RingCentral RingEX is a popular unified communications solution that streamlines VoIP voice calling, text messaging, video conferencing, team chat, and other collaboration tools into a single platform. RingCentral RingEX is known for its 24/7 customer support, deep integrations with 300+ third-party platforms, and RingSense AI-powered call and meeting summaries.
Some businesses seek RingCentral alternatives due to the platform’s higher price tag, lack of advanced real-time analytics, and limited monthly SMS and toll-free calling minutes.
In this post, we highlight top RingCentral alternatives like Nextiva, Vonage, Dialpad, Zoom, 8x8, and Ooma Office. We cover what makes each option a good alternative to RingCentral, as well as each platform’s pricing, top features, pros & cons, and ideal user base.
The Best RingCentral Alternatives: An Overview
The below comparison table of the best RingCentral alternatives outlines pricing, top features, and the type of business each solution is best for.
Provider | Pricing | Top Features | Best For |
RingCentral RingEX | 3 plans from $20-$35 per /user/month and up | RingSense AI-powered call and meeting summaries, Business Analytics Pro | SMBs looking for scalable call center+UCaaS software to automate routine business processes and optimize call flows |
Nextiva Small Business | 4 plans from $20-$60 per user/month and up | Reputation management, social media messaging | Digital-first teams needing social media and online review site reputation management tools |
Vonage Business Communications | $13.99-$27.99 per line/month and up | Cross-channel Business Inbox, AI Virtual Assistant | Mobile-first teams looking for a highly customizable and scalable unified communications tool |
Dialpad Business Communications | 3 plans from $20-$30 per user/month and up | Ai Meetings, real-time analytics | High-volume call centers that need unlimited ring groups, unlimited office locations, and AI-powered real-time call |
Zoom Workplace | 1 free plan, 2 paid plans from $13.32-$18.32 per user/month and up | Zoom Phone Power Pack, Zoom AI Companion | Remote or hybrid teams that need AI-powered video and collaboration tools to streamline internal communications |
8x8 UCaaS | 2 quote-based plans | Unlimited international calling to 48 countries, AI analytics | Global businesses looking to save on international calling expenses, teams requiring mix-and-match pricing |
Ooma Office | 3 plans from $19.95-$29.95 per user/month and up | Unlimited calling in US, Canada, Mexico, and Puerto Rico, Auto Dialer | New or small businesses looking for an affordable platform with advanced built-in call management features and basic video conferencing |
Why Look For A RingCentral Alternative?
RingCentral RingEX is a highly scalable UCaaS solution that gives users the option to add on AI-powered sales tools, omnichannel contact center functionality, and an online events platform. That said, RingEX’s low video meeting participant capacity, inconsistent call quality, expensive pricing, lengthy onboarding process, and limited number of included monthly text messages and toll-free calling minutes mean many businesses look for RingCentral alternatives.
- Pricing: With plans starting from $20/user/month ($30/user/month if billed monthly), RingCentral RingEX is more expensive than all of the alternatives covered in this post–and volume discounts require a 50-user minimum
- Low Meeting Participant Capacity: RingEX limits video meeting participants to 100 users on its 2 most affordable plans, and 200 on its top-tier plan. A large meetings add-on increases participant capacity to 500, but pricing is unlisted–and support agents were unable to give us a quote when we asked
- Call Quality: Although all RingCentral plans include real-time QoS monitoring and HD calling, users report phone echoing, dropped calls, and inconsistent audio
- SMS and Toll-Free Limitations: RingCentral RingEX plans include 100-10,000 bundled monthly toll-free minutes and 25-200 text messages per user per month. Many Core and Advanced users go over the included monthly amounts, and end up paying more than they would have if they’d scaled up to the higher-tiered plan
- Ease of Use: While advanced features like a Personal AI Assistant, custom call routing rules, and automated workflows give RingCentral a competitive edge, many businesses find they come with a lengthy learning curve that extends the ROI timeline
How We Evaluated RingCentral Alternatives
We used the following criteria to select and evaluate the RingCentral alternatives covered in this piece:
- Pricing and Plans: We looked at each provider’s available plans, affordability, and overall value
- Included Features: We reviewed the features and communication channels each RingCentral alternative offered, paying close attention to call management capabilities, team collaboration tools, and AI-powered automation
