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4.5
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1VoIP

1VoIP Verified Reviews & Ratings

Oklahoma City, OK
Headquartered in Oklahoma City, OK, 1-VoIP was built on the premise that excellent service and support will better retain...
2005
Year Founded
86%
Recommend It
91
User Reviews
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Clifford M.'s review for1VoIP

I have been a user of the 1-VoiP…

I have been a user of the 1-VoiP service for at least 5 years and every time I have had occasion to call the support line, even for things I could have looked up in the user manual, I have received nothing but absolute top grade service and professionalism. Having a USA based customer support service is a big deal as far as I am concerned and I can wholeheartedly recommend 1-VoiP for anyone looking for a VoiP provider. In an industry with not too much to differentiate the offerings, Service becomes the Unique Selling Point and I give 1-Voip 10/10 for this.

I have been a user of the 1-VoiP service for at least 5 years and every time I have had occasion to call the support line, even for things I could have looked up in the user manual, I have received nothing but absolute top grade service and professionalism. Having a USA based customer support service is a big deal as far as I am concerned and I can wholeheartedly recommend 1-VoiP for anyone looking for a VoiP provider. In an industry with not too much to differentiate the offerings, Service becomes the Unique Selling Point and I give 1-Voip 10/10 for this.

Would Recommend: Yes
Jo C.'s review for1VoIP

I’ve been with the company for a long…

I’ve been with the company for a long time, and while I am phasing out now due to a change in life, I was reluctant to leave.. they have been a good base for me for years. I’ve used a couple of other VOIP providers and found them lacking .. especially Vonage, which I find insidious in trying to promote itself and override my personal needs with their software which is intrusive. 1-Voip meets me where I am and provides what I need in a courteous professional and seamless way. I have had some issues with equipment in the past, that they were able to trouble hoot and provided new equipment expeditiously. Highly recommend.

I’ve been with the company for a long time, and while I am phasing out now due to a change in life, I was reluctant to leave.. they have been a good base for me for years. I’ve used a couple of other VOIP providers and found them lacking .. especially Vonage, which I find insidious in trying to promote itself and override my personal needs with their software which is intrusive. 1-Voip meets me where I am and provides what I need in a courteous professional and seamless way.
I have had some issues with equipment in the past, that they were able to trouble hoot and provided new equipment expeditiously. Highly recommend.

Would Recommend: Yes

As a forever user, I was concerned…

As a forever user, I was concerned about giving up my AT&T landline. However, the switch was very easy and 1-VoiP has worked out all the details and makes the transition easy. Was able to retain my old AT&T number so cutting the cord has been a very pleasant experience and also a real money saver. Service has been great from the get-go.

As a forever user, I was concerned about giving up my AT&T landline. However, the switch was very easy and 1-VoiP has worked out all the details and makes the transition easy. Was able to retain my old AT&T number so cutting the cord has been a very pleasant experience and also a real money saver. Service has been great from the get-go.

Pros: Seamless installation and use.
Cons: None.
Would Recommend: Yes

I switched from T-Mobile Line Link for…

I switched from T-Mobile Line Link for my home phone to 1-VOIP hoping that their service would work with the new T-Mobile Home Internet. TMO Line Link stopped working after I switch to TMO Home Internet. TMO told me that there is an issue and that it would be resolved in a few weeks with a new firmware download. That was a few months ago and still no firmware download. I switched to 1-VOIP, received my device but still no VOIP service. But today I spoke with a tech at 1-VOIP who mentioned that their techs had come up with a workaround, changing the port they were using, for customers that are using the TMO Home Internet device (Nokia). In just a few minutes I was up and running!! Thank you 1-VOIP for your great customer service and taking the initiative to work through the TMO issue and devise a workaround. I will now go onto the TMO Home Internet forum and let everyone know that they should switch to 1-VOIP so they can get up and running and dump the TMO Link Link!

I switched from T-Mobile Line Link for my home phone to 1-VOIP hoping that their service would work with the new T-Mobile Home Internet. TMO Line Link stopped working after I switch to TMO Home Internet. TMO told me that there is an issue and that it would be resolved in a few weeks with a new firmware download. That was a few months ago and still no firmware download. I switched to 1-VOIP, received my device but still no VOIP service. But today I spoke with a tech at 1-VOIP who mentioned that their techs had come up with a workaround, changing the port they were using, for customers that are using the TMO Home Internet device (Nokia). In just a few minutes I was up and running!!
Thank you 1-VOIP for your great customer service and taking the initiative to work through the TMO issue and devise a workaround. I will now go onto the TMO Home Internet forum and let everyone know that they should switch to 1-VOIP so they can get up and running and dump the TMO Link Link!

