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Featured Business VoIP Reviews

Provider
Our Take - Bottom Line
Price
Setup
Reviews
More Details
Amazing Service Guarantee
Simply put, Nextiva is the most powerful system we've come across. Along with one of the most knowledgable and comprehensive support teams in the industry, Nextiva's award-winning Office Pro is aggressively priced at $19.95/mo/user, and comes with over 40 robust calling features catering to any size business. With no startup fees, and their 30 day money back guarantee, Nextiva is a must try!
$19.95 Free
4.5
36 Reviews
Get Quote
Cloud Powered Business Phone System
Complete, all-inclusive cloud PBX solution w/ a ton of flexibility and features. Faxes and calls may be uniquely launched and managed from your desktop. User interface requires some getting accustomed to; pricing tier discounts geared towards multiple users.
$19.99 Free
4.3
66 Reviews
Get Quote
MiCloud: 3 Months Free + Free Setup
Mitel keeps their ear to the ground when it comes to customer needs and business communication solutions. They constantly run focus groups and monitor social media to better understand what their clients want. Although they are well known for developing their own hardware, Mitel has begun to focus on BYOD and also browser-based platforms. By keeping their software OS-agnostic, they have expanded their potential customer base. Mitel has over 60 million users worldwide.
$19.99 Free
4.0
9 Reviews
Get Quote
Award-winning Business VoIP Experts
Constantly improving & updating their phone service for the better - one of the most feature-rich and innovative no contract VoIP companies. Tech support are attentative, professional, and thorough. Essentially limitless in scalability - system admins need to be vigilant with regard to incurring high monthly costs due to pricey yet attractive add-ons.
$19.99 Free
4.0
43 Reviews
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Fully Customizable Hosted VoIP
Competitive pricing & extensive feature set, backed up by a native, knowledgeable customer support team. Wide roster of phones w/ easy implementation and in-depth system management. Jive includes many advanced features where other companies charge a monthly fee.
$19.95 Free
4.5
44 Reviews
Get Quote

Featured Residential VoIP Reviews

Company
Our Take - Bottom Line
Price
Setup
Reviews
More Details
All-inclusive Premiere Features
An all-inclusive affordable service that is tailored to your specific needs. Includes all their VoIP features with any plan. Not the lowest price out there, but comes extremely highly rated by their customers for their amazing service and levels of support.
$8.97 Free
4.9
9 Reviews
Get Quote
Unlimited Calls + HUGE Savings
Subscription with two-year commitment equals huge value with unlimited calling to US/Canada. Customer support is limited to weekdays, 9-6 CT and there is a lack of softphone support. Up front payment is required for promotion w/ 30-Day MBG is included.
$8.33 Free
4.4
11 Reviews
Get Quote
Risk-Free Guarantee
2-yr subscription at a promotional pricing requires full pre-payment. Includes expansive features, allotted international minutes, & unlimited calls in US and Canada. Service can be used with existing phone - provides free VoIP adapter. Extensive US based support includes live chat, email and live support; reps are only available 8am-4pm PST M-F. Number porting and/or new numbers are available. Comes w/ 30 day money back guarantee.
$6.99 Free
3.8
8 Reviews
Get Quote
How Our Editors Rank and Review VoIP Providers...

How Our Editors Rank and Review VoIP Providers

Our extensive reviews and rankings are composed of 6 main factors: About our VoIP Reviews

  •  
     
    Product Quality

    How good or bad is the performance quality of the service/product offered? Are there any discrepancies such as echo, delay, etc.? If so how prominent were they, and how long were they affective?

  •  
     
    Refund Policy

    Does the service provider offer a money back guarantee? If so, what is it? Potential customers should be able to trial a services and get a full refund if they are not satisfied.

  •  
     
    Setup Process

    How much effort did it take to get up and fully running? Assistance from the provider or manufacturer Needed? If so why?  What are the provider's commonly known setup issues?

  •  
     
    Pricing

    Details pricing options and points, as well as early termination fees, equipment charges, flexibility of pricing, monthly charges, etc. Represent the cumulative cost value of service with this provider.

  •  
     
    Customer Experience

    Encapsulates users interactions with the company's support department. Includes tech support, sales, email correspondence, navigation of user portal, and overall experiences with the service and provider’s customer-centric resources. Details feedback on live reps - were they knowledgeable, was there long wait times, etc.

  •  
     
    Service Reliability

    Cover factors that affect the availability of the service including, outages, disaster redundancies, uptime, tech support availability and more. Users should note the affects of the provider’s scheduled downtime - i.e. how long was it down, maintenance, updates, etc.

