Corey McCraw

Corey McCraw

  • Senior Tech Writer and Reporter

Corey McCraw is the Senior Tech Reporter at GetVoIP. He has a background in content creation, social media marketing, and web development and brings a content-based mindset to GetVoIP’s business model.

In the past, Corey has worked with numerous brands across a variety of verticals and has even penned content for the former First Lady Michelle Obama’s Let’s Move initiative. He understands what it takes to work in a truly collaborative environment and relishes the opportunity to create exciting new content.

Corey is a major believer in playing hard and working hard, and when he has free time, he loves to game and play guitar. In fact, Corey has three guitars (electric, hollow body electric, and acoustic) and a bass that’s on loan from his wife. Corey also speaks some Japanese and is a major fan of just about all forms of science fiction.

Corey can be reached via email at corey(dot)mccraw(at)getvoip(dot)com

Read some of Corey's latest articles below:

September 03, 2020

What is Call Blasting & 3 Mistakes to Avoid

How are you maximizing your outbound dialing? While call center technology, like predictive dialers, increase your chances of making contact, this type of technology can be costly. According to research done by Forrester, live agent communications cost $6 to $12 per interaction. When you automate processes, you reduce this price significantly. This is why many businesses opt to use technology...
September 01, 2020

What is SIP ALG and Why You Need to Disable It

SIP is one of the cornerstones of business VoIP; you need it to make calls since it creates and maintains connections to the other party. With it, you don’t need extensive hardware for outgoing and incoming calls; everything is done using simple computers, SIP endpoints (SIP and VoIP phones and associated communications devices), and the internet. SIP calling allows you to reach customers...
September 01, 2020

What is Predictive Lead Scoring: Features, Benefits, Top Tools

The worst thing that you can do as a call center manager is to rely on guessing games when building leads. While newer call centers on newer projects may have to do a little guesswork when it comes to building customer relationships and leads, you don’t want to rely on randomization to achieve success. For this reason, you must identify who your most reliable buyers will be, and this is why...
August 21, 2020

Vonage Contact Center for Microsoft Dynamics 365 Enhances Customer Engagement

Vonage, which is known as a global leader in cloud communications, has announced that Vonage Contact Center offerings will be expanded to include seamless integration with Microsoft Dynamics 365. With this integration, businesses will have access to six call center software applications that are designed to assist in sales, customer service, finance, field service, project service automation, and ...
August 17, 2020

What is Contact Center as a Service (CCaaS)?

Customers expect far more than they did a decade ago. Do they prefer to be contacted by text? How about social? Would they prefer a more self-service experience? Your goals are important, but they also need to align with customer expectations, and handling customer points of contact internally helps ensure a streamlined experience. For this reason, many businesses are opting to use CCaaS (contact ...
August 11, 2020

What is an Auto Attendant & How Does it Work?

We’ve all heard it before: “For English, press 1. Para español, oprima 2,” or “Press 1 for sales.” These are both examples of auto attendant, which are also sometimes referred to as digital receptionists or virtual attendants.  Auto attendants are valuable for companies because they serve as a type of call management that ensures that callers get to the right department quickly. In ...
August 06, 2020

Zoom Phone Pricing, Plans, Features, Benefits in 2020

Zoom has become a household name as an HD video conferencing platform, but not many know about its business VoIP service, Zoom Phone. This business phone system packs in several useful dialing features and comes in at two very reasonable price points that are SMB-friendly. However, is the service itself any good? In this guide, we’re going to take a close look at this VoIP service so that...
August 05, 2020

What is a Communication API?

How are your customers reaching you? Gone are the days when customers solely reached out to brands via voice channels like traditional PSTN landlines. These days, customer EXPECT brands to be reachable by a variety of channels, and an increasing number of companies are using enterprise VoIP solutions that add communications to their mobile applications. Does this mean that the brand’s...
August 03, 2020

Five9 vs Talkdesk in 2020: Head to Head Showdown

As a result of the advent of cloud based call center software, more companies are opening their own contact centers without the extensive hardware requirements of non-cloud-based models. These contact centers are convenient for bringing customer contact in-house. As we stated in our recent state of the contact center guide, cloud contact centers are 27% cheaper than on-premise models. Today,...
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