Overall
4.4
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1VoIP

1VoIP Verified Reviews & Ratings

Oklahoma City, OK
Headquartered in Oklahoma City, OK, 1-VoIP was built on the premise that excellent service and support will better retain...
2005
Year Founded
83%
Recommend It
66
User Reviews
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Your service was precipitated by the…

Your service was precipitated by the fact that my former service provider would no longer provide my service unless I upgraded my level of service with my internet provider. Your service requires one tenth of the bandwidth of the other provider. The install was seamlessly integrated with my equipment. The acquisition of an easy phone number was a blessing. I receive a cool weekly wake up call. I like the fact that I may forward my calls as needed. I don’t use the mailbox, as I use a phone integrated answering machine. The support was great and knowledgeable when I had a question at the inception of my service. I am thankful to have a person who is able to understand me, as well as able to understand them. I have been using your service for a few months now, and all I need to do is pickup the receiver and press one of the speed dial numbers. The clarity of the calls is tremendous, 500% better than my former provider which constantly had feedback, echoing and dropped calls if the call was beyond 15 minutes. I have nothing but high praise for your Company,and my only regret is that I haven’t found you about 5 years ago.

Your service was precipitated by the fact that my former service provider would no longer provide my service unless I upgraded my level of service with my internet provider. Your service requires one tenth of the bandwidth of the other provider.

The install was seamlessly integrated with my equipment. The acquisition of an easy phone number was a blessing. I receive a cool weekly wake up call.

I like the fact that I may forward my calls as needed. I don’t use the mailbox, as I use a phone integrated answering machine.

The support was great and knowledgeable when I had a question at the inception of my service. I am thankful to have a person who is able to understand me, as well as able to understand them.

I have been using your service for a few months now, and all I need to do is pickup the receiver and press one of the speed dial numbers.

The clarity of the calls is tremendous, 500% better than my former provider which constantly had feedback, echoing and dropped calls if the call was beyond 15 minutes.

I have nothing but high praise for your Company,and my only regret is that I haven’t found you about 5 years ago.

Pros: Easy, fast, reasonably priced.
Cons: None.
Would Recommend: Yes

I switched to 1-Voip for a period while…

I switched to 1-Voip for a period while searching for a provider besides Vonage. 1-Voip is every bit as good as Vonage and offers a very solid office platform using PBX Realtime. Staff walked me through setup and helped me work out the bugs in my system then we were off to the races with our new provider. My only con about the service is that their app needs work. Actually, they don’t even have an app, but rely on generic softphone apps that you must leave your phone open and the app in focus for them to work. Were it not for that one caveat, I’d say 1-Voip provides the perfect service. For an office setup, they’re flawless.

I switched to 1-Voip for a period while searching for a provider besides Vonage. 1-Voip is every bit as good as Vonage and offers a very solid office platform using PBX Realtime. Staff walked me through setup and helped me work out the bugs in my system then we were off to the races with our new provider. My only con about the service is that their app needs work. Actually, they don’t even have an app, but rely on generic softphone apps that you must leave your phone open and the app in focus for them to work. Were it not for that one caveat, I’d say 1-Voip provides the perfect service. For an office setup, they’re flawless.

Pros: Very solid office platform.
Cons: Mobility needs a better app.
Would Recommend: Yes

We have used this service for a little…

We have used this service for a little over 6 months now and could not be happier. Easy to install, easy to use, and very reliable. NoMoRobo is a great feature. Wish it could handle text messages and wish there wasn’t a charge for going over 500 outgoing minutes a month. Connections are almost always rock solid – almost always. We also have a Google phone for a second line and are happy to pay the extra for the 1VoIP service – it is that much better. Porting over existing number was easy but does take longer. They provide a temp number until the old number is released by your previous provider.

We have used this service for a little over 6 months now and could not be happier. Easy to install, easy to use, and very reliable. NoMoRobo is a great feature. Wish it could handle text messages and wish there wasn’t a charge for going over 500 outgoing minutes a month. Connections are almost always rock solid – almost always. We also have a Google phone for a second line and are happy to pay the extra for the 1VoIP service – it is that much better. Porting over existing number was easy but does take longer. They provide a temp number until the old number is released by your previous provider.

