Overall
2.8
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Vonage

Vonage Verified Reviews & Ratings

Holmdel, NJ
First introduced to consumers in 2004, Vonage has been a pioneer in VoIP services and remains one of the...
2004
Year Founded
40%
Recommend It
35
User Reviews
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Vonage has the worse customer service…

Vonage has the worse customer service ever. I had been purchasing vonage for 10 years, paying for the entire service every May. When I found a way to reduce the costs by half I called to cancel my subscription to vonage. Given I was six months into my agreement I expected to get half the money back. They told me I would not get anything back. If you do use vonage pay by the month.

Vonage has the worse customer service ever. I had been purchasing vonage for 10 years, paying for the entire service every May. When I found a way to reduce the costs by half I called to cancel my subscription to vonage. Given I was six months into my agreement I expected to get half the money back. They told me I would not get anything back. If you do use vonage pay by the month.

Pros: it worked.
Cons: zero customer service.
Would Recommend: No

Worst customer service ever experienced…

Worst customer service ever experienced anywhere. Don’t care attitude, no reduction in billing for no service. For some reason, Vonage disconnected my main number when I requested a virtual line, leaving me without service to my primary number for over 8 days now. My main number still does not work. I’ve attempted to use chat support to get this fixed, and the chat was dropped over 10 times with multiple wait periods requested by the technicians: “Please wait 2 minutes while we look at your account.” When I asked for a refund, I was told the system would not let them do that. I have missed numerous critical calls to my primary number with the Vonage message telling my callers that the number has been disconnected. When I talk with Vonage by phone, they say they are working on it, but it requires more time. They cannot give me a fix time and they will not give me a discount for no service.

Worst customer service ever experienced anywhere. Don’t care attitude, no reduction in billing for no service. For some reason, Vonage disconnected my main number when I requested a virtual line, leaving me without service to my primary number for over 8 days now. My main number still does not work. I’ve attempted to use chat support to get this fixed, and the chat was dropped over 10 times with multiple wait periods requested by the technicians: “Please wait 2 minutes while we look at your account.” When I asked for a refund, I was told the system would not let them do that. I have missed numerous critical calls to my primary number with the Vonage message telling my callers that the number has been disconnected. When I talk with Vonage by phone, they say they are working on it, but it requires more time. They cannot give me a fix time and they will not give me a discount for no service.

Pros: none.
Cons: worst customer service ever experienced anywhere.
Would Recommend: No

I can’t believe how bad the customer…

I can’t believe how bad the customer service is at this company. My business has used Vonage for 2 years now, and I’m still struggling to get the system corrected. It works well about 85% of the time, which many Vonage representatives have told me is “good enough”. This customer service is a joke. Had we not been facilitating a move, I would have done so sooner, but we’ll be changing companies very soon. Stay away.

I can’t believe how bad the customer service is at this company. My business has used Vonage for 2 years now, and I’m still struggling to get the system corrected. It works well about 85% of the time, which many Vonage representatives have told me is “good enough”. This customer service is a joke. Had we not been facilitating a move, I would have done so sooner, but we’ll be changing companies very soon. Stay away.

Would Recommend: No

This company is a scam!Tried to switch…

This company is a scam! Tried to switch over our existing numbers from another carrier and filled out all the release paperwork for them to obtain the numbers. Vonage never called with any issues provided service. We Never RECEIVED any service received a collection notice and collection call for $1k+

This company is a scam!
Tried to switch over our existing numbers from another carrier and filled out all the release paperwork for them to obtain the numbers. Vonage never called with any issues provided service. We Never RECEIVED any service received a collection notice and collection call for $1k+

Pros: Don't hassle you for business.
Cons: Don't provide services promised.
Would Recommend: No
Steve M.'s review forVonage

We avoided Vonage, went with Vocalocity…

We avoided Vonage, went with Vocalocity years ago, Vonage bought Vocalocity, so we ended out with Vonage anyway. Their support is terrible. Quality is so-so. Reliability is so-so. Their web site is buggy and often down. Call forwarding is problematic. Also their mobile app can not handle receiving calls for 2 extensions.

