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Vonage Business

Vonage Business Verified Reviews & Ratings

Atlanta, GA
Vonage pushed VoIP into the mainstream and has been a pioneer in the business communications industry since. True to...
2000
Year Founded
67%
Recommend It
117
User Reviews
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Extremely pleased with the performance and…

Extremely pleased with the performance and service that Vonage Cloud has given us. We have deployed 65+ phones over three sites in the past year. The Vonage team that help the deployment was very patient especially when we kept having to postpone the change over several times due to problems with previous vendor releasing the numbers. We fully expect our other sites to move over to Vonage Cloud as soon as time and circumstance allow.

Extremely pleased with the performance and service that Vonage Cloud has given us. We have deployed 65+ phones over three sites in the past year. The Vonage team that help the deployment was very patient especially when we kept having to postpone the change over several times due to problems with previous vendor releasing the numbers. We fully expect our other sites to move over to Vonage Cloud as soon as time and circumstance allow.

Pros: Everything.
Cons: None.
Would Recommend: Yes

All in all a good system…

All in all a good system, fairly stable, knowledgeable staff, some of the extra features such as mobile and desktop client, and the video conferencing come in handy when really needed.

All in all a good system, fairly stable, knowledgeable staff, some of the extra features such as mobile and desktop client, and the video conferencing come in handy when really needed.

Pros: knowledgeable staff, dependable.
Cons: extra features are underdeveloped.
Would Recommend: Yes

Too much of a hassle. Too much run…

Too much of a hassle. Too much run around with technical difficulty, wasn’t told that the beginning that my google voice would no longer be a google voice once transferred to Vonage. Lots of calling back and forth since 8am pacific standard time.

Too much of a hassle. Too much run around with technical difficulty, wasn’t told that the beginning that my google voice would no longer be a google voice once transferred to Vonage. Lots of calling back and forth since 8am pacific standard time.

Would Recommend: No

As an outbound service provider…

As an outbound service provider, it is important for us to be able to reliably place calls from an automated environment. Vonage has been easy to spin up and utilize. When any issues have arisen, the support staff has shown the highest degree of knowledge of all aspects of the process. Vonage is our preferred provider for all of our call traffic.

As an outbound service provider, it is important for us to be able to reliably place calls from an automated environment. Vonage has been easy to spin up and utilize. When any issues have arisen, the support staff has shown the highest degree of knowledge of all aspects of the process. Vonage is our preferred provider for all of our call traffic.

Pros: Excellent support, Feature support, Management interface, Ease of configuration, Call quality.
Cons: None that have impacted us.
Would Recommend: Yes

Stable service and good customer…

Stable service and good customer support. They are always willing to really work us through on the service issues. Mobile app and user admin could use some improvement, but overall decent and fairly priced system.

Stable service and good customer support. They are always willing to really work us through on the service issues. Mobile app and user admin could use some improvement, but overall decent and fairly priced system.

Pros: Easy to use on my cell phone. Customer Service has gone out of my way to correct problems.
Cons: I miss calls when my cell phone cache gets full. Sometimes the sound quality is weird and can't understand people.
Would Recommend: Yes
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Provider Overview

Vonage pushed VoIP into the mainstream and has been a pioneer in the business communications industry since. True to its roots as a technology disruptor, Vonage has embraced technology to transform how companies communicate to create better business outcomes.

Developed back in early 2000, the service was first introduced to US consumers in partnership with Circuit City in 2004. Vonage was created by Jeff Pulver, an internet pioneer and investor, who previously created one of the first ever Voice over internet applications, known as Free World Dialup.

Vonage has grown extensively since its humble beginnings, and the provider went public in 2006. Ever since, Vonage has been innovating their platform, and expanded into the Business VoIP market by acquiring Vocalocity in 2013. Vonage grew their business service into a powerful cloud-first platform that enables users to collaborate virtually anywhere, any way.

Vonage has also expanded their platform beyond business phone solutions. By acquiring Nexmo back in 2016, Vonage brought together their robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.More recently, Vonage has also partnered with Amazon to include their Chime solution in their Vonage Business Cloud platforms.

