5 Signs That Your VoIP System is Hacked

5 Signs That Your VoIP System is Hacked
When it comes to VoIP communication, there are many advantages to be gained, especially from a business viewpoint.  After all, VoIP services enable your workers and clients to stay in touch no matter where they are located, and best of all, you can enjoy reduced communication expenses.  But as with all aspects of life and business operations, there are drawbacks associated with VoIP if not implemented properly.  First and... Read More

The 25 Most Influential Women in Cloud in 2015

The 25 Most Influential Women in Cloud in 2015
The past two decades have seen a huge surge of women taking on key roles in the world of emerging technology. When we decided to put together this list, we were thrilled to discover dozens of outstanding candidates, and we have picked the top 25 female thought-leaders, champions, and innovators in the field.1. Liz Centoni, VP/GM Service Provider Access at Cisco Systems, IncMs. Centoni recently oversaw the development and release... Read More

JustCloud vs Carbonite: Which is Better for Your Business?

JustCloud vs Carbonite: Which is Better for Your Business?
The percentage of people who will lose either personal or business data in their lifetimes is about...100%. Coffee spills, aging hard drives, moving, and thousands of other factors lead to a near certainty that something, at some point, will fail. Fortunately it's never been easier or less expensive to back up your data. When backing up data, it helps to follow the 3-2-1 rule: 3 copies of your data (your computer and two backups), on... Read More

10 Companies Putting Cloud-Based Artificial Intelligence to Work for You

10 Companies Putting Cloud-Based Artificial Intelligence to Work for You
Until recently, the ubiquity of “Big Data” has had limited relevance to the average consumer or small business. While cloud technology is driving some of the most exciting innovations in data analysis and machine learning, those applications were mostly aimed at enterprise-level analytics, with business intelligence and sophisticated marketing techniques which didn’t really resonate with the every day user. That is no... Read More

10 Reasons to Attend Call Center Week + 20% Off Registration Code

10 Reasons to Attend Call Center Week + 20% Off Registration Code
Business leaders and career professionals are going to be flocking to the Call Center Week Conference in Las Vegas, NV. Over 16 years, this convergence of experts, executives and other insiders has become a prominent part of the business calendar. When June rolls around, lots of offices all over the country are going to be looking at attending this central event for breaking news and industry trends, and more.1. It’s the #1... Read More

The 50 Best Cloud Security Blogs of 2015

The 50 Best Cloud Security Blogs of 2015
There’s a lot going on around cybersecurity – so where do you go to get the best and most useful news on what hackers, security experts, big firms and government offices are doing, and what you can do to stay safe? Here are 50 of our favorite spots for actionable security “intel.”1. Trend Micro BlogThis blog from a company offering top-of-the-line cloud products takes a broad look at cybersecurity,... Read More

A Shocking 58% of Americans Don't Care Either Way for Net Neutrality

A Shocking 58% of Americans Don't Care Either Way for Net Neutrality
On February 26th, 2015, the FCC gave their approval to a series of strict new rules designed to protect Net neutrality and the open Internet. While the full text of the rules have yet to be published, the most important takeaway is that broadband internet has now been reclassified as a "utility" under Title II of the Communications act. In a nutshell, this approval is the first step towards ensuring equal access... Read More

eVoice vs RingCentral - Comparing Business VoIP

eVoice vs RingCentral - Comparing Business VoIP
RingCentral is an established business VoIP provider, that has expanded outward from their core subscriber base of SMBs to include very advanced features for enterprise consumers and smaller plans for solopreneurs and microbusinesses. eVoice has always catered to smaller businesses. So, will a provider be better able to serve its customers if they hone their practices in one area, or if they have a wider background?Services... Read More

5 Types of Toxic Employees and How to Deal with Them [Infographic]

5 Types of Toxic Employees and How to Deal with Them [Infographic]
One bad apple is all it takes. A toxic employee is an enormous liability for your company. Expensive, demoralizing, and infuriating, they can bring teamwork to a grinding halt, jeopardize goals, and generally make life worse for everybody else around them. How can you diagnose these troublemakers, and what can be done about them? Our newest infographic examines the types of toxic employees which could be derailing your... Read More

