Overall
4.2
Get Pricing
Visit Website

Voxbone

Voxbone Verified Reviews & Ratings

San Francisco, CA
Voxbone is the market leader in providing DID phone numbers. The company delivers high-quality inbound SIP trunks from more...
2005
Year Founded
100%
Recommend It
10
User Reviews
Get Pricing
Get Pricing
Request Demo
Visit Website
Thomas R.'s review forVoxbone

With excellent coverage in multiple…

If you are looking for multi-country support with wide range of services on a stable platform, look for Voxbone. Contact them and let them assist you in catering to your company’s needs. Using their DID services to get connected with every country to fulfil our company’s needs. Setting up of the call services is done quickly and effectively -via G2Crowd with permission from Voxbone

If you are looking for multi-country support with wide range of services on a stable platform, look for Voxbone. Contact them and let them assist you in catering to your company’s needs.

Using their DID services to get connected with every country to fulfil our company’s needs. Setting up of the call services is done quickly and effectively

-via G2Crowd with permission from Voxbone

Pros: With excellent coverage in multiple countries. One of the things we like is the stability of their services and their excellent response time when there are any issues with their servers. The quality of the calls are exceptional as well. Through their API and documentations, we were able to integrate Voxbone with ease to our systems. Their services are much quicker and more reliable than some of the other VOIP providers that we experienced.
Cons: Have not experienced any real issues when utilizing this product as we are still in the midst of evaluating it. In essence, they provide great coverage and excellent support to ensure minimal downtime for the clients. But would be great if they can consider expanding to the south east asia countries.
Would Recommend: Yes
Elodie P.'s review forVoxbone

With its readily available DID in a…

Be sure to contact Voxbone themselves and have them cater something that fits your company needs and request for a free try-out first before committing. You will be well taken care of. Make full use of their documentation and API references to fully integrate their product into your own system. We utilize Voxbone to provide our own support to international clients, so having almost zero downtime, coupled with readily available DID in our countries of interest on Voxbone is very beneficial to us. Due to our nature of work, making calls to clients can happen anytime of the day. Through Voxbone, we are able to communicate to our clients quickly and readily –via G2Crowd with permission from Voxbone

Be sure to contact Voxbone themselves and have them cater something that fits your company needs and request for a free try-out first before committing. You will be well taken care of. Make full use of their documentation and API references to fully integrate their product into your own system.

We utilize Voxbone to provide our own support to international clients, so having almost zero downtime, coupled with readily available DID in our countries of interest on Voxbone is very beneficial to us. Due to our nature of work, making calls to clients can happen anytime of the day. Through Voxbone, we are able to communicate to our clients quickly and readily

via G2Crowd with permission from Voxbone

Pros: With its readily available DID in a wide variety of countries, our team is able to make use of the service to contact our customers with ease. Their call quality are of a high standard without much latency, which is a delight to us. They have a very strong level of service support that was able to assist us during the implementation phase.
Cons: No complains so far. With their wide coverage in the multiple countries, we are able to communicate to our clients from anywhere in the world easily. Perhaps the UI/UX portion of Voxbone could be better improved.
Would Recommend: Yes

Makes calls easier and simple, having…

With Voxbone, you can achieve your clients wherever they are on the planet. That is on the grounds that the arrangement has a worldwide reach, as it covers in excess of 9,000 zone codes crosswise over 60 nations in the four continents. We need a minimal cost, simple approach to provide telephone utility to clients. Self-administration, API, and delegation make it less demanding to scale. -via G2Crowd with permission from Voxbone

With Voxbone, you can achieve your clients wherever they are on the planet. That is on the grounds that the arrangement has a worldwide reach, as it covers in excess of 9,000 zone codes crosswise over 60 nations in the four continents.

We need a minimal cost, simple approach to provide telephone utility to clients. Self-administration, API, and delegation make it less demanding to scale.

-via G2Crowd with permission from Voxbone

Pros: Makes calls easier and simple, having the capacity to oversee clients on our database so much simpler than previous systems.The system is scalable, versatile and can support high loads. Their API is robust, the documentation detailed, they offer coverage where competitors can't. Portability where competitors can't.
Cons: Their web API for listing, buying and configuring virtual numbers/DIDs is a minefield and hard to use. The user-interface is not an intuitive one.
Would Recommend: Yes

The flexibility of managing the numbers…

It is very easy and cheap to setup in a tight pinch for a critical situation. They are greatly informative about outages and network updates regarding certain locations when you have the account. The support team has been spectacular in responding to issue we have with numbers that we assign to customers for platform use. All the times I have had the support team has gotten back to me within 30-45 minutes and gets the issue resolved. We are resolving some quality issue with our customers and having the ability to quickly setup a new number is really handy. – via G2Crowd with permission from Voxbone

It is very easy and cheap to setup in a tight pinch for a critical situation. They are greatly informative about outages and network updates regarding certain locations when you have the account. The support team has been spectacular in responding to issue we have with numbers that we assign to customers for platform use. All the times I have had the support team has gotten back to me within 30-45 minutes and gets the issue resolved.

