Overall
3.2
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VoIPo

Newport Beach, CA
Since 2004, VoIPo has provided worldwide support for residential and business VoIP. They offer unlimited calling to the U.S...
2004
Year Founded
56%
Recommend It
18
User Reviews
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Their response to my request sums up…

Their response to my request sums up how they will treat you… Sirs, Our phone has had to be reset every few hours since June 8th and people could not call in to us. I’ve had a couple of tickets on it and have called in about it also. Twice I was told that the problem resolution was on your end, not mine. Yesterday when I called in, the technician said the problem was solvable by a change on your end and that I should reset the box and see if it worked the next day still. Well it does, so it appears the problem is finally resolved and we can now use our phone as intended. I would now like to ask for additional time to be added on to my service plan to compensate for the 4 months we had little or no service. —————————————————— Hello, I do apologize for any inconvenience the issue may have caused. Unfortunately, we are unable to provide any credit for down time, which is mentioned in the terms of service. If you have any other questions or concerns, please let us know. Take care!

Their response to my request sums up how they will treat you…

Sirs, Our phone has had to be reset every few hours since June 8th and people could not call in to us. I’ve had a couple of tickets on it and have called in about it also. Twice I was told that the problem resolution was on your end, not mine. Yesterday when I called in, the technician said the problem was solvable by a change on your end and that I should reset the box and see if it worked the next day still. Well it does, so it appears the problem is finally resolved and we can now use our phone as intended. I would now like to ask for additional time to be added on to my service plan to compensate for the 4 months we had little or no service.
——————————————————
Hello,

I do apologize for any inconvenience the issue may have caused. Unfortunately, we are unable to provide any credit for down time, which is mentioned in the terms of service. If you have any other questions or concerns, please let us know.

Take care!

Pros: Low price.
Cons: Customer service.
Would Recommend: No

I started with Voipo in 2011….

I started with Voipo in 2011. Service was good at first, then started to experience connectivity problems. Each and every time I was told it’s my fault. As of 2016, connectivity got worse and found I had to reboot the entire network at least twice/week. Calls were dropped, disconnected, could not dial in or out, callers would get constant busy signal, you name it, it happened repeatedly and constantly. I signed up for the 2 year special price and was paid up until 2020. Upon disconnecting the service, I was first sent multiple threatening e-mails about being charged $49 if I did not return the adapter, then today Aug 17 got a refund for a mere $185. Why? Because if you cancel they deduct from the refund the months you used, at the regular rate of $15 dollars. So I was scammed out of a year worth of service plus 2 months. If you pay in advance and don’t use the service, it should not affect your refund. This is unethical, if not fraud.

I started with Voipo in 2011. Service was good at first, then started to experience connectivity problems. Each and every time I was told it’s my fault. As of 2016, connectivity got worse and found I had to reboot the entire network at least twice/week. Calls were dropped, disconnected, could not dial in or out, callers would get constant busy signal, you name it, it happened repeatedly and constantly. I signed up for the 2 year special price and was paid up until 2020. Upon disconnecting the service, I was first sent multiple threatening e-mails about being charged $49 if I did not return the adapter, then today Aug 17 got a refund for a mere $185. Why? Because if you cancel they deduct from the refund the months you used, at the regular rate of $15 dollars. So I was scammed out of a year worth of service plus 2 months. If you pay in advance and don’t use the service, it should not affect your refund. This is unethical, if not fraud.

Pros: Caller ID, dashboard, call block.
Cons: Service reliability, support.
Would Recommend: No

First, let me say, I have had 4…

First, let me say, I have had 4 different VOIP phone companies, so I am familiar with how they work and the quality. My experience, this was the worst quality. Then, they advertise and through private chat, told me that you get a phone adapter for free with 2 lines, so you can have a second line free. My adapter came, its only 1 line. I called, they said, well, you get what you get and I had no options to receive a 2 line adapter. Very deceptive that they say this is a feature but then provide equipment that you can’t use it with. After paying $185, I cancelled the service, without refund, and then they sent me a threatening email that if I didn’t return the device or pay for it, I’d be sent to collections. This was the very first request to return and they were already threatening collections. Even worse, I did pay for the device, the website says Free Adapter with $185 for service. I told them that even though I feel I own the device, I would return it if they paid for the postage. The Response: No, you will be sent to collections if you don’t pay us or return it. They apparently have that in their huge terms of service that you have to return it, even though they market it as free. Very deceptive. I did want to give it 2 stars originally for price, but once i consider the fact that I couldn’t even use it due to static, I realized no price is worth that. Good luck, I hope they improve based on this, but since they weren’t willing to work with me on the return of the device, I doubt they even care.

