Made the transition very smooth. It was nearly effortless. I would have sty with 8×8, but the customer service went downhill. The other provider disconnected our business line and refused to straighten the situation out. We had start a new contract and we almost lost our phone number after many years
The whole process was great from start to finish. The customer service representatives were amazing and knowledgeable about the service. They also took the time to help me find the best package to serve my needs.
Easy Set, very affordable, Exactly what I needed for my company with room to upgrade as I grow!
Terrible support. Promises, promises, promises. Don’t use them. Don’t waste your money. Like
lipstick on a pig. Nice concept. No execution.
This company sticks you with a plan and even though the service is not fully functioning, they do nothing to resolve it. It has been an absolute time sucker for me, trying to resolve an SMS issue that is an obvious workflow issue, that they keep pretending doesn’t exist. Hours lost, no amount of reaching out helps, promise you they are escalating and fixing the issue, all while charging you as if the service is working. SMS registration is done by a 3rd party, but the form is from RC, and it has an error in the tabbing, which led me to miss the website url when signing up. That has now led to months of zero resolution, and not a penny has been refunded. This company is awful!!! I”ve never left a bad review before, but beware, there is no getting out of this contract even if they lie to you and the service does not work.
This is worst company I have EVER worked with. COMPLICATED, glitchy system that never worked right. Massive delays just with installation. Incompetent sales and tech people. Customer service is ABYSMAL! Deflect and ignore. Call forwarding never worked correctly. How they still have over 4 stars HAS to be due to their own people writing good review.s All I see are 1 star reviews. Do not be fooled. This is a 0 star company.
I am writing this while I am on hold. I am on an “onboarding” call to connect my phones. I was placed on hold 30 minutes ago when I was asked to wait while the guy created a link to share screen. And that was after 20 minutes of being transferred and being on hold to be put on with the right department. Crazy they can even exist with this type of service.
I was genuinely excited to sign up for Ring Central. I need a VIOP with the features RingCentral offers. After signing up for a 12-month contract, in order to use SMS requires a TCR registration. The cancelation period with Ring Central is 30 days. I tried to cancel after three weeks of not being able to text RingCentral. I am now being charged for the second month of the subscription. Every contact I try at Ring Central wont help, can’t help, wont cancel my subscription
Whatever you do, DO NOT use Ring Central. There are VOIP providers who have the same quality of calls, services, etc. that have support that actually supports and contracts that are not extremely predatory. RingCentral “automatically” renews your contract so no matter what, you’re stuck with them and their outrageous policies and billing. RingCentral is 179% more expensive than what we’re switching to. Avoid this terrible, impossible to cancel phone “service”. Use literally any other company and thank me later.
I had this service for a month and a half through my business. Customer service was not great and I just learned I was in a 3 month contract that I was unaware of that to get out it, there would be a very large termination fee. Very terrible since most companies like this are not doing contracts and the service wasn’t that great. Call quality was inadequate as sound would just go off for a few seconds at a time. I would never recommend and warn people what they are signing up for.
I Had this phone service for 7 months, my phone service wasn’t working and no one in tech support could figure out the problem when i went to cancel this service they told me I was being held to my contract of 24 months and had to pay $655 to cancel. After 3 days of over 12 hours on the phone no one would help me, my phones did not work, I was paying employees 24 hours a day (as I am a dispatch company) to answer phones that did not work, I had no business since my ENTIRE business is my phones, Ive lost thousands of dollars and the best they can do is hang up on me, tell me to pay or wait for them to figure it out. This is your business, if after 3 days you can’t figure it out I want nothing to do with you. You violated the terms of my service contract by NOT providing me service and want me to spend another 5 days and countless hours going from department to department? Tell me what is wrong with this. STAY FAR AWAY FROM THIS COMPANY!!!!! I as a business owner have NEVER encountered such ignorance and incompetence and GREED!!! I will see you in court Ring Central
RingCentral is a cloud communications provider best known for its UCaaS platform RingCentral MVP, which streamlines and syncs Messaging, Video, and Phone functionalities into one unified interface.
In addition to MVP (formerly RingCentral Office), RingCentral offers a video conferencing platform and a cloud contact center solution.
