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VoIPo

VoIPo Verified Reviews & Ratings

Newport Beach, CA
Since 2004, VoIPo has provided worldwide support for residential and business VoIP. They offer unlimited calling to the U.S...
2004
Year Founded
48%
Recommend It
31
User Reviews
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I’ve been long time user of VoIPo,…

I’ve been long time user of VoIPo, probably going back to 2012 or earlier. I was satisfied until Verizon upgraded my router in 2017. VOIPO device will not stay connected on the new router, despite too many self diagnosis attempts and support attempts with VOIPO. Positive is I learned what a DMZ is, but that didn’t help, and I certainly don’t feel like going through the effort of replacing my Verizon router just to get the VOIPO to stay connected. I’ve been suffering with this for almost 2 years now, almost daily I have to walk into the basement to unplug the VOIPO device. I’m not living this way anymore, and will try 1VoIP. How much worse could it be.

I’ve been long time user of VoIPo, probably going back to 2012 or earlier. I was satisfied until Verizon upgraded my router in 2017. VOIPO device will not stay connected on the new router, despite too many self diagnosis attempts and support attempts with VOIPO. Positive is I learned what a DMZ is, but that didn’t help, and I certainly don’t feel like going through the effort of replacing my Verizon router just to get the VOIPO to stay connected. I’ve been suffering with this for almost 2 years now, almost daily I have to walk into the basement to unplug the VOIPO device. I’m not living this way anymore, and will try 1VoIP. How much worse could it be.

Pros: price.
Cons: issues with fios.
Would Recommend: No

I happen to see this site with a few…

I happen to see this site with a few negative reviews. Bottom line I like Voipo.com since 2013 dropping Vonage (expensive) and this week dropping Uverse voipo Home line ($36 month). The renewal 2 yr contract break down to $7 per month works with their Grandstream device. In the beginning my home was DSL in redzone (1300′ from AT&T hub) so the Latency/Ping times were 15-30ms (voipio’s do bad if over 18ms) which depending on the internet routing (you can’t control that) I would have audio quality issues. Support did everything from running test app to sending another device. Quality was good enough to keep it saving $$. 2017 AT&T pulled fiber to neighbor so I switched to Uverse Gigafiber get 1-2ms pings with 850Mbps up/down meaning there are no more audio drop-outs. Besure to run speedtest.net to see ping times and if over 15 you might want to try more expensive voipo services and or device.

I happen to see this site with a few negative reviews. Bottom line I like Voipo.com since 2013 dropping Vonage (expensive) and this week dropping Uverse voipo Home line ($36 month). The renewal 2 yr contract break down to $7 per month works with their Grandstream device.

In the beginning my home was DSL in redzone (1300′ from AT&T hub) so the Latency/Ping times were 15-30ms (voipio’s do bad if over 18ms) which depending on the internet routing (you can’t control that) I would have audio quality issues. Support did everything from running test app to sending another device. Quality was good enough to keep it saving $$.

2017 AT&T pulled fiber to neighbor so I switched to Uverse Gigafiber get 1-2ms pings with 850Mbps up/down meaning there are no more audio drop-outs.
Besure to run speedtest.net to see ping times and if over 15 you might want to try more expensive voipo services and or device.

Pros: price, features, support.
Cons: offer a discounted second line same device.
Would Recommend: Yes
Mark O.'s review forVoIPo

I am at the end of my second year with…

I am at the end of my second year with Voipo and I have always been able to get someone in customer service. I read a review that complained that the client couldn’t connect two lines because of low voltage. He’s wrong! I have the adapter in one place and my own phone in another room connected to the service. I think this website is trying to push 1Voip because most of the services they say here are not available with VOIPO I am getting as part of my package and I did bring my own phone too. There is advanced call rejection and also anonymous call rejection. There is certainly simultaneous ring with VOIPO, voicemail transcriptions, and I submit all my support issues with a support ticket. I am very pleased with their service and reliability. While they all could be better, I am certainly getting more for less. Let’s not forget that VOIP is completely reliant on your internet connectivity reliability and not the voip provider.

I am at the end of my second year with Voipo and I have always been able to get someone in customer service. I read a review that complained that the client couldn’t connect two lines because of low voltage. He’s wrong! I have the adapter in one place and my own phone in another room connected to the service.

I think this website is trying to push 1Voip because most of the services they say here are not available with VOIPO I am getting as part of my package and I did bring my own phone too.