Pros: GREAT Customer Service!.
Cons: None.
Would Recommend: Yes

I was assisted by Ihor, who was a…

I was assisted by Ihor, who was a tremendous help to me and to the company. Understanding a new phone system’s features and programs is at times daunting. Ihor was very patient, and he really listened to the hiccups that occurred from time to time. He stayed on the phone with me for the duration of the call to make sure that the setup was complete, and he also explained in detail the features that would make the phone optimal for our company needs. It is rare in today’s post-Covid work environment to find someone who is willing to go the extra mile to ensure that a client’s needs are met. I am happy to recommend Ihor as an excellent technical representative.

I was assisted by Ihor, who was a tremendous help to me and to the company. Understanding a new phone system’s features and programs is at times daunting. Ihor was very patient, and he really listened to the hiccups that occurred from time to time. He stayed on the phone with me for the duration of the call to make sure that the setup was complete, and he also explained in detail the features that would make the phone optimal for our company needs. It is rare in today’s post-Covid work environment to find someone who is willing to go the extra mile to ensure that a client’s needs are met. I am happy to recommend Ihor as an excellent technical representative.

Would Recommend: Yes

1-VoIP residential provides top notch…

1-VoIP residential provides top notch voice quality and customer support at a great price. They don’t offer a lot of features, but it does everything I need and they have a similar, more full-featured business service. They offer a free network box and don’t require a contract commitment. I tried them out by forwarding my AT&T landline to a 1-VoIP number on my home PBX, to test the Nomorobo spam blocking. It blocked about half the spam calls. After a month, I ported my number over. There were a couple of glitches, but I always got a support person on the phone and a quick response by email, and everything got resolved quickly.

1-VoIP residential provides top notch voice quality and customer support at a great price. They don’t offer a lot of features, but it does everything I need and they have a similar, more full-featured business service. They offer a free network box and don’t require a contract commitment.

I tried them out by forwarding my AT&T landline to a 1-VoIP number on my home PBX, to test the Nomorobo spam blocking. It blocked about half the spam calls. After a month, I ported my number over. There were a couple of glitches, but I always got a support person on the phone and a quick response by email, and everything got resolved quickly.

Pros: voice quality, support, price.
Cons: Residential service is thin on features.
Would Recommend: Yes

Overall a fine product. It would be…

Overall a fine product. It would be nice if there was some kind of notification of an awaiting VM. Perhaps a email or text notification. Also when I check my VM a voice comes on and very curtly says “password” like a demand. That could sound a little more friendly. Lastly when I signed on to 1Voip I had to give up the other 3 extensions I had in my home. If there was a way at least 2 other extensions could be used throughout my house it would be nice so I don’t have to carry the cell phone around all the time. Then I would just have to go to war with Samsung to see if I can set up call forwarding on my cell. Thank you

Overall a fine product. It would be nice if there was some kind of notification of an awaiting VM. Perhaps a email or text notification. Also when I check my VM a voice comes on and very curtly says “password” like a demand. That could sound a little more friendly. Lastly when I signed on to 1Voip I had to give up the other 3 extensions I had in my home. If there was a way at least 2 other extensions could be used throughout my house it would be nice so I don’t have to carry the cell phone around all the time. Then I would just have to go to war with Samsung to see if I can set up call forwarding on my cell. Thank you

Pros: Excellent voice quality.
Cons: See below.
Would Recommend: Yes

Very happy with 1-voip. Great quality…

Very happy with 1-voip. Great quality sound and clarity, fantastic customer support when I needed some voicemail items changed, and happy with the pricing. Overall, this is a company and product that was worth spending a minute or two to write this review for them, I’m certain you will not be disappointed.

Very happy with 1-voip. Great quality sound and clarity, fantastic customer support when I needed some voicemail items changed, and happy with the pricing. Overall, this is a company and product that was worth spending a minute or two to write this review for them, I’m certain you will not be disappointed.