  •  
     
    Uptime Guarantee

    What is the service provider's guaranteed uptime? Do they deliver what they promise?

  •  
     
    Features

    Outlines the features offered and included, as well as hands-on experiences of them. Includes exclusive offerings, add-on features, scalability/flexibility of these features. Also accounts for quality, availability, and pricing of these features.

Disclosure: Our team of editors work hard to offer you invaluable and up-to-date reviews on all the communication service providers out there. In order to provide you with this free service, we collect referral fees from service providers displayed on our site. We assure you that this does not influence any of the content we publish, but only supports our honest efforts to offer you the best and most transparent comparisons. For more info regarding this disclosure email contact@getvoip.com.

Our Tips For Buyers...

VoIP offers different solutions designed to fit various needs. With that, there are hosted VoIP solutions, in which a provider delivers and manages service(s) to you, and on-site solutions which require you to supply, manage, and maintain the necessary hardware. Both solutions dictate different levels of user involvement - as both solutions work differently to provide the same end result service. Though both options allow you to handle the basic functionality of the selected system, more advanced options are also readily available via user control panels.

Equipment and network quality can greatly impact the quality of calls; therefore, you want to be sure that you have chosen the best option, and have all the necessary equipment. As households and businesses vary in size and need, so do the equipment requirements. VoIP requires a sufficient broadband connection with bandwidth. (Note: the amount of bandwidth needed is determined by the amount of simultaneous users) Also users should be sure their internal network is fit to handle all the data (use our speed test tool to determine). Additionally, you should be sure your phones can support Voice over IP transmitting. In doing this, users will need SIP ready phones, or for non IP phones you will need a analog telephone adapter.

While VoIP offers tremendous cost efficiency in comparison to landlines, you should be aware that cost savings is relative to your calling needs. Installation and equipment fees are relative to the selected setting and system. Additionally, all startup and operating costs are determined based on the vendor and plan selected. In regards to calling plans, many services have additional fees for add-on features as well as international calling. VoIP calling is typically unlimited within the US and Canada; however, many times connecting to special lines or mobile phones can incur extra charges. Users should determine their needs before seeking out a vendor. Aside from need, users’ infrastructure also plays a large part in determining the overall cost efficiency of switching to this solution. If you will require an elaborate solution, costs will typically reflect this.

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Vonage Business - I was asked to contact Vonage...

So I was asked to contact Vonage (among other providers) to switch our business line from Verizon. We are in the plumbing industry so our phones are our lives! It was scary at first and many days while numbers were being ported and lines setup prior to throwing the switch on I was on pins and needles. BUT THEN the morning the switch was made it was absolutely seamless - there was NOTHING for me to do but sit back and let Vonage System do what it does.

From speaking to the sales rep to get the ball rolling, to taking the online web based training classes (options are endless for the busy worker), to receiving the phones (easy easy setup - no tech needed), to the flipping of the switch, to asking questions because others didn't go to training and not feel stupid, to adding additional lines to port once the boss was totally happy, to making me a rock star in the eyes of my boss (priceless), VONAGE was AWESOME.

Oh and did I mention the customer care team - no matter what button I pressed I was never passed around, never had a rep who didn't know how to advise or help me! I had a group of reps that not only was helpful but actually sounded like they LOVED THEIR JOB AND KNEW EVERYTHING ABOUT THEIR OWN PROTECT!

That kind of customer service and customer dedication and training is rare. We are expanding our business to include another division and guess who will be the first person I call to setup new phone lines, virtual receptionist, etc..........yep you guessed it --- the only provider I could possible depend on VONAGE! 20 STARS for just doing what you do better than the rest.

So I was asked to contact Vonage (among other providers) to switch our business line from Verizon. We are in the plumbing industry so our phones are our lives! It was scary at first and many days while numbers were being ported and lines setup prior to throwing the switch on I was on pins and needles. BUT THEN the morning the switch was made it was absolutely seamless - there was NOTHING for me to do but sit back and let Vonage System do what it does.

From speaking to the sales rep to get the ball rolling, to taking the online web based training classes (options are endless for the busy worker), to receiving the phones (easy easy setup - no tech needed), to the flipping of the switch, to asking questions because others didn't go to training and not feel stupid, to adding additional lines to port once the boss was totally happy, to making me a rock star in the eyes of my boss (priceless), VONAGE was AWESOME.

Oh and did I mention the customer care team - no matter what button I pressed I was never passed around, never had a rep who didn't know how to advise or help me! I had a group of reps that not only was helpful but actually sounded like they LOVED THEIR JOB AND KNEW EVERYTHING ABOUT THEIR OWN PROTECT!