There is advanced call rejection and also anonymous call rejection. There is certainly simultaneous ring with VOIPO, voicemail transcriptions, and I submit all my support issues with a support ticket.

I am very pleased with their service and reliability. While they all could be better, I am certainly getting more for less. Let’s not forget that VOIP is completely reliant on your internet connectivity reliability and not the voip provider.

Pros: Set it up and forget it.
Cons: No service has happened a few times.
Would Recommend: Yes

This company is a bunch of thieves…

This company is a bunch of thieves. We were suckered into extending our service for two years for a prepaid $185 which was charged to our credit card. We received no verification/documentation of any sort to indicate what we had just purchased. When we received our next credit card bill two weeks later, there were two charges of $185 each posted on the same day (not one as we had understood would be charged). I called my credit card company. They disallowed the second charge of $185. Several days later we received a threatening e-mail demanding that we immediately return their phone jack equipment or we would be charged $50. In a subsequent e-mail the same day, I suggested that we had not canceled the service but rather were incorrectly charged $185 a second time. Their response was that they did not acknowledge they had made a billing error and that I should have called them to get the overcharge, if any, settled. In any case, the fact that my credit card company had disallowed the second charge cost them $50 (they claimed). If I wanted my service reinstated, I would have to reimburse them for the $50 “chargeback” that the credit card company imposed on them. I pointed out that I had not created the issue, but that they had due to their billing error. Their reply was that it didn’t matter whose fault it was, it was their company policy to charge customers for any additional fees incurred with the credit card company regardless of fault. What a bunch of thieves!!!

This company is a bunch of thieves. We were suckered into extending our service for two years for a prepaid $185 which was charged to our credit card. We received no verification/documentation of any sort to indicate what we had just purchased. When we received our next credit card bill two weeks later, there were two charges of $185 each posted on the same day (not one as we had understood would be charged). I called my credit card company. They disallowed the second charge of $185. Several days later we received a threatening e-mail demanding that we immediately return their phone jack equipment or we would be charged $50.

In a subsequent e-mail the same day, I suggested that we had not canceled the service but rather were incorrectly charged $185 a second time. Their response was that they did not acknowledge they had made a billing error and that I should have called them to get the overcharge, if any, settled. In any case, the fact that my credit card company had disallowed the second charge cost them $50 (they claimed). If I wanted my service reinstated, I would have to reimburse them for the $50 “chargeback” that the credit card company imposed on them. I pointed out that I had not created the issue, but that they had due to their billing error. Their reply was that it didn’t matter whose fault it was, it was their company policy to charge customers for any additional fees incurred with the credit card company regardless of fault.

What a bunch of thieves!!!

Pros: None.
Cons: Dishonest company.
Would Recommend: No
Rob L.'s review forVoIPo

Unreliable. Too often the service does…

Unreliable. Too often the service does not work, when our internet connection *is* operational and verified: 1) No dial tone – unable to make or receive calls 2) Unable to make out gong calls (in fact as I write this review via the same internet connection the phone service is connected, I cannot make an out going call, but did just get an incoming call). Customer support appears to be no more than an chatbot of sorts, with same lame responses time after time. 1) Power down voipo adapter and modem (why, the internet connect is working?), 2) power on modem 3) power on voipo adapter. That is very disruptive because the Internet is in use for other purposes. Voipo may be cheap, and the quality of service reflects that.

Unreliable. Too often the service does not work, when our internet connection *is* operational and verified:
1) No dial tone – unable to make or receive calls
2) Unable to make out gong calls (in fact as I write this review via the same internet connection the phone service is connected, I cannot make an out going call, but did just get an incoming call).

Customer support appears to be no more than an chatbot of sorts, with same lame responses time after time. 1) Power down voipo adapter and modem (why, the internet connect is working?), 2) power on modem 3) power on voipo adapter.

That is very disruptive because the Internet is in use for other purposes.

Voipo may be cheap, and the quality of service reflects that.

Pros: Cheap.
Cons: Unreliable.
Would Recommend: No

I’ve been using Voipo since 2010 and…

I’ve been using Voipo since 2010 and I’ve only had minor issues a few times. The website portal is nice and has a lot of features. I forward the calls to my cell phone when I go out of town. I have no complaints.

I’ve been using Voipo since 2010 and I’ve only had minor issues a few times. The website portal is nice and has a lot of features. I forward the calls to my cell phone when I go out of town. I have no complaints.