Would Recommend: Yes

Overall The 1-VoIP system works great. …

Overall The 1-VoIP system works great. We got it and then got two friends to sign up and I also moved our church to 1-VoIP. All existing hardware worked well. Just a quick plug in of new modem provided by 1_VoIP and we were up and running. The only problems we have had are a couple times trying to dial into a conference call number, 1_VoIP apparently had the number blocked and I had to then quickly call in from my mobile phone. Not ideal for a long conference call.

Overall The 1-VoIP system works great. We got it and then got two friends to sign up and I also moved our church to 1-VoIP. All existing hardware worked well. Just a quick plug in of new modem provided by 1_VoIP and we were up and running. The only problems we have had are a couple times trying to dial into a conference call number, 1_VoIP apparently had the number blocked and I had to then quickly call in from my mobile phone. Not ideal for a long conference call.

Pros: Cost, quality, ease of installation.
Cons: Problems on some Conference Calls.
Would Recommend: Yes

The support I received to solve a…

The support I received to solve a problem of setting up two 1-voip systems in both my house and workshop was amazing. In fact it went beyond amazing. It was surprising to get this kind of support from any company. I am now feeling guilty that I received over-the-top support and am paying so little for the service. THANKS

The support I received to solve a problem of setting up two 1-voip systems in both my house and workshop was amazing. In fact it went beyond amazing. It was surprising to get this kind of support from any company. I am now feeling guilty that I received over-the-top support and am paying so little for the service. THANKS

Pros: Support.
Cons: None for me.
Would Recommend: Yes
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Provider Overview

Headquartered in Oklahoma City, OK, 1-VoIP was built on the premise that excellent service and support will better retain customers than long-term contracts. To that end, all of the services they offer are contract-free. 1-VoIP is so confident in their network that they offer a 99.999% uptime SLA, and take care that the audio is of the highest quality. 1-VoIP offers both hosted VoIP and SIP trunking to SMBs, and residential service as well.

 

1-VoIP Pricing and Services

 

Prices Start At

  • Residential: $8.97/mo for 500 outbound minutes
  • Business: $49.97/mo 3,000 minutes for 1-5 users
  • SIP Trunking: $25/mo each 2,000 minutes.

Available Products and Services

Residential:

  • Premier Basic, $14.97/mo: Unlimited incoming minutes; 500 outbound minutes.
  • Premier Unlimited, $23.97/mo or $189/yr: Unlimited inbound and outbound minutes.
  • Premier Global: $29.97/mo or $233/yr: Unlimited inbound and outbound minutes plus unlimited calls to 30 countries.

Business:

  • Lite, $49.97/mo (plus $9.95/add’l user): 1-5 users can call up to 3,000 minutes, unlimited inbound calls.
  • Professional, $99.97/mo (plus $9.95/add’l user): 5-15 users can call up to 5,000 minutes, unlimited inbound calls.
  • Enterprise, $179.97/mo (plus 9.95/add’l user): 15-100 users call use up to 10,000 minutes, unlimited inbound calls.

SIP Trunking:.

  • $25/mo for every 2,000 minutes
  • $4.95/mo for local number.
  • $5.95/mo for toll-free number.
  • Optional Cisco RV082 Router for $99.99, or Cisco WRV4400N for $149.99, shipping $30 extra for either.
  • $24.90 activation charge.

Free Residential features include:

  • 24/7 US-based support
  • 99.999% Service Level Guarantee
  • Music on hold
  • Paperless fax-to-email
  • Call routing
  • Digital softphone
  • Reject/accept calls from certain numbers
  • Virtual number (up to two phone numbers)
  • Custom announcement to inbound calls
  • Wake up call

Business Features include:

  • Music on hold
  • 24/7 US-based support
  • 99.999% SLA
  • Extension transfer
  • Auto attendant
  • Call treatment, including business hours
  • Paperless fax-to-email

 

Editor’s Bottom Line of 1-VoIP

1-VoIP stands out from the pack with a very impressive 99.999% SLA. Their hosted PBX features are no more or no less than I would expect from a top-notch VoIP provider. Their SIP trunking rates are a good deal. Their residential service is average, but I’ve seen better prices on similar services.

Screenshots
  • Wake Up Call
    Wake Up Call
  • Voicemail
    Voicemail
  • Account
    Account

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