledge customer service, helped us simply the overwhelming installation process.

Quality
Installation
Support
Reliability
Features
Price
Overall
4.3

Calls drop all the time...

We have been using 8x8 for over 7 years and it worked fine until May 2014 when they had an "update". From then on, it has been a nightmare: conversations were being cut off, garbled.. not professional with our clients. We called customer service many times, and they told us our phones were too old so we had to buy new ones. We were hesitant and gave in. When we received our new phones, problems didn't stop. When we called customer service again, they said it was because of problems with our modem settings. We're all in different states, so it wasn't possible to all be having the same issues. Every time we called we were giving a different excuse as to why it wasn't working, and it was always our fault. Their last excuse is that their system isn't compatible with combos modems/routers... which is what is provided by internet companies now. If you're a VOIP company and you can't be working with current internet equipment, then you'll get many complaints. I actually came on this website to read reviews about other companies and thought I'd leave feedback about our experience to help people hesitating!

We have been using 8x8 for over 7 years and it worked fine until May 2014 when they had an "update". From then on, it has been a nightmare: conversations were being cut off, garbled.. not professional with our clients. We called customer service many times, and they told us our phones were too old so we had to buy new ones. We were hesitant and gave in. When we received our new phones, problems didn't stop. When we called customer service again, they said it was because of problems with our modem settings. We're all in different states, so it wasn't possible to all be having the same issues. Every time we called we were giving a different excuse as to why it wasn't working, and it was always our fault. Their last excuse is that their system isn't compatible with combos modems/routers... which is what is provided by internet companies now. If you're a VOIP company and you can't be working with current internet equipment, then you'll get many complaints. I actually came on this website to read reviews about other companies and thought I'd leave feedback about our experience to help people hesitating!

Pros: Easy install
Cons: Calls drop all the time
Quality
Installation
Support
Reliability
Features
Price
Overall
2.6

Very prompt on getting back to us when...

Shawna M. is an excellent account rep. She is very prompt on getting back to us when we need account support. Because of her I can recommend 8x8.

Shawna M. is an excellent account rep. She is very prompt on getting back to us when we need account support. Because of her I can recommend 8x8.

Pros: Great Account Rep
Quality
Installation
Support
Reliability
Features
Price
Overall
4.9

Reliable and secure service, clunky video conferencing...

8x8 has provided great, reliable and secure service to my business for years. They have almost all of the features I want for my business, and a truly helpful tech support team to help me deploy those features. I feel confident with my business telecommunications needs in 8x8's hands.

8x8 has provided great, reliable and secure service to my business for years. They have almost all of the features I want for my business, and a truly helpful tech support team to help me deploy those features. I feel confident with my business telecommunications needs in 8x8's hands.

Pros: outstanding customer support, 100% uptime, ease of use
Cons: videoconference feature is clunky
Quality
Installation
Support
Reliability
Features
Price
Overall
4.1

When it works, it's good...

It is scary to change phone providers/systems, but the 8x8 sales rep made me feel comfortable with the process. We initially had problems with voice quality. This was blamed on the Comcast Modem/router not working with the 8x8 required pre-programmed router. It was recommended that I get my own modem and have Comcast "bridge the modem". After multiple calls and reprogramming of the router, this worked OK for awhile, then it didn't, so we tweaked the router some more.
I never wanted to be an IT guy, and it is very stressful to have to learn while your customer calls are being dropped.
Things were OK for a few months again, and then Comcast calls to say that I am responsible for a NTP breach; a server on my network is attacking another network! I Googled the problem and called 8x8. After being on hold for quite awhile somebody was able to help. For the last month we have had to reboot our router almost every day. Today I rebooted 5 times before calling 8x8. I was on the phone for over an hour before I was emailed the User's Guide and instructions on how to fix it myself. I called Comcast to get my static IP, which they could not provide, because I have my own modem; an 8x8 requirement. Vicious circle. Today I received excellent service from Justin. We used Join Me to have him reprogram the router after a complete reset. I hope it works!

