RingCentral is considered one of the best options out there when it comes to VoIP services for your business. Users love their feature-rich service and the ability to access their phones across a variety of devices. And they’ve made it to the top of Gartner’s UCaaS Magic Quadrant for the last five years.

But they’re not for everyone. Finding the right VoIP provider is like finding a new pair of shoes. It can take a while, but the result is something that fits your business perfectly.

Here are the top RingCentral alternatives for 2021:

      • Vonage Business
      • Nextiva
      • 8×8
      • GoToConnect
      • Dialpad
      • Mitel
      • Intermedia
      • Grasshopper
      • Ooma

 

RingCentral Alternatives Need Advanced Features

RingCentral helps companies stay connected to their business and their customers, no matter where they are. Some prime benefits of RingCentral are:

  • Their unified cloud communication solution makes it possible to manage calls, text messages, and collaborate with colleagues.
  • Their features are usable from any device, including smartphones, computers, and tablets.
  • Their simul-ring feature offers call management, routing to the next available person if the main phone line is busy.
  • Auto-attendants and IVR offer call routing to keep callers from being sent to voicemail.

These are great, but where does the service falter? Here are a few sticking points:

  • Some RingCentral reviewers complain about the support they receive from RingCentral, and problems can take days to resolve.
  • When sending texts with RingCentral, they may come out garbled and glitch on the other end.

While the above list has some of the most reliable RingCentral features, you’ll find many of these service providers offer comparable packages. RingCentral alternatives must compete with more than just RingCentral pricing. Here are the top business VoIP providers to consider as RingCentral alternatives in 2020.

 

Vonage

Originally, called Min-X when it was launched in 2001, Vonage is one of the business VoIP providers that is widely recognizable, even outside the industry. Vonage Cloud is their business solution that’s designed to use cloud-based technology to continually update a business’s communication ability as it grows.

With Vonage Business, like RingCentral, you can make phone calls, text, and set up video conferences from any device you want. Their desktop and mobile VoIP apps help link all the services together, so you can be there for your business, regardless of whether or not you’re in the building. The software uses Amazon Chime Pro Tier, which provides security in intra-company communications as well as providing features like screen share and chat.

 

Here’s a look at Vonage pricing:

Vonage Business Cloud Pricing

[Source: Vonage UC Plans & Pricing, updated on 10/29/2020]

Pros

Cons

Customers often worry about the quality of phone calls with business VoIP services, but call quality with Vonage Business is excellent. Vonage Transcription can sometimes be inaccurate.
Their follow me feature allows you to easily route desk phone or call center calls to your cell phone or another device. Features like call recording aren’t available in the standard plan.
Vonage Business has mobile and desktop applications that will allow teams to coordinate from anywhere.

 

Nextiva

Since 2006 Nextiva has helped over 150,000 businesses by providing best-in-class VoIP services. Nextiva works with companies ranging from small businesses to international airlines. While RingCentral is one of the top Nextiva alternatives, Nextiva is a service that’s continually building on their offerings to compete as a RingCentral alternative.

Nextiva offers customers features like hosted voice calling, voicemail transcription, video conferencing, toll-free numbers, texting, and even online faxing. The company also has unlimited calling and virtual fax for those that need it. While RingCentral is an excellent choice for conferences, Nextiva has a robust conference bridge that will allow up to nine people to attend.

 

Here’s a look at Nextiva’s pricing:

Nextiva Pricing & Plans

[Source: Nextiva Pricing & Plans, updated on 10/29/2020]

Pros

Cons

Nextiva users report a level of service that they’ve never experienced before. While their support is excellent, some users wish it was easier to deal with problems themselves.
Calls are clear, with no static or background noise. Business voicemail can be difficult to access when not in the office.
With the Nextiva Office Pro plan, the company offers unlimited domestic calling. The online manuals are sometimes outdated.

 

8×8

Bringing 25 years of experience to the table, 8×8 offers users multiple solutions to best suit their needs. 8×8 is one of the industry leaders, and with its new free video conferencing software, they are set to have an even larger install base.

8×8 provides standard offerings like hosted voice calls, voicemail, video conferencing, and text messaging, making them one of the top RingCentral alternatives. They serve small- to medium-sized businesses as well as enterprise-level customers. The company also provides actionable call analytics for your team.

 

Here’s a look at 8×8’s pricing:

8x8 Phone System Pricing

[Source: 8×8 Business Phone Pricing, updated on 10/29/2020]

Pros

Cons

8×8 has built-in CRM integration for a variety of different platforms, including GSuite, Hubspot, Salesforce, and more. 8×8 users report that support services could be better with 8×8, and technical issues tend to take a long time to get resolved.
The real-time analytics and built-in reporting give users the ability to track results with a high level of accuracy. The setup process can be lengthy and complicated.
Their VoIP solution is known for its ability to produce HD levels of audio.

 

GoToConnect

GoToConnect was previously known as Jive Communications, which is now a part of the LogMeIn family. Jive was founded in 2006, but in 2019 LogMeIn made the decision to merge the product with its GoTo products to create GoToConnect. This new offering pairs together Jive’s hosted PBX service with GoToMeeting’s video meeting capabilities.

GoToConnect provides customers with a full suite of tools to help grow your business. This includes auto attendants, mobile apps, call forwarding, virtual voicemail, ring groups, and more. The company boasts savings of up to 87% when moving from a traditional phone service to their system.

 

Here’s a look at GoToConnect’s pricing and plans:

GoToConnect Pricing Tiers

[Source: GoToConnect Pricing – updated on 10/29/2020] 

Pros Cons
Solid support team UI and navigation has room for improvement
Affordable product Difficult to set up without support’s assistance
Easy to make changes to your existing plan Occasional service outages

Learn more about about GoToConnect pricing and plans.

