Overall
2.7
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VoIPo

VoIPo Verified Reviews & Ratings

Newport Beach, CA
Since 2004, VoIPo has provided worldwide support for residential and business VoIP. They offer unlimited calling to the U.S...
2004
Year Founded
29%
Recommend It
63
User Reviews
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Duane K.'s review forVoIPo

Pros: the price is cheap, but don’t…

Pros: the price is cheap, but don’t let that lure you into their den. Service (phone only) is mostly reliable. It is easy to install, but difficult to manage and customize. Cons: Support is limited, while Customer Service is poor. Mostly they don’t understand their own Service Agreement, even when you explain it to them. They are good about collecting your money, and tempt you with 50% off to maintain your account. Albeit, you get what you pay for. Fax capability is poor to non-existent.

Pros: the price is cheap, but don’t let that lure you into their den. Service (phone only) is mostly reliable. It is easy to install, but difficult to manage and customize.

Cons: Support is limited, while Customer Service is poor. Mostly they don’t understand their own Service Agreement, even when you explain it to them. They are good about collecting your money, and tempt you with 50% off to maintain your account. Albeit, you get what you pay for. Fax capability is poor to non-existent.

Pros: Cheap, but you get what you pay for.
Cons: Horrible customer service. They don't even understand their own service agreement.
Would Recommend: No

Late last year they were out of…

Late last year they were out of business for about 3 months. We prepaid for 2 yrs. of service, but got NO service for about 3 months. Same thing happened about a month ago. They blame everyone for their problems. Even their office phones were out of service as well as their website. Horrible company, horrible management, horrible tech support, just plain horrible.

Late last year they were out of business for about 3 months. We prepaid for 2 yrs. of service, but got NO service for about 3 months. Same thing happened about a month ago. They blame everyone for their problems. Even their office phones were out of service as well as their website. Horrible company, horrible management, horrible tech support, just plain horrible.

Pros: None.
Cons: Horrible company and service.
Would Recommend: No

I have been with Voipo about 8-10 yrs….

I have been with Voipo about 8-10 yrs. Used to be a big fan, constantly telling others to Get Voipo ! For months I was getting complaints from people I was talking to, echo, couldnt hear, garbled sound etc. I stopped using one of the 2 lines altogether. Customer service tells me I need new phone adapters. BUT, they wont provide one unless I pay for 2 more years of service ! 1 number is paid thru the end of 2020 and the other till 4/21. BS thats it for me, just like the people I was having trouble talking to said… “VOIPO SUCKS !!! ” Do Not Use Voipo unless you don’t really need your phone to work right .

I have been with Voipo about 8-10 yrs. Used to be a big fan, constantly telling others to Get Voipo ! For months I was getting complaints from people I was talking to, echo, couldnt hear, garbled sound etc. I stopped using one of the 2 lines altogether. Customer service tells me I need new phone adapters. BUT, they wont provide one unless I pay for 2 more years of service ! 1 number is paid thru the end of 2020 and the other till 4/21. BS thats it for me, just like the people I was having trouble talking to said… “VOIPO SUCKS !!! ” Do Not Use Voipo unless you don’t really need your phone to work right .

Pros: Lots of features.
Cons: terrible , unreliable service.
Would Recommend: No

I have been with VOIPO for 3.5 years…

I have been with VOIPO for 3.5 years and the first two years have not been too bad. However since about 8 months ago the service was totally unusable due to some migration to IBM servers. This migration must not have solved the issues (They have no redundancy no matter what they claim) I finally had enough when we picked up the phone and low and behold you could not dial out, then people said they could not dial in. Then some people said it was just ringing and ringing and then others said it went to dead space or occasionally to voice mail. I had support tell me to unplug the ATA (Grand-stream) which would help but it would not last long. I finally had enough and ported out to another VoIP service with far less features but the calls can be made out and received. The new service has a voicemail service and so far it is good. Do not use VOIPO unless you want to take a chance on having stable service.

I have been with VOIPO for 3.5 years and the first two years have not been too bad. However since about 8 months ago the service was totally unusable due to some migration to IBM servers. This migration must not have solved the issues (They have no redundancy no matter what they claim)

I finally had enough when we picked up the phone and low and behold you could not dial out, then people said they could not dial in. Then some people said it was just ringing and ringing and then others said it went to dead space or occasionally to voice mail.

