8x8 Inc.

4.3
4.3/5
Headquarters:San Jose, CA
Founded In:1987
Website:www.8x8.com
$19.99
Number of Reviews:
Would recommend:
85% of Users
Quality
4.441175
Installation
4.411765
Support
4.14706
Reliability
4.382355
Features
4.264705
Price
4.235295
OVERALL SCORE
4.3
4.3
avatar
Erik

Very prompt on getting back to us when...

Shawna M. is an excellent account rep. She is very prompt on getting back to us when we need account support. Because of her I can recommend 8x8.

Pros:Great Account Rep
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
4
Overall Score:4.9 Out of 5
avatar
Edward

Reliable and secure service, clunky video conferencing...

8x8 has provided great, reliable and secure service to my business for years. They have almost all of the features I want for my business, and a truly helpful tech support team to help me deploy those features. I feel confident with my business telecommunications needs in 8x8's hands.

Pros:outstanding customer support, 100% uptime, ease of use
Cons:videoconference feature is clunky
Quality
4
Installation
5
Support
5
Reliability
4
Features
2
Price
4
Overall Score:4.1 Out of 5
avatar
Jack

When it works, it's good...

It is scary to change phone providers/systems, but the 8x8 sales rep made me feel comfortable with the process. We initially had problems with voice quality. This was blamed on the Comcast Modem/router not working with the 8x8 required pre-programmed router. It was recommended that I get my own modem and have Comcast "bridge the modem". After multiple calls and reprogramming of the router, this worked OK for awhile, then it didn't, so we tweaked the router some more.
I never wanted to be an IT guy, and it is very stressful to have to learn while your customer calls are being dropped.
Things were OK for a few months again, and then Comcast calls to say that I am responsible for a NTP breach; a server on my network is attacking another network! I Googled the problem and called 8x8. After being on hold for quite awhile somebody was able to help. For the last month we have had to reboot our router almost every day. Today I rebooted 5 times before calling 8x8. I was on the phone for over an hour before I was emailed the User's Guide and instructions on how to fix it myself. I called Comcast to get my static IP, which they could not provide, because I have my own modem; an 8x8 requirement. Vicious circle. Today I received excellent service from Justin. We used Join Me to have him reprogram the router after a complete reset. I hope it works!

Pros:When it works, it's good. The cellphone app is a savior.
Cons:lack of compatability with Comcast
Quality
3
Installation
3
Support
3
Reliability
2
Features
4
Price
4
Overall Score:2.7 Out of 5
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Stephen

The monthly phone bill from my previous...

The monthly phone bill from my previous provider ran around $140.00 a month with no long distance. 8x8 saves me over $50 a month. Easy to set up as well. We regularly call Europe and Canada and have had no trouble with those calls, and rates are low too.

Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
avatar
Nate

We've been with 8x8 for about...

We've been with 8x8 for about a year. We were very ambivalent about what we "needed" hearing from multiple other companies that we needed special routers, booster and other hardware.

Our 8x8 rep said that was all overkill, reminded me that we had 30 days to cancel if we had any problems and promised to follow up to make sure all was OK.

It was as easy as he claimed and has been entirely reliable. The couple of calls to tech support to help us get set up and help me make modifications have all been smooth and quick.

A great choice for a telecom partner.

Pros:Easy, reliable and 8x8 didn't try to upsell!
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
avatar
Erik

Our account rep is always...

We have worked with 8x8 for the last 9 months and had great reliability. There haven't been any phone or calling issues. Our account rep Shawna M. is always very prompt and takes care of all our business needs cheerfully, she is a pleasure to deal with.

Pros:Great phone system!
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
4
Overall Score:4.9 Out of 5
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Dan

As the facility manager...

As the facility manager for a mid-sized corporation, I've been dealing with 8x8 for many years. The experience has been excellent. Their tech support has been very helpful in helping to resolve the rare problems. If not for 8x8's scalability our rapid growth might have been a problem (we've grown from 5-phones to 47-phones in three years), 8x8 has been with us all along and helped us to keep up with the changes!

Pros:Easy to work with. Great sales and technical support.
Cons:None
Quality
5
Installation
5
Support
5
Reliability
4
Features
5
Price
5
Overall Score:4.9 Out of 5
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Leigh

8x8 is a breath of fresh air after using...

8x8 is a breath of fresh air after using Nextiva. The service is extremely reliable - we've been using them for over a year and haven't had one connection issue. We've run into a few installation and configuration problems which the support team has been able to assist with. Only major complaint is that the administrative tools aren't always intuitive and require ramp up time to figure out. Overall, very happy with the service!

Pros:Reliable! Call quality.
Cons:Customer tools need some improvements
Quality
5
Installation
4
Support
4
Reliability
5
Features
3
Price
5
Overall Score:4.4 Out of 5
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AJ

Service is reliable...

Service is reliable. They increase their rates on regular basis, horrible customer service. Waiting time up to 5 min on average.

Quality
2
Installation
3
Support
1
Reliability
4
Features
2
Price
1
Overall Score:1.9 Out of 5
avatar
Christie

My experience with 8x8...

