Modern SMBs and large corporations are moving to networked communications because they are more agile and more versatile when it comes time to collaborate and seek out new business. These solutions are usually very low maintenance and they can interlink with other cloud-based tools for a heightened experience.
Cloud PBX for business is a VoIP service providing the services that unified...
In the past few years, LogMeIn, Inc has been the company to follow. They acquired the GoToMeeting UCaaS solution from Citrix back in 2016, and have since built out the platform significantly. They’ve even recently bought big name brands like Jive and Grasshopper, and just three weeks ago, they announced their own acquisition by Francisco Partners and Evergreen, which means that they are soon...
With the advent of VoIP technologies like IP-PBX and cloud PBX, unified communications have branched out significantly from just being on-premises. Agents and salespeople can now utilize mobile platforms like iOS and Android to stay connected to clients and internal teams, thanks to VoIP app options. In fact, communications giants like Nextiva and RingCentral have very robust offerings when it...
NetFortris is a modern solution for business communications that has been in operation since 1994. Since its inception, the company has been the winner of several awards including the Internet Telephony Product of the Year in 2011 and the Cloud Computing award in 2016. Their communications solution is designed to be applicable in many industries including retail and in multi-location enterprises.
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Zendesk and Nice inContact announced a strategic partnership that is bound to deliver value to all of Nice inContact’s global customers. Nice inContact is already one of the world’s leading cloud contact center solutions, and the cloud customer experience platform, which is called CXone, has become quite popular thanks to its enterprise-grade ability to deliver analytics, automation,...
RingCentral is considered one of the best options out there when it comes to VoIP services for your business. Users love their feature-rich service and the ability to access their phones across a variety of devices. And they’ve made it to the top of Gartner’s UCaaS Magic Quadrant for the last five years.
But they’re not for everyone. Finding the right VoIP provider is like finding a new...
In an increasingly networked business environment, global markets are now a part of a small business’s roadmap to success. This is partially due to the shrinking of the world that’s been caused by social media and the internet in general - foreign markets are becoming decisively less foreign, which means that opportunities to sell in new regions are cropping up with consistency.
Opting to...
There was a time when call centers were undervalued and considered secondary to other means of generating revenue. Today, the tables have turned, and call centers are considered significant sources of customer contact. Positive customer experiences in an outbound or inbound call feel natural, and comfortable, increasing the chance of conversion.
New technologies that incorporate AI into the...
This month Dialpad has announced three major upgrades to their product offering that are bound to make waves in the new year. For a little background, Dialpad is a cloud-based PBX platform that utilizes a system that embraces mobile, web-based communications technology, and a very versatile API that integrates well with lots of other solutions.
Still, for a UCaaS solution to be successful, it...
