Overall
3.1
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VoIPo

VoIPo Verified Reviews & Ratings

Newport Beach, CA
Since 2004, VoIPo has provided worldwide support for residential and business VoIP. They offer unlimited calling to the U.S...
2004
Year Founded
48%
Recommend It
29
User Reviews
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I am at the end of my second year with…

I am at the end of my second year with Voipo and I have always been able to get someone in customer service. I read a review that complained that the client couldn’t connect two lines because of low voltage. He’s wrong! I have the adapter in one place and my own phone in another room connected to the service. I think this website is trying to push 1Voip because most of the services they say here are not available with VOIPO I am getting as part of my package and I did bring my own phone too. There is advanced call rejection and also anonymous call rejection. There is certainly simultaneous ring with VOIPO, voicemail transcriptions, and I submit all my support issues with a support ticket. I am very pleased with their service and reliability. While they all could be better, I am certainly getting more for less. Let’s not forget that VOIP is completely reliant on your internet connectivity reliability and not the voip provider.

I am at the end of my second year with Voipo and I have always been able to get someone in customer service. I read a review that complained that the client couldn’t connect two lines because of low voltage. He’s wrong! I have the adapter in one place and my own phone in another room connected to the service.

I think this website is trying to push 1Voip because most of the services they say here are not available with VOIPO I am getting as part of my package and I did bring my own phone too.

There is advanced call rejection and also anonymous call rejection. There is certainly simultaneous ring with VOIPO, voicemail transcriptions, and I submit all my support issues with a support ticket.

I am very pleased with their service and reliability. While they all could be better, I am certainly getting more for less. Let’s not forget that VOIP is completely reliant on your internet connectivity reliability and not the voip provider.

Pros: Set it up and forget it.
Cons: No service has happened a few times.
Would Recommend: Yes

This company is a bunch of thieves…

This company is a bunch of thieves. We were suckered into extending our service for two years for a prepaid $185 which was charged to our credit card. We received no verification/documentation of any sort to indicate what we had just purchased. When we received our next credit card bill two weeks later, there were two charges of $185 each posted on the same day (not one as we had understood would be charged). I called my credit card company. They disallowed the second charge of $185. Several days later we received a threatening e-mail demanding that we immediately return their phone jack equipment or we would be charged $50. In a subsequent e-mail the same day, I suggested that we had not canceled the service but rather were incorrectly charged $185 a second time. Their response was that they did not acknowledge they had made a billing error and that I should have called them to get the overcharge, if any, settled. In any case, the fact that my credit card company had disallowed the second charge cost them $50 (they claimed). If I wanted my service reinstated, I would have to reimburse them for the $50 “chargeback” that the credit card company imposed on them. I pointed out that I had not created the issue, but that they had due to their billing error. Their reply was that it didn’t matter whose fault it was, it was their company policy to charge customers for any additional fees incurred with the credit card company regardless of fault. What a bunch of thieves!!!

This company is a bunch of thieves. We were suckered into extending our service for two years for a prepaid $185 which was charged to our credit card. We received no verification/documentation of any sort to indicate what we had just purchased. When we received our next credit card bill two weeks later, there were two charges of $185 each posted on the same day (not one as we had understood would be charged). I called my credit card company. They disallowed the second charge of $185. Several days later we received a threatening e-mail demanding that we immediately return their phone jack equipment or we would be charged $50.

In a subsequent e-mail the same day, I suggested that we had not canceled the service but rather were incorrectly charged $185 a second time. Their response was that they did not acknowledge they had made a billing error and that I should have called them to get the overcharge, if any, settled. In any case, the fact that my credit card company had disallowed the second charge cost them $50 (they claimed). If I wanted my service reinstated, I would have to reimburse them for the $50 “chargeback” that the credit card company imposed on them. I pointed out that I had not created the issue, but that they had due to their billing error. Their reply was that it didn’t matter whose fault it was, it was their company policy to charge customers for any additional fees incurred with the credit card company regardless of fault.

What a bunch of thieves!!!

Pros: None.
Cons: Dishonest company.
Would Recommend: No
Rob L.'s review forVoIPo

Unreliable. Too often the service does…

Unreliable. Too often the service does not work, when our internet connection *is* operational and verified: 1) No dial tone – unable to make or receive calls 2) Unable to make out gong calls (in fact as I write this review via the same internet connection the phone service is connected, I cannot make an out going call, but did just get an incoming call). Customer support appears to be no more than an chatbot of sorts, with same lame responses time after time. 1) Power down voipo adapter and modem (why, the internet connect is working?), 2) power on modem 3) power on voipo adapter. That is very disruptive because the Internet is in use for other purposes. Voipo may be cheap, and the quality of service reflects that.