- Scalability: We evaluated each provider’s overall scalability and available add-on features, including whether or not users could scale up to a contact center or WFM platform
- Analytics and Reporting: We studied each provider’s real-time and historical analytics tools, paying special attention to pre-made and customizable reporting templates, KPI alerts, and conversational AI functionality
- Third-Party Integrations: We looked at the number of third-party apps each provider integrated with, which plans included more advanced integrations, and available APIs/SDKs for high-level customization
- Security and Network Reliability: We studied each provider’s guaranteed uptime, global points of presence, and included security features like end-to-end encryption and user access controls
- Customer Support: We reviewed available customer support channels and hours, premium support options, and average response/resolution times. We also looked at the quality of customer self-service options like bot-based support, online knowledge bases, and video tutorials
- Ease of Use: We evaluated each alternative’s ease of use, looking at included training materials, expected onboarding time, the intuitiveness of desktop and mobile interfaces, and the initial installation process
- Use Cases: We studied popular use cases and ideal user bases for each platform, especially available industry-specific solutions for educators, healthcare providers, and financial services
The Best RingCentral Alternatives
- Nextiva: Best for toll-free calling and business texting
- Vonage: Best for affordable and scalable mobile communications
- Dialpad: Best for real-time analytics and unlimited ring groups
- Zoom: Best for free video meetings and robust integrations
- 8x8: Best for international calling and flexible pricing
- Ooma Office: Best For user-friendly voice calling and in-office teams
Nextiva
Nextiva Small Business is a unified customer experience platform streamlining voice calling, SMS business texting, digital channels, and team collaboration tools into a single platform.
While RingCentral limits digital communication channel to its Contact Center solution, Nextiva Small Business offers live website chat, chatbots, social media messaging, and email in addition to inbound and outbound voice calling. Nextiva’s biggest differentiating factors–from RingCentral and all the other providers on this list–are its social media and online review management tools (covered in more detail below.)
Nextiva and RingCentral both offer video conferencing, but Nextiva has a higher participant capacity of 250 (compared to RingCentral’s 200.) Nextiva Small Business also includes agent coaching, gamification, and scorecards in its top 2 plans, while RingEX users must purchase the RingSense AI Sales add-on to access these capabilities.
That said, RingEX provides better voice calling features than Nextiva. Nextiva Small Business users must pay extra for AI-powered calling tools like automated post-call summaries, intelligent and skills-based routing, and advanced IVR–while RingEX includes these capabilities on select plans. RingEX easily beats Nextiva Small Business when it comes to third-party integrations. While Nextiva users must pay add-on fees to access APIs, helpdesk integrations, and CRM integrations, RingEX includes 300+ third-party integrations in its top 2 plans and APIs on all plans.
Why Is Nextiva A Good RingCentral Alternative?
Nextiva is a good RingCentral alternative thanks to:
- Toll-Free Calling: While RingCentral requires users to purchase a toll-free number, all Nextiva plans include one toll-free number–plus a minimum of 1,500 toll-free monthly minutes (compared to 100 monthly toll-free minutes for RingCentral Core users.)
- Advanced Call Management: RingCentral limits the maximum number of callers in a queue to 25, but Nextiva offers unlimited call queues and extensions with estimated call wait times, priority alerts for VIP clients, and real-time call flow editing.
- Unlimited SMS: RingCentral RingEX plans have low monthly text messaging limits per user (25 texts/month for Core users, 100 texts/month for Advanced users, 200 texts/month for Ultra users.) Nextiva Core users get 100 messages/month, Engage users get 250 messages/month, and the Power Suite provides unlimited texting.
Nextiva Pricing and Plans
Nextiva offers 4 plans from $20-$60/user/month with annual billing and $25-$75/user/month with monthly billing:
- Digital Plan ($20-$25/user/month): Digital-only plan with social media management and messaging, review management, and email
- Core Plan ($30-$35/user/month): Basic voice and digital plan, adds inbound/outbound calling and SMS)
- Engage Plan($40-$50 user/month): Advanced voice and digital plan, adds chatbots and live website chat
- Power Suite ($60-$75/user/month): Enterprise-level plan, adds unlimited social media/online review site management plus unlimited reporting
See our Nextiva pricing page for additional information.
