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8×8 Inc.

8×8 Inc. Verified Reviews & Ratings

San Jose, CA
8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well...
1987
Year Founded
83%
Recommend It
329
User Reviews
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Frank G.'s review for8×8 Inc.

I have been using 8×8 with several of…

I have been using 8×8 with several of my clients for over 6 years now. Over that time their feature set has continued to improve and their support has been getting worse. About a year ago they implemented tired support that you need to pay additional for, and that made the general support even worse. I am an experienced IT person and when I call it is always a system issue and not a “user issue”. Yet I always need to go through the first level technician (that is a very kind description) who knows next to nothing and it takes forever to get an escalation. No one takes ownership of a support ticket and follow-ups are glacial in speed. It truly is a shame because the service is actually quite good when it works. Their latest technology officer promised great support and has fallen miserably short on that promise. If you are not experienced in IT and have no on-site staff, I cannot recommend them due simply to their support. It must get better.

I have been using 8×8 with several of my clients for over 6 years now. Over that time their feature set has continued to improve and their support has been getting worse. About a year ago they implemented tired support that you need to pay additional for, and that made the general support even worse. I am an experienced IT person and when I call it is always a system issue and not a “user issue”. Yet I always need to go through the first level technician (that is a very kind description) who knows next to nothing and it takes forever to get an escalation. No one takes ownership of a support ticket and follow-ups are glacial in speed.
It truly is a shame because the service is actually quite good when it works. Their latest technology officer promised great support and has fallen miserably short on that promise. If you are not experienced in IT and have no on-site staff, I cannot recommend them due simply to their support. It must get better.

Pros: Good quality and feature set.
Cons: Support is horrendous.
Would Recommend: Yes
Murat A.'s review for8×8 Inc.

My experience with 8×8 is in comparison…

My experience with 8×8 is in comparison to Vonage, Nextiva and Ring Central. I’ve tried all of these services. Vonage should not even be considered if you’re looking for a business line. Nextiva has a great customer service but I always call quality issues that was always attributed wrongly to my internet connection and they were never resolved. Ring central had also call quality issues and is expensive in comparison to o 8×8. Finally 8×8 was referred by a friend, I find the company name very unrelated and didn’t give me any confidence when signing up for the service but I was wrong. So far they have the best service, many instructional videos, great mobile app and tons of features which in my use case I don’t need and never use use it. But I can’t emphasize enough the value of not hearing your echo while you’re on a call. I highly recommend their service.

My experience with 8×8 is in comparison to Vonage, Nextiva and Ring Central. I’ve tried all of these services. Vonage should not even be considered if you’re looking for a business line. Nextiva has a great customer service but I always call quality issues that was always attributed wrongly to my internet connection and they were never resolved. Ring central had also call quality issues and is expensive in comparison to o 8×8. Finally 8×8 was referred by a friend, I find the company name very unrelated and didn’t give me any confidence when signing up for the service but I was wrong. So far they have the best service, many instructional videos, great mobile app and tons of features which in my use case I don’t need and never use use it. But I can’t emphasize enough the value of not hearing your echo while you’re on a call. I highly recommend their service.

Would Recommend: Yes

Our company added our 8×8 account to a…

Our company added our 8×8 account to a company cell phone so now we have 24hr access. Since Covid-19 we have not staffed our office full time, and were missing calls. Since we are not located in the United States it was important to have a number in our target marketing area. 8×8 was able to give us a number that suited our needs.

Our company added our 8×8 account to a company cell phone so now we have 24hr access. Since Covid-19 we have not staffed our office full time, and were missing calls. Since we are not located in the United States it was important to have a number in our target marketing area. 8×8 was able to give us a number that suited our needs.

Would Recommend: Yes

My office has been using 8×8 for a few…

My office has been using 8×8 for a few years. Like most services, we have had some hiccups along the way but I would say we’ve had more good experiences than bad. Customer service is pretty resposnsive and have always resolved the issues we’ve had. The last customer service person that helped me was particuarly exceptional. In additional to their servies, they also offer trainings that can help businesses to better communications, especially during this time. I would recommed 8×8 services.

My office has been using 8×8 for a few years. Like most services, we have had some hiccups along the way but I would say we’ve had more good experiences than bad. Customer service is pretty resposnsive and have always resolved the issues we’ve had. The last customer service person that helped me was particuarly exceptional. In additional to their servies, they also offer trainings that can help businesses to better communications, especially during this time. I would recommed 8×8 services.

Would Recommend: Yes

We are using 8×8 as a dedicated line…

We are using 8×8 as a dedicated line for our charity. Basically, it is far cheaper than having a dedicated BT line put in and everything is seamless. To date, everything is working very well and have not have the need to contact support. I have persuaded other teams in our charity to consider using it to keep admin costs down. Highly recommended!

We are using 8×8 as a dedicated line for our charity. Basically, it is far cheaper than having a dedicated BT line put in and everything is seamless. To date, everything is working very well and have not have the need to contact support. I have persuaded other teams in our charity to consider using it to keep admin costs down. Highly recommended!

Pros: Good value for money.
Cons: None so far.
Would Recommend: Yes

8×8 looked like it would be a great…

8×8 looked like it would be a great system, but its not. The Web Meeting Application sucks, all sorts of errors and meetings have to be canceled. The phone service works well for the most part, but some exchanges you just can’t reach, and I have no idea why. 8×8 also gave up our 1-800 number in our move over to them, after promising to preserve it with us, and now it belongs to another company. Support is a live person, but they are slow to respond, and often time can’t understand the plain-English problem. We should have gone with another vendor, and will son. AND YES, their subscription renewal is hidden and automatic, so you get screwed over trying to make a switch.

