Corey McCraw

Corey McCraw

  • Senior Tech Writer and Reporter

Corey McCraw is the Senior Tech Reporter at GetVoIP. He has a background in content creation, social media marketing, and web development and brings a content-based mindset to GetVoIP’s business model.

In the past, Corey has worked with numerous brands across a variety of verticals and has even penned content for the former First Lady Michelle Obama’s Let’s Move initiative. He understands what it takes to work in a truly collaborative environment and relishes the opportunity to create exciting new content.

Corey is a major believer in playing hard and working hard, and when he has free time, he loves to game and play guitar. In fact, Corey has three guitars (electric, hollow body electric, and acoustic) and a bass that’s on loan from his wife. Corey also speaks some Japanese and is a major fan of just about all forms of science fiction.

Corey can be reached via email at corey(dot)mccraw(at)getvoip(dot)com

Read some of Corey's latest articles below:

December 12, 2019

What is Call Priority Queuing and How Does it Reduce Time in Queue?

The right call center software makes all the difference, especially considering that live agent support is the preferred means for customers when being contacted by a business. For the best ROI, you’re going to want every possible tool in your toolbox to ensure that you get the results you’re seeking. Two tools that can optimize your agents’ performance include call priority queuing and IVR ...
December 10, 2019

How Predictive Lead Scoring Uses AI to Generate Sales Revenue

The worst thing that you can do as a call center manager is to rely on guessing games when building leads. While newer call centers on newer projects may have to do a little guesswork when it comes to building customer relationships and leads, you don’t want to rely on randomization to achieve success. For this reason, you must identify who your most reliable buyers will be, and this is why...
December 03, 2019

Seeking Alternatives to WebEx? Consider These 7 Options

For those enterprise-level users that wish to plan a training, a webinar, or have a simple video conferencing call, Cisco’s WebEx has been a great go-to solution for years now. The software can save you the downtime that comes with planning an in-house meeting, which can take as long as 30 minutes to prepare.   WebEx Features Make it an Industry Leader   Cisco WebEx has some ...
November 22, 2019

MLL and 8x8’s Strategic Partnership to Revolutionize Communications

MLL Telecom and 8x8 announced on Thursday that they would be partnering to bring some of 8x8’s technology to MLL’s extensive line of customers. MLL Telecom is the leading provider in the UK of Wide Area Networks and telecommunications services for both the private business and public sectors With this partnership, 8x8’s install base will increase significantly.   Augmenting the...
November 22, 2019

Power Dialers, Predictive Dialers, and Progressive Dialers: How to Meet Your Call Center Needs

Gone are the days where droves of skilled call center agents had to manually dial-up potential leads. These days, the automatic dialer is the way in which businesses reach thousands of potential leads in a day, and knowing which is best for your organization is absolutely critical. An outbound-based call center trying to gather leads and make connections is going to need to choose between...
November 20, 2019

Microsoft Launches 365 Business Voice: First Look and Features Preview

Recently, as part of Microsoft’s Ignite 2019, the company announced the rollout of its new product for subscribers to its Office 365 suite: Microsoft 365 Business Voice. This product, which seamlessly incorporates cloud-based VoIP tech and cross-device functionality into its already robust 365 ecosystems, is just one of eight additions to Microsoft Teams, which is a part of Office 365 Premium...
November 19, 2019

Salesforce Debuts AI Customer Service with Einstein at Dreamforce

This week, the CRM software giant Salesforce is holding its annual Dreamforce user conference, and one of the first announcements has already proven to be a game-changer. The company has announced that it is partnering with Amazon Web Services to bring the online retailer’s cloud-based artificial intelligence (AI) into the modern spate of customer service and relationship-tracking apps. This ...
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