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VoIPo

Newport Beach, CA
Since 2004, VoIPo has provided worldwide support for residential and business VoIP. They offer unlimited calling to the U.S...
2004
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71%
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Aron J.'s review forVoIPo

In February 2016 we decided…

In February 2016, we decided to switch to Voipo from our previous voice-over-ip company of 5 years for the low cost. We didn’t think much of it since we treated that number as a landline backup phone and rarely used it. Our first trouble was that after a few days of waiting, we found out that the number porting was disapproved and further action was required. What??? The reason, according to Voipo, was that our previous company would not release it. ( But really?? I should have noticed at that time Voipo had a tendency to blame others for wrongdoing.) Then next few days, a few back and forth message exchanges and more documentation ( with zero help of a real human at Voipo by the way, more a DIY style navigation), finally the number was ported, much longer than I ever thought. This lengthy process should have been a sign for me to stay away from Voipo. Keep in mind this porting drama happened AFTER I paid for a two year contract, and all of a sudden not sure whether the porting would eventually get through or we would lose the number of many years. Before that, I had always assumed number porting was a breeze in the process of switching providers. When time came we finally plugged in the Voipo adapter, we noticed something odd, that was, one phone jack on Voipo adapter was not dead, and the remaining working one had a high static background noise, At that time, I told my wife Voipo must have blocked one of them and allowed only one to work. I didn’t assume that could be a detective equipment mainly because that had never happen with other companies we had. Since this was a backup number we only use in occasions, we simply tolerated the background statics of that working line with a splitter to a phone and a fax. That’s our second mistake. Little dud we know later on Voipo would blame us for that first adapter, while it was a defective unit upon its arrival. Thinking back, we were tired from chasing down the number porting and just wanted some peace at that time. Fast forward another two months, one day in April 2016, my wife decided to use that number to make a call, and the statics was so incredible, that makes a conversation impossible. I contacted Voipo. After a few days of message exchanges and self troubleshooting attempts based on their instructions, they finally agreed to send us a new unit. The new unit worked great, with clear signals on both phone jack. But again, we should have noticed that it took quite a bit of “convincing” for Voipo to take any action to help their customers out, correcting a mistake that’s most likely their fault. They blame all on the customers, as if we were criminals who love to cheat. Rather, we were happy at that time because finally we had a useful phone back! A simple joy we assumed and had with the previous two carriers. Well, not so fast! Fast-forward another 4 months, in August 2016, we accidentally noticed ( again, we rarely use that phone) that there was zero signal from that phone line. When did that first happen ? We had no idea since this was a secondary number/phone we rarely used. So as an experienced DIYer by this point, I started the troubleshoot, from the network setting, to power outlet. This took me a precious multiple hours of attempts to rule out every possible causes that’s not adapter related. When I had my prime suspect of the problem, the adapter again, something I can’t fix on my own, I contacted Voipo. Of course, a long journey of “convincing” and agony which showcased how little Voipo thought of customers. I finally realized that in their mind, we were all merely criminal who would like to scam their company! Each question l was asked was repeated a dozen times by different rep and support tech, who didn’t bother spend time reading the notes and my previous typed answers. Imagine each time I typed the same lengthy answers to address the inquiries of a tech or network engineer, before it was handed out to next, who did not read what’s been asked and done, all clearly typed in the ticket? It ended up a long digital paper trail with repeated typed questions and answers. So 5 hours later, problem was still unsolved. They sent a ticket suggesting that I initiate an online help session, in which they navigated my home computer and network environment remotely. I agreed. Another 3 hours passed, they finally came to the conclusion that their adapter was the culprit, what I had been telling them all along. Guess what, at this point, Voipo in words basically told us we were the one who messed up the system – you damaged it, you paid for it. All yours. They took zero blame. Really? In the past 10 years of time we never had such experience with any other voice over ip companies. How low the ethics bar can a company has? It was the low cost and the shear numbers of features Voipo offered lured us to switch. We were speechless to hear Voipo would finger-point on us that we broke 2 of their units. We have a rather new house with surge protection wired, temperature and humidity control all year round and even a designated area for the adapter where no one is nearby. Not to mention our good records in the past with voice ip. If any blame has to be placed, I would think it’s mostly likely the quality of Voipo equipment, the adapter they sent us, not us. Hope this experience of our account will help you with more well rounded assessment. Don’t simply go for the price and features alone! We certainly regretted our decision and the precious time and efforts that cost us. Now, by switching it out to another service provider again and abandoning a two year prepaid contract, we also lost on the money side too. Hope you are all careful with your decisions. Buyers be aware.