I had support tell me to unplug the ATA (Grand-stream) which would help but it would not last long. I finally had enough and ported out to another VoIP service with far less features but the calls can be made out and received. The new service has a voicemail service and so far it is good.

Do not use VOIPO unless you want to take a chance on having stable service.

Pros: Price and features (when they work).
Cons: Support and calls.
Would Recommend: No

I’ve had 2 issues now with this…

I’ve had 2 issues now with this company. 1) The service didn’t work with mobile phones. I was consistently unable to talk with mobile phones during my time with this company. I believe others have had similar experiences since the company sent several emails apologizing for their service: “An apology from VOIPo” “Recently, we’ve had quite a few service issues come up intermittently that have caused issues with our service or various calling features for many of you. With any technology there will always be hiccups from time to time, but lately we’ve had more issues than usual and that’s not acceptable.” 2) I’ve cancelled their service and as I’m trying to move on they rebilled me for an entire new 2 year period. They state that this is until I’ve returned their device but in my view, if they wanted security in that respect they would bill for the cost of the device not full 2 years of service. I believe that they are overbilling and hoping for a mistake or oversight on my part. I believe there is a reason VOIPo bills you upfront. You would end up cancelling quickly if you were month 2 month.

I’ve had 2 issues now with this company.

1) The service didn’t work with mobile phones. I was consistently unable to talk with mobile phones during my time with this company. I believe others have had similar experiences since the company sent several emails apologizing for their service:

“An apology from VOIPo”

“Recently, we’ve had quite a few service issues come up intermittently that have caused issues with our service or various calling features for many of you. With any technology there will always be hiccups from time to time, but lately we’ve had more issues than usual and that’s not acceptable.”

2) I’ve cancelled their service and as I’m trying to move on they rebilled me for an entire new 2 year period. They state that this is until I’ve returned their device but in my view, if they wanted security in that respect they would bill for the cost of the device not full 2 years of service. I believe that they are overbilling and hoping for a mistake or oversight on my part.

I believe there is a reason VOIPo bills you upfront. You would end up cancelling quickly if you were month 2 month.

Pros: Price.
Cons: Everything Else.
Would Recommend: No

Looks like they are out of business…

Looks like they are out of business again. Their posted phone number is no longer in service. This on again/off again business model is probably based upon upon the ponsi scheme of getting people to sign up for two years at a time. Even if you do, they constantly want you to sign up for more years. I have had problems with their service for literally years. The issues have been in the dozens, if not hundreds.

Looks like they are out of business again. Their posted phone number is no longer in service.

This on again/off again business model is probably based upon upon the ponsi scheme of getting people to sign up for two years at a time. Even if you do, they constantly want you to sign up for more years.

I have had problems with their service for literally years. The issues have been in the dozens, if not hundreds.

Would Recommend: No

It’s so nice to have a phone service…

It’s so nice to have a phone service that I can trust to not only provide a top service but who also cares about the user. I can’t imagine being with any other provider. You can trust them! The sounds is clear, the cost is soooo affordable and it was very easy to get started. I don’t leave reviews very often, but I had to here! :)

It’s so nice to have a phone service that I can trust to not only provide a top service but who also cares about the user. I can’t imagine being with any other provider. You can trust them! The sounds is clear, the cost is soooo affordable and it was very easy to get started. I don’t leave reviews very often, but I had to here! :)

Would Recommend: Yes

I have been using VOIPO for years. …

I have been using VOIPO for years. Went to them from Magicjack which was total JUNK and very unreliable. The VOIPO service the first few years was very reliable. Worked and we had no issues. You have to watch them because they AUTO reNEW you at CRAZY rates.. basically at 2 to 3 times what you were paying. Threaten to leave and they drop their prices. That’s just a PAIN.. but if you renew for multi years it does not happen too often.. Lately the service has been very unreliable. Calls can not some in, calls can not go out. Works sometimes, does not work most of the time. NO real tech support.. ONLY email and they respond when and if they want to. DO not recommend… Will not be renewing service when it expires. Looking for better option or will just go 100% cell.

