Overall
2.9
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VoIPo

VoIPo Verified Reviews & Ratings

Newport Beach, CA
Since 2004, VoIPo has provided worldwide support for residential and business VoIP. They offer unlimited calling to the U.S...
2004
Year Founded
32%
Recommend It
72
User Reviews
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I have been with VOIPO for about 6…

I have been with VOIPO for about 6 years now ever since Sun Rocket folded up. The service used to be great and any issues you had, they went out of their way to resolve. Well that all changed a few years ago as they got too big and needed to upgrade their servers. I was without service for months(hard to pinpoint exactly as its not often used). the only way I knew it was down was the once in a blue moon that I would call it and I would get a busy signal. Some times I could just unplug everything and plug it back in and it would work again, other times I had to call them and they would change setting on their equipment. During the outage, i had called several times, some times being on hold for almost a hour, only to have them say that the were experiencing network issues and that it should be resolved shortly. I finally decided to cancel my contract when i received an email from them saying i was expiring in a month when i really had a full year of service left. I had to call them and wait 45 minutes before getting an agent. then going thought the hassle of arguing with them as to when i paid and that it was for 2 years and not 1 year. after being put on hold several times, they finally admitted the mistake. I had been contemplating canceling my home service for years as it’s mostly robo calls. Well them trying to get me to pay in advance for a year was the straw that broke the camels back. i guess if you want a cheap unreliable service, these might be the guys for you. For me, they were a lot of headaches

I have been with VOIPO for about 6 years now ever since Sun Rocket folded up. The service used to be great and any issues you had, they went out of their way to resolve.
Well that all changed a few years ago as they got too big and needed to upgrade their servers. I was without service for months(hard to pinpoint exactly as its not often used). the only way I knew it was down was the once in a blue moon that I would call it and I would get a busy signal. Some times I could just unplug everything and plug it back in and it would work again, other times I had to call them and they would change setting on their equipment. During the outage, i had called several times, some times being on hold for almost a hour, only to have them say that the were experiencing network issues and that it should be resolved shortly. I finally decided to cancel my contract when i received an email from them saying i was expiring in a month when i really had a full year of service left. I had to call them and wait 45 minutes before getting an agent. then going thought the hassle of arguing with them as to when i paid and that it was for 2 years and not 1 year. after being put on hold several times, they finally admitted the mistake. I had been contemplating canceling my home service for years as it’s mostly robo calls. Well them trying to get me to pay in advance for a year was the straw that broke the camels back. i guess if you want a cheap unreliable service, these might be the guys for you. For me, they were a lot of headaches

Pros: Cheap service.
Cons: was always unreliable.
Would Recommend: No

We were with Voipo for 6 years and in…

We were with Voipo for 6 years and in fact just concluded our third 2 year contract. The only reason we changed service is because we do not wish any more long-term contracts. (Voipo requires signing up for 2 more years to get a good rate). However, although we changed providers, we thought their features were fantastic, the Vpanel was easy to use and the free international calling worked great. There were a few issues once in a while over the 6 years but the company was responsive in taking care of them. Bottom line – we were satisfied customers and would still be with them if we could have had the long-term rate on a month by month basis.

We were with Voipo for 6 years and in fact just concluded our third 2 year contract. The only reason we changed service is because we do not wish any more long-term contracts. (Voipo requires signing up for 2 more years to get a good rate). However, although we changed providers, we thought their features were fantastic, the Vpanel was easy to use and the free international calling worked great. There were a few issues once in a while over the 6 years but the company was responsive in taking care of them. Bottom line – we were satisfied customers and would still be with them if we could have had the long-term rate on a month by month basis.

Pros: Cheap price & lots of features.
Cons: 2 year contract for best rate.
Would Recommend: Yes

I signed up with Voipo in 2019. In…

I signed up with Voipo in 2019. In early 2020 they had a lot of technical problems. However, my service was still functional for most of that time (unlike those who say they had no phone service for three months). Since then everything has been okay. They are very inexpensive, although they have warned that their rates must go up because of additional government fees. I don’t regret signing up with them.

I signed up with Voipo in 2019. In early 2020 they had a lot of technical problems. However, my service was still functional for most of that time (unlike those who say they had no phone service for three months). Since then everything has been okay. They are very inexpensive, although they have warned that their rates must go up because of additional government fees. I don’t regret signing up with them.