In February 2016, we decided to switch to Voipo from our previous voice-over-ip company of 5 years for the low cost. We didn’t think much of it since we treated that number as a landline backup phone and rarely used it.

Our first trouble was that after a few days of waiting, we found out that the number porting was disapproved and further action was required. What??? The reason, according to Voipo, was that our previous company would not release it. ( But really?? I should have noticed at that time Voipo had a tendency to blame others for wrongdoing.)

Then next few days, a few back and forth message exchanges and more documentation ( with zero help of a real human at Voipo by the way, more a DIY style navigation), finally the number was ported, much longer than I ever thought. This lengthy process should have been a sign for me to stay away from Voipo. Keep in mind this porting drama happened AFTER I paid for a two year contract, and all of a sudden not sure whether the porting would eventually get through or we would lose the number of many years. Before that, I had always assumed number porting was a breeze in the process of switching providers. When time came we finally plugged in the Voipo adapter, we noticed something odd, that was, one phone jack on Voipo adapter was not dead, and the remaining working one had a high static background noise, At that time, I told my wife Voipo must have blocked one of them and allowed only one to work. I didn’t assume that could be a detective equipment mainly because that had never happen with other companies we had. Since this was a backup number we only use in occasions, we simply tolerated the background statics of that working line with a splitter to a phone and a fax. That’s our second mistake. Little dud we know later on Voipo would blame us for that first adapter, while it was a defective unit upon its arrival. Thinking back, we were tired from chasing down the number porting and just wanted some peace at that time. Fast forward another two months, one day in April 2016, my wife decided to use that number to make a call, and the statics was so incredible, that makes a conversation impossible. I contacted Voipo. After a few days of message exchanges and self troubleshooting attempts based on their instructions, they finally agreed to send us a new unit. The new unit worked great, with clear signals on both phone jack. But again, we should have noticed that it took quite a bit of “convincing” for Voipo to take any action to help their customers out, correcting a mistake that’s most likely their fault. They blame all on the customers, as if we were criminals who love to cheat.

Rather, we were happy at that time because finally we had a useful phone back! A simple joy we assumed and had with the previous two carriers. Well, not so fast! Fast-forward another 4 months, in August 2016, we accidentally noticed ( again, we rarely use that phone) that there was zero signal from that phone line. When did that first happen ? We had no idea since this was a secondary number/phone we rarely used. So as an experienced DIYer by this point, I started the troubleshoot, from the network setting, to power outlet. This took me a precious multiple hours of attempts to rule out every possible causes that’s not adapter related. When I had my prime suspect of the problem, the adapter again, something I can’t fix on my own, I contacted Voipo. Of course, a long journey of “convincing” and agony which showcased how little Voipo thought of customers. I finally realized that in their mind, we were all merely criminal who would like to scam their company!

Each question l was asked was repeated a dozen times by different rep and support tech, who didn’t bother spend time reading the notes and my previous typed answers. Imagine each time I typed the same lengthy answers to address the inquiries of a tech or network engineer, before it was handed out to next, who did not read what’s been asked and done, all clearly typed in the ticket? It ended up a long digital paper trail with repeated typed questions and answers. So 5 hours later, problem was still unsolved. They sent a ticket suggesting that I initiate an online help session, in which they navigated my home computer and network environment remotely. I agreed. Another 3 hours passed, they finally came to the conclusion that their adapter was the culprit, what I had been telling them all along. Guess what, at this point, Voipo in words basically told us we were the one who messed up the system – you damaged it, you paid for it. All yours. They took zero blame. Really? In the past 10 years of time we never had such experience with any other voice over ip companies. How low the ethics bar can a company has? It was the low cost and the shear numbers of features Voipo offered lured us to switch.