My experience with 8x8 was actually fabulous. There will always be hiccups with any new installation. 8x8 was there for us all the way. From my amazing Sales Rep, Faith Greene, to the wonderful tech support by Reynaldo Pakeo I am not only satisfied but elated with our system and the amazing company 8x8 that sold it to us.

Quality
5
Installation
5
Support
5
Reliability
5
Features
4
Price
5
Overall Score:4.9 Out of 5

Pages

8x8, Inc., (Nasdaq: EGHT), offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8x8 Virtual Office small business phone solution, hosted by a PBX (Private Branch Exchange). Business services of 8x8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8x8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte's Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

Most Popular Plan: 8x8 Virtual Office – Unlimited Extension
The most popular plan from 8x8 is their Virtual Office – Unlimited Extension. Unlimited Extension provides for unlimited calling to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the UK. Find a better rate? 8x8 will match any competitor quote, and also offer volume discounts for multiple users.

Unlimited Extension Plan comes with the following features: Hosted PBX, Auto Attendant, Extension Dialing, On-Hold Music, Ring Groups, Directory Assistance Listing, Online Billing, Online Admin Portal, Local Number Porting (LNP)

Included with each extension: Unlimited calling, Direct Phone Number, Personalized Voicemail, Voicemail to Email, Conference Bridge, Caller ID, Call Waiting, Caller ID Block, Call Transfers, Call Park, 3-Way Calling, Online Dashboard, Advanced Call Forwarding, Group Intercom Paging, DND, Stutter Tone Notification, Local Time Display, Phone-Based Management, iOS & Android App Integration, Click2Call

CRM/Contact Integration: Salesforce, ACT!, Netsuite, SugarCRM, eAgent, Outlook

Faxing Options: Unlimited Fax, Metered Fax

Inbound Numbers: Virtual Numbers, International Virtual Numbers, Toll-Free Virtual Numbers

Exclusive Options:
8x8 Virtual Office Mobile: Available for the iOS and Android, 8x8 Virtual Office Mobile is a mobile PBX software platform. The most recent build in Virtual Office Mobile 4.0 is optimized for Wi-Fi, 3G, 4G, and LTE. It leverages some of the most advanced audio codecs to offer better compression algorithms, making use seamless despite less desirable connections. By connecting to a user’s extension, the platform allows calls to be recorded on the fly, voicemail to be checked, and most recently, video chats through a camera equipped device. Through the offering, users may also monitor the status of co-workers, virtually or otherwise, while managing incoming faxes, parked calls voicemails, and much more.

8x8 Awards:
- 2012 Magic Quadrant Market Leader for Unified Communications as a Service (UCaaS)
-
2012 Leading Lights Public Company of the Year
-
2012 North American Frost & Sullivan Award for Market Share Leadership

Provider Info
Year Founded
1987
Headquarters Location
San Jose, CA
Service Location
USA & Canada
Service Type Availability
Business Phone Service, Hosted PBX, Call Center, Unified Communications
Popular Service Plan
Virtual Office Unlimited
Money Back Guarantee
30-Days
Services & Pricing
Monthly Cost of Cheapest Service
$19.99/mo
Amount of Lines Per Price Tier

Varies, See site for more details

Month to Month Option
No
Metered Plans
Available
Customizable Plans
Yes
Activation Fee
Free
Setup Fee
Free
Number Porting Fee
Free
Mobile App
Yes
Own Softphone
Yes
Works with 3rd party Softphones
No
Fax Options
Yes
Fax Pricing

Paperless Fax Only - $20/mo for bundle

Toll Free Numbers
Yes
$25.99/mo (1500 Mins Included, Add'l $0.03/min)
Local Numbers
Yes
BYOD Option
No
Available Features (some features cost extra, as per provider rates)
Advanced Call Forwarding
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Busy Lamp Field
Yes
Business SMS
No
Call Queuing
Yes
Set of 6 call queues for $14.99/mo + $9.99 activation
Call Me Now
No
Call Notifications
Yes
Call Parking
Yes
Call Recording
Yes
Call Return
Yes
Call Waiting
Yes
Caller ID
Yes
Conference Calls
Yes
Desktop Integration Client
No
Dial-by-name Directory
Yes
Do Not Disturb
Yes
E911
Yes
Find Me/Follow Me
Yes
Group Paging
Yes
Hunt Group
Yes
IVR
Yes
Mobile/Deskphone Sync
Yes
On-Hold Music
Yes
Privacy Options
No
Push To Talk
Yes
Selective Call Acceptance
No
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
Yes
Switchboard Software for Live Receptionist
Yes
$19.99/mo/user - $9.99 activation fee
Three-way Calling
Yes
Unlimited Extensions
Yes
Video Conferencing
No
Virtual Extensions
Yes
$4.99/mo/ext
Voicemail Transcriptions
No
Integrations
Outlook
Yes
NetSuite
Yes
SalesForce
Yes
SugarCRM
Yes
Box
No
Dropbox
No
Google Drive
No
Support
Hours
Mon - Fri 8am-5pm PST
Telephone Support
Yes
Email Support
Yes
Instant Chat
Yes
24/7 Call-in Support
No
FAQs Section
Yes
Video Tutorials
Yes
E-Guides
Yes
Online Ticket Submissions
No