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For video conferencing and team collaboration tools, businesses are turning to GoTo Meeting as a top solution.

In this post, we’ll take a close look at GoTo Meeting pricing, features, and customer support so that you can make an informed decision on whether or not it’s the right web conferencing solution for your business.

 

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GoTo Meeting Pricing and Plans

As with any value comparison, you should be factoring in the price of the solution so that you can weigh it against the features provided. Below is a table that clearly outlines all the GoTo Meeting plan prices and their respective participant caps.

Plan Professional Business Enterprise
Price (billed monthly) $14/mo/user $19/mo/user By quote only
Price (billed annually) $12/mo/user $16/mo/user By quote only
Max participants 150 250 3,000

It’s worth noting that you could end up paying more than the prices listed above if you go for one of the add-ons offered by GoTo Meeting.

Toll-free numbers & the Call Me feature will cost an additional $5/month per user.

There’s a 14-day free plan for small businesses looking to try GoTo Meeting features out. Measuring the pros and cons may require some hands-on experience with personal meeting rooms, setting up a video conference, and exploring how to integrate their address book with the active directory feature. Thankfully, GoTo Meeting is compatible with a range of business VoIP software, VoIP phone service, plug-ins, and productivity solutions.

 

 

GoTo Meeting Professional Plan

These are the key features that you’ll get regardless of which GoTo Meeting plan you end up subscribing to. It covers most of the basic needs that a company may have when looking for an online meeting solution.

Features available on all plans:
HD Video Screen Sharing Web Audio Dial-in Conference Line
Unlimited Meetings No Meeting Time Limits Business Messaging Personal Meeting Room
Mobile Apps Commuter Mode Siri Voice Commands SSL Encryption
AES-256 Bit Encryption SOC2-Certified Data Centers HIPAA-Compliant Risk-Based Authentication
Toll-Free Numbers Call Me Dial Out 24/7 Customer Care
Single Sign-On Admin Center Active Directory Connector Meeting Diagnostic Reports
Downloadable Admin Reports Advanced Webinar Features Room Equipment by GoToRoom Live Demo

 

Noteworthy Features in the Professional Plan:

  • Meeting Lock – Meeting Lock is a handy privacy feature that lets you prevent anyone from joining once everyone is present. This eliminates the awkwardness of participants scheduled for the next meeting joining an in-progress conference. You can toggle the lock through your control panel under the “People” section.
  • Dial Out – Organizers who enable Call Me can call others through their GoTo Meeting desktop app then immediately add them into the session. This is a faster way to invite people and works for up to five attendees.
  • GoToWebinar Lite – GoToWebinar Lite lets you host webinars for up to 100 participants without having to pay for the pricier Starter plan that most GoToWebinar customers subscribe to. The main downside is that you can’t share videos during the webinar unless you upgrade.

 

 

GoTo Meeting Business Plan

If the standard features aren’t enough for you then you might be interested in some of the added functionality that you get when subscribed to the business plan. Below are the extra features that you get when upgrading.

Additional Features on the Business Plan
Unlimited Cloud Recording Transcription Slide to PDF Smart Assistant
Note-Taking & Drawing Tools Keyboard & Mouse Sharing Meeting Lock Mobile Cloud Recording
Slack Meeting Launcher Office 365 Plugin Google Calendar Plugin Salesforce Integration

  

Noteworthy Features in the Business Plan:

  • Toll-free Numbers – GoTo Meeting lets you create toll-free phone numbers. These numbers let customers connect while the organizer is charged a per-minute usage fee. This makes it easier for your customers to reach your business without having to worry about long-distance phone charges.
  • GoToWebinar Lite – GoToWebinar Lite lets you host webinars for up to 100 participants without having to pay for the pricier Starter plan that most GoToWebinar customers subscribe to. The main downside is that you can’t share videos during the webinar unless you upgrade.
  • Call Me – When you enable the Call Me feature, all attendees with phone numbers from a supported country will be called into the meeting when the session starts. This makes it easy to attend video conferences while on the go.

 

 

GoTo Meeting Enterprise Plan

Those who go for the enterprise plan will be treated to four exclusive perks that are reserved for top-tier GoTo Meeting customers. Here’s a brief overview of each of them so that you can decide if they’re worth the extra cost.