RingCentral was one of the first providers to offer cloud-based IP PBX and phone service, giving it a competitive edge. The RingCentral platform is robust, redundant, and reliable. All RingCentral products have numerous advanced features such as AI-powered insights, call and meeting transcriptions, whiteboarding, and IVR.
While RingCentral now has plenty of competition in the UCaaS space, it remains an industry leader.
Read more about RingCentral products, plans, pricing, and features below.
Jump to ↓
RingCentral and the Hybrid Workplace
RingCentral Key Features
Below, we’ll outline RingCentral’s best features, including:
- Omnichannel Business Communications
- Intelligent Routing
- Video Conferencing
- Team Messaging
RingCentral’s contact center platform facilitates communication between agents and customers across several channels, including email, voice calling, live chat, and social media messaging.
This versatility lets customers connect with businesses on their preferred communication channel, providing more personalized and convenient customer service.
Even better, RingCentral’s omnichannel capabilities seamlessly sync all channels in real-time within the unified RingCentral App for desktop and mobile devices. This lets customers switch between communication channels – and even agents – without missing a beat.
For example, a customer first sends a text message to customer support, but the issue would be best solved via phone call. The agent now managing the voice call has access to that same customer’s SMS text history, account data, notes from prior agents, and transcripts of past conversations.
This means customers avoid repeating themselves to multiple agents, and agents can provide the highest-quality support possible – even if they’ve never spoken to the customer before.
RingCentral supports the following communication channels:
- Inbound Voice
- Outbound Voice
- Messaging (including Facebook Messenger, Whatsapp, SMS, MMS, Apple, Google and Engage)
- Social Media (including Facebook, Twitter, Instagram and YouTube)
- Live Chat
- In-App Messaging
RingCentral’s Intelligent Routing is a call management system that queues and distributes incoming calls to appropriate agents according to preset rules, priorities, schedules, or other customizable criteria.
Intelligent routing is key to providing excellent customer service, and RingCentral offers a robust system that focuses on usability and flexibility.
Some call routing methods that can be implemented with RingCentral are:
- Fixed Order: Calls are assigned to the agent who is first in a line up unless they are currently handling a call
- Rotary: Calls are assigned to agents on a rotating basis
- Talk Time: Calls are assigned to the agent with the lowest daily talk time.
- Skills-Based Routing: Calls are assigned to an agent with the correct skillset to handle the call
- Percentage Routing: A set percentage of all calls are routed to specific teams
- Time-Based: Calls are assigned to agents during specified business hours/work schedules/agent time zone
RingCentral lets admins automate countless repetitive tasks using either integrations and APIs (such as the RingCentral Salesforce integration) or third-party tools (such as Zapier or MailChimp).
Even in modern omnichannel contact centers, voice remains one of the main channels of communication between customers and agents.
Outbound auto dialers automate the dialing process, making it easier to penetrate lead lists and optimizing agent performance.
RingCentral offers a variety of auto dialers to fit the specific needs of every business and call center, including progressive, predictive, preview, and TCPA Safe dialers.
RingCentral auto dialers have simple and intuitive interfaces and seamlessly sync agent desktops with customer information as well as any external applications. Customer engagement flows are automatically adapted to each interaction.
Overall, RingCentral auto dialing is extremely flexible and customizable, allowing businesses to set rules determining who will be called, at what time and how often.
RingCentral offers HD video conferencing with enterprise grade VoIP security (including end-to-end encryption), powerful AI capabilities, and a flexible platform.
Video meetings can be hosted on any device, and users can even switch back and forth between messaging and video conferencing with a click within the RingCentral app.
Video meetings have no time limitations and can include up to 200 participants.
Advanced insights provide users with meeting summaries, highlight reels, topics and, of course, video recordings and transcriptions.
More RingCentral video conferencing features:
- Live Transcription
- Presentation Modes
- Auto Follow
- Breakout Rooms
- Team Huddle
- Screen Sharing
- In-Meeting Chat with File Sharing
RingCentral also offers a webinar platform and a hybrid workplace solution called RingCentral Rooms as add-ons. Rooms allows users to have a designated physical space that keeps remote, hybrid and in-person workers connected using the business’ preferred hardware.
