Sprinklr is a full-service contact center solution that has been rising in popularity. The AI-powered platform provides self-service capabilities, workforce management, analytics, workflow automation, and agent assistance across voice and digital channels.
Sprinklr stands out from the competition thanks to its robust AI model catalog. The catalog contains 750+ prebuilt AI models and 60+ out-of-the-box, industry-specific models (flights and hotel booking, banking, etc.)
Still, Sprinklr is not the best fit for every contact center. The high price tag, security concerns, lack of video conferencing, and limited voice features may have you looking for alternatives. Below is a breakdown of our favorite Sprinklr alternatives that shine where Sprinklr falls short.
Sprinklr CXM Alternatives
- Nextiva - Best for affordability and customer support
- Five9 - Best for workforce optimization and ease of use
- NICE CXone - Best for customization and omnichannel service
1. Nextiva
Nextiva is a secure and reliable cloud-based CCaaS platform for sales, service, and support teams.
Like Sprinklr, Nextiva’s Customer Experience Suite offers omnichannel routing, workforce management, and built-in analytics. Nextiva pricing starts at $99 per month, per user–over $100 less than Sprinklr’s cheapest plan.
Nextiva is a Good Sprinklr Alternative if You Need:
- 24/7 Customer support: Nextiva offers award-winning live customer service for all users
- AI-powered bots: Nextiva users can build AI-powered chatbots for automated self-service on business websites, messaging apps like WhatsApp, and social media platforms like Facebook
- Skills-based routing: Smart routing matches customers to the best available agent (across all channels) with the specific skills needed to assist them
- CRM integrations: Nextiva includes pre-built integrations with popular CRM solutions like Salesforce, Hubspot, Oracle, Microsoft, and Zendesk–plus REST APIs
- Voicemail drop: Agents can leave an outbound voicemail message for customers with one click
Nextiva Pricing
The Nextiva Customer Experience Suite offers 3 pricing plans from $99 to $139 monthly per user. Annual and volume discounts are available, as are add-ons for CRM integrations, performance dashboards, and Intelligent Virtual Agents (IVAs).
For more information, see our Nextiva pricing guide.
Nextiva Pros
- Nextiva is a reliable and secure platform with a 99.999% uptime guarantee and SSO
- All Nextiva plans include a complete workflow engine with advanced business process automation
- AI redaction of sensitive information included for all Nextiva users for greater customer privacy
Nextiva Cons
- Nextiva does not offer a free trial like Sprinklr (only demos)
- Unlike Sprinklr, Nextiva doesn’t offer canned responses or quick responses
- Nextiva Lacks the advanced marketing tools that Sprinklr has, including social listening and AI-powered market research
2. Five9
Five9 is a cloud-based contact center software solution that combines workforce management capabilities with a digital-first CCaaS solution for inbound, outbound, or blended contact centers.
Five9’s pricing is similar to Sprinklr, but it offers some unique WFO features in a user-friendly platform that lets businesses build low-code or no-code intelligent virtual assistants.
Five9 is a Good Sprinklr Alternative if You Need:
- Gamification: Fully integrated gamification tool allows employees to access daily performance metrics and engage in challenges while supervisors offer rewards, check likely results of a game using historical data, and more
- Agent assist: AI-powered tool displays real-time guidance cards, suggestions, and checklists for agents, automates after-call work, and sends agents reminders and tips
- Outbound dialer: Includes 5 dialing modes- predictive, power, preview, progressive and TCPA manual touch
- No code call flow builder: Five9 Studio enables users to build IVAs with minimal technical experience–and access a range of conversational AI technologies from Google, Amazon, IBM Watson, etc.
- Workforce management: Robust workforce management suite with schedule forecasting, real-time adherence monitoring, live agent shift bidding, and more
Five9 Pricing
Five9 offers four pricing plans starting at $119 per month, per user.
For more information, please see our Five9 pricing guide.
Five9 Pros
- Five9 offers a unified interface for communication across all channels including voice, email, SMS/MMs, and social messaging
- Five9’s video chat tool includes screen sharing, barcode scanning, and rich communications
- Five9 is a highly secure platform, offering HIPAA compliance, data encryption, and 24/7/365 network monitoring
Five9 Cons
- Five9 is expensive, and both Premium and Ultimate plans cost more than Sprinklr
- Lacks the social publishing and engagement tools Sprinklr offers
- Lacks standard video features of competitors, including in-meeting reactions and virtual backgrounds
3. NICE CXone
NICE CXone is a robust customer experience platform including omnichannel routing, digital self-service tools, workforce management, and outbound campaign management.
CXone is an open platform and is highly customizable with compliance controls, flexible pricing plans, and RESTful APIs.
