Hosted PBX Providers - Compare The Best Cloud Hosted PBX Phone Services of 2014

So you've determined that you need a cloud hosted PBX solution for your business. Great, but it may be easy to get intimidated by all the services out there, and the transition steps. Don't worry, this guide will break it down for you.

 

Hosted PBX solutions include unlimited calling, plus a wealth of features that come standard. Industry leading providers offer competitive pricing catered to your business needs. Our comparison charts below breakdown award-winning service providers, their pricing, and consumer reviews.

 

Rank
#1
#2
#3
#4
#5
#6
Ratings4.6/54.3/54.1/54.5/54.3/54.6/5
Features
Installation
Price
Reliability
Support
Quality
5
4
3
2
1
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Provider Info
Year Founded
2005
2003
2003
2006
1987
2009
Headquarters
Scottsdale, AZ
San Mateo, California
Atlanta, GA
Orem, UT
San Jose, CA
London, United Kingdom
Service Location
United States
USA, UK, Canada
USA & Canada
United States, Canada
USA & Canada
Worldwide
Service Type Availability
Business Phone Service, Hosted PBX, SIP Trunking, Call Center
Business VoIP, Hosted PBX, SIP Trunking
Business VoIP, Hosted PBX
Business VoIP, Hosted PBX, SIP Trunking, Call Center
Business Phone Service, Hosted PBX, Call Center, Unified Communications
Business VoIP, Hosted PBX, SIP Trunking, Call Center
Popular Plan
Nextiva Office Pro
RingCentral Office
Unlimited Extensions
Hosted IP PBX
Virtual Office Unlimited
Unlimited Domestic
Money Back Guarantee
30-Days
30-Days
Cancel Anytime, No Fees
Cancel Anytime, Fees May Apply
30-Days
Cancel Anytime, No Fees, 30 days free trial
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Services & Pricing
Monthly Cost of Cheapest Service
$19.95/mo
$19.99/mo
$19.99/mo
$19.95/mo
$19.99/mo
$4.99/mo
No Contracts
Yes
Yes
Yes
Yes
No
Yes
Metered Plans
100 Minutes: $8.95/ 500 minutes: $19.95
N/A
$14.99/mo + $0.03/min
N/A
Available
$.014/min
Customizable Plans
Yes
Yes
Yes
Yes
Yes
Yes
Activation Fee
Free
Free
Free
Free
Free
Free
Setup Fee
Free
Free
Free
Free
Free
Free
Number Port Fee
Free
Free
Free
Free
Free
Free
Mobile App
Yes
Yes
Yes
Yes
Yes
No
Own Softphone
No
Yes
Yes
Yes
Yes
Yes
Works with 3rd party Softphones
Yes
Yes
Yes
Yes
No
Yes
Fax Options
Yes
Yes
Yes
Yes
Yes
Yes
Fax Pricing

