The features of this service is very good. The rep also knew her stuff. I'm looking forward to years of reliable VoIP service. And my phone looks totally cool. In fact, if my phone was a person, I would totally want to go out with it. It's THAT good looking. The rep was pretty good too. She had a unique musical candy fruit-like name. Her name sounded something like "Tangerine" or "Tambourine" or "Tangy". Something like that. It was cute and I like tangy fruits and candy...especially those sour powder candy. She made it easy for me to make my purchase. I was also pleased that the agent was from the US. I want us to continue to have jobs in the US for our country's sake and for our economy. Looks like 8x8 has everything I need for a VoIP solution.
VoIP Reviews - Ins & Outs on Top VoIP Providers
Before signing up with any provider it is absolutely essential to read consumer VoIP reviews and ratings. User reviews allow for all aspects, positive and negative, to be fairly presented. Don't just take the provider's word for it, go behind the scenes and get hands on experiences and tribulations from real VoIP subscribers.
What to Look for When Reading Reviews...
1. Retain Objectivity - Identify the purpose of the review. Is the review factual, emotional, or opinion based.
2. Comprehension - Does it capture all the points of the provider. Look for a comprehensive scope within a review.
3. Check the Dating - Providers change over time. Look for the most current information to fairly assess a company.
4. Identity - Anonymous reviews diminish credibility and the authority of the source. Look for the reviewer's validity.
Our first experience with a VOIP service and so far everything has been great. We did a lot of research before deciding to go with 8x8 and have no regrets. Their prices are competitive. We have 11 lines and use the Polycom phones. We have had no problems with slow internet or dropped calls. Sales staff and support staff have been very helpful. Setup was a breeze and online management is user-friendly. Also appreciate all the online documentation and user guides.
Lines went down momentarily because of a AMZN Payment processing issue. Flowroute credited me in advance-keeping me online- while the AMZN processing glitch was resolved. Excellent support.
Signed up with webex in December and so far the service seems decent with pretty standard features. Haven't had any issues with the product, nor have I ever had to call support, so I guess that's a good thing. Overall the service does what it's supposed to. I did later find that I overpaid, so there are definitely cheaper options.
Can't say enough about Vonage support , service , and management tools. If you don't consider them the best provider out there you obviously haven't used the service