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Featured Business VoIP Reviews

Provider
Our Take - Bottom Line
Price
Setup
Reviews
More Details
Amazing Service Guarantee
Simply put, Nextiva is the most powerful system we've come across. Along with one of the most knowledgable and comprehensive support teams in the industry, Nextiva's award-winning Office Pro is aggressively priced at $19.95/mo/user, and comes with over 40 robust calling features catering to any size business. With no startup fees, and their 30 day money back guarantee, Nextiva is a must try!
$19.95 Free
4.5
36 Reviews
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Cloud Powered Business Phone System
Complete, all-inclusive cloud PBX solution w/ a ton of flexibility and features. Faxes and calls may be uniquely launched and managed from your desktop. User interface requires some getting accustomed to; pricing tier discounts geared towards multiple users.
$19.99 Free
4.3
63 Reviews
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MiCloud: 3 Months Free + Free Setup
Mitel keeps their ear to the ground when it comes to customer needs and business communication solutions. They constantly run focus groups and monitor social media to better understand what their clients want. Although they are well known for developing their own hardware, Mitel has begun to focus on BYOD and also browser-based platforms. By keeping their software OS-agnostic, they have expanded their potential customer base. Mitel has over 60 million users worldwide.
$19.99 Free
4.4
7 Reviews
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Award-winning Business VoIP Experts
Constantly improving & updating their phone service for the better - one of the most feature-rich and innovative no contract VoIP companies. Tech support are attentative, professional, and thorough. Essentially limitless in scalability - system admins need to be vigilant with regard to incurring high monthly costs due to pricey yet attractive add-ons.
$19.99 Free
4.0
38 Reviews
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Recognized Leader by Gartner & Forbes
Deep feature set that's only getting deeper, in a phone system that's easy to both manage and maintain. Virtual Office Pro integrates fax, conferencing, voice, and chat incredibly well. 8x8's mobile apps are equally polished and robust versions of the desktop offering.
$19.99 Free
4.3
36 Reviews
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Featured Residential VoIP Reviews

Company
Our Take - Bottom Line
Price
Setup
Reviews
More Details
All-inclusive Premiere Features
An all-inclusive affordable service that is tailored to your specific needs. Includes all their VoIP features with any plan. Not the lowest price out there, but comes extremely highly rated by their customers for their amazing service and levels of support.
$8.97 Free
4.9
9 Reviews
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Unlimited Calls + HUGE Savings
Subscription with two-year commitment equals huge value with unlimited calling to US/Canada. Customer support is limited to weekdays, 9-6 CT and there is a lack of softphone support. Up front payment is required for promotion w/ 30-Day MBG is included.
$8.33 Free
4.4
11 Reviews
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Risk-Free Guarantee
2-yr subscription at a promotional pricing requires full pre-payment. Includes expansive features, allotted international minutes, & unlimited calls in US and Canada. Service can be used with existing phone - provides free VoIP adapter. Extensive US based support includes live chat, email and live support; reps are only available 8am-4pm PST M-F. Number porting and/or new numbers are available. Comes w/ 30 day money back guarantee.
$6.99 Free
3.8
8 Reviews
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How Our Editors Rank and Review VoIP Providers...

How Our Editors Rank and Review VoIP Providers

Our extensive reviews and rankings are composed of 6 main factors: About our VoIP Reviews

  •  
     
    Product Quality

    How good or bad is the performance quality of the service/product offered? Are there any discrepancies such as echo, delay, etc.? If so how prominent were they, and how long were they affective?

  •  
     
    Refund Policy

    Does the service provider offer a money back guarantee? If so, what is it? Potential customers should be able to trial a services and get a full refund if they are not satisfied.

  •  
     
    Setup Process

    How much effort did it take to get up and fully running? Assistance from the provider or manufacturer Needed? If so why?  What are the provider's commonly known setup issues?

  •  
     
    Pricing

    Details pricing options and points, as well as early termination fees, equipment charges, flexibility of pricing, monthly charges, etc. Represent the cumulative cost value of service with this provider.

