Overall
2.8
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VoIPo

VoIPo Verified Reviews & Ratings

Newport Beach, CA
Since 2004, VoIPo has provided worldwide support for residential and business VoIP. They offer unlimited calling to the U.S...
2004
Year Founded
32%
Recommend It
57
User Reviews
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It’s so nice to have a phone service…

It’s so nice to have a phone service that I can trust to not only provide a top service but who also cares about the user. I can’t imagine being with any other provider. You can trust them! The sounds is clear, the cost is soooo affordable and it was very easy to get started. I don’t leave reviews very often, but I had to here! :)

It’s so nice to have a phone service that I can trust to not only provide a top service but who also cares about the user. I can’t imagine being with any other provider. You can trust them! The sounds is clear, the cost is soooo affordable and it was very easy to get started. I don’t leave reviews very often, but I had to here! :)

Would Recommend: Yes

I have been using VOIPO for years. …

I have been using VOIPO for years. Went to them from Magicjack which was total JUNK and very unreliable. The VOIPO service the first few years was very reliable. Worked and we had no issues. You have to watch them because they AUTO reNEW you at CRAZY rates.. basically at 2 to 3 times what you were paying. Threaten to leave and they drop their prices. That’s just a PAIN.. but if you renew for multi years it does not happen too often.. Lately the service has been very unreliable. Calls can not some in, calls can not go out. Works sometimes, does not work most of the time. NO real tech support.. ONLY email and they respond when and if they want to. DO not recommend… Will not be renewing service when it expires. Looking for better option or will just go 100% cell.

I have been using VOIPO for years. Went to them from Magicjack which was total JUNK and very unreliable. The VOIPO service the first few years was very reliable. Worked and we had no issues. You have to watch them because they AUTO reNEW you at CRAZY rates.. basically at 2 to 3 times what you were paying. Threaten to leave and they drop their prices. That’s just a PAIN.. but if you renew for multi years it does not happen too often.. Lately the service has been very unreliable. Calls can not some in, calls can not go out. Works sometimes, does not work most of the time. NO real tech support.. ONLY email and they respond when and if they want to.
DO not recommend… Will not be renewing service when it expires. Looking for better option or will just go 100% cell.

Pros: price seems OK as long as you do not pay th list price.
Cons: Service is unreliable and support is VERY poor.
Would Recommend: No

I could have written many of the Voipo…

I could have written many of the Voipo reviews I’ve seen here. My story is so similar. I was a customer for 9-10 years – most of which were well above average. Periodically, the voip adapter would get flaky and I’d restart it. I chalked it up to doing business with a small company with low prices. Things got worse in the past year, culminating in an multi-month outage. Like others here, I didn’t realize the phone wasn’t working right away. At least 2 months went by with no service. It felt like my support ticket was being passed around the team – with each new cycle starting with the same fruitless troubleshooting. All this with the backdrop of ‘apology emails’ from the president of the company. “Sorry about this challenging infrastructure upgrade…bla bla bla.” I finally cut my ties around New Years, opting for Ooma. When I closed my account, they refused to refund my unused balance – about a year’s worth. They claim the ‘fine print’ of the contract indicates discounted services revert to full price under an early termination. i.e. their 2-for-1 annual service fee only covered 1 year for me since I didn’t finish out the 2nd year. Awfully convenient. Of course, I didn’t have a copy of said ‘fine print’ since the renewal confirmations don’t include that text. Whatever. Upside – Ooma’s quality is MUCH better for a similar price. I will say Voipo offered more features at a low price point (Ooma offers the same – but only in their premium plan).

I could have written many of the Voipo reviews I’ve seen here. My story is so similar. I was a customer for 9-10 years – most of which were well above average. Periodically, the voip adapter would get flaky and I’d restart it. I chalked it up to doing business with a small company with low prices. Things got worse in the past year, culminating in an multi-month outage. Like others here, I didn’t realize the phone wasn’t working right away. At least 2 months went by with no service. It felt like my support ticket was being passed around the team – with each new cycle starting with the same fruitless troubleshooting. All this with the backdrop of ‘apology emails’ from the president of the company. “Sorry about this challenging infrastructure upgrade…bla bla bla.” I finally cut my ties around New Years, opting for Ooma. When I closed my account, they refused to refund my unused balance – about a year’s worth. They claim the ‘fine print’ of the contract indicates discounted services revert to full price under an early termination. i.e. their 2-for-1 annual service fee only covered 1 year for me since I didn’t finish out the 2nd year. Awfully convenient. Of course, I didn’t have a copy of said ‘fine print’ since the renewal confirmations don’t include that text. Whatever.
Upside – Ooma’s quality is MUCH better for a similar price. I will say Voipo offered more features at a low price point (Ooma offers the same – but only in their premium plan).

