Mile Zivkovic

Mile Zivkovic

  • Team Lead, Content Marketing + SEO

Mile is a Content Marketing and SEO Specialist at GetVoIP. He brings his passion for research, digital marketing, and creativity to his writing.

Read some of Mile's latest articles below:

June 08, 2022

16 Essential Customer Engagement Strategies For Advanced Sales Teams

The importance of establishing customer engagement strategies is non-negotiable for businesses with a big appetite. These strategies allow you to gain the customers’ attention and ensure an outstanding experience when they interact with your brand. Around 65% of consumers say they would be long-term customers of a brand that provides a positive CX.  Having a well-planned customer engagement ...
May 10, 2022

Customer Experience Strategy: How to Build and Optimize It

In a thriving and competitive market, now more than ever, businesses need to support their customers and tailor the experience to meet their ever-changing needs and demands. The best way to do this is to develop a customer experience strategy. The customer experience (CX) refers to customers’ holistic perception of how they experience your brand or business. It’s the result of every...
May 05, 2022

What Is a Customer Satisfaction Score (CSAT) And How Do You Measure It

It’s no news that keeping customers happy and satisfied is essential to a company’s long-term success. This makes the customer satisfaction score (CSAT) critically important. A customer satisfaction score is a key performance indicator that measures how satisfied customers are with a specific interaction or the overall experience with the company. CSAT helps businesses estimate their...
March 10, 2022

Customer Churn: 10 Advanced Tips for Prediction + Prevention in 2022

Customer churn refers to when a person stops using your services or products and ceases to be a customer. It’s also known as customer attrition. The churn rate refers to the percentage of customers who stopped doing business with your company during a specific period. Losing customers is a serious problem that impacts all industries. Companies must understand and analyze reasons and work...
February 25, 2022

25 Best CRM Software Examples + Different Tool for 2022

Almost every business can immensely benefit by using the right CRM (Customer Relationship Management) software. CRM software can include extremely far-reaching tools with multiple purposes that enable companies to nurture customer relationships and increase sales. These tools support marketing, collect and analyze data, simplify the sales process, and automate workflows. This process can...
February 11, 2022

Conversational AI Examples + Uses and Insights

Conversational artificial intelligence (AI) is a market that has grown exponentially in recent years and is expected to continue to advance by leaps and bounds in the near future. Conversational AI refers to technologies that aim to provide users with an experience as similar to human interaction as possible. It’s widely used in customer service settings, among other areas, and there’s a...
December 06, 2021

25+ Cold Calling Tips + Scripts Guaranteed to Land New Customers

Let’s be honest: cold calling is laborious. Reaching out to strangers who have never shown interest in your product or service requires immense patience. You need to be persistent in your effort and have very thick skin. But while some say that cold calling is “dead,” statistics show that it’s still very much alive and is a powerful sales tool when appropriately leveraged. If 82% of ...
November 29, 2021

20 Customer Service Metrics You Should Be Monitoring Closely in 2022

The importance of a company’s customer service department cannot be underestimated as customers really are the lifeblood of any business, and making and keeping them happy will make or break your business. But how do you really know how well or poorly your customer service department is doing? How do you know what customers are truly thinking or how they feel about the customer experience?...
November 16, 2021

30 Customer Service Skills That Your Business Needs to Thrive

Now more than ever, world-class customer service is essential for the survival of any brand. Companies around the world are looking to set themselves apart from the competition and win over customers in what is becoming an increasingly competitive landscape. The truth is quite simple: Give your customers an outstanding customer experience (CX), and they’ll buy more, be more loyal, and share...
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