We were speechless to hear Voipo would finger-point on us that we broke 2 of their units. We have a rather new house with surge protection wired, temperature and humidity control all year round and even a designated area for the adapter where no one is nearby. Not to mention our good records in the past with voice ip. If any blame has to be placed, I would think it’s mostly likely the quality of Voipo equipment, the adapter they sent us, not us. Hope this experience of our account will help you with more well rounded assessment. Don’t simply go for the price and features alone! We certainly regretted our decision and the precious time and efforts that cost us. Now, by switching it out to another service provider again and abandoning a two year prepaid contract, we also lost on the money side too. Hope you are all careful with your decisions. Buyers be aware.

Pros: Price, features.
Cons: Reliability,signal quality, number porting, adapter quality.

I’ve been a customer of …

I’ve been a customer of VoIPo for two years now and, upon my recent renewal, though it made sense to provide a review. I turned to VoIP after traditional landline service (though ironically itself VoIP) from my cable provider proved to be craptastic. After doing some research I decided to go with VoIPO as they appeared to offer a good balance of set-it-and-forget-it service with a decent set of additional perks (should I need them) and extremely reasonable price. I’m happy to say that they’ve actually met their promise well. Apart from 2 1-hour periods of down-time that were due to backbone provider outages beyond their control, VoIPO has had 100% uptime service for me with perfectly fine call quality. What I’m particularly happy about is that the company’s owner, Timothy Dick, is actually extremely hands-on and directly responded to me regarding my request for a call-forwarding/international dialing solution when my work required me to travel to a somewhat obscure country. Though that country was outside their normal international dialing offerings to folks who sign up service with their own ATA, Tim worked with me to my transition seamles, such that folks here in the states would be able to seamlessly reach me while abroad. I VERY much appreciated both his ability to offer this as well as his willingness to do so. I didn’t expect such Amazon-level customer service for such a cut-rate service price. The only “con” I have is that VoIPO does restrict their international dialing options for folks who bring their own ATA devices due to their concern for the potential of hacking and phone abuse by customers inadequately protected hardware, but that’s a trade-off I’m willing to make for the price and due to the array of options out there to make international calls when I need to. All in all, a happy customer and I plan to stay with VoIPO as long as they are good to me!

I’ve been a customer of VoIPo for two years now and, upon my recent renewal, though it made sense to provide a review.

I turned to VoIP after traditional landline service (though ironically itself VoIP) from my cable provider proved to be craptastic. After doing some research I decided to go with VoIPO as they appeared to offer a good balance of set-it-and-forget-it service with a decent set of additional perks (should I need them) and extremely reasonable price. I’m happy to say that they’ve actually met their promise well. Apart from 2 1-hour periods of down-time that were due to backbone provider outages beyond their control, VoIPO has had 100% uptime service for me with perfectly fine call quality.

What I’m particularly happy about is that the company’s owner, Timothy Dick, is actually extremely hands-on and directly responded to me regarding my request for a call-forwarding/international dialing solution when my work required me to travel to a somewhat obscure country. Though that country was outside their normal international dialing offerings to folks who sign up service with their own ATA, Tim worked with me to my transition seamles, such that folks here in the states would be able to seamlessly reach me while abroad. I VERY much appreciated both his ability to offer this as well as his willingness to do so. I didn’t expect such Amazon-level customer service for such a cut-rate service price.

The only “con” I have is that VoIPO does restrict their international dialing options for folks who bring their own ATA devices due to their concern for the potential of hacking and phone abuse by customers inadequately protected hardware, but that’s a trade-off I’m willing to make for the price and due to the array of options out there to make international calls when I need to.

All in all, a happy customer and I plan to stay with VoIPO as long as they are good to me!

Pros: Extremely Response Customer Service.
Cons: Limited International Dialing Options for BYOD.

