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2.6
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Vonage

Vonage Verified Reviews & Ratings

Holmdel, NJ
First introduced to consumers in 2004, Vonage has been a pioneer in VoIP services and remains one of the...
2004
Year Founded
26%
Recommend It
65
User Reviews
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This is absolutely the worse company…

This is absolutely the worse company I’ve ever used. Had countless issues with them. I have never ever been able to use the service yet I’m billed for it monthly. It took me 2.5 months to finally speak to a Human because their customer support system is SHIT!! Then when I finally got the chance to talk to them and tell them that I was unable to use the service and I want to cancel this horrible shit they tell me I have to pay an additional $271 for something that never worked in the first place. ABSOLUTE GARBAGE!! Don’t Waste Your Money!! Take your business some where else that its really appreciated.

This is absolutely the worse company I’ve ever used. Had countless issues with them. I have never ever been able to use the service yet I’m billed for it monthly. It took me 2.5 months to finally speak to a Human because their customer support system is SHIT!! Then when I finally got the chance to talk to them and tell them that I was unable to use the service and I want to cancel this horrible shit they tell me I have to pay an additional $271 for something that never worked in the first place. ABSOLUTE GARBAGE!! Don’t Waste Your Money!! Take your business some where else that its really appreciated.

Pros: NONE.
Cons: EVERYTHING.
Would Recommend: No

I have had vonage for years and…

I have had vonage for years and recommended the service to many customers, but they are real scammers, liars and cheats when you want out. They transferred me around the world to different people trying to put me off from cancelling. They would make me repeat my phone number time after time, spell my name, as for credit card number saying they wanted to make sure it was actually me cancelling. They transferred me to the Uk and then to the US and have to answer all the same questions again and again when wanting to cancel. Each time I would explain I was in Canada. I was under 2 minutes signing on to vonage and over an hour when cancelling. I cannot recommend this company.

I have had vonage for years and recommended the service to many customers, but they are real scammers, liars and cheats when you want out. They transferred me around the world to different people trying to put me off from cancelling. They would make me repeat my phone number time after time, spell my name, as for credit card number saying they wanted to make sure it was actually me cancelling. They transferred me to the Uk and then to the US and have to answer all the same questions again and again when wanting to cancel. Each time I would explain I was in Canada. I was under 2 minutes signing on to vonage and over an hour when cancelling. I cannot recommend this company.

Pros: Had great service for 12 years.
Cons: An hour of hell cancelling service.
Would Recommend: No
Doug W.'s review forVonage

This company is a joke! They do not…

This company is a joke! They do not have a number to call for support and this is a phone company, granted it is VOIP but still not number to get support! Call quality is poor, when you do get support all they do is blame your internet connection. I have a T1 line so its not my connection is is there poor service. They are cheap and you get what you pay for, so don’t waste your money. If you cannot understand your caller you have wasted money and time. When you get support you realize you have made a HUGE mistake!

This company is a joke! They do not have a number to call for support and this is a phone company, granted it is VOIP but still not number to get support! Call quality is poor, when you do get support all they do is blame your internet connection. I have a T1 line so its not my connection is is there poor service. They are cheap and you get what you pay for, so don’t waste your money. If you cannot understand your caller you have wasted money and time. When you get support you realize you have made a HUGE mistake!

Pros: There are no pro's.
Cons: Very poor call quality.
Would Recommend: No
Nathan S.'s review forVonage

Jeremy from Vonage is truly the best…

Jeremy from Vonage is truly the best customer service worker I have ever met, and maybe in general, one of the most professional, hopeful, and patient professionals I have met in general. I am an office manager and needed a new phone system ASAP, as our old one blew out. I had never set up a phone system and was feeling overwhelmed. I reached out to a few VOIP providers, including Vonage, where I met Jeremy – and ultimately decided to go with Verizon VOIP, which was our current provider and gave us a great rate. However, after a few days on Verizon VOIP, we realized it was not going to work and didn’t do what we needed. I emailed Jeremy, after I had already turned Vonage away, and asked if it was too late to switch over. Jeremy was so helpful this past week in helping me set up, configure, and get used to Vonage, and talked me through everything. Even if you are not great technically, Jeremy will make it easy for you to decide what you need, and how to use it. I asked the same questions multiple times, being forgetful, and he never made me feel bad. He is, long story short, amazing and I cannot recommend him, or Vonage enough.

