Dialpad vs. Google Voice: A Head-To-Head Comparison

Trying to decide if Google Voice or Dialpad is the best VoIP phone service provider for your business needs?

This detailed comparison of Dialpad vs Google Voice outlines each provider’s pricing and plans, voice calling features, video conferencing solutions, team communication tools, third-party integrations, platform security, and customer support.

Google Voice vs Dialpad: A Quick Overview

Use Dialpad If: 

• You want to take advantage of AI-powered features within the business communications space, especially regarding customer self-service and video meeting summaries
• Your business is growing at a more rapid pace than you can currently keep up with, but you can’t afford to hire more employees
• You want a scalable solution that allows you to evolve up to an omnichannel contact center in the future
• You need video conferencing, team chat, and file sharing features to foster team collaboration between remote employees

Use Google Voice If: 

• You’re a solopreneur, startup, or small business with less than 5 employees
• You don’t want to pay for or learn how to use complicated VoIP features you don’t need, and you prioritize ease of use and a user-friendly interface
• You’re currently a Google Workspace (formerly G Suite) user and want a virtual phone number within the Google Universe
• You need a business phone number separate from your personal one for security reasons and to appear more established/professional

Pricing and Plans Comparsion

Dialpad offers 4 total products: a business phone system/UCaaS platform, a web conferencing tool, an Ai Sales Center add-on, and an Ai Contact Center. Each Dialpad product offers feature-rich bundled pricing tiers complete with AI capabilities. Dialpad products can be used together or as standalone business communication tools.

Google Voice is a standalone voice calling platform with three tiered plans. To get a UCaaS application that’s somewhat comparable to Dialpad Business Communications, Google users must purchase Google Voice as an add-on to the Google Workspace suite (sometimes called Google Voice for Google Workspace.) The Google Cloud Contact Center AI (CCAI) solution is a separate product.

Dialpad Pricing

Dialpad Business Communications Pricing

Dialpad Business Communications is a business phone system and UCaaS solution with voice/video calling, team collaboration tools, SMS/MMS, analytics, virtual faxing, third-party integrations, advanced call management, and built-in AI.

Standard Plan (From $15/user/month, 1-seat minimum, 1-office maximum):

• Voice Calling Features: Unlimited HD inbound/outbound phone calls in US/Canada, 1 local phone number, up to 3 ring groups, custom call routing, call recording, visual voicemail, call forwarding, multi-level auto attendant
• Video Meeting Features: On-demand/scheduled video meetings for up to 10 participants, 5-hour maximum duration, dial-in meeting access for US/Canada, unlimited meeting audio recordings, screen/file sharing, Miro whiteboard integration, meeting lock/waiting room, in-meeting chat, end-of-meeting reminder
• Integrations: Google Workspace, Google Calendar, Outlook Calendar
• Ai Features: Real-time call transcription, voicemail transcription, live analytics/reporting
• Messaging Features: Internal/external SMS and MMS, team chat, message threading, channels, file sharing, message/file search bar, audio chat rooms
• Security And Support: 24/5 web-based and chat-based support, knowledge base, community forum, HIPAA/BAA COmpliance, Single Sign-On (SSO), Premium Support add-ons available

Pro Plan (From $25/user/month, 3-seat minimum, 10-office maximum): 

• Additional Features: Quality of Service (QoS) Reports, additional local or international phone number, hold queues, up to 25 ring groups, international calling and SMS, 24/7 live support, phone support
• Additional Integrations and APIs: Salesforce Sales and Salesforce Service Cloud, APIs and webhooks, Microsoft Teams, Slack, Zapier, ServiceNow, HubSpot, Zendesk

Enterprise Plan (Quote-based pricing, 100-seat minimum, unlimited offices): 

• Additional Features: Extensions, unlimited ring groups, SSO via Okta, Azure, OneLogin
• Additional Security and Support: Priority Routing, Dedicated Account Manager, Dedicated Support Number, Service Level Agreement (SLA)