  • InRoom Link (H.323 & SIP) – This premium feature lets you connect to your existing H.323-enabled video conferencing solution — providing seamless cross-compatibility. It will even instantly sync up with all the microphones and webcams in your conference room.
  • Customer Success Manager – Enterprise users have their customer success manager that will help their employees adopt the platform and get familiarized with all the features. Having your dedicated contact at GoTo Meeting also makes it a whole lot easier to set everything up.
  • Onboarding, Training, and Review Tools – Those who subscribe to the enterprise plan will also receive custom onboarding and training for all users which makes the learning curve less steep. GoToTraining has myriad features to create standardized training materials for onboarding remote and on-premise teams. Additionally, quarterly business reviews will be provided.
  • Volume Pricing Plans – Companies that go for the enterprise plan will be charged based on the size of their business. The per-user cost will drop as you scale up the total number of people who’ll be using the platform. This makes the solution more cost-effective for large companies to host as many attendees as needed.
  • Co-organizers – Companies that go for the enterprise plan will be charged based on the size of their business. The per-user cost will drop as you scale up the total number of people who’ll be using the platform. This makes the solution more cost-effective for large companies to host as many attendees as needed.
  • GoToRoom – Enterprise customers can get the GoToRoom hardware-software bundle that lets you set up your own mid-sized conference room anywhere you want. There are hardware kits for both small and medium conference rooms depending on your needs.

 

 

The Most Unique GoTo Meeting Features

There are far too many features included in GoTo Meeting for us to cover all of them, so we’re going to focus on the ones that are most unique and useful. If you want a more comprehensive overview of GoTo Meeting’s features then check out their site.

 

Siri Integration

The iOS app lets you join meetings using Siri. All you need to do is say “join my next scheduled GoTo Meeting” and it will automatically connect you to the meeting with the nearest schedule. With conversational AI becoming a key development to improve productivity, this saves time and helps you easily connect while on the go.

You can set the trigger phrase to anything you want such as “jump into the next meeting” or “join the next meeting.” It’s worth noting you’ll have to sync the app to your calendar and enable the Siri feature beforehand but, after that, it’s good to go.

 

Call Me

Why bother dialing in with access codes when you can have GoTo Meeting’s VoIP phone service give your phone a call. Just share your phone number on GoTo Meeting, wait for the app to call you, and then you’re in the meeting as soon as you answer.

You can even save your number on GoTo Meeting so that it automatically calls you whenever a meeting starts. Like the previous feature, this makes it easier for employees to connect while on the move since they don’t have to look up access codes just to join the meeting.

 

Dial Out

The call connect system even goes both ways. Instead of sending an invite link or access code, you can add up to five participants to your meeting by calling them through GoTo Meeting. Once they pick up, they’ll be added to the session immediately.

Unlike Call Me, this is a base feature rather than an add-on meaning you won’t incur any additional costs by using it. This is perfect for smaller teams who generally don’t have more than five people in a single meeting anyway.

 

Commuter Mode

Sticking with the motile experience theme, GoTo Meeting also has a commuter mode that, when enabled, makes some handy changes to the app. First of all, the default interface is swapped to a more commuter-friendly version.

You’ll also be able to reduce data consumption by 90% when using commuter mode which will ensure that you don’t run into any issues even if your phone is on a limited plan. This feature is available for both Android and iOS versions of the GoTo Meeting app.

 

Risk-Based Authentication

GoTo Meeting uses a risk-based authentication system to make sure that no third parties with malicious intent make their way into your account. If it notices any suspicious behavior then it won’t let the user log in.

One such example of suspicious behavior is an unauthorized device that tries to log in from a faraway location. On that note, you may want to register your phone as an authorized device before taking a business trip to ensure that you can log in without any hassle.

 

Meeting Lock

There will always be meetings where C-level executives assemble to discuss plans for the company, what pressing issues it may be facing, and other sensitive information. The last thing you want is anyone eavesdropping on such a conversation.

Fortunately, GoTo Meeting lets you enable the Meeting Lock feature to keep confidential conversations secure. When enabled, participants will need to wait in the queue until you let them into the meeting — ensuring that everything on the agenda stays secure.

 

HIPAA-Compliant Encryption

The privacy and security of patient information should be of utmost importance. Doctors and other medical professionals will be glad to know that GoTo Meeting is HIPAA compliant conferencing solution since its end-to-end encryption ensures that no leaks will occur.

This facilitates the safe exchange of critical documents between medical professionals without the risk of any third parties getting access to the data. Lastly, GoTo Meeting doesn’t distribute the patient data through its networks, only the keyboard and mouse input.

 

Unlimited Cloud Recording

Those with a business plan or higher will get access to unlimited cloud call recording data. It might seem like an added expense since the pro plan is slightly more expensive, but you’ll also reduce costs as you won’t have to pay for cloud storage on Drive or Dropbox just to save recordings.