RingCentral Webinar allows users to invite up to 10,000 participants and 100 panelists. Like its video conferencing solution, the webinar platform is highly secure, easy to use and comes with advanced features such as analytics with pre-made reporting templates, backstage prep and recording.
The RingCentral platform comes with its own powerful team messaging space.
Users can stay organized by categorizing chat threads, creating dedicated folders and building teams by department, project, etc.
External guests can also join chat channels, allowing for greater team collaboration between clients and employees.
RingCentral’s team messaging integrates seamlessly with RingCentral all-in-one phone and video conferencing systems to make switching between messaging, phone, and video easy. The messaging tool also syncs with any third party apps and integrations, allowing users to send files or reference documents regardless of where they are stored.
RingCentral Team Messaging Features:
- Video Calls
- Task Management
- Internet Fax
With over 200 integration options, RingCentral has one of the largest integration networks in the communication space.
Whatever software and apps your business is most comfortable using, they will almost certainly be compatible with the RingCentral platform.
Though a complete list is available in the RingCentral App Gallery, here are some of the popular integrations RingCentral offers.
Analytics integrations gather customer data from your RingCentral platform and provide you with powerful insights. Some of the leading analytics software providers that integrate with RingCentral are:
- Theta Lake
Whether you want to build stronger customer relationships using the Zoho CRM video integration, customize your team messaging with Zapier or automate workflows with the workato integration, automation integrations are nearly limitless. Some other Ringcentral automation integrations are:
- Zoho Flow
RingCentral works well with the most popular calendaring apps such as Google, Microsoft 365 and Teams to keep everyone organized. Some additional RingCentral calendar integrations are:
Customer Support Integrations
You can use the RingCentral platform to power your customer service software, improve the customer experience and bridge communication gaps. Some popular customer support integrations are:
RingCentral works with many third party marketing apps so that you can get marketing updates instantaneously on the RingCentral platform, customize messaging, and more. Some popular marketing integrations are:
Whatever app your business uses to keep employees productive can be integrated into the RingCentral platform so that no one misses a beat. Some popular RingCentral productivity integrations include:
RingCentral Plans and Pricing
RingCentral offers four tiers of pricing plans for its MVP (messaging, video, phone) unified communications solution. The lowest tier is only $19.99 per month/user, and offers only the basics with no video calling capabilities. The next level up is still affordable at $27.99 per month/user, and includes video as well as analytics.
You can see the feature breakdown by plan below:
|Essentials Plan||Standard Plan||Premium Plan||Ultimate Plan|
|Business phone or toll-free phone numbers||✓||✓||✓||✓|
|Unlimited calls within the US/Canada||✓||✓||✓||✓|
|Enhanced Business SMS||✓||✓||✓||✓|
|Call management and phone system administration||✓||✓||✓||✓|
|Mobile apps for iOS and Android||✓||✓||✓||✓|
|High Definition (HD) Voice||✓||✓||✓||✓|
|Call log Reports||✓||✓||✓||✓|
|Phone Rental Options||✓||✓||✓||✓|
|Add Video Pro and users||X||Up to 100||Up to 200||Up to 200|
|Unlimited audio conferencing||X||✓||✓||✓|
|Video meeting and participants||X||✓||✓||✓|
|High Definition (HD) Video||X||✓||✓||✓|
|Popular integrations including Microsoft 365, Google, Workspace, SLack and more||X||✓||✓||✓|
|Multi-level auto attendant||X||✓||✓||✓|
|Call recording||X||On demand||Automatic||Automatic|
|Compatible with RingCentral Rooms (Add-on)||X||✓||✓||✓|
|Compatible with RingCentral Connector (Add-on)||X||✓||✓||✓|
|Multi-site admin and management||X||X||✓||✓|
|Up to 8 digit extensions with site codes||X||X||✓||✓|
|Advanced call handling including whisper, barge, and more||X||X||✓||✓|
|Popular CRM integrations with Salesforce, Zendesk, and more||X||✓||✓|
|Industry-specific integrations with Canvas, Smarsh and more||X||X||✓||✓|
|Developer platform and custom integrations||X||X||✓||✓|
|Device Status Reports||X||X||X||✓|
|Device status alerts||X||X||X||✓|
RingCentral and the Hybrid Workplace
RingCentral has developed two new communication solutions designed to serve the needs of today’s remote, blended, and geographically diverse workforce.