Jeremy from Vonage is truly the best customer service worker I have ever met, and maybe in general, one of the most professional, hopeful, and patient professionals I have met in general. I am an office manager and needed a new phone system ASAP, as our old one blew out. I had never set up a phone system and was feeling overwhelmed. I reached out to a few VOIP providers, including Vonage, where I met Jeremy – and ultimately decided to go with Verizon VOIP, which was our current provider and gave us a great rate. However, after a few days on Verizon VOIP, we realized it was not going to work and didn’t do what we needed. I emailed Jeremy, after I had already turned Vonage away, and asked if it was too late to switch over. Jeremy was so helpful this past week in helping me set up, configure, and get used to Vonage, and talked me through everything. Even if you are not great technically, Jeremy will make it easy for you to decide what you need, and how to use it. I asked the same questions multiple times, being forgetful, and he never made me feel bad. He is, long story short, amazing and I cannot recommend him, or Vonage enough.

Would Recommend: Yes
Raju S.'s review forVonage

Issues in transferring my home phone…

Issues in transferring my home phone number for over a month now. Customer support is in India and they do not have enough knowledge and will not transfer to the porting team or anyone in US that can help. Web site would show old carrier refused port out which was incorrect (found out after FCC complaint). Vonage is not requesting the port out properly. Now have requested FCC to assist in the transfer by reaching out to Vonage. Does anyone know if there is a way to contact someone at Vonage in USA that can help?

Issues in transferring my home phone number for over a month now. Customer support is in India and they do not have enough knowledge and will not transfer to the porting team or anyone in US that can help.

Web site would show old carrier refused port out which was incorrect (found out after FCC complaint). Vonage is not requesting the port out properly. Now have requested FCC to assist in the transfer by reaching out to Vonage.

Does anyone know if there is a way to contact someone at Vonage in USA that can help?

Would Recommend: No

Have had Vonage for five years and the…

Have had Vonage for five years and the price has more than doubled. Since everyone I know and all my accounts have this number, I decided to port my Vonage number to a mobile provider for more features and less cost. Vonage is refusing to give a FOC (Firm Order Commitment) for my number to go to the new carrier. After three weeks of nonsense; giving me the runaround with scripted non-answers in heavy Urdu accented English; a broken chat button on my login page; a cancellation number 866-243-4357 that is “invalid”; and six broken promises to respond to me by email. I am done with this company. I filed a complaint with the FCC today. You can always distinguish an incompetent from a criminal by the way their “bungling” always lands in their favor and not yours.

Have had Vonage for five years and the price has more than doubled. Since everyone I know and all my accounts have this number, I decided to port my Vonage number to a mobile provider for more features and less cost.

Vonage is refusing to give a FOC (Firm Order Commitment) for my number to go to the new carrier. After three weeks of nonsense; giving me the runaround with scripted non-answers in heavy Urdu accented English; a broken chat button on my login page; a cancellation number 866-243-4357 that is “invalid”; and six broken promises to respond to me by email. I am done with this company.

I filed a complaint with the FCC today.

You can always distinguish an incompetent from a criminal by the way their “bungling” always lands in their favor and not yours.

Pros: Quick set up.
Cons: Customer service is awful, very irritating, and incompetent.ing.
Would Recommend: No

No major complains on quality,…

No major complains on quality, reliability and installation, but do not fall for their marketing messages of “being different and humble”. I have been client for several years and then switched to a smaller plan. 8 month later I decided to close the account and learnt that when I switched plans I was casually signed up for 1 year commitment and since I did not fulfilled it they charged me a departing gift of $120 cancellation charge. Being naive I thought Vonage does not do this crap … well, they definitely do. So, treat this as you would any other large company whose primary goals is screw you at a slightest opportunity.

