8x8 Inc.

4.3
4.3/5
Headquarters:San Jose, CA
Founded In:1987
Website:www.8x8.com
$19.99
Number of Reviews:
Would recommend:
86% of Users
Quality
4.42857
Installation
4.392855
Support
4.07143
Reliability
4.392855
Features
4.32143
Price
4.17857
OVERALL SCORE
4.3
4.3
avatar
Erik

Our account rep is always...

We have worked with 8x8 for the last 9 months and had great reliability. There haven't been any phone or calling issues. Our account rep Shawna M. is always very prompt and takes care of all our business needs cheerfully, she is a pleasure to deal with.

Pros:Great phone system!
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
4
Overall Score:4.9 Out of 5
avatar
Dan

As the facility manager...

As the facility manager for a mid-sized corporation, I've been dealing with 8x8 for many years. The experience has been excellent. Their tech support has been very helpful in helping to resolve the rare problems. If not for 8x8's scalability our rapid growth might have been a problem (we've grown from 5-phones to 47-phones in three years), 8x8 has been with us all along and helped us to keep up with the changes!

Pros:Easy to work with. Great sales and technical support.
Cons:None
Quality
5
Installation
5
Support
5
Reliability
4
Features
5
Price
5
Overall Score:4.9 Out of 5
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AJ

Service is reliable...

Service is reliable. They increase their rates on regular basis, horrible customer service. Waiting time up to 5 min on average.

Quality
2
Installation
3
Support
1
Reliability
4
Features
2
Price
1
Overall Score:1.9 Out of 5
avatar
Christie

My experience with 8x8...

My experience with 8x8 was actually fabulous. There will always be hiccups with any new installation. 8x8 was there for us all the way. From my amazing Sales Rep, Faith Greene, to the wonderful tech support by Reynaldo Pakeo I am not only satisfied but elated with our system and the amazing company 8x8 that sold it to us.

Quality
5
Installation
5
Support
5
Reliability
5
Features
4
Price
5
Overall Score:4.9 Out of 5
avatar
Richard

Best kept secret in...

Best kept secret in phone system providers. Read about them in the Wall Street Journal, got a demo, purchased the system. Replaced a traditional switch, saving about $1800/mo.

Pros:Great provider
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
avatar
Faith

Who knew hosted phone...

Who knew hosted phone systems could be so cool and versatile?! I have used this incredible service every day for the last 6 years and I would recommend it to anyone who:
A) Desires crystal clear call quality
B) Owns their own business
C) Has multiple offices
D) Moves a lot
E) Travels a lot
F) Is frugal/ fiscally responsible
G) Likes being or would like to be one step ahead of the game when it comes to technology
H) Has a growing business
I) Wants to be able to call clients from their smart phone but make it look like they were calling from their office and/ or quickly dial associates using their 3 or 4 digit extension number
J) Would like to take an office call on their personal smart phone as if they were in the office and be able to record the call, transfer the call, park the call, and/ or put the call on hold and the caller would hear music or advertising
K) Use their laptop or PC as an office phone to make and receive calls, check voice mails, chat, video chat, send and receive faxes, create Virtual Meetings, click to dial, set up advanced call forwarding rules, etc.
L) Would enjoy personalizing their callers' experience
M) Is replacing their current phone system
N) Prefers doing business with other businesses who are fiscally stable, reliable, secure and US based
O) Doesn't want to have to be an I.T. expert to use or maintain their phone system.

These are just a few of the many reasons one would choose 8x8 Virtual Office. At a bank, the tellers are trained to tell the difference between an authentic dollar and a counterfeit by studying the real dollar. I have been "studying the real dollar" of hosted phone systems (we have 94 US Patents on the VoIP technology) for the last 6 years as I work in the sales department here at 8x8 (full disclosure) as an Account Manager.

Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
avatar
April

My rep Shawna...

My rep Shawna Marino is top notch and is always happy and helpful. I am going to do an email blast promoting her and her account management capabilities.

Pros:flexibility
Cons:connection
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
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Michael

The features of this...

The features of this service is very good. The rep also knew her stuff. I'm looking forward to years of reliable VoIP service. And my phone looks totally cool. In fact, if my phone was a person, I would totally want to go out with it. It's THAT good looking. The rep was pretty good too. She had a unique musical candy fruit-like name. Her name sounded something like "Tangerine" or "Tambourine" or "Tangy". Something like that. It was cute and I like tangy fruits and candy...especially those sour powder candy. She made it easy for me to make my purchase. I was also pleased that the agent was from the US. I want us to continue to have jobs in the US for our country's sake and for our economy. Looks like 8x8 has everything I need for a VoIP solution.

Quality
4
Installation
4
Support
4
Reliability
4
Features
5
Price
4
Overall Score:4.3 Out of 5
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Blanche

Our first experience with...

Our first experience with a VOIP service and so far everything has been great. We did a lot of research before deciding to go with 8x8 and have no regrets. Their prices are competitive. We have 11 lines and use the Polycom phones. We have had no problems with slow internet or dropped calls. Sales staff and support staff have been very helpful. Setup was a breeze and online management is user-friendly. Also appreciate all the online documentation and user guides.

Pros:Painless installation; excellent support in setting up and helping afterwards; have had no problems with reliability.
Cons:None.
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
avatar
Thomas

Great Support...

