RingCentral RingEX is an AI-powered unified communications platform known for its superior 24/7 customer support, feature-rich business phone system, and robust collaboration tools like video conferencing and team chat.

But if you’re searching for a RingCentral alternative, it can be difficult to determine which provider best meets the needs of your agents and customers, aligns with your current budget, and has the scalability to grow alongside your business.

In this post, we outline the 5 best RingCentral alternatives: Nextiva, Vonage, Dialpad, Zoom, and 8x8. In addition to exploring what makes each option a good alternative to RingCentral, we cover each platform’s pricing and plans, top features, pros & cons, and ideal user base.

 

Key Takeaways

Don’t have time to read the whole article? Here’s what you need to know:

  • Nextiva: Nextiva is slightly cheaper and provides more bundled monthly toll-free minutes and text messages than RingCentral. It’s ideal for budget-conscious inbound call centers needing built-in team collaboration tools, deep CRM integrations, and scalable analytics.
  • Vonage: Vonage is significantly cheaper and provides more customization options than RingCentral thanks to an extensive suite of add-on features. It’s best for startups and mobile teams prioritizing ease of use, multichannel customer communication, and remote call forwarding to increase first call resolution (FCR).
  • Dialpad: Dialpad includes built-in AI and analytics features on all plans, while RingSense AI for RingEX remains in beta. Dialpad also offers better and more scalable customer support than RingCentral, cheaper plans, and more advanced call management strategies.
  • Zoom: Zoom has a more robust free video meeting app than RingCentral and comes with hundreds more pre-built integrations than RingCentral RingEX. It’s best for remote teams seeking scalable voice and video calling solutions with advanced real-time collaboration tools.
  • 8x8: 8x8 offers unlimited global calling to almost 50 countries and mix-and-match pricing, making it an ideal fit for international teams looking for an alternative to RingCentral’s expensive international calling rates and inflexible pricing.

 

The below table provides a quick comparison of RingCentral and its top alternatives when it comes to pricing and plans, key features, customer support options, network reliability, and available third-party integrations.

Provider Pricing Top Features Customer Support Network Reliability Integrations
RingCentral 3 plans from $20-$35+ /user/month RingSense AI, advanced call monitoring, Business Analytics 24/7 chat and phone customer support on all plans 99.999% uptime 300+ integrations including Google Workspace, Microsoft 365, Microsoft Teams, Salesforce, Slack
Nextiva 3 plans from $18.95-$32.95+ /user/month CRM call pops, performance dashboards, Intelligent Virtual Agents 24/7 email, chat, and phone customer support on all plans 99.999% uptime 20+ integrations including Zoho, Salesforce, SugarCRM, HubSpot, Zendesk, ServiceNow
Vonage $13.99-$27.99+ /line/month Cross-channel Business Inbox, AI Virtual Assistant,

mobile-first plan

24/7 chatbot assistance, live chat and phone support hours vary by plan No guaranteed uptime 20+ integrations including Salesforce, Slack, Microsoft Teams, Google Workspace, Zendesk
Dialpad 3 plans from $15-$25+ /user/month Ai Meetings, real-time analytics, custom call routing 24/7 chatbot assistance, live phone, chat, and web support hours vary by plan 100% uptime 10+ integrations including Microsoft Teams, Zendesk, Salesforce, Gong, Google Workspace
Zoom 1 free plan, 3 paid plans from $13.32-$18.32+ /user/month Zoom Phone Power Pack, Zoom AI Companion, Zoom Meetings Phone, chat, and video support hours vary by plan, Premier 24/7 Support available as a paid add-on 99.999% uptime 1000+ third-party integrations including HubSpot, ServiceNow, Microsoft, Google, Salesforce
8x8 2 quote-based plans Unlimited international calling to 48 countries, AI analytics, Enterprise Security 24/7 web case, chat, and phone support on all plans 99.999% uptime 5+ integrations including Google Workspace, Microsoft 365, Okta, Zendesk, Salesforce,

 

Why Look For A RingCentral Alternative? 

RingCentral RingEX is one of the most popular UCaaS solutions on the market today, offering feature-rich, scalable plans that connect remote teams while streamline the call management process.