No major complains on quality, reliability and installation, but do not fall for their marketing messages of “being different and humble”.

I have been client for several years and then switched to a smaller plan. 8 month later I decided to close the account and learnt that when I switched plans I was casually signed up for 1 year commitment and since I did not fulfilled it they charged me a departing gift of $120 cancellation charge.

Being naive I thought Vonage does not do this crap … well, they definitely do. So, treat this as you would any other large company whose primary goals is screw you at a slightest opportunity.

Pros: Installation is straight-forward.
Cons: Typical telco, do not trust!.
Would Recommend: No

We have this phone for our business and…

We have this phone for our business and it is the worst company EVER. Please do not waste your time and money and take your business elsewhere. They never respond to phone or emails and everything is upcharges. We pay $180 for NOTHING when other companies offer most things included. I am looking for a different company and I am totally okay with paying more as long as we get rid of this garbage company

We have this phone for our business and it is the worst company EVER. Please do not waste your time and money and take your business elsewhere. They never respond to phone or emails and everything is upcharges. We pay $180 for NOTHING when other companies offer most things included. I am looking for a different company and I am totally okay with paying more as long as we get rid of this garbage company

Pros: Nothing.
Cons: Literally everything.
Would Recommend: No

The absolute worst phone service I have…

The absolute worst phone service I have encounter and all I have is regret for ever giving them my business. Constant problems with the app, so if you plan to use any smart devices, you may as well forget about it. Then when you call to try to resolve issues, you are referred to online chat. Cannot say enough about what a slap in the face this is, completely horrendous to get things resolved. In fact, they often do not, gave business I never should have. I highly suggest staying as far away from Vonage as possible.

The absolute worst phone service I have encounter and all I have is regret for ever giving them my business. Constant problems with the app, so if you plan to use any smart devices, you may as well forget about it. Then when you call to try to resolve issues, you are referred to online chat. Cannot say enough about what a slap in the face this is, completely horrendous to get things resolved. In fact, they often do not, gave business I never should have. I highly suggest staying as far away from Vonage as possible.

Pros: No pros to think of.
Cons: Pretty much everything.
Would Recommend: No

I have been a Vonage customer for many…

I have been a Vonage customer for many years (probably over 15) and, until the past month I’ve been very satisfied. They offer a great list of features and voice quality has always been good. Until recently, every time I’ve called for support I’ve always gotten an English speaking human being on the phone. The company is based in Holmdel, New Jersey and each time I’ve asked, that’s where the person was located. I’ve had no occasion to call them for a couple of years until last month. That’s when I found out it had all changed. Now you can’t understand the phone-jockey that answers the phone and all they tell you is that they will escalate the problem to “advanced technical support,” and that you will receive an email once the problem has been fixed. Well they HAVE fixed the problem three times already but I never got an email. And two days later the problem reoccurs. Next time it happens I will go with another provider.

I have been a Vonage customer for many years (probably over 15) and, until the past month I’ve been very satisfied. They offer a great list of features and voice quality has always been good. Until recently, every time I’ve called for support I’ve always gotten an English speaking human being on the phone. The company is based in Holmdel, New Jersey and each time I’ve asked, that’s where the person was located. I’ve had no occasion to call them for a couple of years until last month. That’s when I found out it had all changed. Now you can’t understand the phone-jockey that answers the phone and all they tell you is that they will escalate the problem to “advanced technical support,” and that you will receive an email once the problem has been fixed. Well they HAVE fixed the problem three times already but I never got an email. And two days later the problem reoccurs. Next time it happens I will go with another provider.

Pros: Voice quality is great. Terrific feature list.
Cons: Tech support has gone down the drain.
Would Recommend: No
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Provider Overview

First introduced to consumers in 2004, Vonage has been a pioneer in VoIP services and remains one of the largest providers today. Vonage was created by Jeff Pulver, who was responsible for crafting of one the first Voice Over Internet Protocol applications, Free World Dialup. The company has since acquired the fast-growing business VOIP provider, Vocalocity, in 2013. Vonage continues to expand its offerings in both the residential and business market, now utilizing Vocalocity’s resources and customer base as well as their VoIP call platform. Recent innovations in the provider’s offerings including a plug-in for Facebook, iOS and Android apps, mobile calling and far-reaching international calling plans.