Switched to 8x8 after being for many years with Cox. What I like the most is the support, which is available over phone, chat and e-mail. Before we had to submit ticket and wait days for a response. Now everything is a click or a call away, and all the reps are based in the US. Still getting to know the features.

Pros:Great Support!
Quality
5
Installation
5
Support
5
Reliability
5
Features
4
Price
4
Overall Score:4.7 Out of 5

Pages

8x8, Inc., (Nasdaq: EGHT), offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8x8 Virtual Office small business phone solution, hosted by a PBX (Private Branch Exchange). Business services of 8x8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8x8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte's Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

Most Popular Plan: 8x8 Virtual Office – Unlimited Extension
The most popular plan from 8x8 is their Virtual Office – Unlimited Extension. Unlimited Extension provides for unlimited calling to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the UK. Find a better rate? 8x8 will match any competitor quote, and also offer volume discounts for multiple users.

Unlimited Extension Plan comes with the following features: Hosted PBX, Auto Attendant, Extension Dialing, On-Hold Music, Ring Groups, Directory Assistance Listing, Online Billing, Online Admin Portal, Local Number Porting (LNP)

Included with each extension: Unlimited calling, Direct Phone Number, Personalized Voicemail, Voicemail to Email, Conference Bridge, Caller ID, Call Waiting, Caller ID Block, Call Transfers, Call Park, 3-Way Calling, Online Dashboard, Advanced Call Forwarding, Group Intercom Paging, DND, Stutter Tone Notification, Local Time Display, Phone-Based Management, iOS & Android App Integration, Click2Call

CRM/Contact Integration: Salesforce, ACT!, Netsuite, SugarCRM, eAgent, Outlook

Faxing Options: Unlimited Fax, Metered Fax

Inbound Numbers: Virtual Numbers, International Virtual Numbers, Toll-Free Virtual Numbers

Exclusive Options:
8x8 Virtual Office Mobile: Available for the iOS and Android, 8x8 Virtual Office Mobile is a mobile PBX software platform. The most recent build in Virtual Office Mobile 4.0 is optimized for Wi-Fi, 3G, 4G, and LTE. It leverages some of the most advanced audio codecs to offer better compression algorithms, making use seamless despite less desirable connections. By connecting to a user’s extension, the platform allows calls to be recorded on the fly, voicemail to be checked, and most recently, video chats through a camera equipped device. Through the offering, users may also monitor the status of co-workers, virtually or otherwise, while managing incoming faxes, parked calls voicemails, and much more.

8x8 Awards:
- 2012 Magic Quadrant Market Leader for Unified Communications as a Service (UCaaS)
-
2012 Leading Lights Public Company of the Year
-
2012 North American Frost & Sullivan Award for Market Share Leadership

Provider Info
Year Founded
1987
Headquarters Location
San Jose, CA
Service Location
USA & Canada
Service Type Availability
Business Phone Service, Hosted PBX, Call Center, Unified Communications
Popular Service Plan
Virtual Office Unlimited
Money Back Guarantee
30-Days
Services & Pricing
Monthly Cost of Cheapest Service
$19.99/mo
Amount of Lines Per Price Tier

Varies, See site for more details

Month to Month Option
No
Metered Plans
Available
Customizable Plans
Yes
Activation Fee
Free
Setup Fee
Free
Number Porting Fee
Free
Mobile App
Yes
Own Softphone
Yes
Works with 3rd party Softphones
No
Fax Options
Yes
Fax Pricing

Paperless Fax Only - $20/mo for bundle

Toll Free Numbers
Yes
$25.99/mo (1500 Mins Included, Add'l $0.03/min)
Local Numbers
Yes
BYOD Option
No
Available Features (some features cost extra, as per provider rates)
Advanced Call Forwarding
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Busy Lamp Field
Yes
Business SMS
No
Call Queuing
Yes
Set of 6 call queues for $14.99/mo + $9.99 activation
Call Me Now
No
Call Notifications
Yes
Call Parking
Yes
Call Recording
Yes
Call Return
Yes
Call Waiting
Yes
Caller ID
Yes
Conference Calls
Yes
Desktop Integration Client
No
Dial-by-name Directory
Yes
Do Not Disturb
Yes
E911
Yes
Find Me/Follow Me
Yes
Group Paging
Yes
Hunt Group
Yes
IVR
Yes
Mobile/Deskphone Sync
Yes
On-Hold Music
Yes
Privacy Options
No
Push To Talk
Yes
Selective Call Acceptance
No
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
Yes
Switchboard Software for Live Receptionist
Yes
$19.99/mo/user - $9.99 activation fee
Three-way Calling
Yes
Unlimited Extensions
Yes
Video Conferencing
No
Virtual Extensions
Yes
$4.99/mo/ext
Voicemail Transcriptions
No
Integrations
Outlook
Yes
NetSuite
Yes
SalesForce
Yes
SugarCRM
Yes
Box
No
Dropbox
No
Google Drive
No
Support
Hours
Mon - Fri 8am-5pm PST
Telephone Support
Yes
Email Support
Yes
Instant Chat
Yes
24/7 Call-in Support
No
FAQs Section
Yes
Video Tutorials
Yes
E-Guides
Yes
Online Ticket Submissions
No