However, there are a few reasons why some businesses seek out RingCentral alternatives, including:

  • Pricing: With plans starting from $20/user/month ($30/user/month if billed monthly), RingCentral is more expensive than all of the alternatives covered in this post–and volume discounts require a 50-user minimum
  • Ease of Use: While advanced features like a Personal AI Assistant, custom call routing rules, and automated workflows give RingCentral a competitive edge, many businesses find they come with a lengthy learning curve that extends the ROI timeline
  • Call Quality: Although all RingCentral plans include real-time QoS monitoring and HD calling, users report phone echoing, dropped calls, and inconsistent audio
  • SMS and Toll-Free Limitations: Although all RingCentral plans include bundled monthly toll-free minutes and inbound/outbound text messages, many users go over the included amount and end up paying more than they would have if they’d scaled up to the higher-tiered plan

 

The 5 Best RingCentral Alternatives

  • Nextiva: Best for toll-free calling and business texting
  • Vonage: Best for affordable and scalable mobile communications
  • Dialpad: Best for real-time analytics and unlimited ring groups
  • Zoom: Best for free video meetings and robust integrations
  • 8x8: Best for international calling and flexible pricing

 

Nextiva

Nextiva is a scalable unified communications platform including unlimited domestic calling in the US/Canada, SMS/MMS, video conferencing, online faxing, analytics, and deep CRM integrations.

Nate reviewing Nextiva Business Phone

In addition to team collaboration tools like instant chat messaging, call notes, unlimited conference calling, and file sharing, Nextiva provides 24/7 customer support and a 99.999% uptime.

Nextiva and RingCentral share features like visual voicemail, call groups, IVR with intuitive call flow design tools, and BYOD compatibility. Nextiva’s UCaaS solution, the Customer Conversation Suite, has three paid plans from $18.95-$32.95/user/month–offering a cost savings of a few dollars a month compared to RingEX.

 

Why Is Nextiva A Good RingCentral Alternative? 

  • Toll-Free Calling: While RingCentral requires users to purchase a toll-free number, all Nextiva plans include one toll-free number–plus a minimum of 1,500 toll-free monthly minutes (compared to 100 monthly toll-free minutes for RingCentral Core users.)
  • Advanced Call Management: RingCentral limits the maximum number of callers in a queue to 25, but Nextiva offers unlimited call queues and extensions with estimated call wait times, priority alerts for VIP clients, and real-time call flow editing.
  • Call Pops: Nextiva offers far more advanced CRM integrations than RingCentral, providing real-time screen pops that automatically display call notes, account history/value, CSAT/CX scores, customer contact information, and more directly on agents' screens–no app switching needed.

 

Pricing

The Nextiva Customer Conversation Suite offers a 30-day money-back guarantee and 3 paid monthly/annual plans from $18.95-$32.85/user/month. The most popular package is the Professional Plan ($22.95/user/month), which includes SMS/MMS texting, unlimited video meetings for 250 participants, CRM integrations, unlimited conference calling for 40 participants, and extensive call management tools.

See our Nextiva pricing page for additional information.

 

Top Features

  • Performance Dashboards: Real-time dashboards with custom and pre-built reporting templates, agent wallboards, gamification, and trend analytics
  • Call Recording: Unlimited on-demand/automatic call recording, custom recording rules
  • Voice Productivity: Manage up to 500 shared contacts, upload contacts directly from Google and Outlook, enable voicemail-to-email/SMS with voicemail transcription
  • Video Conferencing: On-demand/scheduled video meetings for up to 250 participants with in-meeting chat, screen sharing, remote screen control, file sharing, and unlimited video recording

 

Pros & Cons

Nextiva Pros Nextiva Cons
Nextiva provides extensive BYOD compatibility plus 15+ paid hardware desk phone options for a variety of budgets Nextiva does not provide international phone numbers
All Nextiva plans include 24/7 support across phone, chat, and email in addition to real-time status alerts and multi-site support Nextiva video conferences can only display 25 simultaneous screens and lack a whiteboard tool
Nextiva offers extensive SMS/MMS capabilities for real-time 1:1 customer communication, SMS marketing add-ons available Limited analytics–real-time performance dashboard requires paid add-on, only basic call history and call log reports are included in all Nextiva plans

 

Best For

Nextiva is best for small teams of under 50 looking for a lower-priced RingCentral alternative that’s a bit more user-friendly, isn’t as heavily reliant on AI, and provides multi-channel 24/7 customer support. Nextiva is not right for call centers that need extensive video conferencing capabilities, built-in live and historical analytics, and a high number of third-party integrations.

