In a world where video conferencing is essential to business continuity, simplified solutions like Skype and Hangouts are useful. Unfortunately, they are hardly business-ready unless you’re opting for Skype for Business or Hangouts Meet. Recently, we covered BlueJeans as a Cisco WebEx alternative, because it competes with the top names in the market thanks to features and pricing. During that...
With the work from home policies forced upon organizations and educational institutions by coronavirus, businesses and governments are moving fast to adapt. Social distancing, which is designed to limit the public’s exposure to the virus and cut down the infection rate, will reduce the spread of the virus but requires drastic measures.
Business communication service providers...
Twilio is a platform that has a fully editable application program interface (API) so that you add communications functionality like voice or SMS to an app. It’s designed to make adding channels to your customer outreach easy so that you communicate with your customers on their desired platform. Twilio rarely experiences outages and call quality is consistently high.
Do they prefer outreach...
Vonage is a communications provider that is one of the pioneers in the VoIP industry, and the company has been taking many steps over the years to improve customer experience. One of the ways that they keep their customers happy is by delivering a comprehensive support experience. This past week, we had the opportunity to sit down with Ken McMahon of Vonage to talk about Vonage support.
Mr....
An increasing number of businesses are opening up their own contact centers rather than outsourcing. This is primarily due to the reduced cost of cloud-based software auto dialer solutions and their subscription model. The top auto dialer is going to streamline your outreach practices and will also ensure compliance with federal regulations on cold-calling. The days of manual dialing are over....
As your business scales upwards, your network administration has to grow with the demands of the company. For many, this means forming a wide area network (WAN) to better manage traffic and app utilization on the network. For years, MPLS systems that either use copper wire or fiber optics were the standard. These T1 and T3 WAN connections are very reliable, and they help make larger businesses...
Interactive voice response is a technology that allows callers to interact with an automated self-service system that will help them get to the right department in the business. IVR started as a simple system that would ask callers a series of questions and direct the customer to press a specific button for each response.
Today’s IVR software uses voice recognition and artificial...
Anyone that’s been following VoIP or business will have noticed that artificial intelligence and machine learning are making major waves. For example, plenty of VoIP and contact center technologies use predictive analytics, and multiple providers are releasing their own AI assistants.
This AI revolution has been coming for a long time, and while many might think that this technology will...
If your company works in a field that utilizes patient data, there are compliance HIPAA security rules that you must follow. Two acts protect electronic health records. HIPAA, which was established during the Clinton administration, was designed to patients with a reliable digital system of healthcare, even when they were between jobs. HITECH, which was instituted during the Obama administration...
