As contact centers are becoming more and more necessary to address customer concerns, businesses are saving money by hiring their own agents and bringing customer support and lead generation in-house.
Call center software emulates all of the features of the classic call center without the need to invest extensively. This convenience is creating some interesting trends, especially as they...
Business communications is steadily evolving. How are you reaching your customers, and how is your team collaborating? There are two major buzzwords when you’re talking about how businesses stay in the loop: VoIP and Unified Communications as a Service (UCaaS. In this guide, we’re going to explain each and show you how the two technologies differ.
What is VoIP?
VoIP, which stands ...
More than 46% of sales organizations are bringing their sales efforts to their own contact centers. Cloud call center software is quickly proving that businesses no longer need to make investments in expensive hardware or outsourced outbound and inbound centers to respond to customer needs or make outbound calls.
Of the available cloud contact center options, Talkdesk is the only one that...
80% of companies say that they provide excellent customer service, but only 8% of the customers agree that their customer service is where it should be. With such a significant percentage of divergence, metrics need to be managed daily using call center software.
There are certain call center metrics and key performance indicators (KPIs) that you’ll need to track in real-time, which deal...
Public switched telephone networks (PSTN) are dying, thanks to long-distance fees and expensive hardware. There’s also the audio quality issues that are often experienced on landlines, which makes for unclear audio conferences and calls.
SIP trunking is quickly becoming the go-to technology for businesses looking to make clear calls and conferences. According to a recent study, 90% of SIP...
Team collaboration tools, which are often included in UC packages, reduce the need for meetings by 30%. This is because they provide an easy means of one-on-one conversation between colleagues. As a business VoIP and Unified Communications provider, Vonage Business Cloud has multiple features that help SMBs stay in the loop with both customers and internal teams.
What is Vonage...
Cloud and hosted PBX technologies, which use voice over internet protocol (VoIP), are experiencing steady growth in the SMB market and will continue to grow by more than 15% in the next five years. The industry is full of useful VoIP services that will help you save and deliver quality features, but which ones deliver the most value?
Is VoIP Right for Smaller Businesses?
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The global market for cloud private branch exchange (PBX) technology is expected to grow by 13% by the year 2023. Traditional PBX business communication systems are costly for companies to manage, but free cloud PBX offers businesses more flexibility and features than other options. Cloud and hosted PBX doesn’t have to be expensive for small organizations that are looking to improve their...
