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Windstream

Windstream Verified Reviews & Ratings

Little Rock, Arkansas
Windstream specializes in offering users both residential and business services. In doing so, the provider is able to offer...
1997
Year Founded
0%
Recommend It
1
User Reviews
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The service sucks nobody can fix my…

The service sucks nobody can fix my problem I keep getting the run around, meanwhile I’m losing business. My problem is some of my customers emailed me because they said my line was out of service. not everybody is having that issue when they call in but we have no idea how many people can’t get through and are just calling someone else . So anybody out there using this company beware because they can’t give us an answer to fix the problem. We can’t even get our Broadview sale agent to call us back.

The service sucks nobody can fix my problem I keep getting the run around, meanwhile I’m losing business.

My problem is some of my customers emailed me because they said my line was out of service. not everybody is having that issue when they call in but we have no idea how many people can’t get through and are just calling someone else .
So anybody out there using this company beware because they can’t give us an answer to fix the problem.

We can’t even get our Broadview sale agent to call us back.

Pros: None.
Cons: service no good.
Would Recommend: No
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Provider Overview

Windstream specializes in offering users both residential and business services. In doing so, the provider is able to offer different services. Under business, Windstream offers customizable solutions including Voice, Data, Managed IP Networking, Network Security, various Equipment, Phone Systems, and Data Centers and Cloud Solutions. Additionally, under Residential services, the provider offers High-Speed Internet, Security Packs, Digital TV, and Phone service. Though separate from one another, both service options offer extensive customer support and resources. Under business services, users can receive support for every aspect of service through email or phone Monday through Friday 6am-6pm CST, and Saturday and Sunday 8am-5pm CST. Additionally, under residential service users are privy to a 24/7 support center. The support center includes FAQs, support categories, videos, set up instructions, and more.

Windstream Pricing and Services

 

SMALL BUSINESSES

PHONE SERVICES:

OfficeSuite – Starting at 22.95/month

Description of OfficeSuite: Cloud-based phone system that provides businesses with a complete, unified communications solution

INCLUDES:

  • Real-time presence to see who is available within your organization
  • Company-wide chat with anyone from any location or device
  • Receive business calls simultaneously on your desk phone or cell phone
  • Meet from any device with HD video, audio web conferencing
  • Multi-desking so you can log into 5 different devices at one time
  • MyOfficeSuite portal for easy changes anytime
  • Cloud-based phone system with hundreds of features
  • Keep your current phone numbers or get new ones
  • 3-19 seats/users
  • 5-year contract
  • one month free for new users

INTERNET SERVICES:

Kinetic Internet  – Starting at $49.99/month*

INCLUDES:

  • Internet speeds available up to 1 Gbps
  • 30-day satisfaction guarantee
  • Upgraded fiber-backed network and electronics
  • Live 24/7 technical support
  • Uploading and managing content on your website and social media
  • Web conferencing and file sharing
  • Subject to availability

Business Class Internet – Contact for Pricing

  • Internet speeds available up to 1 Gbps
  • No written contract or term agreement required
  • 30-day satisfaction guarantee

Dedicated Internet – Contact for Pricing

  • Private, non-shared solution with robust capabilities
  • Symmetrical upload and download speeds
  • SLAs guarantee 99.99% uptime

SD-WAN – Contact for Pricing

  • Combine multiple Internet connections
  • Data shaping tools to prioritize Quality of Service (QoS)
  • Applications optimization to monitor and improve network paths for higher quality

BUNDLES:

Kinetic Internet Bundle – Starting at $59.99/month*

INCLUDES:

  • Internet speeds available up to 1 Gbps
  • 10 professional calling features including caller ID and call forwarding
  • Professional installation
  • 30-day satisfaction guarantee
  • Dedicated support
  • Live 24/7 technical support
  • Uploading and managing content on your website and social media
  • Web conferencing and file sharing
  • Subject to availability
  • Unlimited local and long distance

*Requires 2-year contract

ADD ON PACKAGES:

Security Pack – Starts at $10/month

  • Online Backup storage of up to 100 GB
  • Remote IT Support on up to 10 devices
  • McAfee Multi Access Security

Communications Pack – Starts at $15/month

  • Professional plan web hosting
  • Fax-to-email 50-pack
  • 1 toll-free number for your business

Complete Pack – Starts at $20/month

  • Online Backup storage of up to 100 GB
  • Remote IT Support on up to 10 devices
  • McAfee Multi Access Security
  • Professional plan web hosting
  • Fax-to-email 50-pack
  • 1 toll-free number for your business

A LA CARTE ADD-ONS:

Fax-to-email – Starting at $9.99/month

Online Backup and Remote IT – Starting at $7/month

Internet Security – Starting at $4.99/month

Web Hosting – Starting at $9.99/month

Web & Audio Conferencing – Prices Vary

Web Design – Starting at $39.99/month

RESIDENTIAL SERVICES – Contact for Pricing and Availability

  • Internet
  • TV
  • Voice
  • Bundles

ENTERPRISE SERVICES – Contact for Pricing

Internet Solutions:

  • SD-WAN
  • Hybrid Networking
  • Cloud Connect
  • Ethernet
  • Internet
  • Wavelength Services
  • Diverse Connect
  • Fixed Wireless
  • MPLS VPN
  • Secure Wifi & Analytics
  • Wireless Data Backup
  • Managed LAN/WAN Services
  • Managed Router
  • T1 Dedicated Internet Services

Unified Communications and Voice Options:

  • OfficeSuite UC
  • UCaaS (Unified Communications as a Service)
  • CCaaS (Contact Center as a Service)
  • SIP trunking
  • Managed IP PBX
  • Long Distance & Toll Free Service
  • Web & Audio Conferencing

Security and Compliance:

  • Managed Network Security
  • DDoS Mitigation
  • PCI Compliance
  • Hosted Email Security
  • Hosted Web Security

Professional & Consulting Services:

  • Compliance Audits
  • Installation Support
  • PCI Lifecycle Management
  • Retail IT and Business Consulting
  • Cloud Vendor Selection
Screenshots
  • Help Chat
    Help Chat
  • Security
    Security
  • Dashboard
    Dashboard
  • Connecting to the Internet
    Connecting to the Internet

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