5 Ways to Determine the Early ROI of CRM

5 Ways to Determine the Early ROI of CRM
Customer relationship management (CRM) is all the rage. More and more vendors are offering CRM solutions to a wider range of corporate clients. Businesses are getting on the bandwagon and utilizing CRM dashboards to learn more about their customers and their purchasing histories at a glance.However, there are some good questions attached to a lot of these modern IT upgrades. Simply put, how do you determine the “value for... Read More

The Incredible Environmental Impact of Cloud Technology

The Incredible Environmental Impact of Cloud Technology
Last year, Greenpeace published Clicking Clean: How Companies are Creating the Green Internet. The report took a wide-ranging view of how tech companies are addressing issues of energy, environmental impact, future regulatory pressures, and more. The energy footprint of technology in general and the internet specifically is boggling. For example, let’s just take three common aspects of our online world: watching video content,... Read More

Why Are IVR Systems Still So Dumb?

Why Are IVR Systems Still So Dumb?
The kinds of automated phone service we are now used to, have been around for a while - as soon as automated voice messaging became available, Interactive Voice Response or IVR became a popular way for businesses to bring down their labor costs.Nowadays, when you call any large or more established business, it's not unusual for you to get an automated voice “robot” instead of a person.IVR uses algorithms to figure... Read More

3 Effortless Ways Android Users Can Cut Roaming Costs When Traveling

3 Effortless Ways Android Users Can Cut Roaming Costs When Traveling
Its darkest winter, and many of us are beginning to think about vacations and other travel. If you’ve traveled globally anytime since the modern smartphone was invented in 2007, you’ll know that you can get stung by roaming fees from carriers—in particular by data fees.Sprint, as an example, charges $19.45 a MB in many overseas locations. A single smartphone selfie—or dronie if you’re embracing 2015 with... Read More

The 9 Most Innovative People in VoIP in 2014

The 9 Most Innovative People in VoIP in 2014
In a field as exciting and dynamic as VoIP, developments and innovations come thick and fast. Every year brings new breakthroughs, and 2014 was no exception. This is an industry filled with creative and driven people who are constantly pushing the limits of what’s possible in the young but powerful technology. We've spent the last twelve months bringing you the most relevant and interesting VoIP and cloud technology stories... Read More

The 10 Best Cloud Computing Books of 2014

The 10 Best Cloud Computing Books of 2014
The internet is packed with information about cloud computing. In fact, here at GetVoIP we like to think we have a valuable contribution to make in that arena. When it comes to getting a coherent, big-picture, start-to-finish view of a subject, however, sometimes it’s hard to beat a good old book. We’ve taken a look at some of the hundreds of titles on the subject that were published in 2014, and made this list of the ten best... Read More

The 10 Best CRM CEOs to Work for in 2015

The 10 Best CRM CEOs to Work for in 2015
It’s a good time to be looking for a job in the CRM industry. Every week, the customer relationship landscape grows more complex as social media channels proliferate and Big Data becomes a bigger deal. The upshot is that dozens of CRM companies are urgently seeking to grow their teams in an effort to keep up with the surging demand. The market is evolving quickly and as a prospective employee you want to work for a company with... Read More

Telepresence vs. Video Conferencing: 3 Key Points to Know

Telepresence vs. Video Conferencing: 3 Key Points to Know
"Telepresence" and "videoconferencing" are terms that are thrown around often in the world of telecommunications. While they both deal with communicating through audio/video remotely, it might be best to point out what separates one from the other. There are intrinsic differences in the goals and deployment of each service that make them both viable solutions for a business wanting to round up its remote staff. Let's... Read More

Tech Employees Confess: Study Reveals 21% Steal from Work [Infographic]

Tech Employees Confess: Study Reveals 21% Steal from Work [Infographic]
From large-scale fraud to raids on the stationary cupboard, employee theft is an unfortunate reality. Recent estimates say that it accounts for up to $200 billion in losses across the country. Employee theft is a problem faced by companies of all sizes, but its impact on small and medium sized businesses can be disproportionately grave.Employees who steal come from all walks of life and a wide range economic backgrounds, and their motives can... Read More

