Overall
3.4
Get Pricing
Visit Website

Vonage Business

Vonage Business Verified Reviews & Ratings

Holmdel, NJ
Vonage Overview: Reinventing Communications Once Again Change is an essential part of the Vonage DNA. The company’s original business...
2000
Year Founded
54%
Recommend It
169
User Reviews
Get Pricing
Get Pricing
Request Demo
Visit Website

This company has to have the worst…

This company has to have the worst customer service and customer support I have ever experienced in my life. They have phone numbers on their website but none of them actually connect you to support. everything has to be done through chat and you have to jump through hoops to get an actual person on chat. Then when you finally are redirected to a live person on chat you are put in a queue first and will probably wait at least half and hour. Nobody ever calls you, there is no way to speak to anyone at the company. I DO NOT recommend this company, simply because they have the worst customer support I have ever experienced. If anything goes wrong with your phones you are simply out of luck. They provide no help. There is no one to call. You are on your own. Terrible, terrible service.

This company has to have the worst customer service and customer support I have ever experienced in my life. They have phone numbers on their website but none of them actually connect you to support. everything has to be done through chat and you have to jump through hoops to get an actual person on chat. Then when you finally are redirected to a live person on chat you are put in a queue first and will probably wait at least half and hour. Nobody ever calls you, there is no way to speak to anyone at the company.

I DO NOT recommend this company, simply because they have the worst customer support I have ever experienced. If anything goes wrong with your phones you are simply out of luck. They provide no help. There is no one to call. You are on your own.

Terrible, terrible service.

Pros: None.
Cons: Terrible Customer Support.
Would Recommend: No

We had an upgrade over the weekend with…

We had an upgrade over the weekend with no notice which change the configuration of the phones. We were made aware when our customers were letting us know they could not get through. The customer service team after 5 interactions and 8+ hours are still unaware of how to configure the system the way it was before the upgrade.

We had an upgrade over the weekend with no notice which change the configuration of the phones. We were made aware when our customers were letting us know they could not get through. The customer service team after 5 interactions and 8+ hours are still unaware of how to configure the system the way it was before the upgrade.

Pros: none.
Cons: worst customer service ever.
Would Recommend: No

We have been an active Vonage Business…

We have been an active Vonage Business customer since 2016. Unfortunately, customer support has gone downhill to non-existent. The reason we chose Vonage was their excellent customer support. I am now gone. The last two months, I received emails stating they reviewed our account, and we haven’t charged you for all your DID lines, so we’re increasing your bill by $60 per month? I try to call a customer service representative, and they no longer take phone calls. I spend over an hour in a chat trying to figure out what this is all about. It was a horrible experience. I tell them to remove the so-called extra lines, as I don’t need them. Then I get another email stating I have another extra line I’m going to be charged for. Now, I guess it’s back to the chat. I am ready to look for a new provider. One that offers customer support and technical support.

We have been an active Vonage Business customer since 2016. Unfortunately, customer support has gone downhill to non-existent. The reason we chose Vonage was their excellent customer support. I am now gone. The last two months, I received emails stating they reviewed our account, and we haven’t charged you for all your DID lines, so we’re increasing your bill by $60 per month? I try to call a customer service representative, and they no longer take phone calls. I spend over an hour in a chat trying to figure out what this is all about. It was a horrible experience. I tell them to remove the so-called extra lines, as I don’t need them. Then I get another email stating I have another extra line I’m going to be charged for. Now, I guess it’s back to the chat. I am ready to look for a new provider. One that offers customer support and technical support.

Pros: Initial Offer.
Cons: No Support, No Phone Support, S.
Would Recommend: No
Zach H.'s review forVonage Business

