Eljohn Macaranas

Eljohn Macaranas is a writer and researcher covering AI-powered telephony, UCaaS, and modern business communications solutions. His work focuses on how emerging technologies translate into real-world outcomes for CX leaders, enterprise IT teams, and growing businesses. Known for clarity and practical insight, Eljohn cuts through technical complexity to explain performance, scalability, and customer impact. Eljohn's analysis helps decision-makers understand not just what these technologies do, but how to evaluate, implement, and optimize them in competitive environments. Eljohn is currently based in Los Angeles.