That kind of customer service and customer dedication and training is rare. We are expanding our business to include another division and guess who will be the first person I call to setup new phone lines, virtual receptionist, etc..........yep you guessed it --- the only provider I could possible depend on VONAGE! 20 STARS for just doing what you do better than the rest.

Pros: What's not to love!
Cons: Mobile App
Quality
Installation
Support
Reliability
Features
Price
Overall
5.0

Vonage Business - Voice quality is exceptional and my calls...

I've been using Vonage Business since 2008. The voice quality is exceptional and my calls rarely drop. I love the automated receptionist because it gives me a phone system found in large law firms but meets my sole practitioner budget. Their customer service is friendly and helpful. Recently they've added a lot of new features.

Since I've started using eFax, it's saved me hundreds of dollars on paper. Also, the convenience of having the fax already in a PDF saves me lots of time. It's extremely easy to send faxes as well.

I'm pleased and I'll be a Vonage customer for as long as they'll have me.

I've been using Vonage Business since 2008. The voice quality is exceptional and my calls rarely drop. I love the automated receptionist because it gives me a phone system found in large law firms but meets my sole practitioner budget. Their customer service is friendly and helpful. Recently they've added a lot of new features.

Since I've started using eFax, it's saved me hundreds of dollars on paper. Also, the convenience of having the fax already in a PDF saves me lots of time. It's extremely easy to send faxes as well.

I'm pleased and I'll be a Vonage customer for as long as they'll have me.

Pros: Calls don't drop, automated receptionist
Quality
Installation
Support
Reliability
Features
Price
Overall
4.7

RingCentral - Support experience in general...

The support experience in general was satisfactory. Speaking to the particular issue I called with, it would be helpful to have a "best practices" walkthrough on deprovisioning users, devices, and phone numbers to then be reallocated to a new employee.

The support experience in general was satisfactory. Speaking to the particular issue I called with, it would be helpful to have a "best practices" walkthrough on deprovisioning users, devices, and phone numbers to then be reallocated to a new employee.

Quality
Installation
Support
Reliability
Features
Price
Overall
4.4

Vonage Business - Very stable and mobile friendly...

It works great for our company's phone needs. They just released a new version of their iPhone application and it's been very helpful in setting up our mobile workforce initiative. Now all we have to do is get everyone to move to their mobile device :)

It works great for our company's phone needs. They just released a new version of their iPhone application and it's been very helpful in setting up our mobile workforce initiative. Now all we have to do is get everyone to move to their mobile device :)

Pros: Very Stable
Cons: Android app needs improvement
Quality
Installation
Support
Reliability
Features
Price
Overall
4.3

Mitel - Our company was paying $220...

Our company was paying $220 a month to Verizon for 2 phone lines. Now we're paying less than $50 a month. It took us about 10 minutes on the phone, and about 1 hour when we received equipment to be fully set up and running with the equipment you shipped us. The service is just fine, and I'm happy to no longer be paying almost $3000 per year for phone service.

Our company was paying $220 a month to Verizon for 2 phone lines. Now we're paying less than $50 a month. It took us about 10 minutes on the phone, and about 1 hour when we received equipment to be fully set up and running with the equipment you shipped us. The service is just fine, and I'm happy to no longer be paying almost $3000 per year for phone service.

Pros: so easy and low cost
Cons: need more features
Quality
Installation
Support
Reliability
Features
Price
Overall
4.0

Jive Communications - Simple admin, simple billing...

We switched to Jive from another VoIP provider over a year ago, and that transition went pretty smoothly. Jive support helped me get my devices setup and configured.

Jive has some nice features, most of which we don't even take advantage of.

But I've been very disappointed in their reliability & support. It seems like weekly I get sales staff telling me they call our main inbound DID and get a busy signal, and they have to try multiple times before it goes through to the auto-attendant. I've logged multiple tickets with Jive support on this, and the response pattern is always the same:
- "Your setup looks fine" (uh, I know that - because it usually works)
- "I tested it, and everything worked" (yup, because it works most of the time)
- "It must be a problem with your network/firewall" (uh, nope - inbound calls routing to the auto-attendant don't touch my network, that's all on Jive. Thanks for blaming me, though!)

We're looking for another solution - our business needs better reliability and support than what i'm getting.

We switched to Jive from another VoIP provider over a year ago, and that transition went pretty smoothly. Jive support helped me get my devices setup and configured.

Jive has some nice features, most of which we don't even take advantage of.

