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GetVoIP's Latest Blog Posts

VoIP & UC
Five9 vs 8x8 - Call Center Solutions Compared
Reuben Yonatan
April 17, 2015

Five9 vs 8x8 - Call Center Solutions Compared

Contact centers, also known as call centers, have existed since about the mid-1960s, when the first Automatic Call Distributors (ACDs) made it possible to route a call automatically faster than a human operator could. In the fifty years since, mechanical switches have been replaced by silicon chips, and most recently, we have seen a switch from on-premise systems to hosted services. The SaaS (Software as a Service) model makes it possible...
VoIP & UC
Talkin' VoIP Ep 1: We asked New Yorkers What V-O-I-P Means
Michael Yunat
April 16, 2015

Talkin' VoIP Ep 1: We asked New Yorkers What V-O-I-P Means

[Watch a video]  Episode 1 on Talkin' VoIP we took it to the streets, the streets of New York that is. We asked New Yorkers if they can tell us what V-O-I-P stands for. If they answer correctly, they'll win $1. Let's give away some Washingtons!Have an idea for an upcoming show or would like to be featured? Shoot me an email myunat...
Cloud Computing
IBM Watson Will Change CRM, Among Other Things
Carl Weinschenk
April 14, 2015

IBM Watson Will Change CRM, Among Other Things

In 2011, an IBM computer named Watson beat the all-time human Jeopardy! champ, Ken Jennings, and beat him quite handily.It didn’t seem so at the time, but this was one of the most important days in the history of customer relationship management (CRM) and processes that are based on making sense of massive amounts of data.The gameshow win was not a turning point not because Watson was able to beat Jennings. After all,...
Cloud Computing
How Social Media is Affecting Our Mental Health [Infographic]
Reuben Yonatan
April 14, 2015

How Social Media is Affecting Our Mental Health [Infographic]

Social media is nearly inescapable these days. People are Tweeting from the top of Mount Everest and literally the bottom of the sea. Everywhere you go, you’re expected to keep up a constant stream of connection, chatter, and content. Keeping up with the Joneses was bad enough when you were only talking about the next door neighbour’s picket fence. Now we’re asked to compare our lives with the existence of hundreds of friends,...
Business Insights
10 Effective Ways to Make Customers Feel Extra Special
Reuben Yonatan
April 13, 2015

10 Effective Ways to Make Customers Feel Extra Special

Making customers feel special is crucial - and it's really not hard to do. Here are 10 actionable ways you can get customers' attention and show them that you care about their business.1. Make them famousImmortalize them in a scrapbook, through a drink or sandwich, or even through a drawing or song. Coffee by Design in Portland, Maine does this, as do several coffee shops in Austin, Texas. Customers will love being a part...
Business Insights
10 Powerful Cloud Tools for Modern CPAs
Reuben Yonatan
April 07, 2015

10 Powerful Cloud Tools for Modern CPAs

For many years, accountants and CPAs were at the mercy of spreadsheets and isolated on-premises tools. For CFOs working on budgets or CPAs struggling to keep clients in the loop, collaboration could be cumbersome and slow. Even once online tools entered into the scene, concerns about the safety of the cloud for such sensitive information meant that executives and accountants were slow to champion their adoption. Regulatory concerns,...
VoIP & UC
Vonage Moves Aggressively on the UCaaS Front
Carl Weinschenk
April 03, 2015

Vonage Moves Aggressively on the UCaaS Front

Vonage has made its reputation as a residential VoIP provider to consumers. To a certain extent, of course, people use their consumer technology to do their jobs. This especially is true in the SMB sector, but it is a fact of life at all levels of business.One of the trends among primarily consumer-facing VoIP companies is to more aggressively go after business users. They are not so much changing their business model as broadening it....
VoIP & UC
UC Vendors Increasingly Turning Attention to SMBs
Carl Weinschenk
April 01, 2015

UC Vendors Increasingly Turning Attention to SMBs

Telecommunications and IT platforms do not enter the mainstream in a consistent way. Large enterprises generally take the lead. It’s purely practical: Large businesses employ people who truly understand emerging trends and technologies and can more smoothly usher in the new approaches. SMBs don’t have the mindshare and generally are happy to follow. Vendors like it this way, too. They prefer dealing with such large businesses...
VoIP & UC
5 Signs That Your VoIP System is Hacked
Reuben Yonatan
March 25, 2015

5 Signs That Your VoIP System is Hacked

When it comes to VoIP communication, there are many advantages to be gained, especially from a business viewpoint.  After all, VoIP services enable your workers and clients to stay in touch no matter where they are located, and best of all, you can enjoy reduced communication expenses.  But as with all aspects of life and business operations, there are drawbacks associated with VoIP if not implemented properly.  First and...
Cloud Computing
The 25 Most Influential Women in Cloud in 2015
Reuben Yonatan
March 24, 2015

The 25 Most Influential Women in Cloud in 2015

The past two decades have seen a huge surge of women taking on key roles in the world of emerging technology. When we decided to put together this list, we were thrilled to discover dozens of outstanding candidates, and we have picked the top 25 female thought-leaders, champions, and innovators in the field.1. Liz Centoni, VP/GM Service Provider Access at Cisco Systems, IncMs. Centoni recently oversaw the development and release...
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