First, let me say, I have had 4 different VOIP phone companies, so I am familiar with how they work and the quality. My experience, this was the worst quality.

Then, they advertise and through private chat, told me that you get a phone adapter for free with 2 lines, so you can have a second line free. My adapter came, its only 1 line. I called, they said, well, you get what you get and I had no options to receive a 2 line adapter. Very deceptive that they say this is a feature but then provide equipment that you can’t use it with.

After paying $185, I cancelled the service, without refund, and then they sent me a threatening email that if I didn’t return the device or pay for it, I’d be sent to collections. This was the very first request to return and they were already threatening collections. Even worse, I did pay for the device, the website says Free Adapter with $185 for service. I told them that even though I feel I own the device, I would return it if they paid for the postage. The Response: No, you will be sent to collections if you don’t pay us or return it. They apparently have that in their huge terms of service that you have to return it, even though they market it as free. Very deceptive.

I did want to give it 2 stars originally for price, but once i consider the fact that I couldn’t even use it due to static, I realized no price is worth that.

Good luck, I hope they improve based on this, but since they weren’t willing to work with me on the return of the device, I doubt they even care.

Pros: None- What they advertise is great, but you don't get it all.
Cons: Lies, Poor Quality.
Would Recommend: No

Sends harassing emails threatening …

Sends harassing emails threatening to bill for equipment that was purchased in full and remits essential account information, making it impossible to resolve issue. Bullying business practices and terrible customer service for a product that never performed as advertised.

Sends harassing emails threatening to bill for equipment that was purchased in full and remits essential account information, making it impossible to resolve issue.

Bullying business practices and terrible customer service for a product that never performed as advertised.

Pros: None.
Cons: Too many to list.
Would Recommend: No
Aron J.'s review forVoIPo

In February 2016 we decided…

In February 2016, we decided to switch to Voipo from our previous voice-over-ip company of 5 years for the low cost. We didn’t think much of it since we treated that number as a landline backup phone and rarely used it. Our first trouble was that after a few days of waiting, we found out that the number porting was disapproved and further action was required. What??? The reason, according to Voipo, was that our previous company would not release it. ( But really?? I should have noticed at that time Voipo had a tendency to blame others for wrongdoing.) Then next few days, a few back and forth message exchanges and more documentation ( with zero help of a real human at Voipo by the way, more a DIY style navigation), finally the number was ported, much longer than I ever thought. This lengthy process should have been a sign for me to stay away from Voipo. Keep in mind this porting drama happened AFTER I paid for a two year contract, and all of a sudden not sure whether the porting would eventually get through or we would lose the number of many years. Before that, I had always assumed number porting was a breeze in the process of switching providers. When time came we finally plugged in the Voipo adapter, we noticed something odd, that was, one phone jack on Voipo adapter was not dead, and the remaining working one had a high static background noise, At that time, I told my wife Voipo must have blocked one of them and allowed only one to work. I didn’t assume that could be a detective equipment mainly because that had never happen with other companies we had. Since this was a backup number we only use in occasions, we simply tolerated the background statics of that working line with a splitter to a phone and a fax. That’s our second mistake. Little dud we know later on Voipo would blame us for that first adapter, while it was a defective unit upon its arrival. Thinking back, we were tired from chasing down the number porting and just wanted some peace at that time. Fast forward another two months, one day in April 2016, my wife decided to use that number to make a call, and the statics was so incredible, that makes a conversation impossible. I contacted Voipo. After a few days of message exchanges and self troubleshooting attempts based on their instructions, they finally agreed to send us a new unit. The new unit worked great, with clear signals on both phone jack. But again, we should have noticed that it took quite a bit of “convincing” for Voipo to take any action to help their customers out, correcting a mistake that’s most likely their fault. They blame all on the customers, as if we were criminals who love to cheat. Rather, we were happy at that time because finally we had a useful phone back! A simple joy we assumed and had with the previous two carriers. Well, not so fast! Fast-forward another 4 months, in August 2016, we accidentally noticed ( again, we rarely use that phone) that there was zero signal from that phone line. When did that first happen ? We had no idea since this was a secondary number/phone we rarely used. So as an experienced DIYer by this point, I started the troubleshoot, from the network setting, to power outlet. This took me a precious multiple hours of attempts to rule out every possible causes that’s not adapter related. When I had my prime suspect of the problem, the adapter again, something I can’t fix on my own, I contacted Voipo. Of course, a long journey of “convincing” and agony which showcased how little Voipo thought of customers. I finally realized that in their mind, we were all merely criminal who would like to scam their company! Each question l was asked was repeated a dozen times by different rep and support tech, who didn’t bother spend time reading the notes and my previous typed answers. Imagine each time I typed the same lengthy answers to address the inquiries of a tech or network engineer, before it was handed out to next, who did not read what’s been asked and done, all clearly typed in the ticket? It ended up a long digital paper trail with repeated typed questions and answers. So 5 hours later, problem was still unsolved. They sent a ticket suggesting that I initiate an online help session, in which they navigated my home computer and network environment remotely. I agreed. Another 3 hours passed, they finally came to the conclusion that their adapter was the culprit, what I had been telling them all along. Guess what, at this point, Voipo in words basically told us we were the one who messed up the system – you damaged it, you paid for it. All yours. They took zero blame. Really? In the past 10 years of time we never had such experience with any other voice over ip companies. How low the ethics bar can a company has? It was the low cost and the shear numbers of features Voipo offered lured us to switch. We were speechless to hear Voipo would finger-point on us that we broke 2 of their units. We have a rather new house with surge protection wired, temperature and humidity control all year round and even a designated area for the adapter where no one is nearby. Not to mention our good records in the past with voice ip. If any blame has to be placed, I would think it’s mostly likely the quality of Voipo equipment, the adapter they sent us, not us. Hope this experience of our account will help you with more well rounded assessment. Don’t simply go for the price and features alone! We certainly regretted our decision and the precious time and efforts that cost us. Now, by switching it out to another service provider again and abandoning a two year prepaid contract, we also lost on the money side too. Hope you are all careful with your decisions. Buyers be aware.