Top Nextiva Features
The best Nextiva features are:
- Social Media Management: Create and publish social media posts across platforms like Facebook, Instagram, X, LinkedIn, and more. Set up auto-replies, outbound bulk messaging, social tagging for keyword monitoring, and leverage social listening to monitor trends and competitor benchmarks
- Reputation Management: Monitor and respond to customer reviews on social media, and 50+ review sites (Yelp, Amazon, TripAdvisor, Google Play, etc.). All reviews are streamlined into a single interface with real-time push notifications for new reviews. Users can create tickets from reviews,set priority levels/status, and review negative and positive word clouds of common customer sentiment
- Customer Collaboration: Agents can text message and video call customers, share their screens with customers, view customer screens, record customer video calls, and chat in a sidebar during active video calls
Who Should Use Nextiva?
Nextiva Small Business is best for:
- Digital-first teams that leverage social media and website chat for customer support, sales, marketing, customer engagement, and competitor analysis
- Businesses struggling with poor online customer reviews, low CSAT scores, and negative customer sentiment that need to leverage online reputation management tools
- Contact centers interested in agent engagement and performance management features like scorecards, wallboards, agent screen and call recording, and live agent coaching
See our complete RingCentral vs Nextiva comparison for additional details.
Vonage
Vonage Business Communications is a highly scalable UCaaS solution with unlimited domestic calling, SMS/MMS, team chat messaging, video conferencing, and an outstanding mobile-first plan ideal for small teams and startups.
Vonage is much more customizable than RingEX, providing extensive add-ons like cross-channel customer text messaging, call recording, call queueing, and virtual faxing. These add-ons allow Vonage to keep their prices much lower than RingCentral, with plans starting from $13.99/user/month compared to RingEX’s $20/user/month.
That said, while RingEX integrates with 300+ third-party platforms, Vonage integrates with only about 25 third-party apps–and requires users to pay extra for a Salesforce integration. Additionally, Vonage Business Communications limits call recording capabilities to its most expensive plan–and even then, it only allows for on-demand recording and caps recording storage at 15 hours/month. While automated recording and 500 hours of cloud storage is available with Vonage, it requires a $49.99/month add-on. RingEX, in comparison, includes on-demand call recording in all plans, automatic and on-demand recording in its top two plans, and stores recordings for 90 days.
Why Is Vonage A Good RingCentral Alternative?
Vonage is a good RingCentral alternative thanks to:
- Business Texting: RingCentral only includes up to 200 messages/user/month on its most expensive plan, whereas Vonage provides competitive SMS/MMS pay-as-you-go-pricing that allows for significant cost savings. Plus, the VonageReach add-on includes high-volume SMS marketing, automated opt-out management, auto-responses/appointment reminders, shortcodes, two-factor authentication for customers, and text-to-join opt-in capabilities
- Cross-Channel Business Inbox: While RingEX connects customers only via phone call and SMS, Vonage’s Business Inbox streamlines voice calls, business text messages, and Facebook messages into one unified inbox–and admins can assign customer conversations to individual agents or teams
- Increased FCR: Vonage’s “Never Miss A Call” strategy helps connect callers with live agents as quickly as possible, and includes call flip, call park, remote call forwarding, Find Me/Follow Me, and simultaneous ring (call blasting)
Vonage Pricing and Plans
Vonage Business Communications offers three plans from $13.99-$27.99/line/month with annual billing and $19.99-$39.99/line/month with monthly billing:
- Mobile Plan ($13.99-$19.99/line/month): Unlimited domestic calling, SMS/MMS, desktop and mobile apps
- Premium Plan ($20.99-$29.99/line/month): Adds video meetings, team messaging, SSO
- Advanced Plan ($27.99-$39.99/line/month): Adds on-demand call recording, visual voicemail, call groups
Paid add-on features include the AI Virtual Assistant (pricing unlisted), a toll-free number ($39.99/number/month), and call queues ($250/line/month.)
See our Vonage pricing page for additional information.
