Overall
4.2
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8×8 Inc.

8×8 Inc. Verified Reviews & Ratings

San Jose, CA
8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well...
1987
Year Founded
84%
Recommend It
315
User Reviews
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As a psychologist running my own…

As a psychologist running my own practice, security and accessibility are key. My communication is encrypted to protect my clients’ information. I love the convenience of having access to my calls, SMS messages, and faxes on my cell phone and laptop when I am out of the office, as well as the sturdiness of a desktop phone wired into my router in the office. That way, I am less dependent on the status of my cell phone battery or whether I remembered my hands free device when I know I am going to be on hold for a long time. 8×8 gives me the best of both worlds!

As a psychologist running my own practice, security and accessibility are key. My communication is encrypted to protect my clients’ information. I love the convenience of having access to my calls, SMS messages, and faxes on my cell phone and laptop when I am out of the office, as well as the sturdiness of a desktop phone wired into my router in the office. That way, I am less dependent on the status of my cell phone battery or whether I remembered my hands free device when I know I am going to be on hold for a long time.
8×8 gives me the best of both worlds!

Pros: Flexible access, HIPAA compliance, Internet faxing.
Cons: SMS reliability.
Would Recommend: Yes

Overall I really like the VoIP system…

Overall I really like the VoIP system. As an account manager I am able to easily administer the extensions. Our offices are in two cities and its nice being part of one system. We have multiple companies under one corporate umbrella and I am easily able to manage ring groups and call routing so calls are answered promptly and with the right company name. How I use the system is constantly evolving as I discover new features and try out ways to utilize them to make our business flow better. Support is kind of hit or miss though. As a larger account, I’m in a dedicated higher level queue. Even so it seems sometimes the person I’m talking to takes a looong time to grasp the issue. Also, they recently implemented a automated phone tree attendant on the line which is just annoying. There are some quirks to the online Account Manager which I hope to see worked through. The system is so feature rich it can be daunting but that’s also what makes it cool.

Overall I really like the VoIP system. As an account manager I am able to easily administer the extensions. Our offices are in two cities and its nice being part of one system. We have multiple companies under one corporate umbrella and I am easily able to manage ring groups and call routing so calls are answered promptly and with the right company name. How I use the system is constantly evolving as I discover new features and try out ways to utilize them to make our business flow better. Support is kind of hit or miss though. As a larger account, I’m in a dedicated higher level queue. Even so it seems sometimes the person I’m talking to takes a looong time to grasp the issue. Also, they recently implemented a automated phone tree attendant on the line which is just annoying. There are some quirks to the online Account Manager which I hope to see worked through. The system is so feature rich it can be daunting but that’s also what makes it cool.

Pros: Virtual Office features, account manager web interface.
Cons: intermittent call quality issues.
Would Recommend: Yes

8×8 inc continues to try and charge my…

8×8 inc continues to try and charge my credit card every month, for months. I have no use for 8×8 services and they have been informed of this. Someone named George Perez said that it would be taken care of. Yet an attempt to bill me happened again this month. I am posting this so people will be cautious using a service where their customer service can not handle a simple problem after being contacted multiple times over many months.

8×8 inc continues to try and charge my credit card every month, for months. I have no use for 8×8 services and they have been informed of this. Someone named George Perez said that it would be taken care of. Yet an attempt to bill me happened again this month.

I am posting this so people will be cautious using a service where their customer service can not handle a simple problem after being contacted multiple times over many months.

Would Recommend: No

I have two main issues with 8×8. …

I have two main issues with 8×8. First, the quality of their phone service is mediocre. Call up their customer support and listen to the quality of your phone connection and you will get the point. Dropped calls, static on the lines, etc. Second is their customer service policies. We are a small business and have consolidated our locations. We went from needing 3 lines to 1. After having been with them for three years, they will not let us downsize our service without a large “cancellation” charge. I am not trying to cancel – just trying to change to reflect our current situation. Turns out that when I signed up they put us on an annual contract. They never send out any notice of renewal to let you know that. I missed the renewal period by less than a month. After talking with several people several times, they would do nothing to help. An absolutely awful company to work with. As a small business owner I am tuned in to doing what it takes to make our clients successful. This company does not have a clue. I suggest taking your business to a more customer oriented company.