We are resolving some quality issue with our customers and having the ability to quickly setup a new number is really handy.

– via G2Crowd with permission from Voxbone

Pros: The flexibility of managing the numbers and how quickly the changes can be made. It helps our business a lot. It really helps myself provide support to the customers and return great service to our customers that use our platform using your numbers. I really had a great conversation with Beth Lucas our new account representative, and she went into great details about the company and the future progression of their network. That was a very promising meeting that we had a few weeks ago.
Cons: Only one minor complaint, is that there is not a default channel assignment in the portal. I ran into the issue of having the new number not working because I was required to put in a channel amount, but was not prompted as a requirement. So only thing that would need to be fixed in the portal.
Would Recommend: Yes
Michael E.'s review forVoxbone

If you are looking for coverage and…

If you are looking for coverage and service, Voxbone delivers. Our customers required International Toll Free and DID’s in Europe and Mexico. -via G2Crowd with permission from Voxbone

If you are looking for coverage and service, Voxbone delivers.

Our customers required International Toll Free and DID’s in Europe and Mexico.

-via G2Crowd with permission from Voxbone

Pros: Service is outstanding, products continue to improve.
Cons: The number of account managers we have been through in a short period of time. Things have stabilized, so again happy with support.
Would Recommend: Yes
Loading...
Provider Overview

Voxbone is the market leader in providing DID phone numbers. The company delivers high-quality inbound SIP trunks from more than 60 countries and more than 9,000 cities around the world, which means that they have over 9,000 area codes available to subscribers. Voxbone is the only operator of its kind with its own number ranges, telecommunications licenses and a global private VoIP backbone. Voxbone provides the backbone to some of the biggest names in IP communication, including Skype, Orange, Deutsche Telekom/T-Mobile, Level(3), VoiceIQ, NICE
inContact, Zoom, 8×8, Dialpad, Iotum, Serenova, RingCentral, Telefonica, Rebtel, Foodpanda, PamFax, Trend Micro, and many more.

Voxbone is headquartered in Brussels, with offices in San Francisco, Austin, England, and Romania. Their SuperPOP collocation centers are located in New York, LA, Germany, Hong Kong, and Belgium.

Voxbone Voice Prices:

  • Starter (from $500/per month)
    For startups and small teams looking for affordable and flexible business.
  • Growth (from $2500/per month)
    For companies that need greater capacity that are taking their business to new territories.
  • Scale Up (from $5000/per month)
    For enterprises with global operations and those whose business is communications. Fully customizable.

All packages include:

  • Flat-rate unlimited inbound calls on local, national and mobile numbers.
  • Pay-as-you-go national and international outbound calls
  • Pay as you go for inbound calls to toll-free numbers
  • Shared call capacity across numbers in different countries
  • Access to SMS capabilities on mobile numbers
  • Full use of Voxbone APIs

Add-ons:

  • National/international calls (may be per minute)
  • Emergency Calls/E911 (flat rate per activated number)
  • SMS text messages (may be per message
  • Interconnect (data does not traverse the public internet)

Other services:

  • WebRTC
  • Integrated text and voice
  • SIP Trunking
  • SuperPOPs
  • DID numbers from 9,000 area codes across 60 countries
  • Toll-free numbers
  • Contact Center configurations
  • VoxOut international E-911
  • VoxFax
  • VoxCOMMAND
  • VoxAPI
  • White-label resale
  • Video conferencing
  • Full dial plan/speed dial
  • Number porting

Editor’s Bottom Line:

While the majority of VoIP providers give unlimited inbound and outbound calls, Voxbone charges per minute or per text. That said, the days of “ten cents a minute” are long behind us, and the actual cost is extremely low. Competitors tend to make a rough guess as to the customers’ predicted use, and bill based on that estimate. In contrast, Voxbone specifically bills only for the outbound minutes used. To be clear, all inbound minutes are included in the monthly charge. Most plans require a two- year agreement.

For security and reliability, Voxbone is second to none. Their servers are used by some of the biggest names in VoIP, including 8×8. Voxbone subscribers can take advantage of any of the services that also use Voxbone, including paperless faxing, SMS and IP Phone integration, videoconferencing, and contact center configuration.

You might be wondering, if 8×8 uses Voxbone, why should I go with 8×8 when I can use Voxbone? Providers like RingCentral and 8×8, because of their agreements with other companies, can provide services like videoconferences and e-fax with easy-to-use interfaces and recognizable branding. But there’s nothing that any of these other providers can give you that Voxbone can’t, because many of those services are running through Voxbone’s own servers.

Share Your Feedback

What Do You Think of Voxbone?
Your last name & email will not be displayed.
Quality
Installation
Support
Reliability
Features
Price
Would you recommend this provider?
Are you currently an active user?
{{current}} / {{min-length}} Minimum Characters
Submit Review
Request Voxbone Quote
To prepare your price quote, we'll need some information.
How many employees do you have?
Which of the following do you need?
Get Your Price Quote Now
Request Voxbone Demo
To prepare your demo, we'll need some information.
Your current needs
How many lines you need?
Get My Free Quote Now