Top Vonage Features
The best Vonage features are:
- Call Queueing: Configure custom call queues, add custom hold music, maximum wait times, customer callback, and priority routing
- AI Virtual Assistant: Add-on that leverages Natural Language Understanding and Speech Recognition to analyze customer intent, direct callers to the best available agent, or entirely automate basic support interactions.
- Video Conferencing: Video conferencing for up to 200 participants with virtual backgrounds, meeting recording, emoji reactions, attendee chat, whiteboards for 20 simultaneous users, and attendee status
Who Should Use Vonage?
Vonage Business Communication is best for:
- Mobile-first teams looking for an affordable unified communications platform with basic voice calling features like virtual voicemail, auto attendants, and unlimited domestic calling
- Businesses needing a highly customizable UCaaS solution that lets them add on features individually as-needed, avoiding having to pay for unnecessary features included in bundled plans
- Global small businesses that want to leverage VBC international to access voice calling, messaging, and video conferencing in over 40 countries
For more details, check out our complete RingCentral vs Vonage comparison.
Dialpad
Dialpad Business Communications is a voice, video meeting, and messaging platform known for its AI-powered sales and coaching tools, video meetings solution, and extensive call management features.
While RingEX and Dialpad both offer automated post-call summaries with suggested action items, only Dialpad includes live call transcription. Dialpad lets up to 50 callers wait in each call queue, while RingCentral call queues only let up to 25 customers wait for an available agent.
That said, Dialpad does not include toll-free phone numbers on any plan, while all RingCentral plans include one toll-free number and at least 100 monthly toll-free minutes. Dialpad Business Communications also only offers about ten third-party integrations compared to RingEX’s 300+.
RingCentral video meetings allow for up to 200 participants to meet for a maximum of 24 hours, while Dialpad Ai Meetings caps participants at 10 and has a maximum meeting duration of 45 minutes on all plans–even the most expensive one. An extended meeting time of 5 hours and higher participant capacity of 150 requires the Dialpad Meetings add-on ($20/user/month.) Additionally, while all RingEX plans include automated meeting summaries, in-meeting note-taking, and video highlights, these capabilities are limited to the Dialpad Meetings add-on.
What Makes Dialpad A Good RingCentral Alternative?
Dialpad is a good RingCentral alternative thanks to:
- Unlimited Ring Groups: Dialpad offers unlimited ring groups, whereas RingCentral limits the maximum number of ring groups and extensions to 999 per account
- Live Transcription: Dialpad includes real-time call and voicemail transcription on all plans, while most of RingCentral’s live transcription features are still in beta
- Priority Support: Unlike RingCentral, Dialpad offers a wide variety of customizable and priority support add-ons, including faster support response times and priority routing, instant access to Tier 2 support, end-user training, and professional installation services
Dialpad Pricing and Plans
Dialpad Business Communications offers two plans from $20-$30/user/month with annual billing and $35-$40/user/month with monthly billing; plus one quote-based plan:
- Standard Plan ($20-$30/user/month): Unlimited calling in US/Canada, Dialpad Meetings, SMS texting, team chat messaging
- Pro Plan ($30-$40/user/month): Adds CRM integrations, global SMS, and local numbers in 70+ countries
- Enterprise Plan (Quote-based): Adds unlimited ring groups, 99.9% uptime, and unlimited office locations
Top Dialpad Features
The best Dialpad features are:
- Custom Call Routing: Choose from custom business hours, call blasting, fixed order/round robin/most idle routing, and set maximum ring durations. Admins can forward calls to additional IVR menus or voicemail boxes and create fallback routing plans
- Dialpad Ai Meetings: Host on-demand/scheduled video meetings with up to 10 participants for 5 hours. In-meeting features include desktop/mobile screen sharing, encrypted audio/video/screen recording, chat, Miro whiteboards, dial-in access, calendar integrations, and co-hosts
- Analytics+Monitoring: Real-time call transcription with in-call coaching, Assist Cards with next-best-action suggestions, post-call summaries, sentiment analysis, and QoS monitoring
Who Should Use Dialpad?