 

Dialpad

Dialpad brings a wide range of tools to the table on a platform that was built on the Google Cloud Platform. Dialpad started as Uberconference, which is included in Dialpad offerings. The company is cloud-based, and they also offer AI and contact center solutions. Dialpad Talk is their business phone service, and this software has built a reputation for clarity and call quality.

Dialpad now provides business owners with voice calling, video conferencing, desk-to-desk calling, and more. They also have several integrations with tools like GSuite and Office365. Dialpad is known for the saying, “Work is a thing you do, not a place you go,” and their design supports this. Users can utilize all of the Dialpad features from virtually any device or in any location.

 

Here’s a look at Dialpad’s pricing and plans:

Dialpad Talk Pricing & Plans

[Source: Dialpad Pricing, updated on 10/29/2020]

Pros

Cons

Dialpad works seamlessly across all devices, which grants users the ability to work from anywhere. Some Dialpad users complain about call quality issues.
There’s an AI transcription service that will transcribe calls for optimized record keeping and analytics. Phone support is minimal for the lower-priced plans.
This is a solution that is easy to deploy quickly across an organization.

 

Mitel

Mitel is a Canadian company that has been offering its services for over 40 years and began as a lawnmower company. Over time, the company shifted focus towards communications, and today, it’s entire focus is VoIP for businesses.

Mitel brings experience to the table and offers companies the ability to make voice calls, video conferencing, texting, and more. Their solution is device-agnostic, and the company even provides a mobile-first collaboration tool that works for both Android and iOS. Through this tool, users can start a conference with just one click.

 

Here’s a look at Mitel’s pricing:

Mitel Pricing & Plans

[Source: Mitel website, updated on 10/29/2020]

Pros

Cons

Everything from setting the system up to on-going maintenance is done much easier than competitors like RingCentral. Mitel user reviews report spending too much time on the phone. And having support tickets stack up as a result of the delays in getting things sorted out.
The core offering is excellent and is scalable for companies that are growing. Some users report that Mitel support could improve.
There is Siri integration on iOS devices.

 

Intermedia

Intermedia’s Unite product has been a VoIP favorite for several years. They’ve been recognized as one of PCMag’s Editors’ Choice winners since 2017. Competitive RingCentral alternatives must aim at enterprise solutions like Intermedia does through their tiered services that attract clients of all sizes.

Intermedia is built for businesses that don’t want a complicated setup process or a solution that’s hard to manage on a day-to-day basis. The solution has apps for both desktop and mobile use, and file sharing is easy through either platform type. Intermedia is a service provider with no annual contracts, which can be an easier setup for smaller businesses.

 

Here’s a look at Intermedia’s pricing and plans:

Intermedia Unite Pricing

[Source: Intermdia Pricing page, updated on 10/29/2020]

Pros

Cons

Intermedia promises 99.999% uptime and underscore that aspect with a service-level agreement that’s backed financially. Feature rollout is notoriously slow. They are often working on upgrading their legacy users and prioritize them over new users.
Intermedia offers an interface to check out your support tickets and access live chat when you need it. A few notable features will cost users additional monthly fees.
Customer support is open 24/7.

 

Grasshopper

Grasshopper is one of the most well-known business phone providers for small businesses and individuals. If you’re looking to run an office from home, it’s the perfect solution for projecting professionalism. They offer a fast and easy set up at multiple tiers to cover your business as it scales up.

Grasshopper makes it easy to have two phone numbers on a single phone so that clients can reach users without the need to have their personal local number. They also have a robust set of desktop and mobile apps that grant access to business texting, call forwarding, and virtual fax. They even provides voicemail transcription, better than most Grasshopper alternatives.

 

Here’s a look at Grasshopper’s pricing and plans:

Pros

Cons

Grasshopper has a great voicemail system to collect messages from callers. Some users complain of high latency with their service. This leads to a delay when you’re talking to users on the system.
Faxing is fast and straightforward with Grasshopper with inbound and outbound faxes from the same business number. The support staff is adequate, but they don’t follow up with a call or email.
The voicemail transcription feature is convenient for record keeping and analytics. Number porting takes seven to 10 business days.

 

Ooma

Ooma creates an innovative communications experience for businesses. Their communications hub, Ooma Office, provides users with cloud-based telephony services. The platform offers more than 35 distinct features to ensure customers save money and never miss a call.

Ooma Office offers features curated specifically for small businesses. This includes high-definition voice and advanced features such as enhanced call blocking and call recording. The platform also offers integrations with mobile devices so you can take your calls on the go.

 

Here’s a look at Ooma’s two pricing plans:

Ooma Office Pricing Chart

[Source: Ooma’s website, updated on 10/29/2020]

Pros Cons
Reasonably priced product Room for improvement with Ooma-branded phones
Easy to set up Occasional issues with call quality
Impressive call forwarding feature Mobile app could be fleshed out more

 

RingCentral Alternatives Offer the Best Business Phone System

To establish a baseline for your needs, ask the following question, “Which features are most important to me today?”

Once you’ve established your starting point, the next question should be, “What features are going to be important to me next year?”

You need to project out when investing in technology like VoIP to ensure you’re not going through the whole process one, two, or even three years from now. Switching isn’t always easy, or cheap, so finding a solution that allows you to grow, add users, and take advantage of increased functionality is essential.

The same holds for pricing. You’ll want a solution that remains in your budget as you scale. There are fewer things less pleasant than discovering the next pricing tier for your cloud phone system is way out of your budget. This will force you to go through the selection process all over again, which no one wants.

To find out which provider offers the best prices for the services you currently need and for what you may need tomorrow, check out our business VoIP pricing guide.