Residential VoIP Reviews - Read Reviews From Real Users

We make finding the perfect VoIP provider for your home easy and simple. We have compiled and compared some of the leading residential VoIP providers. But don't just take our word for it, we also offer 100% independent and unbiased residential VoIP reviews from real VoIP users.

 

Our VoIP ratings grade each provider on their reliability, call quality, pricing, phone system features, customer service, ease of use and overall reputation. Save time and money. Read our trustworthy user reviews on the best VoIP for home.

 

Company Plan Features Monthly Price Setup Costs Overall Grade Consumer Reviews More Details
1VoIP
All-inclusive Premiere Features
Unlimited Calling Plans
Email Access to Voicemails
No Term Commitment
$8.97 Free A+
4.9 / 5
4.90476
Phone Power
Unlimited Calls + HUGE Savings
Free Equipment & Activation
45+ Free Calling Features
Free Calls to U.S. & Canada
$8.33 Free A
4.6 / 5
4.555555
VoIPo
Risk-Free Guarantee
100% US Based Support
Over 40 Free Calling Features
Unlimited Calls US/Canada
$6.99 Free A-
4.2 / 5
4.163265
ViaTalk
Flexibility & Value
No Contracts
Free Int'l Calls: 60+ Countries
US Based 24/7 Support
$8.95 Free A
4.5 / 5
4.5
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Andy

netTALK - When purchased originally in...

When purchased originally in 2013 they offered telephone assistance which was v great service. They have now removed this facility in favor of either on-line 'chat' or submit a 'ticket'.

Both methods are a complete waste of time - they never respond to a ticket and their 'chat' waiting times are a joke (30+ people waiting for an operative!).

My advice - DO NOT BUY NETTALK.

Quality
2
Installation
2
Support
1
Reliability
1
Features
3
Price
3
Overall Score:1.7 Out of 5
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Glenn

1VoIP - Been a customer for 7 years...

I have been a customer for 7+ years, after fleeing Vonage's awful service. 1-VOIP's online interface provides all kinds of great features including simul-ring on other devices, blacklisting, vmail recordings delivered via email, etc.

On the very rare occasions when I've needed to call customer service, I have always immediately been connected to a real, live person. And better yet, those persons actually know what they're doing and always fix my issues immediately.I recommend 1-VOIP without reservation.

Pros:Good cost, unbelievably good customer service
Cons:none
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
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Don

1VoIP - This is one of the few companies...

This is one of the few companies that provides personal service. Their staff is always friendly, and when the rare problem did crop up, their staff was always gracious and helpful.

I've had their service for many years, and I plan to continue for years to come.

Pros:Reliable; Personal Service; Price
Cons:None
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
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Abigail

Vonage - Vonage CS representative...

Vonage CS representative do not tell the same facts AND DO NOT MAKE NOTES IN MY ACCOUT ABOUT WHAT I HAVE BEEN PROMISED. SERVICE IS TERRIBLE! Dropped calls happen ALL THE TIME. I agreed to go on the 4.99 plan, but have no idea of the rules and no-where on the computer do you list them. I am blind to what will happen!I rate you and your service a 3. Certainly a ong way from excellent. What id CAPTCHA?

Quality
2
Installation
3
Support
1
Reliability
1
Features
1
Price
1
Overall Score:1.3 Out of 5
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Robert

Ooma - To properly review Ooma...

To properly review Ooma, you have to consider the two levels of service. I got a one year subscription to Premier to get the free wireless dongle. The wireless hardware is perfect. I can plug my phone in anywhere, and get crystal clear audio in my calls. It frees the phone from being stuck next to the router, and they may be the only residential provider that lets you do that.

The actual premier service has a number of features that I could take or leave, like caller ID with name, and the instant second line. I don't need a second line, and Ooma lets you add numbers to your contact list. What I was most curious about was the black list and the ability to subscribe to do-not-call lists. It turned out that I get no more or fewer unwanted calls. So, I expected to have a year of blessed silence, and I ended up paying much more attention to unwanted calls than if I had simply ignored them and forgotten about it.

As a basic service, Ooma simply cannot be outdone. I pay only taxes, which is less than $4 per month. Compared to paying $30 for cable company VoIP, or even more for traditional service, I'm saving money every day. As a long-term investment, the longer I own it, the happier I am.

Finally, as a note to anyone who thinks that VoIP may be unreliable, I ask you--do you use a 1980's phone with a long curly cable? If you're anything like me, you use a wireless phone. If the power goes out, you wouldn't be able to use your phone anyway. Ooma also has failover, so if your internet is out, the call just rings your cell phone. It's more reliable than other phone options.

Pros:Unbeatable value over the long term
Cons:Premier service did not block any telemarketers
Quality
5
Installation
5
Support
5
Reliability
5
Features
3
Price
5
Overall Score:4.7 Out of 5
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Guy

1VoIP - Got extended technical help from...