  •  
     
    Customer Experience

    Encapsulates users interactions with the company's support department. Includes tech support, sales, email correspondence, navigation of user portal, and overall experiences with the service and provider’s customer-centric resources. Details feedback on live reps - were they knowledgeable, was there long wait times, etc.

  •  
     
    Service Reliability

    Cover factors that affect the availability of the service including, outages, disaster redundancies, uptime, tech support availability and more. Users should note the affects of the provider’s scheduled downtime - i.e. how long was it down, maintenance, updates, etc.

  •  
     
    Uptime Guarantee

    What is the service provider's guaranteed uptime? Do they deliver what they promise?

  •  
     
    Features

    Outlines the features offered and included, as well as hands-on experiences of them. Includes exclusive offerings, add-on features, scalability/flexibility of these features. Also accounts for quality, availability, and pricing of these features.

Disclosure: Our team of editors work hard to offer you invaluable and up-to-date reviews on all the communication service providers out there. In order to provide you with this free service, we collect referral fees from service providers displayed on our site. We assure you that this does not influence any of the content we publish, but only supports our honest efforts to offer you the best and most transparent comparisons. For more info regarding this disclosure email contact@getvoip.com.

Our Tips For Buyers...

VoIP offers different solutions designed to fit various needs. With that, there are hosted VoIP solutions, in which a provider delivers and manages service(s) to you, and on-site solutions which require you to supply, manage, and maintain the necessary hardware. Both solutions dictate different levels of user involvement - as both solutions work differently to provide the same end result service. Though both options allow you to handle the basic functionality of the selected system, more advanced options are also readily available via user control panels.

Equipment and network quality can greatly impact the quality of calls; therefore, you want to be sure that you have chosen the best option, and have all the necessary equipment. As households and businesses vary in size and need, so do the equipment requirements. VoIP requires a sufficient broadband connection with bandwidth. (Note: the amount of bandwidth needed is determined by the amount of simultaneous users) Also users should be sure their internal network is fit to handle all the data (use our speed test tool to determine). Additionally, you should be sure your phones can support Voice over IP transmitting. In doing this, users will need SIP ready phones, or for non IP phones you will need a analog telephone adapter.

While VoIP offers tremendous cost efficiency in comparison to landlines, you should be aware that cost savings is relative to your calling needs. Installation and equipment fees are relative to the selected setting and system. Additionally, all startup and operating costs are determined based on the vendor and plan selected. In regards to calling plans, many services have additional fees for add-on features as well as international calling. VoIP calling is typically unlimited within the US and Canada; however, many times connecting to special lines or mobile phones can incur extra charges. Users should determine their needs before seeking out a vendor. Aside from need, users’ infrastructure also plays a large part in determining the overall cost efficiency of switching to this solution. If you will require an elaborate solution, costs will typically reflect this.

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RingCentral - Overall decent phone service...

Overall decent phone service at a fair price.

Lots of fun features to play with.

Overall decent phone service at a fair price.

Lots of fun features to play with.

Quality
Installation
Support
Reliability
Features
Price
Overall
4.4

Mitel - Very easy to setup and scale...

When I was first searching for a voip phone system, it was difficult to sort through all of the clutter to find just what I needed. Mitel however explained exactly what they provided in a clear and concise fashion, and I have been satisfied with them ever since. It is very easy to set up, and easy also to scale up from as small as two people to two hundred people.

When I was first searching for a voip phone system, it was difficult to sort through all of the clutter to find just what I needed. Mitel however explained exactly what they provided in a clear and concise fashion, and I have been satisfied with them ever since. It is very easy to set up, and easy also to scale up from as small as two people to two hundred people.

Quality
Installation
Support
Reliability
Features
Price
Overall
4.9

Vonage Business Solutions - Offers many more features...

Offers many more features w/o the nickel/dime charges per feature we used to get from our previous phone provider.

Offers many more features w/o the nickel/dime charges per feature we used to get from our previous phone provider.