Features Offered

  • Call announce
  • Caller ID block
  • Call screening
  • Do not disturb
  • Set caller ID
  • Spam shield
  • Busy lamp field
  • Call continuity
  • Call hold
  • Call logs
  • Call park
  • Call queue
  • Call recording: company wide
  • Call recording: on demand
  • Call waiting
  • Click-to-call me
  • Dashboard
  • Shared Line Appearance
  • Simultaneous Ring
  • Admin portal
  • Caller id
  • Custom call tagging
  • Dynamic caller ID
  • File sharing
  • Online meetings
  • Paging group
  • Video conferencing
  • Conference bridge
      • Follow me
      • Local or geographic number
      • Main company number
      • Music on hold
      • Toll free numbers
      • User portal
      • Virtual mailbox
      • Virtual receptionist
      • Voicemail
      • Call blocking
      • Call conference
      • Click-to-dial
      • Directory assistance
      • Business inbox
      • Call forwarding
      • Call flip
      • Cell phone integration
      • Desktop and mobile app
      • Multiple devices on one extension
      • “Never miss a call”
      • Paperless fax
      • Text messaging
      • Voicemail to email
      • Vonage Visual Voicemail
      • Work from anywhere
      • Call group
      • Call monitoring
      • Chat

Vonage Business Pricing and Plans:

Vonage’s two most popular choices:

  • Vonage Business Cloud Mobile Plus –  as low as $19.99 per line per month* — for remote teams–and any business that doesn’t need desk phones.
    • 40+ powerful business phone features, including Virtual Receptionist, Voicemail to Email and Admin Portal
    • Conferencing + collaboration tools from Amazon Chime Pro tier, including online meetings, video conferencing and chat
    • Mobile and desktop apps with unlimited messaging and SMS
    • Month-to-month contracts available

*Pricing includes multi-line discount and applies to new customers only. High speed internet required.

  • Vonage Business Cloud Complete – as low as $19.99 per line per month*
    • Vonage Business service on any device, including desk phones. Best for traditional office environments.
      • 40+ powerful business phone features
      • Conferencing + collaboration tools from Amazon Chime pro tier, including online meetings, video conferencing, and chat
      • Mobile and desktop apps with unlimited messaging and SMS
      • Month-to-month contracts available
      • Plug-and-play setup for desk phones

*Pricing includes multi-line discount and applies to new customers only. High speed internet required.

Editor’s Bottom Line

Vonage’s Business Cloud is one of the strongest offerings for SMB organizations looking to gain an entire Unified Communications platform that enables users to connect via voice, chat, text messaging or even video. Pricing is competitive,  with plans tailored to fit specific needs and requirements, and month-to-month contracts are available as well.

What’s also unique is Vonage’s separation between a Mobile and Complete plan. The Vonage Business Cloud Mobile Plus is designed for small companies that do not require desk phones and would rather utilize their Vonage service either on their computer, or a smartphone. This is great for remote teams, as well as smaller organizations, that are always on the go. This plan includes more than 40 powerful business phone features like a virtual receptionist, and voicemail to email.

For larger organizations, Vonage Enterprise provides hybrid network and bring your own broadband options with SD-WAN, elevated quality of service for all communications, even more advanced features, and deep integrations with mission-critical business applications like CRMs and WFOs. Vonage Enterprise is also built on top of a dedicated nationwide MPLS network, along with powerful features like visual voicemail, enterprise-grade conferencing for up to 300 participants and even call center functionality.

your business can completely tailor the solution with the features they need, instead of paying a price that includes features that will never be used.

As an added bonus, and a bit of a unique offering in the market, Vonage Business Cloud  also includes a free subscription to Amazon’s Chime solution, providing users with another platform for collaboration including online meetings, video conferencing and team presence and chat. Their Nexmo platform is another example of how Vonage has expanded beyond phones. Nexmo enables business to engage customers across messaging, chat, social media, and voice – so things like sending verification messages or outbound marketing campaigns.

Overall, Vonage Business is a strong choice for any organization that is looking for a tailored approach solution, while still maintaining the flexibility and scalability of a cloud solution. Vonage manages to include an impressive feature set into a cost-effective, custom solution for every business, and their platform extensions like Chime and Nexmo help round out Vonage’s offerings to be much more than just Business VoIP.

Screenshots
  • Vonage Dashboard
    Vonage Dashboard
  • Vonage Call Monitoring
    Vonage Call Monitoring
  • Vonage Analytics Overview
    Vonage Analytics Overview

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