Would Recommend: No

I have been with these guys for about 9…

I have been with these guys for about 9 years now. When I first started using them the service was much better than it is now. My service constantly stops working in the last 2 years. I only find out when i have not received a phone call in a month or so and i pick up the phone and realize there is no dial tone or when i try calling my house to reach my kids and it rings 1 time then you get a busy signal. Then i have to reset everything to get it back working again. unfortunately it doesn’t last more than a month before it goes down again. It’s very annoying and pisses me off. My equipment is about 8 years old and probably needs to be replaced but they refuse to do it unless i pay for it. I would have thought the $200 i paid for 2 years of service was my payment. They only provide phone support M-F during normal hours. I work, so when i get home is when i realize the phone doesn’t work. well guess what, your out of luck if you need support. you can’t call during the day unless you took the day off and are home because they want you to be in front of the equipment to reset it. When my service is up, I defiantly will not be renewing with them. i wish Sun Rocket was still around as they provided the best VOIP service i have ever used. VOIPO is terrible and i would say to steer clear unless you want to have a phone service that never works and enjoy spending hours on your CELL phone(at least Verizon is reliable) trying to reach their customer service!

I have been with these guys for about 9 years now. When I first started using them the service was much better than it is now. My service constantly stops working in the last 2 years. I only find out when i have not received a phone call in a month or so and i pick up the phone and realize there is no dial tone or when i try calling my house to reach my kids and it rings 1 time then you get a busy signal. Then i have to reset everything to get it back working again. unfortunately it doesn’t last more than a month before it goes down again. It’s very annoying and pisses me off. My equipment is about 8 years old and probably needs to be replaced but they refuse to do it unless i pay for it. I would have thought the $200 i paid for 2 years of service was my payment.
They only provide phone support M-F during normal hours. I work, so when i get home is when i realize the phone doesn’t work. well guess what, your out of luck if you need support. you can’t call during the day unless you took the day off and are home because they want you to be in front of the equipment to reset it. When my service is up, I defiantly will not be renewing with them. i wish Sun Rocket was still around as they provided the best VOIP service i have ever used.
VOIPO is terrible and i would say to steer clear unless you want to have a phone service that never works and enjoy spending hours on your CELL phone(at least Verizon is reliable) trying to reach their customer service!

Pros: was good when they first started.
Cons: Service lately is terrible.
Would Recommend: No

I have been with Voipo for about 10…

I have been with Voipo for about 10 years. For a few years they were OK while I kept hoping they would get the bugs worked out. It was not to be. They have consistently gone down hill. We were without service for about a month last fall. If everybody has to call to get something fixed as often as I do most of their overhead must be support staff.

I have been with Voipo for about 10 years. For a few years they were OK while I kept hoping they would get the bugs worked out. It was not to be. They have consistently gone down hill. We were without service for about a month last fall. If everybody has to call to get something fixed as often as I do most of their overhead must be support staff.

Pros: Cheap.
Cons: Totally unreliable.
Would Recommend: No

I joined VoIPO since 2013 and I’ve…

I joined VoIPO since 2013 and I’ve only had minor issues a few times. The website portal is pretty much nice and has a lot of features that’s I haven’t see before. I can forward easily the calls to my cell phone when I go out of town. highly recommended. Also, I will refer to everyone on this website.

I joined VoIPO since 2013 and I’ve only had minor issues a few times. The website portal is pretty much nice and has a lot of features that’s I haven’t see before. I can forward easily the calls to my cell phone when I go out of town.

highly recommended. Also, I will refer to everyone on this website.

Pros: Price, features, support.
Cons: Best service knowledgeable customer service.
Would Recommend: Yes

Was a VOIPO customer since 2014. In…

Was a VOIPO customer since 2014. In November during a data center migration, their entire system went down and took over a month to fully restore. During this time we did not have access to inbound or outbound service on our main phone number or 911 services and were not given ETAs or refunds for services that were unavailable due to their error. This is documented on their Twitter. It was shocking that they had so little understanding of their own hardware, software, and infrastructure that they were unable to restore this within a timely manner. In exchange for the outage, they provided a single extra month of service, an 8$ value, and only available for customers who didn’t need their line and thus didn’t port out. All in all — there are many far better run, transparent, sophisticated, and stable VOIP services out there.

Was a VOIPO customer since 2014. In November during a data center migration, their entire system went down and took over a month to fully restore. During this time we did not have access to inbound or outbound service on our main phone number or 911 services and were not given ETAs or refunds for services that were unavailable due to their error. This is documented on their Twitter. It was shocking that they had so little understanding of their own hardware, software, and infrastructure that they were unable to restore this within a timely manner. In exchange for the outage, they provided a single extra month of service, an 8$ value, and only available for customers who didn’t need their line and thus didn’t port out. All in all — there are many far better run, transparent, sophisticated, and stable VOIP services out there.

Pros: Free Outgoing Fax.
Cons: Poor customer service and reliabilitility.
Would Recommend: No

I have been with Voipo since 2015 and…

I have been with Voipo since 2015 and have been very satisfied. They did have some problems in this past year that have been resolved. Voipo did send us a summary of the problems and were very attentive to our needs. In the past, I have contacted them for help in using some of the features and they responded very quickly. I highly recommend them.