This also makes it easy to share and review the information exchanged during past meetings so that collaborators don’t have to go over the same subject multiple times. As a bonus, the recording feature is available on the mobile app and not limited to the desktop version.

 

Meeting Transcription

Speaking of cost-reducing features, users on the business and enterprise plans will also have access to the transcription tool. All meetings are automatically transcribed meaning you won’t have to spend as much time pausing to take notes.

This ensures a faster and more efficient pace during your meetings. Third-party transcription services can cost $0.50 for every minute of audio and it’ll be a few days before you get the transcript back. Why pay additional costs when you can have an instant transcript for free.

 

Multilingual Support

GoTo Meeting supports a total of six languages: English, Spanish, Chinese, French, Italian, and German. The multilingual nature of the solution ensures that remote contractors won’t run into too many issues even if they’re new to the platform.

This is an important feature for any software to have since an increasing number of companies are outsourcing tasks to VAs, writers, and developers in other countries. The menu and text update instantly once the language has been switched which makes for a speedy transition.

 

 

GoTo Meeting Integrations

GoTo Meeting supports integrations for business and enterprise subscribers. This will provide a smoother user experience since you can use third-party software as naturally as you would if it were a core component of GoTo Meeting.

 

Slack

 

GoTo Meeting Slack Integration

 

Integrating your Slack workspace with GoTo Meeting will make it far easier for your team members to join in on sessions. Even you, the host, will reap the benefits of integrated convenience since you can launch meetings directly from your Slack channels.

This is far more efficient than logging onto your GoTo Meeting account, manually starting a meeting, then sharing the join information with other members. With over half a million teams and 12 million daily active users, the importance of Slack integration cannot be overstated.

 

Google Calendar

 

GoTo Meeting Google Calendar Integration

 

Staying on the topic of reach, Google Calendar has half a billion installs on the Play Store alone. This is why it should come as no surprise that GoTo Meeting also has a Google Calendar integration for you and your co-organizers to use.

All the key functions such as starting, editing, scheduling, and viewing meetings can be done through Google Calendar — which saves you time since you won’t have to log in to both accounts just to get everything set up. It also ensures that you’re able to integrate with Microsoft Outlook or Mac native solutions.

 

Salesforce

 

GoTo Meeting Salesforce Integration

 

CRM software integration has become a growing trend in the SaaS industry since it’s relatively easy to do and provides so much added value. The integration makes it easier for sales teams to have GoTo Meeting video calls with any prospects without even having to leave the Salesforce tab.

You can also record sales calls, allowing for efficient split-testing of different closing and objection scripts. Finally, the screen sharing function of GoTo Meeting makes it easier for sales representatives to display the value proposition of your company. With drawing tools, mouse sharing, and simultaneous webcam support, you can ensure that your collaboration tool improves team interaction and customer experience with every screen share.

 

 

GoTo Meeting Customer Service & Support

Alongside pricing and features, support is one of the most important things that you should be looking at when deciding which software to use for your company. GoTo Meeting has three main mediums of support: knowledgebase, live chat, and phone support.

 

Self-service – Knowledgebase

You’ll find an extensive range of instructional material on the GoTo Meeting knowledgebase. Step-by-step tutorials, feature guides, and educational videos will help you overcome any obstacle that you may encounter while using the platform.

The forums are also quite active meaning that you can get help from fellow users or review previously asked questions that line up with your problem. This makes it easier to self-solve whenever hitting a snag rather than relying on support representatives every single time.

 

Live Chat

Users that are subscribed to any of the three plans will have 24/7 access to a technical support representative that can help them should they run into any issues. The website also has a chatbot named Mary that can help you connect to a meeting or get in touch with the sales team.

Sadly, the company doesn’t provide live chat access to non-users which can make it difficult for potential subscribers to find answers to their questions before signing up. That said, they can always request a demo from the sales team via their online form or hotline: (1-800-514-1317)

 

Phone Support

GoTo Meeting does provide phone support. They have toll-free and long-distance lines for most countries making it easy to give them a conference call regardless of where you are. Below are the hotlines for the United States, Canada, and the United Kingdom.

Country United States Canada United Kingdom
Toll-Free +1 (833) 851-8340 +1 (833) 851-8340 0 (800) 031-4760
Long-Distance +1 (805) 617-7080 +1 (805) 617-7080 +44 (20) 7851-8400

 

 

GoTo Meeting Alternatives

 

Zoom

Zoom Apps

Since the start of the pandemic, Zoom has become the most popular video conferencing app on the planet. Its millions of new users may love the platform but how does it compare to GoTo Meeting in terms of pricing?