It is scary to change phone providers/systems, but the 8x8 sales rep made me feel comfortable with the process. We initially had problems with voice quality. This was blamed on the Comcast Modem/router not working with the 8x8 required pre-programmed router. It was recommended that I get my own modem and have Comcast "bridge the modem". After multiple calls and reprogramming of the router, this worked OK for awhile, then it didn't, so we tweaked the router some more.
I never wanted to be an IT guy, and it is very stressful to have to learn while your customer calls are being dropped.
Things were OK for a few months again, and then Comcast calls to say that I am responsible for a NTP breach; a server on my network is attacking another network! I Googled the problem and called 8x8. After being on hold for quite awhile somebody was able to help. For the last month we have had to reboot our router almost every day. Today I rebooted 5 times before calling 8x8. I was on the phone for over an hour before I was emailed the User's Guide and instructions on how to fix it myself. I called Comcast to get my static IP, which they could not provide, because I have my own modem; an 8x8 requirement. Vicious circle. Today I received excellent service from Justin. We used Join Me to have him reprogram the router after a complete reset. I hope it works!

Pros: When it works, it's good. The cellphone app is a savior.
Cons: lack of compatability with Comcast
Quality
Installation
Support
Reliability
Features
Price
Overall
2.7

The monthly phone bill from my previous...

The monthly phone bill from my previous provider ran around $140.00 a month with no long distance. 8x8 saves me over $50 a month. Easy to set up as well. We regularly call Europe and Canada and have had no trouble with those calls, and rates are low too.

The monthly phone bill from my previous provider ran around $140.00 a month with no long distance. 8x8 saves me over $50 a month. Easy to set up as well. We regularly call Europe and Canada and have had no trouble with those calls, and rates are low too.

Quality
Installation
Support
Reliability
Features
Price
Overall
5.0

We've been with 8x8 for about...

We've been with 8x8 for about a year. We were very ambivalent about what we "needed" hearing from multiple other companies that we needed special routers, booster and other hardware.

Our 8x8 rep said that was all overkill, reminded me that we had 30 days to cancel if we had any problems and promised to follow up to make sure all was OK.

It was as easy as he claimed and has been entirely reliable. The couple of calls to tech support to help us get set up and help me make modifications have all been smooth and quick.

A great choice for a telecom partner.

We've been with 8x8 for about a year. We were very ambivalent about what we "needed" hearing from multiple other companies that we needed special routers, booster and other hardware.

Our 8x8 rep said that was all overkill, reminded me that we had 30 days to cancel if we had any problems and promised to follow up to make sure all was OK.

It was as easy as he claimed and has been entirely reliable. The couple of calls to tech support to help us get set up and help me make modifications have all been smooth and quick.

A great choice for a telecom partner.

Pros: Easy, reliable and 8x8 didn't try to upsell!
Quality
Installation
Support
Reliability
Features
Price
Overall
5.0

Our account rep is always...

We have worked with 8x8 for the last 9 months and had great reliability. There haven't been any phone or calling issues. Our account rep Shawna M. is always very prompt and takes care of all our business needs cheerfully, she is a pleasure to deal with.

We have worked with 8x8 for the last 9 months and had great reliability. There haven't been any phone or calling issues. Our account rep Shawna M. is always very prompt and takes care of all our business needs cheerfully, she is a pleasure to deal with.

Pros: Great phone system!
Quality
Installation
Support
Reliability
Features
Price
Overall
4.9

As the facility manager...

As the facility manager for a mid-sized corporation, I've been dealing with 8x8 for many years. The experience has been excellent. Their tech support has been very helpful in helping to resolve the rare problems. If not for 8x8's scalability our rapid growth might have been a problem (we've grown from 5-phones to 47-phones in three years), 8x8 has been with us all along and helped us to keep up with the changes!

As the facility manager for a mid-sized corporation, I've been dealing with 8x8 for many years. The experience has been excellent. Their tech support has been very helpful in helping to resolve the rare problems. If not for 8x8's scalability our rapid growth might have been a problem (we've grown from 5-phones to 47-phones in three years), 8x8 has been with us all along and helped us to keep up with the changes!

Pros: Easy to work with. Great sales and technical support.
Cons: None
Quality
Installation
Support
Reliability
Features
Price
Overall
4.9

8x8 is a breath of fresh air after using...

8x8 is a breath of fresh air after using Nextiva. The service is extremely reliable - we've been using them for over a year and haven't had one connection issue. We've run into a few installation and configuration problems which the support team has been able to assist with. Only major complaint is that the administrative tools aren't always intuitive and require ramp up time to figure out. Overall, very happy with the service!

8x8 is a breath of fresh air after using Nextiva. The service is extremely reliable - we've been using them for over a year and haven't had one connection issue. We've run into a few installation and configuration problems which the support team has been able to assist with. Only major complaint is that the administrative tools aren't always intuitive and require ramp up time to figure out. Overall, very happy with the service!