I have been with Voipo since 2015 and have been very satisfied. They did have some problems in this past year that have been resolved. Voipo did send us a summary of the problems and were very attentive to our needs.

In the past, I have contacted them for help in using some of the features and they responded very quickly.

I highly recommend them.

Would Recommend: Yes

Do not use Voipo.Owner Timothy Dick…

Do not use Voipo. Owner Timothy Dick failed to disclose a know breach of accounts all data, texts and phone calls, because of this, systems were down for months causing losses, and breaching his fiduciary responsiblity. Horrible customer service. They would not answer phones for months, nor return any support. They will not offer refunds as all. There are many other high quality VOIP services. Mr. Dick, appears to be running his business hard nosed, versus what he claims customer service is our priority. Thye have no consciousness for the damages they have cause.

Do not use Voipo.
Owner Timothy Dick failed to disclose a know breach of accounts all data, texts and phone calls, because of this, systems were down for months causing losses, and breaching his fiduciary responsiblity. Horrible customer service. They would not answer phones for months, nor return any support. They will not offer refunds as all.
There are many other high quality VOIP services. Mr. Dick, appears to be running his business hard nosed, versus what he claims customer service is our priority. Thye have no consciousness for the damages they have cause.

Would Recommend: No

For the last 2 months service has been…

For the last 2 months service has been sporadic to just downright not working for days at a time. Customer support is hard to get, they send out the same form letter response when you notify them of a problem and blame the customer for their failures. I’ve ported over one number to a different service provider because customers could not get in touch with me. I am about to do the same with the home line.

For the last 2 months service has been sporadic to just downright not working for days at a time. Customer support is hard to get, they send out the same form letter response when you notify them of a problem and blame the customer for their failures. I’ve ported over one number to a different service provider because customers could not get in touch with me. I am about to do the same with the home line.

Pros: Cheap Price.
Cons: You pay for what you get, constatly down, cannot make or receive calls. Customer service blames the customer.
Would Recommend: No
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Provider Overview

Since 2004, VoIPo has provided worldwide support for residential and business VoIP. They offer unlimited calling to the U.S. & Canada, along with some of the lowest international calling rates in the industry to destinations all over the world. For the enterprising VoIP user, the VoIPo Reseller Program extends some fantastic incentives for selling VoIP services on their network. Their unlimited packages are also noteworthy, including over 40 calling features in one low price.

VoIPo’s online knowledgebase contains extensive documentation to help answer your questions, along with Live Chat, Installation Guides, and other great support options. VoIPo offers a 30 day guarantee of their service risk free, where you may return the provided adapter for a full refund. Ease of setup, maintenance, and more makes VoIPo a premiere choice for Voice Over IP service and support.

 

VoIPo Pricing and Services

 

Most Popular Plan – VoIPo often runs promotional deals for buying the first two years up front at $149. The discount on this promotion is their most popular, averaging out to about $6.21 per month with no activation or shipping fees, plus a free equipment lease to start. Complementary to replacing your old home service, VoIPo will also port your old number ‘on the house’ as well, even throwing in a second AND third line at no charge. VoIPo offers 100% “risk free” subscriptions, offering a complete refund within 30 days if you are not satisfied for any reason. Plans include 1000 Free minutes per month (incoming & outgoing), plus 60 international minutes (premiums also available for $7.95 that include 1200 minutes).A few among their many service features are 7,10, and 11 digit Dialing, Caller ID, Call Waiting, 3-Way Calling, *67 Outbound Caller ID Blocking, Softphone, E911, Choose Your Own Area Code, Keep Your Number, 711 Service (deaf and blind relay), along with advanced features like Call Logs, Virtual Numbers, Network Failover Forwarding, Simultaneous Ring, Voicemail SMS Notifications & E-mailing, SMS Control. All of the aforementioned features are free, except for virtual numbers, which are $4.95/month or $36/year.

VoIPo Exclusives – VoIPo service offers a few unique features that are their own special blend for residential and small business use:
Control Features by SMS: By texting to a 5-digit number (95495), users may remotely control setting like DND, forwarding, failover, and more by using short code. Simply add your cell number in the vPanel to turn your text-enabled device into a portable, quick command center.
Distinctive Ringtones: This feature lets users in on who’s calling simply by listening to the phone. Discern the priority of a call without needing to get out of your seat by assigning different ringtones to incoming callers.
SMS Text Messaging: Once enabled, VOIPo users are able to send and receive SMS text messages from within the VOIPo control panel to and from virtually any US-based SMS capable phone, including wireless numbers. Forwarding options are also aplenty, with SMS texts finding their way to e-mail for later reference, other SMS numbers, and more.

Editor’s Bottom Line of VoIPo

2-yr subscription at a promotional pricing requires full pre-payment. Includes expansive features, allotted international minutes, & unlimited calls in US and Canada. Service can be used with existing phone – provides free VoIP adapter. Extensive US based support includes live chat, email and live support; reps are only available 8am-4pm PST M-F. Number porting and/or new numbers are available. Comes w/ 30 day money back guarantee.

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