Remote working has been on the rise for years, but thanks to the coronavirus pandemic, it's completely skyrocketed. Video conferencing software is what makes that possible. As we previously reported, 87% of team members say video calling has helped speed up the decision-making process.
Needless to say, a video conferencing platform is a vital part of any software stack these days. But these...
COVID-19 has upended life in many ways. One of those is the fact many communications, business or personal, have been forced to become virtual for the time being. Video chat apps have been a lifesaver in that regard, as they allow for real-time connections between friends, coworkers, and family, even despite the unprecedented circumstances.
But if you weren’t already set up for video...
The internet has been around for nearly 40 years with new computers logging on every day. Those devices, which include mobile phones, need unique IP addresses taken from the domain name system (DNS) in order to differentiate them from other computers and to communicate with one another. But when the internet was created, it was built to only hold a certain amount of IP addresses. Enter IPv6.
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When you're on a call with a colleague or client, you're likely taking notes to remember the key points of the conversation. But sometimes, note taking becomes a distraction in itself or you find yourself unable to keep up. That's where business VoIP call recording comes in. This technology allows you to reliably record both sides of a telephone conversation.
In this article, we'll cover...
Most businesses, ranging from call centers to startups, are either thinking about or have already begun replacing their existing phone service with a Voice over Internet Protocol (VoIP) telephone system. There is a range of reasons for making the switch, and companies that have already adopted these systems can attest to them. This article will cover some aspects of how to choose the best VoIP...
With the outbreak of the coronavirus pandemic, face-to-face business communication has been wiped out for the time being. In-person meetings and water cooler conversations were quickly replaced with virtual communication tools. Remote work was on the rise before the pandemic, but the coronavirus outbreak made it completely accelerate.
Because of the lack of in-person communication, it's vital...
Your customers are constantly inundated with unwanted messages in nearly every channel they use - from email to social media and to texting. It's wise to take advantage of these frequently-used channels for marketing purposes, as they'll get you in front of your customers quicker. As G2 writes, one in four internet users is a mobile-only consumer. That means that SMS marketing is one of the...
Call center problems can cause a ripple effect across your whole organization. If that aspect of your business isn't running smoothly, you may unintentionally provide your customers with a poor experience. If that happens, you could end up costing your business customers. But if you follow these solutions to common call center problems, your organization will run smoothly with minimal issues.
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As a contact center, calls are obviously your lifeforce. You need to find a way to reach a large mass of customers quickly. But you need to do so without sacrificing consumers' privacy — that's where the Telephone Consumer Protection Act of 1991 (TCPA) comes in.
Any business, such as a contact center, dialing a high volume of outbound voice messages needs to keep regulations in mind or face ...