Pros: Low cost and easy to use.
Cons: None.
Would Recommend: Yes

They disconnected my service even…

They disconnected my service even though I prepaid for 2 more months. They sent me email saying I requested to disconnect service, which is not true. I cannot even contact them since they deleted my account and the only way to contact them is by logging on your account on their website. Ridiculous. If you want to have horrible experience – try VOIPO.

They disconnected my service even though I prepaid for 2 more months. They sent me email saying I requested to disconnect service, which is not true. I cannot even contact them since they deleted my account and the only way to contact them is by logging on your account on their website. Ridiculous. If you want to have horrible experience – try VOIPO.

Pros: None really.
Cons: Require prepayment and then they don't provide service.
Would Recommend: No

3 times in the past 8 months I have…

3 times in the past 8 months I have been without service. it is impossible to get through to a live person, even on the online chat. half of the time their own business phone numbers don’t work. I believe they are actually a “pyramid scheme”. I was signed up with 2 years still to go and they are constantly reminding me to “re-up” my service. I have had it. please, don’t go with this “company” it is nothing but a hassle

3 times in the past 8 months I have been without service. it is impossible to get through to a live person, even on the online chat. half of the time their own business phone numbers don’t work. I believe they are actually a “pyramid scheme”. I was signed up with 2 years still to go and they are constantly reminding me to “re-up” my service. I have had it. please, don’t go with this “company” it is nothing but a hassle

Pros: they were good the first two years.
Cons: now they are horrible.
Would Recommend: No

I’m getting ready to renew for my 3rd…

I’m getting ready to renew for my 3rd 2 year stint. I split my phone service about 50/50 between cell and VOIP and like the VOIP phone because my cell service is spotty where I live and the VOIP provides clear unbroken connections. I also like it because 75% of my “Land Line” calls are junk and I pay much less (compared to old Ma Bell) for the phone # that they call on.

I’m getting ready to renew for my 3rd 2 year stint. I split my phone service about 50/50 between cell and VOIP and like the VOIP phone because my cell service is spotty where I live and the VOIP provides clear unbroken connections. I also like it because 75% of my “Land Line” calls are junk and I pay much less (compared to old Ma Bell) for the phone # that they call on.

Pros: Service is clear and reliable. I especially like receiving VMs via my email.
Cons: You need to dial the number at a steady pace or the system will give you an error and you'll have to redial.
Would Recommend: Yes

Voipo does NOT provide the services…

Voipo does NOT provide the services that I am paid for. I can’t make a call to overseas to a country that is on their list. I opened a ticket and this is the final response. We apologize for the inconvenience. At this time we do have calling to certain high rate destinations restricted. We do hope to unblock higher rate areas again in the future, but we do not have an eta at this time. xxxx1919243797 and XXXXx1965133720 are currently included in rate areas that are above our current security cap, and will not be able to be dialed at this time. Best Regards, Rachel S VOIPo Customer Care Why didn’t they disclose this information prior to get my money for 2 years agreement. Sad and an fair.

Voipo does NOT provide the services that I am paid for. I can’t make a call to overseas to a country that is on their list. I opened a ticket and this is the final response.

We apologize for the inconvenience. At this time we do have calling to certain high rate destinations restricted. We do hope to unblock higher rate areas again in the future, but we do not have an eta at this time. xxxx1919243797 and XXXXx1965133720 are currently included in rate areas that are above our current security cap, and will not be able to be dialed at this time.

Best Regards,
Rachel S
VOIPo Customer Care

Why didn’t they disclose this information prior to get my money for 2 years agreement.
Sad and an fair.

Would Recommend: No
Michael S.'s review forVoIPo

Voipo used to be an excellent run VOIP…

Voipo used to be an excellent run VOIP business. I’ve had issues in the past that were responded to and resolved fairly quickly. However, over the last couple of months I’ve noticed a steady degradation of voice quality with steadily increasing line static. Opening a ticket only resulted in a series of technical questions about the adapter, resetting the adapter, voltage and amperage values, what brand of modem/router, and what ISP I have. In the meantime, the static has gotten worse and dialing a number, any number, results in a busy signal. So, no working phone for which I’m all paid up until 2020, or there about. I’d look for a different provider of this service.