Move on past Vonage. We have been on…

Move on past Vonage. We have been on Vonage for one year. I had an optimistic view of Vonage being that they were one of the first VoIP providers in the market. The sales process was simple enough and our rep was pretty good. Everything after that point has been a complete disaster. First, despite us checking with our onboarding rep for clarification multiple times, our service was activated on a Wednesday night roughly a week and a half before I told them that we could go live. This immediately took down all of our existing phone lines and put us in a mad rush to both train users and finalize configuration. Call quality has been spotty at best. It is understandable that with any VoIP solution, the quality is at the mercy of the users’ Internet connections. That said, in our main office we have 1 gbps up in 1 gbps down via fiber. Even in this environment with switch and network settings configured as recommended, often one side of the communication will fade in and out. This is also present on user’s individual cell phones when using the mobile app from home or at the office. Additionally, we have call queues and call groups set up for several departments. Sometimes, at random, the call routing will stop obeying the rules of those queues and groups. I have asked support about this when I can reach them, but the only answer I get is that’s strange and that they will investigate. To date, I have received no report describing the findings and root cause. When I did receive a response at one point, I was told that even though call groups should work as expected, we would need to purchase a call queue to use instead. When I asked why this was the case as we were using call groups within their limits, I was just told the queues were better suited for the use. Our initial sales rep has been completely MIA the spite of promises that he would stay involved should we have any issues. Furthermore, we were supposed to be assigned an account representative for support, but I was told by someone else within the company that they did not have enough account reps onto assign one to our account. We have more than the 50 users required to entitle us to this. All in all a terrible experience that has brought much angst to users and admins alike.

Move on past Vonage.

We have been on Vonage for one year. I had an optimistic view of Vonage being that they were one of the first VoIP providers in the market. The sales process was simple enough and our rep was pretty good. Everything after that point has been a complete disaster. First, despite us checking with our onboarding rep for clarification multiple times, our service was activated on a Wednesday night roughly a week and a half before I told them that we could go live. This immediately took down all of our existing phone lines and put us in a mad rush to both train users and finalize configuration.

Call quality has been spotty at best. It is understandable that with any VoIP solution, the quality is at the mercy of the users’ Internet connections. That said, in our main office we have 1 gbps up in 1 gbps down via fiber. Even in this environment with switch and network settings configured as recommended, often one side of the communication will fade in and out. This is also present on user’s individual cell phones when using the mobile app from home or at the office.

Additionally, we have call queues and call groups set up for several departments. Sometimes, at random,
the call routing will stop obeying the rules of those queues and groups. I have asked support about this when I can reach them, but the only answer I get is that’s strange and that they will investigate. To date, I have received no report describing the findings and root cause. When I did receive a response at one point, I was told that even though call groups should work as expected, we would need to purchase a call queue to use instead. When I asked why this was the case as we were using call groups within their limits, I was just told the queues were better suited for the use.

Our initial sales rep has been completely MIA the spite of promises that he would stay involved should we have any issues. Furthermore, we were supposed to be assigned an account representative for support, but I was told by someone else within the company that they did not have enough account reps onto assign one to our account. We have more than the 50 users required to entitle us to this.

All in all a terrible experience that has brought much angst to users and admins alike.

Pros: Fairly intuitive configuration, easy to add new licenses.
Cons: Unreliable service, glitchy portal.
Would Recommend: No
Debra H.'s review forVonage Business

Our service was switched with no…

Our service was switched with no notification or training on a Friday (our busiest day), it has been three weeks, still no proper training, my account manager will not return my call or respond to emails. I chatted and ask to speak with a supervisor, I was told that I wan not able to speak to a supervisor but they would review my chat. Really, this is how they treat customers.

Our service was switched with no notification or training on a Friday (our busiest day), it has been three weeks, still no proper training, my account manager will not return my call or respond to emails. I chatted and ask to speak with a supervisor, I was told that I wan not able to speak to a supervisor but they would review my chat. Really, this is how they treat customers.

Would Recommend: No
Tony M.'s review forVonage Business

I signed up for my small business to…

I signed up for my small business to integrate it with my new crm. I ended up not changing crms and didnt need the vonage account. I had it for 13 days without even using it and wasn’t told it was a year contract. I was under the assumption it was month to month. Even though i didnt make one phone call or use the system, they still charged me $250.00 cancelation fee. This is horrible customer service. I would have even excepted a prorated fee. I will be sure to tell everyone to not do business with vonage. This has to be one of the worst experiences for me.

I signed up for my small business to integrate it with my new crm. I ended up not changing crms and didnt need the vonage account. I had it for 13 days without even using it and wasn’t told it was a year contract. I was under the assumption it was month to month. Even though i didnt make one phone call or use the system, they still charged me $250.00 cancelation fee. This is horrible customer service. I would have even excepted a prorated fee. I will be sure to tell everyone to not do business with vonage. This has to be one of the worst experiences for me.