In February 2016, we decided to switch to Voipo from our previous voice-over-ip company of 5 years for the low cost. We didn’t think much of it since we treated that number as a landline backup phone and rarely used it.

Our first trouble was that after a few days of waiting, we found out that the number porting was disapproved and further action was required. What??? The reason, according to Voipo, was that our previous company would not release it. ( But really?? I should have noticed at that time Voipo had a tendency to blame others for wrongdoing.)

Then next few days, a few back and forth message exchanges and more documentation ( with zero help of a real human at Voipo by the way, more a DIY style navigation), finally the number was ported, much longer than I ever thought. This lengthy process should have been a sign for me to stay away from Voipo. Keep in mind this porting drama happened AFTER I paid for a two year contract, and all of a sudden not sure whether the porting would eventually get through or we would lose the number of many years. Before that, I had always assumed number porting was a breeze in the process of switching providers. When time came we finally plugged in the Voipo adapter, we noticed something odd, that was, one phone jack on Voipo adapter was not dead, and the remaining working one had a high static background noise, At that time, I told my wife Voipo must have blocked one of them and allowed only one to work. I didn’t assume that could be a detective equipment mainly because that had never happen with other companies we had. Since this was a backup number we only use in occasions, we simply tolerated the background statics of that working line with a splitter to a phone and a fax. That’s our second mistake. Little dud we know later on Voipo would blame us for that first adapter, while it was a defective unit upon its arrival. Thinking back, we were tired from chasing down the number porting and just wanted some peace at that time. Fast forward another two months, one day in April 2016, my wife decided to use that number to make a call, and the statics was so incredible, that makes a conversation impossible. I contacted Voipo. After a few days of message exchanges and self troubleshooting attempts based on their instructions, they finally agreed to send us a new unit. The new unit worked great, with clear signals on both phone jack. But again, we should have noticed that it took quite a bit of “convincing” for Voipo to take any action to help their customers out, correcting a mistake that’s most likely their fault. They blame all on the customers, as if we were criminals who love to cheat.

Rather, we were happy at that time because finally we had a useful phone back! A simple joy we assumed and had with the previous two carriers. Well, not so fast! Fast-forward another 4 months, in August 2016, we accidentally noticed ( again, we rarely use that phone) that there was zero signal from that phone line. When did that first happen ? We had no idea since this was a secondary number/phone we rarely used. So as an experienced DIYer by this point, I started the troubleshoot, from the network setting, to power outlet. This took me a precious multiple hours of attempts to rule out every possible causes that’s not adapter related. When I had my prime suspect of the problem, the adapter again, something I can’t fix on my own, I contacted Voipo. Of course, a long journey of “convincing” and agony which showcased how little Voipo thought of customers. I finally realized that in their mind, we were all merely criminal who would like to scam their company!