Dialpad Business Communications is best for:
- Smaller global teams looking for a UCaaS tool with local number support in 70+ countries, international SMS/MMS, competitive international calling rates, and unlimited calling in the country where your business is based
- SMBs that need tools like multi-level IVR, custom call routing, and AI-powered post-call summaries to better manage high call volumes and automate business processes to free up live agents
- Sales teams struggling with low CSAT scores and decreased sales revenue that need to leverage outbound auto dialers, AI-powered coaching, and CSAT monitoring tools to improve performance and increase sales
For more details, check out our Dialpad vs RingCentral comparison.
Zoom
Zoom Workplace is a video meeting, team chat messaging, and collaboration tool offering Zoom Phone voice calling capabilities either as a paid add-on or as an included feature of its Enterprise Plan.
Unlike RingCentral RingEX, which includes VoIP voice calling in all plans, Zoom Workplace only provides voice calling via the paid Zoom Phone add-on ($10-$22/user/month and up.) That said, Zoom Phone offers flexible pricing options: unlike RingCentral, Zoom users can opt for metered, pay-as-you-go pricing or select unlimited calling in the US and Canada.
Zoom and RingCentral both offer a free video calling tool with whiteboards, in-meeting chat, and local meeting recording. Zoom’s free plan lets up to 100 participants meet for 40 minutes–but restricts AI-powered meeting summaries and automated notes to paid plans. RingCentral, in contrast, lets100 participants meet for 50 minutes and includes AI transcriptions and summaries with the free plan.
Still, paid Zoom plans offer more advanced meeting features than RingCentral, including Clips, a meeting scheduler, unlimited whiteboards, in-meeting apps, Zoom Docs, avatars, and live meeting notes.
What Makes Zoom A Good RingCentral Alternative?
Zoom Workplace is a good RingCentral alternative thanks to:
- More Flexible Pricing: In addition to choosing pay-as-you-go or metered pricing for Zoom Phone, users can choose from two bundled Zoom Workplace+Zoom Phone options: the Pro plan from $18.32/user/month with Zoom Phone (unlimited domestic calling and Zoom Workplace Pro) or the Business Plus plan from$22.49/user/month (Zoom Workplace Business+advanced features)
- Better Third-Party Integrations: Although RingEX includes over 300 robust third-party integrations, Zoom Workplace integrates with over 1,000 tools–and includes free access to in-meeting integrated apps for 1 year
- Higher Meeting Participant Caps: The maximum number of RingCentral video meeting participants is 200 (25 simultaneous screens) whereas Zoom allows up to 1,000 active meeting participants via its Large Meetings add-on.
Zoom Pricing and Plans
Zoom Workplace offers 1 free plan and 2 paid plans from$13.32-$18.32/user/month with annual billing and $15.99-$29.99/user/month with monthly billing:
- Basic Plan (free): 40-minute meetings for 100 participants, local meeting recording, team chat, notes, Zoom Docs and Whiteboard basic versions
- Pro Plan ($13.32-$15.99/user/month): Adds 30-hour meetings, AI Companion, unlimited Zoom Docs, Zoom Clips Plus, essential in-meeting apps
- Business Plan ($18.32-$21.99/user/month): Adds unlimited whiteboard, 300-person meeting capacity, Zoom Scheduler
For more information, read our detailed review of Zoom Phone pricing.
Top Zoom Features
The best Zoom features are:
- Zoom AI Companion: Integrates with internal knowledge bases and integrated platforms to provide live agent assistance, creates automatic post-call and post-meeting summaries with suggested actions, summarizes chat and email messages and provides suggested responses, and customizable AI Companion solutions
- Zoom Docs: Allows for real-time document collaboration, leverages GenAI to create file content, includes pre-made doc templates and document summaries
- Industry-Specific Solutions: Zoom recently announced several new industry-specific Workplace editions, including Zoom Workplace for Frontline, Zoom Workplace for Healthcare and Clinicians, and Zoom Workplace for Education
Who Should Use Zoom?
Zoom Workplace is best for:
- Fully remote or hybrid teams with extensive team collaboration needs, including file sharing and co-editing, video conferencing, whiteboards, and team chat
- Businesses with extensive third-party integrations that want to streamline all their communication and collaboration tools into one platform, eliminating app switching
- Small to medium-sized teams looking for a video conferencing solution that allows them to gradually scale to add flexible voice calling capabilities via Zoom Phone, an online webinar and events platform, or even an omnichannel contact center with built-in workforce management capabilities
Our Zoom vs RingCentral comparison post provides additional details.
