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Drift

Drift Verified Reviews & Ratings

Founded in 2014, Drift offers one of the leading conversational marketing and sales platforms. With drift, organizations can provide...
2014
Year Founded
100%
Recommend It
23
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I learned about Drift from several…

I learned about Drift from several companies with whom I do business. It is an incredible tool to help me warm right up to people coming to my site needing help. The only thing I did not like about it is the blinking of message notification on my browser tab but actually what can be done is simply click on that and it goes away. It is a bit expensive but people have the ability to book right there in the chat. Being able to start the conversation without feeling weird and creepy. -via Capterra

I learned about Drift from several companies with whom I do business. It is an incredible tool to help me warm right up to people coming to my site needing help.

The only thing I did not like about it is the blinking of message notification on my browser tab but actually what can be done is simply click on that and it goes away. It is a bit expensive but people have the ability to book right there in the chat.

Being able to start the conversation without feeling weird and creepy.

-via Capterra

Would Recommend: Yes

Drift is relatively new to our tech…

Drift is relatively new to our tech stack. We’ve been able to implement it with a few clients (as well as ourselves), who use it to amplify their sales process. Drift has been very convenient and has cut communication time in half. It’s pretty simple to program a workflow for your sales reps to work through when communicating with a lead. Customer service has also been great. The dashboard layout was a bit tricky for me at first. Once I got the hang of where certain pieces were located it wasn’t that bad, but there was a lot of digging around that needed to be done at first. -via Capterra

Drift is relatively new to our tech stack.

We’ve been able to implement it with a few clients (as well as ourselves), who use it to amplify their sales process.

Drift has been very convenient and has cut communication time in half.

It’s pretty simple to program a workflow for your sales reps to work through when communicating with a lead.

Customer service has also been great.

The dashboard layout was a bit tricky for me at first.

Once I got the hang of where certain pieces were located it wasn’t that bad, but there was a lot of digging around that needed to be done at first.

-via Capterra

Would Recommend: Yes

First of all, I see a product that…

First of all, I see a product that makes you feel great and ready. I really like chatbot (I haven’t used it yet but will use it soon). You can collect data with a chatbot without forms. That’s great! I don’t know any cons side of the product yet. Maybe in the future, when I moved to a paid plan, I can find some :) -via Capterra

First of all, I see a product that makes you feel great and ready.

I really like chatbot (I haven’t used it yet but will use it soon).

You can collect data with a chatbot without forms. That’s great!

I don’t know any cons side of the product yet.

Maybe in the future, when I moved to a paid plan, I can find some :)

-via Capterra

Would Recommend: Yes

Drift is the world’s first and only…

Drift is the world’s first and only conversational marketing platform. You can talk to your best leads real time on your page and create super personalized messages to get in contact with them. Its features mostly are created for the US market and some parts of the software can’t be used in my Hungarian language But honestly, I can’t really mention anything bad. The team shifts monthly new features. They are super fast! -via Capterra

Drift is the world’s first and only conversational marketing platform.

You can talk to your best leads real time on your page and create super personalized messages to get in contact with them.

Its features mostly are created for the US market and some parts of the software can’t be used in my Hungarian language

But honestly, I can’t really mention anything bad. The team shifts monthly new features. They are super fast!

-via Capterra

Would Recommend: Yes

I love that I am notified instantly to…

I love that I am notified instantly to my phone so I can respond and know when people are looking at our site. Responding fast is key to try and answer any questions they have and close the sale. ConsSometimes it does not reveal the customer’s name right away. But this is not a big problem, I believe it does once I enter the chat. Helping clients to book while on our site! :) -via Capterra

I love that I am notified instantly to my phone so I can respond and know when people are looking at our site.

Responding fast is key to try and answer any questions they have and close the sale.

ConsSometimes it does not reveal the customer’s name right away.

But this is not a big problem, I believe it does once I enter the chat.

Helping clients to book while on our site! :)

-via Capterra

Would Recommend: Yes

Great tool for visitors and providing a…

Great tool for visitors and providing a great website experience. Great way to organize and qualify the visitors. Awesome tool that has a lot of flexibility to make it useful to each company. Great Sales Development Product! It can get sorta confusing with the playbooks but if you go through the onboarding – Everything will be fine! -via Capterra

Great tool for visitors and providing a great website experience. Great way to organize and qualify the visitors.

Awesome tool that has a lot of flexibility to make it useful to each company. Great Sales Development Product!

It can get sorta confusing with the playbooks but if you go through the onboarding – Everything will be fine!

-via Capterra

Would Recommend: Yes

It has a good free trial that allows to…

It has a good free trial that allows to understand the value of the product. More vendors should have this approach with so many choices now available. Nothing to speak of. AI is not there yet to replace humans in all interactions, so of course, it will not be perfect there either. -via Capterra

It has a good free trial that allows to understand the value of the product.

More vendors should have this approach with so many choices now available.

Nothing to speak of.

AI is not there yet to replace humans in all interactions, so of course, it will not be perfect there either.