Each question l was asked was repeated a dozen times by different rep and support tech, who didn’t bother spend time reading the notes and my previous typed answers. Imagine each time I typed the same lengthy answers to address the inquiries of a tech or network engineer, before it was handed out to next, who did not read what’s been asked and done, all clearly typed in the ticket? It ended up a long digital paper trail with repeated typed questions and answers. So 5 hours later, problem was still unsolved. They sent a ticket suggesting that I initiate an online help session, in which they navigated my home computer and network environment remotely. I agreed. Another 3 hours passed, they finally came to the conclusion that their adapter was the culprit, what I had been telling them all along. Guess what, at this point, Voipo in words basically told us we were the one who messed up the system – you damaged it, you paid for it. All yours. They took zero blame. Really? In the past 10 years of time we never had such experience with any other voice over ip companies. How low the ethics bar can a company has? It was the low cost and the shear numbers of features Voipo offered lured us to switch.

We were speechless to hear Voipo would finger-point on us that we broke 2 of their units. We have a rather new house with surge protection wired, temperature and humidity control all year round and even a designated area for the adapter where no one is nearby. Not to mention our good records in the past with voice ip. If any blame has to be placed, I would think it’s mostly likely the quality of Voipo equipment, the adapter they sent us, not us. Hope this experience of our account will help you with more well rounded assessment. Don’t simply go for the price and features alone! We certainly regretted our decision and the precious time and efforts that cost us. Now, by switching it out to another service provider again and abandoning a two year prepaid contract, we also lost on the money side too. Hope you are all careful with your decisions. Buyers be aware.

Pros: Price, features.
Cons: Reliability,signal quality, number porting, adapter quality.
Would Recommend: No
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Provider Overview

Since 2004, VoIPo has provided worldwide support for residential and business VoIP. They offer unlimited calling to the U.S. & Canada, along with some of the lowest international calling rates in the industry to destinations all over the world. For the enterprising VoIP user, the VoIPo Reseller Program extends some fantastic incentives for selling VoIP services on their network. Their unlimited packages are also noteworthy, including over 40 calling features in one low price.

VoIPo’s online knowledgebase contains extensive documentation to help answer your questions, along with Live Chat, Installation Guides, and other great support options. VoIPo offers a 30 day guarantee of their service risk free, where you may return the provided adapter for a full refund. Ease of setup, maintenance, and more makes VoIPo a premiere choice for Voice Over IP service and support.

Most Popular Plan – VoIPo often runs promotional deals for buying the first two years up front at $149. The discount on this promotion is their most popular, averaging out to about $6.21 per month with no activation or shipping fees, plus a free equipment lease to start. Complementary to replacing your old home service, VoIPo will also port your old number ‘on the house’ as well, even throwing in a second AND third line at no charge. VoIPo offers 100% “risk free” subscriptions, offering a complete refund within 30 days if you are not satisfied for any reason. Plans include 1000 Free minutes per month (incoming & outgoing), plus 60 international minutes (premiums also available for $7.95 that include 1200 minutes).A few among their many service features are 7,10, and 11 digit Dialing, Caller ID, Call Waiting, 3-Way Calling, *67 Outbound Caller ID Blocking, Softphone, E911, Choose Your Own Area Code, Keep Your Number, 711 Service (deaf and blind relay), along with advanced features like Call Logs, Virtual Numbers, Network Failover Forwarding, Simultaneous Ring, Voicemail SMS Notifications & E-mailing, SMS Control. All of the aforementioned features are free, except for virtual numbers, which are $4.95/month or $36/year.

VoIPo Exclusives – VoIPo service offers a few unique features that are their own special blend for residential and small business use:
Control Features by SMS: By texting to a 5-digit number (95495), users may remotely control setting like DND, forwarding, failover, and more by using short code. Simply add your cell number in the vPanel to turn your text-enabled device into a portable, quick command center.
Distinctive Ringtones: This feature lets users in on who’s calling simply by listening to the phone. Discern the priority of a call without needing to get out of your seat by assigning different ringtones to incoming callers.
SMS Text Messaging: Once enabled, VOIPo users are able to send and receive SMS text messages from within the VOIPo control panel to and from virtually any US-based SMS capable phone, including wireless numbers. Forwarding options are also aplenty, with SMS texts finding their way to e-mail for later reference, other SMS numbers, and more.

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