See our complete RingCentral vs Nextiva comparison for additional details.

 

Vonage

Vonage Business Communications is a highly scalable UCaaS solution with unlimited domestic calling, SMS/MMS, team chat messaging, video conferencing, and an outstanding mobile-first plan ideal for small teams and startups.

Nate Reviewing Vonage

Vonage provides an extensive amount of individual add-on features including an AI virtual Assistant, call queueing, online faxing, and virtual voicemail.

These add-on features make Vonage a much more customizable platform than RingCentral. With plans starting from $13.99/user/month, Vonage provides significant cost savings compared to RingCentral.

 

Why Is Vonage A Good RingCentral Alternative? 

  • Business Texting: RingCentral only includes up to 200 messages/user/month on its most expensive plan, whereas Vonage provides competitive SMS/MMS pay-as-you-go-pricing that allows for significant cost savings. Plus, the VonageReach add-on includes high-volume SMS marketing, automated opt-out management, auto-responses/appointment reminders, shortcodes, two-factor authentication for customers, and text-to-join opt-in capabilities.
  • Cross-Channel Business Inbox: While RingEX connects customers only via phone call and SMS, Vonage’s Business Inbox streamlines voice calls, business text messages, and Facebook messages into one unified inbox–and admins can assign customer conversations to individual agents or teams.
  • Increased FCR: Vonage’s “Never Miss A Call” strategy helps connect callers with live agents as quickly as possible, and includes call flip, call park, remote call forwarding, Find Me/Follow Me, and simultaneous ring (call blasting).

 

Pricing

Vonage Business Communications offers three monthly or annual plans from $13.99-$27.99/line/month plus taxes and fees. No free trial is available. The most popular option is the Premium Plan, which includes unlimited domestic calling, SMS/MMS, unlimited video meetings for 200 participants, team chat messaging, desk phone compatibility, and access to the VBC App Center for third-party integrations.

See our Vonage pricing page for additional information.

 

Top Features

  • Call Queueing: Configure custom call queues, add custom hold music, maximum wait times, customer callback, and priority routing
  • AI Virtual Assistant: Add-on that leverages Natural Language Understanding and Speech Recognition to analyze customer intent, direct callers to the best available agent, or entirely automate basic support interactions.
  • Video Conferencing: Video conferencing for up to 200 participants with  virtual backgrounds, meeting recording, emoji reactions, attendee chat, whiteboards for 20 simultaneous users, and attendee status

 

Pros & Cons

Vonage Pros Vonage Cons
Superior Vonage iOS/Android mobile app empowers remote teams with the ability to screen incoming calls, flip active calls between devices, respond to SMS/MMS messages, and join video calls on-the-go Although Vonage add-ons provide high-level customizability, they’re expensive and can quickly increase monthly subscription costs
All VBC plans include SMS, voicemail-to-email, and a virtual receptionist–features usually available only on higher-tiered plans Vonage doesn’t offer a guaranteed uptime and provides limited information about its security and privacy policies
Vonage’s Custom call tagging feature makes it easier to assign follow-ups, sort/filter calls, analyze top reasons for customer calls, and analyze marketing campaign success Vonage only integrates with about 20 third-party tools–a shockingly lower number compared to RingCentral’s 300+ integrations

 

Best For

Vonage is best for smaller, remote, and mobile-first teams looking for a RingCentral alternative that offers a highly scalable UCaaS solution at a competitive price. It’s also a great fit for small businesses with extensive international calling needs, as VBC International enables global messaging, video conferencing, and voice calls in over 40 countries. Vonage is not right for teams with extensive third-party integrations or those looking for a feature-rich out-of-the-box business communication platform.

For more details, check out our complete RingCentral vs Vonage comparison.

 

Dialpad

Dialpad Business Communications is a voice, video meeting, and messaging platform known for its built-in AI analytics, local phone number support in 70+ countries, and priority customer support.

