VoIP Reviews - Ins & Outs on Top VoIP Providers

Before signing up with any provider it is absolutely essential to read consumer VoIP reviews and ratings. User reviews allow for all aspects, positive and negative, to be fairly presented. Don't just take the provider's word for it, go behind the scenes and get hands on experiences and tribulations from real VoIP subscribers.
 

VoIP Reviews

What to Look for When Reading Reviews...

1. Retain Objectivity - Identify the purpose of the review. Is the review factual, emotional, or opinion based.

2. Comprehension - Does it capture all the points of the provider. Look for a comprehensive scope within a review.

3. Check the Dating - Providers change over time. Look for the most current information to fairly assess a company.

4. Identity - Anonymous reviews diminish credibility and the authority of the source. Look for the reviewer's validity.

Featured Business VoIP Reviews

Company
Our Take - Bottom Line
Price
Setup
Reviews
More Details
Nextiva
Amazing Service Guarantee
Their most popular & reasonably priced hosted plan is the Office Pro. Seems a bit expensive at first glance, though it includes big extras (vFax, number port, toll-free #), along with one of the most knowledgable and comprehensive support teams in the industry. NextOS portal interface takes time to become fully accustomed to.
$19.95 Free
4.6 / 5
4.629465
RingCentral
Cloud Powered Business Phone System
Complete, all-inclusive cloud PBX solution w/ a ton of flexibility and features. Faxes and calls may be uniquely launched and managed from your desktop. User interface requires some getting accustomed to; pricing tier discounts geared towards multiple users.
$19.99 Free
4.2 / 5
4.19565
Vonage Business Solutions
Award-winning VoIP Specialists
Constantly improving & updating their phone service for the better - one of the most feature-rich and innovative no contract VoIP companies. Tech support are attentative, professional, and thorough. Essentially limitless in scalability - system admins need to be vigilant with regard to incurring high monthly costs due to pricey yet attractive add-ons.
$19.99 Free
4.1 / 5
4.056125

Featured Residential VoIP Reviews

Company
Our Take - Bottom Line
Price
Setup
Reviews
More Details
Phone Power
Unlimited Calls + HUGE Savings
Subscription with two-year commitment equals huge value with unlimited calling to US/Canada. Customer support is limited to weekdays, 9-6 CT and there is a lack of softphone support. Up front payment is required for promotion w/ 30-Day MBG is included.
$8.33 Free
4.6 / 5
4.555555
VoIPo
Risk-Free Guarantee
2-yr subscription at a promotional pricing requires full pre-payment. Includes expansive features, allotted international minutes, & unlimited calls in US and Canada. Service can be used with existing phone - provides free VoIP adapter. Extensive US based support includes live chat, email and live support; reps are only available 8am-4pm PST M-F. Number porting and/or new numbers are available. Comes w/ 30 day money back guarantee.
$6.99 Free
4.2 / 5
4.163265
ViaTalk
Flexibility & Value
Full-featured (40+) in terms of Residential VoIP service, with a competitive price tag to match. ViaTalk's two-Line feature adds a lot of value to the service. 14-day refund policy creates a very small window for testing out services - BYOD if possible.
$8.95 Free
4.5 / 5
4.5

Our Rating Factors Are Based On...

About our VoIP Reviews - Our extensive reviews and rankings are composed of 6 main factors:

1. Sound/Call Quality2. Installation Process3. Customer Experience
How good or bad is the quality of calls? Are there any discrepancies such as echo, delay, etc.? If so how prominent were they, and how long were they affective?How much effort did it take to get up and fully running? What equipment was included - phone adapter, Ethernet cable, power adapter, etc? Was there provisioning involved? Assistance from the provider or manufacturer Needed? If so why?Encapsulates users interactions. Includes tech support, sales, navigation of user portal, and overall experiences with the service and provider’s customer-centric resources. Details feedback on live reps - were they knowledgeable, was there long wait times, etc.
4. Service Reliability5. Features6. Price
Cover factors that affect the availability of the service including, outages, disaster redundancies, tech support availability and more. Users should note the affects of the provider’s scheduled downtime - i.e. how long was it down, maintenance, updates, etc.Outlines the features included, as well as hands-on experiences of them. Includes exclusive offerings, add-on features, scalability/flexibility of these features. Also accounts for quality, availability, and pricing of these features.Details pricing options and points, as well as early termination fees, equipment charges, flexibility of pricing, monthly charges, etc. Represent the cumulative cost value of service with this provider.

 

Our Tips For Buyers...

VoIP offers different solutions designed to fit various needs. With that, there are hosted VoIP solutions, in which a provider delivers and manages service(s) to you, and on-site solutions which require you to supply, manage, and maintain the necessary hardware. Both solutions dictate different levels of user involvement - as both solutions work differently to provide the same end result service. Though both options allow you to handle the basic functionality of the selected system, more advanced options are also readily available via user control panels.

Equipment and network quality can greatly impact the quality of calls; therefore, you want to be sure that you have chosen the best option, and have all the necessary equipment. As households and businesses vary in size and need, so do the equipment requirements. VoIP requires a sufficient broadband connection with bandwidth. (Note: the amount of bandwidth needed is determined by the amount of simultaneous users) Also users should be sure their internal network is fit to handle all the data (use our speed test tool to determine). Additionally, you should be sure your phones can support Voice over IP transmitting. In doing this, users will need SIP ready phones, or for non IP phones you will need a analog telephone adapter.

While VoIP offers tremendous cost efficiency in comparison to landlines, you should be aware that cost savings is relative to your calling needs. Installation and equipment fees are relative to the selected setting and system. Additionally, all startup and operating costs are determined based on the vendor and plan selected. In regards to calling plans, many services have additional fees for add-on features as well as international calling. VoIP calling is typically unlimited within the US and Canada; however, many times connecting to special lines or mobile phones can incur extra charges. Users should determine their needs before seeking out a vendor. Aside from need, users’ infrastructure also plays a large part in determining the overall cost efficiency of switching to this solution. If you will require an elaborate solution, costs will typically reflect this.