We have worked with 8x8 for the last 9 months and had great reliability. There haven't been any phone or calling issues. Our account rep Shawna M. is always very prompt and takes care of all our business needs cheerfully, she is a pleasure to deal with.
As the facility manager for a mid-sized corporation, I've been dealing with 8x8 for many years. The experience has been excellent. Their tech support has been very helpful in helping to resolve the rare problems. If not for 8x8's scalability our rapid growth might have been a problem (we've grown from 5-phones to 47-phones in three years), 8x8 has been with us all along and helped us to keep up with the changes!
Service is reliable. They increase their rates on regular basis, horrible customer service. Waiting time up to 5 min on average.
My experience with 8x8 was actually fabulous. There will always be hiccups with any new installation. 8x8 was there for us all the way. From my amazing Sales Rep, Faith Greene, to the wonderful tech support by Reynaldo Pakeo I am not only satisfied but elated with our system and the amazing company 8x8 that sold it to us.
Best kept secret in phone system providers. Read about them in the Wall Street Journal, got a demo, purchased the system. Replaced a traditional switch, saving about $1800/mo.
Who knew hosted phone systems could be so cool and versatile?! I have used this incredible service every day for the last 6 years and I would recommend it to anyone who:
A) Desires crystal clear call quality
B) Owns their own business
C) Has multiple offices
D) Moves a lot
E) Travels a lot
F) Is frugal/ fiscally responsible
G) Likes being or would like to be one step ahead of the game when it comes to technology
H) Has a growing business
I) Wants to be able to call clients from their smart phone but make it look like they were calling from their office and/ or quickly dial associates using their 3 or 4 digit extension number
J) Would like to take an office call on their personal smart phone as if they were in the office and be able to record the call, transfer the call, park the call, and/ or put the call on hold and the caller would hear music or advertising
K) Use their laptop or PC as an office phone to make and receive calls, check voice mails, chat, video chat, send and receive faxes, create Virtual Meetings, click to dial, set up advanced call forwarding rules, etc.
L) Would enjoy personalizing their callers' experience
M) Is replacing their current phone system
N) Prefers doing business with other businesses who are fiscally stable, reliable, secure and US based
O) Doesn't want to have to be an I.T. expert to use or maintain their phone system.
These are just a few of the many reasons one would choose 8x8 Virtual Office. At a bank, the tellers are trained to tell the difference between an authentic dollar and a counterfeit by studying the real dollar. I have been "studying the real dollar" of hosted phone systems (we have 94 US Patents on the VoIP technology) for the last 6 years as I work in the sales department here at 8x8 (full disclosure) as an Account Manager.
My rep Shawna Marino is top notch and is always happy and helpful. I am going to do an email blast promoting her and her account management capabilities.
The features of this service is very good. The rep also knew her stuff. I'm looking forward to years of reliable VoIP service. And my phone looks totally cool. In fact, if my phone was a person, I would totally want to go out with it. It's THAT good looking. The rep was pretty good too. She had a unique musical candy fruit-like name. Her name sounded something like "Tangerine" or "Tambourine" or "Tangy". Something like that. It was cute and I like tangy fruits and candy...especially those sour powder candy. She made it easy for me to make my purchase. I was also pleased that the agent was from the US. I want us to continue to have jobs in the US for our country's sake and for our economy. Looks like 8x8 has everything I need for a VoIP solution.
Our first experience with a VOIP service and so far everything has been great. We did a lot of research before deciding to go with 8x8 and have no regrets. Their prices are competitive. We have 11 lines and use the Polycom phones. We have had no problems with slow internet or dropped calls. Sales staff and support staff have been very helpful. Setup was a breeze and online management is user-friendly. Also appreciate all the online documentation and user guides.
Switched to 8x8 after being for many years with Cox. What I like the most is the support, which is available over phone, chat and e-mail. Before we had to submit ticket and wait days for a response. Now everything is a click or a call away, and all the reps are based in the US. Still getting to know the features.
8x8, Inc., (Nasdaq: EGHT), offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8x8 Virtual Office small business phone solution, hosted by a PBX (Private Branch Exchange). Business services of 8x8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.
8x8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte's Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.
Most Popular Plan: 8x8 Virtual Office – Unlimited Extension
The most popular plan from 8x8 is their Virtual Office – Unlimited Extension. Unlimited Extension provides for unlimited calling to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the UK. Find a better rate? 8x8 will match any competitor quote, and also offer volume discounts for multiple users.
Unlimited Extension Plan comes with the following features: Hosted PBX, Auto Attendant, Extension Dialing, On-Hold Music, Ring Groups, Directory Assistance Listing, Online Billing, Online Admin Portal, Local Number Porting (LNP)
Included with each extension: Unlimited calling, Direct Phone Number, Personalized Voicemail, Voicemail to Email, Conference Bridge, Caller ID, Call Waiting, Caller ID Block, Call Transfers, Call Park, 3-Way Calling, Online Dashboard, Advanced Call Forwarding, Group Intercom Paging, DND, Stutter Tone Notification, Local Time Display, Phone-Based Management, iOS & Android App Integration, Click2Call
CRM/Contact Integration: Salesforce, ACT!, Netsuite, SugarCRM, eAgent, Outlook
Faxing Options: Unlimited Fax, Metered Fax
Inbound Numbers: Virtual Numbers, International Virtual Numbers, Toll-Free Virtual Numbers
8x8 Virtual Office Mobile: Available for the iOS and Android, 8x8 Virtual Office Mobile is a mobile PBX software platform. The most recent build in Virtual Office Mobile 4.0 is optimized for Wi-Fi, 3G, 4G, and LTE. It leverages some of the most advanced audio codecs to offer better compression algorithms, making use seamless despite less desirable connections. By connecting to a user’s extension, the platform allows calls to be recorded on the fly, voicemail to be checked, and most recently, video chats through a camera equipped device. Through the offering, users may also monitor the status of co-workers, virtually or otherwise, while managing incoming faxes, parked calls voicemails, and much more.
- 2012 Magic Quadrant Market Leader for Unified Communications as a Service (UCaaS)
- 2012 Leading Lights Public Company of the Year
- 2012 North American Frost & Sullivan Award for Market Share Leadership
San Jose, CA
USA & Canada
|Service Type Availability|
Business Phone Service, Hosted PBX, Call Center, Unified Communications
|Popular Service Plan|
Virtual Office Unlimited
|Money Back Guarantee|
|Services & Pricing|
|Monthly Cost of Cheapest Service|
|Amount of Lines Per Price Tier|
Varies, See site for more details
|Month to Month Option|
|Number Porting Fee|
|Works with 3rd party Softphones|
Paperless Fax Only - $20/mo for bundle
|Toll Free Numbers|
Yes$25.99/mo (1500 Mins Included, Add'l $0.03/min)
|Available Features (some features cost extra, as per provider rates)|
|Advanced Call Forwarding|
|Anonymous Call Rejection|
|Busy Lamp Field|
YesSet of 6 call queues for $14.99/mo + $9.99 activation
|Call Me Now|
|Desktop Integration Client|
|Do Not Disturb|
|Find Me/Follow Me|
|Push To Talk|
|Selective Call Acceptance|
|Selective Call Rejection|
|Shared Call Appearance|
|Switchboard Software for Live Receptionist|
Yes$19.99/mo/user - $9.99 activation fee
Mon - Fri 8am-5pm PST
|24/7 Call-in Support|
|Online Ticket Submissions|