Vonage

I have been a customer of Vonage for over 18 years but have now moved and no longer need this type of phone line. I pay on an annual basis and when I called to cancel I was informed that they do not offer any pro rated refund if it is past 45 days of the annual renewal. I am now paying for 8 months of service that I do not need.
I have been with Vonage through thick and thin and not only supported them, but recommended them. No longer. In the early years they had support issues, technical issues, you name it. It has worked well for me as I needed a VOIP line but this experience has soured it all for me.

I cancelled the service and they kept charging my credit card. when I called to find a solution I was told there is nothing they can do even if I go to court I will loose. Not sure why they brought the legal route into a simple phone call, I would stay away from these crooks. Quality of the calls aren’t the best anyways, I’m glad I m not using them.

This platform doesn’t offer direct dialing of customer extensions… Which I would say is pretty normal for other platforms, and being a phone provider… That should be a pretty pressing issue for them. Support was more confused than helpful.

I would give zero stars if it was possible. They make it extremely difficult to cancel. When trying to cancel, they will give you a low promotional price that then raises up month after month. I had a hard time canceling. When I was finally able to cancel, it was conveniently for Vonage on the 2nd day of the billing cycle. Because you are billed a month in advance, they will not refund any money, even though they are not providing any service. Customer service is out of India and difficult to understand. A year after cancelling, I am surprised to see that I was sent to collections for $20. Do yourself a favor and pick a company with integrity.

Hello,
im telling honest review, don’t use their service.
I register with them, from first minute they suspend my account, I called to support, fraud department ask me to send and prove that my company is legit. I did everything, but they didn’t do, no movements, I didn’t receive their service. And they also put you on commitment for 1 year.
I need that service immidieatly, but they didn’t provide me. im calling to them, support forward me to fraud department, fraud department never answer only throw email, and even email no resolve my issue. I asked to cancel my account and refund all money what you charged me, that I don’t want to use them any more. Support told that can help me because first I need to remove suspend account, but how can I do it, I don’t know. they not removing suspension. SO is like circle to use their service you need to remove suspend, I can’t do it, I don’t know. too cancel everything with them you need to remove suspend status. and they can help, they just maximum support forward your call to fraud department, and fraud department have voice message only. I used a year ago nextevia, I thought may be give a shot try another service, cause I thought they will be more innovative and looks better in disgner and user interface, it thought will be better. but is nothing, just kind of bad experience!

Worse customer service.
Untrained unprofessional staff to handle the call.
I used their service more then 10 years.
When I want to switch to another company they gave me very hard time .
It took months for switching.
Now they send 17 dollors balance to collection agency, even our phone line down for 2 months.
We spoke to remove the bill but put down the call few times.
I don’t think they deserve to do bussiness in canada.
I highly recommend not to use their services.

It took me hours to get my VoIP phone up and running. The phone was connected to the ethernet but for some reason it didn’t work. Had to take the phone to my home because I don’t have a PC at the business for them to use remote control. I literally was on the phone with them for over 2 hours. Then, I called them again and asked to remove the call forwarding to my father’s cell phone, which does not show up on their portal, but the operator turns off all calls to the VoIP phone at the business. wtf?? Why the hell is this so complicated? They need to hire some competent people who actually know what they’re doing. I don’t have time to sit here for hours going back and forth on something that is so simple.

Vonage is a horrible service, They have NO phone support at all to help with issues/questions. If you call they force you to go on the online chat and disconnect the call. If you want to cancel your service, nope – you got to wait for a supervisor to call you back (maybe) – so you need to call like 5 times for them to finally call you back to cancel which I’m not sure if that’s even legal as PER US LAW proper notification to cancel a trade service should not be that complicated/intentionally made to not happen. Either way, horrible practices/ poor quality of call/lots of better competitors – used Vonage for 3 years, left today – happier.

LB provided a very efficient service. The issues get promptly resolved,. The agent pays attention to details and takes care of all customer’s requests. Professional and polite.

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We are a call center and we have been having troubles with our customers getting through to our company because the line keeps dropping. We’ve been dealing with Vonage for over a week trying to get this resolved. They told us someone would reach out to us the next day and of course, they did not. Called the company on hold for over half an hour and they said they had moved our issue to the platnum team and someone would call us. No one has. Have made 2 calls to their escalation team, no one has called us back. Left a message with their Executive Team, no one has called us back. I’m currently on hold 26 minutes and counting to get a hold of someone who can get our business lines back up and running. We are a business and our business is PHONES which Vonage doesn’t apparently seem to be able to fix. This is not the first time we’ve had horrible experiences with this company. I would never recommend this company to anyone who needs reliable phone service.