SugarCRM vs Salesforce CRM Comparison For Large Business

SugarCRM vs Salesforce CRM Comparison For Large Business
CRM, or Customer Relationship Management, is a system for tracking and managing an organization's interactions with clients and potential clients. Primarily, it is a tool used to track, and hence improve and increase, sales. That said, CRM today encompasses a range of interactions, from hours-long in-person meetings to 140 character social media messages and everything in between. The experience of CRM has evolved into an immersive,... Read More

The Big Picture of The Hosted VoIP Market in 2014

The Big Picture of The Hosted VoIP Market in 2014
We decided to step back and take in the larger picture of all of the emerging trends in the hosted VoIP market. This is one of the most dynamic markets in the technology world today: its growth is explosive, and there’s no end in sight. Every aspect of the way we do business has been touched by these emerging technologies, and more changes are just over the horizon. Last month, the research firm Frost & Sullivan released a... Read More

Yealink SIP-T22P Hands-on Review

Yealink SIP-T22P Hands-on Review
Video Review:[video: https://www.youtube.com/watch?v=AC1oNMwueP8]Physical Overview:Dimensions: Phone base is just over 8” wide, 7.5” deep, 6” highIt’s actually quite a small footprint for a desk phone and this has the ability of coming off as a cheap phone or simply a perfectly sized phone, only you can decide that.The design is spot on with the layout of the buttons and lights, it fits and is visually... Read More

Google Nexus 9 Tablet Hands-on Video Review

Google Nexus 9 Tablet Hands-on Video Review
Initial thoughts:Opening the box and seeing what's inside provides a great experience. I've unboxed many new devices and have always had a great deal of respect for a device based on how it's packaged and the opening experience it offers users. This is something that Apple (gasp) has been able to deliver its customers a while and it’s nice to see others step up to their game.I specifically target things like the... Read More

5 Things to Consider When Shopping for an MDM

5 Things to Consider When Shopping for an MDM
The legions of smartphone and tablets that are entering the organization – those both known and unknown to IT and telecommunications managers – create a multitude of security and management challenges.We know that. We also know that one of the main platforms to meet this challenge is mobile device management (MDM) solutions. It is a moving target, however. MDM is a deceptively simple name for a wide variety of technologies that... Read More

Ooma Premier vs netTALK Comparison

Ooma Premier vs netTALK Comparison
netTALK and Ooma were two of the earliest names in residential VoIP, entering the market in 2009 and 2007, respectively. Both companies follow the model of selling VoIP hardware that consumers hook up to their traditional wired or wireless phones, and offering inexpensive ongoing services with no contract. Ooma differs from many VoIP providers because it offers a free tier without a lot of bells and... Read More

The 20 Highest Rated Telecom CEOs To Work For in 2014

The 20 Highest Rated Telecom CEOs To Work For in 2014
The telecommunications industry is a huge employer. Its reach spans every technology-related business sector and it remains at the heart of the entertainment world, as well. Prospective employees face a dizzying array of companies from which to choose. Many factors go into picking the right job, but it’s worth taking a close look at the CEO. It may seem that Chief Executives operate up in an ivory tower, but their influence reaches much... Read More

Organizations Must Plan for BYOD – Whether They Intend to Use it or Not

Organizations Must Plan for BYOD – Whether They Intend to Use it or Not
Bring Your Own Device (BYOD) -- the use by an employee of his or her personal device -- is increasingly popular. It has become feasible since consumer devices have equaled, and in some cases surpassed, corporate devices in power and functionality.GetVoIP has covered this issue before. Early last year, Michael Ventimiglia took a look at the advantages and disadvantages of BYOD, which represents a radical departure from the way in which... Read More

The Job Stress Epidemic Is Making Us Sick, Here's What You Need To Know! [Infographic]

The Job Stress Epidemic Is Making Us Sick, Here's What You Need To Know! [Infographic]
Stress. It’s a normal part of life, just another entry on the list of emotions that every human being encounters. Right? Wrong. The experience of stress creates intense physiological reactions which can change the way our body heals, fights disease, and resists aging. The serious health implications of long-term stress have been extensively studied, and the results can be frightening.There’s one source of stress that... Read More

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