8x8
8x8 is a unified communications platform known for its mix-and-match pricing, unlimited international calling, and high-capacity video meeting tool.
Like RingCentral, all 8x8 plans include basic call queues, call forwarding, multi-level auto attendants, HD voice, and voicemail transcription. Unlike RingCentral, which limits video meetings to 200 maximum participants, 8x8 has a 500-participant video meeting capacity. While RingCentral RingEX includes only basic call queueing on all plans, all 8x8 plans come with built-in advanced call queues for optimal call management.
That said, 8x8 only offers about 40 third-party integrations, compared to RingCentral’s 300+. Additionally, 8x8 limits access to its analytics, including basic call logs–to the X4 plan–and requires users to purchase more advanced speech analytics as paid add-ons. RingCentral RingEX includes QoS alerts and call logs on all plans.
What Makes 8x8 A Good RingCentral Alternative?
8x8 is a good RingCentral alternative thanks to:
- Superior Security: 8x8 offers better Enterprise security compared to RingCentral. The 8x8 network is geographically redundant, HIPAA/PCI/GDPR compliant, ISO 9001 and SOC 2 certified, and end-to-end encrypted. 8x8 also conducts annual third-party penetration testing and provides real-time service outage updates.
- AI Analytics: 8x8 AI Analytics is far superior to RIngCentral’s Business Analytics. Its AI quality management and speech analytics provide real-time insight into popular conversation topics, customer sentiment, CSAT scores, agent activity, and automatically generates shareable post-call transcripts.
- Call Monitoring: In addition to custom call recording rules, admins can monitor calls in real-time, use call whisper to coach agents during live interactions, and use the call barge feature to take over the conversation if more assistance is required
8x8 Pricing and Plans
8x8 offers two unified communications plans, both with quote-based pricing:
- X2 Plan (Quote-based): Unlimited calling to 14 countries, HD audio/video conferencing for 500 participants, SMS, team chat
- X4 Plan (Quote-based): Unlimited calling to 48 countries, supervisor analytics, call monitoring tools, 8x8 Frontdesk
Read our review of 8x8 pricing for more details.
Top 8x8 Features
- Video Conferencing: Unlimited meeting lengths for up to 500 active participants, AI-generated post-meeting summary with action items and content snapshots, participant engagement tools, virtual backgrounds, breakout rooms, calendar integrations, meeting recording, YouTube live streaming, meeting closed captions in 46 languages, and desktop/mobile screen sharing
- Team Chat: Unified desktop and mobile chat interface with click-to-call/meet, agent presence, company directory syncing, file sharing, public/private chat channels, and the ability to respond to messages directly on your notification screen (no need to navigate to the chat app)
- Ring Groups+Routing: Create custom ring groups and choose from simultaneous ringing, round robin routing, or list-based routing strategies.Reorder ring group members seamlessly via a drag-and-drop interface, set custom call forwarding rules, and customize notification settings for specific ring groups
Who Should Use 8x8?
8x8 UCaaS is best for:
- International businesses looking for a local presence in 100+ countries and unlimited calling to 50+ countries
- Flexible pricing, including metered and unmetered calling and mix-and-match pricing
- Businesses prioritizing a highly reliable UCaaS solution, as all 8x8 plans include a 99.999% SLA uptime
Our detailed 8x8 vs Vonage comparison provides additional information.
Ooma Office
Ooma Office is a basic, user-friendly unified communications platform with voice calling, SMS texting, video calling, and team chat.
While all RingEX plans include SMS/MMS texting capabilities, Ooma Office doesn’t include texting in its most affordable plan. Additionally, unlike RingCentral, not all Ooma Office plans include video conferencing or team collaboration tools. Ooma Office limits video calls and team chat to its most expensive plans–and only allows for up to 100 video conference participants compared to RingEX’s 200.
That said, while RingEX only offers unlimited calling to the US and Canada, Ooma Office extends its unlimited calling to the US, Canada, and Mexico. Additionally, while RingCentral restricts its outbound dialer to Contact Center plan holders, Ooma Office includes an auto dialer in the Pro Plus plan.