Would Recommend: Yes

RUN FAR AND FAST… DO NOT make my…

RUN FAR AND FAST… DO NOT make my mistake. Since 2019 I have had over charges to my credit card during initial set up, reported more than 20 service outages, some taking up to a month of constant complaining to resolve. Hours of my time wasted going back and forth between my ISP and Voipo. 7/9/2021 I am once again without reliable service. My longest span of time has been 133 days of working “service” the rest of my complaint tickets to Voipo are 1 – 3 months apart, some of those taking up to a month, of back and forth to resolve. This company has offered NO compensation for what has accumulated to months without service, not to mention the added cost, of relying on a prepaid cellphone, when service fails. This Company has been not only unreliable, but Fraudulent. At this time I am collecting all of my outage data to calculate exactly how many days of service I have been robed. This information is going to be forwarded to my Attorney Generals office to register a formal complaint. Voipo has taken several years of advanced payments, for a phone “service” that at its best has been spotty.

RUN FAR AND FAST…
DO NOT make my mistake.
Since 2019 I have had over charges to my credit card during initial set up, reported more than 20 service outages, some taking up to a month of constant complaining to resolve. Hours of my time wasted going back and forth between my ISP and Voipo.
7/9/2021 I am once again without reliable service.
My longest span of time has been 133 days of working “service” the rest of my complaint tickets to Voipo are 1 – 3 months apart, some of those taking up to a month, of back and forth to resolve.
This company has offered NO compensation for what has accumulated to months without service, not to mention the added cost, of relying on a prepaid cellphone, when service fails.
This Company has been not only unreliable, but Fraudulent.
At this time I am collecting all of my outage data to calculate exactly how many days of service I have been robed. This information is going to be forwarded to my Attorney Generals office to register a formal complaint.
Voipo has taken several years of advanced payments, for a phone “service” that at its best has been spotty.

Pros: Cheep.
Cons: Unreliable.
Would Recommend: No
Larry Joe B.'s review forVoIPo

This company was fantastic. They…

This company was fantastic. They provide excellent service, and their prices are reasonable as well. They are efficient and professional and care about their customers. Both the technology and customer service were fantastic. They are great leaders and role models for others to keep the business going strong.

This company was fantastic. They provide excellent service, and their prices are reasonable as well. They are efficient and professional and care about their customers. Both the technology and customer service were fantastic. They are great leaders and role models for others to keep the business going strong.

Would Recommend: Yes
Robert H.'s review forVoIPo

We’ve been using VoIP now for about…

We’ve been using VoIP now for about two years for my father’s real estate office. I knew everything about VoIP before and explained everything, and they helped me save money on telecommunications. We had no issues or problems with this company. Their technicians have been very informative and responsive.

We’ve been using VoIP now for about two years for my father’s real estate office. I knew everything about VoIP before and explained everything, and they helped me save money on telecommunications. We had no issues or problems with this company. Their technicians have been very informative and responsive.

Would Recommend: Yes
Julia M.'s review forVoIPo

I couldn’t be happier with VoIPo and…

I couldn’t be happier with VoIPo and the whole team for a job well done. They have among the best customer care that I have ever experienced. Their phone system has helped me manage my work phone calls from my calls. Not only has every transaction/interaction been positive, but the actual service is delightful. They deserve my highest recommendation.

I couldn’t be happier with VoIPo and the whole team for a job well done. They have among the best customer care that I have ever experienced. Their phone system has helped me manage my work phone calls from my calls. Not only has every transaction/interaction been positive, but the actual service is delightful. They deserve my highest recommendation.

Would Recommend: Yes

Clearly this company is in financial…

Clearly this company is in financial trouble as almost immediately after signing and paying for a 2 year contract upfront, they began the incessant emails to renew already. Then there was a time that the entire system was down for months. No credit just a long heartfelt email from the CEO. My 2 years is almost up and I will be choosing another provider as the system just isn’t consistent.

Clearly this company is in financial trouble as almost immediately after signing and paying for a 2 year contract upfront, they began the incessant emails to renew already. Then there was a time that the entire system was down for months. No credit just a long heartfelt email from the CEO.

My 2 years is almost up and I will be choosing another provider as the system just isn’t consistent.

Pros: Very Inexpensive with lots of features.
Cons: Spotty coverage and always asking me to renew long before my time was up.
Would Recommend: No

THE worst service on the planet. So…

THE worst service on the planet. So bad that I’m going to port my number, and tell them to shove it. Rather be out a couple hundred dollars than continue dealing with their very bad tech support, horrible service, and dishonesty. Paid good money for an 800 number, they assign one they had already assigned to another person, leaving me hanging for marketing material and upset customers. Run away!!!