NICE CXone is a Good Sprinklr Alternative if You Need:
- Self-service analytics: Tracks customer conversation data such as escalated and abandoned conversations, message volumes, engagement rates, and conversation journey in real-time
- Quality management: Includes forms, quality plans, coaching, calibrations, and appeal flows under one pane of glass with enriched reporting capabilities
- Interaction recording: Secure, encrypted recording feature captures all agent-customer conversations across channels
- CSAT scoring: Automatically presents customers with a CSAT survey at the end of an interaction, calculates the score at the agent level, and makes it available on the agent/supervisor dashboard
- IVR capabilities: CXone’s IVR tool is fully integrated with ACD and specialized AI that allows users to create intelligent, data-directed call flows
NICE CXone Pricing
NICE CXone has a digital-only plan for $71 per month, per seat, and then offers 5 omnichannel CCaaS plans ranging from $110 to $249 per month, per seat.
For more information, please see our NICE CXone pricing guide.
NICE CXone Pros
- CXone facilitates communication across 40+ channels, including niche social media platforms and industry-specific apps
- CXone includes a large variety of prebuilt integrations plus RESTful APIs and SDKs
- Includes innovative, AI-powered tools such as self-service bots and Agent Assist
NICE CXone Cons
- Online knowledge base is outdated and feature names are constantly changing, making the learning curve difficult
- Team messaging and other collaboration tools require the 1CX UCaaS add-on
- Interface can become cluttered due to cross-channel communication
Sprinklr Social Alternatives
- Hootsuite - Best for analyzing social media performance
- Sprout Social - Best for security and customer service
- Zoho - Best low cost solution
- Zendesk - Best for implementing customer self-service
1. Hootsuite
Hootsuite provides a streamlined dashboard enabling users to create posts, engage with customers, monitor comments and @mentions, and track hundreds of metrics on social media platforms like Facebook, Instagram, TikTok, X (Twitter), LinkedIn, Pinterest, YouTube, and Threads. Hootsuite helps companies create value-driven given content with stock photos, templates, a drag-and-drop content calendar, and generative AI.
Hootsuite allows bulk posting of up to 350 social media posts at once.
Hootsuite is a Good Sprinklr Alternative if You Need
- Analytics: Hootsuite allows users to track both paid ads and organic posts and see what drives engagement. Users drill down to the post, network, or page level to track views, clicks, engagement, and more
- Social Listening: Hootsuite users can monitor keywords, mentions, and hashtags, find influencers, track sentiment, and even scope out competitors
- Automations: Hootsuite allows users to automate much of the social media management process including tagging, assigning, common replies, and Instagram DMs
- A New Social Strategy: Hootsuite offers AI-powered assistance on content creation, including suggestions of when to post and idea generation based on trends
- Niche integrations: Hootsuite offers over 100 intehrations with third party apps like Cloudview, Google My Business, Upfluence, and Vidyard
Hootsuite Pricing
Hootsuite starts at $99 per user, per month for its Standard plan which allows for up to 5 social accounts. For more social accounts you will need the Advanced Plan starting at $249 per user, per month. Hootsuite also offers a quote-based Enterprise plan.
Month-to-month pricing ranges from $149-$399 per user, per month.
Pros
- Hootsuite offers transparent and affordable pricing compared to Sprinklr
- Hootsuite enables employees to access all posts, comments, and interactions under one pane of glass with a centralized dashboard and inbox
- Includes AI-powered tools for content creation, responses to comments, idea generation, etc.
Cons
- Searching competitor mentions is limited to only 5 competitors in the last 7 days for the Standard Plan, and limited to 20 competitors in all other plans
- Hootsuite AI is not as extensive as Sprinklr AI, for example, it does not extend to approval workflows
- Essential tools such as SSO, GenAI chatbot, smart replies, and Salesforce integration are only included in the Enterprise plan
2. Sprout Social
Sprout Social is an all-in-one social media marketing solution. Sprout Social users access all social media channels from a unified dashboard and create content calendars, workflows, and posts with the help of GenAI and automations. Users can also monitor review websites such as Yelp.
Sprout Social is more expensive than some competitors, but it is more transparent with its pricing than Sprinklr. Sprout Social also offers a high level of security with two-factor authentication and profile level access restrictions.
Sprout Social is a Good Sprinklr Alternative if You Need
- Customer service: Sprout Social offers live customer support to all its customers including 24/5 phone and live chat support
- AI-powered workflows: Paired with LLM integrations including OpenAI and Claude, Sprout Social offers GenAI writing assistance and insights
- Leverage employee advocacy: Users can easily add shareable content such as links, videos, images, etc., send targeted communication such as newsletters, and more
- Collaboration with outsiders: Sprout Social allows companies to share the content calendar with external stakeholders as well as internal team members with real-time commenting and approval settings
Sprout Social Pricing
Sprout Social offers a 30-day free trial and four bundled plans ranging from $199 per user, per month to $399 per user, per month, and up. Month to month pricing is not available. Sprout Social also offers several add ons including social listening, premium analytics, employee advocacy and professional onboarding services.
