I have been using the service for about 6 months, after removing the “all in 1” packages pushed by the major internet providers. I dropped all but high speed internet, and now stream video content and use VOIP for landline phone service.
Ordering, delivery and setup was simple. I was able to port my existing phone number to VOIP, though there is a slightly cumbersome process to do that (set up a temporary number, activate service, transfer the old number, remove the temporary number). A minor one-time procedure.
I like the features, such as ability to send voicemails to email addresses. I have not used fax but it’s useful to some. It really has more features that I need, very comprehensive.
I call a lot to the UK. The price and quality is good, but at first calls could not go through. A short message to Support and the issue was quickly resolved, VOIP needed to set the option on my account. Calls to land lines in the UK are affordable, calls to mobile phones in the UK are expensive – avoid.
I had some trouble with VOIP voicemail picking up unanswered calls too quickly – I prefer to have my home answering machine handle that. I resolved this issue by setting the answer count in VOIP to be a really high number.
I noticed that if I lose internet service, the VOIP modem does not automatically reconnect. Picking up the handset gives the recorded message “device is not registered”. The fix is simple enough, just power cycle the VOIP “modem” (for want of a better term). That’s fine, but if you are not aware of the problem you won’t receive any calls until you pick up the handset and hear that alert. That may or may not be an issue for you.
All in all, I am happy with the service. We don’t use the landline much anymore, everyone calls us on our mobile phones. Some places still call home, such as the kids schools, and CVS – I could change the contact numbers I suppose. As such, I saw no reason to pay the high Comcast/Verizon prices. It works for me !