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Rank
#1
#2
#3
#4
#5
#6
  • Features
  • Installation
  • Price
  • Reliability
  • Support
  • Quality
User Reviews
4.5
Read Reviews
4.3
Read Reviews
4.0
Read Reviews
4.0
Read Reviews
4.2
Read Reviews
4.5
Read Reviews
Details
Provider Info
Year Founded
2005
2003
1972
2003
1987
2006
Headquarters
Scottsdale, AZ
San Mateo, California
Ontario, Canada
Atlanta, GA
San Jose, CA
Orem, UT
Service Location
United States
USA, UK, Canada
Worldwide
USA & Canada
USA & Canada
United States, Canada
Service Type Availability
Business Phone Service, Hosted PBX, SIP Trunking, Call Center
Business VoIP, Hosted PBX, SIP Trunking
Business VoIP, Hosted PBX, Contact Center, Enterprise
Business VoIP, Hosted PBX
Business Phone Service, Hosted PBX, Call Center, Unified Communications
Business VoIP, Hosted PBX, SIP Trunking, Call Center
Popular Plan
Nextiva Office Pro
RingCentral Office
MiCloud Business
Unlimited Extensions
Virtual Office Unlimited
Hosted IP PBX
Money Back Guarantee
30-Days
30-Days
Cancel Anytime, Fees Apply
Cancel Anytime, No Fees
30-Days
Cancel Anytime, Fees May Apply
Details
Services & Pricing
Monthly Cost of Cheapest Service
$19.95
$19.99
$17.50
$19.99
$19.99
$19.95
No Contracts
Metered Plans
100 Minutes: $8.95/ 500 minutes: $19.95
N/A
$14.99/mo + $0.03/min
Available
N/A
Customizable Plans
Activation Fee
Free
Free
Free
Free
Free
Free
Setup Fee
Free
Free
Free
Free
Free
Free
Number Port Fee
Free
Free
Free
Free
Free
Free
Mobile App
Own Softphone
Works with 3rd party Softphones
Fax Options
Fax Pricing

Starts at $4.95/mo/500 pages

Starts at $7.99/mo/500 Pages

$4.95/mo Unlimited Virtual Fax

Paperless Fax Only, Unlimited, $15/mo

Paperless Fax Only - $20/mo for bundle

Free V-Fax Only

Toll Free Numbers
Number Provided Free (Incoming calls are $0.02/min)
$5/mo (1000 Mins Included, Add'l $0.03/min)
$39.99/mo, No per minute charges
$25.99/mo (1500 Mins Included, Add'l $0.03/min)
$1.75/mo (Incoming calls are $0.019/min)
Local Numbers
BYOD Option
Details
Available Features (some features cost extra, as per provider rates)
Advanced Call Forwarding
Anonymous Call Rejection
Auto Attendant
Busy Lamp Field
Business SMS
Call Queuing
$14.95/mo/user
$14.99/mo plus $0.03/min
Set of 6 call queues for $14.99/mo + $9.99 activation
Call Me Now
Call Notifications
Call Parking
Call Recording
$5.95/mo/user
$4.99/mo for 15 hours recording time
Call Return
Call Waiting
Caller ID
Conference Calls
$19.95/mo/user
Desktop Integration Client
Dial-by-name Directory
Do Not Disturb
E911
Find Me/Follow Me
Group Paging
$4.99/mo per group
Hunt Group
IVR
Mobile/Deskphone Sync
On-Hold Music
Privacy Options
Push To Talk
Selective Call Acceptance
Selective Call Rejection
Shared Call Appearance
Simultaneous Ring
Switchboard Software for Live Receptionist
$19.99/mo/user - $9.99 activation fee
Three-way Calling
Unlimited Extensions
Video Conferencing
Virtual Extensions
$4.95/mo/ext
$14.99/mo/ext
$4.99/mo/ext
Voicemail Transcriptions
$4.99/mo/ext
Details
Integrations
Outlook
NetSuite
Enterprise only
SalesForce
Enterprise only
SugarCRM
Enterprise only
$2.99/mo
Box
Enterprise only
Dropbox
Google Drive
Enterprise only
Details
Support
Hours
Mon - Fri: 5am-6pm, Sat: 9am-1pm
24/7
24/7
Mon-Fri: 9AM-9PM EST
Mon - Fri 8am-5pm PST
24/7
Telephone Support
Email Support
Instant Chat
24/7 Call-in Support
Tech Support Only
FAQs Section
Video Tutorials
E-Guides
Online Ticket Submissions
Details
4.5
Read Reviews
4.3
Read Reviews
4.0
Read Reviews
4.0
Read Reviews
4.2
Read Reviews
4.5
Read Reviews

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What is Cloud Hosted PBX VoIP?

PBX stands for Private Branch Exchange, while the Cloud Hosted prefix refers to the manner in which telephone system hardware is stored and maintained virtually.  With Hosted PBX, a provider is responsible for the storage and maintenance of phone system hardware. As a result, the system is completely managed off-site, with no installation or IT costs to the subscriber. Businesses enjoy the ability to uniquely monitor and micro-manage their phone systems via their web-based control panel. Hosted solutions are popular among small to medium sized businesses (approximately 300 lines or less) looking to take their communications to the next level.

Hosted PBX Features & Benefits
Hosted PBX offers a wealth of benefits such as cost, scalability, and redundancy. Additionally, solutions come standard with features like call routing, transfer, call waiting, on-hold music, and more. As this service has grown in popularity over the year, more exclusive offerings have rolled out, including extension dialing, ACD queues, and auto attendant to name a few. Hosted solutions make efficient use of office space, budgets, IT staff, as well as web connectivity. Hosted PBX services are also one of the most secure of offerings, where the provider has a vested interest in protecting your phone system and keeping it running at its best.

Communications are wholly unified, eliminating the need for multiple sets of wiring and other redundancies - simply plug IP hardware into a router. Newer applications from Hosted PBX systems are incredibly flexible, and in having an external party provide the service, employees may access their phone system anywhere there's Internet; from their personal mobile devices. Adding features is typically as simple as a click or download, with flexibility and integration options constantly rolling. 

Don't Forget To...

Make Arrangements Regarding Your New (Temporary?) Phone Number - This can vary depending on what your decision is regarding porting your number. if you are porting over your existing number, DO NOT cancel with your existing provider until the number is completely ported to the new carrier. If you have a new number, be sure and let everyone know, say, with an email blast; if you have a temporary number (which is needed during the number porting process), it may be easiest to have all calls routed to your cell phones for the brief time that your number is being ported. More on Number Porting.

Tip: If you cancel your service with your old carrier before your number is ported, you'll lose it.

Configure Your Dial Plan - One of the first things you need to do is organize how your calls will be routed. You'll have to define a number of call rules, including:
*What hours for your desk phones to ring
*How to handle off-hours—whether calls go to voice mail or another phone, such as your cell
*How to handle faxes
*What buttons activate certain features, like pressing 1 for voice mail
*Setting your dial-by-name directory
*Simultaneous and sequential ringing/Find me & follow me rules

Tip: Be sure to configure your E-911 settings when you first set up your PBX

Review Your Bill - Review the first and second month's bill to make sure that you have all the services you paid for. There are setup fees that may or may not be waived, activation fees, and number porting fees. If there's something you don't understand about your bill, be sure to call in to customer support, as they will explain it to you or fix the problem.

Write a Review - Share your experience with the world. Other people will get to gain from what you learned along the way. Talk about pleasant and unpleasant surprises, too. Other potential customers will want to know your experience. Review here.

Learn VoIP - Additional Resources