Would Recommend: No

I signed up with this company looking…

I signed up with this company looking for a number for my business. They took more than 72 hours and still no phone number. When I signed up with a different courier, they waste my time even more in the name of someone has to call me to cancel the account. Please save yourself time and stress, this company is bad luck and time wasters.

I signed up with this company looking for a number for my business. They took more than 72 hours and still no phone number. When I signed up with a different courier, they waste my time even more in the name of someone has to call me to cancel the account. Please save yourself time and stress, this company is bad luck and time wasters.

Pros: None.
Cons: Dishonest, time wasters.
Would Recommend: No

I have been a customer of Vonage…

I have been a customer of Vonage Business since 2009, more than 12 years as of the time of this review. To date, my service performance has been hit and miss, but there has been much more uptime than not. Support in the past has been helpful, however the experience I had today has totally turned me off to this company. My business credit card expired last month and needed to be update, as it has many other times. I forgot to update it in their system and the company attempted to charge my monthly fees today. The charge was obviously declined. Normally, I would receive a courtesy email to update my card information in their system at my earliest convenience. This time, it is the evening before Thanksgiving and I am already spending time with family. A support representative called me to let me know that I needed to update my card information with him immediately over the phone. When I told him that I was not comfortable providing that information to him over the phone, and also explaining that I was on vacation with family, he insisted that I get my credit card and update it over the phone. He even noted that I had been with them since 2009, and that I was a “valued customer”… After this experience, I have decided to switch my VOIP provider ASAP. The card information could have been updated as normal within 24-48 hours rather than spur of the moment over the phone. I can’t believe that a major provider such as Vonage would act so unprofessionally. I’ve always been on time with my payments for their service and they take payment every month via autopay…but not for much longer… Buyer beware!!!

I have been a customer of Vonage Business since 2009, more than 12 years as of the time of this review. To date, my service performance has been hit and miss, but there has been much more uptime than not. Support in the past has been helpful, however the experience I had today has totally turned me off to this company.

My business credit card expired last month and needed to be update, as it has many other times. I forgot to update it in their system and the company attempted to charge my monthly fees today. The charge was obviously declined. Normally, I would receive a courtesy email to update my card information in their system at my earliest convenience.

This time, it is the evening before Thanksgiving and I am already spending time with family. A support representative called me to let me know that I needed to update my card information with him immediately over the phone. When I told him that I was not comfortable providing that information to him over the phone, and also explaining that I was on vacation with family, he insisted that I get my credit card and update it over the phone. He even noted that I had been with them since 2009, and that I was a “valued customer”…

After this experience, I have decided to switch my VOIP provider ASAP. The card information could have been updated as normal within 24-48 hours rather than spur of the moment over the phone. I can’t believe that a major provider such as Vonage would act so unprofessionally. I’ve always been on time with my payments for their service and they take payment every month via autopay…but not for much longer…

Buyer beware!!!

Would Recommend: No
Ann M.'s review forVonage Business

I didn’t even get the 14 day free…

I didn’t even get the 14 day free trial like promised. They just charged my account then suspended my account without even sending an email why. I had to contact customer service. The guy that answered was rude and said “if you are worried about your money then contact Fraud Department.” I contacted Fraud Department and they said they needed to verify my business. I understand verifying my business but that could have been done during the 14 day trial or before you take my money out of my account and suspending services.

I didn’t even get the 14 day free trial like promised. They just charged my account then suspended my account without even sending an email why. I had to contact customer service. The guy that answered was rude and said “if you are worried about your money then contact Fraud Department.” I contacted Fraud Department and they said they needed to verify my business. I understand verifying my business but that could have been done during the 14 day trial or before you take my money out of my account and suspending services.

Would Recommend: No

I signed up recently the agent…

I signed up recently the agent Alejandro Velazquez, offer me a plan of $30 dollars a month. The next day I am being charge ($25 + $15+ $99.94 + 37.87). I summit a request for a refund and they haven’t gotten back to me. The agent that I file the complain said ” I don’t know why they are charging you that much”. I don’t recommend it to sign up, the sales agent are not reliable and not trust worthy.

