Overall
3.9
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RingCentral

RingCentral Verified Reviews & Ratings

RingCentral was founded in 1999 by Vlad Shmunis and launched officially in 2003. They were one of the first...
2003
Year Founded
71%
Recommend It
163
User Reviews
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The setup is very confusing and…

The setup is very confusing and the documentation is just a mess of circular links that never answer the questions. Phone support techs only know how to do the most basic things and read off the party line. There are a lot of features and the system is very flexible – but it works as if written by engineers for themselves. When even their tech support staff can’t figure out how to make basic things work….

The setup is very confusing and the documentation is just a mess of circular links that never answer the questions. Phone support techs only know how to do the most basic things and read off the party line.

There are a lot of features and the system is very flexible – but it works as if written by engineers for themselves. When even their tech support staff can’t figure out how to make basic things work….

Pros: None.
Cons: buggy.
Would Recommend: No

No complaints here!…

No complaints here! Good customer service and tech support. Good call quality. What more can I say? TWO THUMBS UP!

No complaints here! Good customer service and tech support. Good call quality. What more can I say? TWO THUMBS UP!

Would Recommend: Yes

Was with this company for 4 years…

Was with this company for 4 years, in the last few months they started charging for forwarding calls to mobile devices. $45/ phone a month! Mobile forwarding is part of our call handling and we had been doing it for years. They sent us email notifications but who really reads email notices of service changes. Our bill doubled. I called and asked about it and if there was anything I could do to change it and not be charged and my account manager Rosemarie was completely rude to me and basically said no, too bad. I told her I was going to cancel my account and she literally said go ahead. So I find a new provider, port over my number and call RingCentral to cancel my account. They say that I cannot because I am still within my contract. I say. not possible we signed a 2 year contract 4 years ago, please send me a copy of the contract. Turns out, Ring Central contracts renew on a yearly basis and if you cancel before the year is up you have to pay your full payments through the end of the year. You can also not downgrade your plan anytime but a 30day window of when the year is up. After I have ported over my number and have called to cancel, suddenly now I am getting emails that they will no longer charge me for mobile users. I am so frustrated with this company. So happy that I am leaving even though I am paying for 3 months of service that I am not using to get away from this company. I am just happy to not have to work with them or their rude team.

Was with this company for 4 years, in the last few months they started charging for forwarding calls to mobile devices. $45/ phone a month! Mobile forwarding is part of our call handling and we had been doing it for years. They sent us email notifications but who really reads email notices of service changes. Our bill doubled. I called and asked about it and if there was anything I could do to change it and not be charged and my account manager Rosemarie was completely rude to me and basically said no, too bad. I told her I was going to cancel my account and she literally said go ahead. So I find a new provider, port over my number and call RingCentral to cancel my account. They say that I cannot because I am still within my contract. I say. not possible we signed a 2 year contract 4 years ago, please send me a copy of the contract. Turns out, Ring Central contracts renew on a yearly basis and if you cancel before the year is up you have to pay your full payments through the end of the year. You can also not downgrade your plan anytime but a 30day window of when the year is up. After I have ported over my number and have called to cancel, suddenly now I am getting emails that they will no longer charge me for mobile users. I am so frustrated with this company. So happy that I am leaving even though I am paying for 3 months of service that I am not using to get away from this company. I am just happy to not have to work with them or their rude team.

Pros: None.
Cons: Terrible Contract and Customer Service.
Would Recommend: No

Confusing setup and inept tech and…

Confusing setup and inept tech and billing support. Currently on hold to cancel my new account. Go elsewhere.

Confusing setup and inept tech and billing support. Currently on hold to cancel my new account. Go elsewhere.

