Hosted PBX Providers - Compare The Best Cloud Hosted PBX Phone Services of 2015

So you've determined that you need a cloud hosted PBX solution for your business. Great, but it may be easy to get intimidated by all the services out there, and the transition steps. Don't worry, this guide will break it down for you.

 

Hosted PBX solutions include unlimited calling, plus a wealth of features that come standard. Industry leading providers offer competitive pricing catered to your business needs. Our comparison charts below breakdown award-winning service providers, their pricing, and consumer reviews.

 

Rank
#1
#2
#3
#4
#5
#6
Ratings4.6/54.3/54.5/54.1/54.3/54.5/5
Features
Installation
Price
Reliability
Support
Quality
5
4
3
2
1
User ReviewsRead ReviewsRead ReviewsRead ReviewsRead ReviewsRead ReviewsRead Reviews
Details
Provider Info
Year Founded
2005
2003
1972
2003
1987
2006
Headquarters
Scottsdale, AZ
San Mateo, California
Ontario, Canada
Atlanta, GA
San Jose, CA
Orem, UT
Service Location
United States
USA, UK, Canada
Worldwide
USA & Canada
USA & Canada
United States, Canada
Service Type Availability
Business Phone Service, Hosted PBX, SIP Trunking, Call Center
Business VoIP, Hosted PBX, SIP Trunking
Business VoIP, Hosted PBX, Contact Center, Enterprise, On Prem/Core
Business VoIP, Hosted PBX
Business Phone Service, Hosted PBX, Call Center, Unified Communications
Business VoIP, Hosted PBX, SIP Trunking, Call Center
Popular Plan
Nextiva Office Pro
RingCentral Office
MiCloud Business
Unlimited Extensions
Virtual Office Unlimited
Hosted IP PBX
Money Back Guarantee
30-Days
30-Days
Cancel Anytime, Fees Apply
Cancel Anytime, No Fees
30-Days
Cancel Anytime, Fees May Apply
User ReviewsRead ReviewsRead ReviewsRead ReviewsRead ReviewsRead ReviewsRead Reviews
Details
Services & Pricing
Monthly Cost of Cheapest Service
$19.95/mo
$19.99/mo
$17.50
$19.99/mo
$19.99/mo
$19.95/mo
No Contracts
Yes
Yes
Yes
Yes
No
Yes
Metered Plans
100 Minutes: $8.95/ 500 minutes: $19.95
N/A
Yes
$14.99/mo + $0.03/min
Available
N/A
Customizable Plans
Yes
Yes
Yes
Yes
Yes
Yes
Activation Fee
Free
Free
Free
Free
Free
Free
Setup Fee
Free
Free
Free
Free
Free
Free
Number Port Fee
Free
Free
Free
Free
Free
Free
Mobile App
Yes
Yes
Yes
Yes
Yes
Yes
Own Softphone
No
Yes
Yes
Yes
Yes
Yes
Works with 3rd party Softphones
Yes
Yes
No
Yes
No
Yes
Fax Options
Yes
Yes
Yes
Yes
Yes
Yes
Fax Pricing