Finally, while RingEX provides extensive third-party integrations, OomaOffice only integrates with Salesforce, Microsoft 365, Google Workspace, and select CRM tools.
What Makes Ooma Office A Good RingCentral Alternative?
Ooma Office is a good RingCentral alternative thanks to:
- Better International Calling: While RingEX charges users per-minute rates for international calling, Ooma Office provides unlimited international calling to over 60 countries for a flat rate of $9.99/month
- Ease of Use: Ooma Office has fewer features than RingCentral, but that makes the setup process easier–and the interface much more intuitive. Ooma Office automatically sets up your auto attendant when you create an account, allows for bulk user import, and even supports analog fax machines
- Toll-Free Calling: All Ooma Office plans include 1 toll-free number and 500 monthly toll-free calling minutes–while RingCentral limits Core users to 100 monthly minutes and requires users to purchase a toll-free number
Ooma Office Pricing and Plans
Ooma Office offers three plans from $19.95-$29.95/user/month:
- Essentials Plan ($19.95/user/month): 50+ calling features, unlimited calling in the US, Canada, and Mexico, virtual receptionist
- Pro Plan ($24.95/user/month): Adds text messaging, video conferencing, and call recording
- Pro Plus Plan ($29.95/user/month): Adds team chat, CRM integrations, hot desking, and call queueing
Top Ooma Office Features
The best Ooma Office features are:
- Caller Info Match: Integrates with your CRM system to provide in-call screen pops to agents, plus public information publicly pulled from websites like Facebook, LinkedIn, and Google
- Ooma Meetings: 100-participant video conferencing for up to 12 hours, plus in-meeting collaboration features like meeting scheduling, screen sharing, in-meeting chat, speaker statistics, and virtual hand-raising
- Enhanced Call Blocking: Block up to 100 numbers, remove/update blocked numbers, automatically block calls from unknown numbers, block spam numbers
Who Should Use Ooma Office?
Ooma Office is best for:
- Small or new businesses looking for an affordable, basic, and easy-to-use business phone system with built-in video calling and team chat
- In-office teams that don’t need extensive collaboration tools like whiteboards, automated meeting summaries, or breakout rooms
- Businesses with excellent international and toll-free calling rates
Our Ooma Office vs RingCentral comparison provides additional details.
Which RingCentral Alternative Should You Choose?
The right RingCentral alternative for you depends on your business goals, budget, size, industry, and type. Below are our final thoughts on the UCaaS solutions explored in this post:
- Nextiva: Compared to RingCentral, Nextiva is a better solution for digital-first teams thanks to its reputation and review management features, social media management tools, and website chat/chatbots. Nextiva also has higher monthly caps for business text messaging and toll-free calling, and cheaper plans. However, RingCentral has much stronger video conferencing capabilities and a higher number of integrations.
- Vonage: Compared to RingCentral, Vonage offers a better interface for mobile-first customers, more scalability and customization, and more competitive pricing. However, RingCentral offers a better overall value than Vonage thanks to its extensive built-in features. RingCentral also provides better customer support, an easier set-up process, and security and network reliability far superior to Vonage’s.
- Dialpad: Compared to RingCentral, Dialpad offers superior AI-powered features, better call queue management tools, and stronger analytics. However, RingCentral offers higher video meeting participant caps, more third-party integrations, and better hardware compatibility and rental options.
- Zoom: Compared to RingCentral, Zoom has a better free video calling tool, more scalability thanks to its extensive add-ons, flexible voice calling pricing via Zoom Phone, and superior third-party integrations. However, RingCentral has more extensive and affordable VoIP voice calling features, provides true all-in-one unified communications on all plans, and stronger customer support.
- 8x8: Compared to RingCentral, 8x8 offers more flexible pricing for an unlimited number of users, a higher level of security, and significantly better international calling capabilities (including unlimited calling to 48 countries.) However, RingCentral offers better video conferencing and collaboration tools, a more intuitive interface, and more storage space
- Ooma Office: Compared to RingCentral, Ooma Office provides more advanced calling features on its most basic plan, a more intuitive and user-friendly interface, and more affordable international calling rates (unlimited calling to 60+ countries for a fixed price.) However, RingCentral has better video conferencing features with higher participant caps, advanced AI-powered features, and more third-party integrations.