I have been using VOIPO for years. Went to them from Magicjack which was total JUNK and very unreliable. The VOIPO service the first few years was very reliable. Worked and we had no issues. You have to watch them because they AUTO reNEW you at CRAZY rates.. basically at 2 to 3 times what you were paying. Threaten to leave and they drop their prices. That’s just a PAIN.. but if you renew for multi years it does not happen too often.. Lately the service has been very unreliable. Calls can not some in, calls can not go out. Works sometimes, does not work most of the time. NO real tech support.. ONLY email and they respond when and if they want to.
DO not recommend… Will not be renewing service when it expires. Looking for better option or will just go 100% cell.

Pros: price seems OK as long as you do not pay th list price.
Cons: Service is unreliable and support is VERY poor.
Would Recommend: No

I could have written many of the Voipo…

I could have written many of the Voipo reviews I’ve seen here. My story is so similar. I was a customer for 9-10 years – most of which were well above average. Periodically, the voip adapter would get flaky and I’d restart it. I chalked it up to doing business with a small company with low prices. Things got worse in the past year, culminating in an multi-month outage. Like others here, I didn’t realize the phone wasn’t working right away. At least 2 months went by with no service. It felt like my support ticket was being passed around the team – with each new cycle starting with the same fruitless troubleshooting. All this with the backdrop of ‘apology emails’ from the president of the company. “Sorry about this challenging infrastructure upgrade…bla bla bla.” I finally cut my ties around New Years, opting for Ooma. When I closed my account, they refused to refund my unused balance – about a year’s worth. They claim the ‘fine print’ of the contract indicates discounted services revert to full price under an early termination. i.e. their 2-for-1 annual service fee only covered 1 year for me since I didn’t finish out the 2nd year. Awfully convenient. Of course, I didn’t have a copy of said ‘fine print’ since the renewal confirmations don’t include that text. Whatever. Upside – Ooma’s quality is MUCH better for a similar price. I will say Voipo offered more features at a low price point (Ooma offers the same – but only in their premium plan).

I could have written many of the Voipo reviews I’ve seen here. My story is so similar. I was a customer for 9-10 years – most of which were well above average. Periodically, the voip adapter would get flaky and I’d restart it. I chalked it up to doing business with a small company with low prices. Things got worse in the past year, culminating in an multi-month outage. Like others here, I didn’t realize the phone wasn’t working right away. At least 2 months went by with no service. It felt like my support ticket was being passed around the team – with each new cycle starting with the same fruitless troubleshooting. All this with the backdrop of ‘apology emails’ from the president of the company. “Sorry about this challenging infrastructure upgrade…bla bla bla.” I finally cut my ties around New Years, opting for Ooma. When I closed my account, they refused to refund my unused balance – about a year’s worth. They claim the ‘fine print’ of the contract indicates discounted services revert to full price under an early termination. i.e. their 2-for-1 annual service fee only covered 1 year for me since I didn’t finish out the 2nd year. Awfully convenient. Of course, I didn’t have a copy of said ‘fine print’ since the renewal confirmations don’t include that text. Whatever.
Upside – Ooma’s quality is MUCH better for a similar price. I will say Voipo offered more features at a low price point (Ooma offers the same – but only in their premium plan).

Would Recommend: No

I have been with these guys for about 9…

I have been with these guys for about 9 years now. When I first started using them the service was much better than it is now. My service constantly stops working in the last 2 years. I only find out when i have not received a phone call in a month or so and i pick up the phone and realize there is no dial tone or when i try calling my house to reach my kids and it rings 1 time then you get a busy signal. Then i have to reset everything to get it back working again. unfortunately it doesn’t last more than a month before it goes down again. It’s very annoying and pisses me off. My equipment is about 8 years old and probably needs to be replaced but they refuse to do it unless i pay for it. I would have thought the $200 i paid for 2 years of service was my payment. They only provide phone support M-F during normal hours. I work, so when i get home is when i realize the phone doesn’t work. well guess what, your out of luck if you need support. you can’t call during the day unless you took the day off and are home because they want you to be in front of the equipment to reset it. When my service is up, I defiantly will not be renewing with them. i wish Sun Rocket was still around as they provided the best VOIP service i have ever used. VOIPO is terrible and i would say to steer clear unless you want to have a phone service that never works and enjoy spending hours on your CELL phone(at least Verizon is reliable) trying to reach their customer service!

