Industry News & Headlines | VoIP, UC, CPaaS, CCaaS

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Latest Industry News & Headlines | VoIP, UC, CPaaS, CCaaS
Zoom to Integrate AI Assistant with Zoom Contact Center
CCaaS
Zoom to Integrate AI Assistant with Zoom Contact Center
Moshe Beauford
  •  May 17, 2023

Zoom to Integrate AI Assistant with Zoom Contact Center

More than a year after entering the CCaaS race, Zoom now has a robust solution: one with a lot to offer platform users. There is video customer support, which is not usual but could be helpful given certain situations.  For instance, if a determination needs to (be made) on whether or not a product is damaged and qualifies to get sent back in for...
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