Dialpad Ai Meetings Pricing 

The free version of Ai Meetings is included in all Dialpad Business Communications plans. All Dialpad users can upgrade to the Business Ai Meetings plan from $15/user/month to access:

• Up to 150 meeting participants (5-hour maximum meeting duration remains)
• Unlimited video recordings, meeting countdown timer, custom hold music, meeting analytics, unique meeting links, meeting co-hosts
• Live and post-meeting transcriptions, automated post-meeting summaries with custom action items
• Unlimited call me/call out meeting access, custom dial-in numbers, international meeting dial-in numbers from $20/number/month

Dialpad Ai Sales Center Pricing

Available as a Business Communications add-on, the Dialpad Ai Sales Center provides agent coaching, customer feedback, and outbound dialer features in the following three plans:

• Essentials Plan (From $60/user/month): Includes call/screen recording, call barge/call whisper/ silent call monitoring, Ai Moment analysis, Company Directory, call transcription, in-queue callback, coaching team
• Advanced Plan (From $95/user/month): Adds Power Dialer with voicemail drop, Real-time Assist, live in-call coaching, Custom Moments
• Premium Plan (From $150/user/month): Adds outbound IVR, ACD, Ai CSAT Scoring, Ai Scorecards

Google Voice Pricing 

Google Voice provides a business phone number, VoIP calling, and basic call management features on its 3 paid plans:

Starter Plan ($10/user/month, up to 10 users and 10 domestic locations): 

• Unlimited VoIP calling between Google Voice numbers
• Unlimited outbound calling to the US/Canada from a Google Voice number
• Unlimited SMS in the United States
• Unlimited outbound calling to most European countries (from within Europe)
• Integrations with Google Fi, Google Meet, Google Calendar, etc.
• Voicemail transcription, call forwarding
• 24/7 support, SLA, usage/activity reporting
• Android/iOS mobile applications, web application

Standard Plan ($20/user/month, unlimited users, unlimited regional/domestic locations):

• SIP Link, desk phone/ATA support
• Ring groups, multi-level auto attendant, on-demand call recording, eDiscovery for calls, voicemail, SMS

Premier Plan ($30/user/month, unlimited users, unlimited domestic, international, and regional locations)

• Adds automatic call recording and advanced reporting by BigQuery

Google Workspace Pricing

Google Workspace is a team collaboration and internal communication platform that offers Google Voice as an add-on only. Workspace combines popular Google applications into a single platform and has 4 paid plans:

Business Starter Plan ($6/user/month, 1-year commitment): 

• Gmail and Google Calendar:  Custom business email and calendar tool
• Google Meet: Video and audio-only web conferencing for 100 participants, 24-hour meeting lengths, digital whiteboard, US/international dial-in access
• Google Drive: 30 GB/user of cloud storage
• Google Chat: Team chat messaging with message history, 1:1 external chats
• Google Docs, Forms, Sheets, Sites, Keep, Slides: Collaborative content creation/editing with Smart Compose writing assistance, SmartFill, shared notes, website and form builders
• AppSheet: No-code app building
• Security: 2-step verification, access control, Advanced Protection Program, fundamental endpoint management

Business Standard Plan ($12/user/month, 1-year commitment)

• Additional Google Meet Features: 150 participants, noise cancellation, polling, moderation controls, hand raising, breakout rooms
• Additional Google Drive, Docs, etc. Features: Shared team drives, target audience sharing, custom branding for document and form templates
• Additional Google Chat Features: Threaded rooms, guest access
• Additional Security Features: Google Workspace Migrate tools

Business Plus Plan ($18/user/month, 1-year commitment)

• Additional Features: 500 meeting participants, meeting attendance tracking, 5TB storage/user, advanced endpoint management, Google Vault, eDiscovery/retention for Gmail

Enterprise Plan (Quote-based Pricing) 

• Additional Features: 1,000 meeting participants, meeting recording and in-domain livestream, 5TB/user and additional storage upon request, Enterprise endpoint management, data loss prevention, Premium Support, S/MIME encryption, Cloud Identity Premium

VoIP Calling Features

Google Voice provides local business phone numbers and VoIP calling features ideal for solopreneurs or small teams with up to 10 employees. It is not a complete phone system, but provides an alternative to your personal phone number. Google Voice offers only basic voice calling features like on-demand/automatic call recording, remote call forwarding, a virtual receptionist, visual voicemail, and ring groups. Google Voice calling is best for in-house teams with a low daily call volume that don’t need toll-free phone numbers, advanced customer self-service options, or call queuing.