So I read about VOIPO…

So, I read about VOIPO, sounded good, so I asked them to transfer my number to them and agreed to a 2-year plan, which was very cheap. They couldn’t transfer my number, and when I asked them why they lied and said it was my current provider’s fault. When I asked for specifics, they said they weren’t given those by my provider (also a lie). 90% of the time I called their customer service my call dropped, so I had to call back, go through the prompts again, re-explain everything, etc. (bad for a company providing phone service, no?). Finally my current provider gave me the reason why they wouldn’t transfer my number to VOIPO (apparently they can’t support my number) and when I confronted VOIPO with that, they ‘suddenly’ had that explanation already (why couldn’t they share it before?). So, I asked for a refund for the service they couldn’t provide. They gave me a partial refund, minus the phone adopter cost ($50) and expected me to pay for shipment of it back to them. Why did they even ship me the equipment before checking to see if they could provide requested service, and even if they took that chance, why not offer me a shipping label to send it back? So: 1. Unreliable phone service (calls dropped). 2. Lying customer service (blamed issues on others and wouldn’t disclose the nature of the problem). 3. Charged me for something I didn’t order and shouldn’t have been shipped to me, since they can’t provide the service (phone adapter).

So, I read about VOIPO, sounded good, so I asked them to transfer my number to them and agreed to a 2-year plan, which was very cheap.

They couldn’t transfer my number, and when I asked them why they lied and said it was my current provider’s fault. When I asked for specifics, they said they weren’t given those by my provider (also a lie).

90% of the time I called their customer service my call dropped, so I had to call back, go through the prompts again, re-explain everything, etc. (bad for a company providing phone service, no?).

Finally my current provider gave me the reason why they wouldn’t transfer my number to VOIPO (apparently they can’t support my number) and when I confronted VOIPO with that, they ‘suddenly’ had that explanation already (why couldn’t they share it before?).

So, I asked for a refund for the service they couldn’t provide. They gave me a partial refund, minus the phone adopter cost ($50) and expected me to pay for shipment of it back to them. Why did they even ship me the equipment before checking to see if they could provide requested service, and even if they took that chance, why not offer me a shipping label to send it back?

So:
1. Unreliable phone service (calls dropped).
2. Lying customer service (blamed issues on others and wouldn’t disclose the nature of the problem).
3. Charged me for something I didn’t order and shouldn’t have been shipped to me, since they can’t provide the service (phone adapter).

Pros: Cheap and lots of services.
Cons: Scam, horrible customer service, bad phone connections.

Been with VOIPo for over 5 years…

Been with VOIPo for over 5 years. You can’t beat the price but the reliability has gotten so bad that I will be switching when my contract is up. Every 2 weeks I have to contact them to tweak their routing numbers for whatever reason so that I can make or receive calls. It just gets too frustrating even for the price. Support is good as the person who answers the call actually works on the issue, no transfers to other people, but they are not available 24/7 and the phone issues usually appear when they are not available. If the phone was as reliable as it used to be the first year I was with them, then this company would probably be #1. Sadly this is not the case as confirmed by other reviewers here.

Been with VOIPo for over 5 years. You can’t beat the price but the reliability has gotten so bad that I will be switching when my contract is up. Every 2 weeks I have to contact them to tweak their routing numbers for whatever reason so that I can make or receive calls. It just gets too frustrating even for the price. Support is good as the person who answers the call actually works on the issue, no transfers to other people, but they are not available 24/7 and the phone issues usually appear when they are not available. If the phone was as reliable as it used to be the first year I was with them, then this company would probably be #1. Sadly this is not the case as confirmed by other reviewers here.

Pros: Price.
Cons: Reliability.

I have been a happy Voipo…

I have been a happy user of Voipo for about six years. They have a huge amount of options, many of which I don’t use: call waiting, three-way calling, any many others. They also have caller id, caller id name, and voicemail transcription to your email. All of this for about $6 month. There are two things I don’t like aboout VoipO. When I renewed my subscription two years ago, they tried to charge me the two-year price for one year. That was just too much. I was able to get them to extend the period to two years. Last week, when I was considering whether to renew, the renewal period was listed as one year. I emailed support (which has always been responsive), and they said the current promotion was for two years. Second, sometimes the Grandstream device loses sync with the server, and users get sent straight to voicemail. You would never know that people can’t call you, since you can still call out. Generally, unplugging the device for a minute resets the system, but it’s annoying. The sound quality is fantastic, no complaints at all. The other strange thing is the voip device. It uses 12v dc. Who uses 12 volts these days? Almost everything is 5v. If my adapter died, I wouldn’t be able to grab one out of my box of old adapters. Maybe they have modified their devices now, just something to be aware of.

