Founded in 2004, this Texas based subsidiary of Masergy Communications offers users hosted unified communications solutions as well as Global MPLS Access, SIP Trunking, Custom Integration, Contact Center, Call Recording, Call Accounting, Phones and Hardware, and Service Deployment. The provider caters to business customers as their products are aimed at the enterprise level. The Unified Communications solution comes equipped with IP Telephony/Voice (VoIP), Messaging, Presence, Conferencing, Mobility, and Video Calling services. With these services users are subject to features including call center, call recording, call accounting, SIP Trunking, and more. Along with UC solutions, the provider’s Global MPLS Access offers users business class cloud communications solutions. Offerings such as Custom Integration, Call Recording, and Call Accounting all help to better analyze and manage a service/solution. Broadcore also offers users phones and hardware. Through research and interoperability qualification programs, Broadcore is determined to deliver the best hardware solutions for their users. Also, the provider aids in service deployment with expert teams that streamline the activation process through refined work flow, tight integration of existing and new technologies, and concise project plans. In regards to pricing, Broadcore absorbs the costs associated with data redundancy, infrastructure expansions, technology obsolescence risks, system scalability, and new integrations/upgrades; therefore, their services are cost efficient for users. Lastly, Broadcore offers documentation (software downloads, training, FAQs, White papers, etc.) for users, as well as customer support via phone number, email, or website message.