Residential VoIP Reviews - Read Reviews From Real Users

We make finding the perfect VoIP provider for your home easy and simple. We have compiled and compared some of the leading residential VoIP providers. But don't just take our word for it, we also offer 100% independent and unbiased residential VoIP reviews from real VoIP users.

 

Our VoIP ratings grade each provider on their reliability, call quality, pricing, phone system features, customer service, ease of use and overall reputation. Save time and money. Read our trustworthy user reviews on the best VoIP for home.

 

Company Plan Features Monthly Price Setup Costs Overall Grade Consumer Reviews More Details
1VoIP
All-inclusive Premiere Features
Unlimited Calling Plans
Email Access to Voicemails
No Term Commitment
$8.97 Free A+
4.9 / 5
4.942855
Phone Power
Unlimited Calls + HUGE Savings
Free Equipment & Activation
45+ Free Calling Features
Free Calls to U.S. & Canada
$8.33 Free A
4.6 / 5
4.555555
VoIPo
Risk-Free Guarantee
100% US Based Support
Over 40 Free Calling Features
Unlimited Calls US/Canada
$6.99 Free A-
4.2 / 5
4.163265
ViaTalk
Flexibility & Value
No Contracts
Free Int'l Calls: 60+ Countries
US Based 24/7 Support
$8.95 Free A
4.5 / 5
4.5
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Abigail

Vonage - Vonage CS representative...

Vonage CS representative do not tell the same facts AND DO NOT MAKE NOTES IN MY ACCOUT ABOUT WHAT I HAVE BEEN PROMISED. SERVICE IS TERRIBLE! Dropped calls happen ALL THE TIME. I agreed to go on the 4.99 plan, but have no idea of the rules and no-where on the computer do you list them. I am blind to what will happen!I rate you and your service a 3. Certainly a ong way from excellent. What id CAPTCHA?

Quality
2
Installation
3
Support
1
Reliability
1
Features
1
Price
1
Overall Score:1.3 Out of 5
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Robert

Ooma - To properly review Ooma...

To properly review Ooma, you have to consider the two levels of service. I got a one year subscription to Premier to get the free wireless dongle. The wireless hardware is perfect. I can plug my phone in anywhere, and get crystal clear audio in my calls. It frees the phone from being stuck next to the router, and they may be the only residential provider that lets you do that.

The actual premier service has a number of features that I could take or leave, like caller ID with name, and the instant second line. I don't need a second line, and Ooma lets you add numbers to your contact list. What I was most curious about was the black list and the ability to subscribe to do-not-call lists. It turned out that I get no more or fewer unwanted calls. So, I expected to have a year of blessed silence, and I ended up paying much more attention to unwanted calls than if I had simply ignored them and forgotten about it.

As a basic service, Ooma simply cannot be outdone. I pay only taxes, which is less than $4 per month. Compared to paying $30 for cable company VoIP, or even more for traditional service, I'm saving money every day. As a long-term investment, the longer I own it, the happier I am.

Finally, as a note to anyone who thinks that VoIP may be unreliable, I ask you--do you use a 1980's phone with a long curly cable? If you're anything like me, you use a wireless phone. If the power goes out, you wouldn't be able to use your phone anyway. Ooma also has failover, so if your internet is out, the call just rings your cell phone. It's more reliable than other phone options.

Pros:Unbeatable value over the long term
Cons:Premier service did not block any telemarketers
Quality
5
Installation
5
Support
5
Reliability
5
Features
3
Price
5
Overall Score:4.7 Out of 5
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Bruce

1VoIP - Have had 1Voip for...

Have had 1Voip for several years. Voice quality is great and support (though rarely needed) is fantastic.

Quality
5
Installation
5
Support
5
Reliability
5
Features
4
Price
5
Overall Score:4.9 Out of 5
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Esther

1VoIP - I gave 5 stars in...