One solution, RingCentral Rooms, is available now as an add-on. The second product, RingCentral Webinar, is in Beta as of this writing.
RingCentral Rooms allow users to set up a perfectly customized hybrid meeting room.
To create the room, a dedicated conference room is first outfitted with cameras, desk phones, microphones and speakers. Then, in-person employees can gather physically in the space while RingCentral software allows remote workers to join the meeting from a control pad with one click.
RingCentral Rooms are highly secure with data encryption backed by HITRUST, HIPAA, and GDPR.
In today’s connected world, webinars have numerous uses and applications for businesses. Webinars can help to create brand recognition, generate leads, enrich employees, onboard new hires, and more.
RingCentral Webinar allows users to easily and quickly set up secure and dynamic webinars with top notch features. Registrants can attend in the RingCentral app or with a no-download browser link. Companies can invite up to 10,000 attendees and up to 100 panelists.
Webinar features include:
- Advanced Analytics and Insights
- Record and Share Capabilities
- Integrations with Third Party Apps
- Q&A Polling
- Backstage Host Prep
- Follow-the-Host Video Layout
- Customizable Registration
- IT Admin Quality of Service Analytics
- Virtual Background
- Presenter Overlay
- Speaker Spotlight
- Host and Panelist Support
- No Downloads for Attendees
RingCentral Pros & Cons
RingCentral generally excels in flexibility, security, features and reliability, while some reviewers claim RingCentral is lacking when it comes to customer service.
Here’s a closer look at some of the pros and cons of the RingCentral platform.
|More integrations than any other provider in the communications space||IVR includes many options, but is complicated to set up|
|Full stack of advanced features||Customer support agents can be difficult to reach|
|Excellent audio quality||Incompatible with most competing hardware, so many customers may have to purchase RingCentral phones|
|High quality video conferences with advanced video features for mid-range and higher priced plans||Video conferencing is not included in the lowest priced plan (Essentials)|
|Many advanced analytics tools offered in mid-range and higher priced tiers|
|Highly secure with end-to-end encryption|
|High level of flexibility and customizability|
RingCentral Customer Support
RingCentral customer support provides several options for users to connect with representatives, outlined below.
RingCentral Knowledge Base
The RingCentral knowledge base (accessible via this link) is easy to navigate and search. It includes video tutorials, how-to articles, and lengthy PDF product guides.
The RingCentral Community is a forum for RingCentral users to connect with each other, sharing advice or troubleshooting tips about a variety of topics, or “Spaces.” Threads are organized by topic, users can vote other responses up, tag topics, and follow Spaces that interest them.
Other Ways to Get Customer Support From RingCentral
If customers can’t find answers in the knowledge base or community forums, they can contact RingCentral directly using live chat on their website, connecting on social media, or calling a RingCentral representative.
Live phone support for RingCentral MVP (2+ users) plans is available 24/7. Live phone support for RingCentral MVP (1 user) is available 5:00 a.m.–6:00 p.m. PT, Monday–Friday (excluding holidays).
Non-English support is available Monday-Friday 9am-6pm Central European Time (CET).
Is RingCentral Right For You?
As one of the most experienced providers in the cloud communications space, RingCentral offers a plethora of advanced features with limitless possibilities for customization and integration. RingCentral gives its users complete control of nearly every aspect of their all-in-one communication platform.
With this high level of control, however, comes complexity.
Although RingCentral has expanded its customer support resources, it is not known for holding its customers’ hands through setup. To that end, RingCentral may not be the best choice for startups or small businesses without a dedicated IT department.
For larger companies and enterprises that want high-level customizations–and that have the infrastructure to implement it–RingCentral is an excellent choice. For businesses that need reliable service and a high level of security as priorities, RingCentral certainly delivers.
For additional RingCentral information, check out our hands-on RingCentral Pricing Review.
Want to look at other business phone systems before making your final decision?
This Enterprise VoIP comparison table shows how RingCentral measures up against other top business communication software providers such as 8×8, Dialpad and Zoom.