David Stegon

David Stegon

  • Content Writer

David Stegon is a writer with more than 20 years of professional experience, including more than 10 years focused on technology.

Read some of David's latest articles below:

May 5, 2022

Fixed & Non-Fixed VoIP Explained in Detail

The difference between fixed and non-fixed VoIP numbers isn't particularly complex, though it may not be readily apparent to someone who doesn't fully understand VoIP. In short, fixed VoIP phone numbers are associated with an account holder's physical address while non-fixed VoIP numbers aren't fixed to any specific address. While that sentence summarizes the core difference between fixed and...
April 22, 2022

Top 10 Five9 Alternatives and Competitors in 2022

Five9 is a leading provider of all-in-one cloud-based software solutions for high volume call centers. Founded in 2001, Five9 provides solutions for inbound, outbound, blended and omnichannel contact centers to more than 2,000 businesses worldwide. Five9 software allows call center agents to provide customer experiences across phone, email, chat, mobile, social and more. Healthcare and...
April 01, 2022

What is Call Parking? Benefits & How to Use It

Call parking is an important feature to organizations with large volumes of incoming calls. It helps agents to handle calls more effectively and provide better experience to the caller. Let's take a closer look at what call parking is, how to use it, and its benefits.   What is Call Parking? Call parking is a method of putting callers on hold so that any team member in your...
February 23, 2022

Intelligent Virtual Assistant (IVA): Benefits and Use Cases

Anyone who has called out “Hey Siri!” or “Hey Alexa!” has used an Intelligent Virtual Assistant, or IVA. These amazing tools continue to change how people find information and interact with companies who more and more leverage virtual assistance technologies to provide customer support. Let’s look more at Intelligent Virtual Agents, what they can do, how businesses can benefit from them ...
February 18, 2022

10 Best Hotel Phone System Providers in 2022

Hotel phone systems are the communications backbone of the hospitality business. From economy hotels to large resorts, the phone system is the primary way guests connect with hotel staff, request and book services, and gather information. An effective hotel phone system must integrate with existing hospitality applications to help improve staff productivity and exceed customer expectations. ...
January 31, 2022

10 Best Talkdesk Alternatives for 2022 (Tested & Compared)

Talkdesk provides cloud contact center solutions to more than 1,800 companies around the world, including well-known names such as Fujitsu, IBM, Trivago and the YMCA, among many others. The company prides itself on its innovative artificial intelligence-powered solutions that allow managers to make data-driven decisions while empowering agents to have effective communications with customers. ...
January 24, 2022

Cisco Unified Communications Manager (CUCM): Components, Features, and More

More than ever, employees want greater mobility and workplace flexibility. They no longer want to commute to a workplace. Instead, they want to do their job from the comfort of their home with a suite of remote work tools that help keep them connected. For many enterprises, that means a larger use of unified communications – or the consolidation of existing communications tools into a single...
January 11, 2022

Genesys Cloud CX: Pricing, Plans, Features & Alternatives

Genesys Cloud CX, the company’s contact center solution, provides services to more than 11,000 companies in more than 100 countries. These customers span the globe from the United States and Canada to Latin America, Europe, the Middle East, Africa, Asia and Australia. Let’s look deeper into Genesys Cloud CX to understand why it has become such a popular platform, what its customers like...
December 22, 2021

10 Best Genesys Alternatives for 2022 [Compared]

While Genesys offers a tremendous product it may not be the right fit for every enterprise. Genesys provides a robust call center solution filled with outstanding features and customizable tools, but it comes at a higher price point. Organizations that need fewer options or simply want a lower cost may want to look at other solutions. Here are some of the best ones currently available on the...
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