I called their customer support trying to get some questions answered about their service offering and the rep “Rita” refused to answer any of my questions. She told me that Vonage does not have a sales team — all the information was “on the website”. I am here ready and willing to spend money on their services, and I can’t even get basic questions answered. What an epic, awful fail. Avoid these jokers at all costs.
I didn’t have any problems with Vonage…
I didn’t have any problems with Vonage service until I went to cancel.
I had to call repeatedly and argue with the operator to cancel my service. This is why they make you call to cancel the service.
I never had a problem with receiving or making calls. I didn’t use the service for past 2 years, but prior to that (about 2 years).
Cancelling the service was a total nightmare!!
After having used Vonage for over 15…
After having used Vonage for over 15 years without any problems, their thech support service is now almost non existent. My line was working well until April 6th ,2020 when it stopped ringing. I have now placed 15 calls over more than two month and still have no way to get my incoming calls to ring on my line. If there is support, the calls go the same… a solution is promised within 48 hours and nothing happens. No one calls back, no confirmation by email …simply nothing. All the support calls are now answered in India, the voice quality of the connections is so bad that the operator is often barely audible, so I have to call back to be able to hear them. I can still make outgoing calls on my line, they are working and are clear …no problems there.
Since the beginning, since we started…
Since the beginning, since we started calling tech support to resolve any issue, their most common responses were:
– It’s your wifi connection
– It’s your internet speed
– It’s your computer
In short, it was always something on our end. Context, we are a team of 25+ Vonage users and in 12 different countries. How is it that at least 10 people have a similar issue, in different countries, computers, internet speeds and yet still, we were the issue?
Then came the good stuff… We got a VPN service, one of the best top rated VPN services… Guess what? Vonage will connect on Windows and never on Mac while on the VPN. Oh guess what?! Vonage update! And then it won’t connect on a Windows either. Guess what?! Another update! Oh! Now it works again on Windows.
“The highest level of tech support” called me, to tell me there’s nothing they can do, “it’s a VPN issue”, so I asked why on the Mac it NEVER connects but on Windows yes, while on the VPN? The VPN is blocking it.
I am sick and tired of Vonage support always blaming everything on our systems plainly because they are too lazy to do some tech support!! They didn’t even try to access my computer remotely or anything. At least look for facts when you’re telling me it’s our fault. We are now looking for other options for our VoIp service. Really fed up! 0 accountability as a company.
From early June 2020, every call I made…
From early June 2020, every call I made (international and domestic) began dropping after 1-2 minutes. Repeated calls to Vonage Tech Support did nothing to solve the problem. Each tech tried to tell me something different over the phone, they clearly did not how to deal with the issue. Then they tried to blame my internet service provider, who sent over a tech to my home (something Vonage is incapable of doing) free of charge, and confirmed there was nothing wrong with the internet service.
Vonage tech support told me twice that an engineer would call back, but no calls were ever received. After my seventh call to them, I received an email from their Advanced Operations Support saying that the issue had been referred to the engineering team and they “anticipated restoration of my service in the near future.” When I emailed them back to ask what “near future” meant, I got no response.
I called them this morning, to ask when my service would be restored to normal status. The tech support person had nothing to offer, other than to say that the matter was being investigated. In response, I told him to cancel my account. He put me on hold for 20 minutes to speak with an account manager, who advised me that she could cancel my account but knew nothing about the tech support issues. She also said that I had been billed for 233 minutes of talk time on June 23rd, even though I was unable to make calls at that time!!!
I went ahead with cancellation and am done with Vonage. I was a customer for over 10 years, but with service like this, it was better to cut my losses and have nothing more to do with them. Their tech and customer support has been terrible.
I ported another to Vonage 4 weeks…
I ported another to Vonage 4 weeks ago. Have it all writing. Kept calling. Could not get a concrete answer. Asked for manager and they said would call back. Never happened. Call ATT and they said my # was never requested from image. Vonage says it ATT. Spent 4 hrs on phone with 10 dipeople. No results. They charged my account which I requested for refund for new # that is still not in use. The transfer was canceled and they want me to do it all over again and wait 2 weeks after I waited a month I was promised by a Priscilla overseas that A mgr would call me back hours ago in 10 min. I asked for corporate phone # gave me customer service again. I need that number ported immediately and I want the charges for that transfer back to my bank as they do not have phone number. I have spent at least 10 hours trying to get this resolved. This is not a professional company. They are all overseas and working in unprofessional home settings with dogs barking in the background. This is by far the worst I have ever experienced. I need this resolved. They They can reach me at(248) 761-7777.
I wish I had read the reviews prior to…
I wish I had read the reviews prior to my interactions with this company. I trusted that they would be a legitimate and ethical business based on the size of the company. Vonage sales people are incredibly persistent and pushy and will call you relentlessly. They charged me for months of service that I was never provided with and lied to me about when charges would start. Moreover they lied to the better business bureau regarding the substance of the conversations I had with their sales department. There are many other options for legitimate and ethical voip providers. DO NOT UNDER ANY CIRCUMSTANCES DO BUSINESS WITH THIS COMPANY. You will regret it.
