Mile Zivkovic

Mile Zivkovic

  • Team Lead, Content Marketing + SEO

Mile is a Content Marketing and SEO Specialist at GetVoIP. He brings his passion for research, digital marketing, and creativity to his writing.

Read some of Mile's latest articles below:

December 06, 2021

25+ Cold Calling Tips + Scripts Guaranteed to Land New Customers

Let’s be honest: cold calling is laborious. Reaching out to strangers who have never shown interest in your product or service requires immense patience. You need to be persistent in your effort and have very thick skin. But while some say that cold calling is “dead,” statistics show that it’s still very much alive and is a powerful sales tool when appropriately leveraged. If 82% of ...
November 29, 2021

20 Customer Service Metrics You Should Be Monitoring Closely in 2022

The importance of a company’s customer service department cannot be underestimated as customers really are the lifeblood of any business, and making and keeping them happy will make or break your business. But how do you really know how well or poorly your customer service department is doing? How do you know what customers are truly thinking or how they feel about the customer experience?...
November 16, 2021

30 Customer Service Skills That Your Business Needs to Thrive

Now more than ever, world-class customer service is essential for the survival of any brand. Companies around the world are looking to set themselves apart from the competition and win over customers in what is becoming an increasingly competitive landscape. The truth is quite simple: Give your customers an outstanding customer experience (CX), and they’ll buy more, be more loyal, and share...
November 09, 2021

What is Net Promoter Score? How to Calculate & Improve It

Customer loyalty is an absolutely essential part of every business as it can boost company profits and drive sustainable growth. But how happy are your customers with your products and services? And, perhaps more importantly, how loyal are they? The best way to measure brand perception and loyalty is with the Net Promoter Score (NPS).   Contents What is the Net Promoter Score...
October 27, 2021

55+ Sustainable Business Ideas You Can Start Today

The goal of any new business is to make money, but what if you could fill your bank account and help protect the planet?  Now more than ever, entrepreneurs need to be forward-thinking. Eco-friendly businesses that address environmental issues and provide customers with sustainable solutions are indubitably the way forward.  The United Nations’ 2021 Climate Reports paint a dire picture....
October 15, 2021

50 Employee Engagement Statistics You Need for 2022

A company’s success hinges on several factors, including corporate culture, employee experience, and the ability to adapt and innovate. But did you know that employee engagement statistics show that it’s actually one of the most important drivers of success?  Employee engagement drives financial success and business leaders and managers who improve this crucial aspect of the working...
September 15, 2021

Which US Cities Have the Most Young Business Leaders [2021 Ranked]

Despite the pandemic, the business community has stepped up to many challenges and empowered its employees through these daunting and unprecedented times.  That’s why this year’s Fortune 40 Under 40 list was extended—it’s celebrating 40 influencers who are leading the pack in each of the five categories: finance, healthcare, technology, media and entertainment, and government and...
September 03, 2021

Customer Acquisition Cost (CAC) – How to Calculate & Improve It

In the last six years, the cost of acquiring customers has increased by 60%. In today’s crowded marketplace, attracting new prospects and turning them into paying customers has its challenges. But before you can address them, you need to truly understand and calculate your customer acquisition cost (CAC). Let's take a closer look at what customer acquisition cost is, how to calculate it and, ...
August 26, 2021

Industries With The Most Employee Churn + Ways to Reduce It at Your Company

Total employee separations in the US have increased steadily year over year since 2017. Starting at 59.9% in July 2017 and increasing by approximately 4% every year until 2020, the US employee turnover rate ballooned to 80%. (ADP) This accelerated greatly in 2020, in part due to COVID and in part due to a talent shortage with increased competition for top talent. However, that changed as the...
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