Pros: Reliable! Call quality.
Cons: Customer tools need some improvements
Quality
Installation
Support
Reliability
Features
Price
Overall
4.4
Load More
Provider Overview

8x8, Inc., (Nasdaq: EGHT), offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8x8 Virtual Office small business phone solution, hosted by a PBX (Private Branch Exchange). Business services of 8x8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8x8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte's Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

Most Popular Plan: 8x8 Virtual Office – Unlimited Extension
The most popular plan from 8x8 is their Virtual Office – Unlimited Extension. Unlimited Extension provides for unlimited calling to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the UK. Find a better rate? 8x8 will match any competitor quote, and also offer volume discounts for multiple users.

Unlimited Extension Plan comes with the following features: Hosted PBX, Auto Attendant, Extension Dialing, On-Hold Music, Ring Groups, Directory Assistance Listing, Online Billing, Online Admin Portal, Local Number Porting (LNP)

Included with each extension: Unlimited calling, Direct Phone Number, Personalized Voicemail, Voicemail to Email, Conference Bridge, Caller ID, Call Waiting, Caller ID Block, Call Transfers, Call Park, 3-Way Calling, Online Dashboard, Advanced Call Forwarding, Group Intercom Paging, DND, Stutter Tone Notification, Local Time Display, Phone-Based Management, iOS & Android App Integration, Click2Call

CRM/Contact Integration: Salesforce, ACT!, Netsuite, SugarCRM, eAgent, Outlook

Faxing Options: Unlimited Fax, Metered Fax

Inbound Numbers: Virtual Numbers, International Virtual Numbers, Toll-Free Virtual Numbers

Exclusive Options:
8x8 Virtual Office Mobile: Available for the iOS and Android, 8x8 Virtual Office Mobile is a mobile PBX software platform. The most recent build in Virtual Office Mobile 4.0 is optimized for Wi-Fi, 3G, 4G, and LTE. It leverages some of the most advanced audio codecs to offer better compression algorithms, making use seamless despite less desirable connections. By connecting to a user’s extension, the platform allows calls to be recorded on the fly, voicemail to be checked, and most recently, video chats through a camera equipped device. Through the offering, users may also monitor the status of co-workers, virtually or otherwise, while managing incoming faxes, parked calls voicemails, and much more.

8x8 Awards:
- 2012 Magic Quadrant Market Leader for Unified Communications as a Service (UCaaS)
-
2012 Leading Lights Public Company of the Year
-
2012 North American Frost & Sullivan Award for Market Share Leadership

Available Services
Provider Info
Year Founded
1987
Headquarters Location
San Jose, CA
Service Location
USA & Canada
Service Type Availability
Business Phone Service, Hosted PBX, Call Center, Unified Communications
Popular Service Plan
Virtual Office Unlimited
Money Back Guarantee
30-Days
Services & Pricing
Monthly Cost of Cheapest Service
$19.99
Amount of Lines Per Price Tier

Varies, See site for more details

Month to Month Option
Metered Plans
Available
Customizable Plans
Activation Fee
Free
Setup Fee
Free
Number Porting Fee
Free
Mobile App
Own Softphone
Works with 3rd party Softphones
Fax Options
Fax Pricing

Paperless Fax Only - $20/mo for bundle

Toll Free Numbers
$25.99/mo (1500 Mins Included, Add'l $0.03/min)
Local Numbers
BYOD Option
Available Features
Advanced Call Forwarding
Anonymous Call Rejection
Auto Attendant
Busy Lamp Field
Business SMS
Call Queuing
Set of 6 call queues for $14.99/mo + $9.99 activation
Call Me Now
Call Notifications
Call Parking
Call Recording
Call Return
Call Waiting
Caller ID
Conference Calls
Desktop Integration Client
Dial-by-name Directory
Do Not Disturb
E911
Find Me/Follow Me
Group Paging
Hunt Group
IVR
Mobile/Deskphone Sync
On-Hold Music
Privacy Options
Push To Talk
Selective Call Acceptance
Selective Call Rejection
Shared Call Appearance
Simultaneous Ring
Switchboard Software for Live Receptionist
$19.99/mo/user - $9.99 activation fee
Three-way Calling
Unlimited Extensions
Video Conferencing
Virtual Extensions
$4.99/mo/ext
Voicemail Transcriptions
Integrations
Outlook
NetSuite
SalesForce
SugarCRM
Box
Dropbox
Google Drive
Support
Hours
Mon - Fri 8am-5pm PST
Telephone Support
Email Support
Instant Chat
24/7 Call-in Support
FAQs Section
Video Tutorials
E-Guides
Online Ticket Submissions