I have two main issues with 8×8. First, the quality of their phone service is mediocre. Call up their customer support and listen to the quality of your phone connection and you will get the point. Dropped calls, static on the lines, etc.
Second is their customer service policies. We are a small business and have consolidated our locations. We went from needing 3 lines to 1. After having been with them for three years, they will not let us downsize our service without a large “cancellation” charge. I am not trying to cancel – just trying to change to reflect our current situation. Turns out that when I signed up they put us on an annual contract. They never send out any notice of renewal to let you know that. I missed the renewal period by less than a month. After talking with several people several times, they would do nothing to help.
An absolutely awful company to work with. As a small business owner I am tuned in to doing what it takes to make our clients successful. This company does not have a clue.
I suggest taking your business to a more customer oriented company.

Pros: None.
Cons: Hidden Annual Contract.
Would Recommend: No

We absolutely love the fact that we…

We absolutely love the fact that we are not tied to our desks to utilize all of the functionality of a desk phone. We have several people that travel and it was difficult to interact with phone calls (i.e. utilizing park, transfer, etc) but with the mobile app and the ability to plug other phones into different offices across the country saves us a ton of time and money compared to the traditional route.

We absolutely love the fact that we are not tied to our desks to utilize all of the functionality of a desk phone. We have several people that travel and it was difficult to interact with phone calls (i.e. utilizing park, transfer, etc) but with the mobile app and the ability to plug other phones into different offices across the country saves us a ton of time and money compared to the traditional route.

Would Recommend: Yes

The ease of use adding new users, a…

The ease of use adding new users, and/or configuring current services/setup!!!! Especially for our growing company, 8×8 has been indispensable!

The ease of use adding new users, and/or configuring current services/setup!!!! Especially for our growing company, 8×8 has been indispensable!

Pros: Completely Customizable.
Cons: None.
Would Recommend: Yes

WARNING! They will change your…

WARNING! They will change your information so you will never get away from them! What they do is drop a digit out of your address so you are able to port your numbers, then they will tell you that you signed an auto-renewing contract that you will not know anything about, oh you now own them $2,100.00. They will always raise your fees. I was a reseller for them, not anymore! They were dropping phone calls up to 10 times a day. We tried fixing it for 6 months, good luck with their support. It is the worst I have dealt with. After receiving 3 fake Customer Service Records from them and trying for 6 months to port numbers to Nextiva we had to go to Verizon to buy 2 pay as you go cell phones to port the numbers out from 8X8. At one time they were the best but now run

WARNING! They will change your information so you will never get away from them! What they do is drop a digit out of your address so you are able to port your numbers, then they will tell you that you signed an auto-renewing contract that you will not know anything about, oh you now own them $2,100.00. They will always raise your fees. I was a reseller for them, not anymore! They were dropping phone calls up to 10 times a day. We tried fixing it for 6 months, good luck with their support. It is the worst I have dealt with. After receiving 3 fake Customer Service Records from them and trying for 6 months to port numbers to Nextiva we had to go to Verizon to buy 2 pay as you go cell phones to port the numbers out from 8X8.

At one time they were the best but now run

Pros: None.
Cons: They are now a nickle dime company.
Would Recommend: No

I have been with 8×8 for 8 years…The…

I have been with 8×8 for 8 years…The customer service just ok. They would help, but it felt like they were doing me a favor just by talking to me. And the wait times were terrible. I looked around and saw that other companies were offering more service for a lower price. I called and asked if they could do anything to help lower my costs…they said no. So I decided to change VOIP providers… This is what I got from 8×8 after 8 years…! We have received your confirmation to cancel all of your lines of service on your 8×8 account. The fees associated with this cancellation are $401.66, and will be reflected on your next monthly statement after cancellation has occurred. Fees were calculated by multiplying the monthly service fees of canceled service ($57.38), by the number of months remaining on your contract (7) – Contract End Date 12/20/2020 . Please review the requested services to be cancelled: Full Cancellation Website: https://www.8×8.com/terms-and-conditions/business-terms

I have been with 8×8 for 8 years…The customer service just ok. They would help, but it felt like they were doing me a favor just by talking to me. And the wait times were terrible. I looked around and saw that other companies were offering more service for a lower price. I called and asked if they could do anything to help lower my costs…they said no.
So I decided to change VOIP providers…
This is what I got from 8×8 after 8 years…!

We have received your confirmation to cancel all of your lines of service on your 8×8 account.

The fees associated with this cancellation are $401.66, and will be reflected on your next monthly statement after cancellation has occurred. Fees were calculated by multiplying the monthly service fees of canceled service ($57.38), by the number of months remaining on your contract (7) – Contract End Date 12/20/2020 .

