My phone line has been on and off for 3 weeks. I can’t figure out the issue. There is not a customer service phone number, only chat. The wait is always an hour, the reps close the chat if you don’t respond immediately. I’m trying to switch to another carrier now, still can’t reach anyone at Vonage.
Vonage Business Verified Reviews & Ratings
Vonage phone support representatives…
Vonage phone support representatives have been a great feature to the Vonage product. On the occasions when I have called they have taken their time to clearly explain processed to me and ensure I was able to obtain a clear understanding of my options. The Vonage representative was also very professional and ensured account access was completed in a secure and appropriate manner.
Vonage is an awesome service that…
Vonage is an awesome service that allows me to work from home for my office and their support team it great when you need their help. I would recommend Vonage as a VOIP provider. I have been using them for over 2 years and they have always been there for our company. Thanks Vonage for your service.
When I started my job, my employer was…
When I started my job, my employer was already using Vonage at our 2 office locations. Long story short, our sister office decided to switch to another phone service, but my office continued to use Vonage. That’s when I inherited the monster. Ever since our sister office split off the plan, we have had nothing but unresolved glitches for the past 11 months. In 11 months, I’ve just today received a call from a human at Vonage, and that was only after I informed my Live Chat rep that I was considering switching to another phone provider. Here are the glitches we deal with daily: We have 4 extensions at our office, and sometimes the texts from our clients appear on all of our mobile apps, and sometimes they don’t, which means we sometimes accidentally “ignore”our clients. When I live chatted about this, I was told, “if it isn’t happening right at this moment while we are chatting, there is nothing I can do to help you.” Our outgoing call numbers are not the same number our clients are familiar with. I was told there is no way to resolve this, since we each need our own extension, our outgoing calls are the internal numbers associated with our unique extensions. This means that clients often ignore our calls, because they don’t recognize the number. Finally, when setting up our account Vonage mis-titled our business name, and after several attempts to get it changed, it is still wrong.
We’ve been a Vonage Business Customer…
We’ve been a Vonage Business Customer for 12 years. Up time and quality of service is great. BUT, if you have ANY technical problems you’re SOL. They DO NOT OFFER LIVE TECHNICAL HELP “unless you call new accounts” and “”demand”” help. Simple issue I’m having getting a existing handset to register. Nothing special! Only service they offer is Chat. Chat is low level and they can’t help. On hold again right now with a NEW Customer CSR. Even he can’t get a Tech to answer or three way. It’s 10am CST. The Tech CSR that did call me at my appointment time earlier this morning placed me on hold for 30 min. Then their hold timer timed out. He DID NOT CALL BACK!!! Back on hold with New Customer CSR waiting. As of this note I’ve been working hours to get the issue resolved over two days. The message in my ear says they are too busy and somebody will have to call me back. And to press 1 for call back, only pressing 1 does nothing! Still on hold listening to music… now one hour…
My company went out of business 12…
My company went out of business 12 months into the contract – I called to cancel and was advise I needed to call 30 days before the contract expired. I was not aware the default for auto renewal is typical business practice with Vonage. The customer must elect out of this function.
I had to pay an eleven month early term fee to get out of the contract. They lowered my monthly price to offset the cost of early term fee – can we say shady business practice?
I was floored with the entire cancellation process. You are transferred from dept to dept, place on hold, told to call back if you do not have all your acct info, and no one can lookup your info by name of business.
Horrible company and unethical business practices.
DO NOT sign up with Vonage. We have…
DO NOT sign up with Vonage. We have been trying for a month to cancel our service (found a service of 1/4 the price). Prior to canceling, we tried to add a line. We added a line and immediately realized it didn’t have the services we needed. We canceled 20 min later. The service tech assured us we’d be refunded the charge for the line. We were never refunded. Vonage auto renewed our contract for a year. They have NO record of such a contractual agreement. No one will actually call you back. If they do, they do not have the skills or authority to actually make changes or resolve your issues.