Pros: Ease of use, price, robocall block.
Cons: Limit on outgoing local calls.
Would Recommend: Yes

I have had this service for 3 months…

I have had this service for 3 months now and its been nothing but superb . And call support to talk to someone is even better. The quality is very good and you can not beat the price. I was paying AT&T $90 a month for the same service I get here for a fraction of the cost. I am glad to have signed with 1-VoIP, wonderful service. Gregg

I have had this service for 3 months now and its been nothing but superb . And call support to talk to someone is even better.
The quality is very good and you can not beat the price. I was paying AT&T $90 a month for the same service I get here for a fraction of the cost. I am glad to have signed with 1-VoIP, wonderful service.
Gregg

Pros: Pricing / quality.
Cons: none to think of.
Would Recommend: Yes

This is a great product and the…

This is a great product and the Nomorobo feature is solid. You can look at the call logs and see how many calls are being blocked. I also found a feature that I did not know I had. eFaxing. I needed to fax 11 pages and I went down to the local office supply store. They offered a “COVID” price $24.00. I declined that ridiculous offer. So I looked at 1-VOIP and there it was. All I had to do was upload a pdf and send it. Pretty slick stuff. You should talk this feature up for those of us working from home.

This is a great product and the Nomorobo feature is solid. You can look at the call logs and see how many calls are being blocked. I also found a feature that I did not know I had. eFaxing.

I needed to fax 11 pages and I went down to the local office supply store. They offered a “COVID” price $24.00. I declined that ridiculous offer.

So I looked at 1-VOIP and there it was. All I had to do was upload a pdf and send it. Pretty slick stuff. You should talk this feature up for those of us working from home.

Pros: Great product. Great features.
Cons: My tiny Con is make the initial setup instructions a s a little clearer and easier to set up up.
Would Recommend: Yes

I wanted to switch to a VoIP so I could…

I wanted to switch to a VoIP so I could save money on my home phone. From the beginning, it was a complete disaster! In their communications to port my number, they got my internet shut off completely. Since I started with this company in February, I have not had phone service. I had to switch internet companies because my original company would take too long (over a week) to reinstate my internet. Then I tried to port my phone number from 1 VoIP two different times and they would not release the number to my new internet company. All over, I paid over $50 and countless hours for a headache. 1-VoIP did nothing to set this right even after talking with them three separate times. I will never work with this company again.

I wanted to switch to a VoIP so I could save money on my home phone. From the beginning, it was a complete disaster! In their communications to port my number, they got my internet shut off completely. Since I started with this company in February, I have not had phone service. I had to switch internet companies because my original company would take too long (over a week) to reinstate my internet. Then I tried to port my phone number from 1 VoIP two different times and they would not release the number to my new internet company. All over, I paid over $50 and countless hours for a headache. 1-VoIP did nothing to set this right even after talking with them three separate times. I will never work with this company again.

Would Recommend: No

As a small, rural, residential service…

As a small, rural, residential service user, I’ve been very impressed by the quality of service provided by 1-VOIP personnel. From solving an installation issue, where my existing ATT phones created an echo (which was solved by switching to Panasonic telephones), to the guidance provided for enabling various features, these folks have been great! Highly recommend their product and service!

As a small, rural, residential service user, I’ve been very impressed by the quality of service provided by 1-VOIP personnel. From solving an installation issue, where my existing ATT phones created an echo (which was solved by switching to Panasonic telephones), to the guidance provided for enabling various features, these folks have been great! Highly recommend their product and service!

Pros: Superior customer service and price.
Cons: None.
Would Recommend: Yes
david g.'s review for1VoIP

not sure why the calls drop but it…

not sure why the calls drop but it happens a lot and has been happening more and more lately. Not sure why… can you fix this? I reported once a month or so ago, otherwise the service is good. the voice mail chain is long and it’s had to navigate the phone prompts. I can’t seem to figure out how to listen to saved messages…

not sure why the calls drop but it happens a lot and has been happening more and more lately. Not sure why… can you fix this? I reported once a month or so ago, otherwise the service is good. the voice mail chain is long and it’s had to navigate the phone prompts. I can’t seem to figure out how to listen to saved messages…

Pros: great price.
Cons: calls drop frequently.
Would Recommend: Yes

LOTS of call drops in mid-conversation….

