Industry News & Headlines | VoIP, UC, CPaaS, CCaaS

NICE is a well-known leader in the CCaaS space for its innovative customer experience solutions. Its flagship product, NICE CXone, has been named a leader in Gartner’s Magic Quadrant eight times, mainly due to its powerful features and emphasis on improving CX. Just today, NICE announced a new and revolutionary UCaaS platform: 1CX. NICE 1CX...