Vonage

Service is abysmal, texting bare basics

Customer help is great, but I've had to contact them way too many times, to no good use. Problems with the app, problems setting it up, but the worst have been texting.

1. We are completely unable to text anyone using T-Mobile. It's a problem they've had for 6 months, and nothing has changed. No expected time line on that getting fixed.
2. They claim the texting does not support MMS, yet I can send pics. Videos are limited to 1 MB, rendering it totally useless.
3. We cannot send links in text messages. Nothing.
4. Contacts added do not sync across devices or even across the users in the same account. They each have to be added individually. This problem has been going on for years, and yet they've made no progress on this feature. To me, this is the most insane problem.

This complete lack of very basic functions renders it unusable for all but basic texts. As a business owner, I have to use my personal, unregistered number to contact customers.

Deeply regret wasting the money and time on this company, and we'll be looking for another company soon.

We have waited almost six months without SMS. They always say "soon." Support is useless. Who buys phones without SMS these day? Horrible service. Very disappointed. New owner is horrible. The company was sold and then went downhill big time. Time to leave.
Ridiculous management. We will be leaving

I've been waiting since 5/1/2024! Any manager for help me, I've been calling several times!Any manager is able to help. I've been paying and I never received a satisfactory service. Poor customer service, terrible service, attendants, unqualified and unprepared! Stay away to vonage! I'm very disappointed

Since approximately 2016 I have been a Vonage customer and canceled my services because they have the worst customer services for existing customers. During the cancellation I asked the service representative if I had any balance and he told me no and the result was that they sent me directly to credit collection services before contacting me directly. I do not recommend Vonage at all.

As another reviewer mentioned, there are no prorated refunds of annual plans. Their customer support over the years keeps getting worse. I've been a customer for over 20 years and am now changing. I had 2 lines that renewed at different times. My primary line was the number I was getting rid of and I had called a day before renewal. My second line I has paid for in full 5 months before. They moved my second line to the primary line and said no credit and we have to charge you like it was still moving forward on the primary line. Even if you are within their time period to change plans, they will not refund you the same amount of money. This is shady business practices. If you're on the fence with them and another, I would not choose Vonage.

I have been a customer of Vonage for over 18 years but have now moved and no longer need this type of phone line. I pay on an annual basis and when I called to cancel I was informed that they do not offer any pro rated refund if it is past 45 days of the annual renewal. I am now paying for 8 months of service that I do not need.
I have been with Vonage through thick and thin and not only supported them, but recommended them. No longer. In the early years they had support issues, technical issues, you name it. It has worked well for me as I needed a VOIP line but this experience has soured it all for me.

I cancelled the service and they kept charging my credit card. when I called to find a solution I was told there is nothing they can do even if I go to court I will loose. Not sure why they brought the legal route into a simple phone call, I would stay away from these crooks. Quality of the calls aren't the best anyways, I'm glad I m not using them.

This platform doesn't offer direct dialing of customer extensions... Which I would say is pretty normal for other platforms, and being a phone provider... That should be a pretty pressing issue for them. Support was more confused than helpful.

I would give zero stars if it was possible. They make it extremely difficult to cancel. When trying to cancel, they will give you a low promotional price that then raises up month after month. I had a hard time canceling. When I was finally able to cancel, it was conveniently for Vonage on the 2nd day of the billing cycle. Because you are billed a month in advance, they will not refund any money, even though they are not providing any service. Customer service is out of India and difficult to understand. A year after cancelling, I am surprised to see that I was sent to collections for $20. Do yourself a favor and pick a company with integrity.

Hello,
im telling honest review, don't use their service.
I register with them, from first minute they suspend my account, I called to support, fraud department ask me to send and prove that my company is legit. I did everything, but they didn't do, no movements, I didn't receive their service. And they also put you on commitment for 1 year.
I need that service immidieatly, but they didn't provide me. im calling to them, support forward me to fraud department, fraud department never answer only throw email, and even email no resolve my issue. I asked to cancel my account and refund all money what you charged me, that I don't want to use them any more. Support told that can help me because first I need to remove suspend account, but how can I do it, I don't know. they not removing suspension. SO is like circle to use their service you need to remove suspend, I can't do it, I don't know. too cancel everything with them you need to remove suspend status. and they can help, they just maximum support forward your call to fraud department, and fraud department have voice message only. I used a year ago nextevia, I thought may be give a shot try another service, cause I thought they will be more innovative and looks better in disgner and user interface, it thought will be better. but is nothing, just kind of bad experience!