Unreliable. Too often the service does not work, when our internet connection *is* operational and verified:
1) No dial tone – unable to make or receive calls
2) Unable to make out gong calls (in fact as I write this review via the same internet connection the phone service is connected, I cannot make an out going call, but did just get an incoming call).

Customer support appears to be no more than an chatbot of sorts, with same lame responses time after time. 1) Power down voipo adapter and modem (why, the internet connect is working?), 2) power on modem 3) power on voipo adapter.

That is very disruptive because the Internet is in use for other purposes.

Voipo may be cheap, and the quality of service reflects that.

Pros: Cheap.
Cons: Unreliable.
Would Recommend: No

I’ve been using Voipo since 2010 and…

I’ve been using Voipo since 2010 and I’ve only had minor issues a few times. The website portal is nice and has a lot of features. I forward the calls to my cell phone when I go out of town. I have no complaints.

I’ve been using Voipo since 2010 and I’ve only had minor issues a few times. The website portal is nice and has a lot of features. I forward the calls to my cell phone when I go out of town. I have no complaints.

Pros: Low cost and easy to use.
Cons: None.
Would Recommend: Yes

They disconnected my service even…

They disconnected my service even though I prepaid for 2 more months. They sent me email saying I requested to disconnect service, which is not true. I cannot even contact them since they deleted my account and the only way to contact them is by logging on your account on their website. Ridiculous. If you want to have horrible experience – try VOIPO.

They disconnected my service even though I prepaid for 2 more months. They sent me email saying I requested to disconnect service, which is not true. I cannot even contact them since they deleted my account and the only way to contact them is by logging on your account on their website. Ridiculous. If you want to have horrible experience – try VOIPO.

Pros: None really.
Cons: Require prepayment and then they don't provide service.
Would Recommend: No
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Provider Overview

Since 2004, VoIPo has provided worldwide support for residential and business VoIP. They offer unlimited calling to the U.S. & Canada, along with some of the lowest international calling rates in the industry to destinations all over the world. For the enterprising VoIP user, the VoIPo Reseller Program extends some fantastic incentives for selling VoIP services on their network. Their unlimited packages are also noteworthy, including over 40 calling features in one low price.

VoIPo’s online knowledgebase contains extensive documentation to help answer your questions, along with Live Chat, Installation Guides, and other great support options. VoIPo offers a 30 day guarantee of their service risk free, where you may return the provided adapter for a full refund. Ease of setup, maintenance, and more makes VoIPo a premiere choice for Voice Over IP service and support.

 

VoIPo Pricing and Services

 

Most Popular Plan – VoIPo often runs promotional deals for buying the first two years up front at $149. The discount on this promotion is their most popular, averaging out to about $6.21 per month with no activation or shipping fees, plus a free equipment lease to start. Complementary to replacing your old home service, VoIPo will also port your old number ‘on the house’ as well, even throwing in a second AND third line at no charge. VoIPo offers 100% “risk free” subscriptions, offering a complete refund within 30 days if you are not satisfied for any reason. Plans include 1000 Free minutes per month (incoming & outgoing), plus 60 international minutes (premiums also available for $7.95 that include 1200 minutes).A few among their many service features are 7,10, and 11 digit Dialing, Caller ID, Call Waiting, 3-Way Calling, *67 Outbound Caller ID Blocking, Softphone, E911, Choose Your Own Area Code, Keep Your Number, 711 Service (deaf and blind relay), along with advanced features like Call Logs, Virtual Numbers, Network Failover Forwarding, Simultaneous Ring, Voicemail SMS Notifications & E-mailing, SMS Control. All of the aforementioned features are free, except for virtual numbers, which are $4.95/month or $36/year.

VoIPo Exclusives – VoIPo service offers a few unique features that are their own special blend for residential and small business use:
Control Features by SMS: By texting to a 5-digit number (95495), users may remotely control setting like DND, forwarding, failover, and more by using short code. Simply add your cell number in the vPanel to turn your text-enabled device into a portable, quick command center.
Distinctive Ringtones: This feature lets users in on who’s calling simply by listening to the phone. Discern the priority of a call without needing to get out of your seat by assigning different ringtones to incoming callers.
SMS Text Messaging: Once enabled, VOIPo users are able to send and receive SMS text messages from within the VOIPo control panel to and from virtually any US-based SMS capable phone, including wireless numbers. Forwarding options are also aplenty, with SMS texts finding their way to e-mail for later reference, other SMS numbers, and more.
 

Editor’s Bottom Line of VoIPo

 
2-yr subscription at a promotional pricing requires full pre-payment. Includes expansive features, allotted international minutes, & unlimited calls in US and Canada. Service can be used with existing phone – provides free VoIP adapter. Extensive US based support includes live chat, email and live support; reps are only available 8am-4pm PST M-F. Number porting and/or new numbers are available. Comes w/ 30 day money back guarantee.

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