NICE is a well-known leader in the CCaaS space for its innovative customer experience solutions.

Its flagship product, NICE CXone, has been named a leader in Gartner’s Magic Quadrant eight times, mainly due to its powerful features and emphasis on improving CX.

Just today, NICE announced a new and revolutionary UCaaS platform: 1CX. NICE 1CX integrates seamlessly with CXone and offers users cloud-based voice, messaging, and video collaboration services.


What is NICE 1CX?

NICE 1CX is a unified communications as a service (UCaaS) platform combining cloud-based omnichannel services with workforce collaboration tools. NICE 1CX was made for fast implementation and includes integrated softphones, clientless video conferencing and a 99.99% uptime guarantee.

NICE 1CX users can access features using a hard phone, desktop app, or mobile device. Service is already available in the U.S., with select international availability to be announced in the coming months.


NICE 1CX Pricing and Features 

NICE 1CX has an extremely affordable pricing structure and starts at only $5 per user, per month.

Detailed breakdown here:


Standout features include:

  • Video conferencing: App-free embedded video conferencing includes tools like screen sharing, whiteboard, polls, quick meet link, and more
  • Omnichannel capabilities: Users communicate with customers via chat, SMS/MMS, or social media all on one interface
  • CRM integrations: Includes out of the box integrations with Salesforce, Microsoft Dynamics, Hubspot, Microsoft Teams, etc.
  • Multi-level IVR: Enables users to create call flows and route incoming calls via ring groups, skills-based routing, etc.
  • Reporting: 1CX automatically logs calls and tracks interactions across all channels with customizable reports and analytics


How To Implement 1CX

For NICE CXone users, 1CX works like any other pre-built UCaaS integration, connecting the contact center to UC tools such as call recording, auto attendant, and SMS. Contact center agents obtain synchronized presence and instant access to both platforms under one pane of glass.

An entire agent workforce can be connected in minutes, leading to more effective customer service and fast ROI. The data sheet on NICE 1CX is available here.