10 Sure-Fire Ways to Engage Callers with Your Business Voicemail Greeting

10 Sure-Fire Ways to Engage Callers with Your Business Voicemail Greeting
We all want to be interesting -- but sometimes there's a lot more at stake.Today, we have all sorts of technology to help us set up versatile and convenient voicemail systems. The human side of voicemail works on creativity, philosophy and intellectual decision-making. For example, there's the idea of figuring out how to keep callers on the line long enough to get them to leave a message. Too many callers hang up before the... Read More

Ringio vs Ringcentral - Hosted PBX Comparison

Ringio vs Ringcentral - Hosted PBX Comparison
VoIP is all about punching above your weight class. Smaller businesses have the tools once only available to the largest businesses. Smaller VoIP providers compete with more established providers, who themselves looking to disrupt established telecommunications expectations. RingCentral is a well-known business VoIP provider, and they want to appeal to businesses of all sizes by offering a range of options to communicate both internally and... Read More

Cloud Encryption Gateways: Plan for the Security You Need

Cloud Encryption Gateways: Plan for the Security You Need
Cloud computing is becoming more and more important to the average company, but with all of that data shuttling back and forth from remote vendor systems, through the cloud, to client networks and back, what about comprehensive security?Certain kinds of security tools provide security for data at rest, data that is stored on-site. But it’s another thing when sensitive information and things like customer identifiers (social... Read More

10 Great Tools to Record Skype Calls on Any PC - Side by Side Comparison

10 Great Tools to Record Skype Calls on Any PC - Side by Side Comparison
Skype is a product that really “got in on the ground floor” – with all of the free videoconferencing solutions that we have today, Skype may be the only one that’s really a household name. Long before iPhones came with FaceTime, people were saying to each other: “I’ll Skype you.”It wasn’t just that Skype got there first. This product also came about at the same time that many of us were... Read More

The 35 Best Entrepreneur Blogs

The 35 Best Entrepreneur Blogs
The road of the entrepreneur can be challenging and exhilarating, frustrating and isolating, inspiring and exhausting, sometimes all in the same week. For people invested in starting their own business, the perspective of others who have been there, who are there right now, can be invaluable. Blogs play a huge role in sharing information, opening up experiences, and encouraging entrepreneurs to take risks and work smarter. But wading... Read More

Five9 vs inContact - Contact Center Comparison

 Five9 vs inContact - Contact Center Comparison
Cloud Hosted Contact Center solutions are well on their way to replacing on-premise solutions. The cost savings are up to 50%, and they have a large number of features considered out of reach of all but the biggest contact centers. Not anymore. Many contact centers are competing to be the choice of small and medium sized businesses. The two that we will look at today are inContact and Five9. inContact, founded... Read More

5 Types of Contact Centers Security Issues & How To Combat Them

5 Types of Contact Centers Security Issues & How To Combat Them
Contact Centers, because of the high volume of interaction with unfamiliar voices, are a prime target for security threats. There are many points of possible failure when it comes to contact center security, from hardware to data to the people who work there. It may turn out that the best way to prevent security issues is to hire competent, professional agents to work for you. Find out why as we explore...Issue One: TDoS... Read More

5 Ways to Determine the Early ROI of CRM

5 Ways to Determine the Early ROI of CRM
Customer relationship management (CRM) is all the rage. More and more vendors are offering CRM solutions to a wider range of corporate clients. Businesses are getting on the bandwagon and utilizing CRM dashboards to learn more about their customers and their purchasing histories at a glance.However, there are some good questions attached to a lot of these modern IT upgrades. Simply put, how do you determine the “value for... Read More

The Incredible Environmental Impact of Cloud Technology

The Incredible Environmental Impact of Cloud Technology
Last year, Greenpeace published Clicking Clean: How Companies are Creating the Green Internet. The report took a wide-ranging view of how tech companies are addressing issues of energy, environmental impact, future regulatory pressures, and more. The energy footprint of technology in general and the internet specifically is boggling. For example, let’s just take three common aspects of our online world: watching video content,... Read More

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