But I've been very disappointed in their reliability & support. It seems like weekly I get sales staff telling me they call our main inbound DID and get a busy signal, and they have to try multiple times before it goes through to the auto-attendant. I've logged multiple tickets with Jive support on this, and the response pattern is always the same:
- "Your setup looks fine" (uh, I know that - because it usually works)
- "I tested it, and everything worked" (yup, because it works most of the time)
- "It must be a problem with your network/firewall" (uh, nope - inbound calls routing to the auto-attendant don't touch my network, that's all on Jive. Thanks for blaming me, though!)

We're looking for another solution - our business needs better reliability and support than what i'm getting.

Pros: Simple admin, simple billing
Cons: inbound call failures (busy signals), unhelpful tech support
Quality
Installation
Support
Reliability
Features
Price
Overall
2.1

RingCentral - We have found Ring Central...

We have found Ring Central to be very effective for our business, and those rare times when we experienced a problem, the technical support at Ring Central took care of the problem right away.

We have found Ring Central to be very effective for our business, and those rare times when we experienced a problem, the technical support at Ring Central took care of the problem right away.

Quality
Installation
Support
Reliability
Features
Price
Overall
5.0

Vonage Business - We spent considerable...

We spent considerable time with our Vonage sales person, David Gray configuring a system that would meet our needs. He sold us on a Yealink cordless phone system. As a small business we needed 7 extensions plus one Polycom desk unit to be used for conference calls. We made it clear to him that we needed to be able to communicate between the phonesets as one would assume when buying a business phone system.

The Yealinks require two base units to service 7 phones. After receiving them and setting them up, we found that you can't intercom between the units that are on different bases making the setup useless as a SYSTEM.

We called Vonage to find a solution and it took 5 tries to get the tech guy to even understand that they wouldn't intercom. Then he sends me to a higher tech support in India to someone that I couldn't understand a word of because their office was having a celebration of some sort. Back to basic customer service and 15 minutes on hold and I finally get the solution from the support person, "we won't allow you to return them so sell them on Ebay"!! After much vigilance I get the next level of intelligence at Vonage, Amy, she repeats the whole thing and after 45 minutes she agrees to take them back for a $180 re-stocking fee. Then she reduces it to $60. Then she says she wants to review my conversation with the sales guy David Gray. She calls me back the next day and says there was nothing where David told me that it would be able to intercom so she tries to back out of the return again. After more vigilance on my part, she agrees to a $60 return charge again.

She and her supervisors completely missed the point that a system should work as a system and that the sales person should know wether it does or doesn't work before selling it, and that if they make a mistake, own up to it and make it right instead of nickle and diming a customer to death!

We spent considerable time with our Vonage sales person, David Gray configuring a system that would meet our needs. He sold us on a Yealink cordless phone system. As a small business we needed 7 extensions plus one Polycom desk unit to be used for conference calls. We made it clear to him that we needed to be able to communicate between the phonesets as one would assume when buying a business phone system.

The Yealinks require two base units to service 7 phones. After receiving them and setting them up, we found that you can't intercom between the units that are on different bases making the setup useless as a SYSTEM.

We called Vonage to find a solution and it took 5 tries to get the tech guy to even understand that they wouldn't intercom. Then he sends me to a higher tech support in India to someone that I couldn't understand a word of because their office was having a celebration of some sort. Back to basic customer service and 15 minutes on hold and I finally get the solution from the support person, "we won't allow you to return them so sell them on Ebay"!! After much vigilance I get the next level of intelligence at Vonage, Amy, she repeats the whole thing and after 45 minutes she agrees to take them back for a $180 re-stocking fee. Then she reduces it to $60. Then she says she wants to review my conversation with the sales guy David Gray. She calls me back the next day and says there was nothing where David told me that it would be able to intercom so she tries to back out of the return again. After more vigilance on my part, she agrees to a $60 return charge again.

She and her supervisors completely missed the point that a system should work as a system and that the sales person should know wether it does or doesn't work before selling it, and that if they make a mistake, own up to it and make it right instead of nickle and diming a customer to death!

Pros: None
Cons: Absolutely the worst customer service on the planet. Sales will sell you what they can even though it won't work
Quality
Installation
Support
Reliability
Features
Price
Overall
0.9

RingCentral - I've had RingCentral for my small...

I've had RingCentral for my small business for almost 2 years, and I've tried everything to work with and stay with them and I've found their poor service is impacting my business. We have hi-speed cable Internet & have upgraded it and also upgraded RingCentral service more than once per their advice to avoid dropped calls, and calls that won't connect- go right to voicemail even when you're not on the phone line or desktop soft-phone.

