What is Cloud Hosted PBX VoIP?
PBX stands for Private Branch Exchange, while the Cloud Hosted prefix refers to the manner in which telephone system hardware is stored and maintained virtually. With Hosted PBX, a provider is responsible for the storage and maintenance of phone system hardware. As a result, the system is completely managed off-site, with no installation or IT costs to the subscriber. Businesses enjoy the ability to uniquely monitor and micro-manage their phone systems via their web-based control panel. Hosted solutions are popular among small to medium sized businesses (approximately 300 lines or less) looking to take their communications to the next level.
Hosted PBX Features & Benefits
Hosted PBX offers a wealth of benefits such as cost, scalability, and redundancy. Additionally, solutions come standard with features like call routing, transfer, call waiting, on-hold music, and more. As this service has grown in popularity over the year, more exclusive offerings have rolled out, including extension dialing, ACD queues, and auto attendant to name a few. Hosted solutions make efficient use of office space, budgets, IT staff, as well as web connectivity. Hosted PBX services are also one of the most secure of offerings, where the provider has a vested interest in protecting your phone system and keeping it running at its best.
Communications are wholly unified, eliminating the need for multiple sets of wiring and other redundancies - simply plug IP hardware into a router. Newer applications from Hosted PBX systems are incredibly flexible, and in having an external party provide the service, employees may access their phone system anywhere there's Internet; from their personal mobile devices. Adding features is typically as simple as a click or download, with flexibility and integration options constantly rolling.