I have been with these guys for about 9 years now. When I first started using them the service was much better than it is now. My service constantly stops working in the last 2 years. I only find out when i have not received a phone call in a month or so and i pick up the phone and realize there is no dial tone or when i try calling my house to reach my kids and it rings 1 time then you get a busy signal. Then i have to reset everything to get it back working again. unfortunately it doesn’t last more than a month before it goes down again. It’s very annoying and pisses me off. My equipment is about 8 years old and probably needs to be replaced but they refuse to do it unless i pay for it. I would have thought the $200 i paid for 2 years of service was my payment.
They only provide phone support M-F during normal hours. I work, so when i get home is when i realize the phone doesn’t work. well guess what, your out of luck if you need support. you can’t call during the day unless you took the day off and are home because they want you to be in front of the equipment to reset it. When my service is up, I defiantly will not be renewing with them. i wish Sun Rocket was still around as they provided the best VOIP service i have ever used.
VOIPO is terrible and i would say to steer clear unless you want to have a phone service that never works and enjoy spending hours on your CELL phone(at least Verizon is reliable) trying to reach their customer service!

Pros: was good when they first started.
Cons: Service lately is terrible.
Would Recommend: No
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Provider Overview

Since 2004, VoIPo has provided worldwide support for residential and business VoIP. They offer unlimited calling to the U.S. & Canada, along with some of the lowest international calling rates in the industry to destinations all over the world. For the enterprising VoIP user, the VoIPo Reseller Program extends some fantastic incentives for selling VoIP services on their network. Their unlimited packages are also noteworthy, including over 40 calling features in one low price.

VoIPo’s online knowledgebase contains extensive documentation to help answer your questions, along with Live Chat, Installation Guides, and other great support options. VoIPo offers a 30 day guarantee of their service risk free, where you may return the provided adapter for a full refund. Ease of setup, maintenance, and more makes VoIPo a premiere choice for Voice Over IP service and support.

 

VoIPo Pricing and Services

 

Most Popular Plan – VoIPo often runs promotional deals for buying the first two years up front at $149. The discount on this promotion is their most popular, averaging out to about $6.21 per month with no activation or shipping fees, plus a free equipment lease to start. Complementary to replacing your old home service, VoIPo will also port your old number ‘on the house’ as well, even throwing in a second AND third line at no charge. VoIPo offers 100% “risk free” subscriptions, offering a complete refund within 30 days if you are not satisfied for any reason. Plans include 1000 Free minutes per month (incoming & outgoing), plus 60 international minutes (premiums also available for $7.95 that include 1200 minutes).A few among their many service features are 7,10, and 11 digit Dialing, Caller ID, Call Waiting, 3-Way Calling, *67 Outbound Caller ID Blocking, Softphone, E911, Choose Your Own Area Code, Keep Your Number, 711 Service (deaf and blind relay), along with advanced features like Call Logs, Virtual Numbers, Network Failover Forwarding, Simultaneous Ring, Voicemail SMS Notifications & E-mailing, SMS Control. All of the aforementioned features are free, except for virtual numbers, which are $4.95/month or $36/year.

VoIPo Exclusives – VoIPo service offers a few unique features that are their own special blend for residential and small business use:
Control Features by SMS: By texting to a 5-digit number (95495), users may remotely control setting like DND, forwarding, failover, and more by using short code. Simply add your cell number in the vPanel to turn your text-enabled device into a portable, quick command center.
Distinctive Ringtones: This feature lets users in on who’s calling simply by listening to the phone. Discern the priority of a call without needing to get out of your seat by assigning different ringtones to incoming callers.
SMS Text Messaging: Once enabled, VOIPo users are able to send and receive SMS text messages from within the VOIPo control panel to and from virtually any US-based SMS capable phone, including wireless numbers. Forwarding options are also aplenty, with SMS texts finding their way to e-mail for later reference, other SMS numbers, and more.

Editor’s Bottom Line of VoIPo

2-yr subscription at a promotional pricing requires full pre-payment. Includes expansive features, allotted international minutes, & unlimited calls in US and Canada. Service can be used with existing phone – provides free VoIP adapter. Extensive US based support includes live chat, email and live support; reps are only available 8am-4pm PST M-F. Number porting and/or new numbers are available. Comes w/ 30 day money back guarantee.

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