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Acefone

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What is Acefone?   Acefone is a leading provider of cloud-based communication services such as – contact centre solutions,...
2019
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Provider Overview

What is Acefone?

 

Acefone is a leading provider of cloud-based communication services such as – contact centre solutions, free phone numbers, and hosted phone systems. It offers VoIP services with cost-effective and customisable plans that bring you seamless communication experience.

 

Product Details:

 

With the technology advancing every day, Acefone’s services make sure that you don’t fall behind. It offers services like a hosted phone system, contact center solutions, and a free phone number to make your business stand out.
 
Acefone’s services are highly customizable which makes sure that all your requirements are met. Acefone makes sure that your unique business has a unique solution tailored just for you.

 

Acefone Solutions

 

Hosted Phone System – Hosted PBX solutions provide you with loads of features that help you improve your business productivity.

 

Contact Centre Solution – Real-time data and detailed reports help you provide an optimum experience to your clients.

 

Free Phone Number – Enhance your brand’s marketing campaigns with a free phone number or a vanity number.

 

Acefone Pricing

Basic Business Premium
£4.99 +VAT /user/month £9.99 +VAT /user/month £14.99 +VAT/user/month
Unlimited inbound minutes Unlimited inbound minutes

and 1000 outbound minutes

Unlimited inbound and outbound minutes

Acefone Features

Voice Features Message Features Video Features
Make and Receive calls of Local/Mobile Numbers Collaborate with team through chat Secure 24×7 meeting rooms
Manage Caller ID One to one chats Virtual waiting room
Mute/Unmute Group chats End-to-end encryption
View Call History Create and manage multiple groups Meetin room lock/unlock
Speed Dial File sharing Multiple meeting layouts – Grid, Filmstrip, Sidebar, Pinned
Favorite Contacts One-to-one calls Full screen mode
Call Transfer Group calls Ban or Remove participants
Call Conference Text formatting Mute all participants
Put a call on hold Instant notification alerts for new messages Screenshare
Custom music on hold View online/offline/last seen status of team members Send meeting invites
Manage audio input and output devices Unlimited meeting duration
Available on Web, Android, iOS, Windows, Mac Make meeting moderators
Manage contacts Filter participants
Upload contacts or Add contacts In-meeting chat
Import contacts from Google Contacts File sharing
Import contacts from Outlook HD Video
Make contact groups HD Audio
View Contact Profile Works even on low bandwidth
Access/Import Phone Contacts Automatic bitrate adjustment
HD Voice

Contact Center Features:

Inbound Contact Center Outbound Contact Center
Agent Panel Agent Panel
Auto attendant Auto attendant
IVR / Hosted IVR IVR / Hosted IVR
Call Queue Call Queue
Call Menus Call Menus
Call Groups / Ring Groups Call Groups / Ring Groups
Automatic call routing as per strategy Automatic call routing as per strategy
Blind call transfer Blind call transfer
Attended call transfer / Warm transfer Attended call transfer / Warm transfer
Call conferencing – 3 way calling Call conferencing – 3 way calling
Listen – Blind Monitoring Listen – Blind Monitoring
Whisper Whisper
Barge Barge
Call dispositions Call dispositions
Custom Dispositions Custom Dispositions
Pause Codes Pause Codes
Schedule Callbacks Schedule Callbacks
Voicemail Voicemail
Call recording Call recording
Call Notes Call Notes
Time based routing Time based routing
Real time call monitoring Real time call monitoring
Analytical Reports Analytical Reports
Agent Reports Agent Reports
Campaign Reports Campaign Reports
Scheduled Email Reports Scheduled Email Reports
WebRTC phone WebRTC phone
ACD ACD
Call Blocking Call Blocking
Call diversion – Forward to phone Call diversion – Forward to phone
Agent Access Management Agent Access Management
Hide leads data Hide leads data
Agent script Agent script
CRM Integrations CRM Integrations
Number porting Preview Dialer / Progressive Dialer
Power / Ratio Dialer
Predictive Dialer
Adaptive Dialer
Custom caller ID
Bring your own SIP Trunk
Blended Call Queue – Inbound + Outbound
Timezone based calling
Area code wise caller ID

Other Features:

Toll Free Number / Local Number SMS SIP Connection
User Management Send SMS HD Voice
Access Management Receive SMS on SMS enabled numbers Global calling routes
Auto provisioning of IP phones SMS Templates with placeholders for quick replies Reliability
Call Flipping Send SMS to multiple contacts together Transparent billing
Call Twinning SMS conversation view Secure trunks
Call Routing Strategies Use multiple SMS enabled numbers IP Whitelisting
Call Announcement SMS logs – with date, time and charges Protection from toll fraud
Voicemail View SMS balance PCAPs (Packet Captures)
Ring Groups SMS auto-notification workflows Alert Triggers
Call Queues  – Incoming missed Failover and Load Balancing
Virtual Receptionist or IVR  – Incoming answered
Recording Management  – Outgoing answered
Create recording using text-to-speech  – Outgoing not answered
Manage numbers Send/Receive SMS from web portal, Android and iOS apps
View call detail records Send SMS using alphanumeric sender ID
View billing information
Manage emergency address
WebRTC based Chrome WebPhone
Desktop and Mac Softphone
Android and iOS softphone application
Call recording
Music on hold
Custom ringback
Claim DID numbers
Self-service
24×7 Technical Assistance
99.99% uptime
Analytical Reports
Real Time Call Monitoring
Scheduled Email Report
Integrations
Missed call alerts on SMS and Email
Phonebook / Intercom Directory
Speed dial
Intercom calling – Unlimited FREE
Transfer
Barge
Listen
Whisper
HD Voice
 

APIs

Click to call
Call Detail Records
Authentication
Transfer
Hangup
View Live Calls
Call reports
Recordings – Add/View/Delete
View logs
Ring Group – Add/View/Update
Call Queue – Add/View/Update
Virtual Receptionist – Add/View/Update
Send SMS

 

 

Screenshots
  • Acefone Dashboard
    Acefone Dashboard
  • Acefone Enter Number
    Acefone Enter Number
  • Acefone Extensions
    Acefone Extensions
  • Acefone Mobile
    Acefone Mobile
  • Acefone Virtual Receptionist
    Acefone Virtual Receptionist
  • Acefone Integrated Applications
    Acefone Integrated Applications
  • Acefone Login
    Acefone Login

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