Voipo used to be an excellent run VOIP business. I’ve had issues in the past that were responded to and resolved fairly quickly. However, over the last couple of months I’ve noticed a steady degradation of voice quality with steadily increasing line static. Opening a ticket only resulted in a series of technical questions about the adapter, resetting the adapter, voltage and amperage values, what brand of modem/router, and what ISP I have. In the meantime, the static has gotten worse and dialing a number, any number, results in a busy signal. So, no working phone for which I’m all paid up until 2020, or there about. I’d look for a different provider of this service.

Pros: Price.
Cons: Steady quality degradation.
Would Recommend: No

Their service is damn good. I stacked up…

Their service is damn good. I stacked up years of their special price so my phone service is practically free. When I had initial hookup problems even the owner of the company helped out. They tell you not to wire in additional phones, claiming their box is so fragile it can’t support being hooked into household wiring even if you have disconnected it from the phone company. I recommend them to friends a lot. Occasionally I have to restart their box, but beyond that haven’t had much trouble. Works with NoMoRobo.com to screen out robocallers, which is a huge plus. I wouldn’t get a service that didn’t work with that!!!!

Their service is damn good. I stacked up years of their special price so my phone service is practically free. When I had initial hookup problems even the owner of the company helped out.

They tell you not to wire in additional phones, claiming their box is so fragile it can’t support being hooked into household wiring even if you have disconnected it from the phone company.

I recommend them to friends a lot. Occasionally I have to restart their box, but beyond that haven’t had much trouble.

Works with NoMoRobo.com to screen out robocallers, which is a huge plus. I wouldn’t get a service that didn’t work with that!!!!

Pros: price, support.
Cons: can't wire in additional phones.
Would Recommend: Yes
Bob K.'s review forVoIPo

VOIPO’s adapter produces low…

1. VOIPO’s adapter produces low voltage. Cannot drive two telephones on a single line. 2. VOIPO claims SERVICE BEGINS THE DAY OF YOUR ORDER rather than the day you install their adapter! 3. VOIPO Cust Serv quotes terms of a Service Agreement which was never provided.

1. VOIPO’s adapter produces low voltage. Cannot drive two telephones on a single line.
2. VOIPO claims SERVICE BEGINS THE DAY OF YOUR ORDER rather than the day you install their adapter!
3. VOIPO Cust Serv quotes terms of a Service Agreement which was never provided.

Pros: Low Price.
Cons: Poor service, weak technology.
Would Recommend: No

Their response to my request sums up…

Their response to my request sums up how they will treat you… Sirs, Our phone has had to be reset every few hours since June 8th and people could not call in to us. I’ve had a couple of tickets on it and have called in about it also. Twice I was told that the problem resolution was on your end, not mine. Yesterday when I called in, the technician said the problem was solvable by a change on your end and that I should reset the box and see if it worked the next day still. Well it does, so it appears the problem is finally resolved and we can now use our phone as intended. I would now like to ask for additional time to be added on to my service plan to compensate for the 4 months we had little or no service. —————————————————— Hello, I do apologize for any inconvenience the issue may have caused. Unfortunately, we are unable to provide any credit for down time, which is mentioned in the terms of service. If you have any other questions or concerns, please let us know. Take care!

Their response to my request sums up how they will treat you…

Sirs, Our phone has had to be reset every few hours since June 8th and people could not call in to us. I’ve had a couple of tickets on it and have called in about it also. Twice I was told that the problem resolution was on your end, not mine. Yesterday when I called in, the technician said the problem was solvable by a change on your end and that I should reset the box and see if it worked the next day still. Well it does, so it appears the problem is finally resolved and we can now use our phone as intended. I would now like to ask for additional time to be added on to my service plan to compensate for the 4 months we had little or no service.
——————————————————
Hello,

I do apologize for any inconvenience the issue may have caused. Unfortunately, we are unable to provide any credit for down time, which is mentioned in the terms of service. If you have any other questions or concerns, please let us know.

Take care!

Pros: Low price.
Cons: Customer service.
Would Recommend: No

I started with Voipo in 2011….