Starts at $4.95/mo/500 pages

Starts at $7.99/mo/500 Pages

Paperless Fax Only, Unlimited, $15/mo

Free V-Fax Only

Paperless Fax Only - $20/mo for bundle

Sending $0.11/page

Toll Free Numbers
Yes
Number Provided Free (Incoming calls are $0.02/min)
Yes
$5/mo (1000 Mins Included, Add'l $0.03/min)
Yes
$39.99/mo, No per minute charges
Yes
$1.75/mo (Incoming calls are $0.019/min)
Yes
$25.99/mo (1500 Mins Included, Add'l $0.03/min)
Yes
$7.48/mo ($0.04/min)
Local Numbers
Yes
Yes
Yes
Yes
Yes
Yes
BYOD Option
Yes
Yes
Yes
Yes
No
Yes
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Available Features (some features cost extra, as per provider rates)
Advanced Call Forwarding
Yes
Yes
Yes
Yes
Yes
Yes
Anonymous Call Rejection
Yes
Yes
Yes
No
Yes
Yes
Auto Attendant
Yes
Yes
Yes
Yes
Yes
Yes
Busy Lamp Field
Yes
Yes
No
Yes
Yes
Yes
Business SMS
No
No
No
No
No
Yes
Call Queuing
Yes
$14.95/mo/user
Yes
Yes
$14.99/mo plus $0.03/min
Yes
Yes
Set of 6 call queues for $14.99/mo + $9.99 activation
Yes
Call Me Now
Yes
Yes
Yes
No
No
No
Call Notifications
Yes
Yes
Yes
Yes
Yes
Yes
Call Parking
Yes
Yes
Yes
Yes
Yes
Yes
Call Recording
Yes
$5.95/mo/user
Yes
Yes
$4.99/mo for 15 hours recording time
Yes
Yes
Yes
Call Return
Yes
Yes
No
No
Yes
No
Call Waiting
Yes
Yes
Yes
Yes
Yes
Yes
Caller ID
Yes
Yes
Yes
Yes
Yes
Yes
Conference Calls
Yes
$19.95/mo/user
Yes
Yes
Yes
Yes
Yes
Desktop Integration Client
No
No
No
No
No
No
Dial-by-name Directory
Yes
Yes
Yes
Yes
Yes
Yes
Do Not Disturb
Yes
Yes
Yes
Yes
Yes
Yes
E911
Yes
Yes
Yes
Yes
Yes
Yes
Find Me/Follow Me
Yes
Yes
Yes
Yes
Yes
Yes
Group Paging
Yes
Yes
Yes
$4.99/mo per group
Yes
Yes
Yes
Hunt Group
Yes
Yes
Yes
Yes
Yes
Yes
IVR
Yes
Yes
No
Yes
Yes
Yes
Mobile/Deskphone Sync
Yes
Yes
Yes
Yes
Yes
Yes
On-Hold Music
Yes
Yes
Yes
Yes
Yes
Yes
Privacy Options
Yes
Yes
No
Yes
No
Yes
Push To Talk
Yes
Yes
No
No
Yes
Yes
Selective Call Acceptance
Yes
Yes
Yes
Yes
No
Yes
Selective Call Rejection
Yes
Yes
Yes
Yes
Yes
Yes
Shared Call Appearance
Yes
Yes
No
No
No
Yes
Simultaneous Ring
Yes
Yes
Yes
Yes
Yes
Yes
Switchboard Software for Live Receptionist
Yes
Yes
No
No
Yes
$19.99/mo/user - $9.99 activation fee
Yes
Three-way Calling
Yes
Yes
Yes
Yes
Yes
Yes
Unlimited Extensions
Yes
No
Yes
Yes
Yes
Yes
Video Conferencing
No
No
No
No
No
No
Virtual Extensions
Yes
$4.95/mo/ext
Yes
Yes
$14.99/mo/ext
Yes
Yes
$4.99/mo/ext
Yes
$4.99/mo/ext
Voicemail Transcriptions
Yes
Yes
Yes
$4.99/mo/ext
Yes
No
No
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Integrations
Outlook
Yes
Yes
Yes
Yes
Yes
Yes
NetSuite
No
No
No
No
Yes
Yes
SalesForce
Yes
Yes
Yes
Yes
Yes
Yes
SugarCRM
Yes
No
Yes
$2.99/mo
No
Yes
No
Box
No
No
No
No
No
No
Dropbox
No
No
No
No
No
No
Google Drive
No
No
No
No
No
No
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Support
Hours
Mon-Fri 5am-6pm MT
24/7
Mon-Fri: 9AM-9PM EST
24/7
Mon - Fri 8am-5pm PST
24/7
Telephone Support
Yes
Yes
Yes
Yes
Yes
Yes
Email Support
Yes
Yes
Yes
Yes
Yes
Yes
Instant Chat
Yes
Yes
Yes
Yes
Yes
Yes
24/7 Call-in Support
No
Yes
Yes
Tech Support Only
Yes
No
No
FAQs Section
Yes
Yes
Yes
Yes
Yes
Yes
Video Tutorials
Yes
Yes
Yes
Yes
Yes
Yes
E-Guides
Yes
Yes
Yes
Yes
Yes
Yes
Online Ticket Submissions
No
Yes
Yes
Yes
No
Yes
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Latest Consumer Reviews...