Nate Reviewing Dialpad

Dialpad’s call management features, including executive-assistant pairings, custom call routing, automatic spam detection, and personal working hours help keep call wait times low and improve the customer experience.

Diadpad is more affordable than RingCentral, offers better team chat messaging features, and includes real-time call transcriptions on all plans.

 

Why Is Dialpad A Good RingCentral Alternative?

  • Unlimited Ring Groups: Dialpad offers unlimited ring groups, whereas RingCentral limits the maximum number of ring groups and extensions to 999 per account.
  • Live Transcription: Dialpad includes real-time call and voicemail transcription on all plans, while most of RingCentral’s live transcription features are still in beta.
  • Priority Support: Unlike RingCentral, Dialpad offers a wide variety of customizable and priority support add-ons, including faster support response times and priority routing, instant access to Tier 2 support, end-user training, and professional installation services.

 

Pricing

Dialpad offers three paid plans from $15-$25+/user/month and a 14-day free trial. The most popular plan, the Pro Plan, includes unlimited HD calling in the US/Canada, high-level CRM integrations, 24/7 support, custom call routing, call recording, international and domestic SMS/MMS, and real-time AI analytics.

See our Dialpad pricing page for additional information.

 

Top Features

  • Custom Call Routing: Choose from custom business hours, call blasting, fixed order/round robin/most idle routing, and set maximum ring durations. Admins can forward calls to additional IVR menus or voicemail boxes and create fallback routing plans.
  • Dialpad Ai Meetings: Host on-demand/scheduled video meetings with up to 150 participants for 5 hours. In-meeting features include desktop/mobile screen sharing, encrypted audio/video/screen recording, chat, Miro whiteboards, dial-in access, calendar integrations, and co-hosts.
  • Analytics+Monitoring: Real-time call transcription with in-call coaching, Assist Cards with next-best-action suggestions, post-call summaries, sentiment analysis, and QoS monitoring.

 

Pros & Cons

Dialpad Pros Dialpad Cons
Dialpad’s whiteboard tool with Miro integration enables high-level real-time collaboration and provides whiteboard templates, sticky notes, comments, file sharing/pinning, and link sharing, Video meeting participant capacity is limited to 10 attendees without upgrading to the Dialpad Ai Meeting Business Plan ($15/user/month)
Excellent messaging features including international and domestic SMS/MMS, topic-based team messaging, audio-only chatrooms, message threading, and file sharing Online faxing is available only as an add-on across all Dialpad Plans
All plans include SSO, HIPAA/BAA compliance, meeting room locks, user management, and access control Dialpad offers the lowest number of third-party integrations of any provider on this list

 

Best For

Dialpad is best for SMBs looking for AI-enhanced UCaaS solutions that streamline voice, video, SMS, and team chat into an intuitive and user-friendly platform. It’s also a great fit for teams prioritizing high uptime, scalable customer support options, and detailed real-time analytics that pinpoint customer journey roadblocks and identity opportunities to improve agent training. It’s not a good option for teams needing a high video meeting participant capacity or extensive third-party integrations.

For more details, check out our Dialpad vs RingCentral comparison.

 

Zoom

Zoom Workplace is a video meeting, team chat messaging, and collaboration tool offering Zoom Phone voice calling capabilities either as a paid add-on or as an included feature of its Enterprise Plan.

Nate reviewing Zoom Phone

While Zoom’s plans are more affordable than RingCentral’s, its extensive add-ons mean costs can quickly add up.

Still, compared to RingCentral, Zoom offers a more feature-rich and AI-powered video conferencing tool, superior hardware compatibility, and excellent team chat messaging capabilities.

 

Why Is Zoom A Good RingCentral Alternative?

  • A Better Free Meetings Tool: The free RingCentral Video Pro lets 100 participants meet for up to 50 minutes and access basic in-meeting collaboration tools. However, the free Zoom Meetings plan includes video clips, meeting scheduling/calendar tools, file sharing+co-ending, live streaming across platforms, filters/backgrounds, and multi-lingual automated meeting captions.
  • Higher Meeting Participant Caps: The maximum number of RingCentral video meeting participants is 200 (25 simultaneous screens,) whereas Zoom allows up to 1,000 active meeting participants via its Large Meetings add-on.
  • Robust Third-Party Integrations: RingCentral RingEx offers 300+ integrations to Advanced Plan users and above, limiting Core users to Google and Microsoft integrations only. By contrast, Zoom offers 1,000+ pre-built integrations and includes Salesforce, ServiceNow, HubSpot, Google, and Microsoft integrations on all plans–even the free version.