I started with Voipo in 2011. Service was good at first, then started to experience connectivity problems. Each and every time I was told it’s my fault. As of 2016, connectivity got worse and found I had to reboot the entire network at least twice/week. Calls were dropped, disconnected, could not dial in or out, callers would get constant busy signal, you name it, it happened repeatedly and constantly. I signed up for the 2 year special price and was paid up until 2020. Upon disconnecting the service, I was first sent multiple threatening e-mails about being charged $49 if I did not return the adapter, then today Aug 17 got a refund for a mere $185. Why? Because if you cancel they deduct from the refund the months you used, at the regular rate of $15 dollars. So I was scammed out of a year worth of service plus 2 months. If you pay in advance and don’t use the service, it should not affect your refund. This is unethical, if not fraud.

I started with Voipo in 2011. Service was good at first, then started to experience connectivity problems. Each and every time I was told it’s my fault. As of 2016, connectivity got worse and found I had to reboot the entire network at least twice/week. Calls were dropped, disconnected, could not dial in or out, callers would get constant busy signal, you name it, it happened repeatedly and constantly. I signed up for the 2 year special price and was paid up until 2020. Upon disconnecting the service, I was first sent multiple threatening e-mails about being charged $49 if I did not return the adapter, then today Aug 17 got a refund for a mere $185. Why? Because if you cancel they deduct from the refund the months you used, at the regular rate of $15 dollars. So I was scammed out of a year worth of service plus 2 months. If you pay in advance and don’t use the service, it should not affect your refund. This is unethical, if not fraud.

Pros: Caller ID, dashboard, call block.
Cons: Service reliability, support.
Would Recommend: No
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Provider Overview

Since 2004, VoIPo has provided worldwide support for residential and business VoIP. They offer unlimited calling to the U.S. & Canada, along with some of the lowest international calling rates in the industry to destinations all over the world. For the enterprising VoIP user, the VoIPo Reseller Program extends some fantastic incentives for selling VoIP services on their network. Their unlimited packages are also noteworthy, including over 40 calling features in one low price.

VoIPo’s online knowledgebase contains extensive documentation to help answer your questions, along with Live Chat, Installation Guides, and other great support options. VoIPo offers a 30 day guarantee of their service risk free, where you may return the provided adapter for a full refund. Ease of setup, maintenance, and more makes VoIPo a premiere choice for Voice Over IP service and support.

 

VoIPo Pricing and Services

 

Most Popular Plan – VoIPo often runs promotional deals for buying the first two years up front at $149. The discount on this promotion is their most popular, averaging out to about $6.21 per month with no activation or shipping fees, plus a free equipment lease to start. Complementary to replacing your old home service, VoIPo will also port your old number ‘on the house’ as well, even throwing in a second AND third line at no charge. VoIPo offers 100% “risk free” subscriptions, offering a complete refund within 30 days if you are not satisfied for any reason. Plans include 1000 Free minutes per month (incoming & outgoing), plus 60 international minutes (premiums also available for $7.95 that include 1200 minutes).A few among their many service features are 7,10, and 11 digit Dialing, Caller ID, Call Waiting, 3-Way Calling, *67 Outbound Caller ID Blocking, Softphone, E911, Choose Your Own Area Code, Keep Your Number, 711 Service (deaf and blind relay), along with advanced features like Call Logs, Virtual Numbers, Network Failover Forwarding, Simultaneous Ring, Voicemail SMS Notifications & E-mailing, SMS Control. All of the aforementioned features are free, except for virtual numbers, which are $4.95/month or $36/year.

VoIPo Exclusives – VoIPo service offers a few unique features that are their own special blend for residential and small business use:
Control Features by SMS: By texting to a 5-digit number (95495), users may remotely control setting like DND, forwarding, failover, and more by using short code. Simply add your cell number in the vPanel to turn your text-enabled device into a portable, quick command center.
Distinctive Ringtones: This feature lets users in on who’s calling simply by listening to the phone. Discern the priority of a call without needing to get out of your seat by assigning different ringtones to incoming callers.
SMS Text Messaging: Once enabled, VOIPo users are able to send and receive SMS text messages from within the VOIPo control panel to and from virtually any US-based SMS capable phone, including wireless numbers. Forwarding options are also aplenty, with SMS texts finding their way to e-mail for later reference, other SMS numbers, and more.
 

Editor’s Bottom Line of VoIPo

 
2-yr subscription at a promotional pricing requires full pre-payment. Includes expansive features, allotted international minutes, & unlimited calls in US and Canada. Service can be used with existing phone – provides free VoIP adapter. Extensive US based support includes live chat, email and live support; reps are only available 8am-4pm PST M-F. Number porting and/or new numbers are available. Comes w/ 30 day money back guarantee.

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