I gave 5 stars in all areas because so far that's been my experience. Even though the company is not local, I always have had great technical service, always get to talk to a knowledgeable technician who doesn't make you feel technically inadequate or has been impatient with the time it has taken to take care of the issue. It's great to always speak with a live human every time I call or get transferred. Regarding installation, The modem was sent to me, so I self-installed, but received clear instructions...it's been quite a while so I don't remember every detail, but I called tech support for help because I already had a Comcast modem for internet that I had to attach to. (Don't bother calling Comcast for support) The technician I spoke with said he knows that particular modem and walked me right through the connections and I had no problems because of his expertise. He made sure that everything worked properly because he tested the line, called me on the phone to make sure it was working.My last need for technical support was because my multi-function printer had gone in for repair (print head blockage) and when I got it back, the repair technician told me that he also downloaded updated firmware for the printer. That was very nice, but then my fax would only send and not receive. The repair person spent time with me and finally told me that it was my phone service. I called 1VOIP and the technician worked with me until my printer could fax send and fax receive. He did fax testing both ways and everything worked. It took time to get to the problem which turned out to be simple, but he patiently stayed with me until the issue was resolved, and was very nice through the whole process. I've had Pac Bell and AT&T both expensive (2x the cost) and terrible tech support if you could ever get a live person to talk to. Not so with 1VOIP! Always a nice, helpful person there. Whenever I here anyone complain about their phone service, I tell them to try 1VOIP.

Pros:I gave 5 stars in all areas because so far that's been my experience.
Cons:None to date
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
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william

1VoIP - As one of the...

As one of the first customers, I remain impressed with how the president developed VOIP your life as a start up company many years ago, maintained high quality phone service from inception and continues to provide excellent tech and customer service. This company has earned an A+ and easily out0-performs its competition.

Thank you Dennis.

Pros:Excellent customer and tech support. Quality phone service.
Cons:None
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
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Adam

1VoIP - Always LIVE...

I've been with 1-VoIP for several years now and have not switched for a few reasons:1) Their customer service is excellent. Any time I've had an issue they have been there, live without endless holds times and ready to help.2) The features they offer (call blocking, forwarding, etc) are top notch.3) The price is fair for the service received.My only issue is the call quality does vary at times even when my internet bandwidth is well above what should be needed to complete a perfectly clear call. Granted, I believe that is VoIP in general as much as it is vendor related but it does exist. If that was improved upon (and to their credit, I've never called to ask my settings be changed to see if this could be improved) it would be perfect.

Pros:Always LIVE customer service, reliable and well priced with many features
Cons:Call quality occasionally blips
Quality
4
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:4.9 Out of 5
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Carrie

1VoIP - Excellent Service...

I have been a customer for more than 8years and I don't have a single complaint. The service is first class and the people excellent, more companies should have such great support personnel. people ask me why I don't have Vonage and I simply tell them my service is better, reliable and has the best support. My internet device failed after several years and I had a new one the next business day. Thank you for continued great service.

Pros:Excellent Service, never wait more than a couple of min. People very helpful
Cons:None I can think of
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
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Dave

VoIPo - I bought the...

I bought the 2 yr package, got equipment quickly and set up was easy and quick. Number porting was accomplished. Sometimes when we dial out, we do not get a dial tone, I mean we dial number on cordless phone then hit talk button, it dials but no connection, never have a problem if hit call button first get dial tone then dial. Occasional static on outgoing calls only.

Pros:Price and features
Cons:static on line, not listed in phone book
Quality
4
Installation
5
Support
5
Reliability
4
Features
5
Price
5
Overall Score:4.7 Out of 5
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Phil

ViaTalk - Setup was quick...

Setup was quick and easy. PAP2 Adapter shipped quite fast. Sales rep could have been more helpful with the kind of services offered and not have to look up what is asked. Sound Quality is great since my internet is fast. I've been with this service for about 5 months and when I first signed up I decided to first start with the month-to-month plan and it was great and I'm satisfied with all its offerings. Features are pretty basic, caller ID, voicemail, call waiting etc. The price is great and cheap compared to AT&T's landline phones.

Quality
5
Installation
5
Support
3
Reliability
5
Features
4
Price
4
Overall Score:4.4 Out of 5
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Leon

Axvoice - Clear call quality

Phone calls are getting through and the call quality is pretty clear. Service offers lots of features, which is more than I use. The service is much cheaper than my landline company.

Quality
4
Installation
3
Support
5
Reliability
4
Features
4
Price
5
Overall Score:4.3 Out of 5

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