David Stegon

David Stegon

  • Content Writer

David Stegon is a writer with more than 20 years of professional experience, including more than 10 years focused on technology.

Read some of David's latest articles below:

December 01, 2021

What is a Call Parking?

Call parking is a method of putting callers on hold so that any team member in your organization can take their call. Let's take a closer look at how call parking works, how to use it, and its benefits.   How Does Call Parking Work? When a person calls a business they can be put into Call Park through a pre-programmed button or a special sequence of buttons. The call is transferred...
November 25, 2021

Hosted Phone System: Features, Pros, Cons & Top Providers

Businesses have long relied on phone systems known as private branch exchanges, or PBX. These systems switch calls between enterprise users over local traditional telephone lines, allowing them to share external telephone lines. Hosted phone systems provide businesses with a more reliable and cost effective option. Let’s look at how hosted phone systems work, the benefits of using one and some...
November 23, 2021

HIPAA Compliant VoIP: What It Is, Requirements & Top Providers

The Healthcare Insurance Portability and Accountability Act (HIPAA) provides consumers with valuable protections to keep their personal health information secure. Healthcare providers must meet certain requirements aimed at protecting this data. Failing to do so can result in heavy fines or even imprisonment. A major component of HIPAA compliance lies in the technology that health...
November 12, 2021

Top 10 Five9 Alternatives and Competitors in 2021

Five9 is a leading provider of all-in-one cloud-based software solutions for high volume call centers. Founded in 2001, Five9 provides solutions for inbound, outbound, blended and omnichannel contact centers to more than 2,000 businesses worldwide. Five9 software allows call center agents to provide customer experiences across phone, email, chat, mobile, social and more. Healthcare and...
November 11, 2021

Intelligent Virtual Assistant (IVA): Benefits and Use Cases

Anyone who has called out “Hey Siri!” or “Hey Alexa!” has used an Intelligent Virtual Assistant, or IVA. These amazing tools continue to change how people find information and interact with companies who more and more leverage virtual assistance technologies to provide customer support. Let’s look more at IVAs, what they can do, how businesses can benefit from them and how some...
November 05, 2021

The 9 Best 8×8 Alternatives and Competitors for 2022

8x8 provides cloud-based Voice over Internet Protocol (VoIP) services to more than 1 million businesses in 160 countries around the world. With reliable service and low monthly costs, 8x8 provides customers with unlimited calling in the United States and Canada, video conferencing, team messaging and file sharing.   Why 8x8? Customers largely choose 8x8 because of its history of service ...
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