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GetVoIP's Latest Blog Posts

VoIP & UC
Provider Spotlight: Jive Communications, Giving Enterprise Features to Everyone
Reuben Yonatan
July 14, 2015

Provider Spotlight: Jive Communications, Giving Enterprise Features to Everyone

[Watch a video]  Orem, Utah, is so lovely this time of year that I decided to head west to check out Jive's corporate headquarters there. Jive, founded in 2006, built their VoIP platform in the cloud since day one, and they've never stopped innovating. They have partnered with the biggest names in all of communication, including Verizon Business, Polycom, and Microsoft, to deliver the best-in-class hosted solution....
VoIP & UC
5 Must Have Features in a Modern Contact Center Solution
Reuben Yonatan
July 13, 2015

5 Must Have Features in a Modern Contact Center Solution

A modern day contact center solution differs from a traditional call center software based environment, primarily in the ways the interactions and platform are managed and the goals of each call flow. With a could based contact center solution, an agent has the ability to more transparently represent the company, in contrast to an office worker that might represent himself first and the company second. Bearing that in mind, contact centers...
VoIP & UC
State of the UC Industry 2015: Experts Weigh In
Reuben Yonatan
July 06, 2015

State of the UC Industry 2015: Experts Weigh In

Unified Communications is a popular buzzword these days. UC is shorthand for a set of increasingly converging real-time communications, and it goes beyond simply voice and video to pretty much every way you can communicate with your eyes and ears on a screen. Specifically, Unified Communications includes business tools like screen sharing and conference calls with the many text-based methods (text, email, IM) and brings them under one...
VoIP & UC
How Unified Communication Tools Have Transformed the PC Desktop
Reuben Yonatan
June 30, 2015

How Unified Communication Tools Have Transformed the PC Desktop

Unified communications (UC) have revolutionized the way individuals and businesses can communicate with customers, and colleagues. The primary contributor to this revolution is the move to a mobile environment. Via an assortment of UC applications, users are able to communicate with one another in real-time from any device. As a result, this has transformed the PC desktop experience. From click-to-call functions to worker GPS...
Business Insights
6 Reasons Why You Should Never Share Your Earbuds
Michael Yunat
June 24, 2015

6 Reasons Why You Should Never Share Your Earbuds

There are more than a few studies that have proven listening to loud music can lead to permanent hearing loss. Still yet, though, young kids, teenagers, and even adults love blaring their favorite tunes through their earbuds. And while listening to music does come with a slew of benefits -- enhanced mood, relaxation, etc. -- when sharing your earbuds, this can lead to a whole new world of problems. From sticky ear wax to infectious...
VoIP & UC
Provider Spotlight: Phone.com Aims to Make it Easy, Q&A with Joel Maloff
Reuben Yonatan
June 15, 2015

Provider Spotlight: Phone.com Aims to Make it Easy, Q&A with Joel Maloff

[Watch a video]  On this provider spotlight, we came out to the Phone.com corporate headquarters in Newark, NJ, to interview Joel Maloff, the Senior Vice President of Strategic Alliances and Partnerships. Phone.com's customer service and transparent pricing model makes it easy for any small business unfamiliar with VoIP to dive in head first and start getting all the benefits of a hosted PBX.Phone.com started as a...
VoIP & UC
8 Types of Integration Your Business Phone System Should Have
Reuben Yonatan
June 15, 2015

8 Types of Integration Your Business Phone System Should Have

Besides its low costs, lack of upfront investment, and global reach, hosted business phone systems are popular because they can so easily be integrated with other software/solutions you may be using in your organization. Adopting a VoIP system allows a company to manage multiple business functions through a single communication system, reducing further operating costs and leading to quicker customer service. To get the most out of your new...
VoIP & UC
Provider Spotlight: Q&A with AnyMeeting, The Freedom to Conferencing
Reuben Yonatan
May 28, 2015

Provider Spotlight: Q&A with AnyMeeting, The Freedom to Conferencing

[Watch a video]  In this Provider Spotlight series, we had the opportunity to get behind the scenes footage and learn more about AnyMeeting.com - a simple, affordable, full-featured conferencing tool.AnyMeeting enables its users to meet in real time with other users worldwide over the internet. Although AnyMeeting caters to the needs of small businesses, its services provide solutions to medium-sized...
VoIP & UC
8 Tips for Improving VoIP Call Quality
Reuben Yonatan
May 26, 2015

8 Tips for Improving VoIP Call Quality

VoIP systems allow businesses to communicate over the Internet, providing quick access to information that has become essential to surviving in a global market. Using the Internet creates a new set of audio quality challenges, however, and failing to address these challenges can compromise customer relations and slow your business down. To minimize VoIP call quality issues, adopt the following steps: Don a DECT...
VoIP & UC
10 Questions to Ask When Comparing IVR Systems
Reuben Yonatan
May 19, 2015

10 Questions to Ask When Comparing IVR Systems

As businesses compete for customers in an increasingly globalized market, efficient customer service is becoming essential. Interactive voice response, or IVR, systems allow businesses to automate their customer service, letting callers access information and services without ever speaking to a service rep. IVR systems can lower business costs and increase customer satisfaction, but only if you choose one suited to your business. Before...
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