I have been a happy user of Voipo for about six years. They have a huge amount of options, many of which I don’t use: call waiting, three-way calling, any many others. They also have caller id, caller id name, and voicemail transcription to your email. All of this for about $6 month.

There are two things I don’t like aboout VoipO. When I renewed my subscription two years ago, they tried to charge me the two-year price for one year. That was just too much. I was able to get them to extend the period to two years. Last week, when I was considering whether to renew, the renewal period was listed as one year. I emailed support (which has always been responsive), and they said the current promotion was for two years.

Second, sometimes the Grandstream device loses sync with the server, and users get sent straight to voicemail. You would never know that people can’t call you, since you can still call out. Generally, unplugging the device for a minute resets the system, but it’s annoying.

The sound quality is fantastic, no complaints at all.

The other strange thing is the voip device. It uses 12v dc. Who uses 12 volts these days? Almost everything is 5v. If my adapter died, I wouldn’t be able to grab one out of my box of old adapters. Maybe they have modified their devices now, just something to be aware of.

Pros: Low price.
Cons: Loses sync and can't call in.
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Provider Overview

Since 2004, VoIPo has provided worldwide support for residential and business VoIP. They offer unlimited calling to the U.S. & Canada, along with some of the lowest international calling rates in the industry to destinations all over the world. For the enterprising VoIP user, the VoIPo Reseller Program extends some fantastic incentives for selling VoIP services on their network. Their unlimited packages are also noteworthy, including over 40 calling features in one low price.

VoIPo’s online knowledgebase contains extensive documentation to help answer your questions, along with Live Chat, Installation Guides, and other great support options. VoIPo offers a 30 day guarantee of their service risk free, where you may return the provided adapter for a full refund. Ease of setup, maintenance, and more makes VoIPo a premiere choice for Voice Over IP service and support.

Most Popular Plan – VoIPo often runs promotional deals for buying the first two years up front at $149. The discount on this promotion is their most popular, averaging out to about $6.21 per month with no activation or shipping fees, plus a free equipment lease to start. Complementary to replacing your old home service, VoIPo will also port your old number ‘on the house’ as well, even throwing in a second AND third line at no charge. VoIPo offers 100% “risk free” subscriptions, offering a complete refund within 30 days if you are not satisfied for any reason. Plans include 1000 Free minutes per month (incoming & outgoing), plus 60 international minutes (premiums also available for $7.95 that include 1200 minutes).A few among their many service features are 7,10, and 11 digit Dialing, Caller ID, Call Waiting, 3-Way Calling, *67 Outbound Caller ID Blocking, Softphone, E911, Choose Your Own Area Code, Keep Your Number, 711 Service (deaf and blind relay), along with advanced features like Call Logs, Virtual Numbers, Network Failover Forwarding, Simultaneous Ring, Voicemail SMS Notifications & E-mailing, SMS Control. All of the aforementioned features are free, except for virtual numbers, which are $4.95/month or $36/year.

VoIPo Exclusives – VoIPo service offers a few unique features that are their own special blend for residential and small business use:
Control Features by SMS: By texting to a 5-digit number (95495), users may remotely control setting like DND, forwarding, failover, and more by using short code. Simply add your cell number in the vPanel to turn your text-enabled device into a portable, quick command center.
Distinctive Ringtones: This feature lets users in on who’s calling simply by listening to the phone. Discern the priority of a call without needing to get out of your seat by assigning different ringtones to incoming callers.
SMS Text Messaging: Once enabled, VOIPo users are able to send and receive SMS text messages from within the VOIPo control panel to and from virtually any US-based SMS capable phone, including wireless numbers. Forwarding options are also aplenty, with SMS texts finding their way to e-mail for later reference, other SMS numbers, and more.

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