COVID-19 has upended life in many ways. One of those is the fact many communications, business or personal, have been forced to become virtual for the time being. Video chat apps have been a lifesaver in that regard, as they allow for real-time connections between friends, coworkers, and family, even despite the unprecedented circumstances.
But if you weren’t already set up for video...
Robocalls have long existed as an affordable way for businesses to reach customers. While they have some legitimate purposes, they have mainly evolved into something of a daily annoyance for most people. These automated calls now typically act as a way to scam unsuspecting consumers out of time and money. While robocalls have found ways to adapt to current times, there are ways to stop them.
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Zoom has become a household name as an HD video conferencing platform, but not many know about its business VoIP service, Zoom Phone. This business phone system packs in several useful dialing features and comes in at two very reasonable price points that are SMB-friendly. However, is the service itself any good?
In this guide, we’re going to take a close look at this VoIP service so that...
CPaaS software is becoming increasingly popular because customers are looking for more ways to communicate with their favorite brands. When you order an Uber, the driver texts or calls you to confirm things like the address where they will pick you up. This is mostly done using something called an editable API. This kind of functionality is convenient, and many customers prefer the ease of a...
How are you making your business communications more seamless? An increasing number of cloud-based hosted PBX phone services have expanded their calling functionality to embrace unified communications (UC). One example is LogMeIn’s GoToConnect, which is an offering that combines the features of Jive with GoToMeeting. With this system, you make calls using cloud technology while also being...
Team messaging applications have become a cornerstone of the modern-day office. They've allowed for quick and easy communication and collaboration among colleagues.
But once the COVID-19 pandemic forced the majority of the workforce to remote, they became employees' lifelines to their office. As most employees can no longer pop over to their colleagues' desk for questions anymore, team...
The internet has been around for nearly 40 years with new computers logging on every day. Those devices, which include mobile phones, need unique IP addresses taken from the domain name system (DNS) in order to differentiate them from other computers and to communicate with one another. But when the internet was created, it was built to only hold a certain amount of IP addresses. Enter IPv6.
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An interactive voice response phone system (IVR) can offer a myriad of benefits to any business. But to a small call center, this technology is invaluable. These tools allow you to take control of your call volume, which is a huge benefit when your small business may not have the bandwidth to take on all these inbound calls on its own. Thanks to these tools, you can operate on the level of a...
When you're on a call with a colleague or client, you're likely taking notes to remember the key points of the conversation. But sometimes, note taking becomes a distraction in itself or you find yourself unable to keep up. That's where business VoIP call recording comes in. This technology allows you to reliably record both sides of a telephone conversation.
In this article, we'll cover...
