5 Types of Toxic Employees and How to Deal with Them [Infographic]

5 Types of Toxic Employees and How to Deal with Them [Infographic]
One bad apple is all it takes. A toxic employee is an enormous liability for your company. Expensive, demoralizing, and infuriating, they can bring teamwork to a grinding halt, jeopardize goals, and generally make life worse for everybody else around them. How can you diagnose these troublemakers, and what can be done about them? Our newest infographic examines the types of toxic employees which could be derailing your... Read More

10 Sure-Fire Ways to Engage Callers with Your Business Voicemail Greeting

10 Sure-Fire Ways to Engage Callers with Your Business Voicemail Greeting
We all want to be interesting -- but sometimes there's a lot more at stake.Today, we have all sorts of technology to help us set up versatile and convenient voicemail systems. The human side of voicemail works on creativity, philosophy and intellectual decision-making. For example, there's the idea of figuring out how to keep callers on the line long enough to get them to leave a message. Too many callers hang up before the... Read More

Ringio vs Ringcentral - Hosted PBX Comparison

Ringio vs Ringcentral - Hosted PBX Comparison
VoIP is all about punching above your weight class. Smaller businesses have the tools once only available to the largest businesses. Smaller VoIP providers compete with more established providers, who themselves looking to disrupt established telecommunications expectations. RingCentral is a well-known business VoIP provider, and they want to appeal to businesses of all sizes by offering a range of options to communicate both internally and... Read More

Cloud Encryption Gateways: Plan for the Security You Need

Cloud Encryption Gateways: Plan for the Security You Need
Cloud computing is becoming more and more important to the average company, but with all of that data shuttling back and forth from remote vendor systems, through the cloud, to client networks and back, what about comprehensive security?Certain kinds of security tools provide security for data at rest, data that is stored on-site. But it’s another thing when sensitive information and things like customer identifiers (social... Read More

10 Great Tools to Record Skype Calls on Any PC - Side by Side Comparison

10 Great Tools to Record Skype Calls on Any PC - Side by Side Comparison
Skype is a product that really “got in on the ground floor” – with all of the free videoconferencing solutions that we have today, Skype may be the only one that’s really a household name. Long before iPhones came with FaceTime, people were saying to each other: “I’ll Skype you.”It wasn’t just that Skype got there first. This product also came about at the same time that many of us were... Read More

The 35 Best Entrepreneur Blogs

The 35 Best Entrepreneur Blogs
The road of the entrepreneur can be challenging and exhilarating, frustrating and isolating, inspiring and exhausting, sometimes all in the same week. For people invested in starting their own business, the perspective of others who have been there, who are there right now, can be invaluable. Blogs play a huge role in sharing information, opening up experiences, and encouraging entrepreneurs to take risks and work smarter. But wading... Read More

Five9 vs inContact - Contact Center Comparison

 Five9 vs inContact - Contact Center Comparison
Cloud Hosted Contact Center solutions are well on their way to replacing on-premise solutions. The cost savings are up to 50%, and they have a large number of features considered out of reach of all but the biggest contact centers. Not anymore. Many contact centers are competing to be the choice of small and medium sized businesses. The two that we will look at today are inContact and Five9. inContact, founded... Read More

5 Types of Contact Centers Security Issues & How To Combat Them

5 Types of Contact Centers Security Issues & How To Combat Them
Contact Centers, because of the high volume of interaction with unfamiliar voices, are a prime target for security threats. There are many points of possible failure when it comes to contact center security, from hardware to data to the people who work there. It may turn out that the best way to prevent security issues is to hire competent, professional agents to work for you. Find out why as we explore...Issue One: TDoS... Read More

5 Ways to Determine the Early ROI of CRM

5 Ways to Determine the Early ROI of CRM
Customer relationship management (CRM) is all the rage. More and more vendors are offering CRM solutions to a wider range of corporate clients. Businesses are getting on the bandwagon and utilizing CRM dashboards to learn more about their customers and their purchasing histories at a glance.However, there are some good questions attached to a lot of these modern IT upgrades. Simply put, how do you determine the “value for... Read More

The Incredible Environmental Impact of Cloud Technology

The Incredible Environmental Impact of Cloud Technology
Last year, Greenpeace published Clicking Clean: How Companies are Creating the Green Internet. The report took a wide-ranging view of how tech companies are addressing issues of energy, environmental impact, future regulatory pressures, and more. The energy footprint of technology in general and the internet specifically is boggling. For example, let’s just take three common aspects of our online world: watching video content,... Read More

Why Are IVR Systems Still So Dumb?

