Best RingCentral Alternatives & Competitors for 2023

RingCentral is considered one of the best options out there when it comes to business phone systems. Users like their feature-rich service and the ability to access their phones across a variety of devices.

But they’re not for everyone. Whether it’s pricing, customer service, or something else that you don’t like, we’ve put together a comprehensive list of the best RingCentral alternatives.

Why RingCentral?

RingCentral helps companies stay connected to their business and their customers, no matter where they are. Some prime benefits of RingCentral are:

• Their unified cloud communication solution makes it possible to manage calls, text messages, and collaborate with colleagues
• Their features are usable from any device, including smartphones, computers, and tablets
• Their simul-ring feature offers call management, routing to the next available person if the main phone line is busy
• Auto-attendants and IVR offer call routing to keep callers from being sent to voicemail

These are great, but where does the service falter? Here are a few sticking points:

• RingCentral is more expensive than some of its alternatives
• Some RingCentral reviewers complain about the support they receive from RingCentral, and problems can take days to resolve
• RingCentral can be difficult to set up, especially for users that are not familiar with VoIP technology

That said, RingCentral might not fit everyone. The alternatives listed below offer a wide range of features, affordable pricing, and reliable service.

Best RingCentral Alternatives and Competitors

Based on our research, here are the top RingCentral alternatives:

1. Nextiva
2. Vonage Business
3. 8×8
4. GoTo Connect
5. Dialpad
6. Mitel
7. Intermedia
8. Grasshopper
9. Ooma

1. Nextiva

Since 2006 Nextiva has helped over 150,000 businesses by providing best-in-class VoIP services. Nextiva works with companies ranging from small businesses to international airlines. While RingCentral is one of the top Nextiva alternatives, Nextiva is a service that’s continually building on their offerings to compete as a RingCentral alternative.

Nextiva offers customers features like hosted voice calling, voicemail transcription, video conferencing, toll-free numbers, texting, and even online faxing. The company also has an unlimited calling and virtual fax for those that need it. While RingCentral is an excellent choice for conferences, Nextiva has a robust conference bridge that will allow up to nine people to attend.

Nextiva Pricing

[Source: Nextiva Pricing & Plans, updated on 05/03/2023]

Nextiva Pros & Cons

2. Vonage

Originally, called Min-X when it was launched in 2001, Vonage is one of the business VoIP providers that are widely recognizable, even outside the industry. Vonage Cloud is their business solution that’s designed to use cloud-based technology to continually update a business’s communication ability as it grows.

With Vonage Business you can make phone calls, text, and set up video conferences from any device you want. Their desktop and mobile VoIP apps help link all the services together, so you can be there for your business, regardless of whether or not you’re in the building. The software uses Amazon Chime Pro Tier, which provides security in intra-company communications as well as providing features like screen share and chats.

Vonage Pricing

[Source: Vonage UC Plans & Pricing, updated on 05/03/2023]

Vonage Pros & Cons

3. 8×8

Bringing 25 years of experience to the table, 8×8 makes it a good alternative to RingCentral, offering users multiple solutions to best suit their needs. With its new free video conferencing software, they are set to have an even larger install base.

8×8 provides standard offerings like hosted voice calls, voicemail, video conferencing, and text messaging, making them one of the top RingCentral alternatives. They serve small- to medium-sized businesses as well as enterprise-level customers. The company also provides actionable call analytics for your team.

8×8 Pricing

You can all check for a more extensive list of features in a plan on their product page.

[Source: 8×8 Business Phone Pricing, updated on 05/03/2023]

8×8 Pros & Cons

4. GoTo Connect

GoTo Connect was previously known as Jive Communications, which is now a part of the LogMeIn family. Jive was founded in 2006, but in 2019 LogMeIn made the decision to merge the product with its GoTo products to create GoTo Connect. This new offering pairs together Jive’s hosted PBX service with GoToMeeting’s video meeting capabilities.

GoTo Connect provides customers with a full suite of tools to help grow your business. This includes auto attendants, mobile apps, call forwarding, virtual voicemail, ring groups, and more. The company boasts savings of up to 87% when moving from a traditional phone service to their system.

GoTo Connect Pricing

[Source: GoTo Connect Pricing – updated on 05/03/2023]

GoTo Connect Pros & Cons

5. Dialpad

Dialpad brings a wide range of tools to the table on a platform that was built on the Google Cloud Platform. Dialpad started as Uberconference, which is included in Dialpad offerings. The company is cloud-based, and they also offer AI and contact center solutions. Dialpad Talk is their business phone service, and this software has built a reputation for clarity and call quality.