Would Recommend: No

I’ve used RingCentral since I started…

I’ve used Ring Central since I started my business in 2010. I started with a fax line and then explored the phone system, which was a huge cost savings over other systems I looked at, both with respect to hardware and software. The system is scalable and easy to manage. The website offers many reports and features. My favorite is getting faxes and voicemails as emails, so I can check them from anywhere and re-direct them as needed. The system is so good that it seems too good to be true, but that is not the case; Ring Central is the real deal! I couldn’t think of any way another phone provider could get our business. It’s reliable; too; I think we’ve had a total of less than three down days in eight years.

I’ve used Ring Central since I started my business in 2010. I started with a fax line and then explored the phone system, which was a huge cost savings over other systems I looked at, both with respect to hardware and software. The system is scalable and easy to manage. The website offers many reports and features. My favorite is getting faxes and voicemails as emails, so I can check them from anywhere and re-direct them as needed. The system is so good that it seems too good to be true, but that is not the case; Ring Central is the real deal! I couldn’t think of any way another phone provider could get our business. It’s reliable; too; I think we’ve had a total of less than three down days in eight years.

Would Recommend: Yes
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Provider Overview

RingCentral was founded in 1999 by Vlad Shmunis and launched officially in 2003. They were one of the first providers to stick their flag in the ground and offer cloud-based IP PBX and phone service. They offer a robust, redundant, and reliable platform that has numerous features. For over a decade, RingCentral has offered small and medium-sized businesses phone features that were previously only available to the largest and richest companies. Now, they have plenty of company, but they still lead the way.

 

RingCentral Pricing and Services

 

Help & Support Options:

  • 24/7 customer phone support available for Office customers with two or more users.
  • Professional and Office customers with one user: Phone support Monday–Friday, 8 AM–9 PM ET (5 AM–6 PM PT)
  • Comprehensive FAQ section
  • Online guides and video tutorials

RingCentral’s Most Popular Plan: Office Premium

  • Mobile App: Available for iOS, Apple Watch, Android, and Windows Phone
  • 2,500 toll free minutes (number not included)
  • Maximum 25 participants in HD videoconferencing
  • Unlimited inbound and outbound US and Canada calling
  • Call management and phone system administration
  • Glip for team collaboration
  • Integrations with business applications
  • Phone rental or purchase options
  • Call log reports
  • Inbound Caller ID by name
  • HD Voice
  • Automatic call recording
  • Multi-level Auto Attendant
  • Salesforce, Zendesk, and Desk.com integration
  • Single Sign-on

RingCentral Office Premium Pricing:

  • 1 User: $34.99/mo, $42.99/mo, $49.99/mo
  • 2-19 Users: $24.99/mo, $27.99/mo, $34.99/mo
  • 20-99 Users: $21.99/mo, $24.99/mo, $31.99/mo
  • 100-999 Users: $19.99/mo, $22.99/mo, $29.99/mo