We avoided Vonage, went with Vocalocity years ago, Vonage bought Vocalocity, so we ended out with Vonage anyway. Their support is terrible. Quality is so-so. Reliability is so-so. Their web site is buggy and often down. Call forwarding is problematic. Also their mobile app can not handle receiving calls for 2 extensions.

Pros: It works most of the time.
Cons: Inexperienced overseas tech support.
Would Recommend: No

I have been a Vonage customer for 13…

I have been a Vonage customer for 13 years and just canceled my subscription. My annual renewal occurred last month where I paid for the next 12 months. Vonage would not refund any of my next eleven months of non-service. I can understand a cancelation penalty, but not eleven months of the upcoming year. This is a shortsighted profit motive.

I have been a Vonage customer for 13 years and just canceled my subscription. My annual renewal occurred last month where I paid for the next 12 months. Vonage would not refund any of my next eleven months of non-service. I can understand a cancelation penalty, but not eleven months of the upcoming year. This is a shortsighted profit motive.

Pros: None.
Cons: Selfish Business Practice.
Would Recommend: No

This company refuses to terminate…

This company refuses to terminate service, as they keep debiting my bank account for their terrible and, for the last 2 months, non existent “service.” To continue billing for a service not provided is consumer fraud, and will be reported to the Office of the Attorney General and the BBB. Horrible service from a horrible company.

This company refuses to terminate service, as they keep debiting my bank account for their terrible and, for the last 2 months, non existent “service.” To continue billing for a service not provided is consumer fraud, and will be reported to the Office of the Attorney General and the BBB. Horrible service from a horrible company.

Pros: None.
Cons: Horrible Company.
Would Recommend: No

Been a customer for 9 + years. Since…

Been a customer for 9 + years. Since for past so many days, we have not had service – with an error message “Your Vonage Device cannot be connected” and each time i tried to call wait time as > 20 minutes. Today i finally mustered the patience to stay on hold for 34 minutes, got my problem fixed and very politely requested for a credit for 1 month for the inconvenience caused and was very rudely informed “sorry – you should have called us. its not our problem that you did not connect us”. also initially started out at a very reasonable sounding cost and now when i checked my monthly bill – with all surcharges etc thrown in, way off!! Its appalling how this company would treat its loyal customers?!!

Been a customer for 9 + years.

Since for past so many days, we have not had service – with an error message “Your Vonage Device cannot be connected” and each time i tried to call wait time as > 20 minutes. Today i finally mustered the patience to stay on hold for 34 minutes, got my problem fixed and very politely requested for a credit for 1 month for the inconvenience caused and was very rudely informed “sorry – you should have called us. its not our problem that you did not connect us”.

also initially started out at a very reasonable sounding cost and now when i checked my monthly bill – with all surcharges etc thrown in, way off!!

Its appalling how this company would treat its loyal customers?!!

Pros: Convenience.
Cons: HORRIBLE Customer Service.
Would Recommend: No
Carrie S.'s review forVonage

THIS IS A HORRIBLE COMPANY AND I HAVE…

THIS IS A HORRIBLE COMPANY AND I HAVE HAD A HORRIBLE EXPERIENCE. I basically had to change my debit card number to get them to stop billing me. I got a “trial” account and I called to cancel the account well within the 14 day trial period. After spending 20 minutes on a call I was told that they could not cancel because the system was down but they would call me back. Of course they never did and being a busy business owner I don’t have time to keep calling. Then a $46 charge shows up on my bill (for a phone line advertised at $19.99) so I called again and they still gave me the run around asking for statement dates and a bunch of crap I didn’t have. I gave them my account number, name, and 4 digits of the card being billed but they wanted so much more information. So, I just reported my debit card stolen and disputed the charge and vonage can have fun with that. I tried to cancel the right way but it was a TERRIBLE experience.

THIS IS A HORRIBLE COMPANY AND I HAVE HAD A HORRIBLE EXPERIENCE. I basically had to change my debit card number to get them to stop billing me. I got a “trial” account and I called to cancel the account well within the 14 day trial period. After spending 20 minutes on a call I was told that they could not cancel because the system was down but they would call me back. Of course they never did and being a busy business owner I don’t have time to keep calling. Then a $46 charge shows up on my bill (for a phone line advertised at $19.99) so I called again and they still gave me the run around asking for statement dates and a bunch of crap I didn’t have. I gave them my account number, name, and 4 digits of the card being billed but they wanted so much more information. So, I just reported my debit card stolen and disputed the charge and vonage can have fun with that. I tried to cancel the right way but it was a TERRIBLE experience.