Starts at $4.95/mo/500 pages

Starts at $7.99/mo/500 Pages

$4.95/mo Unlimited Virtual Fax

Paperless Fax Only, Unlimited, $15/mo

Paperless Fax Only - $20/mo for bundle

Free V-Fax Only

Toll Free Numbers
Yes
Number Provided Free (Incoming calls are $0.02/min)
Yes
$5/mo (1000 Mins Included, Add'l $0.03/min)
Yes
Yes
$39.99/mo, No per minute charges
Yes
$25.99/mo (1500 Mins Included, Add'l $0.03/min)
Yes
$1.75/mo (Incoming calls are $0.019/min)
Local Numbers
Yes
Yes
Yes
Yes
Yes
Yes
BYOD Option
Yes
Yes
No
Yes
No
Yes
User ReviewsRead ReviewsRead ReviewsRead ReviewsRead ReviewsRead ReviewsRead Reviews
Details
Available Features (some features cost extra, as per provider rates)
Advanced Call Forwarding
Yes
Yes
Yes
Yes
Yes
Yes
Anonymous Call Rejection
Yes
Yes
Yes
Yes
Yes
No
Auto Attendant
Yes
Yes
Yes
Yes
Yes
Yes
Busy Lamp Field
Yes
Yes
Yes
No
Yes
Yes
Business SMS
No
No
No
No
No
No
Call Queuing
Yes
$14.95/mo/user
Yes
Yes
Yes
$14.99/mo plus $0.03/min
Yes
Set of 6 call queues for $14.99/mo + $9.99 activation
Yes
Call Me Now
Yes
Yes
No
Yes
No
No
Call Notifications
Yes
Yes
Yes
Yes
Yes
Yes
Call Parking
Yes
Yes
Yes
Yes
Yes
Yes
Call Recording
Yes
$5.95/mo/user
Yes
Yes
Yes
$4.99/mo for 15 hours recording time
Yes
Yes
Call Return
Yes
Yes
No
No
Yes
No
Call Waiting
Yes
Yes
Yes
Yes
Yes
Yes
Caller ID
Yes
Yes
Yes
Yes
Yes
Yes
Conference Calls
Yes
$19.95/mo/user
Yes
Yes
Yes
Yes
Yes
Desktop Integration Client
No
No
Yes
No
No
No
Dial-by-name Directory
Yes
Yes
Yes
Yes
Yes
Yes
Do Not Disturb
Yes
Yes
Yes
Yes
Yes
Yes
E911
Yes
Yes
Yes
Yes
Yes
Yes
Find Me/Follow Me
Yes
Yes
Yes
Yes
Yes
Yes
Group Paging
Yes
Yes
Yes
Yes
$4.99/mo per group
Yes
Yes
Hunt Group
Yes
Yes
Yes
Yes
Yes
Yes
IVR
Yes
Yes
Yes
No
Yes
Yes
Mobile/Deskphone Sync
Yes
Yes
Yes
Yes
Yes
Yes
On-Hold Music
Yes
Yes
Yes
Yes
Yes
Yes
Privacy Options
Yes
Yes
Yes
No
No
Yes
Push To Talk
Yes
Yes
No
No
Yes
No
Selective Call Acceptance
Yes
Yes
Yes
Yes
No
Yes
Selective Call Rejection
Yes
Yes
Yes
Yes
Yes
Yes
Shared Call Appearance
Yes
Yes
Yes
No
No
No
Simultaneous Ring
Yes
Yes
Yes
Yes
Yes
Yes
Switchboard Software for Live Receptionist
Yes
Yes
Yes
No
Yes
$19.99/mo/user - $9.99 activation fee
No
Three-way Calling
Yes
Yes
Yes
Yes
Yes
Yes
Unlimited Extensions
Yes
No
No
Yes
Yes
Yes
Video Conferencing
No
No
Yes
No
No
No
Virtual Extensions
Yes
$4.95/mo/ext
Yes
Yes
Yes
$14.99/mo/ext
Yes
$4.99/mo/ext
Yes
Voicemail Transcriptions
Yes
Yes
No
Yes
$4.99/mo/ext
No
Yes
User ReviewsRead ReviewsRead ReviewsRead ReviewsRead ReviewsRead ReviewsRead Reviews
Details
Integrations
Outlook
Yes
Yes
Yes
Yes
Yes
Yes
NetSuite
No
No
Yes
Enterprise only
No
Yes
No
SalesForce
Yes
Yes
Yes
Enterprise only
Yes
Yes
Yes
SugarCRM
Yes
No
Yes
Enterprise only
Yes
$2.99/mo
Yes
No
Box
No
No
Yes
Enterprise only
No
No
No
Dropbox
No
No
No
No
No
No
Google Drive
No
No
Yes
Enterprise only
No
No
No
User ReviewsRead ReviewsRead ReviewsRead ReviewsRead ReviewsRead ReviewsRead Reviews
Details
Support
Hours
Mon - Fri: 5am-6pm, Sat: 9am-1pm
24/7
24/7
Mon-Fri: 9AM-9PM EST
Mon - Fri 8am-5pm PST
24/7
Telephone Support
Yes
Yes
Yes
Yes
Yes
Yes
Email Support
Yes
Yes
Yes
Yes
Yes
Yes
Instant Chat
Yes
Yes
No
Yes
Yes
Yes
24/7 Call-in Support
No
Yes
Yes
Yes
Tech Support Only
No
Yes
FAQs Section
Yes
Yes
Yes
Yes
Yes
Yes
Video Tutorials
Yes
Yes
Yes
Yes
Yes
Yes
E-Guides
Yes
Yes
Yes
Yes
Yes
Yes
Online Ticket Submissions
No
Yes
No
Yes
No
Yes
User ReviewsRead ReviewsRead ReviewsRead ReviewsRead ReviewsRead ReviewsRead Reviews
Details

