Brynne Ramella

Brynne Ramella

  • Content Writer

Brynne Ramella is a Chicago-based content creator who uses her writing to relate to her audience on a personal level. Her work has been featured on G2, College Greenlight, Screen Rant, CBR and The Playlist. She has more than five years writing blogs, long-form articles and social media copy for startups and publications across various industries. She has more than three years of experience writing about a wide variety of software products in particular. You guessed it — Brynne also spends her free time creating content. In addition to her writing, Brynne enjoys spending time at movie theaters and exploring Chicago’s impressive restaurant scene.

Read some of Brynne's latest articles below:

January 18, 2021

What is Call Whisper?

Do you ever wish you had just one extra minute to prepare for your calls? Implementing call whisper can do just that for you and your team. This invaluable feature of VoIP phone systems gives employees a leg up by offering a little extra information about calls before conversations begin. In a perfect world, you'd be able to coach your agents on what to say and guide them through a call with...
January 13, 2021

Top 20 Call Center Metrics to Measure Performance

Stellar customer support should be a priority of every organization, and relying on call center metrics can help you get there. Call center software automates the flow of incoming and outgoing calls. Besides automation, these tools offer reporting and analytics so you can measure the effectiveness of those calls. There are certain metrics and key performance indicators (KPIs) that you’ll...
January 05, 2021

What is a CLEC?

A Competitive Local Exchange Carrier, known as a CLEC, is a mini telephone company. IT establishes a local network connection with Incumbent Local Exchange Carriers and other LECS to ensure local exchange telecommunications services can happen. CLECs often compete with each other and other already established carriers.  As Bandwidth writes, there are nearly 15,000 of these carriers in the US. ...
January 05, 2021

What is a SIP URI?

SIP URIs are “Session Initiation Protocol Uniform Resource Identifiers.” This is a communications protocol. SIP URIs contain sufficient information to initiate and maintain a communication session with both parties involved in the call. The SIP URI communicates who to call with the protocol. Plainly speaking, a SIP URI is a user’s SIP phone number. The SIP URI scheme resembles an e-mail...
January 5, 2021

VoIP Equipment Guide 2021: Types of Hardware + Top Manufacturers

Business VoIP software allows users to make calls over internet-enabled devices. The user's voice is sent over the internet, as opposed to a PSTN, which makes traditional phone calls possible. VoIP calls are mostly in the cloud, but still require hardware to operate. The hardware is what can transfer your existing phone system into one that is completely internet-based. This software can be...
January 1, 2021

7 Best Free Video Calling Apps in 2021

COVID-19 has upended life in many ways. One of those is the fact many communications, business or personal, have been forced to become virtual for the time being. Video chat apps have been a lifesaver in that regard, as they allow for real-time connections between friends, coworkers, and family, even despite the unprecedented circumstances. But if you weren’t already set up for video...
January 04, 2021

5 Common Business Communication Issues In the Workplace (+Solutions)

The business landscape was one of the many elements of everyday life that was turned utterly upside down in 2020 by the COVID-19 pandemic. The coronavirus forced nearly every member of the workforce to go remote for the foreseeable future. This unknowingly created a number of business communication issues.  Many workplaces that previously had strict policies in place regarding employees...
December 30, 2020

What is a Porting Fee?

If you are changing business phone providers, you may be pushed to change your number. But if you're staying in the relatively same geographic area as before, you don't necessarily have to. Number porting allows you to keep your number, even if you change business phone providers.  However, it is a process to port a telephone number from your current service provider to another. A fee is part ...
December 17, 2020

43 Clever Work from Home Accessories & Gadgets

For much of the workforce, the COVID-19 pandemic of 2020 brought a shocking change — the permanent switch to working remotely. It was a hard adjustment for many people who didn't have a proper home office setup.  But as the coronavirus pandemic continues to rage on for longer than anyone expected, many people have decided to invest in accessories to make their space an optimal working...
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