I got extended technical help from a pair of techs when having trouble with my CID. They were good guys. Eventually we decided to swap the adapter, and I had a new one in a couple of days. I'm embarrassed to say later I discovered the root cause is a really bug in my router which I now have worked around (I'm a tech myself). I'm one of those who's bit paranoid about having my VoIP adapter directly connected to the Internet, so I keep it behind my router, but not in the SIP application gateway (that's where my router bug lives). That's not doing it "by the book", but it works fine in my particular case.
So that's the one thing about any VoIP system, in that there are dependencies on other hardware and the Internet itself. But on the whole, my copper line phone line actually failed more often, believe it or not. And cost me $600/yr more.
The 1-VoIP service is just there reliably, and I never have to think about it, which these days is the best quality any electronic system can have.

Pros:100% up time as far as I can tell, great support, saves money
Cons:No internet, no phone, but that's a given
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
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Bruce

1VoIP - Have had 1Voip for...

Have had 1Voip for several years. Voice quality is great and support (though rarely needed) is fantastic.

Quality
5
Installation
5
Support
5
Reliability
5
Features
4
Price
5
Overall Score:4.9 Out of 5
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Esther

1VoIP - I gave 5 stars in...

I gave 5 stars in all areas because so far that's been my experience. Even though the company is not local, I always have had great technical service, always get to talk to a knowledgeable technician who doesn't make you feel technically inadequate or has been impatient with the time it has taken to take care of the issue. It's great to always speak with a live human every time I call or get transferred. Regarding installation, The modem was sent to me, so I self-installed, but received clear instructions...it's been quite a while so I don't remember every detail, but I called tech support for help because I already had a Comcast modem for internet that I had to attach to. (Don't bother calling Comcast for support) The technician I spoke with said he knows that particular modem and walked me right through the connections and I had no problems because of his expertise. He made sure that everything worked properly because he tested the line, called me on the phone to make sure it was working.My last need for technical support was because my multi-function printer had gone in for repair (print head blockage) and when I got it back, the repair technician told me that he also downloaded updated firmware for the printer. That was very nice, but then my fax would only send and not receive. The repair person spent time with me and finally told me that it was my phone service. I called 1VOIP and the technician worked with me until my printer could fax send and fax receive. He did fax testing both ways and everything worked. It took time to get to the problem which turned out to be simple, but he patiently stayed with me until the issue was resolved, and was very nice through the whole process. I've had Pac Bell and AT&T both expensive (2x the cost) and terrible tech support if you could ever get a live person to talk to. Not so with 1VOIP! Always a nice, helpful person there. Whenever I here anyone complain about their phone service, I tell them to try 1VOIP.

Pros:I gave 5 stars in all areas because so far that's been my experience.
Cons:None to date
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
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william

1VoIP - As one of the...

As one of the first customers, I remain impressed with how the president developed VOIP your life as a start up company many years ago, maintained high quality phone service from inception and continues to provide excellent tech and customer service. This company has earned an A+ and easily out0-performs its competition.

Thank you Dennis.

Pros:Excellent customer and tech support. Quality phone service.
Cons:None
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
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T.

1VoIP - Experiences with 1-VoIP over the...

Dear Mr. Dennis Smith:
Thank you for your email of April 8, 2014. Most of my experiences with 1-VoIP over the past several years have been excellent, to my complete, 100% satisfaction. The one exception has been my recent attempt to port over to you (i.e., to 1-VoIP) a land line which I have, which was covered by Comcast. After about a month, we finally got the number ported over to 1-VoIP, only to find there were "compatibility issues" between my newly ported-over phone line and 1-VoIP's system.

The problem: under 1-VoIP, my phone was completely dead. In the end, I had to re-port said phone back to Comcast, as some additional cost to me. MY SUGGESTION TO YOU, AS PRESIDENT OF 1-VoIP, IS TO SEE IF THERE IS SOME WAY OF DETERMINING IN ADVANCE IF SUCH "COMPATIBILITY ISSUES" WILL BE LIKELY, SO THAT THE VALUABLE TIME OF 1-VoIP'S EMPLOYEES AND YOUR CUSTOMERS WOULD NOT BE WASTED. For more information, feel free to have one of your employees phone me at (703) 998-1717. Again, thank you for your email. T. RODNEY OPPMANN, ATTORNEY AT LAW, ALEXANDRIA, VA

P.S. At all times, 1-VoIP employee LORI TAYLOR was most professional, courteous and patient in trying to help me. TRO

Pros:Good Service. Nice Employees (i.e. LORI TAYLOR). Fair Prices.
Cons:Equipment Compatibility Issues Which Voided My Latest Porting Attempt.
Quality
5
Installation
3
Support
5
Reliability
5
Features
5
Price
3
Overall Score:4.4 Out of 5

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