8×8 looked like it would be a great system, but its not. The Web Meeting Application sucks, all sorts of errors and meetings have to be canceled. The phone service works well for the most part, but some exchanges you just can’t reach, and I have no idea why. 8×8 also gave up our 1-800 number in our move over to them, after promising to preserve it with us, and now it belongs to another company. Support is a live person, but they are slow to respond, and often time can’t understand the plain-English problem. We should have gone with another vendor, and will son. AND YES, their subscription renewal is hidden and automatic, so you get screwed over trying to make a switch.

Pros: Decent Pricing.
Cons: Phone service irregularities, Terrible Web m Meeting appliclcation.
Would Recommend: No
Speedwagon C.'s review for8×8 Inc.

Excellent company for our VOIP needs….

Excellent company for our VOIP needs. 8X8 is very responsive for any questions or issues (though we never had any issues). They will walk you through and provide you with any tools needed to help you understand and use their services. They even provided us with a discount on purchasing their VOIP phones for our office.

Excellent company for our VOIP needs. 8X8 is very responsive for any questions or issues (though we never had any issues). They will walk you through and provide you with any tools needed to help you understand and use their services. They even provided us with a discount on purchasing their VOIP phones for our office.

Would Recommend: Yes

We really like the App and the ability…

We really like the App and the ability for our employees to use it while working remote. We have never had calls drop or miss calls because the system wasn’t working like we did with our old provider. Their Customer support is also very good. They are quick to help and able to talk to through any problems you may have.

We really like the App and the ability for our employees to use it while working remote. We have never had calls drop or miss calls because the system wasn’t working like we did with our old provider.
Their Customer support is also very good. They are quick to help and able to talk to through any problems you may have.

Would Recommend: Yes
Jeff M.'s review for8×8 Inc.

I love the features of the IP phone and…

I love the features of the IP phone and the fact that my office phone is directly tied to my cell! The ease of the system is amazing. Our IT professional manages the system, so we have no issues with our phones. We have found it to be very reliable and cost effective. I would definitely recommend the system.

I love the features of the IP phone and the fact that my office phone is directly tied to my cell! The ease of the system is amazing. Our IT professional manages the system, so we have no issues with our phones. We have found it to be very reliable and cost effective. I would definitely recommend the system.

Would Recommend: Yes
John C.'s review for8×8 Inc.

Very frustrated with 8×8. They did not…

Very frustrated with 8×8. They did not send me out any reminders about my annual subscription renewing. I called within a couple weeks of it renewing to cancel and they said I was stuck paying the entire year. No compromise at all. They never sent me an email, never called, not pop-up warning in the app or online. Nothing. Stay away from 8×8!! They only care about themselves and not the customers.

Very frustrated with 8×8. They did not send me out any reminders about my annual subscription renewing. I called within a couple weeks of it renewing to cancel and they said I was stuck paying the entire year. No compromise at all. They never sent me an email, never called, not pop-up warning in the app or online. Nothing. Stay away from 8×8!! They only care about themselves and not the customers.

Pros: None.
Cons: They will stick you with the annual contract.
Would Recommend: No
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Provider Overview

8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

 

8×8 Pricing and Services

 

Virtual Office X2 Edition – $25 per user, per month

  • Phone Number and Virtual Extensions
  • Unlimited Calling to 14 Countries
  • Unlimited Internet Fax
  • 1GB Media Store
  • Mobile and Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging and Presence
  • Voicemail
  • Auto Attendant
  • Call Queuing
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio and Video Conferencing With Meetings for 5 participants
  • Salesforce, Zendesk & Netsuite CRM Integration

Virtual Office X5 Edition – $35 per user, per month

  • All Virtual Office X2 features, plus
  • Unlimited Calling to 32 Countries
  • 5GB Media Storage
  • Audio & Video Conferencing with Meetings for 25 participants
  • Call Recording
  • Operator Switchboard

Virtual Office x8 Edition – $55 per user, per month

  • All Virtual Office X5 features, plus
  • Unlimited Calling to 47 Countries
  • 10GB Media Storage
  • Audi & Video Conferencing with Meeting with 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • 2000 Contact Center Minutes
  • Contact Center Call Recording Storage for 3 months
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics

Unlimited Calling Zone Countries

X2 Edition – 14 Countries

Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States

X5 Edition – 32 Countries

Includes the 14 countries from X2 plus – Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*

X8 Edition – 47 Countries

Includes the 32 countries from X5 plus – Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*

*Excludes Mobile, Special and Premium Numbers

8×8 Awards
– 8×8 Named a Leader in the Magic Quadrant for Unified Communications as a Service ’12-’14

 

Editor’s Bottom Line of 8×8

 

Consistently ranked as a Leader on Gartner’s UCaaS Magic Quadrant, 8×8 compelling platform has been recognized has one of the strongest industry options. 8×8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8×8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.

If your team is simply looking for a complete Business VoIP platform, then even 8×8’s entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8×8’s unlimited calling to multiple countries is a strong selling point — even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8×8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8×8’s Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.

Overall, 8×8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8×8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they’re on the go.

When searching for a complete platform, 8×8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.

 

Screenshots
  • Virtual Office General Settings
    Virtual Office General Settings
  • Account Manager Dashboard
    Account Manager Dashboard
  • 8x8 Call Forwarding
    8x8 Call Forwarding
  • 8x8 Agent Console
    8x8 Agent Console
  • 8x8 Analytics Overview
    8x8 Analytics Overview
  • 8x8 Template Editor
    8x8 Template Editor
  • 8x8 Salesforce Integration
    8x8 Salesforce Integration

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