My customer support person has to constantly return voicemails when he's at his desk due to RingCentral calls not coming through. The final straw is the poor customer sevice- unless you are a larger small business with something like 50 to 100 lines through them: your support is outside the US. That alone wouldn't be a major problem, but the they've been unable to help solve problems and whenever you contact them- they have you talk to your 'dedicated rep' who must keep you on the phone as they look for resolutions to the problem(s). This on average takes a good 45 minutes to 1-1/2 hours of my time each time I speak with them, only to find out I have to call again because the problem was not resolved. I've written in, a ticket is created- they send a pat, usually generally non-helpful reply via email- then they close the case! The clincher that is driving me to another provider is we've had calls over the last few months that are coming from out of the country and appear to be able to access our business line to make calls.

I've contacted RingCentral multiple times about the issue & initially they tried to refer it back to our Internet provider - until I informed them it is happening at more than one location which uses different internet providers & it is also occurring on their phone app when the phone calls are coming in through the cell provider & not the wifi. They still referred me to the internet providers & cell service. I contacted the cell/internet companies and learned the only common factor was the RingCentral service. I got back to RingCentral and actually found & had to refer them to one of their own published support articles online describing another customer having the same problem & asking them why hadn't they fixed the issue yet- then they took me seriously. But the higher tier support that got back to me again focused on the internet provider- asking about the cable internet port setting.

I'm so done trying to explain repeatedly that the problem is obviously on their end since the issue happens away from these providers. And I'm done with their unreliable calls.

I've had RingCentral for my small business for almost 2 years, and I've tried everything to work with and stay with them and I've found their poor service is impacting my business. We have hi-speed cable Internet & have upgraded it and also upgraded RingCentral service more than once per their advice to avoid dropped calls, and calls that won't connect- go right to voicemail even when you're not on the phone line or desktop soft-phone.

My customer support person has to constantly return voicemails when he's at his desk due to RingCentral calls not coming through. The final straw is the poor customer sevice- unless you are a larger small business with something like 50 to 100 lines through them: your support is outside the US. That alone wouldn't be a major problem, but the they've been unable to help solve problems and whenever you contact them- they have you talk to your 'dedicated rep' who must keep you on the phone as they look for resolutions to the problem(s). This on average takes a good 45 minutes to 1-1/2 hours of my time each time I speak with them, only to find out I have to call again because the problem was not resolved. I've written in, a ticket is created- they send a pat, usually generally non-helpful reply via email- then they close the case! The clincher that is driving me to another provider is we've had calls over the last few months that are coming from out of the country and appear to be able to access our business line to make calls.

I've contacted RingCentral multiple times about the issue & initially they tried to refer it back to our Internet provider - until I informed them it is happening at more than one location which uses different internet providers & it is also occurring on their phone app when the phone calls are coming in through the cell provider & not the wifi. They still referred me to the internet providers & cell service. I contacted the cell/internet companies and learned the only common factor was the RingCentral service. I got back to RingCentral and actually found & had to refer them to one of their own published support articles online describing another customer having the same problem & asking them why hadn't they fixed the issue yet- then they took me seriously. But the higher tier support that got back to me again focused on the internet provider- asking about the cable internet port setting.

I'm so done trying to explain repeatedly that the problem is obviously on their end since the issue happens away from these providers. And I'm done with their unreliable calls.

Pros: Many features
Cons: Unreliable service, poor support
Quality
Installation
Support
Reliability
Features
Price
Overall
2.1

Jive Communications - My office uses Jive's...

My office uses Jive's phone services and we have had a very good experience with it. I've been using it myself for a year, and have very little trouble learning how to use it and add users. Most importantly, the customer care representatives have all been outstanding. They are prompt, courteous, professional and handle issues immediately. They also send a follow up email so if the same issue occurs again, you have the information. I would heartily recommend Jive Communications and their Customer Care team!

In the event that some part of the system goes down, Jive notifies by email right away. While this is a nice feature, they tend to send a lot of updates in a short period of time.

My office uses Jive's phone services and we have had a very good experience with it. I've been using it myself for a year, and have very little trouble learning how to use it and add users. Most importantly, the customer care representatives have all been outstanding. They are prompt, courteous, professional and handle issues immediately. They also send a follow up email so if the same issue occurs again, you have the information. I would heartily recommend Jive Communications and their Customer Care team!

In the event that some part of the system goes down, Jive notifies by email right away. While this is a nice feature, they tend to send a lot of updates in a short period of time.

Pros: Excellent Customer Care reps
Cons: Their communication is great, but if something goes down, they send a ~lot~ of emails with updates.
Quality
Installation
Support
Reliability
Features
Price
Overall
4.7