Latest Consumer Reviews...

Not impressed...

"Not impressed. Nothing... "

Block calls, PC access to voicemail, free calls...

"I have been with the service for 3 or 4 months now and it has been great. I would never go back to a traditional over-priced telephone... "

We have a very helpful dedicated support...

"Have been using Vonage since 2006 and they keep coming out with new features to help my business with day to day operations. The call quality is almost top... "

Only one line but they saved me 30% on my bill...

"Very happy with this service. I have only one line but they saved me 30% on my bill. No issues with quality. Mine was an easy setup - I had my own Cisco... "

What is Cloud Hosted PBX VoIP?

PBX stands for Private Branch Exchange, while the Cloud Hosted prefix refers to the manner in which telephone system hardware is stored and maintained virtually.  With Hosted PBX, a provider is responsible for the storage and maintenance of phone system hardware. As a result, the system is completely managed off-site, with no installation or IT costs to the subscriber. Businesses enjoy the ability to uniquely monitor and micro-manage their phone systems via their web-based control panel. Hosted solutions are popular among small to medium sized businesses (approximately 300 lines or less) looking to take their communications to the next level.

Hosted PBX Features & Benefits

Hosted PBX offers a wealth of benefits such as cost, scalability, and redundancy. Additionally, solutions come standard with features like call routing, transfer, call waiting, on-hold music, and more. As this service has grown in popularity over the year, more exclusive offerings have rolled out, including extension dialing, ACD queues, and auto attendant to name a few. Hosted solutions make efficient use of office space, budgets, IT staff, as well as web connectivity. Hosted PBX services are also one of the most secure of offerings, where the provider has a vested interest in protecting your phone system and keeping it running at its best.

Communications are wholly unified, eliminating the need for multiple sets of wiring and other redundancies - simply plug IP hardware into a router. Newer applications from Hosted PBX systems are incredibly flexible, and in having an external party provide the service, employees may access their phone system anywhere there's Internet; from their personal mobile devices. Adding features is typically as simple as a click or download, with flexibility and integration options constantly rolling. Accessability

Don't Forget To...

Make Arrangements Regarding Your New (Temporary?) Phone Number - This can vary depending on what your decision is regarding porting your number. if you are porting over your existing number, DO NOT cancel with your existing provider until the number is completely ported to the new carrier. If you have a new number, be sure and let everyone know, say, with an email blast; if you have a temporary number (which is needed during the number porting process), it may be easiest to have all calls routed to your cell phones for the brief time that your number is being ported. More on Number Porting.

Tip: If you cancel your service with your old carrier before your number is ported, you'll lose it.

Configure Your Dial Plan - One of the first things you need to do is organize how your calls will be routed. You'll have to define a number of call rules, including:
*What hours for your desk phones to ring
*How to handle off-hours—whether calls go to voice mail or another phone, such as your cell
*How to handle faxes
*What buttons activate certain features, like pressing 1 for voice mail
*Setting your dial-by-name directory
*Simultaneous and sequential ringing/Find me & follow me rules

Tip: Be sure to configure your E-911 settings when you first set up your PBX

Review Your Bill - Review the first and second month's bill to make sure that you have all the services you paid for. There are setup fees that may or may not be waived, activation fees, and number porting fees. If there's something you don't understand about your bill, be sure to call in to customer support, as they will explain it to you or fix the problem.

Write a Review - Share your experience with the world. Other people will get to gain from what you learned along the way. Talk about pleasant and unpleasant surprises, too. Other potential customers will want to know your experience. Review here.