Please review the requested services to be cancelled:
Full Cancellation
Website: https://www.8×8.com/terms-and-conditions/business-terms

Pros: They were ok in the beginning.
Cons: WQatch out for CANCELLATION FEES.
Would Recommend: No
Evida S.'s review for8×8 Inc.

We have used 8×8 since 2009, at that…

We have used 8×8 since 2009, at that time it was calle Packet8, love it pieces, due to the size of our account we were assigned an account manager, which that business model doesn’t really work because it causes customers with medium size accounts to become frustrated, since the account managers are more attentive to their very large accounts, to mid size they are not as caring, efficient and nice at all. The call center support on the other hand, who actually bend over backwards to help the customer, while account managers just disappear.

We have used 8×8 since 2009, at that time it was calle Packet8, love it pieces, due to the size of our account we were assigned an account manager, which that business model doesn’t really work because it causes customers with medium size accounts to become frustrated, since the account managers are more attentive to their very large accounts, to mid size they are not as caring, efficient and nice at all. The call center support on the other hand, who actually bend over backwards to help the customer, while account managers just disappear.

Pros: Good Voip Quality, Affordable Pricing, , Easy to Deploy, Add On Featurres.
Cons: Annual Contract, No easy cancelation.
Would Recommend: Yes

8×8 has completely changed how I do…

8×8 has completely changed how I do business. I have easily been able to communicate laterally across all departments. Especially at this time, 8×8 has helped keep my business churning by allowing people in my office to work from home seamlessly. All they had to do was grab their phone and plug it in at home. Fantastic.

8×8 has completely changed how I do business. I have easily been able to communicate laterally across all departments. Especially at this time, 8×8 has helped keep my business churning by allowing people in my office to work from home seamlessly. All they had to do was grab their phone and plug it in at home. Fantastic.

Pros: Ease of Use.
Cons: None.
Would Recommend: Yes
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Provider Overview

8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

 

8×8 Pricing and Services

 

Virtual Office X2 Edition – $25 per user, per month

  • Phone Number and Virtual Extensions
  • Unlimited Calling to 14 Countries
  • Unlimited Internet Fax
  • 1GB Media Store
  • Mobile and Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging and Presence
  • Voicemail
  • Auto Attendant
  • Call Queuing
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio and Video Conferencing With Meetings for 5 participants
  • Salesforce, Zendesk & Netsuite CRM Integration

Virtual Office X5 Edition – $35 per user, per month

  • All Virtual Office X2 features, plus
  • Unlimited Calling to 32 Countries
  • 5GB Media Storage
  • Audio & Video Conferencing with Meetings for 25 participants
  • Call Recording
  • Operator Switchboard

Virtual Office x8 Edition – $55 per user, per month

  • All Virtual Office X5 features, plus
  • Unlimited Calling to 47 Countries
  • 10GB Media Storage
  • Audi & Video Conferencing with Meeting with 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • 2000 Contact Center Minutes
  • Contact Center Call Recording Storage for 3 months
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics

Unlimited Calling Zone Countries

X2 Edition – 14 Countries

Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States

X5 Edition – 32 Countries

Includes the 14 countries from X2 plus – Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*

X8 Edition – 47 Countries

Includes the 32 countries from X5 plus – Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*

*Excludes Mobile, Special and Premium Numbers

8×8 Awards
– 8×8 Named a Leader in the Magic Quadrant for Unified Communications as a Service ’12-’14

 

Editor’s Bottom Line of 8×8

 

Consistently ranked as a Leader on Gartner’s UCaaS Magic Quadrant, 8×8 compelling platform has been recognized has one of the strongest industry options. 8×8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8×8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.

If your team is simply looking for a complete Business VoIP platform, then even 8×8’s entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8×8’s unlimited calling to multiple countries is a strong selling point — even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8×8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8×8’s Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.

Overall, 8×8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8×8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they’re on the go.

When searching for a complete platform, 8×8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.

 

Screenshots
  • Virtual Office General Settings
    Virtual Office General Settings
  • Account Manager Dashboard
    Account Manager Dashboard
  • 8x8 Call Forwarding
    8x8 Call Forwarding
  • 8x8 Agent Console
    8x8 Agent Console
  • 8x8 Analytics Overview
    8x8 Analytics Overview
  • 8x8 Template Editor
    8x8 Template Editor
  • 8x8 Salesforce Integration
    8x8 Salesforce Integration

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