Pros: NONE.
Cons: EVERYTHING.
Would Recommend: No
William H.'s review forVonage

Customer for 7 years and they kept…

Customer for 7 years and they kept raising my rates and service became unreliable. Of course it always failed when I needed it most. I’m fed up. They should contact me to help me with my service rates if they are going to raise my rates without my permission or knowledge. Tell everyone you know! Vonage Sucks! I even tried chatting with them and they actually reprogrammed the chat to indicate chat was closed! They advertise they have 24 hour chat?!

Customer for 7 years and they kept raising my rates and service became unreliable. Of course it always failed when I needed it most. I’m fed up. They should contact me to help me with my service rates if they are going to raise my rates without my permission or knowledge. Tell everyone you know! Vonage Sucks! I even tried chatting with them and they actually reprogrammed the chat to indicate chat was closed! They advertise they have 24 hour chat?!

Pros: Great Call Quality.
Cons: EXPENSIVE AND NO SMS AND CAN SHUT DOWN CHAT SUPPORT AT WILL FOR JUST YOU.
Would Recommend: No

I am a Vonage customer from 2011 and…

I am a Vonage customer from 2011 and they have increased the monthly prices rapidly and at one certain stage when I contacted customer service to reduce the price, they are happy to cancel the service with out hesitation. Poor service.

I am a Vonage customer from 2011 and they have increased the monthly prices rapidly and at one certain stage when I contacted customer service to reduce the price, they are happy to cancel the service with out hesitation. Poor service.

Would Recommend: No

This was the worst service we’ve ever…

This was the worst service we’ve ever received! Nobody showed up when they were supposed to and no one emailed us back. Awful service

This was the worst service we’ve ever received! Nobody showed up when they were supposed to and no one emailed us back. Awful service

Would Recommend: No

This is the worst company I have ever…

This is the worst company I have ever dealt with. Totally incompetent staff, totally unable to deliver any kind of service, unreliable, and worst of all – if you try to leave they will try to charge you, despite the fact they have not provided the service they promise. STAY CLEAR

This is the worst company I have ever dealt with. Totally incompetent staff, totally unable to deliver any kind of service, unreliable, and worst of all – if you try to leave they will try to charge you, despite the fact they have not provided the service they promise. STAY CLEAR

Pros: NONE.
Cons: None.
Would Recommend: No

My only complaint: If a call is not…

My only complaint: If a call is not answered, it goes to voicemail, but callers get a message that our voicemail is full. It is not full; there are two messages (we want to keep), 16 seconds and 24 seconds, resp. Otherwise it all works as expected, including outstanding integration with iPhone.

My only complaint: If a call is not answered, it goes to voicemail, but callers get a message that our voicemail is full. It is not full; there are two messages (we want to keep), 16 seconds and 24 seconds, resp. Otherwise it all works as expected, including outstanding integration with iPhone.

Would Recommend: Yes

I am a current user of vonage, it seems…

I am a current user of vonage, it seems they are good with the home services not with full service professional business system. I have been going back and forth with Vonage and they keep blaming the internet provider, but while vonage is not able to provide reliable service but I can go to skype for free and use it without any issues. Now we are looking for new system, as soon as we find we are going to change.

I am a current user of vonage, it seems they are good with the home services not with full service professional business system.

I have been going back and forth with Vonage and they keep blaming the internet provider, but while vonage is not able to provide reliable service but I can go to skype for free and use it without any issues.

Now we are looking for new system, as soon as we find we are going to change.

Would Recommend: No
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Provider Overview

First introduced to consumers in 2004, Vonage has been a pioneer in VoIP services and remains one of the largest providers today. Vonage was created by Jeff Pulver, who was responsible for crafting of one the first Voice Over Internet Protocol applications, Free World Dialup. The company has since acquired the fast-growing business VOIP provider, Vocalocity, in 2013. Vonage continues to expand its offerings in both the residential and business market, now utilizing Vocalocity’s resources and customer base as well as their VoIP call platform. Recent innovations in the provider’s offerings including a plug-in for Facebook, iOS and Android apps, mobile calling and far-reaching international calling plans.