As you’ll see in the table below, GoTo Meeting is actually more cost-effective when it comes to the number of features on offer relative to the price. The audio also tends to be better on GoTo Meeting and it has a longer security track record while Zoom only caught up.

All that being said, Zoom is still widely used and offers a free plan so it’s not hard to see why many people still choose it. If you’re looking for the best paid experience then GoTo Meeting will likely still be a better option for most.

Best for: large companies who need a free solution or want to unify their tool stack through integrations

 

Zoom Pricing

Plan Basic Pro Business Enterprise
Price Free $15/month per user $20/month per user $20/month per user
Participants 100 100 300 500
Time Limit 40 minutes 30 hours 30 hours 30 hours

 

Zoom Pros and Cons

Pros Cons
  • Wide adoption
  • Over 1,000 integrations
  • Large Meetings add-on increases participant capacity to 1,000
  • Has free plan
  • 40-minute time limit on the free plan

 


Google Meet

 

Google Meet call

 

Google Meet is an extremely popular solution and some of this can be attributed to the fact that it’s very easy to schedule a meeting via Gmail. It’s also the obvious choice for Google Workspace users since it works seamlessly with all other tools in the Google family.

From the perspective of pricing, Google Meet makes a compelling argument. Its free plan is versatile enough to handle the needs of fairly large companies provided they don’t need anything too complex.

Its paid plans are also quite affordable starting at $8/month for each user. This makes it cheaper than GoTo Meeting. That said, GoTo Meeting is a simpler solution — and the fact that it has fewer features can make it easier to use so it comes down to preference.

 

Google Meet Pros and Cons

Pros: Cons:
  • Works seamlessly with other Google apps
  • Easy scheduling
  • 15 GB cloud storage on Google Drive
  • 1-hour time limit on the free plan

 

Google Meet Pricing & Plans

Plan Google Meet Google Workspace Individual Google Workspace Enterprise
Price Free $8/month per user Custom quotes
Participants 100 100 250
Time Limit 1 hour 24 hours 24 hours

 

Cisco Webex

 

Cisco Webex meeting

 

The first thing you’ll notice when comparing the two solutions side by side. We find the WebEx interface more intuitive but this is subjective and will come down to your taste in UI design. Perhaps less subjective are the handy features like breakout sessions and cloud recording.

Another benefit is how easy it is to start a meeting on WebEx. You can create an invite URL, add people through their email address, or launch a meeting from another program entirely — such as Lotus Notes or Microsoft Outlook — through an integration.

It’s worth noting that the free plan of WebEx is rather limited in practical terms. The time limit and lack of features make it hard to scale up with the platform unless you get a paid subscription. Still, it’s always nice to have a free plan.

 

Webex Pricing & Plans

Plan Basic Meet Meet + Call Enterprise
Price Free $13.50/month per user $20/month per user Custom quotes
Participants 100 200 200 Flexible
Time Limit 50 minutes 24 hours 50 minutes Flexible

 

 

GoTo Meeting FAQs

Step 1: Navigate to your organizer control panel then select view and click recording. Once the window opens, click settings in the bottom right corner.

Step 2: While in the settings panel, adjust audio and video recording options until they meet your preferences. You can adjust the video output format, enable or disable audio, and choose which folder you want the recording to be saved in (it’s saved in My Documents by default)

Step 3: After saving your settings by clicking ok, you can click “start recording” in the window as you’re about to start your meeting. All screen activity and audio (if you have it enabled) will be recorded by GoToMeeting with the recording going to your chosen folder.

Step 4: At the end of the meeting (or any other point) simply click “stop recording.” This will end the recording, automatically formatting the file and sending it to the destination folder. This may take some time so don’t exit the program until the recording has reached the folder.

Step 1: Open the “Grab Tab” view and click on the screen icon to open the screen sharing dashboard

Step 2: Choose between sharing a single application or your entire screen in the drop-down menu

Step 3: Click the play button above the drop-down menu once you have chosen what you want to share

Step 4: Click the stop button above the screen sharing pane to end the feed or use the pause button to pause screen sharing at any point

Pro tip: if screen sharing doesn’t work on your GoToMeeting app then you can try switching to the browser version and vice-versa.

Yes, GoToMeeting has a mobile app for both Android and iOS platforms. You can download it through the Google Play Store or App Store depending on which mobile device you’re using.