LOTS of call drops in mid-conversation. But the real thing that makes them a company to avoid is they are continuing to bill me for service AFTER sending emails acknowledging I cancelled the service and ported my phone number to another provider. The reason I cancelled is the year 2 price was a 250% increase over the year 1 price. These people are scum.

LOTS of call drops in mid-conversation. But the real thing that makes them a company to avoid is they are continuing to bill me for service AFTER sending emails acknowledging I cancelled the service and ported my phone number to another provider. The reason I cancelled is the year 2 price was a 250% increase over the year 1 price. These people are scum.

Pros: Cheap price.
Cons: Everything else.
Would Recommend: No

The calls don’t sound nearly as good…

The calls don’t sound nearly as good as a land line. Probably about the same as a cell phone with a less than great signal. But that was ok for the savings. However, after the first year is over there’s a HUGE price spike to about 250% of what year one was. MAJOR RIPOFF and more expensive than I was paying for a land line.

The calls don’t sound nearly as good as a land line. Probably about the same as a cell phone with a less than great signal. But that was ok for the savings. However, after the first year is over there’s a HUGE price spike to about 250% of what year one was. MAJOR RIPOFF and more expensive than I was paying for a land line.

Pros: Reasonable call quality.
Cons: Watch out for year 2 pricing.
Would Recommend: No
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Provider Overview

Headquartered in Oklahoma City, OK, 1-VoIP was built on the premise that excellent service and support will better retain customers than long-term contracts. To that end, all of the services they offer are contract-free. 1-VoIP is so confident in their network that they offer a 99.999% uptime SLA, and take care that the audio is of the highest quality. 1-VoIP offers both hosted VoIP and SIP trunking to SMBs, and residential service as well.

 

1-VoIP Pricing and Services

 

Prices Start At

  • Residential: $8.97/mo for 500 outbound minutes
  • Business: $49.97/mo 3,000 minutes for 1-5 users
  • SIP Trunking: $25/mo each 2,000 minutes.

Available Products and Services

Residential:

  • Premier Basic, $14.97/mo: Unlimited incoming minutes; 500 outbound minutes.
  • Premier Unlimited, $23.97/mo or $189/yr: Unlimited inbound and outbound minutes.
  • Premier Global: $29.97/mo or $233/yr: Unlimited inbound and outbound minutes plus unlimited calls to 30 countries.

Business:

  • Lite, $49.97/mo (plus $9.95/add’l user): 1-5 users can call up to 3,000 minutes, unlimited inbound calls.
  • Professional, $99.97/mo (plus $9.95/add’l user): 5-15 users can call up to 5,000 minutes, unlimited inbound calls.
  • Enterprise, $179.97/mo (plus 9.95/add’l user): 15-100 users call use up to 10,000 minutes, unlimited inbound calls.

SIP Trunking:.

  • $25/mo for every 2,000 minutes
  • $4.95/mo for local number.
  • $5.95/mo for toll-free number.
  • Optional Cisco RV082 Router for $99.99, or Cisco WRV4400N for $149.99, shipping $30 extra for either.
  • $24.90 activation charge.

Free Residential features include:

  • 24/7 US-based support
  • 99.999% Service Level Guarantee
  • Music on hold
  • Paperless fax-to-email
  • Call routing
  • Digital softphone
  • Reject/accept calls from certain numbers
  • Virtual number (up to two phone numbers)
  • Custom announcement to inbound calls
  • Wake up call

Business Features include:

  • Music on hold
  • 24/7 US-based support
  • 99.999% SLA
  • Extension transfer
  • Auto attendant
  • Call treatment, including business hours
  • Paperless fax-to-email

 

Editor’s Bottom Line of 1-VoIP

1-VoIP stands out from the pack with a very impressive 99.999% SLA. Their hosted PBX features are no more or no less than I would expect from a top-notch VoIP provider. Their SIP trunking rates are a good deal. Their residential service is average, but I’ve seen better prices on similar services.

Screenshots
  • Wake Up Call
    Wake Up Call
  • Voicemail
    Voicemail
  • Account
    Account

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