VoIP phone systems have seen tremendous growth over the last few years. As new providers, services, features, etc. continue to roll out, the service has managed to carve itself its own little niche. Subsequently, users have experienced more competition amongst providers, advances in innovations, and more service options. Inversely, VoIP’s popularity has also led to some cut-rate services with lackluster security and quality. As such, VoIP has been the center of contention for many. Despite a tremendous growth rate, continued popularity, and expansive adoption, there is still a sea of skeptics and cynics unwilling to invest their time and money into the service. Forged from negative reviews and mythic fears, many consumers have continued to call the service’s reliability, quality, usability, and security into question. Regardless of service providers’ track records, many consumers continue to dwell on the negative. As a result, many continue to see VoIP as just another service in a long line of trends; however, this is far from true.

VoIP is the first serious rival to traditional landline phone systems. That being said, it may finally be time for the calls of the questionable to be disconnected. “We are truly on the brink of a major change, as numerous businesses are realizing the cost and features benefits of VoIP,” states Chris Griffith, Chief Operating Officer at White Label Communications. Griffith’s comments seem aptly suited for the current market’s landscape. With technology advancing more and more, VoIP service strengthens. Though VoIP may have once struggled with legitimacy, it has since found sure footing. Don’t believe me? You’ll have a hard time finding any reports or forecasts that claim otherwise. Now, VoIP is here to stay.

As VoIP has grown from a fad to a staple, it has since spawned new modes—the most popular being mobile VoIP. Mobile VoIP has become excessively popular over the past few years, and according to Juniper Research it will continue to do so—growing to 1 billion users by 2017. While the spawning and growth of Mobile VoIP seems somewhat unrelated to the legitimacy of VoIP service as a whole, the two are interrelated. Mobile VoIP is a part of VoIP service; therefore, its continued growth reaffirms VoIP as a staple in the communications industry. Another affirmation of VoIP’s legitimacy is the service’s popularity amongst businesses. Business VoIP presents businesses with advanced features and lower costs. As a result, many have flocked to the service.

As stated above, the growth of mobile VoIP and the legitimacy of VoIP are somewhat interrelated. Despite increasing popularity, there are some factors that slow down the growth rate of VoIP. One factor is the generational divide with mobile phones. Many VoIP providers offer various mobile functions—i.e. mobile apps, cloud capability, softphones, etc. While this is all the more appealing to some users, older users may not be as intrigued. Instead, they cling to traditional service out of habit. This affects the VoIP industry on two fronts—i.e. it loses a demographic of potential users, and it also slows the percentage of users adopting the service, which can discourage other users.

Regardless, VoIP service is here to stay. As the first contender opposite traditional landlines, VoIP continues to advance on a daily basis. Additionally, as the service garners more attention, more and more provider’s spring up. Though not all consumers are ready to make the switch, VoIP is the future of communications, and it doesn’t look to be going anywhere.

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