-via Capterra

Would Recommend: Yes

The mobile app has given our team the…

The mobile app has given our team the ability to stay on top of potential customers when they have questions. While it would be difficult, providing up-front information about the person viewing would be key. Other than that, flawless. -via Capterra

The mobile app has given our team the ability to stay on top of potential customers when they have questions.

While it would be difficult, providing up-front information about the person viewing would be key. Other than that, flawless.

-via Capterra

Would Recommend: Yes

It took me 5 minutes to have it working…

It took me 5 minutes to have it working from sign up to installed on the site. Our staff uses it and rotates days answering peoples questions from our website and mobile church connections site. I wish there was a way to use it as a nonprofit with some kind of break . We don’t have a lot of resources and would love to have multiple logins, but we don’t have the budget for all the things we wish we could do with Drift. -via Capterra

It took me 5 minutes to have it working from sign up to installed on the site.

Our staff uses it and rotates days answering peoples questions from our website and mobile church connections site.

I wish there was a way to use it as a nonprofit with some kind of break

. We don’t have a lot of resources and would love to have multiple logins, but we don’t have the budget for all the things we wish we could do with Drift.

-via Capterra

Would Recommend: Yes

Drift is intuitive and adds value to…

Drift is intuitive and adds value to almost any site. The application is currently running on several of my clients’ sites (under my management) with great success. Case in point. A Realtor client began an interaction with a site visitor browsing for information on his market in general. Via Drift several conversations led to the sale of a home. No email contact form can match that! The iPhone app is not always as responsive as I’d like – better notifications would help – but on the whole, my experience with Drift so far has been overwhelmingly positive. We have made use of Drift to replace the standard static contact forms on a number of client sites in various, very different niches, including real estate, banking, recruiting and direct sales. The results have been very positive thus far. It is easier for live reps to follow up with leads, emails are not being missed or overlooked and the chatbots themselves add an interactive dimension that seems to be far more engaging for visitors -via Capterra

Drift is intuitive and adds value to almost any site. The application is currently running on several of my clients’ sites (under my management) with great success. Case in point.

A Realtor client began an interaction with a site visitor browsing for information on his market in general. Via Drift several conversations led to the sale of a home. No email contact form can match that!

The iPhone app is not always as responsive as I’d like – better notifications would help – but on the whole, my experience with Drift so far has been overwhelmingly positive.

We have made use of Drift to replace the standard static contact forms on a number of client sites in various, very different niches, including real estate, banking, recruiting and direct sales.

The results have been very positive thus far. It is easier for live reps to follow up with leads, emails are not being missed or overlooked and the chatbots themselves add an interactive dimension that seems to be far more engaging for visitors

-via Capterra

Would Recommend: Yes

I found that drift is a great software…

I found that drift is a great software to help connect with website visitors and turn them into customers. There are no specific cons I found, however, I wish they would help more with managing support as well as sales. -via Capterra

I found that drift is a great software to help connect with website visitors and turn them into customers.

There are no specific cons I found, however, I wish they would help more with managing support as well as sales.

-via Capterra

Would Recommend: Yes

The pros over at Drift get IT! They…

The pros over at Drift get IT! They have provided a great chat tool that is super clean, easy to use, and it just works. I run an e-commerce website and there’s no doubt that having Drift in place has boosted my sales. It is a great way to capture new email addresses as well, which I have used in follow up marketing sequences, thus resulting in additional sales. Can’t say enough about this software, I really enjoy it. Everything isn’t free! But, I get it. The additional features are worth paying for, and I will be at that point on my site soon. Looking forward to it! -via Capterra

The pros over at Drift get IT! They have provided a great chat tool that is super clean, easy to use, and it just works. I run an e-commerce website and there’s no doubt that having Drift in place has boosted my sales.

It is a great way to capture new email addresses as well, which I have used in follow up marketing sequences, thus resulting in additional sales. Can’t say enough about this software, I really enjoy it.

Everything isn’t free! But, I get it. The additional features are worth paying for, and I will be at that point on my site soon. Looking forward to it!

-via Capterra

Would Recommend: Yes

The ability to not only see who comes…

The ability to not only see who comes on my site, but be able to engage with them and respond immediately has been amazing. The automated bots have been a great feature to discover leads as well. I wish there was better integration with slack. I get notified with it, but it’s hard to know how to respond. -via Capterra

The ability to not only see who comes on my site, but be able to engage with them and respond immediately has been amazing.

The automated bots have been a great feature to discover leads as well.

I wish there was better integration with slack. I get notified with it, but it’s hard to know how to respond.

-via Capterra

Would Recommend: Yes

Drift is an easy way to bring chat to…

Drift is an easy way to bring chat to your site – especially when people are less and less willing to browse your site for answers and don’t trust you’ll ever respond to your “contact us” form. We’ve enjoyed using Drift and really like how seamlessly it integrates in with HubSpot. The only complaint I have about drift is some of the functionality that’s behind a paywall. I understand they need to make money, but some functionality that seems like a basic requirement to me is behind a paywall and eliminates itself from the conversation of some smaller businesses that don’t always have someone able to answer immediately at all times. That being said, even Drift’s paywall is easily justifiable for the benefit it provides. Great way to provide value to visitors and be able to clearly communicate. -via Capterra

Drift is an easy way to bring chat to your site – especially when people are less and less willing to browse your site for answers and don’t trust you’ll ever respond to your “contact us” form.