The setup process was next to…
The setup process was next to impossible and took longer than 4 weeks to port a number. Then there is no one you can talk to live about setting up your account. If you have any issues, you have to resolve them through chat and explaining things through chat is a huge waste of time. Something that could be resolved in 5 minutes takes at least an hour or longer. My issue did not get resolved at all.
I just got a Vonage Business account…
I just got a Vonage Business account around 15 days back, and if you beleive they have been charging me but nlt able to setup the account to make even basic calls. How bad can that be .. eeven wazzup you can make calls by just simple signup.
I will strongly recomend to stay away from Vonage Business. Their customer reps seems just have basic trainings and can not help at all.
Waste of money and time
Chat only technical support. It took me…
Chat only technical support. It took me 4 hours via chat to solve a problem that could have been resolved in 5 minutes on the phone. Chat support agents are not well trained and two refused to help after my case had been escalated. They do not prorate bulls after cancelation. Run as fast as you can from this company if you are thinking about a VOIP provider
Vonage Overview: Reinventing Communications Once Again
Change is an essential part of the Vonage DNA. The company’s original business brought VoIP to families and small businesses. And now they’re making communications more flexible, intelligent, and personal to help enterprises around the world stay ahead. Through acquisitions and organic growth, Vonage has combined unified communications, contact centers, and communications APIs under one roof. The collective expertise has created the world’s most flexible cloud communications platform.
Vonage Business Communications
Vonage Business Communications is one of the strongest offerings for SMB organizations looking for an entire unified communications platform that enables users to connect by voice, messaging, SMS, and video. The scalable solution helps companies deliver secure, global customer communications experiences to over 35 countries. Pricing is competitive, with plans tailored to fit specific needs and requirements, and month-to-month contracts are available as well.
Vonage Business Communications Plan Options
1 – 4 lines, $19.99 per line
5 – 19 lines, $17.99 per line
20+ lines, $14.99 per line
Plus taxes and fees per line
Great for remote teams and professionals on the go, with seamless connectivity across mobile devices and desktop apps.
1 – 4 lines, $29.99 per line
5 – 19 lines, $27.99 per line
20+ lines, $24.99 per line
Plus taxes and fees per line
Users can collaborate and communicate on their preferred channel, whether that’s calls, messaging, or video—including desk phones. Also includes access to business applications or IP phones.
1 – 4 lines, $39.99 per line
5 – 19 lines, $37.99 per line
20+ lines, $34.99 per line
Plus taxes and fees per line
From calls to messaging to video, the advanced package keeps everyone connected on their preferred channels. Users can access business applications and numerous premium calling features. Available for IP phones.
Refer to the Vonage site for detailed plan options, a free trial offer, free quote, and more.
Help & Support Options
Vonage features a number of dedicated support channels and resources, including:
Editor’s Bottom Line
Vonage offers three packages with increasing feature sets, and each has select pricing based on the number of lines you require. All of the packages come with desktop and mobile apps, unlimited calling and messaging, and dozens of phone features such as call screening.
Your business can completely tailor the solution with the features you need, instead of paying a price that includes features that will never be used.
As an added bonus, every plan includes Vonage Team Messaging. So even if your company only has a few VoIP lines, you can connect all of your employees. This makes it easy to share files, start a group chat, or make voice or video calls.
The Premium and Advanced plans also include Vonage Meetings at no extra cost. This allows remote teams to optimally collaborate however they wish—by phone, messaging, or video for completely unified communications.
Overall, Vonage Business Communications is a strong choice for any organization that’s looking for a tailored approach solution, while still maintaining the flexibility and scalability of a cloud solution. Vonage manages to include an impressive feature set into a cost-effective, custom solution for every business. And its platform extensions—across voice, SMS, messaging, video, and more—help round out Vonage’s offerings to be much more than just business VoIP.
To learn more about Vonage Business Communications, call 1 (844) 365-9460.