Provider Overview
What is Acefone?
Acefone is a leading provider of cloud-based communication services such as – contact centre solutions, free phone numbers, and hosted phone systems. It offers VoIP services with cost-effective and customisable plans that bring you seamless communication experience.
Product Details:
With the technology advancing every day, Acefone’s services make sure that you don’t fall behind. It offers services like a hosted phone system, contact center solutions, and a free phone number to make your business stand out.
Acefone’s services are highly customizable which makes sure that all your requirements are met. Acefone makes sure that your unique business has a unique solution tailored just for you.
Hosted Phone System – Hosted PBX solutions provide you with loads of features that help you improve your business productivity.
Contact Centre Solution – Real-time data and detailed reports help you provide an optimum experience to your clients.
Free Phone Number – Enhance your brand’s marketing campaigns with a free phone number or a vanity number.
Acefone Pricing
| Basic |
Business |
Premium |
| £4.99 +VAT /user/month |
£9.99 +VAT /user/month |
£14.99 +VAT/user/month |
| Unlimited inbound minutes |
Unlimited inbound minutes
and 1000 outbound minutes |
Unlimited inbound and outbound minutes |
Acefone Features
| Voice Features |
Message Features |
Video Features |
| Make and Receive calls of Local/Mobile Numbers |
Collaborate with team through chat |
Secure 24×7 meeting rooms |
| Manage Caller ID |
One to one chats |
Virtual waiting room |
| Mute/Unmute |
Group chats |
End-to-end encryption |
| View Call History |
Create and manage multiple groups |
Meetin room lock/unlock |
| Speed Dial |
File sharing |
Multiple meeting layouts – Grid, Filmstrip, Sidebar, Pinned |
| Favorite Contacts |
One-to-one calls |
Full screen mode |
| Call Transfer |
Group calls |
Ban or Remove participants |
| Call Conference |
Text formatting |
Mute all participants |
| Put a call on hold |
Instant notification alerts for new messages |
Screenshare |
| Custom music on hold |
View online/offline/last seen status of team members |
Send meeting invites |
| Manage audio input and output devices |
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Unlimited meeting duration |
| Available on Web, Android, iOS, Windows, Mac |
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Make meeting moderators |
| Manage contacts |
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Filter participants |
| Upload contacts or Add contacts |
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In-meeting chat |
| Import contacts from Google Contacts |
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File sharing |
| Import contacts from Outlook |
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HD Video |
| Make contact groups |
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HD Audio |
| View Contact Profile |
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Works even on low bandwidth |
| Access/Import Phone Contacts |
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Automatic bitrate adjustment |
| HD Voice |
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Contact Center Features:
| Inbound Contact Center |
Outbound Contact Center |
| Agent Panel |
Agent Panel |
| Auto attendant |
Auto attendant |
| IVR / Hosted IVR |
IVR / Hosted IVR |
| Call Queue |
Call Queue |
| Call Menus |
Call Menus |
| Call Groups / Ring Groups |
Call Groups / Ring Groups |
| Automatic call routing as per strategy |
Automatic call routing as per strategy |
| Blind call transfer |
Blind call transfer |
| Attended call transfer / Warm transfer |
Attended call transfer / Warm transfer |
| Call conferencing – 3 way calling |
Call conferencing – 3 way calling |
| Listen – Blind Monitoring |
Listen – Blind Monitoring |
| Whisper |
Whisper |
| Barge |
Barge |
| Call dispositions |
Call dispositions |
| Custom Dispositions |
Custom Dispositions |
| Pause Codes |
Pause Codes |
| Schedule Callbacks |
Schedule Callbacks |
| Voicemail |
Voicemail |
| Call recording |
Call recording |
| Call Notes |
Call Notes |
| Time based routing |
Time based routing |
| Real time call monitoring |
Real time call monitoring |
| Analytical Reports |
Analytical Reports |
| Agent Reports |
Agent Reports |
| Campaign Reports |
Campaign Reports |
| Scheduled Email Reports |
Scheduled Email Reports |
| WebRTC phone |
WebRTC phone |
| ACD |
ACD |
| Call Blocking |
Call Blocking |
| Call diversion – Forward to phone |
Call diversion – Forward to phone |
| Agent Access Management |
Agent Access Management |
| Hide leads data |
Hide leads data |
| Agent script |
Agent script |
| CRM Integrations |
CRM Integrations |
| Number porting |
Preview Dialer / Progressive Dialer |
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Power / Ratio Dialer |
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Predictive Dialer |
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Adaptive Dialer |
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Custom caller ID |
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Bring your own SIP Trunk |
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Blended Call Queue – Inbound + Outbound |
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Timezone based calling |
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Area code wise caller ID |
Other Features:
| Toll Free Number / Local Number |
SMS |
SIP Connection |
| User Management |
Send SMS |
HD Voice |
| Access Management |
Receive SMS on SMS enabled numbers |
Global calling routes |
| Auto provisioning of IP phones |
SMS Templates with placeholders for quick replies |
Reliability |
| Call Flipping |
Send SMS to multiple contacts together |
Transparent billing |
| Call Twinning |
SMS conversation view |
Secure trunks |
| Call Routing Strategies |
Use multiple SMS enabled numbers |
IP Whitelisting |
| Call Announcement |
SMS logs – with date, time and charges |
Protection from toll fraud |
| Voicemail |
View SMS balance |
PCAPs (Packet Captures) |
| Ring Groups |
SMS auto-notification workflows |
Alert Triggers |
| Call Queues |
– Incoming missed |
Failover and Load Balancing |
| Virtual Receptionist or IVR |
– Incoming answered |
|
| Recording Management |
– Outgoing answered |
|
| Create recording using text-to-speech |
– Outgoing not answered |
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| Manage numbers |
Send/Receive SMS from web portal, Android and iOS apps |
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| View call detail records |
Send SMS using alphanumeric sender ID |
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| View billing information |
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| Manage emergency address |
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| WebRTC based Chrome WebPhone |
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| Desktop and Mac Softphone |
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| Android and iOS softphone application |
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| Call recording |
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| Music on hold |
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| Custom ringback |
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| Claim DID numbers |
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| Self-service |
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| 24×7 Technical Assistance |
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| 99.99% uptime |
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| Analytical Reports |
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| Real Time Call Monitoring |
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| Scheduled Email Report |
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| Integrations |
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| Missed call alerts on SMS and Email |
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| Phonebook / Intercom Directory |
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| Speed dial |
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| Intercom calling – Unlimited FREE |
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| Transfer |
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| Barge |
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| Listen |
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| Whisper |
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| HD Voice |
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APIs |
| Click to call |
| Call Detail Records |
| Authentication |
| Transfer |
| Hangup |
| View Live Calls |
| Call reports |
| Recordings – Add/View/Delete |
| View logs |
| Ring Group – Add/View/Update |
| Call Queue – Add/View/Update |
| Virtual Receptionist – Add/View/Update |
| Send SMS |
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