Available Calling Features

  • Automatic call recording: Record calls for legal and training purposes
  • Call Flip: Seamlessly transfer a call from your home device to your mobile device without even putting the caller on hold. RingCentral was the first to develop this feature, and few others have it.
  • Call Forwarding: Redirect all calls
  • Call Logs: See who called and for how long
  • Call Management/Call Rules/ Phone System Administration: This sums up many terms for the ways you can control inbound and outbound calls, including working hours. It also controls what phones are connected within the plan so you can work from anywhere
  • Call Park: Transfer a call to a dedicated “empty” line while you find the best person to take the call, who can pick up the call without having to talk to the first agent again
  • Call screening: Have the inbound caller say their name before they can connect to a call.
  • Glip for team collaboration: Similar to Slack or Hipchat, this feature allows teams to communicate in their own permanent chat room, share notes, assign tasks, and access your files. This is available on all RingCentral Office plans.
  • HD Videoconferencing: Hold conferences in 1080P on your tablet or computer using a regular webcam rather than room-sized equipment. The software automatically focuses on the person speaking.
  • HD Voice: delivers audio in higher quality speech during a regular call.
  • Inbound Caller ID by name: See more than just a phone number when your phone rings
  • Integrations: RingCentral office seamlessly integrates with business applications such as software suites from Google and Microsoft. What services can be integrated depends on your level of service.
  • Intercom: Talk to your colleagues within the office through your desk phone.
  • Message alerts: Get an email alert or text message when you receive faxes and voicemail.
  • Missed-call notifications: Get notifications via email, text message, and your softphone/app when you miss a call.
  • Mobile App: Available for iOS, Android, and Windows Phone
  • Multi-Level Auto-Attendant: Set up a way to navigate inbound calls to the best agent to take incoming calls.
  • VoIP Paging: Your desk phones’ speakerphones become a mini PA system within a department. Make announcements directly through your desk phone or smartphone.
  • Phone rental or purchase: Save money in the long term by buying, or save money upfront and be assured of the best technical support with ongoing rentals
  • Presence: See who your colleagues are talking to, if anyone, before transferring a call
  • Shared lines: More than one phone can be connected to the same number or extension; no need for call transfers.
  • Single Sign-on: Empowers select or all members in a company to access all the company application with one set of credentials.
  • Toll free minutes: Every plan includes inbound toll free minutes to be shared with all users. Toll free number costs the same as a second local number.
  • Unlimited inbound and outbound US calling: Plus great rates on international calls
  • Voicemail-to-text: Automatic voicemail transcription.

RingCentral’s Recent Awards:

RingCentral has acquired a number of awards and official certifications over the past few years. Some recent accreditations include:

RingCentral Earns Frost & Sullivan’s Market Leadership Award for the Second Consecutive Year
– RingCentral Named a Leader in Gartner’s 2015 Magic Quadrant for Unified Communications as a Service Worldwide
– 2015 American Business Awards℠ Recognizes RingCentral With Bronze Stevie Award for Customer Service Team of the Year
– RingCentral Receives Frost & Sullivan Market Leadership Award
RingCentral Selected for Internet Telephony TMC Labs Innovation Award
RingCentral Recognized for Global Business Excellence Award
RingCentral Awarded for CRM Customer Magazine Award

 

Editor’s Bottom Line of RingCentral

 

Over 300,000 customers can’t be wrong. RingCentral has been a perennial favorite of VoIP review sites. They continue to innovate from either their in-house team or by making deals with smart companies. One of their best choices was to enter a partnership with Zoom, making it possible to have HD quality video conferences with large numbers of participants. Formerly, this was only available with huge hardware, some that even needed its own dedicated rooms. Instead, a laptop or tablet is now all you need. This offering is a game changer that few other providers can compete with.

RingCentral has a huge head start over today’s VoIP startups, and but they’re always looking forward rather than resting on their laurels. Every few years, they find a way to reinvent themselves and stay fresh. It’s hard to say anything bad about RingCentral, but they do seem a little vanilla. Vanilla, of course, is the most popular flavor of ice cream, so that’s good for most. But, there are some companies out there that like quirky companies and gimmicks. RingCentral stays away from the bleeding edge and sticks to software and hardware with a proven track record.

RingCentral has exclusive features, but they aren’t available unless you pay for the top tiers. If you want a great VoIP experience, you won’t go wrong with RingCentral as a whole, but organizations that are able to afford it can get more with RingCentral than with many other providers.
Screenshots
  • RingCentral Admin Portal Overview
    RingCentral Admin Portal Overview
  • RingCentral Auto Receptionist
    RingCentral Auto Receptionist
  • RingCentral Call Log
    RingCentral Call Log
  • RingCentral Call Queues
    RingCentral Call Queues
  • RingCentral Company Numbers Overview
    RingCentral Company Numbers Overview
  • RingCentral Device Overview
    RingCentral Device Overview
  • RingCentral Dialpad
    RingCentral Dialpad
  • RingCentral Faxing
    RingCentral Faxing
  • RingCentral Report Overview
    RingCentral Report Overview
  • RingCentral User Overview
    RingCentral User Overview

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