THE worst service on the planet. So bad that I’m going to port my number, and tell them to shove it. Rather be out a couple hundred dollars than continue dealing with their very bad tech support, horrible service, and dishonesty. Paid good money for an 800 number, they assign one they had already assigned to another person, leaving me hanging for marketing material and upset customers. Run away!!!

Pros: Cheap and easy to setup.
Cons: Horrible service, useless tech, support very dishonest.
Would Recommend: No
Duane K.'s review forVoIPo

Pros: the price is cheap, but don’t…

Pros: the price is cheap, but don’t let that lure you into their den. Service (phone only) is mostly reliable. It is easy to install, but difficult to manage and customize. Cons: Support is limited, while Customer Service is poor. Mostly they don’t understand their own Service Agreement, even when you explain it to them. They are good about collecting your money, and tempt you with 50% off to maintain your account. Albeit, you get what you pay for. Fax capability is poor to non-existent.

Pros: the price is cheap, but don’t let that lure you into their den. Service (phone only) is mostly reliable. It is easy to install, but difficult to manage and customize.

Cons: Support is limited, while Customer Service is poor. Mostly they don’t understand their own Service Agreement, even when you explain it to them. They are good about collecting your money, and tempt you with 50% off to maintain your account. Albeit, you get what you pay for. Fax capability is poor to non-existent.

Pros: Cheap, but you get what you pay for.
Cons: Horrible customer service. They don't even understand their own service agreement.
Would Recommend: No
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Provider Overview

Since 2004, VoIPo has provided worldwide support for residential and business VoIP. They offer unlimited calling to the U.S. & Canada, along with some of the lowest international calling rates in the industry to destinations all over the world. For the enterprising VoIP user, the VoIPo Reseller Program extends some fantastic incentives for selling VoIP services on their network. Their unlimited packages are also noteworthy, including over 40 calling features in one low price.

VoIPo’s online knowledgebase contains extensive documentation to help answer your questions, along with Live Chat, Installation Guides, and other great support options. VoIPo offers a 30 day guarantee of their service risk free, where you may return the provided adapter for a full refund. Ease of setup, maintenance, and more makes VoIPo a premiere choice for Voice Over IP service and support.

 

VoIPo Pricing and Services

 

Most Popular Plan – VoIPo often runs promotional deals for buying the first two years up front at $149. The discount on this promotion is their most popular, averaging out to about $6.21 per month with no activation or shipping fees, plus a free equipment lease to start. Complementary to replacing your old home service, VoIPo will also port your old number ‘on the house’ as well, even throwing in a second AND third line at no charge. VoIPo offers 100% “risk free” subscriptions, offering a complete refund within 30 days if you are not satisfied for any reason. Plans include 1000 Free minutes per month (incoming & outgoing), plus 60 international minutes (premiums also available for $7.95 that include 1200 minutes).A few among their many service features are 7,10, and 11 digit Dialing, Caller ID, Call Waiting, 3-Way Calling, *67 Outbound Caller ID Blocking, Softphone, E911, Choose Your Own Area Code, Keep Your Number, 711 Service (deaf and blind relay), along with advanced features like Call Logs, Virtual Numbers, Network Failover Forwarding, Simultaneous Ring, Voicemail SMS Notifications & E-mailing, SMS Control. All of the aforementioned features are free, except for virtual numbers, which are $4.95/month or $36/year.

VoIPo Exclusives – VoIPo service offers a few unique features that are their own special blend for residential and small business use:
Control Features by SMS: By texting to a 5-digit number (95495), users may remotely control setting like DND, forwarding, failover, and more by using short code. Simply add your cell number in the vPanel to turn your text-enabled device into a portable, quick command center.
Distinctive Ringtones: This feature lets users in on who’s calling simply by listening to the phone. Discern the priority of a call without needing to get out of your seat by assigning different ringtones to incoming callers.
SMS Text Messaging: Once enabled, VOIPo users are able to send and receive SMS text messages from within the VOIPo control panel to and from virtually any US-based SMS capable phone, including wireless numbers. Forwarding options are also aplenty, with SMS texts finding their way to e-mail for later reference, other SMS numbers, and more.

Editor’s Bottom Line of VoIPo

2-yr subscription at a promotional pricing requires full pre-payment. Includes expansive features, allotted international minutes, & unlimited calls in US and Canada. Service can be used with existing phone – provides free VoIP adapter. Extensive US based support includes live chat, email and live support; reps are only available 8am-4pm PST M-F. Number porting and/or new numbers are available. Comes w/ 30 day money back guarantee.

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