In 2009, Vonage introduced its most popular residential plan, Vonage World. The plan offered unlimited international calling to more than 60 countries for a flat rate, and has since expanded to include 70 countries. With a simple setup, competitive pricing and a large array of features, Vonage is an easy to adopt solution.

Most Popular Plan:

Vonage World is the provider’s most popular residential calling plan, for $27.99 a month. The plan includes unlimited minutes to 70 countries around the word, 10 countries for mobile calls, the ability to call on a home phone and two smartphones, and 25 customizable features. The plan also includes number porting to retain your original home phone number, or can provide you with a new number. Included hardware is simple to setup and quick to adopt. Plug in your phone and router, and you’re all set to start making calls.

The Bottom Line:

As one of the most recognizable VoIP providers, and now more stable platform with the 2013 acquisition of Vocalocity, Vonage has formed one of the most powerful calling platforms with unlimited calling in one of the largest pools of included countries. Additions like number porting, smartphone apps, and other unique calling features make Vonage a good choice for those looking to switch to any easy VoIP solution to replace their phone service at home.

All Available Plans:

  • Vonage North America: $24.99 a month with free activation for unlimited calling across the U.S. (including Puerto Rico), Canada and now even Mexico
  • Vonage World: $27.99 a month for unlimited calling to 70 countries, including unlimited mobile calls to 10 countries
  • US & Canada 400: $12.99 a month for 400 calling minutes per month to the U.S., Canada and Puerto Rico
  • Vonage 3000 To Globe Philippines: $29.99 a month for 3,000 minutes to major Philippines VoIP provider Globe Telecom, plus Vonage World features including unlimited global calls to 70 countries

All Available Calling Features:

  • Three-way calling to add a third person to the conversation at anytime
  • Bandwidth Saver to maintain great call quality even when internet connections are poor
  • Call Return lets you see who called you and when and return the call without having to redial the number
  • Call Transfer to redirect any calls to any number in the U.S., Puerto Rico and Canada while you’re on another call
  • Call waiting so you can see who is calling when you’re on the other line
  • Do Not Disturb setting will have all your calls go straight to the Vonage Voicemail Plus whenever you want
  • In-Network Calling is free to call other Vonage numbers
  • International & Directory Assistance Block can block directory assistance and international calls
  • Network Availability Number to forward calls to any number of your choice in case power goes out
  • Ring Lists let you direct incoming calls to the specific Vonage line of your choice
  • Vonage Extensions allow you to take your number anywhere and use your smartphone to make and answer calls through a mobile app
  • Selective Call Block to quickly block unwanted calls with through the mobile app or your Online Account. Block and unblock numbers as frequently as you want
  • Vonage Voicemail Plus lets you listen to voicemails from your phone or have audio files sent to your e-mail inbox
  • Enhanced Call Forwarding to answer home phone calls no matter where you are, through your Vonage Online Account or any other number including mobile
  • SimulRing lets you forward your calls to up to five additional phones including desk phones, basic mobile phones or even smartphones without the Vonage Extensions app
  • Dedicated Fax Line lets you send or receive faxes from your home without tying up your phone line
  • Toll-Free Plus allows you adopt a toll free number for others to call you for free
  • Virtual Number lets you save family and friends money by setting up a Virtual Number in their area code, no more long distance calls
  • Vonage Online Account to manage your Vonage service from your smartphone or computer
  • Special Service Numbers include:

-211: Your connection to community services

-311: Your local public information center

-411: Residential and business phone listings within the U.S., including Puerto Rico, and Canada

-511: Timely travel information

-711: Your state’s Telecommunications Relay Services (TRS) so you can call any phone with a text phone (TTY)

811: Locate your city’s underground utility lines

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    Help and Feedback
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    Contacts
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    Calls
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    Phone System
  • Settings
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  • Virtual Receptionist Settings
    Virtual Receptionist Settings
  • Voicemail
    Voicemail

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