We’ve enjoyed using Drift and really like how seamlessly it integrates in with HubSpot.

The only complaint I have about drift is some of the functionality that’s behind a paywall.

I understand they need to make money, but some functionality that seems like a basic requirement to me is behind a paywall and eliminates itself from the conversation of some smaller businesses that don’t always have someone able to answer immediately at all times.

That being said, even Drift’s paywall is easily justifiable for the benefit it provides.

Great way to provide value to visitors and be able to clearly communicate.

-via Capterra

Would Recommend: Yes

Love the ease of installing to my site…

Love the ease of installing to my site and help to boost my customer support presence without massive investment. It’s deeply personal and conversation driven. Lots of opportunities to customize the experience and their support is stellar. Very impressive Still limited by limited integration to other sales/marketing tools, but that’s to change soon with their new marketplace Amazing chat support for my webiste Wonderful back end to manage leads -via Capterra

Love the ease of installing to my site and help to boost my customer support presence without massive investment.

It’s deeply personal and conversation driven.

Lots of opportunities to customize the experience and their support is stellar.

Very impressive

Still limited by limited integration to other sales/marketing tools, but that’s to change soon with their new marketplace

Amazing chat support for my webiste

Wonderful back end to manage leads

-via Capterra

Would Recommend: Yes
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Provider Overview

Founded in 2014, Drift offers one of the leading conversational marketing and sales platforms. With drift, organizations can provide a completely modern buying experience, generate more leads, and convert those leads into completed sales. Drift considers themselves the “world’s first and only conversational marketing platform,” expanding beyond a simple live chat solution.

The solution allows businesses to qualify their website visitors, enabling agents to focus on the truly meaningful conversations to provide support, and accelerate the overall sales cycle. Drift’s platform includes unique features like Agent profiles, an Operator chat bot, and much more. Whether your business is focusing on sales or marketing efforts, Drift’s platform will get the job done.

 

Drift Pricing and Services

 

Free – $0

  • 1 Seat included
  • 100 Active Contacts
  • Live Chat
  • Chat Fallback
  • 150 emails/mo sales sequence
  • Drift profile
  • Block IP
  • Slack integration
  • Vidyard integration
  • Conversation reporting
  • Help docs
  • Live chat support

Standard – $50/mo

  • All Free features, plus
  • 2 Seats included
  • Additional seats $25/mo per seat
  • 1,000 Active contacts
  • $10/mo for 1,000 more contacts
  • Saved replies
  • Marketing email
  • Calendar integration
  • Calendar drop
  • Custom greeting
  • Email playbooks
  • Live view
  • Data enrichment
  • Zapier integration
  • Knowledgebase integration

Pro – $500/mo

  • All Standard features, plus
  • 5 Seats included
  • Additional seats $50/mo per seat
  • Custom branding
  • Bots
  • Automated booking
  • Segment integration
  • Hubspot integration
  • Salesforce integration
  • Advanced revenue reporting
  • Onboarding + Training

 

Editor’s Bottom Line of Drift

 

Drift offers a truly unique platform that expands your organization’s capabilities way beyond simple live chat support. As an entire marketing or sales platform, Drift’s focus on conversations and direct interactions between prospects or customers and agents or representative’s enables your business shrink the overall sales process, and grow leads into closed deals. The personalized approach of a conversational based platform enables representatives to directly connect with leads and prospects, providing them with direct support for their issues, or answers for their inquiries.

What helps Drift’s platform stand out is a number of unique features, one of which are the Drift profiles. Each agent, or representative, from your business is given their own Drift profile, which contains information including the rep’s name, picture, location, current time, position, and a little biography. These profiles enable users to reach out directly to what is obviously a live person, not just a generic chatbot. Users can also interact with the same Agent through profiles to ensure they receive the same level of service.

Drift’s Operator Bot can also step in, enabling users to provide context about their inquiry prior to speaking to a representative. LeadBot can also be used to qualify leads directly on your website, without users having to fill out any forms — simply have a short conversation with the bot. But if you want to reach out to someone not on your website, Drift enables your organization to send targeted and automated emails, which can directly convert into a live conversation with a representative.

Overall, Drift’s platform provides businesses with the tools to revolutionize the way they foster new leads, close new deals, and support existing customers. With Drift, representatives can speak to more customers in less time, and provide a new layer of personalized service. This lightning quick response time combined with personalized support enables organizations to boost their sales, shorten the sales cycle, and overall provide the best service possible.

Screenshots
  • Drift Messaging Dashboard
    Drift Messaging Dashboard
  • Drift Demo Bot Performance
    Drift Demo Bot Performance
  • Drift Automated Email Sequences
    Drift Automated Email Sequences
  • Drift Customized Dashboard
    Drift Customized Dashboard
  • Drift Account Dashboard
    Drift Account Dashboard

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