 

Pricing

Zoom Workplace offers three paid plans from $13.32-$18.32+/user/month as well as a free Basic Plan with video conferencing, team chat, and Zoom Mail/Calendar access. The most popular plan, the Business Plan, includes a 300-participant meeting capacity, a 30-hour meeting duration, unlimited whiteboards, free premium Zoom apps for 1 year, and live chat/phone support.

See our Zoom pricing page for more details.

 

Top Features

  • Zoom AI Companion: Available on all paid plans, Zoom AI companion provides automatic post-meeting summaries shareable in chat or via email, searchable transcripts, GenAI-powered message composer, automatic message summaries in team chat
  • Zoom Phone: Unlimited or metered HD inbound/outbound calling, voicemail transcription, ACD, call queuing, call barge/monitor/takeover, automatic/on-demand call recording, call park, anonymous call blocking
  • Team Chat: All Zoom plans include advanced team chat tools with message search, public/private channels, AI message composer, custom notifications, audio/video messaging, file sharing, emoji reactions, screen sharing, and more

 

Pros & Cons

Zoom Pros Zoom Cons
Zoom offers the best and most feature-rich free video meeting tool on the market today Zoom Phone capabilities are only available on the quote-based Enterprise Plan or via the paid Zoom Phone Power Pack add-on
High scalability thanks to individual add-ons like audio conferencing, QoS monitoring, Zoom Scheduler, Premier Support, and the Zoom Compliance Manager Limited analytics as of this writing, and access to even basic analytics requires users the Zoom Phone Power Pack add-on
Local and unlimited cloud recording for phone calls and video meetings, plus automated call/meeting transcripts Access to advanced call management features like intelligent routing, call flow editor, and outbound dialers requires users to upgrade to Zoom Contact Center

 

Best For

Zoom is best for businesses looking for a robust free video conferencing tool, high-level third-party integrations, and scalable phone system solutions with flexible call pricing options.  However, because Zoom Phone capabilities are available only as an add-on or by upgrading to the most expensive Enterprise Plan, Zoom is not a good fit for teams looking for an affordable out-of-the-box UCaaS solution.

Our Zoom vs RingCentral comparison post provides additional details.

 

8x8

8x8 is a unified communications platform known for its mix-and-match pricing, unlimited international calling, and high-capacity video meeting tool.

Nate Reviewing 8x8

Both quote-based 8x8 UCaaS plans include unlimited calling to 14 countries, unlimited SMS/MMS, team chat, video conferencing for 500 participants, 24/7 customer support, and unlimited online faxing.

Like RingCentral, all 8x8 plans include basic call queues, call forwarding, multi-level auto attendants, HD voice, and voicemail transcription.

 

Why Is 8x8 A Good RingCentral Alternative?

  • Superior Security: 8x8 offers better Enterprise security compared to RingCentral.  The 8x8 network is geographically redundant, HIPAA/PCI/GDPR compliant, ISO 9001 and SOC 2 certified, and end-to-end encrypted. 8x8 also conducts annual third-party penetration testing and provides real-time service outage updates.
  • AI Analytics: 8x8 AI Analytics is far superior to RIngCentral’s Business Analytics. Its AI quality management and speech analytics provide real-time insight into popular conversation topics, customer sentiment, CSAT scores, agent activity, and automatically generates shareable post-call transcripts.
  • Call Monitoring: In addition to custom call recording rules, admins can monitor calls in real-time, use call whisper to coach agents during live interactions, and use the call barge feature to take over the conversation if more assistance is required

 

Pricing

8x8 Unified Communications includes two quote-based plans. The X2 plan includes unlimited calling to 14 countries, HD audio/video conferencing for 500 participants, SMS, team chat, and basic third-party integrations. The X4 plan adds unlimited voice calling to 48 countries, supervisor analytics, call monitoring tools, and 8x8 Frontdesk.