I have seen poor operations and I have…
I have seen poor operations and I have seen poor service, but I have never ever seen a horrendous operation until Vonage. They made promises they never intended to keep. It took over 6 weeks to transition our phones and get us operational and then we found ourselves with NO PHONE for over a day. We couldn’t get incoming calls. Patients were driving to the clinic to see if we were open. Every time we reached out to Vonage, they blamed us for their incompetence instead of taking the opportunity to resolve everything properly once and for all and keep following up until they knew we are all on the same page. Ironically, they turned off customer’s ability to rate them on Facebook due to the massive complaints. The question is, why is Vonage still in business ?
The service is below average I would…
The service is below average I would say. Transferring calls to your “actual” device is really slow, Customer service is a nightmare, the phone app is dated. For the price, go somewhere else even if you have to pay more.
The service is paid in advance, and if you cancel 1 day after billing there is no refund even if the billing day happens to be on a day they are not open like a weekend. Do not call on the following business day for a refund, just cancel and leave.
Horrible customer service.
Vonage has the worse customer service…
Vonage has the worse customer service ever. I had been purchasing vonage for 10 years, paying for the entire service every May. When I found a way to reduce the costs by half I called to cancel my subscription to vonage. Given I was six months into my agreement I expected to get half the money back. They told me I would not get anything back. If you do use vonage pay by the month.
First introduced to consumers in 2004, Vonage has been a pioneer in VoIP services and remains one of the largest providers today. Vonage was created by Jeff Pulver, who was responsible for crafting of one the first Voice Over Internet Protocol applications, Free World Dialup. The company has since acquired the fast-growing business VOIP provider, Vocalocity, in 2013. Vonage continues to expand its offerings in both the residential and business market, now utilizing Vocalocity’s resources and customer base as well as their VoIP call platform. Recent innovations in the provider’s offerings including a plug-in for Facebook, iOS and Android apps, mobile calling and far-reaching international calling plans.
In 2009, Vonage introduced its most popular residential plan, Vonage World. The plan offered unlimited international calling to more than 60 countries for a flat rate, and has since expanded to include 70 countries. With a simple setup, competitive pricing and a large array of features, Vonage is an easy to adopt solution.
Most Popular Plan:
Vonage World is the provider’s most popular residential calling plan, for $27.99 a month. The plan includes unlimited minutes to 70 countries around the word, 10 countries for mobile calls, the ability to call on a home phone and two smartphones, and 25 customizable features. The plan also includes number porting to retain your original home phone number, or can provide you with a new number. Included hardware is simple to setup and quick to adopt. Plug in your phone and router, and you’re all set to start making calls.
The Bottom Line:
As one of the most recognizable VoIP providers, and now more stable platform with the 2013 acquisition of Vocalocity, Vonage has formed one of the most powerful calling platforms with unlimited calling in one of the largest pools of included countries. Additions like number porting, smartphone apps, and other unique calling features make Vonage a good choice for those looking to switch to any easy VoIP solution to replace their phone service at home.
All Available Plans:
- Vonage North America: $24.99 a month with free activation for unlimited calling across the U.S. (including Puerto Rico), Canada and now even Mexico
- Vonage World: $27.99 a month for unlimited calling to 70 countries, including unlimited mobile calls to 10 countries
- US & Canada 400: $12.99 a month for 400 calling minutes per month to the U.S., Canada and Puerto Rico
- Vonage 3000 To Globe Philippines: $29.99 a month for 3,000 minutes to major Philippines VoIP provider Globe Telecom, plus Vonage World features including unlimited global calls to 70 countries
All Available Calling Features:
- Three-way calling to add a third person to the conversation at anytime
- Bandwidth Saver to maintain great call quality even when internet connections are poor
- Call Return lets you see who called you and when and return the call without having to redial the number
- Call Transfer to redirect any calls to any number in the U.S., Puerto Rico and Canada while you’re on another call
- Call waiting so you can see who is calling when you’re on the other line
- Do Not Disturb setting will have all your calls go straight to the Vonage Voicemail Plus whenever you want
- In-Network Calling is free to call other Vonage numbers
- International & Directory Assistance Block can block directory assistance and international calls
- Network Availability Number to forward calls to any number of your choice in case power goes out
- Ring Lists let you direct incoming calls to the specific Vonage line of your choice
- Vonage Extensions allow you to take your number anywhere and use your smartphone to make and answer calls through a mobile app
- Selective Call Block to quickly block unwanted calls with through the mobile app or your Online Account. Block and unblock numbers as frequently as you want
- Vonage Voicemail Plus lets you listen to voicemails from your phone or have audio files sent to your e-mail inbox
- Enhanced Call Forwarding to answer home phone calls no matter where you are, through your Vonage Online Account or any other number including mobile
- SimulRing lets you forward your calls to up to five additional phones including desk phones, basic mobile phones or even smartphones without the Vonage Extensions app
- Dedicated Fax Line lets you send or receive faxes from your home without tying up your phone line
- Toll-Free Plus allows you adopt a toll free number for others to call you for free
- Virtual Number lets you save family and friends money by setting up a Virtual Number in their area code, no more long distance calls
- Vonage Online Account to manage your Vonage service from your smartphone or computer
- Special Service Numbers include:
-211: Your connection to community services
-311: Your local public information center
-411: Residential and business phone listings within the U.S., including Puerto Rico, and Canada
-511: Timely travel information
-711: Your state’s Telecommunications Relay Services (TRS) so you can call any phone with a text phone (TTY)
–811: Locate your city’s underground utility lines