Dialpad Ai Voice is a complete business phone system and call center software enhanced with Natural Language Processing, Speech Recognition, and advanced self-service capabilities to manage a high daily call volume and increase First Call Resolution rates (FCR). It offers multi-level IVR, unlimited ring groups, several call routing options, and real-time call transcriptions. Dialpad Ai Voice, a part of the Dialpad Business Communications product, is best for blended teams that need to automate the majority of voice calling interactions to avoid hiring additional agents. Dialpad users need AI-powered features like automatic post-call summaries with suggested action items to prevent workflow bottlenecks and eliminate communication silos between departments.

SMS Texting

Google Voice provides unlimited SMS texting in the US and Canada, but offers limited MMS messaging, short character limits, and no additional messaging features.

Although Dialpad doesn’t offer unlimited texting, it has more robust MMS capabilities than Google Voice, provides group texting for up to 10 users, and includes a searchable SMS history,  delivery status updates, and shared line messaging.

Video Conferencing+Team Collaboration Comparison

Google Voice offers video conferencing capabilities exclusive through Google Meet, available as part of the Google Workspace suite. Though its features are much more limited than Dialpad, Google Meet offers a higher participant cap of 500 and allows for 24-hour meeting durations. In terms of team collaboration tools, Google Workspace offers seamless file management and storage via Google Drive, Sheets, Forms, Slides, and Docs. Users can co-edit files in real-time, share files and update editing access, add comments/tag users, access file versions, and much more.

Dialpad Ai Meetings only has a 5-hour meeting duration and a maximum of 150 participants. However, Dialpad Meetings includes advanced AI features like automated post-call summaries, keyword tracking, meeting analytics, and unlimited meeting co-hosts. Though Dialpad's chat messaging app is more basic than expected for an AI-powered platform, it still offers user tagging, custom notifications, and file sharing.

Integrations and APIs

Google Voice is designed to integrate exclusively with other Google Workspace business applications like Google Meet and Google Drive. It offers no APIs and no third-party integrations. Though Google Workspace offers pre-made integrations with 200+ business communications tools including 3,000 apps within the Google Workspace Marketplace, these integrations have limited capabilities and may not integrate with all Google Workspace products. Popular Google Workspace integrations include Slack, Asana, Zoom, Webex, Zoho CRM, Pipedrive, Salesforce Connector, HubSpot, Miro, and LucidChart.

Dialpad offers much more robust integration capabilities, plus APIs with a thriving developer community. Dialpad users can integrate existing CRM tools like Salesforce, ServiceNow, Bullhorn, HubSpot, and Zoho CRM to access real-time call pops. In addition to the above CRM integrations, Dialpad productivity integrates with Microsoft Teams, Google Workspace, Slack, Microsoft 365 (formerly Office 365), and AutoReach. Additional Dialpad include popular applications like Zoom, Miro, Zendesk, Intercom, and Gong.

Security and Customer Support Overview

Dialpad offers far better customer support options than Google Voice, including 24/7 live phone, chat, and web portal support alongside a robust online knowledge base and advanced premium support plans. Though 100% uptime is an SLA guarantee, it’s only for Enterprise customers–and pricing for paid priority support is unlisted.

Google Voice doesn’t offer much information about the level of customer support it provides, though user forums are active and occasionally receive input from a Google Voice professional. To get reliable support, Voice users are forced to upgrade to Google Workspace. Though 24/7 support is available, it’s only for “P1-P3” issues–with no information about what constitutes different priority levels.

Dialpad and Google Voice Alternatives

Below, we’ve outlined the best Google Voice and Dialpad alternatives from top unified communications and VoIP providers.