Pros
- Users have access to the full conversation history in the Professional plan and up
- Mobile app for Android and iOS allows users to set up custom push notifications across channels
- All users can see when a team member is replying to a social media comment in real-time to prevent collisions
Cons
- Although Sprout Social allows users to track custom keywords and phrases, the number of keywords is limited on all plans
- Pricier than some competitors even for the limited Standard plan
- Analytics are somewhat basic without the Premium Analytics add-on
3. Zoho
Zoho is a SaaS platform that offers a suite of different products tailored for service teams, marketing departments, finance groups, legal firms, HR, and more. Zoho Social allows users to schedule unlimited posts, monitor engagement, create reports, and set up approval and workflows.
Zoho Social seamlessly integrates with other Zoho products like Zoho Desk and Zoho CRM. Zoho pricing is extremely affordable, and Premium users also have access to team audio and video chat.
Zoho is a Good Sprinklr Alternative if You Need
- An affordable solution: Zoho offers pricing for businesses that range from free to $40 per month. Much lower than Sprinklr and other platforms on this list
- A platform that works with the other Zoho products your team is already using: Zoho Social can be combined with Zoho CRM to customize engagement with customers on soical media
- Niche channels: Zoho Social works with Pinterest, TikTok, Mastodon, Threads, Bluesky, and more
- To manage social accounts for your clients: Zoho offers a plan just for agencies, allowing them to monitor and engage social channels for up to 20 different brands and up to 280 total channels
- Lead generation: Zoho Social users can add leads to Zoho CRM manually, or automatically by creating conditions
Zoho Pricing
Zoho Social for businesses offers a free version and three paid plans ranging from $10 to $40 per month. Zoho Social for agencies offers two plans from $230 to $330 per month when billed annually. Zoho does not have per user pricing and charges flat monthly rates but it does limit the number of users and brands. Professional and Premium plan users have the option to add on team members ($10 per team member) or brands ($14.50-$19.50 per brand depending on the plan).
Pros
- Zoho is one of the few platforms to offer a completely free version and it's paid plans are more affordable than competitors
- Zoho has a simple, minimalist user interface without a lot of bells and whistles making it a great choice for startups and solopreneurs
- Zoho includes helpful features for creating engaging content such as a link shortener, media library, user tagging, etc.
Cons
- Zoho does not offer advanced security features like E2EE, MFA, etc.
- Team members are limited to only one for the Free, Standard and Professional plans, and 3 for the Premium plan
- No live customer support is offered (only 24/5 email support)
4. Zendesk
Zendesk is a complete customer service solution offering a ticketing service, AI agents, and even a customer portal capabilities. While social media is not it's primary focus, Zendesk includes social media management tools in all plans. Zendesk users can engage with customer on platforms such as Facebook, X, Instagram, WhatsApp, Slack, WeChat, LINE, and more. Zendesk Suite users can add up to 5 X handles.
Zendesk also includes VoIP capabilities including IVR, call recording, voicemail, and text messaging.
Zendesk is a Good Sprinklr Alternative if You Need
- Ticketing software with social media management built in: Zendesk allows companies to embed support onto their website and organizes all customer interactions in one hub with context and history
- AI Agents: Zendesk's AI Agents use GenAI and NLP to give personalized responses instantly to common queries in natural language
- Call routing: Like Sprinklr, Zendesk includes phone support and call routing capabilities with business hours, skills-based routing, ring groups, IVR, and more
- Customer self-service: Zendesk enables users to create a customer portal, set up contact forms, message clients either in real-time (live chat) or asynchronously, and more
- HIPAA compliance: Zendesk is one of the few providers on our list to offer HIPAA compliance. The Suite Professional and Suite Enterprise plans are HIPAA-enabled
Zendesk Pricing
Zendesk offers four very affordable plans ranging from $19 per agent, per month, to $115 per agent, per month. Suite Enterprise plans are quote based only and offer ticket queues, sandboxes, and visual data alerts. Month to month pricing ranges from $25 to $149+ per agent, per month. Add ons include workforce management, CoPilot, quality assurance, and advanced data protection.
Pros
- Starting at just $19 per month, Zendesk is cheaper than many competitors and includes more channels like voice and text
- Can be used to build a complete communications platform with voice, messaging, social media interactions, ticketing, customer self-service, workforce management, and more
- Secure platform with the option to add on advanced encryption, data masking, etc.
Cons
- Does not include more advanced social media management features such as content scheduling, tagging, etc.
- Zendesk's GenAI writing tool is only available as an add-on
- Zendesk charges per text message, and additional fees may apply for voice call minutes depending on the provider and plan
Which Sprinklr Alternative Should You Choose?
- For large businesses and enterprises: Five9 includes a high level and security and reliability along with plenty of advanced features, making it an ideal choice for enterprises that deal with sensitive customer data. Sprout Social includes powerful AI-powered features
- For small and medium-sized businesses: NICE CXone offers a number of plans at different price points with 360-degree customer views, perfect for growing businesses. Hootsuite and Zendesk similarly offer lots of flexibility with room to scale
- For startups and solopreneurs: Nextiva offers affordable pricing, a clean interface, and helpful customer support. Zoho Social is great for startups that can take advantage of the free version