Every time I call the help desk...

"Every time I call the help desk, they have a solution for the... "

Although I am fairly new to the system...

"Although I am fairly new to the system I have found the explanations and clarity of use to be of the best I have... "

Very prompt on getting back to us when...

"Shawna M. is an excellent account rep. She is very prompt on getting back to us when we need account support. Because of her I can recommend... "

As a startup we required...

"As a startup we required a telephone system that will suite our fluctuating needs and allow us control our spending. We pick VoIPstudio and we adore it. Sound... "

What is Cloud Hosted PBX VoIP?

PBX stands for Private Branch Exchange, while the Cloud Hosted prefix refers to the manner in which telephone system hardware is stored and maintained virtually.  With Hosted PBX, a provider is responsible for the storage and maintenance of phone system hardware. As a result, the system is completely managed off-site, with no installation or IT costs to the subscriber. Businesses enjoy the ability to uniquely monitor and micro-manage their phone systems via their web-based control panel. Hosted solutions are popular among small to medium sized businesses (approximately 300 lines or less) looking to take their communications to the next level.

Hosted PBX Features & Benefits

Hosted PBX offers a wealth of benefits such as cost, scalability, and redundancy. Additionally, solutions come standard with features like call routing, transfer, call waiting, on-hold music, and more. As this service has grown in popularity over the year, more exclusive offerings have rolled out, including extension dialing, ACD queues, and auto attendant to name a few. Hosted solutions make efficient use of office space, budgets, IT staff, as well as web connectivity. Hosted PBX services are also one of the most secure of offerings, where the provider has a vested interest in protecting your phone system and keeping it running at its best.

Communications are wholly unified, eliminating the need for multiple sets of wiring and other redundancies - simply plug IP hardware into a router. Newer applications from Hosted PBX systems are incredibly flexible, and in having an external party provide the service, employees may access their phone system anywhere there's Internet; from their personal mobile devices. Adding features is typically as simple as a click or download, with flexibility and integration options constantly rolling. Accessability

Don't Forget To...

Make Arrangements Regarding Your New (Temporary?) Phone Number - This can vary depending on what your decision is regarding porting your number. if you are porting over your existing number, DO NOT cancel with your existing provider until the number is completely ported to the new carrier. If you have a new number, be sure and let everyone know, say, with an email blast; if you have a temporary number (which is needed during the number porting process), it may be easiest to have all calls routed to your cell phones for the brief time that your number is being ported. More on Number Porting.

Tip: If you cancel your service with your old carrier before your number is ported, you'll lose it.

Configure Your Dial Plan - One of the first things you need to do is organize how your calls will be routed. You'll have to define a number of call rules, including:
*What hours for your desk phones to ring
*How to handle off-hours—whether calls go to voice mail or another phone, such as your cell
*How to handle faxes
*What buttons activate certain features, like pressing 1 for voice mail
*Setting your dial-by-name directory
*Simultaneous and sequential ringing/Find me & follow me rules

Tip: Be sure to configure your E-911 settings when you first set up your PBX

Review Your Bill - Review the first and second month's bill to make sure that you have all the services you paid for. There are setup fees that may or may not be waived, activation fees, and number porting fees. If there's something you don't understand about your bill, be sure to call in to customer support, as they will explain it to you or fix the problem.

Write a Review - Share your experience with the world. Other people will get to gain from what you learned along the way. Talk about pleasant and unpleasant surprises, too. Other potential customers will want to know your experience. Review here.