See our 8x8 pricing page for additional information.

 

Top Features

  • Video Conferencing: Unlimited meeting lengths for up to 500 active participants, AI-generated post-meeting summary with action items and content snapshots, participant engagement tools, virtual backgrounds, breakout rooms, calendar integrations, meeting recording, YouTube live streaming, meeting closed captions in 46 languages, and desktop/mobile screen sharing
  • Team Chat: Unified desktop and mobile chat interface with click-to-call/meet, agent presence, company directory syncing, file sharing, public/private chat channels, and the ability to respond to messages directly on your notification screen (no need to navigate to the chat app)
  • Ring Groups+Routing: Create custom ring groups and choose from simultaneous ringing, round robin routing, or list-based routing strategies.Reorder ring group members seamlessly via a drag-and-drop interface, set custom call forwarding rules, and customize notification settings for specific ring groups

 

Pros & Cons

8x8 Pros 8x8 Cons
8x8 mix-and-match pricing is available for all users and provides significant cost savings 8x8’s quote-based pricing makes it difficult to estimate value
8x8 includes a 99.999% uptime SLA on all plans, plus GPDR/HIPAA compliance and enterprise security Some key features, like 8x8 Secure Pay, Intelligent Customer Assistant, and the outbound auto dialer, are only available as paid add-ons
All 8x8 plans come with unlimited inbound/outbound calling to 14 countries including the US, Canada, France, Germany, and the UK Although all plans include Microsoft Teams integration, out-of-the-box integrations with top CRM and productivity tools are limited to 8x8 Contact Center plans

 

Best For

8x8 is best for international businesses looking for a RingCentral alternative offering unlimited global calling to nearly 50 countries, mix-and-match pricing, and high-level security and network reliability. 8x8 is not a good fit for businesses needing extensive integrations, advanced real-time analytics, and transparent pricing and fee structures.

Our detailed 8x8 vs Vonage comparison provides additional information.

 

Which RingCentral Alternative Should You Choose?

The right RingCentral alternative for you depends on your business goals, budget, size, industry, and type. Below are our final thoughts on the UCaaS solutions explored in this post:

  • Nextiva: Compared to RingCentral, Nextiva offers better customer support, higher monthly caps for business text messaging and toll-free calling, and cheaper plans. However, RingCentral has much stronger video conferencing capabilities and a higher number of integrations.
  • Vonage: Compared to RingCentral, Vonage offers a better interface for mobile-first customers, more scalability and customization, and more competitive pricing. However, RingCentral offers a better overall value than Vonage thanks to its extensive built-in features. RingCentral also provides better customer support, an easier set-up process, and security and network reliability far superior to Vonage’s.
  • Dialpad: Compared to RingCentral, Dialpad offers superior AI-powered features, better call queue management tools, and stronger analytics. However, RingCentral offers higher video meeting participant caps, more third-party integrations, and better hardware compatibility and rental options.
  • Zoom: Compared to RingCentral, Zoom has a better free video calling tool, more scalability thanks to its extensive add-ons, and superior third-party integrations. However, RingCentral has more extensive and affordable VoIP voice calling features, a less cluttered video conferencing interface, and stronger customer support.
  • 8x8: Compared to RingCentral, Vonage offers more flexible pricing for an unlimited number of users, a higher level of security, and significantly better international calling capabilities (including unlimited calling to 48 countries.) However, RingCentral offers better video conferencing and collaboration tools, a more intuitive interface, and more storage space.

 

Why You Can Trust GetVoIP+Our Research

We follow strict editorial guidelines and are committed to bringing you unique, independently researched, and valuable information.

Unlike other comparison and review sites, we exclusively research and analyze VoIP and call center telephone systems, including RingCentral and popular alternatives. We shopped, signed up for, and regularly use each provider on this list, and we have our own paid subscriptions to the solutions we write about.

Our team analyzed RingCentral and its competitors according to price, calling features (basic and premium add-ons), user experience, customer service, and each platform’s signup and cancellation process.

We conduct hands-on research and testing, validate data points and obtain quotes by directly communicating with the service providers and their customer service teams, and work with our business telephony subject matter expert to fact-check claims.