Cons: Receiving Faxes not easy
Quality
Installation
Support
Reliability
Features
Price
Overall
5.0

Jive Communications - Overall, I have had a great experience...

Overall, I have had a great experience with Jive. Their customer service is excellent. They always answer my questions quickly and thoroughly. The options for different dial plans is also great. We were able to create a dial plan that fit our office's needs perfectly.

Overall, I have had a great experience with Jive. Their customer service is excellent. They always answer my questions quickly and thoroughly. The options for different dial plans is also great. We were able to create a dial plan that fit our office's needs perfectly.

Pros: Customer Service, ease of use, and options offered
Quality
Installation
Support
Reliability
Features
Price
Overall
4.6

Jive Communications - I have been using Jive for...

I have been using Jive for about a month, everything has been great. Anytime I have had questions there support team was able to resolve the issue and supply documentation to review.

I have been using Jive for about a month, everything has been great. Anytime I have had questions there support team was able to resolve the issue and supply documentation to review.

Pros: Great Support team, easy to make changes, great visual,
Cons: Reports can not be filters to set groups
Quality
Installation
Support
Reliability
Features
Price
Overall
4.9

Jive Communications - Jive is a great office communications...

Jive is a great office communications platform. It's flexible and has a ton of calling features that makes the office day run smooth. From ease of transferring calls, to the office directory, to the call filtering services, Jive has it all...and cost-effectively. Customer service is only a call or an email away for any question and courteous as can be.

Jive is a great office communications platform. It's flexible and has a ton of calling features that makes the office day run smooth. From ease of transferring calls, to the office directory, to the call filtering services, Jive has it all...and cost-effectively. Customer service is only a call or an email away for any question and courteous as can be.

Quality
Installation
Support
Reliability
Features
Price
Overall
5.0

Jive Communications - Switched over to Jive after...

Our company switched over to Jive VOIP phones after speaking with sales reps from several Hosted VOIP providers (8x8 and Mitel were the runners up). I choose Jive because of the awesome feature set (all included), no contract and great customer service.

Some of the features that Jive includes for free are upcharges with other companies (Presence Monitoring, mobile soft phone app, chrome browser plug in with click to dial, virtual fax, unlimited conference bridges… etc). It is really nice to be able to have all these if you need or want to use them. I also really like the user interface and dial plan editor which is super easy to use and makes customization almost unlimited. About the only feature you would have to pay more for is space for call recording on Amazon if you want to record calls.

We had a few great demos with the setup folks and they were all very knowledgeable and very willing to help. It is really impressive to me how good the customer service with Jive is. Everyone I have ever spoken to there is so helpful and friendly.

Jive gave me 2 polycom phones on a free trial which was great. We ended up going with the VVX400 phones. During the trial we were able to determine we had an internet issue with Comcast (Maybe Jive can give them a customer service lesson!) and were able to get that resolved before going live which made the turnover much better. I highly recommend a trial period.

Our number port was quicker than expected and we have had great call quality since we switched. We have 50mbps down and 10mbps up Comcast business internet connection and 10 phones. We did have some issues with the presence monitoring that Jive’s awesome tech support ironed out with some setting changes on our SonicWall firewall (increase UDP time out to 300 for any IT folk).

I knew I wanted Hosted VOIP to get rid of the maintenance and upgrades associated with having our own PBX… But, I was worried to make the switch after having most local phone folks try to talk me out of it and hearing many call quality horror stories. But, through the whole process Jive was very helpful and they make it possible for you to switch without worry by doing a free trial. I am very happy with my choice!

Our company switched over to Jive VOIP phones after speaking with sales reps from several Hosted VOIP providers (8x8 and Mitel were the runners up). I choose Jive because of the awesome feature set (all included), no contract and great customer service.

Some of the features that Jive includes for free are upcharges with other companies (Presence Monitoring, mobile soft phone app, chrome browser plug in with click to dial, virtual fax, unlimited conference bridges… etc). It is really nice to be able to have all these if you need or want to use them. I also really like the user interface and dial plan editor which is super easy to use and makes customization almost unlimited. About the only feature you would have to pay more for is space for call recording on Amazon if you want to record calls.