In 2009, Vonage introduced its most popular residential plan, Vonage World. The plan offered unlimited international calling to more than 60 countries for a flat rate, and has since expanded to include 70 countries. With a simple setup, competitive pricing and a large array of features, Vonage is an easy to adopt solution.

Most Popular Plan:

Vonage World is the provider’s most popular residential calling plan, for $27.99 a month. The plan includes unlimited minutes to 70 countries around the word, 10 countries for mobile calls, the ability to call on a home phone and two smartphones, and 25 customizable features. The plan also includes number porting to retain your original home phone number, or can provide you with a new number. Included hardware is simple to setup and quick to adopt. Plug in your phone and router, and you’re all set to start making calls.

The Bottom Line:

As one of the most recognizable VoIP providers, and now more stable platform with the 2013 acquisition of Vocalocity, Vonage has formed one of the most powerful calling platforms with unlimited calling in one of the largest pools of included countries. Additions like number porting, smartphone apps, and other unique calling features make Vonage a good choice for those looking to switch to any easy VoIP solution to replace their phone service at home.

All Available Plans:

  • Vonage North America: $24.99 a month with free activation for unlimited calling across the U.S. (including Puerto Rico), Canada and now even Mexico
  • Vonage World: $27.99 a month for unlimited calling to 70 countries, including unlimited mobile calls to 10 countries
  • US & Canada 400: $12.99 a month for 400 calling minutes per month to the U.S., Canada and Puerto Rico
  • Vonage 3000 To Globe Philippines: $29.99 a month for 3,000 minutes to major Philippines VoIP provider Globe Telecom, plus Vonage World features including unlimited global calls to 70 countries

All Available Calling Features:

  • Three-way calling to add a third person to the conversation at anytime
  • Bandwidth Saver to maintain great call quality even when internet connections are poor
  • Call Return lets you see who called you and when and return the call without having to redial the number
  • Call Transfer to redirect any calls to any number in the U.S., Puerto Rico and Canada while you’re on another call
  • Call waiting so you can see who is calling when you’re on the other line
  • Do Not Disturb setting will have all your calls go straight to the Vonage Voicemail Plus whenever you want
  • In-Network Calling is free to call other Vonage numbers
  • International & Directory Assistance Block can block directory assistance and international calls
  • Network Availability Number to forward calls to any number of your choice in case power goes out
  • Ring Lists let you direct incoming calls to the specific Vonage line of your choice
  • Vonage Extensions allow you to take your number anywhere and use your smartphone to make and answer calls through a mobile app
  • Selective Call Block to quickly block unwanted calls with through the mobile app or your Online Account. Block and unblock numbers as frequently as you want
  • Vonage Voicemail Plus lets you listen to voicemails from your phone or have audio files sent to your e-mail inbox
  • Enhanced Call Forwarding to answer home phone calls no matter where you are, through your Vonage Online Account or any other number including mobile
  • SimulRing lets you forward your calls to up to five additional phones including desk phones, basic mobile phones or even smartphones without the Vonage Extensions app
  • Dedicated Fax Line lets you send or receive faxes from your home without tying up your phone line
  • Toll-Free Plus allows you adopt a toll free number for others to call you for free
  • Virtual Number lets you save family and friends money by setting up a Virtual Number in their area code, no more long distance calls
  • Vonage Online Account to manage your Vonage service from your smartphone or computer
  • Special Service Numbers include:

-211: Your connection to community services

-311: Your local public information center

-411: Residential and business phone listings within the U.S., including Puerto Rico, and Canada

-511: Timely travel information

-711: Your state’s Telecommunications Relay Services (TRS) so you can call any phone with a text phone (TTY)

811: Locate your city’s underground utility lines

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    Virtual Receptionist Settings
  • Voicemail
    Voicemail

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