I signed up recently the agent Alejandro Velazquez, offer me a plan of $30 dollars a month. The next day I am being charge ($25 + $15+ $99.94 + 37.87). I summit a request for a refund and they haven’t gotten back to me. The agent that I file the complain said ” I don’t know why they are charging you that much”.

I don’t recommend it to sign up, the sales agent are not reliable and not trust worthy.

Pros: None.
Cons: Poor service.
Would Recommend: No
Loading...
Provider Overview

Vonage Overview: Reinventing Communications Once Again

Change is an essential part of the Vonage DNA. The company’s original business brought VoIP to families and small businesses. And now they’re making communications more flexible, intelligent, and personal to help enterprises around the world stay ahead. Through acquisitions and organic growth, Vonage has combined unified communications, contact centers, and communications APIs under one roof. The collective expertise has created the world’s most flexible cloud communications platform.

 

 Vonage Business Communications

Vonage Business Communications is one of the strongest offerings for SMB organizations looking for an entire unified communications platform that enables users to connect by voice, messaging, SMS, and video. The scalable solution helps companies deliver secure, global customer communications experiences to over 35 countries. Pricing is competitive, with plans tailored to fit specific needs and requirements, and month-to-month contracts are available as well.

 

Vonage Business Communications Plan Options

Mobile Plan

1 – 4 lines, $19.99 per line

5 – 19 lines, $17.99 per line

20+ lines, $14.99 per line

Plus taxes and fees per line

Great for remote teams and professionals on the go, with seamless connectivity across mobile devices and desktop apps.

 

 Premium Plan

1 – 4 lines, $29.99 per line

5 – 19 lines, $27.99 per line

20+ lines, $24.99 per line

Plus taxes and fees per line

Users can collaborate and communicate on their preferred channel, whether that’s calls, messaging, or video—including desk phones. Also includes access to business applications or IP phones.

 

 Advanced Plan

1 – 4 lines, $39.99 per line

5 – 19 lines, $37.99 per line

20+ lines, $34.99 per line

 

Plus taxes and fees per line

From calls to messaging to video, the advanced package keeps everyone connected on their preferred channels. Users can access business applications and numerous premium calling features. Available for IP phones.

Refer to the Vonage site for detailed plan options, a free trial offer, free quote, and more.

 

Help & Support Options

Vonage features a number of dedicated support channels and resources, including:

 

Editor’s Bottom Line

Vonage offers three packages with increasing feature sets, and each has select pricing based on the number of lines you require. All of the packages come with desktop and mobile apps, unlimited calling and messaging, and dozens of phone features such as call screening.

Your business can completely tailor the solution with the features you need, instead of paying a price that includes features that will never be used.

As an added bonus, every plan includes Vonage Team Messaging. So even if your company only has a few VoIP lines, you can connect all of your employees. This makes it easy to share files, start a group chat, or make voice or video calls.

The Premium and Advanced plans also include Vonage Meetings at no extra cost. This allows remote teams to optimally collaborate however they wish—by phone, messaging, or video for completely unified communications.

Overall, Vonage Business Communications is a strong choice for any organization that’s looking for a tailored approach solution, while still maintaining the flexibility and scalability of a cloud solution. Vonage manages to include an impressive feature set into a cost-effective, custom solution for every business. And its platform extensions—across voice, SMS, messaging, video, and more—help round out Vonage’s offerings to be much more than just business VoIP.

To learn more about Vonage Business Communications, call 1 (844) 365-9460.

Screenshots
  • VBC Desktop
    VBC Desktop
  • VBC Call Log
    VBC Call Log
  • VBC Mobile
    VBC Mobile

Share Your Feedback

What Do You Think of Vonage Business?
Your last name & email will not be displayed.
Quality
Installation
Support
Reliability
Features
Price
Would you recommend this provider?
Are you currently an active user?
{{current}} / {{min-length}} Minimum Characters
Submit Review
Request Vonage Business Quote
To prepare your price quote, we'll need some information.
How many employees do you have?
Which of the following do you need?
Get Your Price Quote Now
Request Vonage Business Demo
To prepare your demo, we'll need some information.
Your current needs
How many lines you need?
Get My Free Quote Now