Dialpad now provides business owners with voice calling, video conferencing, desk-to-desk calling, and more. They also have several integrations with tools like GSuite and Office365. Dialpad is known for the saying, “Work is a thing you do, not a place you go,” and their design supports this. Users can utilize all of the Dialpad features from virtually any device or in any location.

Dialpad Pricing

[Source: Dialpad Pricing, updated on 05/03/2023]

Dialpad Pros & Cons

6. Mitel

Mitel is a Canadian company that has been offering its services for over 40 years and began as a lawnmower company. Over time, the company shifted focus towards communications, and today, it’s entire focus is VoIP for businesses.

Mitel brings experience to the table and offers companies the ability to make voice calls, video conferencing, texting, and more. Their solution is device-agnostic, and the company even provides a mobile-first collaboration tool that works for both Android and iOS. Through this tool, users can start a conference with just one click.

Mitel Pricing

Mitel doesn’t openly advertise their pricing. Instead, they suggest this formula:

• # of users X monthly cost per user X 12 = Annual cost of the system
• Here’s how you would estimate the cost of a system that lets you mix and match license types:
  # of tier 1 users X monthly cost per tier 1 user X 12 = A
  # of tier 2 users X monthly cost per tier 2 user X 12 = B
  # of tier 3 users X monthly cost per tier 3 user X 12 = C
  A + B + C = Annual cost of the system

[Source: Mitel website, updated on 05/03/2023]

Mitel Pros & Cons

7. Intermedia

Intermedia’s Unite product has been a VoIP favorite for several years. They’ve been recognized as one of PCMag’s Editors’ Choice winners since 2017. Competitive RingCentral alternatives must aim at enterprise solutions like Intermedia does through their tiered services that attract clients of all sizes.

Intermedia is built for businesses that don’t want a complicated setup process or a solution that’s hard to manage on a day-to-day basis. The solution has apps for both desktop and mobile use, and file sharing is easy through either platform type. Intermedia is a service provider with no annual contracts, which can be an easier setup for smaller businesses.

Intermedia Pricing

[Source: Intermdia Pricing page, updated on 05/03/2023]

Intermedia Pros & Cons

8. Grasshopper

Grasshopper is one of the most well-known business phone services for small businesses and individuals. If you’re looking to run an office from home, it’s the perfect solution for projecting professionalism. They offer a fast and easy set up at multiple tiers to cover your business as it scales up.

Grasshopper makes it easy to have two phone numbers on a single phone so that clients can reach users without the need to have their personal local number. They also have a robust set of desktop and mobile apps that grant access to business texting, call forwarding, and virtual fax. They even provides voicemail transcription, better than most Grasshopper alternatives.

Grasshopper Pricing

All Grasshopper plans include:

• Mobile + Desktop Apps
• Business Phone Number*
• Business Texting
• Call Forwarding
• VoIP + WiFi Calling
• Virtual Fax
• Voicemail
• Read Your Voicemail
• Extensions
• Instant Response
• Custom Greetings
• Call Transfers
• Simultaneous Call Handling
• Incoming Call Control
• Reporting

*Additional phone numbers can be added, post-purchase, for $10/mo each.
[Source: Grasshopper Pricing page, updated on 05/03/2023]

Grasshopper Pros & Cons

9. Ooma

Ooma creates an innovative communications experience for businesses. Their communications hub, Ooma Office, provides users with cloud-based telephony services. The platform offers more than 35 distinct features to ensure customers save money and never miss a call.

Ooma Office offers features curated specifically for small businesses. This includes high-definition voice and advanced features such as enhanced call blocking and call recording. The platform also offers integrations with mobile devices so you can take your calls on the go.

Ooma Pricing

[Source: Ooma’s website, updated on 05/03/2023]

Ooma Pros & Cons

Which RingCentral Alternative Should You Choose?

To establish a baseline for your needs, ask the following question, “Which features are most important to me today?”

Once you’ve established your starting point, the next question should be, “What features are going to be important to me next year?”

You need to project out when investing in technology like VoIP to ensure you’re not going through the whole process one, two, or even three years from now. Switching isn’t always easy, or cheap, so finding a solution that allows you to grow, add users, and take advantage of increased functionality is essential.

The same holds for pricing. You’ll want a solution that remains in your budget as you scale. There are fewer things less pleasant than discovering the next pricing tier for your cloud phone system is way out of your budget. This will force you to go through the selection process all over again, which no one wants.