We had a few great demos with the setup folks and they were all very knowledgeable and very willing to help. It is really impressive to me how good the customer service with Jive is. Everyone I have ever spoken to there is so helpful and friendly.

Jive gave me 2 polycom phones on a free trial which was great. We ended up going with the VVX400 phones. During the trial we were able to determine we had an internet issue with Comcast (Maybe Jive can give them a customer service lesson!) and were able to get that resolved before going live which made the turnover much better. I highly recommend a trial period.

Our number port was quicker than expected and we have had great call quality since we switched. We have 50mbps down and 10mbps up Comcast business internet connection and 10 phones. We did have some issues with the presence monitoring that Jive’s awesome tech support ironed out with some setting changes on our SonicWall firewall (increase UDP time out to 300 for any IT folk).

I knew I wanted Hosted VOIP to get rid of the maintenance and upgrades associated with having our own PBX… But, I was worried to make the switch after having most local phone folks try to talk me out of it and hearing many call quality horror stories. But, through the whole process Jive was very helpful and they make it possible for you to switch without worry by doing a free trial. I am very happy with my choice!

Pros: Customer Service
Quality
Installation
Support
Reliability
Features
Price
Overall
5.0

VoIPo - DON T GO WITH VOIPO!!!

DON T GO WITH VOIPO!!!

BEWARE ! This company is a scam. Once they have your credit card number, they tell you they are sending out the equipment. They never do, and tell you that since it is lost, you must pay for new equipment to be sent out, even though you don t have it. They give you a hard time about refunds, and when they finally do, they give you half of your money back. This company is a TOTAL SCAM. I have found out from several other people now, that they have had the same problem. Don t give these people your credit card number, you will be sorry!!!

DON T GO WITH VOIPO!!!

BEWARE ! This company is a scam. Once they have your credit card number, they tell you they are sending out the equipment. They never do, and tell you that since it is lost, you must pay for new equipment to be sent out, even though you don t have it. They give you a hard time about refunds, and when they finally do, they give you half of your money back. This company is a TOTAL SCAM. I have found out from several other people now, that they have had the same problem. Don t give these people your credit card number, you will be sorry!!!

Quality
Installation
Support
Reliability
Features
Price
Overall
0.9

Vonage Business Solutions - I was using Voipo, trying to use...

I was using Voipo, trying to use it anyway. I decided something that works is better than something that's cheap so I called Vonage. They sent me out a Grandstream GXP1405 right away. They took a long time to port my lines (ten days for my phone, six weeks for my fax). But they started billing me right away.

Since 1/25/2015, I haven't been able to get the phone to work. It still doesn't. After some twenty hours with their tech support and my tech support, Vonage finally decided the phone itself might be the problem.
I got the fax to work today but it still doesn't forward to my e-mail.

If you're not getting enough frustration in your life, give them a try.

I was using Voipo, trying to use it anyway. I decided something that works is better than something that's cheap so I called Vonage. They sent me out a Grandstream GXP1405 right away. They took a long time to port my lines (ten days for my phone, six weeks for my fax). But they started billing me right away.

Since 1/25/2015, I haven't been able to get the phone to work. It still doesn't. After some twenty hours with their tech support and my tech support, Vonage finally decided the phone itself might be the problem.
I got the fax to work today but it still doesn't forward to my e-mail.

If you're not getting enough frustration in your life, give them a try.

Pros: They bill efficiently.
Cons: It doesn't work.
Quality
Installation
Support
Reliability
Features
Price
Overall
1.0

RingCentral - We've continually enjoyed excellent...

We've continually enjoyed excellent service and price from Ring Central for many years. Would always recommend them highly...at every opportunity.

We've continually enjoyed excellent service and price from Ring Central for many years. Would always recommend them highly...at every opportunity.

Quality
Installation
Support
Reliability
Features
Price
Overall
5.0