Why Are IVR Systems Still So Dumb?
The kinds of automated phone service we are now used to, have been around for a while - as soon as automated voice messaging became available, Interactive Voice Response or IVR became a popular way for businesses to bring down their labor costs.Nowadays, when you call any large or more established business, it's not unusual for you to get an automated voice “robot” instead of a person.IVR uses algorithms to figure... Read More

3 Effortless Ways Android Users Can Cut Roaming Costs When Traveling

3 Effortless Ways Android Users Can Cut Roaming Costs When Traveling
Its darkest winter, and many of us are beginning to think about vacations and other travel. If you’ve traveled globally anytime since the modern smartphone was invented in 2007, you’ll know that you can get stung by roaming fees from carriers—in particular by data fees.Sprint, as an example, charges $19.45 a MB in many overseas locations. A single smartphone selfie—or dronie if you’re embracing 2015 with... Read More

The 9 Most Innovative People in VoIP in 2014

The 9 Most Innovative People in VoIP in 2014
In a field as exciting and dynamic as VoIP, developments and innovations come thick and fast. Every year brings new breakthroughs, and 2014 was no exception. This is an industry filled with creative and driven people who are constantly pushing the limits of what’s possible in the young but powerful technology. We've spent the last twelve months bringing you the most relevant and interesting VoIP and cloud technology stories... Read More

The 10 Best Cloud Computing Books of 2014

The 10 Best Cloud Computing Books of 2014
The internet is packed with information about cloud computing. In fact, here at GetVoIP we like to think we have a valuable contribution to make in that arena. When it comes to getting a coherent, big-picture, start-to-finish view of a subject, however, sometimes it’s hard to beat a good old book. We’ve taken a look at some of the hundreds of titles on the subject that were published in 2014, and made this list of the ten best... Read More

The 10 Best CRM CEOs to Work for in 2015

The 10 Best CRM CEOs to Work for in 2015
It’s a good time to be looking for a job in the CRM industry. Every week, the customer relationship landscape grows more complex as social media channels proliferate and Big Data becomes a bigger deal. The upshot is that dozens of CRM companies are urgently seeking to grow their teams in an effort to keep up with the surging demand. The market is evolving quickly and as a prospective employee you want to work for a company with... Read More

Telepresence vs. Video Conferencing: 3 Key Points to Know

Telepresence vs. Video Conferencing: 3 Key Points to Know
"Telepresence" and "videoconferencing" are terms that are thrown around often in the world of telecommunications. While they both deal with communicating through audio/video remotely, it might be best to point out what separates one from the other. There are intrinsic differences in the goals and deployment of each service that make them both viable solutions for a business wanting to round up its remote staff. Let's... Read More

Tech Employees Confess: Study Reveals 21% Steal from Work [Infographic]

Tech Employees Confess: Study Reveals 21% Steal from Work [Infographic]
From large-scale fraud to raids on the stationary cupboard, employee theft is an unfortunate reality. Recent estimates say that it accounts for up to $200 billion in losses across the country. Employee theft is a problem faced by companies of all sizes, but its impact on small and medium sized businesses can be disproportionately grave.Employees who steal come from all walks of life and a wide range economic backgrounds, and their motives... Read More

SugarCRM vs Salesforce CRM Comparison For Large Business

SugarCRM vs Salesforce CRM Comparison For Large Business
CRM, or Customer Relationship Management, is a system for tracking and managing an organization's interactions with clients and potential clients. Primarily, it is a tool used to track, and hence improve and increase, sales. That said, CRM today encompasses a range of interactions, from hours-long in-person meetings to 140 character social media messages and everything in between. The experience of CRM has evolved into an immersive,... Read More

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