There seems to be very little information about this VOIP provider online, at least as far as I could find using Google. I discovered them on reddit and thought I would give them a try, as their published rates are very good. I set up an account, which went very well, and setup of my Android phone also went well, at least as far as I could test it.
I decided not to purchase one of their unlimited calling plans, as I don’t plan to make many calls. So I purchased one of their recharge cards. The transaction went through and smoothly (via Paypal), and it showed up in my transaction history, but the credit was not added to my account. I decided to give them a few hours to see what would happen, and then I wrote them via their online support, which was offline at the time (I used their “leave a message” function). I received an automatic reply via email, which let me know that they had received the message. However, after 4 days, I still have not heard anything, and I have not received the credit in my account. Doing some searching led me to this site, where I noted that the only other individual who reviewed this provider (someone affiliated or working for the provider apparently), giving it 5 stars, seemed to indicate it should only take at most 6 hours to fulfill an order. At the time of writing this review, I have written to them again to find out what is happening with my account.
There are a few other things about this provider that potential users should be aware of. In my opinion, their website contains little information except the bare minimum required to get someone to sign up, purchase a plan, and set up their service on their devices. I could find no troubleshooting pages, no FAQs, no forums, no support articles, and no information about what happens after you purchase (for example, how long it takes to credit/recharge your account). The site itself, at least part of it, seems to be hosted on WordPress, and there are several parts of it that I am pretty sure users are not supposed to see (or at least that’s how it seems to me), such as notifications of updates that need to be run. I also noted a number of links in my profile that when clicked on result in a message comes up saying “You do not have sufficient permissions to access this page.”
I tried to be fair in my ratings above. I have not been able to actually test the service itself, as I have not received the credit I paid for. So for this review, I gave a rating of 3 for anything I could not test. I rated support as 1 for obvious reasons (seemingly ignoring my message), and I rated the price as 1 because I have received nothing for the money I paid to them. If I do receive the credit I paid for, I will try to update this review or submit a new review to indicate any new information I can provide.
Updated on 12/06/16:
I finally received a response from FreelyCall support (7 days after my original request, 3 days after my second request, same day as my third request). It seems I somehow fell through the cracks because I was an overseas customer (not sure why you ignore emails from a paying customer for that reason). The customer support person fixed the problem, and I could see my credit.
A few days later, I attempted to make several calls over the course of day, but I was unable to do so (tried 3 different Android apps–all registered with the server but failed when making calls). After some troubleshooting, I realized that there was some kind of error occurring on the server that would not allow me to make calls (“unauthorized” error according to Acrobits softphone, “forbidden” according to CSipSimple, and an ssl certificate error according to Zoiper). I contacted support, but it was the weekend, so I did not receive a reply. A few days later, I decided to try again, just to see if they had by some chance fixed the issue. This time, I had no trouble, and the call quality was excellent. I later received an email from support saying that it looked like I had rectified the issue, but actually, I had done nothing (no changes to anything on my end).
So, I have used the service to make a number of calls now, and I have to say it has been great now that it is working. Calls are clear and without issues for the most part. With Skype and other VOIP services, I have often had echoing and static, but I have had very good call quality in all my calls so far. There has been ever the slightest static in the background at times, but it’s not that noticeable. I have not had any problems with echoing. The people I’ve called have said the connection is very good and clear. I am very happy with it.
I am still a little leery of the support provided by this service. It was really slow to respond. Also, the problem I faced making calls suggests to me that this service might not be reliable, but I have a Skype plan as a backup anyways, so it’s not a big issue for me. But I would be leery of counting on FreelyCall if it was my only VOIP option.
Overall, I intend to keep using them for my long distance calling needs. Their rates and call quality make them a great option for someone looking for cheap, good quality long distance calling, and if you get a plan or recharge before your balance gets too low, you likely shouldn’t face the problem I faced getting your balance updated.